Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: R37 Lab, R1 RCM

Location: United States

Job Type: FULL_TIME

Category: Product Design / UX Design

Date Posted: 2026-08-10

Experience Level: 7-10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive the design and scaling of critical enterprise platforms within revenue cycle management (RCM), focusing on complex, high-impact workflows.

• Operate at the intersection of UX design, product strategy, and technical prototyping to deliver innovative solutions.

• Evolve an existing production system with active internal users while simultaneously building a new client-facing, AI-enabled offering.

• Champion a problem-first approach, leveraging craft as a tool for clarity and simplifying high-density, workflow-heavy systems.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, indicating a need for significant autonomy, strategic influence, and the ability to mentor or guide less experienced designers. The focus on "0→1" product development alongside scaling an existing platform suggests a dynamic environment requiring adaptability and a strong understanding of both new product ideation and iterative improvement. The emphasis on "hybrid design-and-code" and "dev-adjacent workflows" points towards a technically proficient designer who can bridge the gap between design and engineering.

📈 Primary Responsibilities

• Lead the end-to-end design process for complex enterprise workflows, from discovery and user research to high-fidelity prototyping and implementation support.

• Collaborate closely with Product Managers and Engineering teams to define product vision, strategy, and detailed feature specifications.

• Conduct user research, including interviews, usability testing, and competitive analysis, to inform design decisions and validate solutions.

• Develop comprehensive design documentation, including user flows, wireframes, interactive prototypes, and detailed UI specifications.

• Contribute to and evolve design systems, ensuring consistency, scalability, and efficiency across multiple product surfaces.

• Leverage technical prototyping skills to create functional mockups and explore technical feasibility, working closely with engineering.

• Champion best practices in UX design, accessibility, and usability for data-dense, workflow-heavy applications.

• Influence product strategy by identifying user needs, market opportunities, and potential areas for innovation, particularly with AI-enabled features.

📝 Enhancement Note: Given the dual focus on an existing system and a new AI-enabled offering, responsibilities will likely include balancing iterative improvements for current users with foundational design for novel functionalities. The "senior" title implies expectations for independent problem-solving, strategic input into product roadmaps, and potentially guiding design direction for specific product areas.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is often preferred for senior roles, demonstrating foundational knowledge. Equivalent practical experience will also be highly valued.

Experience: 7–10+ years of progressive experience in Product Design, UX Design, or a closely related field, with a significant portion dedicated to enterprise-level products.

Required Skills:

• Proven track record in enterprise UX design, with a strong portfolio showcasing complex workflow design and end-to-end ownership.

• Deep expertise in Figma and modern design tooling (e.g., Sketch, Adobe Creative Suite).

• Demonstrated ability to drive user research and discovery initiatives independently.

• Strong understanding of data-dense, workflow-heavy environments and the challenges they present.

• Excellent cross-functional communication and collaboration skills, with the ability to effectively partner with Product and Engineering.

• Proficiency in creating high-fidelity prototypes outside of Figma.

• Solid understanding of HTML, CSS, and fundamental JavaScript, with familiarity in React being a strong advantage.

• Comfort with dev-adjacent workflows, including using tools like VS Code.

• Experience with AI-assisted prototyping and code-generation tools (e.g., Claude, GitHub Copilot).

• Ability to think in systems and contribute to scalable component systems and design patterns. Preferred Skills:

• Experience designing for Enterprise SaaS, fintech, or other complex B2B platforms.

• Experience contributing to or managing design systems.

• Background in startup or early-stage product development environments.

• Exposure to or direct experience designing AI-enabled product experiences.

• Familiarity with healthcare technology or revenue cycle management (RCM) is a plus, but not a primary requirement.

📝 Enhancement Note: The requirement for HTML/CSS/JavaScript fundamentals and React familiarity, coupled with "dev-adjacent workflows" and "AI-assisted prototyping," strongly suggests this role is for a "Product Designer +" or "UX Engineer" hybrid. Candidates should emphasize their ability to bridge design and development. The "7-10+ years" experience level indicates a need for strategic thinking, leadership potential, and a deep understanding of the product development lifecycle beyond just UI execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly demonstrates expertise in enterprise UX design.

• Case studies showcasing the design of complex workflows, highlighting the problem framing, design process, and resulting outcomes.

• Evidence of end-to-end ownership from initial discovery through to implementation or iteration.

• Examples of how you've simplified high-density systems and managed intricate data visualizations.

• Prototypes that illustrate complex interactions and user flows, ideally showcasing technical prototyping capabilities.

• Demonstrations of system thinking and how your designs contribute to scalable component systems or design patterns. Process Documentation:

• Detailed documentation of your design process, including user research methodologies, ideation techniques, and validation strategies.

• Clear articulation of how you translate user needs and business requirements into tangible design solutions.

• Examples of how you collaborate with engineering and product teams throughout the development lifecycle.

• Documentation of contributions to design systems, including component creation, style guides, and usage guidelines.

📝 Enhancement Note: For a Senior Product Designer role, especially one with a technical prototyping component, the portfolio should go beyond static mockups. It should include interactive prototypes, potentially code snippets or links to functional demos, and clear explanations of the impact achieved through design interventions. The emphasis on "0→1" and "scaling" means portfolios should ideally show experience with both greenfield product development and the evolution of mature products.

💵 Compensation & Benefits

Salary Range: $165,000 - $175,000 per year.

Benefits:

• Competitive benefits package, which typically includes:

  • Comprehensive health, dental, and vision insurance.

  • Retirement savings plans (e.g., 401(k) with company match).

  • Paid time off (PTO), including vacation, sick leave, and holidays.

  • Life and disability insurance.

  • Potential for stock options or bonuses, depending on company policy for senior roles.

  • Professional development opportunities, including training and conference attendance. Working Hours: The standard working hours are typically 40 hours per week. Given the fully remote nature of this role, there may be flexibility in daily scheduling, but core collaboration hours will likely be expected.

📝 Enhancement Note: The provided salary range of $165,000 - $175,000 USD for a Senior Product Designer in the US aligns with industry benchmarks for experienced professionals in high-cost-of-living areas or for roles requiring specialized technical skills like hybrid design-code capabilities. This range is competitive for a fully remote senior position. The mention of a "competitive benefits package" is standard, but candidates should inquire about specifics during the interview process, especially regarding health coverage, retirement plans, and professional development budgets.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Revenue Cycle Management (RCM). R1 RCM is a major player in optimizing healthcare financial operations, focusing on improving patient experience and provider financial health through technology and services. R37 Lab is likely their innovation or product development arm, focusing on cutting-edge solutions.

Company Size: R1 RCM is a large enterprise organization. Information from LinkedIn suggests it is a company of 10,000+ employees. R37 Lab, as a distinct unit, might operate with more agility, akin to a tech startup within a larger corporation.

Founded: R1 RCM was founded in 2003. This indicates a company with established processes and a solid market presence, but also one that is investing in new ventures like R37 Lab to drive future growth and innovation.

Team Structure:

• The Product Design team within R37 Lab likely comprises skilled designers, product managers, and engineers working collaboratively.

• Reporting structure will likely involve reporting to a Design Lead or Head of Product, with close collaboration across functional teams (Product, Engineering, Data Science).

• Cross-functional collaboration is a core tenet, especially given the "hybrid design-and-code" and "dev-adjacent workflows" mentioned. Designers are expected to integrate seamlessly with engineering and product management. Methodology:

• Data-driven decision-making is paramount, especially in RCM where operational efficiency and financial impact are key metrics.

• Agile development methodologies are likely employed, facilitating rapid iteration and continuous delivery.

• A focus on user-centric design, aiming to solve complex operational challenges for both internal users and external clients.

• Embracing new technologies, particularly AI, to enhance product offerings and drive innovation in healthcare RCM.

Company Website: http://R1RCM.com

📝 Enhancement Note: The context of R37 Lab within R1 RCM is crucial. It suggests a blend of established corporate resources and stability with the innovation and fast-paced nature of a product lab or startup. The company's focus on RCM implies a need for designers who can handle intricate business logic and operational workflows, rather than purely consumer-facing aesthetics.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a position of significant responsibility and influence. It requires not only strong execution skills but also strategic thinking, the ability to drive initiatives independently, and potentially mentorship of junior team members. This level typically involves owning complex product areas, contributing to product strategy, and influencing design best practices across teams.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager, Director of Product Design, or potentially a Head of Product within R37 Lab. They will work closely with Product Managers and Engineering Leads, forming a core product team for their assigned area.

Operations Impact: The role directly impacts the success of critical enterprise platforms. By designing intuitive and efficient workflows for revenue cycle management, the designer contributes to:

• Increased operational efficiency for R1 RCM's clients.

• Improved financial outcomes for healthcare providers.

• Enhanced user experience for internal and external stakeholders.

• The successful launch and scaling of new, AI-enabled product offerings.

• The overall competitiveness and innovation of R1 RCM in the healthcare technology market. Growth Opportunities:

• Design Leadership: Potential to grow into Lead Designer, Design Manager, or Head of Design roles, taking on more strategic oversight and team management responsibilities.

• Specialization: Deepen expertise in AI-driven product design, complex enterprise systems, or design systems architecture.

• Product Strategy: Transition into Product Management or Strategy roles, leveraging a strong understanding of user needs and technical capabilities.

• Cross-functional Mobility: Opportunities to move into roles within Product Management, Engineering, or even business strategy, given the breadth of experience gained.

• Mentorship: Opportunities to mentor junior designers and contribute to the development of the design team.

📝 Enhancement Note: The "0→1" and scaling aspects of the role suggest significant opportunities for impact and visibility. Growth for a Senior Designer here could involve leading the design for a major new product initiative or becoming a subject matter expert in a critical domain like AI in RCM.

🌐 Work Environment

Office Type: The role is advertised as "TELECOMMUTE" and "remote_derived": true, indicating a fully remote work environment. This allows for flexibility in location within the United States.

Office Location(s): While fully remote, the company has derived locations such as Austin, Texas; New York, New York; and San Francisco, California. This might indicate hubs for team collaboration or where the company has a significant presence, though it doesn't restrict remote employees from being elsewhere in the US.

Workspace Context:

• Collaborative Environment: Despite being remote, expect a highly collaborative environment that leverages modern communication and collaboration tools (e.g., Slack, Zoom, Miro, Figma). Regular virtual stand-ups, design critiques, and cross-functional syncs will be common.

• Tools and Technology: Access to industry-standard design and prototyping tools (Figma), development environments (VS Code), and potentially AI tools for design and coding assistance.

• Team Interaction: Opportunities for frequent interaction with product managers, engineers, data scientists, and other designers through structured meetings and informal communication channels.

Work Schedule: Standard 40-hour work week, with the flexibility inherent in a remote role. However, candidates should be prepared for core collaboration hours that may span different time zones across the US. The nature of enterprise product development might also require occasional flexibility for critical deadlines or launches.

📝 Enhancement Note: A fully remote setup for a senior role requires strong self-discipline, proactive communication, and an ability to build rapport virtually. The company's location data suggests potential for in-person meetups or retreats, though this is not guaranteed.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio. Be sure your resume and portfolio highlight relevant enterprise UX, complex workflow, and technical prototyping experience.

• Technical/Portfolio Review: You'll likely present your portfolio to the hiring team (Design, Product, Engineering). Be prepared to discuss your process, decision-making, and the impact of your work, with a focus on complex enterprise challenges. Expect questions about your technical prototyping skills and how you collaborate with engineers.

• Design Challenge (Potential): A take-home assignment or a live design exercise may be given to assess your problem-solving skills, design thinking, and ability to work within constraints. Focus on demonstrating how you approach a complex, data-dense problem.

• Cross-functional Interviews: Interviews with Product Managers and Engineering Leads to assess collaboration style, technical fluency, and strategic thinking.

• Final Round: Potentially with senior leadership to discuss overall fit, vision, and long-term contributions.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent enterprise UX, complex workflows, and your technical prototyping capabilities. Prioritize projects that show end-to-end ownership and clear, quantifiable outcomes.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the impact achieved. Use visuals effectively to illustrate your points.

• Highlight Technical Skills: Explicitly showcase your proficiency with Figma, high-fidelity prototyping outside Figma, and your HTML/CSS/JS/React understanding. If possible, include examples of prototypes built with code or discuss how your designs are implemented.

• Demonstrate System Thinking: Explain how your designs fit into a larger system or contribute to a design system. Show how you think about scalability and consistency.

• Address AI/New Tech: If you have experience with AI-assisted tools or designing AI-enabled products, highlight this prominently.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Revenue Cycle Management (RCM) at a high level. Understand the key stakeholders (patients, providers, payers) and the typical workflows involved in billing, claims, and payments.

• Practice Problem Framing: Be ready to articulate the core problem you're trying to solve, who it affects, and why it's important.

• Emphasize Process: For any design challenge, clearly outline your approach: discovery, ideation, prototyping, testing, iteration.

• Technical Prototyping Focus: If a challenge involves a technical component, be prepared to discuss how you would approach building a prototype that demonstrates core functionality or interaction.

📝 Enhancement Note: The emphasis on "hybrid design-and-code" and "dev-adjacent workflows" means candidates must be ready to discuss their technical contributions and how they integrate with engineering practices. Portfolio reviews will likely scrutinize technical fidelity and feasibility.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool. Expect advanced usage for UI design, complex component creation, and collaborative workflows.

• Modern Design Tooling: Proficiency with complementary tools for asset management, collaboration, or specialized design tasks.

• High-Fidelity Prototyping Tools (Outside Figma): Experience with tools like Framer, Principle, or even custom code-based prototyping will be highly valued.

Analytics & Reporting:

• While not a primary focus for the designer, understanding how to interpret data from analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to inform design decisions is beneficial.

• Familiarity with data visualization principles for presenting complex RCM data effectively within the product. CRM & Automation:

• Not directly managed by the designer, but understanding the principles of CRM systems and workflow automation is crucial for designing enterprise solutions in RCM.

• Familiarity with how design decisions impact downstream automation processes. Development & Prototyping Tools:

• HTML / CSS / JavaScript: Fundamental knowledge for understanding front-end implementation and creating technically sound designs.

• React: Familiarity is preferred, indicating an ability to design within the context of a popular front-end framework and potentially contribute to component libraries.

• VS Code: Comfort in a development environment for accessing code, understanding project structure, and potentially working with code-based prototypes.

• AI-Assisted Prototyping Tools: Experience with tools like Claude for code generation or other AI-powered design aids.

📝 Enhancement Note: The explicit mention of HTML/CSS/JavaScript fundamentals, React familiarity, VS Code, and AI-assisted prototyping tools positions this role as a senior designer with significant technical depth, often referred to as a UX Engineer or a highly technical Product Designer. Candidates should showcase their comfort and experience in this hybrid space.

👥 Team Culture & Values

Operations Values:

• Problem-First Approach: Prioritizing the resolution of complex workflows and user challenges over purely aesthetic considerations.

• Craft as a Tool for Clarity: Using design skills to simplify complexity and enhance understanding, not just for decoration.

• Technical Fluency: Embracing a hybrid design-and-code environment and understanding the technical implications of design decisions.

• Systems Thinking: Designing with scalability, consistency, and future integration in mind, contributing to robust product architectures.

• Collaboration & Partnership: Working seamlessly with Product and Engineering to achieve shared goals.

• Innovation & Forward-Thinking: Driving new product initiatives, particularly with AI, and shaping the future of enterprise design in healthcare.

Collaboration Style:

• Dev-Adjacent: Designers are expected to work very closely with engineers, understanding their perspectives and contributing to a shared understanding of the product.

• Outcome-Oriented: Focus on delivering tangible results and measurable improvements for users and the business.

• Transparent & Iterative: Open communication, regular feedback loops, and a willingness to iterate based on user data and technical constraints.

• Proactive Communication: Essential for a remote team, involving regular updates, clear articulation of design decisions, and active participation in team discussions.

📝 Enhancement Note: The culture values individuals who are technically adept, pragmatic, and collaborative. The emphasis on "hybrid design-and-code" suggests a culture that breaks down traditional silos between design and engineering.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of RCM Workflows: Navigating and simplifying highly intricate, data-dense financial and operational processes within healthcare.

• Balancing New Product vs. Existing System: Managing the demands of building a "0→1" AI-enabled product alongside improving and scaling a mature enterprise platform.

• Technical Prototyping Demands: Consistently delivering high-fidelity prototypes that bridge design and code, requiring a blend of design and development skills.

• Remote Collaboration: Maintaining strong team cohesion, effective communication, and deep collaboration in a fully remote setting.

• Rapid Evolution of AI: Keeping pace with the advancements in AI and effectively integrating these technologies into enterprise product design.

Learning & Development Opportunities:

• Deep Dive into AI Product Design: Gaining hands-on experience designing and shaping AI-enabled features for enterprise applications.

• Mastering Complex Enterprise Systems: Becoming an expert in the nuances of RCM and other complex B2B domains.

• Advanced Technical Prototyping: Enhancing skills in front-end development (React) and code-based prototyping techniques.

• Design System Leadership: Contributing to or leading the evolution of a robust design system for a large-scale enterprise product.

• Strategic Product Influence: Developing a stronger voice in product strategy, roadmap planning, and innovation initiatives.

📝 Enhancement Note: The challenges present significant opportunities for learning and skill development, particularly in the rapidly evolving fields of AI and enterprise SaaS design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex, data-dense workflow. What was your approach, and what was the outcome?" (Focus on process, user research, and impact.)

• "How do you approach collaborating with engineers on technical prototypes, especially when you have a hybrid design-and-code skill set?" (Highlight your technical fluency and communication strategies.)

• "Walk us through a project where you owned the design for a new product feature or offering from conception to launch. What were the key challenges and your solutions?" (Showcase end-to-end ownership and problem-solving.)

• "How do you ensure your designs are scalable and contribute to a cohesive design system, especially in a large enterprise environment?" (Demonstrate systems thinking and design system contribution.) Company & Culture Questions:

• "What interests you about R1 RCM and the R37 Lab's mission to innovate in healthcare RCM?" (Research the company's mission and recent news.)

• "How do you envision your technical prototyping skills contributing to this role and the team's success?" (Connect your skills to the job requirements.)

• "Describe your ideal collaboration dynamic with Product Managers and Engineers." (Emphasize partnership and communication.) Portfolio Presentation Strategy:

• Lead with Impact: Start each case study by clearly stating the problem and the quantifiable results or impact achieved.

• Show, Don't Just Tell: Use visuals, interactive prototypes, and clear explanations to demonstrate your design solutions and process.

• Emphasize Your Role: Be specific about your contributions, especially in complex projects with cross-functional teams.

• Discuss Technical Aspects: Clearly articulate your technical prototyping skills, your understanding of front-end development (HTML, CSS, JS, React), and how you bridge design and code.

• Prepare for Questions: Anticipate questions about your design decisions, trade-offs made, and how you handle feedback.

📝 Enhancement Note: Candidates should be ready to discuss their experience with AI-assisted tools and how they see AI impacting enterprise product design. Demonstrating a proactive approach to learning and adapting to new technologies will be key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Ashby. Ensure your resume and profile are up-to-date.

• Portfolio Customization: Tailor your portfolio to highlight 3-5 projects that best demonstrate your expertise in enterprise UX, complex workflow design, end-to-end ownership, and technical prototyping. Prioritize case studies showing measurable impact.

• Resume Optimization: Clearly articulate your 7-10+ years of experience, emphasizing skills in Figma, technical prototyping, HTML/CSS/JavaScript, and cross-functional collaboration. Use keywords from the job description naturally.

• Interview Preparation: Practice discussing your portfolio projects, focusing on your problem-solving process, design rationale, and the outcomes achieved. Be ready to elaborate on your technical skills and how you collaborate with engineering.

• Company Research: Thoroughly research R1 RCM, R37 Lab, and the healthcare RCM industry. Understand their mission, values, and the challenges they aim to solve. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.