Senior Product Designer – Provider Portals

📍 Job Overview

Job Title: Senior Product Designer – Provider Portals

Company: Exact Sciences

Location: Madison, WI; San Diego, CA; Milwaukee, WI; Minneapolis, MN; Chicago, IL (Remote OK)

Job Type: FULL_TIME

Category: Product Design / UX Design

Date Posted: May 21, 2026

Experience Level: 5-10 Years

Remote Status: Remote OK

🚀 Role Summary

• This role is pivotal in shaping the digital experience for healthcare providers, focusing on enhancing cancer prevention, detection, and treatment guidance through intuitive portal design.

• It requires a deep understanding of user-centered design principles, service design methodologies, and the ability to translate complex requirements into seamless digital journeys and comprehensive service blueprints.

• The Senior Product Designer will be instrumental in driving innovation within the Customer & Digital Experience (CDX) team, ensuring customer-centricity across all touchpoints and channels.

• This position involves a high degree of collaboration with cross-functional teams, including strategists, researchers, product managers, and engineers, to deliver impactful user experiences that align with business objectives and OKRs.

📝 Enhancement Note: While the title is "Senior Product Designer," the description heavily emphasizes UX/Service Design responsibilities. The scope includes designing customer journeys, service blueprints, and information architectures, aligning more closely with a Senior UX Designer or Service Designer role within a GTM or Customer Experience Operations context, rather than purely product management or UI-focused product design.

📈 Primary Responsibilities

• Lead the design and execution of customer-centric digital journeys and comprehensive service blueprints for provider portals, ensuring integration across all touchpoints, customer types, and experiences.

• Collaborate closely with CDX Strategists, Researchers, and Experience Management teams to incorporate user research findings into journey designs, enhancing the overall provider experience.

• Facilitate the application of Design Thinking, storytelling, and conceptual prototyping to effectively communicate the vision, flow, and features of designed products and services.

• Drive the creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs, transforming complex data into intuitive visualizations.

• Ideate and sketch for storyboards and create low- to medium-fidelity prototypes to rigorously test proposed journey designs and workflows.

• Champion and advocate for the adoption of enterprise-wide UX best practices, standards, principles, and design thinking processes among UX, Product, and Engineering teams.

• Foster active collaboration with leadership across Strategy, Product, and Engineering to remove impediments and ensure the successful delivery of the overall Experience vision and OKRs.

• Advocate for the user experience vision for the specific journeys and experiences under purview, ensuring alignment with customer needs and business goals.

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork in all design initiatives.

• Support and adhere to the company's Quality Management System policies and procedures, ensuring design compliance and robustness.

📝 Enhancement Note: The responsibilities clearly indicate a focus on experience design and service design rather than traditional product management. The emphasis on "journeys," "service blueprints," and "cross-touchpoint integration" points to a role deeply embedded in understanding and optimizing the end-to-end customer lifecycle, which is a critical component of GTM and Operations strategy.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Marketing, Business, Life Sciences, Engineering, or a related field.

Experience:

• 4+ years of experience as a UX Designer, with a strong understanding of Agile/Scrum/Kanban methodologies.

• Proven experience applying modern user experience design, discovery, and delivery techniques.

• Expertise with design and user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).

• Demonstrated understanding of the current web and mobile technology landscape.

• Experience in creating accessible, inclusive, and equitable designs.

• Experience utilizing design systems (e.g., Material, Carbon, Fluent).

Required Skills:

• User Experience (UX) Design: Proficient in all facets of UX design, from discovery to delivery.

• Service Design: Ability to map and design end-to-end customer journeys and service blueprints.

• Design Thinking & Human-Centered Design: Deep understanding and application of these methodologies.

• Prototyping Tools: Expertise in Figma, Sketch, Adobe Creative Suite, and Miro for rapid ideation and testing.

• Information Architecture (IA): Skill in organizing and structuring digital content for intuitive navigation.

• User Research & Usability Testing: Experience in conducting research and iterating designs based on findings.

• Agile Methodologies: Familiarity with Agile, Scrum, or Kanban for iterative development processes.

• Accessibility & Inclusive Design: Commitment to creating equitable and accessible experiences for all users.

• Design Systems: Experience working with and contributing to design systems.

• Technical Proficiency: Strong knowledge of HTML, CSS, and JavaScript.

• Problem-Solving & Analytical Skills: Ability to analyze complex problems and evolve UX strategies.

• Communication & Collaboration: Excellent written and verbal communication skills, with the ability to work constructively with diverse teams.

Preferred Skills:

• Experience mentoring junior UX Designers.

• Experience in the healthcare, wellness, or digital health sectors.

• Experience with both B2C and B2B products/services.

• Experience with the React framework.

📝 Enhancement Note: The "Required Skills" section has been expanded to explicitly call out operations-relevant competencies like "Service Design," "Information Architecture," "User Research & Usability Testing," and "Agile Methodologies," which are foundational for optimizing GTM processes and customer interactions. The inclusion of "Translating complex user, business, operational, and technical requirements" highlights the operational aspect of this design role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 4+ years of UX design experience, demonstrating a progression of skills and responsibilities.

• Include case studies that detail the design process from problem definition to solution, emphasizing user research, ideation, prototyping, and testing phases.

• Highlight projects where you've applied human-centered design and design thinking methodologies to solve complex user and business problems.

• Present examples of how you have created or utilized design systems, information architectures, and task flows to ensure consistency and usability.

Process Documentation:

• Provide evidence of your ability to create service blueprints and map complex customer journeys, illustrating cross-touchpoint and cross-experience integration.

• Include examples of how you've translated complex business, operational, and technical requirements into clear and compelling UX deliverables.

• Showcase your experience with Agile methodologies, demonstrating how you've integrated design work within iterative development cycles (e.g., Scrum, Kanban).

• Detail your approach to user research and usability testing, including how you incorporated feedback to iterate and improve designs.

• Document your experience in collaborating with cross-functional teams (Product, Engineering, Strategy, Research) to achieve shared goals and deliver on OKRs.

📝 Enhancement Note: This section is tailored to emphasize the "process" and "documentation" aspects crucial for operations roles. The focus is on demonstrating the applicant's ability to not just design, but to document and manage the design process itself, a key indicator of operational efficiency and effectiveness. The inclusion of "service blueprints," "customer journeys," and "cross-functional collaboration" directly links to GTM and CX operations.

💵 Compensation & Benefits

Salary Range:

• National: $101,000 - $172,000 annually

• California Specific: $109,200 - $163,800 annually

• The provided salary ranges are for full-time positions in the US. Specific compensation may vary based on the hiring location.

Benefits:

• Paid Time Off: Comprehensive PTO including vacation, holidays, volunteering days, and personal time.

• Paid Leave: Generous paid leave for parents and caregivers.

• Retirement Savings: A robust retirement savings plan.

• Wellness Support: Programs and resources to support employee well-being.

• Health Benefits:

  • Medical Insurance
  • Prescription Drug Coverage
  • Dental Insurance

Working Hours:

• Expected to work approximately 40 hours per week.

• The role may involve some flexibility, but core hours will likely align with standard business operations for effective collaboration.

📝 Enhancement Note: The salary ranges have been clearly delineated by region as provided. The benefits section has been expanded to provide more detail on the types of PTO and leave, which are often key considerations for employees balancing work and personal life, particularly relevant for operations professionals who often manage demanding schedules.

🎯 Team & Company Context

🏢 Company Culture

Industry: Biotechnology / Healthcare Diagnostics

Company Size: Exact Sciences is a significant player in its field, indicated by its multiple office locations and the breadth of its product offerings. The company is actively growing, suggesting a dynamic and evolving work environment.

Founded: Exact Sciences was founded in 1997, bringing over two decades of experience in developing and commercializing innovative diagnostic tests. This history suggests a company with established processes but also a culture that embraces innovation and adaptation.

Team Structure:

• The role sits within the Customer & Digital Experience (CDX) team, which is responsible for defining and delivering innovative customer journeys across all channels.

• This team operates with a customer-centric, digital-first approach, collaborating extensively with Strategy, Research, Product, Analytics, and Engineering teams.

Methodology:

• The CDX team employs a holistic Service Design approach, encompassing all digital and physical touchpoints a customer has with Exact Sciences.

• Design Thinking, user research, rapid prototyping, and iterative usability testing are core methodologies used to develop and refine customer experiences.

• The team focuses on defining and achieving specific, measurable Objectives and Key Results (OKRs) for its key customer journeys.

• Collaboration with development teams emphasizes Agile/Scrum/Kanban methodologies for efficient and iterative delivery.

Company Website: https://www.exactsciences.com/

📝 Enhancement Note: The company context is fleshed out to provide a clearer picture of Exact Sciences' industry position and its implications for a design role. The emphasis on "Service Design," "customer journeys," and "OKRs" within the team's methodology highlights the operational and strategic importance of this role within the GTM framework.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" level role, indicating a need for significant experience and the ability to lead design initiatives independently. It suggests a focus on complex problem-solving, strategic contribution, and potentially mentoring junior designers.

Reporting Structure: The role reports into the Customer & Digital Experience (CDX) team, likely under a Director or VP of UX/Design. Collaboration will be extensive with peers in Product Management, Engineering, and Business Strategy.

Operations Impact: The primary impact of this role is on optimizing the provider experience, which directly influences the adoption and effectiveness of Exact Sciences' diagnostic tools. A well-designed provider portal can streamline workflows, improve data accuracy, and ultimately contribute to better patient care, driving revenue through increased usage and customer satisfaction.

Growth Opportunities:

• Leadership Development: Potential to lead design projects, mentor junior designers, and contribute to the strategic direction of UX/Service Design within CDX.

• Skill Specialization: Opportunity to deepen expertise in specific areas such as service design, healthcare UX, accessibility, or advanced prototyping techniques.

• Cross-Functional Impact: Ability to influence product strategy and GTM execution by providing critical insights on customer experience.

• Career Progression: Potential pathways to Lead UX Designer, Design Manager, or specialized roles within Service Design or Digital Experience Strategy.

📝 Enhancement Note: This analysis focuses on how a Senior Product Designer role, with its strong UX/Service Design components, contributes to operational excellence and career growth within a GTM context. The emphasis on "operations impact," "cross-functional influence," and "strategic direction" is key for operations-minded candidates.

🌐 Work Environment

Office Type: The role offers flexibility, being either site-based in one of the listed locations or remote. This suggests a modern work environment that accommodates diverse working preferences.

Office Location(s): Madison, WI (Headquarters); San Diego, CA; Milwaukee, WI; Minneapolis, MN; Chicago, IL.

Workspace Context:

• Collaborative Environment: The CDX team emphasizes active collaboration, requiring designers to work closely with strategists, researchers, product managers, and engineers. This suggests an open and communicative workspace, whether in-office or virtual.

• Tools & Technology: Access to industry-standard design tools (Figma, Sketch, Adobe Creative Suite, Miro) and likely modern collaboration platforms (e.g., Slack, Teams, Jira).

• Cross-Functional Interaction: Frequent opportunities to engage with different departments, fostering a holistic understanding of the business and its operational challenges.

Work Schedule: Approximately 40 hours per week, with potential for some flexibility. The collaborative nature of the role suggests that adherence to core business hours for team synchronization will be important, especially for remote employees.

📝 Enhancement Note: The "Workspace Context" is framed to highlight aspects relevant to operations professionals, such as "collaborative environment," "tools and technology," and "cross-functional interaction," underscoring the importance of efficiency and teamwork in the day-to-day execution of design tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience and fit with the role's requirements.

• Hiring Manager/Team Interview: Discussion focused on your background, UX/Service Design philosophy, and experience with relevant tools and methodologies.

• Design Challenge/Portfolio Review: A deep dive into your portfolio, potentially including a presentation of a case study or a practical design exercise to assess problem-solving skills, design process, and communication clarity.

• Cross-Functional Interviews: Interviews with key stakeholders (e.g., Product Managers, Engineers, Strategists) to evaluate collaboration skills and understanding of business/operational needs.

• Final Interview: May involve senior leadership to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Showcase 3-5 of your strongest projects that best represent your UX and Service Design capabilities, particularly those involving complex problem-solving or B2B/healthcare contexts.

• Highlight Process: For each project, clearly articulate the problem statement, your role, the design process followed (research, ideation, prototyping, testing), your specific contributions, and the outcome/impact. Use service blueprints or journey maps where relevant.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., improved user satisfaction, task completion rates, workflow efficiency gains).

• Showcase Collaboration: Briefly describe how you collaborated with cross-functional teams and stakeholders.

• Tailor to Exact Sciences: If possible, include a project that demonstrates an understanding of the healthcare industry or B2B portal design.

Challenge Preparation:

• Be prepared to discuss your approach to designing for complex user needs and translating them into intuitive interfaces.

• Practice articulating your design decisions and rationale clearly and concisely, anticipating questions about trade-offs and constraints.

• Familiarize yourself with Exact Sciences' mission, products, and target audience (healthcare providers) to demonstrate genuine interest and understanding.

• Be ready to discuss how you ensure designs are accessible, inclusive, and adhere to established design systems.

📝 Enhancement Note: The "Application & Portfolio Review Process" section provides concrete advice tailored for operations-minded candidates. The emphasis on "quantifying impact," "demonstrating collaboration," and "understanding business/operational needs" is crucial for showcasing operational competence in a design role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), Miro. Proficiency in at least one primary tool (e.g., Figma) is essential.

• Collaboration & Workflow: Agile/Scrum/Kanban tools (e.g., Jira, Asana), collaboration platforms (e.g., Slack, Microsoft Teams).

• Design Systems: Experience working with and applying established design systems (e.g., Material Design, Carbon Design, Fluent Design).

Analytics & Reporting:

CRM & Automation:

• Not directly specified, but understanding how CRM systems and workflow automation tools impact user experience and operational efficiency for B2B clients can be advantageous.

📝 Enhancement Note: This section highlights the specific tools expected for a Senior Product Designer focused on UX/Service Design. The inclusion of "Agile/Scrum/Kanban tools" and mentioning the potential benefit of understanding "CRM systems and workflow automation" links the role to operational processes and efficiency.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of healthcare providers, ensuring their experience with Exact Sciences' platforms is seamless and effective.

• Innovation & Iteration: Encouraging a culture of continuous improvement, where new ideas are explored, tested, and refined through data-driven feedback and iterative design processes.

• Collaboration & Teamwork: Fostering a highly collaborative environment where diverse perspectives are valued, and cross-functional teams work together to achieve shared goals.

• Accountability & Quality: Upholding high standards for design quality, operational excellence, and personal accountability in delivering impactful user experiences.

• Integrity & Teamwork: Acting with honesty, transparency, and a spirit of collaboration in all interactions and project executions.

Collaboration Style:

• Cross-Functional Integration: The role requires proactive engagement with Strategy, Research, Product Management, and Engineering teams to ensure design solutions are aligned with business objectives and technically feasible.

• Constructive Feedback: A culture that encourages open and honest feedback exchange to drive design improvements and foster professional growth.

• Agile Partnership: Working closely with development teams in an Agile framework, participating in ceremonies and ensuring smooth handoffs and ongoing communication throughout the development lifecycle.

• Shared Vision: A collective effort to build and maintain a unified vision for the customer experience, ensuring consistency and coherence across all touchpoints.

📝 Enhancement Note: The "Operations Values" and "Collaboration Style" are framed to resonate with operational principles. Terms like "continuous improvement," "data-driven feedback," "operational excellence," and "cross-functional integration" emphasize the functional aspects of the role beyond pure design aesthetics.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Requirements: Synthesizing diverse needs from healthcare providers, internal stakeholders, and technical constraints into cohesive and user-friendly designs.

• Driving Adoption of New Designs: Effectively communicating the value and usability of new features and portal improvements to a user base that may be resistant to change.

• Maintaining Design Consistency: Ensuring a cohesive and high-quality user experience across multiple touchpoints and evolving digital platforms while adhering to design systems.

• Navigating Healthcare Regulations: Understanding and designing within the specific regulatory and compliance landscape of the healthcare industry.

Learning & Development Opportunities:

• Service Design Mastery: Deepening expertise in advanced service design techniques and their application in complex industries like healthcare.

• Healthcare UX Specialization: Gaining in-depth knowledge of user needs, workflows, and challenges specific to healthcare providers and patients.

• Leadership Skills: Developing mentorship capabilities and potentially leading design initiatives or small teams.

• Industry Trends: Staying abreast of emerging technologies, design methodologies, and best practices in UX, digital health, and B2B SaaS.

• Cross-Functional Exposure: Broadening understanding of product management, business strategy, and operational processes within Exact Sciences.

📝 Enhancement Note: The "Challenges" section is designed to highlight operational complexities that a designer would face, such as "balancing complex requirements," "driving adoption," and "navigating regulations," which are common in GTM and operations roles. The "Learning & Development" points towards skill enhancement relevant to operational efficiency and strategic contribution.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex customer journey you've designed. What were the key touchpoints, operational considerations, and how did you ensure a seamless experience across them?"

• "How do you approach translating business objectives and technical constraints into user-centered design solutions for a B2B portal?"

• "Walk us through a project where you had to advocate for a user-centered design decision that faced resistance from stakeholders. What was your strategy, and what was the outcome?"

Company & Culture Questions:

• "What interests you about Exact Sciences' mission and its role in cancer diagnostics?"

• "How have you contributed to or benefited from a collaborative, cross-functional team environment in your previous roles?"

• "Describe your experience working with or establishing design systems. How do you ensure their adoption and effective use?"

Portfolio Presentation Strategy:

• Narrative Structure: Frame each case study as a story: the problem, your role and approach, the process, the solution, and the impact.

• Visual Clarity: Use clear, high-quality visuals for wireframes, mockups, prototypes, and journey maps. Ensure they are easy to understand and highlight key design elements.

• Process Emphasis: Clearly articulate how you arrived at your solutions, not just what the solutions are. Demonstrate your problem-solving methodology.

• Quantify Results: Wherever possible, present data or metrics that show the positive impact of your design work on users and business outcomes.

• Conciseness: Be prepared to present your key projects within a defined timeframe, focusing on the most impactful aspects.

📝 Enhancement Note: These interview questions are crafted to probe the candidate's understanding of operational aspects within a design context, focusing on collaboration, problem-solving, and impact. The portfolio strategy provides actionable advice for demonstrating these operational competencies.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Exact Sciences careers portal.

• Portfolio Customization: Ensure your portfolio prominently features case studies demonstrating your UX and Service Design process, with a focus on complex B2B or healthcare portal projects, highlighting journey mapping and cross-functional collaboration.

• Resume Optimization: Tailor your resume to highlight keywords such as "UX Design," "Service Design," "Design Thinking," "Figma," "Agile," "Accessibility," and "Customer Journeys." Quantify achievements with metrics where possible.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and how you collaborate with cross-functional teams. Prepare to discuss your portfolio projects in detail, emphasizing operational considerations and achieved outcomes.

• Company Research: Thoroughly research Exact Sciences' mission, products, and target audience (healthcare providers) to demonstrate genuine interest and align your responses with the company's strategic goals and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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