Senior Researcher (UX)

📍 Job Overview

Job Title: Senior Researcher (UX)

Company: Payoneer

Location: Gurugram, Haryana, India

Job Type: Full-Time

Category: UX Research / Product Insights

Date Posted: 2026-06-22

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead strategic, multi-workstream UX research initiatives to deepen customer understanding across Payoneer's diverse ecosystem, from SMBs to enterprises.

• Translate complex customer needs and ambiguous problems into actionable, evidence-based insights that directly inform product strategy, go-to-market plans, and key company priorities.

• Drive methodological excellence by designing and executing a range of research methodologies, including usability testing, generative discovery, segmentation, conjoint analysis, and surveys, ensuring rigor and ethical standards.

• Foster cross-functional collaboration and influence decision-making across Product, Design, Marketing, Data, and R&D teams by communicating findings effectively through compelling storytelling.

• Mentor junior researchers, contributing to the growth and analytical capabilities of the UX research team, and building an inclusive, accountable environment.

📝 Enhancement Note: This role is clearly positioned as a senior individual contributor with significant strategic influence. The emphasis on "multi-workstream research," "product strategy," "go-to-market plans," and "company priorities" indicates a need for a researcher who can operate autonomously and drive significant business outcomes. The mention of "fintech or monetisation domains" and "B2B context" suggests a focus on understanding complex financial workflows and business customer needs, aligning with Payoneer's core business.

📈 Primary Responsibilities

• Define and drive the research agenda for specific product lines or regions, ensuring alignment with Payoneer's overarching business goals and customer metrics.

• Design and execute mixed-methods research studies to uncover deep customer insights, focusing on areas like onboarding, FX, and compliance.

• Synthesize multi-country and multi-segment data into clear, compelling insights that guide strategic direction for product development, marketing campaigns, and policy decisions.

• Partner closely with Product Managers, Designers, Marketers, Data Analysts, and R&D teams to embed research findings into their decision-making processes.

• Deliver 2-3 strategic research studies annually that directly influence product, regional, or go-to-market strategies, demonstrating measurable improvements in customer satisfaction, retention, or activation.

• Advocate for customer needs across various teams, ensuring a consistent customer-first approach aligned with Payoneer's research and design principles.

• Mentor and coach junior researchers, reviewing their research plans, and enhancing the team's overall analytical and storytelling capabilities.

• Contribute to the hiring and evaluation of research talent, fostering an inclusive and collaborative team environment focused on continuous improvement and accountability.

📝 Enhancement Note: The responsibilities highlight a blend of strategic research leadership and hands-on execution. The emphasis on delivering specific strategic studies with measurable business impact (e.g., "new market entries, product launches, or pricing strategy") points to a role that requires not just insight generation but also a strong understanding of business drivers and the ability to influence commercial decisions.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Marketing Research, Computer Science, or a related field is typically expected for a Senior Researcher role.

Experience: 6+ years of experience in UX research, with a strong preference for experience within the fintech or B2B monetization domains. Proven track record of conducting analytical product research.

Required Skills:

• Expertise in designing and executing a variety of research methodologies, including usability testing, generative discovery, segmentation studies, conjoint analysis, and survey design.

• Strong understanding of how user research informs product strategy, go-to-market planning, and R&D initiatives, particularly in a fintech or B2B context.

• Proven ability to identify and articulate customer needs, even in ambiguous situations, and translate them into actionable insights.

• Excellent analytical and problem-solving skills, with a demonstrated ability to prioritize effectively.

• Exceptional communication and storytelling skills, with the ability to present complex insights simply and persuasively to senior stakeholders.

• High business acumen and a proven ability to influence business priorities and key performance indicators (KPIs).

• Demonstrated skill in managing conflict and building trusted, collaborative relationships across diverse functional teams (Product, Design, Marketing, R&D, Data).

• Familiarity with customer journeys and Product-Led Growth (PLG) techniques, with the ability to contribute to conversion and engagement strategies.

• Experience in synthesizing multi-country and multi-segment data to inform strategic decisions. Preferred Skills:

• Experience working specifically within the fintech industry.

• Familiarity with Payoneer's specific product offerings and customer base.

• Experience with advanced statistical analysis or data modeling related to research data.

• Knowledge of international market research nuances and cross-cultural user behavior.

📝 Enhancement Note: The requirements emphasize both deep research expertise and strong business acumen. The "6+ years" suggests a need for someone who can mentor others and lead complex projects independently. The explicit mention of "fintech or monetisation domains" and "B2B context" is crucial for candidates to highlight relevant experience. The ability to influence "priorities and key performance indicators" and manage "conflict" points to the senior level and strategic impact expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 significant research projects that demonstrate end-to-end ownership from problem definition to insight delivery and impact.

• For each project, clearly articulate the business problem or research question, the methodologies employed (e.g., mixed methods, usability, generative), the target audience, key findings, and most importantly – the tangible business impact or influence on product/strategy decisions.

• Include examples of how research insights led to specific product enhancements, new feature development, market entry strategies, or pricing adjustments. Quantitative evidence of impact (e.g., improved conversion rates, increased customer satisfaction scores, reduced churn) is highly valued.

• Demonstrate the ability to synthesize complex data from multiple sources (qualitative and quantitative) into clear, concise, and actionable recommendations.

• Highlight experience in presenting research findings to senior leadership and cross-functional teams, showcasing storytelling and communication skills. Process Documentation:

• Provide examples of how you have documented research processes, from study planning and participant recruitment to data analysis and insight reporting.

• Showcase how you have contributed to or established research best practices and standards within a team or organization.

• Illustrate your approach to integrating research findings into product development lifecycles and decision-making workflows.

• Demonstrate how you measure and communicate the impact of your research work on business outcomes and KPIs.

📝 Enhancement Note: For a Senior Researcher role, a portfolio is critical. The emphasis should be on demonstrating strategic influence and measurable business impact, not just technical research skills. Candidates should be prepared to discuss how their research directly contributed to business objectives like market entry, pricing strategy, or customer retention, supported by data. The ability to articulate process and methodology clearly, especially in a B2B fintech context, is key.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher in Gurugram, India, with 6-10 years of experience, particularly in a fintech/B2B domain, the estimated salary range would typically fall between ₹18,00,000 to ₹30,00,000 per annum. This range can vary based on the candidate's specific experience, negotiation skills, and the company's compensation philosophy.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision) for employees and dependents.

• Generous paid time off (PTO), including vacation days, sick leave, and public holidays.

• Retirement savings plan (e.g., Provident Fund contributions).

• Professional development opportunities, including training, conferences, and access to learning resources.

• Potential for performance-based bonuses or stock options.

• Employee assistance programs (EAP) for mental and emotional well-being.

• Commuting benefits or assistance, given the on-site nature of the role.

• Opportunities for international collaboration and exposure within Payoneer's global network.

Working Hours: The standard working hours are likely to be 40 hours per week, typically from Monday to Friday. While the role is on-site, there may be flexibility offered for specific needs, but core working hours will be expected for team collaboration and meetings.

📝 Enhancement Note: Salary estimates for Gurugram are based on industry benchmarks for senior-level tech and research roles, considering the cost of living and market demand in India. Benefits are standard for reputable tech companies with a global presence and are tailored to attract and retain senior talent in specialized fields like UX research. The on-site requirement means commuting benefits are a relevant consideration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech / Financial Services. Payoneer operates in a dynamic and highly regulated global financial technology sector, focusing on facilitating cross-border commerce and payments for businesses. This industry demands innovation, security, compliance, and a deep understanding of diverse business needs.

Company Size: Payoneer has over 2,500 employees globally, indicating a large, established organization with significant resources, established processes, and a broad reach. This size allows for specialization within teams and ample opportunities for career development.

Founded: Founded in 2005, Payoneer has over two decades of experience in the fintech space. This longevity suggests stability, a proven business model, and a deep understanding of market evolution, providing a solid foundation for innovation and growth.

Team Structure:

• The UX Research team likely operates within or in close partnership with the Product and Design departments. It may consist of researchers specializing in different areas (e.g., generative, evaluative, quantitative).

• Reporting structure will likely be to a Head of UX Research, Director of Product, or a similar senior leader, with the Senior Researcher expected to mentor junior members.

• Cross-functional collaboration is a core expectation, with researchers working closely with Product Managers, Designers, Data Scientists, Marketing teams, and Engineering to ensure insights are integrated into product development and business strategy. Methodology:

• Data is central to Payoneer's operations, with a strong emphasis on using both qualitative and quantitative data to drive decisions.

• Workflow planning and optimization are key, especially given the complexity of global financial services. Research will aim to streamline customer journeys and internal processes.

• Automation and efficiency practices are likely to be a focus, particularly in how research is conducted and how insights are disseminated, to maximize impact and speed.

Company Website: https://www.payoneer.com/

📝 Enhancement Note: The company context highlights Payoneer as a stable, global fintech leader with a significant operational scale. The "2,500 colleagues" suggests a structured environment where specialized roles like Senior UX Researcher are well-defined and integrated. The emphasis on cross-functional collaboration is critical for operations-minded candidates to understand.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role. A Senior UX Researcher at Payoneer is expected to lead significant research initiatives independently, mentor junior team members, and have a demonstrable impact on product strategy and business outcomes. This level signifies a move beyond executing research tasks to defining research direction and influencing strategic priorities.

Reporting Structure: The Senior Researcher will likely report to a Director or Head of UX Research, or potentially a senior Product leader. They will collaborate extensively with Product Managers, Designers, Data Analysts, and other stakeholders across various departments. The role also involves mentoring junior researchers, indicating a potential for informal leadership and guidance within the team.

Operations Impact: The impact of this role is centered on shaping Payoneer's product strategy and go-to-market approach by deeply understanding customer needs. By delivering actionable insights, the researcher directly influences product roadmaps, feature prioritization, customer acquisition and retention strategies, and potentially pricing and market entry decisions. Their work is crucial for ensuring Payoneer remains customer-centric and competitive in the global fintech landscape.

Growth Opportunities:

• Leadership Development: Opportunity to lead major research workstreams, mentor junior researchers, and potentially step into management roles over time. This could involve managing a small team or overseeing a specific product domain's research efforts.

• Specialization: Deepen expertise in specific areas such as fintech user behavior, B2B customer journeys, product-led growth strategies, or quantitative research methods.

• Cross-Functional Mobility: Gain exposure to various business functions (Product, Marketing, R&D, Data) which can open doors to roles in Product Management, Strategy, or specialized analytics roles within Payoneer.

• Global Exposure: Work on research projects with a global scope, understanding diverse market needs and contributing to Payoneer's international growth.

📝 Enhancement Note: The "Senior" title is key, implying a strategic role. Growth opportunities should focus on leadership, specialization within fintech UX, and the potential impact on business strategy, aligning with the expectations of a senior operations-adjacent role.

🌐 Work Environment

Office Type: The role is described as "On-site," indicating a traditional office-based work environment in Gurugram, India. This setting typically fosters in-person collaboration, spontaneous discussions, and a structured workday.

Office Location(s): Gurugram, Haryana, India. This is a major business hub in India, offering access to talent and infrastructure. Specific office details would be provided during the application process.

Workspace Context:

• The workspace will likely be designed to facilitate collaboration, with meeting rooms, common areas, and dedicated desk spaces.

• Access to necessary tools and technology for research, analysis, and communication will be provided.

• The environment will encourage interaction with a diverse range of colleagues from Product, Design, Engineering, and other departments, supporting the cross-functional nature of the role.

• Being on-site allows for direct observation of user behavior (if applicable to testing scenarios) and more immediate team interactions.

Work Schedule: A standard 40-hour work week is expected, likely Monday to Friday. While on-site, there might be some flexibility in daily start/end times, but adherence to core business hours for team collaboration and meetings will be essential.

📝 Enhancement Note: The "On-site" requirement is a significant factor for candidates. The description should emphasize the benefits of an on-site environment for collaboration and team cohesion, while acknowledging the structured work schedule typical in a corporate fintech setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will conduct an initial call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: Candidates will be asked to present a selection of their work from their portfolio, focusing on 2-3 key projects. This stage heavily evaluates strategic thinking, methodology, impact articulation, and communication skills. Be prepared to discuss the business context, your role, the impact of your research, and lessons learned.

• Hiring Manager/Team Interviews: Interviews with the hiring manager and potential team members (UX Researchers, Product Managers, Designers) to delve deeper into research expertise, problem-solving abilities, collaboration style, and leadership potential. Expect behavioral questions and scenario-based questions.

• Cross-Functional Stakeholder Interview: An interview with senior stakeholders from Product, Marketing, or R&D to assess business acumen, influence, and ability to drive cross-functional alignment.

• Final Round: Potentially a final interview with a senior leader or executive to confirm strategic fit and overall suitability.

Portfolio Review Tips:

• Select strategically: Choose projects that best showcase your senior-level capabilities, strategic impact, and experience in B2B/fintech contexts. Prioritize projects with quantifiable business outcomes.

• Structure your narrative: For each project, clearly outline the problem, your approach (methodologies), your specific contribution, key insights, and the resulting impact on business metrics or product strategy. Use a STAR method (Situation, Task, Action, Result) for behavioral questions.

• Quantify impact: Whenever possible, use data to demonstrate the success of your research (e.g., "Increased user activation by 15%," "Informed a pricing strategy that projected a 10% revenue uplift").

• Highlight collaboration: Explain how you worked with cross-functional teams and influenced decision-making.

• Be ready for deep dives: Anticipate questions about your methodology choices, challenges faced, and alternative approaches.

Challenge Preparation:

• Be prepared for a research design challenge or a case study analysis. This might involve outlining how you would approach a specific research problem Payoneer faces, or analyzing a given dataset/scenario.

• Focus on demonstrating your strategic thinking, problem definition, methodological rigor, and ability to translate findings into actionable business recommendations.

• Practice articulating complex ideas clearly and concisely, as if presenting to senior leadership.

📝 Enhancement Note: The interview process emphasizes portfolio presentation and strategic impact. Candidates must prepare to not just showcase their research skills but also their ability to influence business decisions and mentor others. The "Senior Researcher" level implies a rigorous evaluation of strategic thinking and communication.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Tools: Proficiency in a range of qualitative and quantitative research tools is expected. This may include:

  • Usability Testing Platforms: UserTesting.com, Lookback, Maze, etc.
  • Survey & Form Builders: SurveyMonkey, Qualtrics, Google Forms, Typeform.
  • Prototyping & Collaboration Tools: Figma, Sketch, Adobe XD (for reviewing designs and interacting with prototypes).
  • Remote Moderation Tools: Zoom, Google Meet, Microsoft Teams.

• Data Analysis & Synthesis Tools:

  • Spreadsheet Software: Microsoft Excel, Google Sheets (for quantitative data analysis).
  • Qualitative Data Analysis Software (QDAS): NVivo, Dovetail, ATLAS.ti (for thematic analysis of qualitative data).
  • Statistical Software (potentially): SPSS, R, Python (for advanced quantitative analysis).

• Collaboration & Communication Tools:

  • Project Management: Jira, Asana, Trello.
  • Communication: Slack, Microsoft Teams.
  • Documentation: Confluence, Google Docs, Notion.

Analytics & Reporting:

• Familiarity with product analytics platforms like Amplitude, Mixpanel, or Google Analytics to contextualize research findings with behavioral data.

• Experience in creating clear, compelling reports and presentations using tools like PowerPoint, Google Slides, or specialized dashboarding tools. CRM & Automation:

• While not a primary focus for UX Research, understanding how CRM data (e.g., Salesforce, or Payoneer's internal systems) and customer feedback platforms inform research questions is beneficial.

• Awareness of marketing automation tools could be useful for understanding campaign contexts.

📝 Enhancement Note: The tech stack for a Senior UX Researcher is broad, encompassing tools for data collection, analysis, synthesis, and communication. The emphasis is on proficiency in a variety of methods and tools, with a particular need for strong analytical and synthesis capabilities. Experience with product analytics platforms is increasingly important for correlating qualitative insights with quantitative user behavior.

👥 Team Culture & Values

Operations Values:

• Customer Partnership: Acting as the voice of the customer internally, deeply understanding their needs and challenges to drive solutions that help them succeed. This aligns with Payoneer's mission to connect underserved businesses to the global economy.

• Accountability & Ownership: Taking full responsibility for research projects from inception to impact, driving initiatives forward fearlessly and owning the outcomes.

• Continuous Improvement: Constantly seeking to refine research methodologies, enhance analytical skills, and improve the impact of insights delivered. This involves staying updated on industry best practices and experimenting with new approaches.

• Mutual Growth: Fostering a collaborative environment where team members support each other's development, share knowledge, and build collective expertise, particularly in mentoring junior researchers.

Collaboration Style:

• Cross-functional Integration: Actively working with Product, Design, Marketing, Data, and R&D teams, embedding research into their workflows and decision-making processes.

• Data-Driven Dialogue: Engaging in constructive discussions based on evidence and insights, even when facing differing opinions or priorities, to arrive at the best customer-centric solutions.

• Knowledge Sharing: Proactively sharing research findings, methodologies, and best practices across teams to build a shared understanding of the customer and elevate the organization's collective intelligence.

📝 Enhancement Note: The "Payoneer Ways of Working" directly inform the team culture and values. These are critical for candidates to understand as they reflect the company's operational philosophy and expectations for employee behavior, especially in a collaborative, customer-focused environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Global Complexity: Researching and synthesizing insights from diverse global markets, cultures, and regulatory environments within Payoneer's extensive customer base.

• Balancing Strategic vs. Tactical Research: Managing multiple research workstreams that range from foundational, strategic discovery to more tactical, evaluative studies, ensuring both long-term vision and short-term execution are addressed.

• Driving Adoption of Insights: Ensuring that research findings are not just delivered but actively understood, adopted, and acted upon by various cross-functional teams, overcoming potential resistance or competing priorities.

• Measuring Research Impact: Quantifying the direct business impact of research initiatives can be challenging, requiring strong analytical skills and close collaboration with business stakeholders to track outcomes.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunity to deepen expertise in specialized research techniques like econometrics, advanced segmentation, or causal inference methods relevant to fintech.

• Industry Immersion: Gaining deep knowledge of the fintech landscape, global payment systems, compliance requirements, and the specific challenges faced by SMBs and enterprises operating internationally.

• Leadership Skills: Developing mentorship capabilities, project leadership, and strategic planning skills through leading major research initiatives and guiding junior team members.

• Cross-Domain Expertise: Expanding understanding of product strategy, go-to-market planning, and business operations through close collaboration with these functions.

📝 Enhancement Note: Highlighting potential challenges and corresponding growth opportunities provides a realistic view of the role and demonstrates how the company supports employee development in overcoming obstacles. This is crucial for attracting senior talent who seek growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified an ambiguous customer problem and how you used research to bring clarity and drive a strategic decision." (Focus on problem definition, methodology, and strategic outcome).

• "How do you prioritize research requests when facing multiple demands from different stakeholders (e.g., Product, Marketing, R&D)? Walk me through your process." (Assess prioritization, stakeholder management, and strategic alignment).

• "Tell me about a research project where your insights significantly influenced a product direction or business strategy. What was the impact, and how did you measure it?" (Demonstrate impact, business acumen, and ability to quantify results). Company & Culture Questions:

• "How does Payoneer's mission to 'connect the world’s underserved businesses to a rising global economy' resonate with your approach to UX research?" (Assess alignment with company mission and values).

• "Describe your experience working in a cross-functional team. How do you ensure your research findings are understood and acted upon by non-researchers?" (Evaluate collaboration style and influence tactics).

• "How do you stay updated on the latest UX research methodologies and trends, especially within the fintech industry?" (Assess continuous learning and industry awareness). Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly articulate the problem, your role, the research methodology, the key insights, and most importantly, the tangible business impact (e.g., improved conversion, new market entry, revenue growth).

• Tell a Story: Structure your presentation as a narrative. Explain the context, the challenge, your journey through the research process, and the culminating success or learning.

• Be Data-Driven: Back up your insights and impact claims with data whenever possible. Show how you synthesized qualitative and quantitative findings.

• Demonstrate Strategic Thinking: Explain why you chose certain methodologies and how your research directly informed strategic decisions, rather than just providing tactical feedback.

• Prepare for Q&A: Anticipate questions about your methodological choices, challenges faced, alternative approaches, and how you'd apply similar learnings to Payoneer's business.

📝 Enhancement Note: These questions are designed to probe the candidate's strategic thinking, business acumen, and ability to influence, which are critical for a Senior Researcher role in a company like Payoneer. The portfolio presentation strategy is crucial for demonstrating this impact effectively.

📌 Application Steps

To apply for this Senior Researcher (UX) position at Payoneer:

• Submit your application through the Payoneer careers portal via the provided link.

• Curate Your Portfolio: Select 2-3 of your most impactful research projects that best demonstrate your senior-level capabilities, strategic influence, and experience in B2B/fintech. Focus on projects with clear, quantifiable business outcomes.

• Tailor Your Resume: Highlight your 6+ years of relevant research experience, emphasizing your work in fintech or B2B monetization domains. Use keywords from the job description (e.g., "mixed methods," "generative discovery," "product strategy," "stakeholder management," "business acumen"). Quantify achievements where possible.

• Prepare Your Presentation: Practice delivering a concise and compelling presentation of your portfolio projects. Focus on the business problem, your methodological approach, key insights, and the impact on business strategy or KPIs. Be ready to articulate your role and influence clearly.

• Research Payoneer: Familiarize yourself with Payoneer's mission, products, target audience, and the fintech industry. Understand their "Ways of Working" and how your values align. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.