Senior UX Designer (Contract) — Consolidate Multi-Portal Experience + Mobile Apps

📍 Job Overview

Job Title: Senior UX Designer (Contract) — Consolidate Multi-Portal Experience + Mobile Apps

Company: Navia Benefit Solutions

Location: Moraine, Ohio, United States (Remote Eligible)

Job Type: Full-Time Contract

Category: Design / User Experience (UX)

Date Posted: June 02, 2026

Experience Level: 8+ Years (Senior Level)

Remote Status: Fully Remote (US-Based)

🚀 Role Summary

• Lead the end-to-end UX design strategy for consolidating multiple legacy benefit administration portals (FSA, HSA, COBRA, commuter, retirement) into a single, unified web portal and companion iOS/Android mobile applications.

• Develop a robust information architecture and intuitive navigation model that seamlessly accommodates role-based access control (RBAC) for diverse user groups including participants, employers, brokers, and internal CSRs.

• Establish and implement a cohesive visual design system, derived from new corporate branding guidelines, to create a fresh, modern, and unified user interface that effectively integrates disparate health and retirement product lines.

• Produce high-fidelity designs, interactive prototypes, and comprehensive design specifications (Figma component library, design tokens, redlines) for seamless engineering handoff.

📝 Enhancement Note: While this role is listed as a "Senior UX Designer," the scope of responsibilities, particularly leading platform consolidation and defining design strategy from scratch, strongly suggests a Senior or Lead UX Designer capacity. The emphasis on "end-to-end" design and "leading the design strategy" indicates a high level of autonomy and strategic input expected from the candidate, aligning with senior-level expectations in the UX field.

📈 Primary Responsibilities

• Architect the information hierarchy and navigation pathways for both the unified web portal and native mobile applications (iOS and Android), ensuring a consistent yet role-tailored user journey.

• Translate complex RBAC requirements into clear, functional navigation, content surfacing logic, and interaction patterns that adapt dynamically to each user role's permissions and needs.

• Define and implement a comprehensive design system, leveraging provided corporate brand guidelines, to ensure visual consistency, brand adherence, and scalability across all digital touchpoints.

• Develop a unified visual language that harmoniously blends Navia's health and retirement product offerings, creating a cohesive and intuitive user experience that avoids fragmentation.

• Create detailed wireframes, interactive prototypes, and high-fidelity mockups that clearly communicate design intent and user flows to product managers and engineering teams.

• Produce meticulous developer handoff specifications, including a well-structured Figma component library, defined design tokens, and precise redline annotations to ensure accurate implementation.

• Conduct user research and usability testing (as needed) to validate design decisions and iterate on solutions to ensure optimal user experience and product adoption.

• Collaborate closely with product management, engineering, and relevant stakeholders to understand business requirements, technical constraints, and user needs.

• Ensure mobile and web parity in user experience and functionality, adapting designs for optimal performance and usability across different screen sizes and platforms.

📝 Enhancement Note: The responsibilities listed emphasize strategic design leadership, information architecture, and system design. This goes beyond typical UX tasks and requires a deep understanding of complex product ecosystems and user segmentation, highlighting the need for a candidate with experience in large-scale platform integrations and design system development.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• Minimum of 8 years of progressive experience in UX design, with a strong focus on user-centered design principles and methodologies.

• At least 3 years of direct experience leading end-to-end platform consolidation projects or significant brand consolidation initiatives.

• Demonstrated experience designing for regulated industries such as healthcare, financial services, benefits administration, retirement services, or insurance. Required Skills:

• UX Strategy & Information Architecture: Proven ability to define and execute comprehensive UX strategies, create complex information architectures, and design intuitive navigation models.

• Visual & Interaction Design: Strong proficiency in both visual design execution and interaction design, capable of translating strategic concepts into polished, user-friendly interfaces.

• Design Systems: Deep understanding and practical experience in developing, implementing, and maintaining design systems, including proficiency with Figma component libraries and design tokens.

• RBAC & Multi-Persona Design: Extensive experience designing products with role-based access control (RBAC) and catering to diverse user personas with varying needs and permissions.

• Platform Consolidation: Demonstrated success in consolidating fragmented digital experiences (multiple portals, applications) into a unified, coherent platform.

• Mobile & Web Design: Expertise in designing for both native mobile applications (iOS and Android) and responsive web interfaces, ensuring a seamless experience across platforms.

• Prototyping & Wireframing: Mastery of industry-standard tools for creating wireframes, interactive prototypes, and high-fidelity designs.

• Figma Proficiency: Advanced fluency in Figma for design, prototyping, and creating detailed design system components and specifications.

Preferred Skills:

• Experience with Agile development methodologies.

• Familiarity with user research methodologies and usability testing.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate effective collaboration with engineers.

• Experience working with established brand guidelines and extending them to product-level design.

📝 Enhancement Note: The requirement for 8+ years of experience and specific leadership in platform consolidation implies a candidate who can operate with significant autonomy, drive strategic decisions, and mentor junior designers if the team structure expands. The emphasis on "not visual-only" ensures a candidate with a holistic approach to user experience design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Include 2-3 detailed case studies that most closely align with the scope of this project, specifically highlighting:

  • Platform consolidation or significant digital experience unification.
  • Design for regulated industries (healthcare, finance, benefits).
  • Implementation of role-based access control (RBAC) and multi-persona design.
  • Development or significant contribution to a design system.
  • Experience with both web and mobile (iOS/Android) design.

• Problem/Solution Framing: Clearly articulate the business problem, user challenges, and the design solutions implemented, emphasizing the rationale behind key design decisions.

• Process Documentation: Showcase the design process from research and ideation through wireframing, prototyping, visual design, and developer handoff.

• Metrics & Impact: Where possible, demonstrate the impact of your design work with quantifiable results (e.g., improved conversion rates, reduced support tickets, increased user satisfaction).

Process Documentation:

• Provide examples of how you have documented design systems, including component libraries, design tokens, and usage guidelines.

• Showcase your approach to creating detailed specifications for engineering handoff, including redlines and interactive prototypes.

• Include documentation related to information architecture and navigation flows for complex applications.

📝 Enhancement Note: Given the contract nature and the specific project scope, the portfolio is the primary screening tool. Candidates must demonstrate not just design skills but also strategic thinking, project leadership, and the ability to deliver production-ready assets for complex, multi-platform applications within regulated industries.

💵 Compensation & Benefits

Salary Range:

• As this is a contract position, compensation will be on an hourly or fixed-fee basis. Based on industry benchmarks for Senior UX Designers with 8+ years of experience, specializing in platform consolidation and regulated industries in the US, an estimated hourly rate range would be $70 - $110 USD per hour. This estimate is derived from data from industry salary surveys (e.g., Glassdoor, Salary.com, LinkedIn Salary) adjusted for the senior experience level, specialized skills required, and the contract nature of the engagement. The final rate will be negotiated based on the candidate's experience, demonstrated expertise, and chosen compensation structure (hourly vs. fixed-fee). Benefits:

• Project-Based Engagement: Contract role with defined scope and estimated duration (10-14 weeks).

• Flexible Compensation: Hourly or fixed-fee options available based on candidate preference.

• Remote Work: Fully remote opportunity, allowing for work from anywhere within the US.

• Potential for Extension: While scoped for 10-14 weeks, successful completion and business needs may lead to contract extensions.

• Exposure to Critical Project: Opportunity to lead a high-impact project central to Navia's digital transformation.

Working Hours:

• This is a full-time contract role, estimated at 40 hours per week for the duration of the project (10-14 weeks).

• While remote, candidates will be expected to participate in regular working sessions via Microsoft Teams, aligning with US business hours and team collaboration needs.

📝 Enhancement Note: The salary range is an estimation for a contract role in the US for a senior-level designer with this specific expertise. Actual compensation will depend on negotiations and the candidate's specific qualifications and proposed rate. The benefits are typical for contract roles, focusing on flexibility and project impact rather than traditional full-time employee benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Benefits Administration / Health and Financial Services Technology. Navia Benefit Solutions operates within the crucial sector of employee benefits administration, providing essential services for health savings accounts (HSAs), flexible spending accounts (FSAs), COBRA, commuter benefits, and retirement plans. This industry is characterized by a need for high accuracy, regulatory compliance, and a strong focus on user experience to manage sensitive personal and financial information.

Company Size: Navia Benefit Solutions is part of a growing team, indicating a dynamic and potentially agile environment. This size often allows for significant individual impact while still benefiting from established processes and resources. As a growing company, there's likely an emphasis on innovation and scaling operations efficiently.

Founded: While the founding date isn't explicitly stated, Navia's description as "fast-growing" suggests a company that has achieved significant traction and is in a phase of expansion and development. This implies a culture that embraces change and is focused on future growth.

Team Structure:

• The Senior UX Designer will report to the EVP, Product & Engineering, indicating a direct line of communication with senior leadership responsible for product vision and execution.

• The role will likely involve close collaboration with product managers, software engineers, and potentially other designers or UX researchers.

• The project's nature (platform consolidation) suggests a cross-functional team effort, requiring seamless interaction with various departments to ensure a cohesive outcome. Methodology:

• Navia emphasizes a "people first" approach and a mission to create "better lives" through a "simple and amazing benefits experience," suggesting a user-centric methodology.

• The need for innovation and bringing the participant and client experience to the "next level" points towards an embrace of modern design and product development practices, likely incorporating Agile principles.

• The project's focus on consolidating legacy systems and implementing a new design system implies a structured approach to information architecture, user flow mapping, and component-based design.

Company Website: https://www.naviabenefits.com/

📝 Enhancement Note: The company's focus on "people first" and "simple and amazing benefits experience" indicates that user empathy and ease of use are core values. For a UX designer, this means that user-centered design principles will be highly valued and expected in their approach to problem-solving.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer (Contract). It represents a mid-to-senior level of individual contributor expertise within the UX field. While a contract position, the responsibilities demand a strategic, leadership-oriented mindset, akin to a Lead UX Designer role, in driving a critical project to completion. The focus is on deep expertise in specific areas like platform consolidation, design systems, and RBAC.

Reporting Structure: The designer will report directly to the EVP, Product & Engineering. This signifies a direct reporting line to a high-level executive, offering visibility and the opportunity to influence product strategy at a senior level. It suggests a lean, high-impact team structure where individual contributions are closely aligned with executive priorities.

Operations Impact: The impact of this role is significant and directly tied to Navia's strategic objectives. By consolidating multiple legacy portals into a single, unified experience, the Senior UX Designer will directly influence:

• User Experience: Enhancing the ease of use and accessibility of critical benefits information for participants, employers, and brokers.

• Operational Efficiency: Reducing complexity and potential for error associated with multiple disparate systems.

• Brand Cohesion: Presenting a unified and modern brand image across all digital touchcroad.

• Technical Debt Reduction: Streamlining the underlying technology stack by moving away from legacy systems.

• Business Growth: A superior user experience can drive customer acquisition, retention, and satisfaction, contributing to overall business growth.

Growth Opportunities:

• Project Leadership: Successfully leading this complex consolidation project provides a significant portfolio piece and demonstrated leadership experience for future contract or full-time roles.

• Specialized Skill Development: Deepening expertise in design systems, RBAC implementation, and cross-platform (web/mobile) design for regulated industries.

• Executive Visibility: Direct reporting to the EVP offers exposure to senior leadership and strategic decision-making processes.

• Potential for Future Engagements: Successful project delivery could lead to follow-on contracts or opportunities within Navia if future needs arise.

• Networking: Opportunity to build professional relationships with key personnel at Navia, including product and engineering leadership.

📝 Enhancement Note: As a contract role, "growth" is primarily defined by the project's success and the skills/portfolio enhancement it provides. However, the direct reporting line to the EVP offers a unique opportunity for strategic exposure and executive-level engagement that might not be available in more traditional, hierarchical structures.

🌐 Work Environment

Office Type: The role is primarily remote, with the possibility of hybrid work if candidates are located within 30 miles of one of Navia's four office locations. This offers flexibility, but the primary expectation is remote work for eligible US-based candidates.

Office Location(s): While the primary job location is listed as Moraine, OH, the company has four office locations. However, the "TELECOMMUTE" status and explicit mention of remote work eligibility across multiple states suggest that physical office presence is not a mandatory requirement for this contract role, unless a specific hybrid arrangement is agreed upon for those nearby. The company has offices in:

• Moraine, OH

• Other locations not explicitly stated but implied by the "4 office locations" mention. Workspace Context:

• Remote-First Collaboration: Expect regular communication and collaboration primarily through digital channels like Microsoft Teams. This requires strong written and verbal communication skills and comfort with virtual collaboration tools.

• Team Integration: Despite being remote, the designer will be integrated into the product and engineering teams, participating in virtual meetings, design reviews, and collaborative sessions.

• Tools and Technology: The work will revolve around design tools such as Figma, and communication platforms like Microsoft Teams. Access to these tools and a reliable internet connection will be essential.

• Focus on Deliverables: The contract nature emphasizes a focus on delivering defined milestones and high-quality design assets, requiring self-discipline and effective time management in a remote setting.

Work Schedule:

• The role is full-time, implying approximately 40 hours per week.

• While the specific daily schedule can be flexible to accommodate remote work, candidates must be available for scheduled working sessions and meetings via Microsoft Teams, likely aligning with US Eastern Time business hours.

• The contract is estimated to last 10-14 weeks, requiring a focused commitment during that period.

📝 Enhancement Note: The remote aspect is a significant benefit, but candidates should be aware of the company's stated presence of physical offices and the potential for hybrid arrangements if they live nearby. The emphasis on remote collaboration tools like Teams is critical for success in this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application materials, focusing on portfolio relevance and alignment with the project's scope (platform consolidation, regulated industries, RBAC).

• Portfolio Presentation & Discussion: A dedicated session where the candidate presents 2-3 key case studies from their portfolio, explaining their approach to consolidating fragmented experiences, designing for RBAC, and building design systems. This will be followed by in-depth questions about their process, decision-making, and strategic thinking.

• Technical/Skills Interview: Deeper dive into specific UX/UI skills, Figma proficiency, design system thinking, and experience with mobile vs. web parity.

• Stakeholder/Leadership Interview: Discussion with the EVP, Product & Engineering, to assess strategic alignment, cultural fit, communication style, and overall suitability for leading the project.

• Reference Checks: Verification of employment and performance with provided references from relevant past engagements.

Portfolio Review Tips:

• Tailor Your Presentation: Select case studies that most directly address the challenges of platform consolidation, multi-persona design, and regulated industries.

Explicitly call out how your work solved similar problems.

• Structure Your Narrative: For each case study, clearly articulate:

  • The problem statement (business and user).
  • Your role and responsibilities.
  • The design process you followed.
  • Key design decisions and their rationale.
  • The final solution and its impact (quantifiable metrics are a strong plus).
  • Lessons learned.

• Show, Don't Just Tell: Use visuals (screenshots, prototypes, wireframes) effectively. Be prepared to walk through interactive prototypes.

• Highlight Design System & RBAC: Emphasize your experience in creating or utilizing design systems and how you handled RBAC in your designs.

• Address the "Why": Be prepared to explain why you made specific design choices, linking them back to user needs and business goals.

Challenge Preparation:

• Consolidation Strategy: Be ready to discuss your high-level approach to consolidating multiple legacy portals into a unified experience. Consider information architecture challenges, navigation strategies, and user experience mapping.

• RBAC Design: Prepare to articulate how you would design for different user roles (participant, employer, broker, CSR) within a single interface without overwhelming any single user group.

• Brand Integration: Discuss how you would take existing brand guidelines and translate them into a cohesive and modern product UI that effectively blends different product lines.

• Figma & Handoff: Be prepared to discuss your workflow within Figma for creating component libraries, design tokens, and preparing assets for engineering handoff.

📝 Enhancement Note: The application process explicitly requests a "short note on your approach to consolidating fragmented product experiences" and "2-3 case studies most analogous to this scope." This indicates that the portfolio and the candidate's strategic thinking regarding consolidation will be heavily weighted.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the primary design tool expected. Proficiency in creating complex component libraries, design tokens, interactive prototypes, and detailed design specifications within Figma is essential.

• Microsoft Teams: The primary platform for communication, collaboration, and virtual meetings. Candidates must be comfortable using Teams for daily interaction.

• Other Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, Adobe XD) can be beneficial but less critical than Figma mastery.

Analytics & Reporting:

• While not a primary requirement for the UX Designer role, an understanding of how analytics tools (e.g., Google Analytics, Mixpanel) are used to track user behavior and measure product performance can inform design decisions and help in demonstrating ROI of design efforts. CRM & Automation:

• Not directly applicable to the UX Designer's core responsibilities, but awareness of how CRM systems (e.g., Salesforce) and automation tools integrate with user-facing portals might be helpful for context.

📝 Enhancement Note: The explicit mention of "Figma component library fluency" and "design tokens" highlights the company's focus on a robust, scalable design system approach. Candidates should be prepared to discuss their experience in this area in detail.

👥 Team Culture & Values

Operations Values:

• People First: Navia's stated core value suggests a strong emphasis on empathy for users (participants, clients) and employees. This translates to designs that are user-friendly, accessible, and supportive.

• Simplicity & Excellence: The mission to provide a "simple and amazing benefits experience" indicates a value placed on ease of use, efficiency, and high-quality execution in all aspects of their services and digital products.

• Innovation & Growth: As a "fast-growing team of creative thinkers, problem-solvers, and go-getters," Navia likely fosters a culture that encourages new ideas, continuous improvement, and a proactive approach to challenges.

• Inclusivity: The mention of an "inclusive workplace community" suggests a value placed on diversity of thought and background, and a collaborative environment where all team members feel respected and valued.

• Customer-Centricity: The focus on participant and client experience underscores a deep commitment to understanding and meeting the needs of their end-users.

Collaboration Style:

• Cross-Functional Integration: The nature of platform consolidation requires strong collaboration across product management, engineering, and potentially marketing or operations teams. Expect a style that emphasizes shared ownership and open communication.

• Virtual Collaboration: Given the remote nature of the role, collaboration will heavily rely on digital tools like Microsoft Teams, requiring clear communication, documentation, and proactive engagement.

• Feedback-Oriented: A culture that values innovation and continuous improvement likely embraces constructive feedback. Designers should be prepared to give and receive feedback on designs and processes.

• Agile Principles: While not explicitly stated, the "fast-growing" nature and focus on "next-level" experience suggest an adoption of Agile methodologies, implying iterative development and collaborative problem-solving.

📝 Enhancement Note: The "people first" and "simple and amazing benefits experience" values are critical for a UX designer. They imply that the end-user's perspective and ease of use should always be at the forefront of design decisions, even when dealing with complex, regulated systems.

⚡ Challenges & Growth Opportunities

Challenges:

• Consolidating Disparate Systems: Merging multiple legacy portals with potentially different user flows, data structures, and visual styles into a single, coherent experience is a complex information architecture and UX challenge.

• Balancing RBAC Complexity with Simplicity: Designing a navigation and UI that effectively serves multiple user roles with distinct permissions without overwhelming any single user or creating a fragmented experience requires careful planning and user testing.

• Brand Unification: Harmoniously integrating new corporate branding with existing product lines while maintaining clarity and user trust, especially in a regulated industry.

• Technical Constraints: Working within the limitations of existing or planned technology stacks while striving for an optimal user experience.

• Remote Collaboration: Maintaining effective communication, alignment, and team cohesion in a fully remote, contract-based engagement.

• Time-Bound Project: Delivering a comprehensive solution within an estimated 10-14 week timeframe requires efficient workflow management and prioritization.

Learning & Development Opportunities:

• Strategic Project Leadership: Gaining hands-on experience leading the UX strategy and execution for a major platform consolidation project, a highly valuable skill in the industry.

• Design System Mastery: Deepening expertise in designing, building, and managing comprehensive design systems for complex applications.

• Regulated Industry UX: Enhancing understanding of UX design challenges and best practices within the healthcare and financial services sectors.

• Cross-Platform Design Excellence: Refining skills in creating consistent and effective user experiences across web, iOS, and Android platforms.

• Executive Exposure: Working directly with the EVP, Product & Engineering, provides insight into high-level product strategy and decision-making.

📝 Enhancement Note: The primary challenge is the complexity of consolidating multiple systems while ensuring a user-friendly experience for diverse roles. Successfully navigating this will be a significant growth opportunity for the designer.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to consolidating fragmented product experiences into a unified platform. What are the key phases and considerations?" (Preparation: Outline your process for IA, user flow mapping, and feature parity assessment.)

• "How would you design a navigation system that effectively serves multiple distinct user roles (e.g., participant, employer, broker, CSR) within a single portal without overwhelming any user group?" (Preparation: Discuss patterns for role-based navigation, dashboard customization, and progressive disclosure.)

• "Walk me through a project where you had to establish or significantly evolve a design system. What were the challenges, and how did you ensure adoption and consistency?" (Preparation: Prepare a case study focusing on design system development, component creation, and documentation.)

• "How do you approach integrating new brand guidelines into an existing product's visual language, especially when dealing with multiple product lines?" (Preparation: Discuss balancing brand consistency with product usability and user expectations.) Company & Culture Questions:

• "What interests you about Navia Benefit Solutions and our mission to create 'better lives' and 'simple and amazing benefits experiences'?" (Preparation: Research Navia's mission, values, and recent news. Connect your passion for user experience to their goals.)

• "How do you ensure a user-centric approach when working on complex, potentially dry subject matter like benefits administration?" (Preparation: Discuss methods for user research, empathy mapping, and translating user needs into intuitive designs.)

• "Describe your experience working in a remote or hybrid environment. How do you maintain productivity and collaboration?" (Preparation: Highlight your experience with remote tools and proactive communication strategies.) Portfolio Presentation Strategy:

• Focus on Relevance: Select case studies that showcase your ability to tackle platform consolidation, RBAC, and regulated industries.

• Tell a Story: For each case study, clearly articulate the problem, your process, your specific contributions, the solution, and the impact. Use visuals to illustrate your points.

• Demonstrate Strategic Thinking: Be prepared to discuss the "why" behind your design decisions, linking them to user needs and business objectives.

• Highlight Design System & Handoff: Clearly show your work on design systems (components, tokens) and your process for delivering detailed specifications to engineers using Figma.

• Be Concise and Engaging: Respect the time allocated for the presentation and Q&A. Be ready to dive deeper into specific areas based on interviewer questions.

📝 Enhancement Note: The interview process will heavily rely on the candidate's portfolio and their ability to articulate their strategic approach to complex design challenges. Demonstrating a clear, repeatable process for platform consolidation and design system development will be key.

📌 Application Steps

To apply for this Senior UX Designer contract position:

• Submit your application through the provided link on the Navia Benefit Solutions careers page.

• Curate Your Portfolio: Select 2-3 case studies that most directly demonstrate your experience with platform consolidation, designing for regulated industries (healthcare, finance, benefits), and implementing RBAC. Ensure these case studies clearly outline the problem, your process, your role, the solution, and any measurable impact.

• Craft Your Approach Note: Prepare a concise note (as requested) detailing your strategic approach to consolidating fragmented product experiences. Focus on key challenges and your methodology for addressing them.

• Optimize Your Resume: Highlight your 8+ years of UX experience, specifically emphasizing leadership in consolidation projects, design system development, RBAC design, and experience in regulated sectors. Use keywords like "UX Strategy," "Information Architecture," "Figma," "Design Systems," "RBAC," and "Platform Consolidation."

• Prepare for Presentation: Practice presenting your chosen case studies, focusing on clear storytelling, demonstrating your design process, and articulating the strategic rationale behind your decisions. Be ready to walk through Figma prototypes or components.

• Research Navia: Understand Navia's mission, values, and the benefits administration industry to better align your application and interview responses with their organizational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.