Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: TrustedHousesitters

Location: Remote, United Kingdom

Job Type: Full-time

Category: Product Design / Growth Design

Date Posted: 2026-04-16

Experience Level: 5-10 Years

🚀 Role Summary

• Owns the end-to-end acquisition and onboarding experience for a rapidly growing direct-to-consumer (DTC) marketplace, impacting millions of pet lovers globally.

• Drives conversion rate optimization (CRO) through rigorous experimentation, hypothesis testing, and data-driven design decisions.

• Elevates the visual craft and user interface (UI) quality across web and mobile platforms, ensuring a premium and aspirational brand experience.

• Collaborates closely with cross-functional teams including Product, Engineering, Data, and CRM to shape product strategy and deliver impactful user journeys.

• Translates quantitative and qualitative insights from tools like Amplitude into actionable design improvements and testable ideas.

📝 Enhancement Note: This role is specifically focused on "Growth Design" within the New Member Revenue squad, emphasizing a commercial and experimental approach to product design, rather than purely aesthetic or feature-driven design. The primary objective is to improve conversion metrics from initial discovery through to first payment.

📈 Primary Responsibilities

• End-to-end ownership of the new member acquisition and onboarding journey, encompassing homepage, landing pages, registration flows, onboarding nudges, and the first payment experience.

• Co-ownership of the experimentation roadmap with the CRO Manager, including framing hypotheses, defining success metrics, and delivering rapid, iterative tests.

• Championing and elevating the visual design standards across all touchpoints, ensuring a considered, current, and well-executed aesthetic.

• Translating user insights from quantitative (e.g., Amplitude) and qualitative data sources into compelling, testable design solutions.

• Partnering proactively with Product Management, Engineering, Data Analysts, and CRM specialists to influence product strategy and design direction early in the decision-making process.

• Designing and optimizing user flows for both web-first experiences and increasingly for mobile platforms.

• Integrating trust signals and community moments into user journeys to enhance aspirational appeal and build digital trust, aligning with "Project Heartbeat."

• Contributing to the strategic direction of the New Member Revenue squad by providing design expertise and user-centric perspectives.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on measurable outcomes, particularly conversion rates and user acquisition metrics. The role requires a blend of strategic thinking, hands-on design execution, and a deep understanding of experimentation frameworks and user psychology in a B2C marketplace context.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and expertise in product design, growth design, and UI/UX is essential.

Experience:

• 5-10 years of experience in product design, with a significant portion focused on growth, acquisition, or conversion optimization.

Required Skills:

• Growth Design Expertise: Demonstrated ability to own acquisition or conversion-focused design work, with a clear track record of running experiments and positively impacting key metrics (e.g., conversion rate, activation).

• UI Craftsmanship: Exceptional visual design skills with a strong portfolio showcasing high-quality UI design for web and mobile applications. Ability to maintain a high visual bar consistently.

• Experimentation & Hypothesis Testing: Proficiency in framing hypotheses, designing A/B tests, defining success metrics, and iterating based on test results.

• Data Analysis & Insight Translation: Ability to self-serve and interpret data from analytics platforms (e.g., Amplitude) to identify user behavior patterns, derive insights, and translate them into actionable design solutions.

• Cross-functional Collaboration: Proven ability to work effectively and collaboratively with Product Managers, Engineers, Data Analysts, and CRM teams, influencing strategy and design decisions.

Preferred Skills:

• Experience designing for marketplace or subscription business models.

• Familiarity with user onboarding flows and lifecycle marketing nudges.

• Understanding of how to build digital trust and community within a platform.

• Experience with mobile-first design principles and implementation.

• Familiarity with user research methodologies and translating qualitative feedback into design.

📝 Enhancement Note: The emphasis is on practical, results-oriented experience. Candidates are expected to articulate specific examples of experiments they've run, the hypotheses behind them, and the quantifiable impact they achieved. A strong portfolio is paramount, serving as a primary evaluation tool.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Experimentation Case Studies: Detailed examples of past growth experiments, clearly outlining the problem statement, hypothesis, design solution, metrics used, test execution, and quantifiable results.

• Conversion Flow Optimization: Designs showcasing improvements to key conversion funnels (e.g., homepage to signup, signup to payment).

• UI/UX Craftsmanship: Examples demonstrating a high visual design standard, attention to detail, and a considered approach to user interface design across web and mobile.

• Data-Informed Design: Evidence of how data (quantitative and qualitative) informed design decisions and led to measurable improvements.

Process Documentation:

• Hypothesis Framing: Ability to document clear, testable hypotheses that link user problems to potential design solutions and desired business outcomes.

• Metrics Definition: Clarity on defining and tracking key performance indicators (KPIs) relevant to acquisition and conversion.

• Iteration & Learning: Demonstrating a process of iterative design based on experiment outcomes and continuous learning.

📝 Enhancement Note: The portfolio should not just showcase aesthetic design but critically, the candidate's ability to drive business impact through design. Case studies demonstrating a systematic approach to experimentation and conversion optimization are highly valued.

💵 Compensation & Benefits

Salary Range: £70,000 - £80,000 per year

Benefits:

• Pet-Focused:

  • Annual Premium TrustedHousesitters membership.
  • Giftable Premium memberships for friends and family.
  • Contribution of up to £500/year towards travel costs for remote sits.
  • Pet adoption fee coverage and "pawternity" leave for new rescue pets.

• Health & Wellbeing:

  • SimplyHealth healthcare cash plan.
  • Bupa Health Insurance and Dental Insurance.
  • Specsavers eyecare scheme.
  • Weekly virtual yoga sessions.
  • Employee giving via Charities Trust and 2 days paid annual volunteering allowance (Trusted Giving scheme).

• Working Environment:

  • Fully remote work from anywhere in the world (UK tax resident compliance required).
  • £200 annual home office equipment budget.
  • Provided Macbook and Apple accessories upon starting.
  • Access to global co-working spaces (Spaces).
  • Quarterly all-expenses-paid team meetups.
  • Funding for team events (remote or in-person).
  • Budget for personal development resources and dedicated learning time.
  • Flexible work hours (role-dependent).

• Compensation & Time Off:

  • 25 days annual leave + bank holidays + Christmas closure (up to 36 days for some roles).

  • Competitive salary reviewed twice yearly.

  • Generous equity package.

  • Discretionary 10% quarterly bonus scheme.

  • Pension scheme (5% employee contribution, 3% employer contribution).

  • £500 recruitment referral bonus. Working Hours: The role is full-time, with an implied standard of 40 hours per week, but offers flexibility depending on the role and individual needs.

📝 Enhancement Note: The salary range is competitive for a Senior Product Designer role with a focus on growth and experimentation in the UK market. The benefits package is extensive and strongly aligned with the company's pet-centric mission and commitment to employee wellbeing and flexibility. The remote work policy is a significant perk, emphasizing global reach.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Marketplace / Travel / Pet Care (Direct-to-Consumer - DTC)

Company Size: Over 100 employees. This size indicates a company that has moved beyond startup chaos but retains agility and a close-knit feel, allowing for significant individual impact.

Founded: The company was founded prior to 2026, having grown into a global community with members in over 140 countries. This suggests a mature product and business model with established processes, yet still in a phase of aggressive growth.

Team Structure:

• The role sits within the "New Member Revenue squad," indicating a cross-functional team focused specifically on the acquisition and initial revenue generation from new users.

• This squad likely includes Product Managers, Engineers, Data Analysts, CRM Specialists, and a CRO Manager, fostering a collaborative, results-oriented environment.

Methodology:

• Data-Driven Experimentation: A core methodology, emphasized by the "Project Heartbeat" initiative and the co-ownership of the experimentation roadmap.

• Agile Development: Implied by the focus on rapid testing, iteration, and close collaboration between design, product, and engineering.

• User-Centric Design: While focused on conversion, the goal is to make the product "feel as aspirational as Airbnb," indicating a commitment to user experience and emotional design alongside commercial objectives.

Company Website: https://www.trustedhousesitters.com/

📝 Enhancement Note: TrustedHousesitters is operating in a dynamic DTC space, aiming for aspirational brand positioning similar to Airbnb. The company culture appears to value rapid iteration, data-informed decision-making, and collaborative problem-solving within focused, cross-functional squads.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level implies significant autonomy, ownership of complex product areas, and the ability to influence strategy. The role is not entry-level and requires demonstrated expertise.

Reporting Structure: The Senior Product Designer will report to the Director of Design and work closely within the New Member Revenue squad, collaborating with Product, Engineering, Data, and CRM. This structure provides both design leadership and cross-functional integration.

Operations Impact: This role has a direct and significant impact on the company's growth trajectory by optimizing the new member acquisition and onboarding funnel. Success directly translates to increased membership, revenue, and market share, contributing to the company's goal of reaching 1 million members and becoming the "world's most-loved travel solution for pet people."

Growth Opportunities:

• Skill Specialization: Deepen expertise in growth design, experimentation, CRO, and marketplace dynamics.

• Leadership Potential: Opportunity to influence product strategy and potentially mentor junior designers as the team grows.

• Cross-functional Mastery: Develop a strong understanding of how design integrates with data, engineering, and commercial functions within a DTC tech company.

• Learning & Development: Access to personal development resources and dedicated learning time, supported by the company.

• Career Advancement: Potential to move into Lead Product Designer roles or management positions within the product or design functions as the company scales.

📝 Enhancement Note: This role offers a clear path for a designer passionate about growth and impact. The focus on experimentation and measurable results provides a strong foundation for career progression within the operations and product development fields.

🌐 Work Environment

Office Type: Fully Remote. This means no central physical office is required for daily work, offering maximum flexibility.

Office Location(s): The role is based in the United Kingdom for tax residency purposes, but work can be performed from anywhere globally. Access to global co-working spaces (Spaces) is provided as an option for those who wish to work from a different environment.

Workspace Context:

• Flexibility: The primary context is remote work, allowing employees to structure their workdays and locations to suit their needs, provided they meet UK tax residency requirements.

• Tools & Technology: Employees receive a Macbook, Apple accessories, and an annual budget for home office equipment, ensuring they have the necessary tools to be productive remotely.

• Collaboration: While remote, the company fosters connection through quarterly all-expenses-paid meetups, funded team events, and access to co-working spaces, aiming to mitigate the isolation of remote work and build team cohesion.

Work Schedule: Full-time with flexible work hours offered, depending on the specific role and team needs. This allows for better integration of personal life and work.

📝 Enhancement Note: The fully remote nature of the role, combined with the provision of home office equipment and opportunities for in-person connection, creates a highly flexible and supportive work environment designed for distributed teams. The UK tax residency requirement is a key compliance point.

📄 Application & Portfolio Review Process

Interview Process:

1. Talent Screen (30 mins): Initial conversation with the Talent team to discuss background, motivations, and the role details. Preparation should focus on clearly articulating your career journey and why this specific role at TrustedHousesitters appeals to you.

2. Hiring Manager Interview (30 mins): A discussion with the Director of Design. This will be a two-way conversation about your craft, your approach to growth design, and assessing mutual fit. Be ready to discuss your design philosophy and how it aligns with growth objectives.

3. Portfolio & Technical Review: A more in-depth session with the team. This is where your case studies will be scrutinized. Focus on clearly presenting your experimental process, your UI/UX thinking, and your strategic approach to solving product and conversion challenges. Be prepared to walk through your portfolio and answer detailed questions about your past projects.

4. Final Stage: You will be asked to present a high-level view of your potential focus areas and priorities for your first 90 days. This is not a fully polished strategy, but an honest assessment of the opportunity and what you'd want to investigate further. Demonstrate your analytical thinking and strategic foresight.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio with a clear narrative for each case study. Start with the business problem and user need, detail your process (research, ideation, design, testing), highlight your specific contributions, and conclude with the measurable outcomes.

• Quantify Everything: For growth-focused roles, numbers are crucial. Clearly state the metrics you influenced, the percentage improvements achieved, and the ROI of your design interventions. Use data visualization where appropriate.

• Show, Don't Just Tell: Use mockups, prototypes, and even brief video walkthroughs to illustrate your designs and user flows. For experimentation, visual representations of A/B test variations can be effective.

• Focus on "Why": Be prepared to explain the rationale behind every design decision, especially how it connects to hypotheses and business goals. Demonstrate your strategic thinking beyond just executing tasks.

• Tailor to the Role: Highlight projects that directly relate to acquisition, onboarding, conversion, marketplaces, or subscription models. Showcase your ability to balance visual appeal with commercial objectives.

Challenge Preparation:

• 90-Day Plan: Think about the key areas of the acquisition funnel you'd prioritize investigating. Consider the current state of the product, potential hypotheses for improvement, and the data you'd want to gather.

• Experimentation Scenarios: Be ready to discuss how you would approach a hypothetical experimentation scenario for a specific part of the user journey.

• Stakeholder Alignment: Prepare to discuss how you would collaborate with Product Managers, Engineers, and Data Analysts to design, test, and launch new features or optimizations.

📝 Enhancement Note: The interview process is designed to assess not only design craft but also strategic thinking, data literacy, and a growth-oriented mindset. The portfolio review is a critical component, so candidates should invest significant time in preparing clear, compelling, and data-backed case studies.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (implied by modern design practices and Apple ecosystem preference).

• Analytics & Data: Amplitude (explicitly mentioned for self-service data analysis).

• Collaboration: Slack, Jira, Confluence (standard tools for remote, agile teams).

• CRM: Specific CRM tools are not mentioned, but integration with CRM for lifecycle nudges is noted.

Analytics & Reporting:

• Amplitude: The primary tool for quantitative user behavior analysis, essential for understanding user journeys and identifying experimentation opportunities.

• Data Visualization Tools: While not explicitly named, the ability to interpret and present data suggests familiarity with dashboarding or reporting tools used internally or by the data team.

CRM & Automation:

• CRM Integration: The role requires understanding how design impacts CRM campaigns and lifecycle nudges, implying a need to work with or understand CRM functionalities.

• Experimentation Platforms: Likely utilize A/B testing tools integrated into their web/mobile platform, managed in conjunction with the CRO Manager.

📝 Enhancement Note: Proficiency with Amplitude is a key requirement. Experience with Figma and a strong understanding of how design integrates with CRM and experimentation platforms are crucial for success in this role.

👥 Team Culture & Values

Operations Values:

• Growth Mindset: A continuous drive to improve metrics and achieve ambitious company goals (e.g., reaching 1 million members).

• Experimentation & Learning: Valuing a test-and-learn approach, embracing data, and iterating based on results.

• Collaboration: Treating design as a shared effort, working closely with diverse teams to achieve collective success.

• Craftsmanship: Upholding high standards in both visual design and the strategic thinking behind it.

• User Focus: Aiming to create aspirational and loved experiences for pet owners and sitters, balancing commercial needs with user value.

Collaboration Style:

• Integrated Squads: Working within cross-functional squads where design is embedded from the outset, not a post-decision hand-off.

• Data-Informed Dialogue: Discussions are grounded in data and user insights, fostering a fact-based approach to decision-making.

• Shared Ownership: A collaborative approach where different functions contribute to the success of the acquisition and onboarding journey.

• Open Communication: Encouraging transparent feedback and dialogue across disciplines to refine designs and strategies.

📝 Enhancement Note: The company culture appears to be a blend of a fast-paced, metric-driven environment with a strong emphasis on collaboration, continuous improvement, and a genuine passion for its mission. The value placed on "craft" suggests a commitment to quality design output.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Visual Bar with Conversion: The core challenge is to elevate the aspirational feel of the brand (like Airbnb) while rigorously optimizing for conversion metrics, which can sometimes pull in opposite design directions.

• Rapid Experimentation Pace: Maintaining a high velocity of testing and iteration without sacrificing design quality or strategic coherence.

• Remote Collaboration: Ensuring effective communication and collaboration across distributed teams and time zones.

• Translating Complex Data: Effectively synthesizing insights from tools like Amplitude and user feedback into clear, actionable design solutions.

Learning & Development Opportunities:

• Growth Design Mastery: Becoming an expert in conversion rate optimization, A/B testing, and data-driven product development within a DTC context.

• Marketplace Dynamics: Gaining deep insights into the nuances of building and growing a two-sided marketplace.

• Strategic Influence: Developing skills in influencing product strategy and collaborating effectively with senior stakeholders.

• Mentorship: Potential to learn from experienced designers and leaders within the company.

• Industry Trends: Staying abreast of evolving best practices in product design, growth hacking, and digital user experiences.

📝 Enhancement Note: This role presents a significant opportunity for growth in the specialized field of growth design within a successful DTC company. The challenges are inherent to scaling a popular platform and require a proactive, adaptable, and data-savvy individual.

💡 Interview Preparation

Strategy Questions:

• "Describe an experiment you led that significantly moved a key conversion metric. What was your hypothesis, how did you design the test, and what were the results?" (Focus on quantifiable impact and your process.)

• "How would you balance a high visual design bar with the need for rapid A/B testing on our homepage or registration flow?" (Demonstrate your understanding of the dual mandate.)

Company & Culture Questions:

• "What excites you most about TrustedHousesitters' mission and our goal to become the world's most-loved travel solution for pet people?" (Connect your passion to the company's purpose.)

• "How do you approach collaboration with Product Managers, Engineers, and Data Analysts? Can you describe a time you navigated a disagreement with a stakeholder?" (Highlight your teamwork and communication skills.)

Portfolio Presentation Strategy:

• Narrative is Key: For each case study, tell a compelling story. Start with the business challenge and user problem, detail your role and process, and crucially, highlight the measurable results.

• Data Visualization: Use charts and graphs to clearly present metrics, conversion improvements, and the impact of your designs.

• Showcase the "Why": Be prepared to articulate the rationale behind every decision, especially how it connects to hypotheses and user needs. Explain why you chose specific solutions and tested particular variations.

• Focus on Experimentation: Dedicate significant time to explaining your experimental process, including hypothesis formulation, test design, and interpretation of results.

• Conciseness: Be mindful of time. Prioritize the most impactful projects and be ready to go deep on those, while providing a concise overview of others.

📝 Enhancement Note: Interview preparation should heavily focus on quantifying impact, articulating a systematic approach to growth and experimentation, and demonstrating how design directly contributes to business objectives within a collaborative environment.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Lever link.

• Craft a compelling portfolio: Curate 2-3 detailed case studies that highlight your experience in growth design, experimentation, and driving conversion metrics. Clearly articulate the problem, your process, your specific contributions, and the measurable results.

• Tailor your resume: Optimize your resume with keywords from the job description, emphasizing your experience in acquisition, onboarding, CRO, A/B testing, and working with growth-focused product teams.

• Prepare for the interview process: Practice articulating your experience, especially regarding experimentation and data-driven design. Be ready to discuss your portfolio in detail and your 90-day vision for the role.

• Research TrustedHousesitters: Understand their business model, user base, and mission. Consider how your design approach aligns with their goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.