Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Conga

Location: Sofia, Bulgaria

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: August 18, 2026

Experience Level: Senior (7+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end UX design for complex enterprise SaaS product areas, from problem definition to final delivery and iteration.

• Design innovative and intelligent user experiences, with a specific focus on AI-powered workflows and conversational interfaces.

• Drive product strategy and influence technical decisions through close collaboration with Product Management and Engineering teams.

• Champion user-centric design principles and contribute significantly to the growth and evolution of the Phoenix Design System.

• Utilize data analytics and customer insights to inform design decisions and measure the impact of design solutions.

📝 Enhancement Note: This role is positioned as a senior individual contributor within the UX Design team, focusing on complex enterprise product domains. The emphasis on AI-powered features, systems thinking, and design system contribution indicates a strategic and impactful role requiring a strong blend of craft and collaboration. The hybrid work arrangement suggests a need for strong remote collaboration skills alongside in-office presence.

📈 Primary Responsibilities

• Spearhead the UX design process for intricate, cross-functional product areas, covering the entire lifecycle from initial problem framing and user research to interaction design, delivery, and ongoing iteration.

• Develop intelligent and automated user experiences, including the design of AI-powered workflows, agentic systems, and conversational interfaces to enhance user productivity and decision-making.

• Collaborate closely with Product Managers and Engineering teams to define solution direction, influence technical strategy, and ensure user experience considerations are paramount in development.

• Independently plan and execute comprehensive user research, including user interviews, usability testing, and concept validation, to gather critical insights and validate design hypotheses.

• Evolve and refine interaction patterns within Conga's product suite, actively contributing to the expansion and governance of the Phoenix Design System to ensure consistency and scalability.

• Leverage product analytics, customer feedback, and usage data to inform design decisions, identify areas for improvement, and quantify the impact of design initiatives.

• Effectively communicate design strategies, research findings, and rationale to cross-functional teams, including Product, Engineering, and Leadership, fostering alignment and understanding.

• Mentor and provide guidance to other designers within the team, fostering a culture of continuous learning, craft excellence, and collaborative problem-solving.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for ownership, strategic thinking, and cross-functional leadership. The emphasis on AI, complex enterprise products, and design systems suggests a need for deep expertise in these areas, going beyond standard UX tasks.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrated experience in UX/Product Design are paramount. A degree in Human-Computer Interaction, Design, Psychology, or a related field is often beneficial but not explicitly required.

Experience: Minimum of 7 years of professional product design experience, with a significant focus on enterprise software and SaaS products.

Required Skills:

• Proven track record in leading UX design for complex product areas from concept to delivery, demonstrated through a strong portfolio.

• Expertise in designing and iterating on AI-powered features, such as agentic workflows, AI assistants, or automated decision surfaces.

• Advanced proficiency in Figma, including component architecture, auto layout, advanced prototyping, and contributions to design systems.

• Hands-on experience with AI-assisted design tools (e.g., Cursor, v0, Bolt) and familiarity with coding concepts relevant to design implementation (e.g., vibe coding).

• Solid foundation in core UX methodologies, including user stories, journey mapping, wireframing, and information architecture, with the ability to select and apply appropriate methods.

• Demonstrated ability to independently plan and conduct user research, including user interviews, usability testing, and concept validation.

• Strong communication, presentation, and facilitation skills, capable of running design critiques, aligning stakeholders, and articulating design briefs and strategies clearly. Preferred Skills:

• Familiarity with AI/ML concepts and prompt design, particularly as they apply to user-facing product experiences.

• Experience contributing to or managing a formal design system, with a deep understanding of its principles and application.

• Prior experience designing for enterprise SaaS software environments.

• Understanding of how API design and product architecture decisions impact user experience in multi-tenant SaaS platforms.

📝 Enhancement Note: The qualifications emphasize practical experience and specific tool proficiency, particularly in Figma and AI-assisted design tools. The requirement for enterprise/SaaS experience and the distinction between core UX and graphic design are critical for applicants to understand. The "nice-to-haves" offer clear pathways for candidates to differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing end-to-end UX design projects, with a clear emphasis on enterprise or SaaS product work.

• Detailed case studies that illustrate your problem-framing process, research methodologies, design decisions, and the rationale behind them.

• Evidence of designing and delivering complex, cross-functional product features, ideally within an enterprise context.

• Examples demonstrating your experience with AI-powered features, agentic workflows, or conversational interfaces.

• Demonstrations of your contribution to or utilization of design systems, highlighting component architecture and scalability. Process Documentation:

• Your portfolio should clearly articulate your UX process, from initial problem definition, user research, and ideation to prototyping, testing, and iterative refinement.

• Showcase how you leverage user insights and data analytics to inform and validate design decisions.

• Include examples of how you collaborate with product and engineering teams throughout the design and development lifecycle.

• Demonstrate your ability to communicate design strategy effectively to various stakeholders, including leadership.

📝 Enhancement Note: The job description explicitly states that the portfolio review will focus on problem framing, process, and articulation of design decisions, not just visual aesthetics. This implies a need for detailed case studies that walk through the "why" and "how" of design choices, not just the final output.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer in Sofia, Bulgaria, with 7+ years of experience in enterprise SaaS and AI-focused design, the estimated salary range would typically fall between €45,000 - €75,000 gross per year. This range can vary based on the specific company's compensation philosophy, the candidate's precise experience, and negotiation. The hybrid nature of the role might influence localized compensation benchmarks.

Benefits:

• Competitive salary and potential for performance-based bonuses.

• Comprehensive health insurance package, including dental and vision coverage.

• Opportunities for professional development, including training, conferences, and access to learning resources.

• Contribution to a pension scheme.

• Paid time off, including vacation days, public holidays, and sick leave.

• Hybrid work model offering flexibility between office and remote work.

• Access to modern office facilities and collaborative workspaces in Sofia.

• Opportunities to work with cutting-edge technologies, including AI and advanced design tools.

• Potential for career advancement within Conga's global organization.

Working Hours: Standard full-time working hours, typically around 40 hours per week, with flexibility offered through the hybrid work arrangement. Specific team coordination may require adherence to certain core working hours for collaboration.

📝 Enhancement Note: Salary information was not provided in the input data. The provided range is an estimate based on industry benchmarks for senior UX Designers in Sofia, Bulgaria, considering the company's industry (SaaS) and the role's focus on enterprise products and AI. Benefits are typical for a tech company of Conga's size and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Conga operates in the Software industry, specifically focusing on Commercial Operations solutions. Their platform integrates capabilities for Configure, Price, Quote (CPQ), Contract Lifecycle Management (CLM), and Document Automation, often serving complex enterprise needs. This industry context means the UX design work is critical for streamlining complex business processes and driving revenue.

Company Size: Conga is a significant player in the enterprise software market, likely falling into the "Large Enterprise" category (1,000+ employees). This size implies a structured organization with established processes, a global presence, and a wide array of product offerings, offering ample opportunities for impact and career growth.

Founded: Conga was founded in 2006. This provides a history of growth and evolution, suggesting a company that has matured its products and processes over time while maintaining an innovative edge, especially with its recent focus on AI and platform integration.

Team Structure:

• The UX Design team is likely structured to support various product lines or functional areas within Conga's platform. As a Senior UX Designer, you would report to a Manager of User Interface Design, indicating a clear reporting hierarchy.

• The team likely comprises a mix of UX Designers, UI Designers, UX Researchers, and potentially Design System specialists.

• Collaboration is expected to be cross-functional, involving close partnerships with Product Managers, Engineering leads, and potentially Marketing and Sales enablement teams. Methodology:

• Conga's approach to product development likely emphasizes a blend of agile methodologies with a strong focus on user-centric design and data-driven decision-making.

• The "Conga Way" framework suggests a value-driven culture that influences how teams operate, collaborate, and make decisions.

• Expect a focus on iterative design, continuous feedback loops, and a commitment to delivering robust, scalable enterprise solutions.

Company Website: https://www.conga.com/

📝 Enhancement Note: The company description highlights Conga's focus on "commercial operations" and its platform approach, which is crucial context for a UX Designer. The mention of the "Conga Way" suggests a defined company culture and set of values that applicants should research. The founding date indicates a mature company with established products.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as "Senior," signifying a high level of individual contribution and expertise. Senior UX Designers are expected to operate with a significant degree of autonomy, lead complex projects, and influence product strategy. They are often seen as subject matter experts within their domain and are expected to mentor more junior team members. This level typically requires 7+ years of relevant experience.

Reporting Structure: The Senior UX Designer reports to the Manager, User Interface Design. This indicates a clear leadership structure within the design department, providing opportunities for guidance, mentorship, and career development discussions with management.

Operations Impact: As a Senior UX Designer at Conga, your work directly impacts the "customer's journey to becoming a more connected and intelligent business." Your design decisions will influence how thousands of enterprise users navigate complex workflows (contracts, pricing, revenue operations), directly affecting deal velocity, user trust, and overall business efficiency for Conga's clients. You will set design patterns that cascade through the Phoenix Design System and influence engineering practices, amplifying your impact beyond your immediate product area.

Growth Opportunities:

• Design Leadership: Potential to grow into Lead UX Designer roles, taking on larger product areas, managing multiple projects simultaneously, or leading specific initiatives within the design team.

• Specialization: Deepen expertise in areas like AI/ML design, conversational interfaces, design systems, or user research methodologies.

• Management Track: With demonstrated leadership and mentorship capabilities, there could be a pathway towards management roles within the UX Design team.

• Cross-functional Mobility: Opportunities to collaborate extensively with Product Management and Engineering could lead to broader product strategy roles or specialized technical roles.

• Skill Expansion: Continuous learning in AI-assisted design tools and prompt engineering will be crucial for staying ahead and advancing within the company.

📝 Enhancement Note: The role's senior designation and the emphasis on impact within enterprise workflows suggest significant opportunities for professional growth. The connection to the Phoenix Design System and AI technologies provides clear avenues for specialization and skill development.

🌐 Work Environment

Office Type: The role is designated as "hybrid," indicating a blend of in-office and remote work. Conga likely maintains professional office spaces in Sofia designed to foster collaboration, innovation, and team cohesion. These spaces would typically include open work areas, meeting rooms, and possibly dedicated quiet zones.

Office Location(s): Sofia, Bulgaria. Specific details about the office location within Sofia would be provided during the application process, but it's expected to be in a commercially accessible area.

Workspace Context:

• Collaborative Environment: The hybrid model encourages team interaction, brainstorming sessions, and cross-functional alignment meetings when in the office. Dedicated collaboration spaces are likely available.

• Operations Tools & Technology: Designers will have access to industry-standard design tools like Figma, prototyping software, and potentially collaboration platforms like Slack or Microsoft Teams. Access to AI-assisted design tools is explicitly mentioned.

• Team Interaction: Opportunities for regular interaction with fellow UX designers, Product Managers, and Engineers, both in person and virtually, fostering a dynamic and connected work environment.

Work Schedule: A standard 40-hour work week is typical, with flexibility inherent in the hybrid arrangement. Core collaboration hours may be established to ensure team synchronicity for meetings and design critiques, especially when coordinating across different time zones or with remote team members.

📝 Enhancement Note: The hybrid nature is a key aspect of the work environment, requiring strong self-management and communication skills for remote work, alongside an ability to engage effectively in person.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on alignment with the core requirements and experience level.

2. Portfolio Presentation & Interview: Candidates will typically present their portfolio to the hiring team (likely including the Manager, UX Design, and potentially other senior designers or product managers). This session will focus on:

• Problem Framing: How you approach understanding and defining user problems and business needs.
• Design Process: Detailing your methodology, research techniques, and decision-making rationale for 1-2 key projects.
• Craft & Systems Thinking: Demonstrating your understanding of interaction design, UX principles, and how your work scales within a system.
• Collaboration & Communication: Assessing your ability to work with cross-functional teams and articulate your ideas.

1. Skills-Based Exercise (Potential): You might be given a design challenge or asked to critique an existing design to assess your problem-solving skills and design thinking in real-time.

2. Final Interviews: Discussions with senior leadership or cross-functional stakeholders to assess cultural fit, strategic thinking, and alignment with Conga's values.

Portfolio Review Tips:

• Focus on Process: For each case study, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your specific contributions, and the outcomes.

• Highlight Impact: Quantify results where possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction). If direct metrics aren't available, articulate the intended business impact.

• Showcase Enterprise/SaaS Experience: Prioritize projects that demonstrate experience with complex user flows, B2B applications, and scalability challenges common in enterprise software.

• Demonstrate AI/Systems Thinking: Include examples that highlight your understanding of AI-powered features or how your design decisions impact a larger system (like the Phoenix Design System).

• Be Prepared for Critiques: Be open to discussing your design choices and defending them with user-centered reasoning.

Challenge Preparation:

• If a design challenge is given, focus on understanding the prompt thoroughly. Ask clarifying questions.

• Prioritize problem framing and outlining your approach before diving into detailed design.

• Think about how your solution would integrate into an existing system and consider scalability.

• Be ready to present your solution concisely, highlighting key design decisions and their rationale.

📝 Enhancement Note: The explicit mention of portfolio focus on "problem framing, process, and articulation of design decisions" is a critical instruction for candidates. This means going beyond polished visuals to demonstrate strategic thinking and methodological rigor.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for UI design, prototyping, component architecture, auto layout, and design system contributions.

• Prototyping Tools: Likely integrated within Figma or separate tools for creating interactive prototypes.

• AI-Assisted Design Tools: Familiarity with tools like Cursor, v0, or Bolt is required, indicating an interest in leveraging AI for design efficiency and innovation.

• Design System Tools: Tools and processes for contributing to and utilizing the Phoenix Design System.

Analytics & Reporting:

• Product Analytics Platforms: Tools like Google Analytics, Mixpanel, Amplitude, or Pendo for tracking user behavior, feature adoption, and identifying areas for improvement.

• Data Visualization Tools: Potentially used for presenting insights to stakeholders, though specific tools are not mentioned.

CRM & Automation:

• While not directly used by UX designers for their core tasks, understanding how Conga's platform integrates with CRMs (like Salesforce) and automates workflows is beneficial context for enterprise SaaS design.

📝 Enhancement Note: Proficiency in Figma is a hard requirement, along with hands-on familiarity with AI-assisted design tools. This signals Conga's commitment to leveraging modern design practices and technologies.

👥 Team Culture & Values

Operations Values:

• Passion: Demonstrated through the quality of work, thoughtful opinions, and high personal standards.

• Craft: A deep care for details, scale, and a clear perspective on what constitutes excellent design, balancing aesthetics with functionality.

• Influence Without Authority: The ability to shape thinking, build alignment, and drive progress within cross-functional teams, particularly at the senior level.

• User-Centricity: A fundamental commitment to understanding and designing for user needs, ensuring products are intuitive and valuable.

• Collaboration: Working effectively with Product, Engineering, and other stakeholders to achieve shared goals.

• Innovation: Embracing new technologies like AI and exploring novel solutions to complex problems.

Collaboration Style:

• Cross-functional Integration: Expect close working relationships with Product Managers and Engineers, participating in joint planning, problem-solving, and feedback sessions.

• Design Critiques: An environment where constructive feedback is given and received to elevate design quality.

• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design patterns across the UX team and broader organization.

• Systems Thinking: A collaborative approach that considers the impact of design decisions on the entire product ecosystem and user journey.

📝 Enhancement Note: The "Conga Way" framework likely underpins these values. Applicants should research this framework to understand how these values translate into daily work and decision-making within Conga.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Workflows: Designing for intricate business processes (CPQ, CLM, Revenue Operations) requires deep understanding and a systems-thinking approach to avoid oversimplification.

• Integrating AI Seamlessly: Designing effective and trustworthy AI-powered features requires careful consideration of user expectations, data privacy, and ethical implications.

• Scaling the Design System: Contributing to and maintaining a robust design system (Phoenix) that supports a broad enterprise product suite while evolving with new features and technologies.

• Influencing Technical Decisions: Balancing user needs with technical constraints and influencing engineering to adopt best practices for user experience.

• Hybrid Work Dynamics: Effectively collaborating and maintaining team cohesion in a hybrid work environment, ensuring seamless communication and project continuity.

Learning & Development Opportunities:

• AI/ML Design Specialization: Deepen expertise in designing user experiences for AI-driven products, including prompt engineering and human-AI interaction.

• Design System Leadership: Take a more prominent role in evolving and governing the Phoenix Design System.

• Advanced UX Research: Expand skills in qualitative and quantitative research methods tailored for enterprise SaaS.

• Cross-Disciplinary Learning: Gain deeper insights into product management, engineering processes, and business strategy within the commercial operations domain.

• Mentorship and Coaching: Develop leadership skills through mentoring junior designers and contributing to team skill development.

📝 Enhancement Note: The challenges are inherent to designing for a complex enterprise SaaS product. The growth opportunities align with the current industry trends in AI and design systems, offering clear paths for professional advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise problem you've solved with design. What was your process, what were the key decisions, and what was the outcome?" (Focus on problem framing, methodology, impact)

• "How do you approach designing for AI-powered features? What are the key considerations for user trust and adoption?" (Assesses AI design thinking and ethical considerations)

• "How do you balance user needs with business requirements and technical constraints in an enterprise SaaS environment?" (Tests strategic thinking and stakeholder management)

• "Walk us through a project where you contributed to a design system. What was your approach to component architecture and ensuring scalability?" (Evaluates design system expertise) Company & Culture Questions:

• "What do you know about Conga's products and the problems we solve for our customers?" (Demonstrates research and interest)

• "How do you see yourself contributing to the Conga culture and the 'Conga Way'?" (Assesses cultural fit)

• "How do you approach influencing product and engineering teams when they have different priorities?" (Tests collaboration and influence skills)

• "Describe your experience with user research. How do you decide which research methods to use for a given problem?" (Probes UX methodology depth) Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the company and the problem, then dive into your specific role, process, challenges, solutions, and outcomes.

• Focus on "Why": Clearly articulate the rationale behind your design decisions, linking them back to user needs and business goals.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, research artifacts) to illustrate your process and solutions.

• Quantify Impact: Whenever possible, present metrics or evidence of the impact your design had.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and alternative solutions considered.

• Highlight AI/System Contributions: Ensure any relevant AI or design system work is prominently featured and explained thoroughly.

📝 Enhancement Note: Preparation should center around demonstrating the strategic aspects of UX design, not just the visual output. Emphasizing problem-solving, process, and cross-functional collaboration will be key.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through Conga's career portal via the provided link.

• Portfolio Customization: Tailor your portfolio to highlight your most relevant enterprise SaaS and AI-focused UX design projects. Ensure case studies clearly articulate your problem-framing process, research methodologies, and design decisions with a focus on impact and scalability.

• Resume Optimization: Ensure your resume clearly details your 7+ years of experience, emphasizing your work on complex product areas, AI-powered features, and design system contributions. Use keywords like "enterprise SaaS," "UX design," "product design," "user research," "Figma," and "AI-assisted design."

• Interview Preparation: Practice articulating your design process and key project details. Prepare to discuss your experience with AI, design systems, and cross-functional collaboration. Rehearse your portfolio presentation, focusing on problem framing, process, and outcomes.

• Company Research: Thoroughly research Conga's products, mission, and the "Conga Way" culture. Understand their market position and the challenges their customers face in commercial operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.