Senior Product Designer - Mobile App

📍 Job Overview

Job Title: Senior Product Designer - Mobile App

Company: Fullscript

Location: Ottawa, ON, Canada / Toronto, ON, Canada

Job Type: Full Time

Category: Product Design (UX/UI)

Date Posted: 2026-05-15

Experience Level: 5-10 years

Remote Status: Remote OK

🚀 Role Summary

• Drive the end-to-end design and delivery of patient-facing mobile app experiences, focusing on crucial commerce interactions within the healthcare technology sector.

• Champion exceptional user experience across iOS and Android platforms, ensuring speed, intuition, trustworthiness, and a polished aesthetic comparable to leading consumer applications.

• Collaborate intimately with Product Management and Engineering teams throughout the entire product development lifecycle, from initial ideation and exploration to final production polish and quality assurance.

• Leverage AI tools proactively to enhance design quality and workflow efficiency, demonstrating practical application of these technologies in past projects.

📝 Enhancement Note: This role is specifically focused on the patient-facing mobile application experience, emphasizing commerce within a healthcare context. The ideal candidate will balance strong e-commerce design instincts with an understanding of how patient care and provider recommendations influence purchasing decisions.

📈 Primary Responsibilities

• Define, design, and launch patient experiences end-to-end, with a primary focus on the mobile app (iOS & Android) and occasional contributions to the web platform.

• Rapidly prototype concepts using tools such as Figma, and explore innovative approaches including AI tools to effectively communicate design ideas.

• Take ownership of design craft within your domain, encompassing visual quality, interaction design, meticulous handling of edge cases, and ensuring production-level polish.

• Demonstrate deep ownership post-handoff by actively reviewing builds, testing user flows, identifying quality issues, and partnering with Engineering through QA to ensure delivered experiences meet the highest standards.

• Design comprehensive commerce experiences covering all aspects of ordering, including refills, subscriptions, account management, and order history.

• Establish and maintain high standards for information architecture, mobile-specific design best practices, and scalable visual design that accounts for complex edge cases.

• Foster tight collaboration with Product and Engineering teams from the initial exploration phase through to production, extending beyond traditional handoff procedures.

• Conduct user research, engaging directly with providers and patients to ground design decisions in genuine user needs, translating insights into strategic product outcomes.

• Contribute to driving app adoption through thoughtful design, from optimizing app store presence to supporting growth and positioning initiatives.

📝 Enhancement Note: The emphasis on "ownership" and "raising the bar" suggests a proactive and self-directed individual contributor role. The candidate will be expected to identify opportunities and problems, not just execute assigned tasks.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of design principles and user-centered methodologies is expected, often gained through formal education or equivalent practical experience.

Experience: Minimum of 5 years of dedicated product design experience, with a proven track record of shipping consumer-facing mobile applications.

Required Skills:

• 5+ years of product design experience with a demonstrable portfolio of shipped work.

• Proven experience designing polished, consumer-facing mobile app experiences, with a preference for candidates with e-commerce background.

• Proficiency in Figma for design and prototyping.

• Experience and proactive application of AI tools to enhance design workflow speed and quality, with clear examples.

• Strong understanding of information architecture and mobile-specific design best practices.

• Ability to move fluidly between strategic thinking, systems design, and pixel-perfect execution.

• Deep care for all facets of user experience, including speed, reliability, responsiveness, accessibility, and cross-device quality.

• Experience in defining and owning projects, identifying requirements, and proactively seeking opportunities to improve product standards.

Preferred Skills:

• Experience designing mobile applications within the healthcare technology sector.

• Background in healthcare, diagnostics, clinical products, wellness, or regulated consumer experiences.

• Publicly available design artifacts such as side projects, prototypes, open-source contributions, articles, or experiments.

📝 Enhancement Note: The requirement for AI tool proficiency and a portfolio of "real, shipped work" indicates a need for a candidate who can demonstrate practical application and tangible results, not just theoretical knowledge. The "strong design opinions, held loosely" highlights the importance of collaborative flexibility.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing at least 5 years of product design experience, with a strong emphasis on shipped consumer-facing mobile applications.

• Detailed case studies demonstrating the end-to-end design process for at least one significant mobile app e-commerce feature or flow.

• Evidence of designing for both iOS and Android platforms, highlighting mobile-specific considerations and best practices.

• Examples of how AI tools were integrated into the design workflow to improve efficiency or quality.

Process Documentation:

• Case studies should clearly articulate the problem statement, user research insights, design exploration, iterative design process, and final shipped solution.

• Metrics or outcomes demonstrating the impact of your design contributions, such as improvements in conversion rates, user engagement, or task completion times.

• Documentation of how user feedback and testing informed design iterations and final product decisions.

• Examples of how you ensured accessibility standards and cross-device quality in your designs.

📝 Enhancement Note: The portfolio is a critical component for this role. It must not only showcase design skills but also demonstrate strategic thinking, collaborative capabilities, and a results-oriented approach, particularly within the context of mobile commerce and healthcare.

💵 Compensation & Benefits

Salary Range: $120,000 - $150,000 CAD per year.

Explanation of Range: This range is based on Fullscript's stated compensation for the Senior Product Designer role in Canada. The final compensation will be determined by factors including the candidate's specific experience, skills, and geographic location within Canada. This range represents base salary only.

Benefits:

• Stock Options: Potential for equity ownership in the company.

• Wellness Stipends: Financial support for employee well-being initiatives.

• Comprehensive Health Benefits: Details typically include medical, dental, and vision coverage, though specific plans may vary by region.

• Paid Time Off: Generous vacation, sick leave, and public holiday allowances.

• Professional Development: Opportunities for learning, training, and conference attendance to support career growth.

Working Hours: 40 hours per week, with flexibility often afforded to remote employees to manage their schedules effectively, provided core collaboration hours are met.

📝 Enhancement Note: The salary range is competitive for a Senior Product Designer in major Canadian tech hubs like Toronto and Ottawa. The inclusion of stock options and wellness stipends suggests a robust total compensation package beyond base salary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology, focused on providing a platform for healthcare practitioners and patients to manage health plans and access wellness products.

Company Size: While not explicitly stated in the provided text, the description implies a growing, established company with over 125,000 practitioners and 10 million patients using its platform, suggesting a medium to large-sized organization with significant operational scale.

Founded: 2011, indicating a company with a decade of experience and established market presence in the health tech space.

Team Structure:

• The role operates within a product team, requiring close collaboration with Product Managers and Engineers, likely forming a cross-functional squad or pod.

• Design is integrated into the product development process, with designers expected to work closely with stakeholders from ideation through to release.

Methodology:

• A strong emphasis on an experimental mindset: "a bias toward building, testing, learning, and shipping."

• Data-driven decision-making, implied by the mention of "clinical insights, lab interpretations, patient analytics."

• Agile development methodologies are likely employed, given the fast-paced environment and focus on iterative development.

• User-centered design is paramount, with direct engagement with patients and practitioners to inform product strategy.

Company Website: www.fullscript.com

📝 Enhancement Note: Fullscript positions itself as a mission-driven company focused on improving healthcare outcomes. The culture appears to value innovation, user empathy, and autonomous, impact-driven teams within a fast-paced, experimental environment.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a high degree of autonomy, ownership, and the ability to lead design initiatives for complex product areas. It implies mentorship potential and a significant impact on product strategy and execution.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead or Head of Product Design. They will work in close collaboration with Product Managers and Engineering leads within their assigned product squad.

Operations Impact: This role has a direct impact on patient engagement, retention, and conversion rates through the design of the mobile app's core commerce and care plan features. The success of the mobile app is critical to Fullscript's overall growth and mission to improve patient adherence to care plans.

Growth Opportunities:

• Specialization: Deepen expertise in mobile app design, e-commerce within healthcare, or specific areas like patient retention and engagement strategies.

• Leadership: Potential to move into a Lead Product Designer role, managing a team or a larger product domain, mentoring junior designers, and influencing design strategy across the organization.

• Cross-functional Exposure: Gain deeper understanding of product strategy, engineering constraints, and business objectives through close collaboration.

• Skill Expansion: Opportunity to contribute to web platform design, explore new technologies (like AI in design), and potentially influence broader product roadmap decisions.

📝 Enhancement Note: The "Senior" title and emphasis on ownership suggest that this role is for an experienced individual contributor who can operate with a high degree of independence and influence. Growth paths likely involve increased scope, leadership, or specialization within the design function.

🌐 Work Environment

Office Type: The company supports remote work for this position, allowing employees to work from home or a co-working space. While specific office locations are in Ottawa and Toronto, the remote option provides flexibility.

Office Location(s): Ottawa, ON, Canada and Toronto, ON, Canada. These are major Canadian cities with strong tech ecosystems.

Workspace Context:

• A remote-first or hybrid work environment, emphasizing flexibility and autonomy.

• Expectation of a professional home office setup conducive to focused design work and virtual collaboration.

• Access to digital collaboration tools and platforms for seamless team interaction.

• Opportunities for informal connection and team building through virtual channels.

Work Schedule: Standard full-time hours (approximately 40 hours per week), with flexibility in scheduling to accommodate personal needs and different time zones within Canada, provided core collaboration requirements are met.

📝 Enhancement Note: The remote-friendly nature of the role suggests a focus on asynchronous communication and asynchronous workflows, balanced with scheduled synchronous meetings for collaboration and alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and, crucially, your portfolio to assess relevant experience and design capabilities.

• Portfolio Deep Dive: An interview focused on discussing specific projects from your portfolio. Be prepared to walk through your process, design decisions, challenges faced, and outcomes achieved.

• Product & Engineering Collaboration: Interviews with Product Management and Engineering team members to assess your collaborative style, technical understanding, and ability to work within a cross-functional team.

• Design Craft & Strategy: Discussions focused on your design philosophy, approach to problem-solving, understanding of mobile UX/UI best practices, and ability to balance user needs with business goals.

• Final Round: Potentially an interview with a senior leader to discuss cultural fit, long-term career aspirations, and overall alignment with Fullscript's mission.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 strong projects that best represent your experience with mobile app design, e-commerce, and end-to-end product development.

• Tell a Story: For each project, clearly articulate the problem, your role, the user insights, your design process (ideation, iteration, testing), the technical constraints, and the measurable impact or outcomes.

• Highlight Mobile Specifics: Emphasize your understanding of iOS and Android design patterns, platform conventions, and mobile-first thinking.

• Showcase Collaboration: Detail how you partnered with Product Managers, Engineers, and other stakeholders throughout the design lifecycle.

• Demonstrate AI Integration: If applicable, clearly explain how you leveraged AI tools and the benefits they brought to your workflow or final output.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design rationale, trade-offs made, and how you handled feedback.

Challenge Preparation:

• Understand the Context: Research Fullscript's mission, products, and target users (patients and practitioners).

• Practice Explaining Your Process: Be ready to articulate your design process concisely and effectively, focusing on user-centered methodologies and iterative improvements.

• Prepare for "Why": For every design decision, be ready to explain the "why" behind it, linking it back to user needs, business objectives, or technical considerations.

• Think About Trade-offs: Anticipate questions about design trade-offs, such as balancing feature richness with simplicity, or speed with polish.

📝 Enhancement Note: The emphasis on a portfolio and the "walk through your process" aspect of interviews means candidates must be prepared to articulate their design journey, not just present final deliverables. Demonstrating an understanding of the healthcare context specifically for Fullscript will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool. Proficiency in creating complex design systems, interactive prototypes, and collaborating within shared files is essential.

• AI Design Tools: Proactive use and demonstrated proficiency in leveraging AI tools to augment the design workflow (e.g., for ideation, asset generation, workflow automation). Specific tools may vary, but the ability to integrate them effectively is key.

Analytics & Reporting:

• While not explicitly tools the designer will manage, a strong understanding of how to interpret and utilize data from analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to inform design decisions is crucial.

CRM & Automation:

• Not directly managed by this role, but an understanding of how patient data within CRM systems or patient management platforms influences design, and how design impacts user journeys leading to e-commerce transactions.

📝 Enhancement Note: Proficiency in Figma is a must-have. The explicit mention of AI tools suggests that candidates who can showcase innovative applications of AI in their design process will stand out.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to Fullscript's mission of helping people get better through improved healthcare technology.

• User-Centricity: Deep care for the patient and practitioner experience, grounded in real user needs and insights.

• Collaboration: Working closely and effectively with Product and Engineering teams, valuing diverse perspectives.

• Ownership & Accountability: Taking initiative, acting like an owner, and being accountable for the quality and impact of one's work.

• Experimentation & Learning: A bias for action, continuous learning, and a willingness to test, iterate, and adapt based on data and feedback.

• Ego-Free Collaboration: A focus on impactful work and team success over individual recognition.

Collaboration Style:

• Highly collaborative, working in tight-knit cross-functional teams (Product, Engineering, Design).

• Open communication and active participation in design reviews and feedback sessions.

• Proactive engagement with stakeholders to gather input and ensure alignment.

• A willingness to adapt based on feedback and evolving project requirements.

📝 Enhancement Note: The culture appears to be fast-paced, iterative, and focused on impact. The emphasis on "acting like an owner" and a "bias toward building, testing, learning, and shipping" points to a dynamic and results-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Commerce and Care: Designing e-commerce experiences within a healthcare context requires a nuanced approach that prioritizes patient well-being and adherence alongside transactional efficiency.

• Mobile-First Design for Complex Workflows: Translating potentially complex healthcare-related purchasing and management workflows into intuitive, fast, and polished mobile experiences.

• Rapid Iteration in a Fast-Paced Environment: Adapting to frequent changes, prioritizing impactful work, and delivering high-quality designs under tight timelines.

• Integrating AI Tools Effectively: Proactively identifying and implementing AI tools to improve design processes and outcomes, requiring continuous learning and experimentation.

Learning & Development Opportunities:

• Deepen Healthcare Tech Expertise: Gain specialized knowledge in designing for the healthcare industry, understanding regulatory nuances, and patient engagement strategies.

• Advance Mobile Design Skills: Hone expertise in iOS and Android design patterns, performance optimization for mobile, and cross-device consistency.

• Lead Design Initiatives: Opportunities to take on more complex projects, mentor junior designers, and contribute to the evolution of Fullscript's design system and processes.

• Explore Emerging Technologies: Stay at the forefront of design by experimenting with and integrating new tools and technologies, particularly AI, into the design workflow.

📝 Enhancement Note: The challenges highlight the unique intersection of e-commerce, healthcare, and mobile design. Growth opportunities are geared towards deepening expertise in these areas and moving into more senior or leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a mobile commerce experience. What were the key challenges, how did you address them, and what was the outcome?" (Focus on your process, user research, and quantifiable results.)

• "How do you balance the needs of different stakeholders (Product, Engineering, business goals, user needs) when designing a feature?" (Highlight your collaborative approach and prioritization skills.)

Company & Culture Questions:

• "Why are you interested in Fullscript and our mission to improve healthcare?" (Research Fullscript's mission and values, and connect them to your own motivations.)

• "How do you approach working in a fast-paced, experimental environment that requires rapid iteration?" (Discuss your adaptability, bias for action, and comfort with ambiguity.)

Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly outline the problem, your role, the user insights, your design process (sketches, wireframes, prototypes, user testing), key design decisions, and the final shipped product/outcomes.

• Quantify Success: Whenever possible, use data and metrics to demonstrate the impact of your design work (e.g., increased conversion, reduced drop-off, improved user satisfaction).

• Highlight Collaboration: Explicitly mention how you worked with Product Managers and Engineers, and how their input shaped your designs.

• Showcase AI Integration: If you used AI tools, be ready to explain how and why, demonstrating tangible benefits to your workflow or the final design.

• Practice Your Narrative: Rehearse your presentation to ensure it's concise, engaging, and clearly communicates your thought process and contributions.

📝 Enhancement Note: Be prepared to defend your design decisions with user-centric rationale and data. Demonstrating an understanding of both e-commerce best practices and the specific nuances of healthcare applications will be critical.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application directly through Fullscript's careers page, ensuring all required fields are completed.

• Customize Your Resume: Tailor your resume to highlight experience with mobile app design, e-commerce, Figma, AI tools, and cross-functional collaboration. Use keywords from the job description to optimize for applicant tracking systems (ATS).

• Prepare Your Portfolio: Curate 3-4 of your strongest mobile app design projects. Ensure each case study clearly outlines the problem, your process, your role, and the measurable impact. Be ready to present and discuss these in detail.

• Practice Your Pitch: Rehearse your portfolio walkthrough and be prepared to articulate your design philosophy, problem-solving approach, and how you leverage AI in your workflow.

• Research Fullscript: Familiarize yourself with Fullscript's mission, products, target audience (patients and practitioners), and company culture to articulate your genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.