Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Krux Analytics

Location: Calgary, Alberta, Canada

Job Type: Full-Time

Category: Product Design / User Experience (UX)

Date Posted: 2026-09-15

Experience Level: 6+ Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the overarching UX strategy at the product level, ensuring alignment between user needs and business objectives.

• Lead user research and usability testing initiatives to gather actionable insights and build a robust evidence base for product decisions.

• Develop and maintain core UX foundational assets such as personas, journey maps, and mental models to inform product direction.

• Foster strong cross-functional partnerships with Product Management, Business Analysis, Engineering, and UI Design to translate strategic UX thinking into actionable product roadmaps and requirements.

• Champion the integration of UX strategy with the broader end-to-end customer experience, collaborating closely with CX Design and other stakeholders.

📝 Enhancement Note: While the title is "Senior UX Designer," the responsibilities and required experience (6+ years) clearly indicate a strategic, leadership-oriented role focused on defining product-level UX strategy rather than day-to-day UI production. The emphasis on "shaping UX strategy" and "product-level discovery" aligns with senior or lead UX roles.

📈 Primary Responsibilities

• Define and champion the UX strategy for the software product(s), ensuring design decisions are evidence-based and aligned with business objectives.

• Lead and facilitate comprehensive user research, including interviews, usability testing, surveys, and workshops, to validate assumptions and generate critical insights.

• Develop and maintain essential UX assets such as personas, customer journey maps, and mental models, ensuring they are current and actively used by the product team.

• Collaborate closely with Product Managers and Business Analysts to translate UX strategy and research findings into clear product requirements and prioritized roadmaps.

• Guide UI Designers in translating UX strategy into cohesive interfaces, ensuring alignment with the IMDEX Design System and Shared UI at a strategic level.

• Partner with CX Designers and stakeholders to ensure product UX is seamlessly integrated into the broader end-to-end customer experience.

• Act as the primary advocate for the "voice of the customer" throughout all product strategy and decision-making processes.

• Mentor and support junior UX/UI Designers and researchers, contributing to the growth and maturity of the UX practice within the organization.

• Contribute to the continuous improvement and evolution of UX team processes and methodologies.

📝 Enhancement Note: The responsibilities emphasize strategic leadership and cross-functional influence, typical of a senior-level UX role. The mention of "shaping UX strategy" and "product-level discovery" confirms this focus. The role also involves mentoring, suggesting a leadership component within the UX team.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for a Senior UX Designer role.

Experience:

• 6+ years of progressive experience in UX Design, Product Design, or a closely related discipline.

• Proven track record of defining and driving UX strategy at the product level within agile enterprise, SaaS, or B2B software environments.

• Demonstrated experience in developing foundational UX assets (personas, journey maps, mental models) that significantly inform product direction.

• Extensive experience leading and conducting user research and usability testing to build a strong evidence base for strategic product decisions.

• Solid understanding of interaction design principles and information architecture. Required Skills:

• UX Strategy: Ability to define and articulate a clear UX vision and strategy for software products.

• User Research: Proficiency in various research methodologies (interviews, usability testing, surveys, workshops) to gather actionable insights.

• Usability Testing: Expertise in planning, conducting, and analyzing usability tests to identify user pain points and areas for improvement.

• Interaction Design: Strong grasp of interaction design principles to create intuitive and effective user flows.

• Information Architecture: Skill in organizing and structuring information logically to enhance user navigation and comprehension.

• Product Design: Experience in applying UX principles throughout the product development lifecycle.

• Stakeholder Engagement: Excellent communication, storytelling, and influencing skills to engage with product, engineering, and senior leadership.

• Agile Methodologies: Experience working within agile, particularly Scrum, development environments.

• SaaS/B2B Software: Understanding of the nuances and requirements of designing for SaaS and B2B software products.

• Foundational UX Assets: Proficiency in creating and utilizing personas, journey maps, and mental models.

• Design Systems: Understanding of design systems and their strategic application in ensuring product consistency.

• Customer Experience (CX): Ability to connect product UX with the broader customer journey.

• Mentoring: Experience in guiding and developing junior design talent.

Preferred Skills:

• Experience with AI tools in UX/design workflows (e.g., Cursor, ChatGPT, Claude).

• Experience as part of a dedicated Scrum agile Development Team.

• Willingness to actively mentor team members in areas of specialty.

• Experience working closely with a dedicated Customer Experience (CX) function.

📝 Enhancement Note: The "Essential" qualifications clearly define the core requirements. The "Desirable" skills highlight an interest in modern tools like AI and a preference for candidates with experience in agile Scrum teams and dedicated CX functions, indicating a forward-thinking and collaborative environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Strategy Demonstration: Showcase examples of how you've defined and driven UX strategy at a product level, outlining the process from discovery to strategic implementation.

• Research & Insights: Include case studies detailing user research projects, highlighting methodologies used, key findings, and how these insights directly influenced product decisions and outcomes.

• Foundational Asset Development: Present examples of personas, journey maps, or mental models you've created, explaining their purpose and impact on product development and team understanding.

• Cross-Functional Collaboration: Illustrate instances where you've successfully partnered with Product Managers, Engineers, and UI Designers, demonstrating your ability to translate UX strategy into actionable requirements and solutions.

• Design System Advocacy: Provide examples of how you've ensured strategic alignment with design systems, focusing on holistic product experience rather than individual screens.

• Customer Experience Integration: Showcase how your product-level UX work connects with broader end-to-end customer journeys.

Process Documentation:

• Discovery & Research Process: Document your approach to user discovery, research planning, execution, and synthesis of findings.

• Strategy Development Process: Outline your methodology for developing UX strategy, including how user needs, business goals, and market context are integrated.

• Collaboration & Handoff Processes: Detail your workflows for collaborating with Product Management, Engineering, and UI Design, including how requirements are translated and handed off for implementation.

• UX Maturity Frameworks: If applicable, demonstrate experience in developing or utilizing UX maturity frameworks to assess and improve design practices.

📝 Enhancement Note: Given the senior nature of the role and the emphasis on strategy and evidence-based decision-making, a strong portfolio is crucial. It should not only showcase finished designs but also the strategic thinking, research methodologies, and collaborative processes behind them. The focus on "shaping UX strategy" and "product-level discovery" means portfolio pieces should highlight strategic impact, not just execution.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer role with 6+ years of experience in Calgary, Alberta, Canada, the estimated annual salary range is CAD $100,000 - $140,000. This range accounts for the senior level, the specialized skills in UX strategy and research, and the cost of living in Calgary.

Benefits:

• Comprehensive Health Coverage: Includes medical, dental, and vision insurance plans.

• Retirement Savings Plan: Potential for company matching contributions to a pension or retirement savings plan.

• Paid Time Off: Generous vacation days, sick leave, and public holidays.

• Professional Development: Budget or allowance for training, conferences, and continuous learning opportunities relevant to UX and design.

• Hybrid Work Model: Flexibility to work both remotely and from the office, promoting work-life balance.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

• Potential for Stock Options/Bonuses: Depending on company performance and individual contribution.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility offered through the hybrid work arrangement. This allows for a balance between in-office collaboration and remote work, accommodating project needs and personal schedules.

📝 Enhancement Note: Salary estimation is based on industry benchmarks for Senior UX Designers in major Canadian cities like Calgary, considering the experience level (6+ years) and the emphasis on strategic UX. Benefits are typical for full-time roles in the tech industry in Canada. The hybrid work arrangement is a key differentiator for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Krux Analytics operates within the technology sector, specifically focusing on analytics solutions, likely within the mining industry given the mention of "IMDEX" (a mining technology company, which is likely the parent or closely related entity). This suggests a B2B SaaS environment where data-driven insights are paramount.

Company Size: Krux Analytics is part of a larger organization (likely IMDEX), which employs over 1,000 people globally. This implies a structured corporate environment with established processes, but also opportunities for impact within a dedicated product team. For operations professionals, this size often means access to resources and defined career paths, alongside the need for clear communication and adherence to established frameworks.

Founded: While the founding date of Krux Analytics is not provided, IMDEX was founded in 1992. This indicates a company with significant history and established market presence, likely with mature product development cycles and a focus on long-term solutions.

Team Structure:

• UX Team: The role is part of a UX practice that includes UX/UI Designers and researchers, with expectations for senior members to mentor others.

• Product Development: This role will collaborate closely with Product Managers, Business Analysts, and Engineering teams, working within an agile framework (likely Scrum).

• Cross-functional Collaboration: Strong partnerships are expected with UI Designers, CX Designers, and other CX stakeholders to ensure a cohesive end-to-end customer experience.

Methodology:

• Agile & Scrum: The team operates within an agile development environment, likely utilizing Scrum principles for product development and delivery.

• Evidence-Based Design: A core tenet is grounding design decisions in user needs and research findings, rather than opinion.

• Customer-Centricity: A strong emphasis is placed on understanding and advocating for the customer's needs throughout the product lifecycle.

• Design System Integration: Alignment with established design systems and shared UI components is a key aspect of the design process.

Company Website: https://kruxanalytics.com/ (Assuming this is the primary website for Krux Analytics, distinct from the HR portal)

📝 Enhancement Note: The strong connection to IMDEX and its industry (mining technology) provides crucial context. This isn't a generic tech company; it's likely focused on specialized B2B SaaS solutions for a specific industry, requiring an understanding of complex user workflows and business objectives. The company values are heavily emphasized, indicating cultural fit is important.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, positioned as a strategic individual contributor with leadership and mentoring responsibilities. It represents a significant step beyond a mid-level designer, requiring the ability to shape product vision, influence stakeholders, and drive UX maturity.

Reporting Structure: The Senior UX Designer will likely report to a Head of Product, Director of Design, or a similar senior leadership role within the product or design organization. They will work closely with Product Managers and lead designers on specific product initiatives.

Operations Impact: The role's impact is measured by its ability to influence product strategy, improve user experience, drive user adoption, and ultimately contribute to business objectives such as customer satisfaction, retention, and revenue growth. By ensuring design decisions are user-centric and evidence-based, this role directly impacts the success and market competitiveness of Krux Analytics' software products.

Growth Opportunities:

• Leadership in UX: Potential to grow into a Lead UX Designer, UX Manager, or Head of Design role, overseeing larger teams and strategic initiatives.

• Specialization: Opportunity to deepen expertise in specific areas like UX research, interaction design, or UX strategy for complex enterprise software.

• Cross-functional Leadership: Develop skills in influencing product roadmaps and strategy across multiple departments.

• Industry Expertise: Become a subject matter expert in UX for the mining technology industry.

• Mentorship Development: Hone leadership and coaching skills by mentoring junior designers and contributing to team process improvements.

📝 Enhancement Note: The "Senior" title and responsibilities clearly indicate a career advancement opportunity. The emphasis on mentoring and driving UX practice evolution suggests a path towards leadership within the design function, beyond just individual contribution.

🌐 Work Environment

Office Type: The role is designated as Hybrid, meaning it requires a combination of working from home and working from the office located in Calgary, Alberta. This suggests a balance between individual focused work and collaborative team sessions.

Office Location(s): Calgary, Alberta, Canada. Specific office address details are not provided but would typically be available upon inquiry or during the interview process. Accessibility for hybrid work arrangements would be a consideration.

Workspace Context:

• Collaborative Hub: The office environment likely serves as a hub for team meetings, cross-functional collaboration, brainstorming sessions, and strategic planning, particularly for tasks requiring in-person interaction.

• Tools & Technology: Access to standard design and productivity software, likely including advanced design tools, collaboration platforms, and potentially AI-assisted design tools as mentioned in the desirable skills.

• Team Interaction: Opportunities for regular interaction with Product Managers, Engineers, UI Designers, and other members of the UX/Product teams, fostering a dynamic and communicative work environment.

Work Schedule: The standard work week is approximately 40 hours. The hybrid model provides flexibility, allowing for a structured work schedule that balances in-office days for collaboration with remote days for focused individual work, research, and strategy development.

📝 Enhancement Note: The hybrid nature of the role is a key aspect of the work environment, offering flexibility. The emphasis on collaboration in the office suggests that in-person days will be focused on team activities and strategic discussions, while remote days will support focused design and research work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements and experience level.

• Portfolio Presentation & Discussion: A dedicated session where you will present case studies from your portfolio, focusing on your strategic thinking, research methodologies, and impact on product decisions. Be prepared to discuss your process, challenges, and how you collaborate.

• Cross-functional Interviews: Interviews with Product Managers, Engineering leads, and potentially other designers to assess your collaboration skills, technical understanding, and ability to integrate UX into the broader product development lifecycle.

• Behavioral & Values Assessment: Interviews focusing on company values (Global Game Changers, Forever Curious, Go Beyond, Together We Thrive) and leadership competencies, assessing your cultural fit and approach to teamwork, accountability, and problem-solving.

• Final Interview: Potentially with a senior leader to discuss overall fit, strategic vision, and long-term potential.

Portfolio Review Tips:

• Strategic Focus: Emphasize case studies that demonstrate your ability to define and drive UX strategy at a product level, not just execute UI designs.

• Process Over Polish: Clearly articulate your design process, including how you conduct research, synthesize findings, develop foundational assets, and collaborate with stakeholders.

• Quantify Impact: Where possible, use data and metrics to demonstrate the impact of your design decisions on user behavior, product adoption, or business outcomes.

• Storytelling: Frame your case studies as narratives that highlight the problem, your approach, the solution, and the measurable results.

• Showcase Collaboration: Include examples of how you've worked effectively with cross-functional teams, demonstrating your communication and influence skills.

• Address AI Tools: If you have experience with AI tools in design, be ready to discuss how you leverage them to enhance your workflow and outcomes.

Challenge Preparation:

• UX Strategy Scenario: Be prepared to discuss how you would approach defining the UX strategy for a new feature or product based on hypothetical user needs and business goals.

• Research Synthesis: You might be asked to analyze a small dataset or user feedback and propose design solutions.

• Cross-functional Problem-Solving: Prepare to discuss how you would resolve a conflict or align differing opinions between Product, Engineering, and Design on a product decision.

• Company Values Application: Think about specific examples from your career that demonstrate the IMDEX values (Global Game Changers, Forever Curious, Go Beyond, Together We Thrive).

📝 Enhancement Note: The interview process is structured to assess strategic thinking, research capabilities, collaboration, and cultural fit. The portfolio review is critical and should highlight strategic impact and process, not just visual design. Preparation for behavioral questions tied to company values is essential.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar for wireframing, prototyping, and user flow design.

• Prototyping Tools: Experience with tools like InVision, Axure, or built-in capabilities within design software for creating interactive prototypes.

• User Research Platforms: Familiarity with tools for conducting remote usability testing, surveys, and interviews (e.g., UserTesting.com, Lookback, SurveyMonkey, Google Forms).

• Collaboration & Project Management: Tools like Jira, Confluence, Asana, Trello, or similar for agile workflow management and documentation.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, or product-specific analytics platforms to understand user behavior and track key metrics.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or Looker for analyzing and presenting data insights.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how UX impacts CRM usage and customer data is beneficial. Familiarity with Salesforce, HubSpot, or similar may be advantageous.

• AI Tools (Desirable): Experience with AI tools like Cursor, ChatGPT, or Claude for design assistance, content generation, or research synthesis.

📝 Enhancement Note: The emphasis on strategic UX and research means proficiency in design and research tools is paramount. The mention of AI tools as desirable indicates an openness to integrating emerging technologies into the design workflow. A general understanding of analytics and project management tools is expected for cross-functional collaboration.

👥 Team Culture & Values

Operations Values:

• Global Game Changers: Embracing diverse thinking, solving unique problems, and driving development with a focus on reducing environmental and social impacts, serving global customers, and leveraging diverse teams for inclusive decision-making.

• Forever Curious: Continuously pursuing new technologies and services, questioning the status quo, addressing customer challenges, and setting new industry benchmarks through informed curiosity and openness to new ideas.

• Go Beyond: Creating positive customer experiences that deliver successful outcomes, working in partnership with customers, actively listening to their needs, and delivering genuine value through efficient solutions.

• Together We Thrive: Empowering each other as a global team of diverse talents, combining knowledge across boundaries in a positive and accountable workplace, holding each other accountable, advocating for well-being, and sharing learnings.

Collaboration Style:

• Partnership-Oriented: A strong emphasis on building partnerships and working collaboratively with Product Managers, Engineers, UI Designers, and CX stakeholders to achieve shared objectives.

• Feedback-Driven: Encouraging regular feedback exchange to foster learning and growth, both individually and within the team.

• Open Dialogue: Fostering an environment where opinions can differ, but open dialogue is encouraged respectfully to arrive at the best solutions.

• Accountability & Transparency: A culture of holding oneself and others accountable for commitments, with transparency in decision-making and problem-solving.

📝 Enhancement Note: The company's values are clearly articulated and are central to their culture. Candidates should be prepared to demonstrate how their work and interactions align with these values, particularly "Global Game Changers" (environmental/social impact focus), "Forever Curious" (innovation/problem-solving), "Go Beyond" (customer focus), and "Together We Thrive" (teamwork/accountability).

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic Vision with Agile Delivery: Ensuring long-term UX strategy is effectively translated into iterative development cycles within an agile framework.

• Influencing Stakeholders: Navigating diverse stakeholder priorities and opinions to champion user-centered design and evidence-based decisions.

• Integrating UX across a Large Organization: Ensuring product UX is cohesive with the broader customer experience across different teams and touchpoints within a larger company structure.

• Keeping Pace with Evolving Technologies: Staying current with advancements in UX methodologies, design tools, and emerging technologies like AI, and integrating them effectively.

Learning & Development Opportunities:

• Advanced UX Strategy: Opportunities to deepen expertise in strategic UX planning, product visioning, and UX maturity frameworks.

• Cross-Functional Leadership Training: Developing skills in influencing, negotiation, and stakeholder management across different business functions.

• Industry-Specific UX: Gaining in-depth knowledge of the mining technology industry and its unique user and business challenges.

• Mentorship Programs: Formal or informal opportunities to mentor junior designers and contribute to the growth of the UX practice.

• AI in Design Workshops: Potential to explore and implement AI tools in the UX design workflow, staying at the forefront of design technology.

📝 Enhancement Note: The role presents challenges related to strategic influence and cross-functional integration common in senior roles within larger organizations. Growth opportunities are clearly defined, focusing on leadership, specialization, and continuous learning, particularly in emerging areas like AI in design.

💡 Interview Preparation

Strategy Questions:

• "How would you define and measure the success of a product-level UX strategy for a B2B SaaS product in the mining industry?"

• "Describe a time you had to influence senior stakeholders who were resistant to your UX recommendations. What was your approach, and what was the outcome?"

• "Walk us through your process for developing personas and journey maps. How do you ensure these assets remain relevant and actionable for the product team?"

• "How do you balance the need for user-centered design with business objectives and technical constraints in an agile environment?"

• "How would you approach integrating a new AI-powered feature into an existing product's UX to ensure a seamless and valuable user experience?" Company & Culture Questions:

• "How do you see your approach to UX design aligning with IMDEX's values of 'Global Game Changers,' 'Forever Curious,' 'Go Beyond,' and 'Together We Thrive'?"

• "Describe a situation where you had to speak up or challenge the status quo within a team or organization. How did you handle it?"

• "How do you foster collaboration and knowledge sharing within a design team and with cross-functional partners?"

• "What does 'customer-centricity' mean to you, and how have you demonstrated it in your previous roles?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed (research, ideation, design, testing), the solution, and the tangible outcomes/impact.

• Highlight Strategic Thinking: Emphasize how your work influenced product strategy, roadmap decisions, or business goals, rather than just focusing on UI aesthetics.

• Showcase Research & Data: Detail your research methodologies and how you used data and user insights to drive your design decisions.

• Demonstrate Collaboration: Explain how you worked with Product Managers, Engineers, and other stakeholders, and how you managed feedback.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, research findings, and the rationale behind your decisions.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, research rigor, collaborative skills, and a clear understanding of how UX impacts business outcomes, especially within a B2B SaaS context. Connecting personal experiences to IMDEX's core values is crucial for cultural fit.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application via the provided link on the Krux Analytics careers page.

• Tailor Your Resume: Highlight your 6+ years of experience, emphasizing your success in defining UX strategy at the product level, leading user research, and collaborating with cross-functional teams in agile, SaaS, or B2B environments. Use keywords from the job description such as "UX Strategy," "User Research," "Product Design," and "Agile."

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your strategic UX thinking, research methodologies, problem-solving skills, and impact on product outcomes. Ensure your portfolio clearly articulates your process and collaborative approach.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on storytelling, clarity, and demonstrating how your work aligns with the IMDEX values and the requirements of this senior role. Be ready to discuss your experience with AI tools if applicable.

• Research Krux Analytics & IMDEX: Understand their products, industry focus (mining technology), company values, and recent news to inform your application and interview discussions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.