Senior Product Designer, Restaurant Partner Self-Service (Remote)

📍 Job Overview

Job Title: Senior Product Designer, Restaurant Partner Self-Service (Remote)

Company: ezCater, Inc

Location: Boston, MA

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: 2026-09-29

Experience Level: 5-10 Years

Remote Status: Remote (US-based)

🚀 Role Summary

• Own the end-to-end design of self-service tools for restaurant partners, empowering them to manage their business operations independently and reduce reliance on internal teams.

• Collaborate closely with Product, Engineering, Data, and Supply Operations to identify and address high-friction areas through scalable and user-centric design solutions.

• Design for a diverse range of supplier sophistication, ensuring self-service tools are robust enough for multi-location and enterprise partners, not just single-location businesses.

• Elevate the user experience of supplier-facing tools by contributing to and advocating for a comprehensive design system, ensuring consistency, scalability, and accessibility.

📝 Enhancement Note: This role focuses on empowering business partners (restaurants) through self-service digital tools, a critical component of scaling a two-sided marketplace. The emphasis on reducing operational dependency and improving partner autonomy points towards a strong need for process optimization and user experience design that directly impacts business efficiency and partner satisfaction.

📈 Primary Responsibilities

• End-to-end ownership of the supplier self-service experience, including the design of tools for menu management, availability adjustments, business information updates, performance tracking, and issue resolution.

• Partner with Product, Analytics, UX Research, and Supply Operations to identify operational pain points and translate them into self-service design solutions that may involve UI improvements, new functionality, policy adjustments, or structural changes.

• Design solutions that cater to a spectrum of supplier needs, from independent restaurants to large enterprise partners, ensuring scalability and broad applicability.

• Develop user flows, wireframes, high-fidelity mockups, and interactive prototypes to articulate design solutions and facilitate cross-functional alignment.

• Actively contribute to and champion the company's design system to ensure a consistent, scalable, and accessible user experience across all partner-facing tools.

• Facilitate collaborative workshops and design critiques to foster alignment and drive consensus among Product, Engineering, and Supply Operations teams on strategic self-service investments.

• Leverage AI-powered design tools to enhance efficiency in areas such as early prototyping, research synthesis, and overall design process acceleration.

📝 Enhancement Note: The responsibilities highlight a strategic approach to product design, focusing on business impact through operational efficiency and partner empowerment. The role requires not just execution but also proactive problem identification and influencing product direction, typical of a senior-level position in a growth-oriented tech company.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is often preferred for senior design roles.

Experience: 5+ years of experience as a product designer, UX designer, interaction designer, or similar role, with demonstrated expertise in visual/graphic design.

Required Skills:

• Proven ability to design complex systems rather than isolated screens, understanding how individual design decisions scale across customer journeys, edge cases, and future iterations.

• Demonstrated ability to independently identify opportunities, frame ambiguous problems, and influence product strategy and roadmap, going beyond executing predefined requirements.

• A strong track record of shaping team priorities and problem-solving approaches, leading to measurable business outcomes.

• Proficiency in the Figma suite, Claude design tools, and various prototyping tools.

• Experience designing with and contributing to a robust design system, ensuring consistency and scalability.

• Exceptional storytelling and communication skills, capable of articulating complex flows and tradeoffs to both technical and non-technical stakeholders.

• Strong collaboration and facilitation skills, with a keen understanding of how teams work together effectively.

• A positive and constructive attitude, with the ability to provide and receive feedback effectively. Preferred Skills:

• Experience designing for two-sided marketplaces, particularly on the supply or partner-facing side.

• Experience designing account management, admin, or back-office tools for business users.

• Experience in the restaurant, catering, delivery, or gig economy space, with a focus on the merchant or partner perspective.

• Familiarity with service design, journey mapping, or complex operational workflows that span multiple teams and tools.

• Experience in environments where reducing operational/support load is a primary design metric.

• Familiarity with frameworks such as Jobs To Be Done, systems thinking, or other methodologies for structuring complex problem spaces.

📝 Enhancement Note: The emphasis on system design, influencing product direction, and measurable business outcomes suggests that candidates should prepare to showcase how their design work directly contributed to operational efficiency, partner satisfaction, or revenue growth in previous roles. The preference for marketplace and B2B tool design experience is a strong indicator of the type of problems this role aims to solve.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing the candidate's design process from initial discovery and research through to launch and post-launch iteration.

• Demonstrate the tangible customer and business impact of your design work, quantifying results where possible (e.g., reduction in support tickets, increase in partner adoption of self-service tools, improvements in partner satisfaction scores).

• Include case studies that highlight your approach to complex problem-solving, system design, and cross-functional collaboration.

• Showcase examples of how you've designed for scalability and considered diverse user needs within a system. Process Documentation:

• Clearly articulate your design process, emphasizing how you move from understanding user needs and business objectives to developing and iterating on solutions.

• Provide examples of how you've used research, data analysis, and user feedback to inform design decisions and drive product improvements.

• Detail your experience with collaborative design processes, including workshops, critiques, and stakeholder reviews, and how you ensure alignment across teams.

• Illustrate your understanding of how design contributes to operational efficiency and the reduction of manual processes.

📝 Enhancement Note: For this role, the portfolio should heavily emphasize projects that demonstrate an understanding of operational workflows, partner management, and the impact of self-service tools on business efficiency. Candidates should be prepared to discuss how their design decisions directly led to reduced operational load or improved partner autonomy, using specific metrics and case studies.

💵 Compensation & Benefits

Salary Range: The national total target cash compensation range for this position is $146,000 – $187,000 annually. This range includes base salary and bonus target.

Benefits:

• Stock options

• 12 paid holidays

• Flexible Paid Time Off (PTO)

• 401K with ezCater match

• Health insurance

• Dental insurance

• Flexible Spending Account (FSA)

• Long-term disability insurance

• Mental health resources

• Family planning resources

• Employee meal program (when in office)

Working Hours: While not explicitly stated, a standard full-time role typically involves 40 hours per week. The remote-hybrid nature of the role suggests flexibility in scheduling, but core working hours will likely be aligned with business needs and team collaboration requirements.

📝 Enhancement Note: The salary range provided is a national target and may vary based on prior experience, expertise, and geographic region. The benefits package is comprehensive, offering a mix of traditional offerings and perks designed to support employee well-being and long-term financial health, which are attractive to senior-level professionals. The mention of "remote-hybrid work" from Boston or home indicates flexibility, but candidates should clarify expectations regarding any required in-office presence or "Together Weeks."

🎯 Team & Company Context

🏢 Company Culture

Industry: Food Technology / E-commerce (specifically B2B food ordering and catering marketplace).

Company Size: ezCater is a significant player in the food tech space, indicated by its extensive restaurant network and operational scale. (LinkedIn data would provide specific employee count, but the description suggests a company with substantial reach and infrastructure).

Founded: Founded in 2007, ezCater has a history of growth and innovation in transforming the workplace food experience.

Team Structure:

• The role is within the "Supplier Self-Service pod," suggesting a focused, agile team structure dedicated to a specific product area.

• This pod likely includes Product Management, Engineering, UX Research, Data Analysis, and UX Design, fostering a multidisciplinary approach.

• Collaboration with "Supply Operations" is a key aspect, indicating a strong link between product design and the operational realities of managing restaurant partners. Methodology:

• Data-driven decision-making is implied through the partnership with Analytics and the focus on measurable outcomes.

• Agile methodologies are likely employed for product development, enabling rapid iteration and adaptation.

• A strong emphasis on user-centric design, with a focus on both the restaurant partner experience and the business impact of self-service solutions.

• The mention of AI-powered tools suggests an openness to adopting new technologies to enhance productivity and design outcomes.

Company Website: https://www.ezcater.com/

📝 Enhancement Note: ezCater operates within the dynamic food tech industry, which requires continuous innovation and adaptation. The company's focus on building a scalable platform for both customers and restaurant partners means that operational efficiency and partner empowerment are core to its business model. The "Supplier Self-Service" pod structure indicates a commitment to dedicated teams tackling specific strategic challenges.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position with significant autonomy and responsibility. The role involves owning a product area end-to-end, influencing strategy, and mentoring junior designers implicitly.

Reporting Structure: While not explicitly detailed, a Senior Product Designer typically reports to a Design Lead, Head of Product Design, or Director of Product. The role requires close collaboration with Product Managers and Engineering Leads within the assigned pod.

Operations Impact: The Senior Product Designer will have a direct impact on the scalability and efficiency of ezCater's restaurant partner network. By enabling self-service, the role contributes to reducing operational overhead, improving partner satisfaction, and ultimately enabling the business to onboard and support more restaurant partners effectively. This directly supports the company's growth objectives.

Growth Opportunities:

• Specialization: Deepen expertise in designing for two-sided marketplaces, B2B platforms, or operational efficiency tools.

• Leadership: Potential to move into a Lead Designer or Design Manager role, mentoring other designers and overseeing broader product areas.

• Strategic Influence: Further develop influence on product strategy and roadmap, taking on more complex and ambiguous problems.

• Cross-functional Mastery: Gain deeper insights into the interplay between product design, operations, engineering, and business strategy.

📝 Enhancement Note: The "Senior" title, coupled with the responsibility for end-to-end ownership and influencing product direction, signifies a role with substantial growth potential beyond individual contribution. Candidates should look for opportunities to demonstrate leadership and strategic thinking in their portfolio and interview responses.

🌐 Work Environment

Office Type: The role is described as "Remote OK," with the option for a "remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office." This indicates a flexible work environment.

Office Location(s): Boston, MA is mentioned as the primary office location. The company also mentions "Together Weeks" and team gatherings, suggesting that occasional travel to a central location might be expected.

Workspace Context:

• Remote Flexibility: The primary work environment is remote, offering autonomy and flexibility in location.

• Collaborative Tools: Expect to utilize a suite of digital collaboration tools (e.g., Figma, Slack, video conferencing) to connect with team members.

• In-Office Opportunities: For those in or near Boston, there's an option to work from the office, potentially facilitating in-person collaboration and team building during "Together Weeks."

• Design System Focus: Access to and contribution to a robust design system will be a key part of the digital workspace.

Work Schedule: A standard full-time schedule is expected, but the remote nature allows for flexibility in managing daily work hours, provided project deadlines and collaboration needs are met. The mention of "work/life harmony" suggests a culture that values employee well-being.

📝 Enhancement Note: The emphasis on remote-hybrid work and "work/life harmony" suggests a modern work environment that prioritizes flexibility. Candidates should be comfortable working independently and proactively communicating, while also being open to occasional in-person collaboration for strategic team events.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role.

• Design Exercise/Case Study: You will likely be asked to present a case study from your portfolio, detailing your process, problem-solving approach, and the impact of your work. This may involve a specific challenge related to the "Supplier Self-Service" domain.

• Cross-functional Interviews: Interviews with members of the Product, Engineering, and potentially Supply Operations teams to assess collaboration skills, technical understanding, and problem-solving abilities.

• Hiring Manager Interview: A discussion with the design or product lead to delve deeper into your experience, leadership potential, and cultural fit.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and customer impact of your designs. Quantify results whenever possible (e.g., "reduced partner support tickets by X%", "increased adoption of self-service feature by Y%").

• Show Your Process: Detail your end-to-end design process, from discovery and research to iteration and launch. Explain why you made certain decisions.

• Systemic Thinking: Highlight projects where you designed scalable systems, not just individual screens. Discuss how your designs addressed complex user journeys and edge cases.

• Collaboration & Communication: Demonstrate your ability to work effectively with cross-functional teams and communicate complex ideas clearly.

• Tailor to the Role: Emphasize projects relevant to B2B platforms, marketplace dynamics, operational efficiency, or self-service tools.

Challenge Preparation:

• Understand the Domain: Research ezCater, its business model, and the challenges faced by restaurant partners. Consider common pain points in managing menus, availability, and business operations.

• Practice Problem Framing: Be ready to discuss how you would approach a vague problem statement related to empowering restaurant partners through self-service.

• Articulate Tradeoffs: Prepare to discuss design decisions and the tradeoffs you considered (e.g., complexity vs. ease of use, immediate solution vs. long-term scalability).

• Design System Thinking: Be ready to discuss your experience with design systems and how you contribute to or leverage them.

📝 Enhancement Note: The emphasis on a portfolio showcasing impact and process, along with the likely inclusion of a design exercise or case study presentation, means candidates must prepare thoroughly. The interview process will likely assess not just design skills but also strategic thinking, collaboration, and an understanding of business operations within a marketplace context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration.

• Claude Design: Mentioned as a tool, likely for AI-assisted design tasks or specific functionalities.

• Prototyping Tools: Proficiency in industry-standard tools for creating interactive prototypes.

Analytics & Reporting:

• While not explicitly listed as a required tool for the designer, understanding how to interpret data from analytics platforms (e.g., Amplitude, Google Analytics) and reporting dashboards is crucial for demonstrating impact and informing design decisions. CRM & Automation:

• Experience with CRM systems (though not directly used by designers) and understanding how platform tools integrate with backend systems or partner management processes would be beneficial.

📝 Enhancement Note: The specific mention of Figma and Claude Design indicates the primary software suite. Candidates should be comfortable with these tools and demonstrate an ability to learn new technologies quickly. An understanding of how design integrates with data analytics and operational systems is highly valuable.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity (Partner-Centricity): A strong focus on understanding and solving the problems of restaurant partners.

• Efficiency & Scalability: Designing solutions that enable the business to grow without a proportional increase in manual operational effort.

• Collaboration: Working effectively across disciplines to achieve shared goals.

• Data-Driven Approach: Using data and insights to inform design decisions and measure success.

• Innovation & Adaptability: Embracing new technologies (like AI) and approaches to improve processes and outcomes.

Collaboration Style:

• Cross-functional Integration: Close partnership with Product, Engineering, Data, and Supply Operations is fundamental.

• Workshop & Critique Culture: Expect regular design critiques, workshops, and collaborative working sessions to foster shared understanding and alignment.

• Constructive Feedback: A culture that encourages giving and receiving clear, actionable feedback to drive continuous improvement.

• Shared Ownership: The pod structure suggests a sense of shared ownership over the product area and its success.

📝 Enhancement Note: The company culture appears to value impact, efficiency, and collaborative problem-solving. Candidates should highlight instances where they have successfully collaborated with operations or business teams to drive efficiency and partner satisfaction, demonstrating an understanding of the business context beyond pure design execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sophistication and Simplicity: Designing self-service tools that are powerful enough for complex partners (e.g., multi-location chains) yet intuitive and easy to use for simpler users.

• Reducing Operational Dependency: Successfully designing solutions that demonstrably reduce the need for manual intervention from ezCater's internal teams, requiring a deep understanding of current operational workflows.

• Designing for Scale: Ensuring that the self-service experience can scale as the number of restaurant partners and the complexity of their needs grow.

• Influencing Product Roadmap: Effectively advocating for design-driven initiatives that prioritize self-service and operational efficiency, potentially competing with other product priorities.

Learning & Development Opportunities:

• Deep Dive into Marketplace Dynamics: Gain extensive experience in the unique challenges and opportunities of designing for a two-sided marketplace, particularly on the supply side.

• Operational Workflow Optimization: Develop a sophisticated understanding of how to design digital tools that streamline and automate complex operational processes.

• AI in Design: Hone skills in leveraging AI tools for design, research, and prototyping, staying at the forefront of design technology.

• Strategic Product Influence: Grow in capability to influence product strategy, drive key initiatives, and potentially mentor junior team members.

📝 Enhancement Note: The challenges presented are typical of senior roles focused on scaling operations through technology. Candidates who can articulate how they've overcome similar challenges in past roles will be well-positioned. The growth opportunities are significant, offering paths for specialization and leadership within the design and product organizations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant operational inefficiency and designed a self-service solution to address it. What was the impact?" (Focus on process, problem framing, solution, and measurable results).

• "How would you approach designing a system for restaurant partners with varying levels of technical sophistication? What tradeoffs would you consider?" (Demonstrate understanding of user segmentation and scalable design).

• "Imagine you need to reduce dependency on our Supply Operations team for menu updates. What steps would you take as a designer to tackle this problem?" (Outline your discovery, ideation, and validation process). Company & Culture Questions:

• "Why ezCater, and why this specific role focused on restaurant partner self-service?" (Show research into the company's mission and the strategic importance of this role).

• "How do you approach collaboration with Product Managers and Engineers, especially when dealing with ambiguous problems or technical constraints?" (Highlight your facilitation and communication skills).

• "How do you measure the success of your designs, particularly in terms of operational impact and partner satisfaction?" (Prepare to discuss metrics and KPIs). Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key projects, dedicating 5-10 minutes per project. Start with the business problem and user need, detail your process and key decisions, and conclude with the outcome and impact.

• Quantify Impact: Use numbers and data to demonstrate the success of your designs. If exact numbers aren't available, provide well-reasoned estimates or qualitative impact statements.

• Highlight Systems Thinking: For relevant projects, explicitly discuss how your design contributed to a larger system or set of interconnected experiences.

• Showcase Collaboration: Mention how you worked with stakeholders (Product, Engineering, Ops, Research) and how their input shaped the final design.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, alternative solutions considered, and how you handled feedback or challenges.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, a deep understanding of user-centered design applied to business problems, and strong collaboration skills. Candidates should be ready to articulate their process and quantify the impact of their work, especially as it relates to operational efficiency and partner empowerment.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Greenhouse platform.

• Tailor your Resume: Highlight your experience with product design, UX, interaction design, and visual design, specifically calling out projects involving B2B platforms, marketplaces, self-service tools, or operational process improvements. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your most relevant projects that showcase your ability to tackle complex problems, design scalable systems, and drive measurable impact. Ensure your portfolio clearly articulates your process and outcomes.

• Prepare Your Case Study Presentation: Practice presenting your portfolio projects, focusing on storytelling, demonstrating your design process, and quantifying the impact of your work. Be ready to discuss how your designs improved operational efficiency or partner autonomy.

• Research ezCater: Understand their mission, business model, target users (both customers and restaurant partners), and recent news. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.