Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer, Digital Experience

Company: CPI Security

Location: Charlotte, North Carolina, United States

Job Type: Full-Time

Category: Digital Experience Design / UX/UI

Date Posted: 2026-05-27T19:03:12

Experience Level: Mid-Senior Level (4+ years)

Remote Status: On-site

🚀 Role Summary

• Design and deliver intuitive, accessible, and visually polished user experiences across CPI Security’s digital platforms, including web, mobile, ecommerce, and customer portals.

• Drive improvements within the customer journey, from initial product discovery and selection through checkout, onboarding, and ongoing account management, with a focus on enhancing user satisfaction and conversion rates.

• Collaborate closely with cross-functional teams such as Product, Ecommerce, Digital Marketing, Brand Marketing, CRM, Analytics, and Engineering to translate complex user needs and business objectives into effective digital solutions.

• Champion user-centered design principles and best practices, advocating for usability, accessibility, and a seamless digital experience throughout the organization.

📝 Enhancement Note: While the title is "Senior UX Designer," the responsibilities clearly indicate a strong focus on e-commerce and conversion rate optimization (CRO), suggesting this role is pivotal in driving direct revenue and customer acquisition through digital channels. The emphasis on detailed UI design and contribution to design systems also points to a hands-on, execution-oriented position within a growing digital team.

📈 Primary Responsibilities

• Conceptualize and design user-friendly digital experiences for various touchpoints, including responsive websites, mobile applications, e-commerce platforms, and customer self-service portals.

• Develop comprehensive design artifacts, including user flows, customer journey maps, wireframes, interactive prototypes, detailed design specifications, and high-fidelity UI designs.

• Optimize e-commerce user experiences by focusing on key areas such as product detail pages, package selection configurators, lead generation forms, shopping cart functionality, checkout processes, promotional displays, and post-purchase support interfaces.

• Partner with stakeholders in E-commerce, Product Management, Digital Marketing, Analytics, and Engineering to identify user pain points, uncover opportunities for improvement, and enhance overall digital performance metrics.

• Contribute to Conversion Rate Optimization (CRO) initiatives by providing UX-driven recommendations, conceptualizing A/B test variations, delivering usability insights, and applying data-informed design strategies to improve conversion funnels.

• Create visually appealing, brand-aligned interfaces with meticulous attention to typography, layout, visual hierarchy, color theory, interaction states, responsive design principles, and adherence to accessibility standards (WCAG).

• Actively contribute to and help evolve CPI Security's design system, creating and maintaining reusable components, UI patterns, Figma libraries, comprehensive documentation, accessibility guidelines, and overarching design standards.

• Conduct or support qualitative and quantitative UX research activities, including usability testing, competitive analysis, heuristic evaluations, stakeholder interviews, and in-depth analytics reviews to inform design decisions.

• Collaborate effectively with the Engineering team to ensure design feasibility, provide clear and detailed documentation for implementation, and maintain high standards of design quality throughout the development lifecycle.

• Serve as a strong advocate for user-centered design, ensuring that accessibility, usability, and overall digital experience best practices are consistently applied and prioritized within the organization.

📝 Enhancement Note: The description highlights a significant emphasis on e-commerce and conversion optimization. This implies that the candidate will be measured not just on design quality, but also on their ability to directly impact key business metrics like conversion rates, average order value, and customer lifetime value through their design work.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 4 years of progressive experience in UX design, product design, digital design, e-commerce UX, or a comparable digital experience role.

Required Skills:

• Proficient in UX design principles and methodologies, with a strong understanding of user-centered design processes.

• Expertise in UI design, with a keen eye for typography, layout, visual hierarchy, color theory, interaction states, responsive design, and accessibility standards.

• Hands-on, advanced proficiency with Figma, including the creation and management of components, variants, auto layout, interactive prototyping, shared libraries, and design system workflows.

• Proven ability to create essential design artifacts such as wireframes, interactive prototypes, user flows, journey maps, mockups, design specifications, and high-fidelity interface designs.

• Skill in leveraging user insights, website analytics (e.g., Google Analytics, Adobe Analytics), heatmaps, funnel data, and A/B testing results to inform and validate design decisions.

• Knowledge of accessibility best practices and compliance with WCAG (Web Content Accessibility Guidelines).

Preferred Skills:

• Experience working within subscription-based, service-based, home services, smart home technology, security, telecommunications, or direct-to-consumer e-commerce business models.

• Familiarity with e-commerce platforms such as Shopify, Salesforce Commerce Cloud, Adobe Commerce (Magento), BigCommerce, or similar industry-leading solutions.

• Experience with analytics and optimization tools including Google Analytics, Adobe Analytics, Hotjar, FullStory, Optimizely, or VWO.

• Knowledge of design system tools and methodologies like Storybook, design tokens, and component libraries.

• Experience in web design technologies such as WordPress, Divi, HTML, and CSS.

• Experience designing native mobile application experiences for both iOS and Android platforms.

📝 Enhancement Note: The explicit mention of "4+ years of experience" and the requirement for a "strong portfolio" indicate this is a key evaluation point. Candidates should be prepared to showcase a breadth of work demonstrating end-to-end design ownership, particularly in e-commerce and conversion-focused scenarios. Proficiency in Figma is also highlighted as a critical technical requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/UI design work across responsive web, mobile, e-commerce, or customer self-service platforms is mandatory.

• Include case studies that detail your process, problem-solving approach, design iterations, and the final outcomes for e-commerce or conversion-focused experiences (e.g., product detail pages, checkout flows, lead forms).

• Demonstrate your ability to translate user needs and business goals into tangible design solutions that have demonstrably improved user experience or key performance indicators.

• Showcase examples of your contributions to or creation of design systems, including reusable components, UI patterns, and adherence to design standards.

Process Documentation:

• Provide detailed process documentation within your case studies, outlining your methodology from initial research and ideation through to final design and collaboration with engineering.

• Clearly articulate your approach to user research, usability testing, and leveraging data (analytics, A/B testing) to inform and validate design decisions.

• Document your experience in creating user flows, journey maps, wireframes, prototypes, and high-fidelity mockups, explaining the rationale behind each stage.

• Illustrate your collaborative process with cross-functional teams, including Product, Marketing, and Engineering, and how you managed feedback and iterations.

📝 Enhancement Note: The portfolio requirement is critical for this role. Candidates should curate their submissions to specifically highlight e-commerce, conversion optimization, and design system contributions, as these are explicitly mentioned as core to the role's success. Demonstrating a clear, data-informed design process is essential.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for Senior UX Designers in Charlotte, NC, with 4+ years of experience and a focus on e-commerce and digital transformation, the estimated salary range for this position is between $95,000 and $125,000 annually. This range can vary based on the candidate's specific qualifications, depth of experience, and interview performance.

Benefits:

• Competitive Pay: Offering a salary that reflects expertise and market value.

• Comprehensive Benefits Package: Including health, dental, and vision insurance.

• Paid Time Off (PTO): Generous allocation for vacation, sick leave, and personal days.

• Tuition Assistance: Support for continued education and professional development.

• Employee Recognition Programs: Rewarding outstanding contributions and performance.

• Company Events: Opportunities for team building and social engagement.

Working Hours:

This is a full-time, on-site position with standard working hours typically around 40 hours per week. While a standard schedule is expected, flexibility may be available based on project needs and team collaboration requirements.

📝 Enhancement Note: The salary range provided is an estimate based on market data for a Senior UX Designer in Charlotte, NC, considering the specified experience level and the strong e-commerce/CRO focus. The benefits listed are directly sourced from the provided "What's in it for me?" section, emphasizing the company's commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Security, Smart Home, and Business Automation Solutions. CPI Security operates in a dynamic and evolving sector, where technology plays a crucial role in customer safety and convenience. This context means the digital experience team must be agile, innovative, and focused on delivering reliable, user-friendly solutions that build trust.

Company Size: CPI Security is likely a mid-to-large sized company, given its established presence as a "leader in security" and its headquarters in Charlotte. This size typically allows for dedicated specialized teams, such as UX/UI, while maintaining a collaborative environment where individual contributions are recognized.

Founded: Founded in 1973, CPI Security has a long-standing history, indicating stability and deep market understanding. This longevity suggests a company culture that values experience, reliability, and long-term customer relationships, which should be reflected in the digital products designed to serve them.

Team Structure:

• The UX Designer will be part of a digital experience or product team, likely reporting to a UX Manager, Director of Digital Product, or Head of Digital Experience.

• This team will collaborate closely with dedicated E-commerce, Digital Marketing, Product Management, CRM, Analytics, and Engineering departments, fostering a cross-functional environment.

Methodology:

• Data-Driven Design: Decisions are informed by user research, usability testing, analytics data, heatmaps, funnel analysis, and A/B testing results.

• User-Centered Approach: Prioritizing user needs, pain points, and goals throughout the design process.

• Agile Development Support: Collaborating with engineering teams in an agile or iterative development framework to ensure timely delivery and continuous improvement.

• Design System Utilization: Adhering to and contributing to a standardized design system for consistency, efficiency, and scalability across digital platforms.

Company Website: https://www.cpisecurity.com/

📝 Enhancement Note: The company's industry (security and home automation) suggests a critical need for trust, reliability, and ease of use in digital interactions. The UX Designer's role will be vital in translating these core values into intuitive digital experiences that reassure customers and simplify complex service offerings.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior UX Designer." In the context of operations and digital product development, this typically means a professional who can independently manage complex design projects from conception to completion, mentor junior designers (if applicable), and significantly influence product strategy and user experience direction. They are expected to be a subject matter expert in UX/UI design, particularly within e-commerce and conversion optimization.

Reporting Structure: The Senior UX Designer will likely report to a UX Lead, Manager, or Director of Digital Product/Experience. They will work collaboratively with cross-functional teams including Product Managers, E-commerce Specialists, Digital Marketers, Data Analysts, and Software Engineers. This structure emphasizes a blend of individual contribution and strong team integration.

Operations Impact: The impact of this role is directly tied to enhancing the digital customer journey, which directly influences key business outcomes. This includes improving conversion rates on e-commerce platforms, increasing customer engagement with self-service portals, reducing friction in customer onboarding, and ultimately contributing to customer acquisition, retention, and revenue growth. The role is crucial for optimizing the digital touchpoints that drive business performance.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like e-commerce UX, CRO, design systems, or accessibility through project work and potential training.

• Leadership Development: Potential to grow into a Lead UX Designer or UX Manager role, overseeing a team, mentoring junior designers, and taking on more strategic responsibilities.

• Cross-Functional Exposure: Gaining broader business acumen by working closely with Product, Marketing, and Engineering teams, understanding the full product lifecycle and business drivers.

• Impactful Projects: Contributing to high-visibility projects that directly affect customer experience and company revenue, providing a strong foundation for career advancement.

📝 Enhancement Note: The "Senior" title implies a level of autonomy and strategic input. Candidates should be prepared to discuss how they've driven initiatives, influenced product roadmaps, and mentored others, beyond just executing design tasks. The growth opportunities highlight a path for individuals looking to advance within the UX/Digital Experience field.

🌐 Work Environment

Office Type: This is an on-site role based at CPI Security's headquarters in Charlotte, NC. This suggests a traditional office environment designed for collaboration and focused work, with access to company resources and in-person interaction with colleagues.

Office Location(s): Charlotte, North Carolina, United States. This location offers a vibrant business environment with a growing tech and design community.

Workspace Context:

• Collaborative Environment: The office setting will facilitate in-person collaboration with Product, Marketing, Analytics, and Engineering teams, enabling quick feedback loops and team synergy.

• Tools and Technology: Access to necessary design software (Figma is a must), potentially collaboration tools, and company resources to support design and research activities.

• Team Interaction: Opportunities for regular team meetings, brainstorming sessions, design critiques, and informal discussions, fostering a strong sense of team cohesion and shared purpose.

Work Schedule: The role is full-time, implying a standard 40-hour work week. While on-site, the company culture may offer some flexibility in daily start/end times, but core collaboration hours will likely be expected. The focus on digital experience means work may sometimes align with peak e-commerce traffic or customer support availability.

📝 Enhancement Note: As an on-site role, candidates should consider the benefits of in-person collaboration for design work, which often thrives on spontaneous discussions and immediate feedback. The Charlotte location is a plus for those seeking to be part of a growing regional tech hub.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in the role.

• Portfolio Review & Skills Assessment: A dedicated session where candidates present their portfolio, discussing their design process, problem-solving approaches, and specific project outcomes, with a focus on e-commerce and conversion optimization. This may include a live design exercise or a take-home challenge.

• Cross-Functional Interviews: Meetings with key stakeholders from Product Management, E-commerce, Marketing, and Engineering teams to evaluate collaboration skills, understanding of business objectives, and ability to integrate design into development workflows.

• Hiring Manager Interview: A final discussion with the hiring manager to delve deeper into experience, strategic thinking, leadership potential, and alignment with team values.

Portfolio Review Tips:

• Curate for Relevance: Select 3-5 of your strongest projects that best showcase your experience in e-commerce, conversion rate optimization, responsive web design, and design systems.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, your solutions, and the measurable outcomes or impact. Use visuals effectively to illustrate your points.

• Highlight Data-Informed Decisions: Emphasize how you used data (analytics, user research, A/B tests) to drive your design choices and how your designs led to improved business metrics.

• Showcase Figma Proficiency: Be ready to discuss your advanced Figma skills, including your experience with components, variants, auto layout, prototyping, and design system contributions.

• Address Accessibility: Be prepared to discuss your approach to accessibility and how you incorporate WCAG guidelines into your designs.

Challenge Preparation:

• Design Thinking: Be ready to apply design thinking principles to a hypothetical problem related to CPI Security's products or customer journey.

• Problem Decomposition: Practice breaking down complex problems into smaller, manageable parts and articulating a clear plan of action.

• Quantifiable Impact: Prepare to discuss how you would measure the success of your designs and the impact on business objectives (e.g., conversion rates, user engagement).

• Stakeholder Alignment: Consider how you would present design recommendations and gain buy-in from various stakeholders with potentially differing priorities.

📝 Enhancement Note: The interview process emphasizes a strong portfolio review and practical application of design skills, particularly in the context of e-commerce and conversion. Candidates should prepare detailed case studies that directly address these aspects and demonstrate their ability to collaborate effectively across teams.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, collaboration, and design system management. High proficiency is required.

• Prototyping Tools: Including Figma's built-in capabilities, or potentially others for more complex interactions.

• Wireframing & User Flow Tools: Such as Figma, Sketch, Adobe XD, or dedicated tools for visualizing information architecture and user journeys.

Analytics & Reporting:

• Google Analytics / Adobe Analytics: For understanding user behavior, tracking conversions, and analyzing website performance.

• Heatmap & Session Recording Tools: Such as Hotjar or FullStory, to visualize user interactions and identify usability issues.

• A/B Testing Platforms: Like Optimizely or VWO (Visual Website Optimizer), for designing, implementing, and analyzing conversion rate optimization experiments.

CRM & Automation:

• CRM Systems: Understanding how user data is managed within systems like Salesforce (implied by potential e-commerce platform experience) or other customer relationship management tools.

• Design System Tools: Potentially including Storybook for component documentation and management, and tools for managing design tokens.

📝 Enhancement Note: The explicit mention of Figma, Google Analytics, Adobe Analytics, Hotjar, FullStory, Optimizely, and VWO indicates a core set of tools the candidate must be familiar with. Experience with e-commerce platforms like Shopify, Salesforce Commerce Cloud, or Adobe Commerce/Magento is highly preferred and suggests the need for practical application of these tools in a commercial context.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs, ensuring that all digital experiences are intuitive, accessible, and valuable.

• Data-Driven Approach: Relying on analytics, user research, and performance metrics to inform design decisions and measure the impact of design solutions.

• Collaboration & Partnership: Working effectively with cross-functional teams (Product, Marketing, Engineering) to achieve shared goals and deliver integrated solutions.

• Innovation & Continuous Improvement: A drive to explore new ideas, experiment with design solutions, and continuously optimize digital experiences for better performance and user satisfaction.

• Quality & Craftsmanship: A dedication to high-quality design execution, paying attention to detail in typography, layout, interaction, and accessibility.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with stakeholders from various departments to ensure design solutions align with broader business objectives and technical feasibility.

• Constructive Feedback: Participating in design critiques and providing/receiving constructive feedback to improve design quality and foster a learning environment.

• Transparent Communication: Maintaining open and clear communication channels regarding design processes, decisions, and project status.

• Agile Mindset: Adapting to evolving project requirements and collaborating within agile development cycles to deliver value incrementally.

📝 Enhancement Note: The company's emphasis on security and customer protection likely translates into a culture that values reliability, trust, and attention to detail in all aspects, including digital interactions. The UX team's values will reflect this, prioritizing user well-being and a robust, dependable digital experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively advocating for user experience while ensuring designs meet critical business objectives, such as conversion rates and revenue targets.

• Evolving E-commerce Landscape: Staying current with rapidly changing e-commerce trends, technologies, and user expectations to maintain a competitive digital presence.

• Technical Constraints: Collaborating with engineering to navigate technical limitations and find creative design solutions that are both feasible and impactful.

• Cross-Team Alignment: Ensuring consistent design vision and execution across multiple teams and projects with varying priorities.

• Data Interpretation: Translating complex analytics and user feedback into actionable design insights.

Learning & Development Opportunities:

• Specialized Training: Access to workshops, courses, or conferences focused on advanced UX/UI techniques, e-commerce best practices, CRO, and design systems.

• Mentorship: Opportunities to learn from senior team members or product leaders within the organization.

• Design System Contribution: Playing a key role in evolving and maintaining the company's design system, offering a deep dive into component-based design and scalability.

• Broadened Business Acumen: Gaining a deeper understanding of business operations, marketing strategies, and product development lifecycles through close collaboration.

📝 Enhancement Note: The challenges highlight the strategic nature of the Senior UX Designer role, requiring not just design execution but also strong problem-solving, negotiation, and strategic thinking skills. These challenges also present clear opportunities for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you significantly improved an e-commerce conversion funnel through UX design. What was your process, what data did you use, and what were the results?" (Focus on demonstrating a data-driven approach to CRO.)

• "How do you balance user needs with competing business requirements or technical constraints? Provide an example." (Assess negotiation and problem-solving skills.)

Company & Culture Questions:

• "What aspects of CPI Security's mission or products resonate with you, and how do you see UX contributing to customer trust and safety?" (Gauge alignment with company values and industry context.)

• "How would you contribute to and evolve CPI Security's design system?" (Assess understanding of design systems and their importance.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the business problem, your specific role and responsibilities, your design process, key decisions made with rationale, challenges overcome, and the quantifiable impact/results.

• Focus on Impact: Quantify your achievements whenever possible (e.g., "increased conversion rate by X%", "reduced task completion time by Y%", "improved customer satisfaction scores by Z%").

• Showcase Figma Mastery: Be prepared to quickly navigate your Figma files, demonstrating proficiency with components, auto layout, prototyping, and design system elements.

• Emphasize Collaboration: Highlight how you worked with stakeholders, incorporated feedback, and communicated your design decisions effectively.

📝 Enhancement Note: Interview questions will likely probe deeply into e-commerce optimization, design system contributions, and collaborative problem-solving. Candidates should prepare specific examples that showcase their ability to drive business results through UX design and articulate their thought process clearly.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the CPI Security careers page.

• Portfolio Customization: Tailor your resume and cover letter to highlight your most relevant experience in e-commerce UX, conversion rate optimization, responsive web design, and design systems. Ensure your portfolio is easily accessible and showcases projects that directly align with the job description's requirements.

• Resume Optimization: Clearly articulate your 4+ years of experience and specific achievements using keywords from the job description (e.g., Figma, WCAG, A/B Testing, User Flows, Conversion Rate Optimization, Design Systems). Quantify your impact wherever possible.

• Interview Preparation: Practice presenting your portfolio projects using the STAR method (Situation, Task, Action, Result) and be ready to discuss your design process, problem-solving skills, and how you leverage data. Prepare specific examples for strategy and collaboration questions.

• Company Research: Thoroughly research CPI Security's products, services, mission, and recent company news. Understand their customer base and the competitive landscape in the security and smart home industry. This will enable you to ask insightful questions and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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