Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Diabolocom

Location: Paris, Ile-de-France, France

Job Type: Full-Time

Category: Product Design (SaaS B2B)

Date Posted: May 04, 2026

Experience Level: 5-10 years

Remote Status: Hybrid (2-3 days/week)

🚀 Role Summary

• Lead the end-to-end design of complex features and strategic projects for Diabolocom’s core CCaaS (Contact Center as a Service) SaaS platform, "Engage".

• Translate client needs and market insights into intuitive, robust, and high-impact design solutions, with a strong emphasis on AI-driven functionalities.

• Drive user research, discovery workshops, and validation processes to deeply understand product challenges and identify key opportunities for innovation.

• Contribute significantly to the evolution of the company's Design System and UI Kit, ensuring consistency and scalability across the product.

• Foster a culture of design excellence by promoting usability, accessibility, and user impact throughout the entire product development lifecycle.

📝 Enhancement Note: This role is positioned as a Senior Product Designer within a B2B SaaS environment, specifically focusing on a Contact Center as a Service (CCaaS) platform. The emphasis on AI integration, end-to-end design ownership, and contributions to the Design System indicates a need for a candidate with a strong strategic design mindset and proven experience in complex enterprise software. The role also involves mentoring junior designers, suggesting leadership potential.

📈 Primary Responsibilities

• Spearhead the design process for features, epics, and strategic initiatives within the primary CCaaS product, "Engage," from initial concept through to production.

• Translate complex customer requirements and market intelligence into clear, effective, and impactful design solutions that solve real user problems.

• Actively participate in user research, discovery workshops, and validation phases to build a deep understanding of product challenges and identify strategic opportunities.

• Develop comprehensive user flows, wireframes, prototypes, and high-fidelity mockups using Figma to effectively communicate design concepts.

• Collaborate closely with Product Owners and Engineering teams to define optimal solutions and ensure successful delivery of design specifications.

• Contribute to the ongoing development and maintenance of the UI Kit and Design System by evolving components, layouts, and reusable design patterns.

• Champion and enforce usability, accessibility, and user impact standards throughout the product development lifecycle to ensure a superior user experience.

• Provide mentorship and guidance to junior Product Designers, fostering skill development and a collaborative design environment.

📝 Enhancement Note: The responsibilities highlight a full-cycle design ownership, from strategic discovery to production delivery. The emphasis on translating customer needs and market insights into design solutions, combined with the need to contribute to the Design System, points to a strategic and hands-on role. The inclusion of mentoring junior designers suggests a leadership component within the design team.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for senior roles in product design. Equivalent practical experience will also be strongly considered.

Experience:

• Minimum of 5 years of experience as a Product Designer.

• Proven experience designing for B2B SaaS or enterprise-level products.

Required Skills:

• Expertise in UX design principles and methodologies.

• Strong UI design skills with a keen eye for detail and aesthetics.

• Proficiency in Figma for wireframing, prototyping, and high-fidelity mockups.

• Experience conducting user research and discovery activities.

• Ability to design and validate user flows, wireframes, prototypes, and mockups.

• Experience contributing to or evolving Design Systems and UI Kits.

• Understanding and application of usability and accessibility standards.

• Strong communication and collaboration skills, with experience working with international teams.

• Analytical and data-oriented approach to product design.

• Ability to share ideas, challenge assumptions, experiment, and provide/receive feedback effectively.

Preferred Skills:

• Experience with CCaaS (Contact Center as a Service) platforms.

• Familiarity with API integrations and how they impact user experience.

• Experience with CRM integrations from a design perspective.

• Knowledge of emerging AI use cases in customer relations.

• Mentoring or team leadership experience.

📝 Enhancement Note: The experience requirement of 5+ years in B2B SaaS and AI feature design is critical. The emphasis on Figma, user research, and Design System contributions indicates a need for a candidate who is proficient in modern design tools and methodologies. The C1 English level is a firm requirement for international collaboration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design projects, demonstrating ownership from discovery to delivery.

• Highlight at least one significant project involving AI-integrated features, explaining the design challenges and solutions.

• Include detailed case studies that illustrate the problem, your design process, user research conducted, and the impact of your solutions.

• Demonstrate proficiency in Figma, with examples of wireframes, user flows, prototypes, and high-fidelity mockups.

• Present contributions to or creation of Design Systems, UI Kits, or component libraries, showcasing reusability and consistency.

Process Documentation:

• Evidence of user research methodologies (e.g., interviews, surveys, usability testing) and how findings informed design decisions.

• Examples of how you collaborated with Product Managers/Owners and Engineers throughout the design and development lifecycle.

• Documentation or artifacts illustrating your contribution to design critiques, feedback sessions, and iterative design improvements.

• Case studies that clearly articulate the problem statement, design rationale, proposed solutions, and measurable outcomes or impact.

📝 Enhancement Note: A compelling portfolio is essential for this role. Applicants should focus on showcasing their ability to handle complex B2B SaaS products, specifically those involving AI. Demonstrating a structured design process, strong collaboration skills, and measurable impact is crucial. The inclusion of Design System work is also a key differentiator.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior Product Designer in Paris with 5-10 years of experience in B2B SaaS and AI product design, the estimated annual gross salary range is €65,000 - €90,000. This range can vary based on the candidate's specific experience, skill set, and performance during the interview process.

Benefits:

• Collaborative and dynamic work environment with daily exchanges around Design and Tech.

• Hybrid work mode: 2 to 3 days of remote work per week after the onboarding period.

• Regular internal events, including team buildings, team lunches, and year-end parties.

• Opportunities for company trips.

• Significant career evolution perspectives within a growing international product team.

• Comprehensive health and welfare benefits typical for French CDI contracts.

Working Hours: Standard full-time working hours, approximately 40 hours per week, with flexibility offered through the hybrid work model.

📝 Enhancement Note: Salary estimation is based on French market rates for senior design roles in Paris, considering the specific industry (SaaS, CCaaS) and the requirement for AI design experience. The provided benefits align with standard offerings for full-time roles in France, with specific mentions of company events and growth opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Diabolocom operates in the Telecommunications and Software industry, specifically within the Contact Center as a Service (CCaaS) and Artificial Intelligence (AI) solutions sector. Their innovative cloud-based platform optimizes customer contact centers, leveraging proprietary AI technologies to enhance customer interactions and drive business growth for their clients.

Company Size: Diabolocom is a growing international company with a significant client base (over 350 clients) and a distributed workforce across multiple countries. This suggests an environment that balances the agility of a growing tech company with the structure needed to support a global SaaS product. For operations professionals, this means opportunities to work on scalable solutions and collaborate with diverse teams.

Founded: Diabolocom was founded to provide advanced telecommunications and AI solutions for customer relationship management. Its history is rooted in a commitment to premium voice quality, efficient call management, and global number provision, evolving into an integrated CCaaS platform enhanced by AI. This foundation in telecom and a forward-looking embrace of AI shape its innovation-driven culture.

Team Structure:

• The Design team is growing, indicating an investment in design capabilities and a dynamic team environment.

• The Senior Product Designer will report to the Head of Design and collaborate closely with the Lead Product Designer and other members of the Design and Product teams.

Methodology:

• Diabolocom's approach to product development is data-driven and user-centric, leveraging insights from customer needs and market trends.

• They utilize AI technologies extensively to enhance their CCaaS solution, suggesting a focus on innovation and automation.

• The product development lifecycle emphasizes collaboration from discovery through delivery, ensuring alignment between design, product, and engineering.

Company Website: https://www.diabolocom.com/

📝 Enhancement Note: Diabolocom is presented as a technologically advanced company in the CCaaS space, with a strong emphasis on AI and customer experience. The culture appears to be collaborative, international, and focused on innovation and growth, offering a dynamic environment for product design professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Senior level within Product Design. It signifies a high degree of autonomy, strategic input, and the ability to lead design initiatives for significant product areas. A Senior Product Designer is expected to not only execute design tasks but also contribute to design strategy, mentor junior colleagues, and influence product direction.

Reporting Structure: The Senior Product Designer will report to the Head of Design and work closely with the Lead Product Designer. This structure offers opportunities for mentorship from experienced design leaders and direct collaboration on strategic design challenges. The close interaction with Product Owners and Engineering teams also provides exposure to broader product development processes.

Operations Impact: The Senior Product Designer plays a crucial role in shaping the user experience of Diabolocom's core CCaaS platform. Their work directly impacts customer satisfaction, agent efficiency, and ultimately, business growth for their clients. By designing intuitive and effective solutions, they contribute to the platform's competitive advantage and Diabolocom's market position.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in AI-driven product design, advanced UX research methodologies, and contribute to the strategic evolution of the Design System.

• Industry Conference & Certification Participation: Potential for support to attend relevant design conferences or pursue certifications in UX, AI design, or product management.

• Operations Leadership Potential: As a senior member, there are pathways to become a Lead Product Designer, mentor more designers, or take on product strategy roles within the design function.

📝 Enhancement Note: This role offers significant growth potential, moving beyond execution to strategic contribution and leadership. The focus on AI and B2B SaaS design provides specialized career development within a growing tech sector. The reporting structure allows for strong mentorship and influence.

🌐 Work Environment

Office Type: Diabolocom offers a hybrid work model, allowing for a blend of in-office collaboration and remote flexibility. The office is located in a central area of Paris.

Office Location(s): The office is situated in the Opéra district, specifically on Rue de la Paix (Paris 2nd arrondissement), a prime and accessible location in the heart of Paris. This location provides excellent access to public transportation and amenities.

Workspace Context:

• The office environment is described as collaborative, fostering daily exchanges between Design and Tech teams. This suggests an open and interactive workspace designed for teamwork and knowledge sharing.

• The hybrid model allows for focused work at home and collaborative sessions in the office.

• Access to modern design tools and technologies, including Figma and the company's Design System, will be integral to the workspace.

Work Schedule: A standard full-time schedule (approximately 40 hours per week) applies, with the flexibility of working 2-3 days per week from home. This balance is designed to support productivity and work-life integration for operations professionals.

📝 Enhancement Note: The hybrid setup in a central Paris location offers a balance of collaboration and flexibility. The emphasis on interaction between Design and Tech teams points to a dynamic and integrated work environment conducive to creative problem-solving.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Call/Video: A preliminary discussion with a Talent Acquisition Manager to assess overall fit, understand motivations, and review basic qualifications.

• Visio with Head of Design: A deeper dive with Sophie (Head of Design) to discuss design philosophy, experience, and alignment with the team's vision. This stage will likely explore your approach to complex design challenges and B2B SaaS products.

• Use Case/Design Challenge: A practical exercise designed to evaluate your design thinking, problem-solving skills, and ability to translate requirements into tangible design solutions within a given timeframe.

• On-Site Interview with Team: An in-person meeting with the broader Design and Product team to assess cultural fit, collaboration style, and present your portfolio in more detail. This is an opportunity to ask in-depth questions about the product and team dynamics.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Clearly articulate your role and contributions in each project, from initial discovery and user research to final delivery and iteration.

• Highlight AI & B2B SaaS Experience: Dedicate specific case studies or sections to projects involving AI features and complex B2B SaaS products, explaining the unique challenges and your strategic approach.

• Demonstrate Process & Rationale: Walk through your design process, explaining the "why" behind your decisions, the research methods used, and how you iterated based on feedback or data.

• Present Figma Proficiency: Include examples of your Figma work, such as detailed user flows, interactive prototypes, and high-fidelity mockups, showcasing your UI/UX skills.

• Detail Design System Contributions: If applicable, showcase your work on Design Systems or UI Kits, emphasizing how you ensured consistency and scalability.

• Quantify Impact: Whenever possible, include metrics or qualitative feedback that demonstrate the positive impact of your designs on users or the business.

Challenge Preparation:

• Understand the core functionality of a CCaaS platform and common user pain points for agents, supervisors, and administrators.

• Prepare to articulate your design process for a given problem, focusing on user-centricity, data-informed decisions, and iterative design.

• Be ready to discuss how you would approach integrating AI features to enhance user experience or automate tasks within a contact center context.

• Practice presenting your work concisely and engagingly, anticipating questions about your design choices and problem-solving approach.

📝 Enhancement Note: The interview process is structured to progressively assess skills, from initial fit to practical application and team integration. The emphasis on a "Use Case" and on-site team interview highlights the importance of practical design skills and cultural alignment. Portfolio presentation is key, with specific guidance on showcasing AI and B2B SaaS experience.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, and high-fidelity UI design. Proficiency is essential.

• Design System/UI Kit: Candidates will work with and contribute to Diabolocom's established Design System and UI Kit, ensuring consistency and efficiency.

Analytics & Reporting:

CRM & Automation:

• CRM Integration: The platform integrates with major CRMs. Designers should understand how user interfaces function within integrated systems and the user experience implications of these integrations.

• API Integration: Awareness of how API integrations affect product functionality and user experience is valuable.

📝 Enhancement Note: Figma is the central design tool. The role also requires an understanding of how the product integrates with CRMs and APIs, and the ability to leverage data analytics to inform design decisions. Contribution to the Design System is a key technical responsibility.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on working closely with Product Owners, Engineers, and other designers, fostering an inclusive and communicative environment.

• User-Centricity: A commitment to understanding and solving real user problems, ensuring that design decisions are driven by customer needs and market insights.

• Data-Driven Approach: Utilizing data and analytics to inform design choices, measure impact, and drive continuous improvement.

• Innovation & AI Focus: Embracing new technologies, particularly AI, to create cutting-edge solutions and enhance user experiences.

• Pragmatism & Impact: A focus on delivering practical, effective designs that have a tangible positive impact on users and the business.

Collaboration Style:

• Cross-functional Integration: Daily interactions and close collaboration with Product and Engineering teams are expected, ensuring a seamless flow from design to development.

• Open Feedback Culture: Encouraging an environment where ideas are freely shared, assumptions are challenged constructively, and feedback is regularly given and received.

• Knowledge Sharing: A culture that promotes sharing best practices, design techniques, and learnings across the team to foster collective growth and excellence.

📝 Enhancement Note: The team culture values collaboration, user advocacy, and data-driven decision-making. The integration of AI and a pragmatic, impact-oriented approach are key cultural pillars. Open communication and feedback are actively encouraged.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex B2B SaaS: Navigating the intricate requirements and diverse user roles (agents, supervisors, administrators) within an enterprise CCaaS platform.

• Integrating AI Seamlessly: Designing intuitive and effective user experiences for AI-powered features that genuinely add value without overwhelming users.

• Balancing Innovation with Usability: Ensuring that cutting-edge features, particularly AI advancements, remain accessible and easy to use for a broad user base.

• Evolving the Design System: Continuously refining and expanding the Design System to support new features and maintain consistency across a growing product.

Learning & Development Opportunities:

• AI Design Specialization: Gaining deep expertise in designing AI-driven products and understanding user interaction patterns with intelligent systems.

• CCaaS Product Mastery: Developing a comprehensive understanding of the contact center industry and its operational nuances.

• Design Leadership: Opportunities to mentor junior designers, lead design initiatives, and contribute to the strategic direction of the design team.

• Cross-functional Learning: Exposure to product management strategies, engineering challenges, and business objectives through close collaboration.

📝 Enhancement Note: The role presents opportunities to tackle complex design challenges in a specialized B2B SaaS domain, particularly with AI integration. This provides a fertile ground for professional growth and skill development in a forward-thinking tech environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex B2B SaaS feature you designed from conception to launch. What were the key challenges, and how did you overcome them?" Focus on your end-to-end process, stakeholder management, and problem-solving skills.

• "How would you approach designing an AI-powered feature for a contact center agent to improve their efficiency? What data would you need, and how would you validate your design?" Prepare to discuss user research, AI integration challenges, and data-driven validation methods.

Company & Culture Questions:

• "What interests you about Diabolocom's mission and its focus on AI in customer relations?" Research the company's latest news, product features, and vision.

• "How do you contribute to a collaborative design team and foster positive relationships with Product and Engineering?" Provide examples of your collaborative approach and conflict resolution skills.

Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio around 2-3 key projects that best showcase your senior-level capabilities, especially those involving B2B SaaS and AI.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process, key decisions, and the quantifiable or qualitative outcomes.

• Show, Don't Just Tell: Use visuals effectively (wireframes, flows, prototypes, final UI) to illustrate your design solutions.

• Highlight Collaboration: Explain how you worked with cross-functional teams and incorporated feedback.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, research methods, and problem-solving approach.

📝 Enhancement Note: Interview preparation should focus on showcasing strategic thinking, a deep understanding of B2B SaaS and AI design, and strong collaborative skills. Portfolio presentation is critical, requiring a clear narrative and evidence of impact.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on lever.co.

• Curate Your Portfolio: Select 2-3 of your strongest B2B SaaS or enterprise product design projects, with a clear emphasis on any AI-integrated features. Ensure each case study details the problem, your process, solutions, and impact.

• Tailor Your Resume: Highlight your 5+ years of experience in Product Design, specifically mentioning B2B SaaS, AI features, and proficiency in Figma. Quantify achievements where possible.

• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on your strategic contributions, design rationale, and collaborative process. Be ready to discuss the "why" behind your design decisions.

• Research Diabolocom: Understand their product (CCaaS, AI), their market position, and their company values. Prepare thoughtful questions about the product, team, and design challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.