Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: PracticeTek

Location: San Diego, California, United States

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: May 19, 2026

Experience Level: 6+ Years

Remote Status: Hybrid (2 days per week in office)

🚀 Role Summary

• Spearhead UX strategy and design execution for innovative healthcare technology products, with a significant focus on integrating Artificial Intelligence (AI) into core functionalities and user interfaces.

• Drive the redesign of flagship products, enhancing user experience for both healthcare practitioners and patients, facilitating seamless business operations and treatment management.

• Lead the scaling and maintenance of multiple product design systems, ensuring consistency, usability, and accessibility across a suite of SaaS applications within the retail healthcare sector.

• Collaborate closely with Product Management, Engineering, and Customer Success teams to translate complex user needs and business objectives into intuitive, user-centered digital experiences.

• Utilize a data-informed approach, leveraging user research, A/B testing, and analytics to optimize UX and inform strategic design decisions, directly impacting business outcomes.

📝 Enhancement Note: This role is positioned as a Senior Product Designer within a hybrid work environment, indicating a need for a candidate who can operate independently while also contributing to team collaboration. The emphasis on AI integration, scaling design systems, and leading UX strategy suggests a role with significant impact and responsibility, requiring a blend of strategic thinking and hands-on design execution. The company's stated operational style of "operating like a startup in many ways" implies a need for self-starters who are comfortable with ambiguity and rapid iteration.

📈 Primary Responsibilities

• Own the strategy and UX roadmap for Chiropractic, Wellness, and Oral Healthcare capabilities, aligning with PracticeTek's business goals and evolving customer needs.

• Design end-to-end user experiences and workflows that seamlessly integrate AI functionalities and support product strategy and roadmaps.

• Actively utilize AI tools (e.g., Claude, Figma Make, ChatGPT) in daily design processes for creating components, UIs, new features, and developing product design strategies.

• Conduct comprehensive user research, usability testing, and stakeholder interviews to gather insights that inform and validate design and strategy decisions.

• Develop wireframes, user flows, mockups, and interactive prototypes to effectively communicate design ideas and solutions to cross-functional teams and leadership.

• Propose and implement A/B testing initiatives to measure the business and user impact of design changes, driving continuous optimization.

• Maintain and contribute to a shared design system, ensuring design consistency, usability, and accessibility across all PracticeTek products.

• Co-own the creation and management of design system components, fostering a scalable and maintainable design framework.

• Analyze user behavior and feedback to identify pain points, optimize existing UX experiences, and maintain a backlog for UX roadmap improvements.

• Advocate for accessibility, usability, and user-centered design principles throughout the organization, influencing product development best practices.

• Define and track design-related Key Performance Indicators (KPIs) to measure the success of UX initiatives and inform future design decisions.

• Assess and articulate business and user risks associated with UX initiatives, ensuring informed decision-making.

• Stay current with market trends, competitor offerings, and emerging technologies in healthcare markets and AI, applying relevant insights to product design.

📝 Enhancement Note: The responsibilities clearly outline a senior-level role requiring leadership in UX strategy, hands-on design execution, and a strong understanding of AI integration. The emphasis on design systems, user research, and A/B testing highlights a data-driven and process-oriented approach to product design. The requirement to "co-own" design system components suggests a collaborative effort in maintaining and evolving the design framework.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in design principles is expected, often demonstrated through a Bachelor's degree in Graphic Design, Human-Computer Interaction, Design, or a related field, or equivalent practical experience.

Experience: Minimum of 6+ years of dedicated UX/product design experience within a Software-as-a-Service (SaaS) or software product environment, with a proven track record of designing for both web and mobile applications. Experience in the healthcare sector is a plus but not a mandatory requirement.

Required Skills:

• UX Strategy: Ability to define and execute UX roadmaps, aligning design initiatives with business objectives and user needs.

• Product Design: End-to-end design experience, from concept and wireframing to high-fidelity mockups and interactive prototyping.

• AI Integration: Demonstrated experience or strong understanding of integrating AI solutions into product workflows and user interfaces; familiarity with AI design tools is crucial.

• User Research & Usability Testing: Proficiency in conducting moderated and unmoderated user research, usability testing, and stakeholder interviews to inform design decisions.

• Interaction Design: Solid understanding of UX principles, interaction design patterns, and creating intuitive user flows.

• Visual Design: Strong visual design skills with an emphasis on creating aesthetically pleasing, user-friendly, and delightful digital experiences through elevated UI and interaction design.

• Prototyping: Expertise in creating functional prototypes to effectively communicate design concepts and user flows.

• Design Systems: Experience in building, maintaining, and contributing to scalable design systems, ensuring brand and UI consistency.

• Figma: Advanced proficiency in Figma for design, prototyping, and collaboration.

• AI Tools Proficiency: Experience with various AI tools relevant to design, specifically mentioning Claude, Figma Make, and ChatGPT as core tools for the design team.

• Cross-functional Collaboration: Proven ability to work effectively with product managers, engineers, customer success, and other stakeholders.

• Problem-Solving: Excellent analytical and problem-solving skills, with a proactive approach to identifying and resolving design challenges.

• Attention to Detail: Meticulous attention to detail in design execution and documentation.

• Responsive Design: Understanding and application of responsive design principles for various screen sizes and devices.

Preferred Skills:

• Experience designing within the healthcare industry.

• Proficiency with Adobe Illustrator and Photoshop.

• Experience with A/B testing methodologies and analysis.

• Familiarity with defining and tracking design-related KPIs.

• Understanding of accessibility standards and best practices.

• B2B and B2C design experience.

📝 Enhancement Note: The requirements specify 6+ years of experience, positioning this as a senior-level role. The explicit mention of AI tools like Claude, Figma Make, and ChatGPT, alongside Figma proficiency, indicates a modern and technologically advanced design environment. The emphasis on both B2B and B2C experience suggests the need for a versatile designer capable of catering to diverse user groups.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong, curated portfolio demonstrating user-centered design solutions across both web and mobile applications.

• Case studies showcasing experience with B2B (practitioner-facing) and B2C (patient-facing) products, highlighting design thinking and problem-solving processes.

• Evidence of experience in integrating AI solutions into product designs, with clear explanations of the approach and impact.

• Examples of work that led to measurable outcomes, such as improved user engagement, conversion rates, or operational efficiency.

Process Documentation:

• Case studies that clearly articulate the design process: problem identification, user research, ideation, prototyping, testing, and iteration.

• Documentation of how design decisions were informed by user research, data analysis, and A/B testing results.

• Examples of contributions to or creation of design systems, including component libraries and style guides.

• Workflow diagrams or process maps illustrating complex user journeys or system interactions designed by the candidate.

• Evidence of collaboration with cross-functional teams, detailing how design requirements were gathered and translated into solutions.

📝 Enhancement Note: The portfolio requirements are critical for this role, emphasizing not just the final output but the underlying process, user-centricity, and data-informed decision-making. The explicit mention of AI integration and design systems underscores the need for candidates to showcase these specific skills.

💵 Compensation & Benefits

Salary Range: The company reasonably expects to pay between $120,000 - $140,000 USD annually for this position. This range is determined by considering market data, internal equity, and the candidate's specific skills and experience.

Benefits:

• Comprehensive health, dental, and vision coverage options.

• Wellness benefits that support lifestyle, behavioral health, and overall well-being.

• Flexible paid time off, sick time, and 10 company-paid holidays.

• 401(k) plan with a company match to support retirement savings.

• Eligibility for additional compensation such as bonuses or equity, as applicable.

Working Hours: The standard working hours are 40 hours per week. The role operates on a hybrid schedule, requiring 2 days per week in the office (specifically Tuesday and Wednesday).

📝 Enhancement Note: The provided salary range is typical for a Senior Product Designer role in a major US metropolitan area like San Diego, especially for a SaaS company with a focus on technology innovation. The hybrid model with specific office days is a key detail for candidates to consider.

🎯 Team & Company Context

🏢 Company Culture

Industry: PracticeTek operates within the Healthcare Technology sector, specifically focusing on revolutionizing retail healthcare practices. Their offerings span across chiropractic, wellbeing, vision, and dental providers, providing a comprehensive suite of solutions from practice management to EHRs and payment systems.

Company Size: PracticeTek is described as a "well-established organization" that "still operate[s] like a startup in many ways," suggesting a dynamic environment that balances established stability with agile, fast-paced innovation. While the exact employee count isn't provided, the mention of serving over 40,000 clinics worldwide indicates a significant operational scale.

Founded: The founding date is not explicitly stated, but the company has established itself as "one of the largest retail-healthcare tech providers in North America." This background implies a company with a solid market presence and a history of growth and integration of various platforms.

Team Structure:

• The Product Design team is part of a cross-functional structure, working closely with Product Managers, Engineers, and Customer Success.

• The company emphasizes a "high-energy, high-impact" culture where teammates "celebrate your wins, challenge you to think bigger, and cheer you on."

Methodology:

• Data-Driven Design: Emphasis on using customer insights, user research, A/B testing, and analytics to inform design and strategy decisions.

• User-Centered Approach: A consistent focus on creating intuitive, seamless, and valuable experiences for both practitioners and patients.

• AI Integration: Proactive incorporation of AI tools and technologies into design processes and product features.

• Design System Utilization: Commitment to maintaining and scaling design systems for consistency and efficiency.

• Agile Operations: Operating with the speed and adaptability of a startup, fostering initiative-taking and self-training.

Company Website: https://www.practicetek.com/

📝 Enhancement Note: The company culture is a blend of established expertise and startup agility. The "TekTribe" culture aims for high energy, collaboration, and continuous development, which is crucial for a Senior Product Designer role that requires influencing product direction and working across teams.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position with significant autonomy and responsibility. It requires not only strong design execution skills but also the ability to contribute strategically to UX roadmaps, product strategy, and the evolution of design systems.

Reporting Structure: The Senior Product Designer will report to a Product Design lead or potentially a Director of Product/Design, working directly with Product Managers and Engineering leads on specific product initiatives. The role involves close collaboration with Customer Success, highlighting a holistic approach to product development.

Operations Impact: The role has a direct impact on PracticeTek's mission to "revolutionize healthcare practices effortlessly." By designing intuitive interfaces and integrating innovative technologies like AI, the Senior Product Designer will enhance practitioner efficiency, improve patient care management, and contribute to the overall user experience of PracticeTek's suite of SaaS products. Success is measured by KPIs related to design impact, user satisfaction, and business goals.

Growth Opportunities:

• Leadership in Design: Opportunity to lead UX strategy for key product areas and influence the overall product vision.

• Skill Development: Deepen expertise in AI integration within design, advanced design system management, and user research methodologies. Potential to become a subject matter expert in these areas.

• Cross-Functional Influence: Gain experience driving alignment and decision-making across multiple departments (Product, Engineering, Customer Success).

• Career Advancement: Potential to move into Lead Product Designer, Design Manager, or specialized UX roles within PracticeTek, especially as the company continues to grow and innovate.

• Industry Specialization: Develop a niche expertise in healthcare technology design.

📝 Enhancement Note: The Senior Product Designer title, combined with the responsibilities, suggests a path towards leadership or specialized expertise. The company's growth and focus on innovation provide a fertile ground for career development within the product design function.

🌐 Work Environment

Office Type: The role is based in San Diego, CA, with a hybrid work schedule. This means the workspace will involve a combination of remote work and in-office collaboration.

Office Location(s): Specific office details are not provided beyond the San Diego location. However, the hybrid nature implies a physical office presence is required for collaboration.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates collaboration both virtually and in-person. The specified "Tues-Wed" in-office days are likely dedicated to team meetings, workshops, and brainstorming sessions.

• Operations Tools & Technology: The team utilizes modern design and AI tools, including Figma, Illustrator, Photoshop, Claude, Figma Make, and ChatGPT, indicating a well-equipped digital workspace.

• Team Interaction: Opportunities for direct interaction with product managers, engineers, designers, and other stakeholders will occur both remotely and during in-office days, fostering a connected work environment.

Work Schedule: The standard work week is 40 hours, with a hybrid arrangement requiring employees to be in the San Diego office on Tuesdays and Wednesdays. This provides a balance between focused remote work and in-person collaboration.

📝 Enhancement Note: The hybrid work model is a key aspect of the work environment. Candidates should be comfortable with structured in-office days for collaboration and focused remote work for individual tasks and deep design thinking.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter to assess alignment with the role's core requirements and experience level.

• Hiring Manager Interview: A discussion with the hiring manager (likely a Design Lead or Director) to delve deeper into your experience, design philosophy, and approach to challenges. This stage will heavily focus on your portfolio.

• Design Challenge/Case Study Presentation: You may be asked to present a case study from your portfolio in detail, or complete a take-home design exercise. This assesses your problem-solving skills, design process, communication abilities, and how you approach integrating AI or working with design systems.

• Cross-Functional Team Interviews: Interviews with Product Managers, Engineers, or other key stakeholders to evaluate your collaboration skills, ability to communicate technical and design concepts, and cultural fit within the team.

• Final Interview: Potentially a final interview with a senior leader to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects. Prioritize those demonstrating UX strategy, AI integration, design system contributions, and measurable impact.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you overcame, the solutions you designed, and the outcomes achieved (quantify wherever possible).

• Highlight AI & Design Systems: Explicitly detail your experience with AI tools in design and your contributions to or usage of design systems. Show before/after examples or how these elements improved the design.

• Focus on User-Centricity: Emphasize how user research and data informed your design decisions.

• Visual Polish: Ensure your portfolio is visually appealing, well-organized, and easy to navigate. Use high-quality mockups and prototypes.

• Tailor Your Presentation: Be prepared to discuss projects relevant to SaaS, healthcare (if applicable), and complex workflows.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research PracticeTek, its products, and its industry to inform your approach.

• Focus on Process: Demonstrate a clear, logical design process. It's often more important than the final pixel-perfect design.

• Communicate Assumptions: Clearly state any assumptions you make during the challenge.

• Practice Presentation: Rehearse presenting your work concisely and confidently, anticipating questions about your choices and their impact.

📝 Enhancement Note: The interview process is designed to assess a candidate's strategic thinking, design execution, collaboration skills, and specific expertise in AI and design systems. A well-prepared portfolio presentation is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for design, prototyping, and collaboration. Proficiency is essential.

• AI Design Tools:

  • Claude: Expected to be used for generating design ideas, content, or assisting in research.
  • Figma Make: Likely integrated within Figma for AI-powered design assistance or automation.
  • ChatGPT: For content generation, brainstorming, or research assistance related to design.

• Adobe Creative Suite: Proficiency in Illustrator and Photoshop is expected for graphic design tasks and asset creation.

Analytics & Reporting:

• A/B Testing Platforms: Candidates are expected to bring ideas for A/B testing and understand how to present results, implying familiarity with relevant tools or methodologies.

• Analytics Tools: While not explicitly named, experience with tools that track user behavior and performance metrics is implied for defining and tracking design KPIs.

CRM & Automation:

• SaaS Products: The role involves designing for SaaS products, requiring an understanding of the user experience within such environments.

• Design System Management: Tools and processes for managing and scaling design system components.

📝 Enhancement Note: The explicit mention of Claude, Figma Make, and ChatGPT highlights a forward-thinking approach to design tooling, emphasizing the integration of AI into the creative workflow. Proficiency in Figma is non-negotiable.

👥 Team Culture & Values

Operations Values:

• Trusted Partner: A core value focused on reliability, accountability, and building strong relationships with clients and internal teams.

• Always Ahead: Emphasizes innovation, foresight, and continuous improvement, especially relevant with AI integration and evolving healthcare tech.

• Market-In Approach: Prioritizing understanding customer needs and market trends to drive product development.

• Effortless Experience: Striving to create seamless, intuitive, and user-friendly products for both practitioners and patients.

• Own It Openly: Fostering a culture of accountability, transparency, and proactive problem-solving.

• Do Right: A commitment to ethical decision-making and positive impact in every action.

Collaboration Style:

• Cross-Functional Integration: Strong emphasis on working collaboratively with Product Management, Engineering, and Customer Success to ensure holistic product development.

• Process-Oriented: Encourages structured approaches to design, research, and testing, but within a dynamic, startup-like environment.

• Feedback Exchange: A culture that values open communication and constructive feedback to drive continuous improvement.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings, particularly around AI and design systems.

📝 Enhancement Note: The company values are deeply ingrained in their operational approach, emphasizing customer partnership, innovation, and ethical conduct. The Senior Product Designer is expected to embody these values in their daily work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• AI Integration Complexity: Effectively integrating AI into existing workflows and user interfaces in a way that is genuinely beneficial and not just a gimmick requires careful design and user validation.

• Balancing Startup Agility with Established Processes: Operating within a well-established company that maintains startup-like agility can present challenges in navigating decision-making processes and implementing rapid changes.

• Cross-Functional Alignment: Ensuring consistent understanding and buy-in on UX strategy and design decisions across diverse teams (Product, Engineering, Sales, Customer Success) can be demanding.

• Scalability of Design Systems: Maintaining and scaling design systems across multiple product lines while accommodating unique feature requirements demands robust governance and design expertise.

• Context Switching: The role requires frequent context switching between multiple products and projects, demanding strong organizational and time-management skills.

Learning & Development Opportunities:

• AI in Design Specialization: Becoming a go-to expert for AI-driven design solutions within the company.

• Design System Leadership: Taking on a more prominent role in defining and evolving the company's design system strategy.

• Healthcare Tech Domain Expertise: Deepening knowledge of the healthcare technology landscape and its unique design challenges.

• Strategic Product Influence: Gaining experience in shaping product roadmaps and long-term UX strategy.

• Mentorship: Opportunity to mentor junior designers and contribute to the growth of the design team.

📝 Enhancement Note: The challenges presented are typical for senior roles in innovative tech companies, requiring strategic problem-solving and adaptability. The growth opportunities are substantial, offering paths for specialization and leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led UX strategy for a complex product or feature. How did you align it with business goals and user needs?" (Focus on your strategic thinking, roadmap planning, and execution.)

• "How do you approach integrating AI into a user experience? Walk us through a project where you used AI tools in your design process." (Be ready to discuss specific AI tools, your methodology, and the impact.)

• "Tell us about your experience with design systems. How do you contribute to or manage them, and how do you ensure consistency across multiple products?" (Highlight your understanding of scalability, governance, and component creation.)

• "Describe a situation where you had to balance conflicting requirements from different stakeholders (e.g., Product, Engineering, Business). How did you resolve it?" (Demonstrate your negotiation and collaboration skills.)

Company & Culture Questions:

• "Based on your research, what do you see as the biggest design challenges or opportunities for PracticeTek?" (Show you've done your homework and can think critically about the business.)

• "How do you embody our core values, such as 'Always Ahead' or 'Effortless Experience,' in your design work?" (Connect your experience to PracticeTek's stated values.)

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative:

Problem -> Your Role -> Process -> Solution -> Outcome.

• AI & Design System Focus: Dedicate specific slides or sections to your AI integration examples and your contributions to design systems. Show before/after comparisons or specific component examples.

• Quantify Impact: Use data, metrics, and user feedback to demonstrate the success of your designs. "Increased user engagement by 15%" is stronger than "improved engagement."

• Visual Clarity: Use high-quality visuals, clear typography, and concise text. Ensure prototypes are functional and easy to interact with.

• Conciseness: Practice presenting each project within a designated timeframe (e.g., 5-10 minutes per project) to respect the interviewers' time.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating strategic thinking, practical application of AI and design systems, and strong communication skills, all tailored to the specific requirements of this Senior Product Designer role at PracticeTek.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided application link on Workable.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your 6+ years of SaaS UX/product design experience, with a strong emphasis on AI integration, design systems, and B2B/B2C applications.

• Resume Optimization: Clearly articulate achievements using action verbs and quantify your impact wherever possible, incorporating keywords such as "UX Strategy," "Product Design," "AI Integration," "Figma," and "Design Systems."

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your design process, problem-solving skills, and the outcomes of your work. Prepare to discuss your experience with AI tools and your approach to user research and A/B testing.

• Company Research: Thoroughly research PracticeTek's mission, products, and the healthcare technology industry. Understand their core values and operational style to articulate your fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.