Senior UX Designer, Consumer (m/f/d)

📍 Job Overview

Job Title: Senior UX Designer, Consumer (m/f/d)

Company: Bertelsmann (Riverty)

Location: Amsterdam, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-09-01

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive human-centricity in financial services by deeply understanding user needs and translating them into intuitive design solutions.

• Lead end-to-end product design processes, from ideation through to implementation, ensuring seamless user experiences across consumer touchpoints.

• Collaborate closely with cross-functional teams (Product, Tech, Research, UX Writing) to align design with business objectives and technical feasibility.

• Advocate for the customer voice and champion a strong design culture within a fast-paced FinTech environment.

• Contribute to and leverage a comprehensive design system with high-fidelity designs and reusable UI components.

📝 Enhancement Note: This role is positioned within Riverty, a FinTech company under the Bertelsmann group, focusing on consumer-facing financial services. The emphasis is on bridging user needs with business goals through user-centered design principles and robust design processes.

📈 Primary Responsibilities

• Conduct comprehensive user research to identify pain points, user needs, and opportunities for service improvement.

• Develop and present end-to-end user flows, wireframes, and interactive prototypes to effectively communicate design concepts and validate functionality.

• Analyze user feedback, performance metrics, and usability testing results to iterate and continuously enhance the user experience.

• Design and maintain high-fidelity mockups and UI components that align with the established design system and brand guidelines.

• Partner with Product Managers, Engineers, and other stakeholders to ensure design coherence and successful product launches.

• Act as a primary advocate for the end-user, ensuring their needs are central to product development decisions.

• Contribute to the evolution of the design system, ensuring its scalability and usability across various consumer channels.

• Foster a collaborative design environment, sharing insights and best practices with other designers and teams across Europe.

📝 Enhancement Note: The responsibilities highlight a senior-level contribution, emphasizing leadership in design processes, strategic collaboration, and a proactive approach to user advocacy and design system enhancement within a complex financial services organization.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating expertise in UX/Product Design is paramount. Relevant fields of study could include Human-Computer Interaction (HCI), Design, Psychology, or related disciplines.

Experience: Minimum of 5-10 years of professional experience in UX Design or Product Design, with a proven track record of delivering successful consumer-facing digital products. Experience in the FinTech or financial services industry is highly desirable.

Required Skills:

• Proficiency in conducting user research methodologies (e.g., interviews, surveys, usability testing) and synthesizing findings into actionable design insights.

• Expert-level skills in creating wireframes, user flows, and interactive prototypes using design tools such as Figma.

• Strong understanding of interaction design principles, information architecture, and usability best practices.

• Demonstrated ability to lead end-to-end product design processes in a fast-paced, agile environment.

• Excellent collaboration and communication skills, with the ability to work effectively with cross-functional teams (Product, Engineering, Marketing).

• A strong portfolio showcasing a range of UX/Product Design projects, with a focus on consumer-centric solutions.

• Experience with contributing to and utilizing design systems for consistent and scalable product experiences.

• Human-centric design approach, with a passion for understanding and advocating for user needs. Preferred Skills:

• Experience mentoring junior designers and contributing to team growth and development.

• Experience working with multiple designers and stakeholders on complex product ecosystems.

• Familiarity with financial services or FinTech products.

• Understanding of B2B, B2C, and/or B2B2C product landscapes.

• Knowledge of accessibility standards and guidelines (e.g., WCAG) and their practical application in design.

• Familiarity with product frameworks and development technologies.

📝 Enhancement Note: The qualifications emphasize practical skills and experience over formal education, with a strong preference for candidates who can demonstrate leadership, strategic thinking, and a deep understanding of user-centered design within a regulated industry context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating end-to-end product design capabilities, showcasing a minimum of 3-5 complex consumer-facing projects.

• Each project case study should clearly articulate the problem statement, your role and contributions, the design process followed (research, ideation, wireframing, prototyping, testing), key design decisions, and measurable outcomes.

• Emphasis on projects that highlight problem-solving for complex user journeys and business objectives within a digital product context.

• Showcase proficiency in Figma, including examples of high-fidelity designs, interactive prototypes, and contributions to design systems.

• Evidence of how user research and data analysis informed design decisions and led to improved user experiences or business metrics. Process Documentation:

• Demonstrate a structured approach to UX design processes, including user research methodologies, information architecture planning, wireframing, prototyping, and usability testing.

• Provide examples of how you have collaborated with cross-functional teams (Product Managers, Engineers) throughout the design lifecycle.

• Showcase an understanding of agile development methodologies and how UX design integrates within these frameworks.

• Include examples of how you have leveraged or contributed to design systems to ensure consistency and efficiency.

📝 Enhancement Note: A strong portfolio is critical for this role, serving as tangible proof of design skills, process adherence, and impact. Candidates should be prepared to walk through their case studies in detail, explaining their rationale and outcomes.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer with 5-10 years of experience in Amsterdam, Netherlands, the estimated annual salary range is typically between €65,000 and €90,000. This range can vary based on specific experience, the depth of FinTech expertise, and the candidate's negotiation skills.

Benefits:

• Hybrid Working Model: Flexibility to work from home and in the office, with an expectation of 2 days per week in the Amsterdam office.

• International Community: Opportunity to work within a diverse, multinational team of over 4,000 people across 11 countries.

• Professional Development: Access to learning opportunities, potential for mentorship, and exposure to a fast-paced FinTech environment.

• Comprehensive Health and Wellness: Likely includes standard Dutch benefits such as health insurance, pension contributions, and paid time off.

• Employee Assistance Programs: Support for well-being and personal development.

• Contribution to Design System: Opportunity to shape and improve core design assets.

Working Hours: Full-time position, typically around 40 hours per week. The hybrid model allows for some flexibility in scheduling around core working hours.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for senior UX Design roles in major European tech hubs like Amsterdam, considering the FinTech sector's competitive compensation. Benefits are inferred based on typical offerings for multinational companies in the Netherlands.

🎯 Team & Company Context

🏢 Company Culture

Industry: FinTech / Financial Services. Riverty operates within the dynamic FinTech sector, focusing on enabling flexible payments and simplifying financial management for consumers and businesses. As part of Bertelsmann, it benefits from the stability and resources of a large, established media, services, and education conglomerate.

Company Size: Riverty employs over 4,000 people across 11 countries, indicating a significant, international organization with a substantial operational footprint. Bertelsmann as a whole is much larger.

Founded: Riverty's history is rooted in the Bertelsmann group, which was founded in 1835. This provides a foundation of stability and corporate structure, while Riverty itself is focused on modernizing financial services.

Team Structure:

• The Senior UX Designer reports to the Design Lead, Consumer, and is part of an international UX team that includes UX designers, UI designers, service designers, and UX writers.

• This role will work closely with a cross-disciplinary consumer team and collaborate across the organization with Product and Tech teams.

• The structure supports regional distribution with a hybrid office presence, fostering collaboration while accommodating remote work. Methodology:

• Human-Centricity: A core principle, emphasizing understanding and designing for the people who use Riverty's services.

• Data-Driven Insights: Combining empathy with advanced technology and data analysis to inform design and product strategy.

• Agile Development: Working within product teams that likely follow agile methodologies, requiring close collaboration between design, product, and engineering.

• Design System Utilization: A focus on leveraging and contributing to a design system for efficiency and consistency.

Company Website: https://www.riverty.com/

📝 Enhancement Note: The company culture blends the innovation and agility of a FinTech startup with the stability and resources of a large corporate group. The emphasis on human-centricity and data-driven decision-making is key for operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior-level position, indicating a significant level of autonomy, responsibility, and expected contribution. It's a position where individuals are expected to lead projects, mentor others, and influence design strategy.

Reporting Structure: The Senior UX Designer reports to the Design Lead, Consumer. This suggests a clear reporting line within the design function, with opportunities for guidance from a senior design leader and potential for future advancement into lead or management roles.

Operations Impact: The role directly impacts the user experience of Riverty's consumer-facing financial services. By creating intuitive and effective designs, the Senior UX Designer contributes to customer satisfaction, retention, financial confidence, and ultimately, the company's business goals in the competitive FinTech market. This role is crucial for translating complex financial processes into user-friendly interactions.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead UX Designer or Design Manager role, overseeing design strategy and teams.

• Specialization: Opportunity to deepen expertise in specific areas such as financial services UX, accessibility design, or service design.

• Cross-functional Advancement: Experience gained in Product and Tech collaboration can open doors to Product Management or other GTM roles.

• Mentorship: A chance to mentor junior designers, developing leadership and coaching skills.

• Industry Exposure: Deep dive into the FinTech sector, understanding its unique challenges and opportunities.

📝 Enhancement Note: The growth trajectory for a Senior UX Designer at Riverty is strong, offering paths for both individual contribution excellence and leadership development within a growing FinTech company.

🌐 Work Environment

Office Type: Riverty utilizes a hybrid workspace model, featuring 30 hybrid workspaces designed for idea exchange and learning. This indicates a modern, collaborative office environment that supports flexible working arrangements.

Office Location(s): The primary specified location for this role is Amsterdam, Netherlands. However, the job description also mentions flexibility to work from locations in Berlin or Heerenveen, suggesting a broader reach within Europe. The Amsterdam office is located at 1079 MZ.

Workspace Context:

• Collaborative Spaces: Offices are designed for exchanging ideas and learning from peers, facilitating cross-functional teamwork.

• Technology Integration: As a FinTech company, expect a modern technology stack and digital tools to support design and collaboration.

• Team Interaction: The hybrid model involves an expectation of 2 days per week in the office, promoting regular face-to-face interaction with colleagues for team huddles and workshops, balancing remote flexibility with in-person collaboration.

Work Schedule: The role is full-time, with a typical 40-hour work week. The hybrid arrangement offers flexibility in how and where work is performed, provided core responsibilities and collaboration needs are met.

📝 Enhancement Note: The work environment is designed to foster collaboration and innovation while accommodating the modern workforce's need for flexibility, which is crucial for design roles that often require deep focus and collaborative iteration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience.

• Hiring Manager/Design Lead Interview: Discuss your background, experience, and alignment with the role's responsibilities. Expect questions about your design philosophy and approach to user-centered design.

• Portfolio Presentation: A dedicated session where you will present 1-2 key case studies from your portfolio, detailing your process, decisions, and outcomes. Be prepared to answer in-depth questions about your work.

• Cross-functional Team Interview: Meet with potential peers from Product and Engineering to assess collaboration style, communication, and technical understanding.

• Final Interview: Potentially with a higher-level stakeholder to discuss strategic fit and long-term vision.

Portfolio Review Tips:

• Showcase Impact: Focus on projects where you can demonstrate measurable impact on user experience or business goals. Quantify results whenever possible (e.g., "increased conversion by X%," "reduced task completion time by Y seconds").

• Detail Your Process: Clearly articulate your steps, including user research, ideation, wireframing, prototyping, and testing. Explain why you made certain decisions.

• Highlight Collaboration: Provide examples of how you worked with Product Managers, Engineers, and other stakeholders.

• Figma Proficiency: Ensure your portfolio clearly demonstrates your skills in Figma, including interactive prototypes and contributions to design systems.

• Tailor to Riverty: If possible, highlight projects that align with FinTech or consumer financial services, or demonstrate transferable skills in complex problem-solving.

Challenge Preparation:

• Design Challenge: You may be given a short design challenge or asked to critique an existing interface, focusing on problem-solving and design thinking.

• Scenario-Based Questions: Prepare to answer questions about how you would handle specific design challenges, stakeholder disagreements, or conflicting priorities.

• Figma/Prototyping Skills: Be ready to demonstrate your skills live or discuss your approach to rapid prototyping.

📝 Enhancement Note: The interview process is designed to thoroughly evaluate both design expertise and collaborative capabilities. A strong, well-documented portfolio is paramount, serving as the primary tool for demonstrating your skills and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, high-fidelity design, and UI component creation. Proficiency is essential.

• Design System Tools: Experience with creating, maintaining, or contributing to design systems is highly valued. This often involves tools integrated with Figma or separate platforms.

Analytics & Reporting:

• User Feedback Platforms: Tools for collecting and analyzing user feedback (e.g., surveys, in-app feedback).

• Analytics Tools: Familiarity with web and product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure design impact.

CRM & Automation:

• While not directly a UX design tool, an understanding of how CRM systems and automation workflows impact customer journeys can be beneficial, especially in FinTech. Familiarity with how design integrates into these broader systems.

• Project Management Tools: Tools like Jira, Asana, or Trello are commonly used for managing design tasks and collaborating with development teams.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. Experience with design systems and analytics tools will significantly strengthen a candidate's profile, enabling them to design with efficiency and measure impact effectively.

👥 Team Culture & Values

Operations Values:

• Human-Centricity: A fundamental value, driving all design decisions and ensuring that user needs are at the forefront. This translates to empathy, user advocacy, and a commitment to creating accessible and inclusive experiences.

• Data-Driven Decision Making: While empathy is key, design choices are validated and informed by data analysis, user research, and performance metrics. This ensures that designs are not only user-friendly but also effective in achieving business objectives.

• Collaboration & Teamwork: Riverty emphasizes working together across departments and regions. This means valuing open communication, constructive feedback, and shared ownership of design outcomes.

• Continuous Improvement: A culture that encourages iteration, learning from mistakes, and constantly seeking ways to optimize processes and user experiences. This is vital in the fast-evolving FinTech landscape.

• Integrity & Trust: In the financial services sector, maintaining integrity and building trust with users is paramount. This value likely permeates design decisions, ensuring security and transparency.

Collaboration Style:

• Cross-functional Partnership: Designers are expected to work closely with Product Managers, Engineers, UX Writers, Researchers, and other stakeholders, acting as a bridge between user needs and business/technical realities.

• Feedback Culture: An environment where constructive feedback is encouraged and valued, fostering a collective approach to design excellence.

• Knowledge Sharing: Opportunities to share insights, best practices, and learnings through team meetings, workshops, and potentially internal documentation.

📝 Enhancement Note: The team culture is built on a foundation of user empathy, data-informed design, and strong collaboration, essential for navigating the complexities of FinTech product development.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: A perennial challenge in product design, requiring strategic negotiation and creative problem-solving to satisfy both user expectations and company objectives within a regulated environment.

• Navigating Complex Financial Products: Designing intuitive experiences for potentially complex financial services requires deep understanding and clear communication strategies.

• Maintaining Consistency Across Regions: Ensuring a cohesive user experience across different European markets, each with its own nuances and regulations, while contributing to a unified design system.

• Adapting to Rapid Technological Change: Staying abreast of evolving design tools, methodologies, and FinTech trends to ensure Riverty's products remain competitive and user-friendly.

Learning & Development Opportunities:

• FinTech Specialization: Deepen expertise in the unique UX challenges and opportunities within the financial technology sector.

• Advanced Design Methodologies: Opportunities to explore and implement cutting-edge UX research, service design, and interaction design techniques.

• Leadership Development: For those interested, pathways to mentorship, team leadership, and strategic design management.

• Industry Conferences & Training: Potential for attending relevant UX and FinTech conferences or pursuing specialized training to enhance skills.

📝 Enhancement Note: This role offers significant opportunities to tackle complex design problems in a high-impact industry, with ample room for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your negotiation, compromise, and problem-solving process.)

• "How do you approach designing for complex financial products? Can you walk us through an example from your portfolio?" (Highlight your ability to simplify complexity and your research process.)

• "How do you ensure your designs are accessible and inclusive? What standards do you follow?" (Demonstrate your understanding of WCAG and practical application.)

• "Tell me about your experience with design systems. What makes a design system effective?" (Showcase your understanding of consistency, scalability, and collaboration.) Company & Culture Questions:

• "What interests you about Riverty and the FinTech industry?" (Research Riverty's mission, values, and recent news. Connect your passion for UX to their goals.)

• "How do you foster a human-centric approach within product teams?" (Provide examples of how you advocate for users and influence others.)

• "Describe your ideal collaboration with Product Managers and Engineers." (Emphasize open communication, shared goals, and iterative feedback loops.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, structure it as a narrative: the problem, your role, the process, the solution, and the impact.

• Focus on Your Contribution: Clearly articulate your specific responsibilities and decisions, especially if it was a team project.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, final designs) effectively. Explain why you made specific design choices.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs.

• Be Prepared for Questions: Anticipate questions about your design decisions, challenges faced, and alternative approaches you considered.

📝 Enhancement Note: Preparation should focus on demonstrating a deep understanding of UX principles, a structured design process, strong collaboration skills, and the ability to articulate the impact of your work, especially within the context of financial services.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the Bertelsmann job portal.

• Tailor your Resume: Highlight relevant experience in UX/Product Design, Figma proficiency, user research, and any FinTech or financial services background. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your end-to-end design process, problem-solving skills, and impact on user experience, particularly for consumer-facing digital products. Ensure each case study clearly outlines the problem, your process, your role, and the outcomes.

• Prepare for Portfolio Presentation: Practice walking through your chosen case studies, focusing on clear communication, your design rationale, and quantifiable results. Be ready to discuss your approach to user research and collaboration.

• Research Riverty and Bertelsmann: Understand their mission, values, and current offerings in the FinTech space. This will help you articulate your interest and align your responses during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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