Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Intertek

Location: Bozeman, MT (Remote)

Job Type: Full time

Category: Design Operations / Product Design

Date Posted: 2026-09-25

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive the user experience strategy and execution for key product areas within the Wisetail platform, ensuring intuitive and effective user journeys.

• Collaborate closely with Product Management and Engineering teams to translate complex customer problems and requirements into elegant, user-centered design solutions.

• Develop comprehensive UX deliverables including user journeys, task flows, information architecture, wireframes, and interactive prototypes to clearly articulate design intent.

• Lead and conduct usability testing, synthesizing research findings and product evidence to iteratively improve design solutions and validate user needs.

• Contribute to the development of a cohesive and accessible user interface, adhering to and enhancing shared design components and design systems.

📝 Enhancement Note: This role is positioned as a Senior UX Designer with a strong emphasis on product ownership within specific areas of the Wisetail platform, while also contributing to a broader "Convergence" initiative. The remote nature, coupled with the salary range and benefits, indicates a professional-level position within a global organization focused on quality assurance and workforce solutions. The blend of direct product ownership and collaborative project involvement suggests a need for strong self-management and cross-functional communication skills.

📈 Primary Responsibilities

• Partner with Product Managers and Engineers to deeply understand customer pain points, business requirements, and existing workflows, proactively identifying gaps and challenging assumptions.

• Define and map comprehensive user journeys, task flows, information architecture, and navigation structures to ensure clarity and consistency in user interactions with learning content and administrative tools.

• Create detailed, annotated wireframes and interactive prototypes that effectively communicate the intended user experience, including critical decision points, dependencies, and various states (loading, empty, error, recovery).

• Plan, execute, and synthesize findings from usability testing sessions, leveraging customer research and observed user struggles to inform and refine interaction design decisions.

• Translate approved workflows into clear, accessible, and responsive user interfaces using established design components, ensuring strong visual hierarchy and layout principles.

• Take ownership of UX for designated Wisetail product areas, coordinating efforts with other designers across web and mobile platforms, and providing dependable support for priority initiatives.

• Work collaboratively with engineers throughout the development lifecycle, providing precise design specifications, resolving queries, and ensuring the implemented experience aligns with design intent, accessibility standards, and overall interface quality.

• Support the Lead Product Designer on the Convergence initiative by contributing to journey mapping, navigation design, wireframing, and usability decisions, integrating insights from Wisetail and Alchemy.

📝 Enhancement Note: The primary responsibilities highlight a blend of strategic UX thinking (journey mapping, IA, problem framing) and tactical execution (wireframing, prototyping, testing, UI delivery). The emphasis on ownership within Wisetail, alongside collaborative contributions to Convergence, suggests a need for both independent work ethic and strong team integration. The requirement to "challenge assumptions" and "identify missing information" points to a proactive and critical approach to design problem-solving.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical experience, is typically expected for a Senior UX Designer role.

Experience: A minimum of 5-10 years of demonstrated experience in UX design, with a significant portion focused on independently designing and delivering complex digital products from concept to implementation and iteration.

Required Skills:

• Proven ability to independently design complex digital products, taking ownership of substantial workflows from problem definition through to successful implementation and ongoing iteration.

• Deep expertise in core UX disciplines including task analysis, information architecture, navigation design, and interaction design.

• Strong proficiency in Figma for wireframing, interactive prototyping, and creating detailed design specifications.

• Demonstrated experience in planning and conducting usability testing, synthesizing research and product data, and iterating on designs based on user feedback.

• Solid understanding of interface design principles, including visual hierarchy, layout, accessibility standards (WCAG), and responsive behavior.

• Experience working closely with engineering teams to discuss feasibility, data requirements, permissions, and implementation trade-offs.

• Excellent communication, collaboration, and problem-solving skills, with the ability to articulate design decisions clearly and prioritize effectively with cross-functional partners. Preferred Skills:

• Experience working within a SaaS environment, particularly with learning management systems (LMS) or workforce training platforms.

• Familiarity with Agile development methodologies and working within cross-functional Scrum teams.

• Experience contributing to or working with established design systems.

• Understanding of front-end development principles and constraints.

• Experience in user research methodologies beyond usability testing, such as user interviews and surveys.

📝 Enhancement Note: The experience level (5-10 years) and the emphasis on independent ownership of complex digital products suggest that candidates should come with a robust portfolio showcasing end-to-end UX design processes and measurable impact. The explicit mention of Figma and usability testing points to essential technical and methodological proficiencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly demonstrates end-to-end UX design process for at least 2-3 complex digital products.

• Case studies should highlight problem framing, user research, ideation, wireframing, prototyping, usability testing, and final UI implementation.

• Evidence of how designs addressed specific business objectives or customer pain points, with quantifiable results or impact where possible.

• Examples showcasing information architecture, user flow diagrams, and interaction design solutions.

• Demonstrations of proficiency in Figma and interactive prototyping tools. Process Documentation:

• Portfolio submissions should include detailed explanations of the design process followed for each case study, emphasizing the rationale behind key decisions.

• Candidates should be prepared to discuss their approach to user research, including planning, execution, and synthesis of findings.

• Examples of how designs were iterated upon based on feedback from usability testing or stakeholder reviews.

• Documentation of how accessibility and responsive design principles were integrated into the design process.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio is paramount. It needs to showcase not just design artifacts but the process and thinking behind them. Emphasis should be on problem-solving, user advocacy, and the ability to articulate design decisions and their impact. The "Convergence" aspect might suggest a need for portfolio pieces demonstrating experience with integrating or harmonizing existing product experiences.

💵 Compensation & Benefits

Salary Range: The stated base wage or salary range for this position is $145,000 per year. This is a fixed figure provided by the employer.

Benefits:

• Comprehensive medical, dental, and vision insurance plans.

• Life insurance coverage.

• Disability insurance.

• 401(k) retirement savings plan with a company match.

• Generous paid time off (PTO) including vacation and sick days.

• Tuition reimbursement program.

Working Hours: Monday - Friday, standard business hours. This typically equates to approximately 40 hours per week.

📝 Enhancement Note: The provided salary of $145,000 is specific and well above the typical range for many Senior UX Designer roles, especially considering the Bozeman, MT location (though remote work mitigates some location cost-of-living concerns). This figure suggests a highly experienced candidate is sought, and the comprehensive benefits package further reinforces the attractiveness of the role for experienced professionals. The fixed salary, rather than a range, may indicate less negotiation room, but it sets a clear benchmark.

🎯 Team & Company Context

🏢 Company Culture

Industry: Quality Assurance / Testing, Inspection, and Certification (ATIC). Intertek operates within a broad spectrum of industries, providing critical services that ensure product quality, safety, and sustainability. The People Assurance division specifically focuses on workforce solutions.

Company Size: Intertek is a large, global organization with over 1,000 laboratories and offices in more than 100 countries, employing a significant number of people worldwide. This indicates a structured corporate environment with established processes and resources.

Founded: Intertek's history traces back to 1883, signifying a long-standing presence and deep expertise in its core markets.

Team Structure:

• The Senior UX Designer will likely be part of the broader Design team, potentially reporting to a Head of Design or Lead Product Designer.

• This team works within the "People Assurance" division, which includes sub-brands like Intertek Alchemy, Catalyst, and Wisetail.

• Collaboration is expected with Product Management, Engineering, and other designers across these different product lines. Methodology:

• Intertek emphasizes a "Total Quality. Assured." approach, suggesting a commitment to rigorous standards and data-driven decision-making.

• The People Assurance team focuses on empowering workforces, identifying operational gaps, and mitigating risk through training and communication solutions.

• Expect a methodology that values innovation, pace, precision, and customer focus, with an aim to be "10X" in performance and professional growth.

Company Website: https://www.intertek.com/

📝 Enhancement Note: Intertek's global scale and long history suggest a stable, professional environment. The "People Assurance" division, with its focus on workforce empowerment and risk mitigation, provides a specific context for the UX team's work. The mention of Intertek Alchemy, Catalyst, and Wisetail implies a product suite approach, where UX consistency and integration across these platforms may be a strategic goal.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior," indicating a high level of individual contribution and expertise. A Senior UX Designer is expected to work with minimal supervision, mentor junior designers, and influence design strategy within their product areas.

Reporting Structure: The role reports to the Head of Design, who sets priorities and balances workload across Wisetail and Convergence. Collaboration with a Lead Product Designer on specific initiatives is also a key reporting relationship.

Operations Impact: The UX Designer's work directly impacts the usability, efficiency, and adoption of Intertek's workforce training and assurance platforms (Wisetail, Convergence). By improving user flows, reducing friction, and enhancing the overall user experience, the designer contributes to the effectiveness of employee training, operational gap identification, and risk mitigation for Intertek's clients, ultimately supporting client retention and business growth.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX design such as complex information architecture, advanced prototyping, or user research methodologies within the B2B SaaS/LMS domain.

• Leadership Development: Potential to mentor junior designers, lead UX initiatives for new product features, and contribute to the evolution of design processes and standards within Intertek.

• Cross-Product Exposure: Gaining experience across multiple product lines (Wisetail, Alchemy, Convergence) within the People Assurance division can broaden understanding of different user needs and business contexts.

• Career Advancement: Progression to Lead UX Designer, Product Design Manager, or other leadership roles within the growing Design function at Intertek.

📝 Enhancement Note: The "Senior" title, coupled with the direct ownership of product areas and collaboration on a broader initiative, suggests significant responsibility and potential for growth. The emphasis on "10X" performance and professional growth within the company culture indicates a commitment to employee development.

🌐 Work Environment

Office Type: While the position is advertised as "Remote," Intertek has a physical office in Bozeman, MT (117 East Oak Street, Suite 2A), suggesting that the company has established physical locations and may offer hybrid options or local team gatherings, though the primary mode for this role is remote.

Office Location(s): The primary advertised location is Bozeman, MT, but the role is designated as Remote. Intertek has global locations, with a significant presence in the United States.

Workspace Context:

• Remote Work: The role is fully remote, requiring a dedicated home office setup conducive to productive work and virtual collaboration.

• Collaboration Tools: Expect to utilize standard remote collaboration tools such as Slack, Microsoft Teams, Zoom, and project management software for seamless communication and workflow.

• Design Environment: Access to cloud-based design tools like Figma and potentially other project management or documentation platforms. The company culture fosters collaboration, suggesting active participation in virtual team meetings and design critiques.

Work Schedule: The standard work schedule is Monday to Friday, during business hours. This implies a need for availability during core working hours to facilitate real-time collaboration with colleagues in different time zones, particularly within the US.

📝 Enhancement Note: The "Remote OK" status with a specific US location (Bozeman, MT) implies the candidate should ideally be based within the United States. The expectation of Monday-Friday business hours means candidates should be prepared to align with core US business hours, even if remote.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, likely focusing on experience with complex digital products and core UX skills.

• Portfolio Review: Candidates will be asked to present their portfolio, highlighting specific case studies relevant to the responsibilities outlined. Be prepared to walk through your design process, decision-making, and the impact of your work.

• Technical/Design Interview: This stage will involve in-depth discussions about UX methodologies, problem-solving approaches, and potentially a design exercise or whiteboard challenge to assess skills in areas like wireframing, information architecture, or interaction design.

• Cross-Functional Interviews: Interviews with Product Managers and Engineers to assess collaboration style, communication skills, and ability to work effectively within a team.

• Final Interview: Likely with the Head of Design or a senior leader to assess cultural fit, strategic thinking, and overall suitability for the senior role.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest case studies that best represent your experience with complex digital products, end-to-end UX processes, and collaboration. Prioritize projects that showcase ownership and impact.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the challenges you faced, the solutions you designed, and the measurable outcomes or learnings.

• Highlight Process: Emphasize your thought process, research methodologies, and how you made design decisions. Show, don't just tell, your approach to IA, user flows, and interaction design.

• Showcase Figma Proficiency: Be ready to demonstrate your skills in Figma, including complex wireframing, interactive prototyping, and potentially how you've worked with or contributed to design systems.

• Quantify Impact: Wherever possible, include metrics or data that demonstrate the positive impact of your designs on users or business objectives.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home or live design exercise that may involve sketching user flows, wireframing a specific feature, or redesigning a small part of an existing application. Focus on a clear, logical process.

• Problem Solving: Practice articulating how you would approach ambiguous problems, break them down, and arrive at user-centered solutions.

• Stakeholder Communication: Prepare to discuss how you communicate design rationale, handle feedback, and collaborate with non-design stakeholders.

📝 Enhancement Note: The interview process for a Senior UX Designer role is heavily focused on demonstrating practical skills and strategic thinking through a portfolio and case studies. Candidates should be ready to articulate their process and the "why" behind their design decisions, especially as they relate to user needs and business goals.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required skill for wireframing and interactive prototyping. Expect to use Figma extensively for all design deliverables.

• Prototyping Tools: While Figma includes prototyping capabilities, familiarity with other dedicated prototyping tools might be beneficial.

• User Research Tools: Tools for conducting usability testing (e.g., UserTesting.com, Lookback), surveys (e.g., SurveyMonkey, Typeform), and potentially participant recruitment platforms.

Analytics & Reporting:

• Web Analytics Tools: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and track the impact of design changes.

• Product Analytics Tools: Experience with tools like Amplitude, Mixpanel, or Pendo for in-depth product usage analysis.

• Data Visualization Tools: Proficiency in tools like Tableau, Power BI, or even advanced Excel/Google Sheets for presenting data and insights.

CRM & Automation:

• CRM Systems: While not directly a UX tool, understanding how user data is managed in CRM systems (like Salesforce) can inform design decisions, especially for B2B products.

• Project Management & Collaboration: Tools such as Jira, Asana, Trello, Slack, and Microsoft Teams are essential for team collaboration, task tracking, and communication within a remote and cross-functional environment.

📝 Enhancement Note: The explicit mention of Figma is key. Beyond that, a Senior UX Designer is expected to be proficient in a range of tools that support the entire design lifecycle, from research and ideation to prototyping, testing, and collaboration. Understanding how to leverage data from analytics tools to inform design is also crucial.

👥 Team Culture & Values

Operations Values:

• Quality & Assurance: As part of Intertek's core mission, a commitment to high standards, thoroughness, and delivering reliable solutions is paramount. This translates to a meticulous approach in design.

• Customer Focus: The emphasis on understanding customer problems and assuring smart actions highlights a user-centric approach. Designs should be driven by empathy and a deep understanding of user needs.

• Innovation & Evolution: The company's purpose to "bring quality, safety, and sustainability to life" and its continuous innovation suggest a culture that embraces new ideas and forward-thinking solutions.

• Efficiency & Risk Mitigation: The People Assurance division specifically aims to identify and close operational gaps and mitigate risk. UX designs should contribute to making processes smoother, clearer, and less error-prone for users.

• Collaboration & Teamwork: The description emphasizes working closely with Product, Engineering, and other designers, indicating a collaborative environment where shared success is valued.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with Product Managers to define requirements and strategize, and with Engineers to ensure feasibility and quality implementation.

• Design Critiques: A culture of constructive feedback through design reviews and critiques is likely, encouraging open discussion and improvement.

• Knowledge Sharing: The company's focus on empowering workforces suggests an internal culture that values sharing knowledge and best practices, particularly within the design and product teams.

📝 Enhancement Note: Intertek's values of quality, customer focus, and innovation are directly applicable to UX design. The "People Assurance" context adds a layer of focus on efficiency and risk reduction, which should be considered in design solutions. The collaborative nature of the role requires strong interpersonal and communication skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Products: Juggling responsibilities across Wisetail product areas and contributing to the Convergence initiative requires strong prioritization and time management skills.

• Cross-Functional Alignment: Ensuring consistent design vision and execution across different product teams (Wisetail, Alchemy) and with varied stakeholder priorities.

• Remote Collaboration: Maintaining effective communication and strong working relationships within a fully remote team environment.

• Translating Complex Requirements: Simplifying intricate workforce training and assurance functionalities into intuitive user experiences.

Learning & Development Opportunities:

• Deepening Domain Expertise: Gaining specialized knowledge in the quality assurance and workforce training SaaS sector.

• Mentorship: Opportunities to mentor junior designers and learn from senior leaders within Intertek's global design community.

• Skill Expansion: Developing expertise in areas like user research, accessibility best practices, or contributing to large-scale design systems.

• Industry Exposure: Potential to engage with industry best practices through company-provided resources or conferences, enhancing understanding of UX trends in B2B SaaS.

📝 Enhancement Note: The primary challenge will be managing competing priorities and ensuring cohesive UX across different product lines. The growth opportunities are significant for a senior individual looking to expand their domain knowledge and influence within a large, established organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed from concept to launch. What were the biggest challenges, and how did you overcome them?" (Focus on your process, decision-making, and impact).

• "How do you approach mapping information architecture and user journeys for a new feature or product? Walk us through an example." (Demonstrate your IA and flow-mapping skills).

• "Imagine you're given requirements for a new feature that seems technically infeasible or overly complex. How would you approach this with the product and engineering teams?" (Highlight your collaborative problem-solving and negotiation skills). Company & Culture Questions:

• "What do you know about Intertek and our People Assurance division? How do you see UX contributing to our mission?" (Research Intertek's business, divisions, and values).

• "How do you ensure accessibility and inclusive design practices in your work?" (Showcase your commitment to WCAG standards and user empathy).

• "Describe your experience working in a remote, cross-functional team. What strategies do you use to stay connected and productive?" (Emphasize your communication and self-management skills). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly state the problem, your role, the objectives, your process, key decisions, challenges, solutions, and outcomes.

• Focus on "Why": Explain the rationale behind your design choices, backed by research or user insights.

• Showcase Figma Skills: Be prepared to share your Figma files or demonstrate specific techniques if asked. Highlight how you build and use components.

• Quantify Impact: Use data and metrics to illustrate the success of your designs whenever possible. If exact metrics aren't available, discuss qualitative feedback or expected impact.

• Engage Your Audience: Make it a conversation. Ask clarifying questions and be open to feedback.

📝 Enhancement Note: Interview preparation should focus on articulating the "why" behind design decisions, demonstrating a structured and user-centric process, and showcasing the ability to collaborate effectively. Being able to connect your UX skills to Intertek's business objectives and values will be crucial.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Oracle Cloud portal link.

• Curate Your Portfolio: Select your most relevant case studies that highlight complex digital product design, end-to-end UX processes, and collaboration with engineering. Ensure each case study clearly outlines the problem, your approach, your specific contributions, and the outcomes.

• Optimize Your Resume: Tailor your resume to emphasize keywords from the job description, such as "UX design," "information architecture," "interaction design," "Figma," "usability testing," and "complex digital products." Quantify achievements where possible.

• Prepare Your Presentation: Practice walking through your portfolio case studies. Be ready to articulate your design process, rationale, and the impact of your work clearly and concisely. Prepare to answer strategy and behavioral questions.

• Research Intertek: Familiarize yourself with Intertek's mission, values, the People Assurance division, and its product offerings (Wisetail, Alchemy, Catalyst) to better understand the business context and how your UX contributions align.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.