📍 Job Overview
Job Title: Senior User Researcher, Consumer (m/f/d)
Company: Riverty (Part of Bertelsmann)
Location: Amsterdam, Netherlands / Heerenveen, Netherlands / Berlin, Germany
Job Type: Full-time
Category: User Experience Research / Product Development Operations
Date Posted: September 29, 2026
Experience Level: 5-10 Years
Remote Status: Hybrid (2 days in office per week expected)
🚀 Role Summary
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This role is central to embedding human-centricity and customer empathy into Riverty's financial services by leveraging user research to drive product development and strategy.
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You will be responsible for planning, conducting, and synthesizing both qualitative and quantitative research to uncover meaningful customer insights, identify unmet needs, and advocate for user perspectives.
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The Senior User Researcher will collaborate cross-functionally with Product, Design, Engineering, Data, Marketing, and Brand teams to enable evidence-based decision-making across the entire product lifecycle.
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This position plays a pivotal role in connecting user research, data analytics, business objectives, and design strategy to influence both immediate product improvements and long-term customer experience vision.
📝 Enhancement Note: The input job description is for a User Researcher, which falls under the broader umbrella of Product Development Operations and User Experience (UX) functions. While not strictly Revenue or Sales Operations, the emphasis on data-driven decision-making, cross-functional collaboration, and influencing product strategy aligns with operational excellence principles. The role's focus on understanding customer needs and pain points directly impacts customer acquisition, retention, and lifetime value, indirectly supporting revenue objectives.
📈 Primary Responsibilities
- Strategic Research Planning: Design and execute comprehensive research plans that address key product and business questions, utilizing a range of qualitative and quantitative methodologies (e.g., interviews, usability testing, surveys, diary
Application Requirements
Candidates must have extensive experience in qualitative and quantitative research and a strong ability to connect customer insights with business goals. Proficiency in research methodologies, data analysis, and stakeholder management within an agile product development environment is required.