senior framer

📍 Job Overview

Job Title: Senior Framer

Company: Michaels Stores

Location: Huntington Beach, California, United States

Job Type: Full time

Category: Retail Operations / Custom Framing

Date Posted: July 28, 2026

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive custom framing sales and customer engagement by providing expert design consultations and solutions.

• Uphold operational excellence by adhering to Standard Operating Procedures (SOPs) and company programs.

• Act as a key support and potential lead in the absence of the Framing Manager, contributing to team development and KPI achievement.

• Ensure high-quality, on-time completion of custom framing orders and maintain visual merchandising standards in the ready-made frame department.

• Deliver exceptional customer service across all touchpoints, including sales, checkout, and omni-channel processes.

📝 Enhancement Note: While the job title is "Senior Framer," the provided experience level (0-2 years) and responsibilities suggest a role that blends hands-on framing expertise with customer-facing sales and operational support, rather than a purely supervisory or strategic senior position. The emphasis is on execution, customer interaction, and supporting management.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging them in the design process for custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to provide personalized and impactful design recommendations.
  • Drive sales performance by meeting and exceeding individual and store framing sales targets.
  • Educate customers on the benefits of the Rewards program and facilitate new enrollments.
  • Inform customers about the Voice of Customer (VOC) survey to gather feedback.

• Operational Execution:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.
  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.
  • Assist in truck un-load and stocking processes, ensuring adherence to truck standards and budget.
  • Operate the cash register and execute cash handling procedures according to company standards, ensuring a fast and friendly checkout experience.

• Team Support & Leadership:

  • Act as a lead in the absence of the Framing Manager, demonstrating leadership potential and operational oversight.
  • Serve as a resource for other team members, providing assistance and training on framing processes, sales techniques, and customer service standards.
  • Support the Framing Manager in driving Key Performance Indicator (KPI) achievement through proactive operational management and team motivation.

• Store Environment & Safety:

  • Ensure a safe, clean, and clutter-free environment for customers and team members.

  • Contribute to shrink and safety programs by following all relevant protocols and procedures.

  • Maintain a positive and respectful attitude, acting as a role model for team members and promoting the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer service and operational execution within the framing department. The "Senior" aspect appears to relate to taking initiative in customer interactions and supporting management tasks rather than direct people management.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically required for retail associate roles. Specific certifications in art, design, or business are not explicitly mentioned but could be advantageous. Experience:

• Experience in a retail environment, particularly in customer-facing sales or service roles.

• Demonstrated ability to handle customer interactions, provide solutions, and drive sales.

• Experience with operational tasks such as merchandising, inventory management, and cash handling. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Basic Measuring Skills: Accurate measurement is critical for custom framing orders.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide satisfactory solutions.

• Cash Handling Proficiency: Accuracy and adherence to standards in processing transactions.

• Retail Operations Fundamentals: Understanding of merchandising, stock replenishment, and store upkeep.

Preferred Skills:

• Retail Sales Experience: Previous success in selling products or services directly to customers.

• Custom Framing Expertise: Prior experience in a custom framing environment, including design consultation and production.

• Visual Merchandising: Ability to maintain attractive and organized displays.

• Inventory Management: Familiarity with stock control processes.

• Team Leadership/Training: Experience in assisting or training colleagues.

📝 Enhancement Note: The "senior" title implies a need for initiative and a strong grasp of core framing and customer service skills, even with limited formal years of experience. The emphasis is on practical application and a proactive approach to sales and operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Custom Framing Design Examples: Visual documentation of diverse custom framing projects, showcasing creativity, problem-solving, and attention to detail. This could include photos of finished pieces, design sketches, or client testimonials.

• Sales Performance Metrics: Evidence of achieving or exceeding sales targets in previous retail or commission-based roles. Quantifiable achievements are highly valued.

• Customer Service Case Studies: Brief narratives detailing how specific customer needs were met through exceptional service, problem-solving, or personalized solutions.

• Operational Process Adherence: Examples of how SOPs were followed or improved upon in previous roles, demonstrating a commitment to process and standards.

Process Documentation:

• Workflow Design & Optimization: While not a primary requirement for this role, an understanding of efficient workflow for framing production and customer service interactions is beneficial. Candidates might be asked to describe how they would organize their tasks for optimal efficiency.

• System Implementation: Familiarity with POS systems and basic computer applications is essential. Candidates may be asked about their experience with specific retail software.

• Measurement & Performance Analysis: Ability to understand and discuss KPIs relevant to retail sales and operations, such as sales per customer, conversion rates, and order completion times.

📝 Enhancement Note: For a "Senior Framer" role, a portfolio isn't typically a formal requirement as it might be for a designer or operations analyst. However, candidates are strongly advised to prepare examples of their framing work, sales achievements, and customer service scenarios to discuss during interviews. This demonstrates practical competence and initiative.

💵 Compensation & Benefits

Salary Range:

• $17.25 - $20.30 per hour

• This range is competitive for a skilled retail associate role with framing responsibilities in the Huntington Beach, California area. Benefits:

• Health & Wellness:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP) for confidential support

• Financial & Retirement:

  • 401(k) with employer match
  • Flexible spending accounts (FSAs) for healthcare and dependent care
  • Commuter benefits

• Professional Development & Support:

  • Tuition assistance
  • Adoption assistance

• Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs

  • Potential for overtime compensation in accordance with state and local laws. Working Hours:

• Full-time position, typically requiring approximately 40 hours per week.

• Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

📝 Enhancement Note: The salary range provided is specific and should be the primary focus. The benefits listed are comprehensive for a retail position and offer significant value. The mention of overtime eligibility is important for full-time hourly employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (over 1,000 employees, with Michaels operating over 1,300 stores globally). This indicates a structured corporate environment with established processes and a significant market presence.

Founded: 1973, with headquarters in Irving, Texas. This suggests a long-standing company with a deep understanding of its market.

Team Structure:

• Departmental Focus: The role is within a specific store location, likely reporting to a Framing Manager or Store Manager.

• Cross-functional Collaboration: Collaboration will occur with other store team members (cashiers, sales associates) and potentially with corporate support teams for operational or product-related inquiries.

• Customer-Centric Environment: The culture emphasizes customer interaction, service, and creating positive experiences.

Methodology:

• Process-Oriented: Adherence to SOPs and company programs is heavily emphasized, indicating a structured approach to operations.

• Sales-Driven: Focus on achieving sales targets and driving revenue through product expertise and customer engagement.

• Team-Based Support: Encouragement of mutual support and training among team members.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts space, fostering creativity and celebration. The company culture likely values creativity, customer focus, and teamwork within a structured retail operational framework.

📈 Career & Growth Analysis

Operations Career Level: This "Senior Framer" role can be seen as an advanced individual contributor within the framing department. It's a step beyond an entry-level associate, offering opportunities to develop specialized skills and take on more responsibility.

Reporting Structure:

• Typically reports to the Framing Manager or Store Manager.

• Works closely with fellow store team members. Operations Impact:

• Directly impacts store revenue through custom framing sales.

• Contributes to customer satisfaction and loyalty through excellent service and product quality.

• Supports overall store operational efficiency by adhering to SOPs and assisting with various tasks. Growth Opportunities:

• Framing Specialist: Further develop expertise in custom framing design, materials, and techniques.

• Framing Manager: Potential progression to a supervisory role overseeing the framing department, managing staff, and driving department performance.

• Store Leadership: Opportunities to move into broader retail management roles within Michaels stores.

• Cross-Training: Development of skills in other store areas, potentially leading to roles in visual merchandising or other specialized departments.

📝 Enhancement Note: The "Senior" designation suggests a pathway for growth within the framing specialization or into broader retail management. The role provides a solid foundation in sales, customer service, and operational execution within a retail context.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Huntington Beach, California (specifically 7600A Edinger Ave).

• The work environment is a climate-controlled retail store, with potential for non-climate-controlled stock rooms. Workspace Context:

• Customer Interaction: Significant time will be spent on the sales floor, interacting directly with customers.

• Framing Shop: Dedicated space within the store for custom framing work, containing specialized equipment like a glass cutter and heat press.

• Team Collaboration: Opportunities for interaction and collaboration with other store team members in various capacities.

• Technology: Use of POS systems and basic computer applications for operational tasks.

Work Schedule:

• Full-time, approximately 40 hours per week.

• Must be available to work nights, weekends, and early mornings, as required by retail operational needs.

📝 Enhancement Note: The physical demands and varied work environment (sales floor, framing shop, stock room) are typical of retail roles. Flexibility in scheduling is a key requirement.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: Likely conducted by an HR representative or hiring manager to assess basic qualifications, experience, and interest.

2. In-Person Interview: A more in-depth discussion with the hiring manager (Framing Manager or Store Manager) focusing on:

• Framing Skills & Experience: Questions about specific framing techniques, materials knowledge, and past projects.
• Sales & Customer Service Scenarios: Situational questions asking how you would handle customer requests, objections, or difficult situations.
• Operational Understanding: Questions about adherence to SOPs, inventory management, and teamwork.
• Motivation & Culture Fit: Why Michaels, why this role, and how you embody the company's values.

1. Skills Assessment (Potential): A practical demonstration of basic measuring, equipment operation (if feasible and safe), or a design consultation role-play.

2. Final Interview/Offer: May involve a discussion about compensation, benefits, and start date.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be prepared to showcase your framing work.

• Visual Aids: Bring photos of custom framing projects you've completed. Highlight variety in style, materials, and complexity.

• Design Process: Be ready to discuss your approach to consulting with clients, understanding their vision, and recommending appropriate framing solutions.

• Problem-Solving: Share examples of how you've overcome framing challenges or met unique customer requests.

• Sales Success Stories: Prepare brief anecdotes about successful sales interactions or times you exceeded targets.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like, "A customer wants to frame a valuable item but is on a tight budget. How do you help them?" or "How would you handle a situation where a customer is unhappy with their framed item?"

• Operational Scenarios: "How would you ensure the framing department is ready for opening each day?" or "What steps would you take to manage inventory for framing supplies?"

• Teamwork: "Describe a time you assisted a team member or took the lead in a manager's absence."

📝 Enhancement Note: The application process for a retail role like this is typically less formal than for corporate operations roles. Emphasis will be on practical skills, customer interaction ability, and a positive, reliable attitude. Be ready to demonstrate your framing knowledge and sales aptitude verbally or with visual examples.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Framing saws (e.g., Logan, Morso)
  • V-nailers / Point drivers
  • Heat press (for specific applications)
  • Staplers, hand tools

• Glass Cutting Tools: Essential for precise glass sizing.

• Measuring Tools: Tape measures, rulers, calipers for accurate dimensions.

• Safety Equipment: Gloves, safety glasses, cutting mats.

Analytics & Reporting:

• POS System: For sales transactions, customer data, and potentially inventory lookups.

• Basic Computer Skills: Proficiency with Microsoft Office Suite (Word, Excel) or similar for communication, scheduling, or basic reporting/data entry.

CRM & Automation:

• Michaels Rewards Program System: Used for customer enrollment and engagement.

• Inventory Management Systems: Potentially integrated with the POS for tracking supplies and finished goods.

• Omni Channel Support Tools: Systems used to manage online orders for in-store pickup or shipping.

📝 Enhancement Note: While specific software names aren't listed, the role requires proficiency with specialized framing tools and standard retail technology like POS systems. Familiarity with a CRM for customer loyalty programs is also beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creative solutions are encouraged, especially in framing design.

• Customer Focus: Prioritizing customer needs and ensuring a positive, memorable shopping experience.

• Teamwork & Support: Collaborating with colleagues, sharing knowledge, and supporting each other to achieve store goals.

• Accountability & Excellence: Taking ownership of tasks, delivering high-quality work, and adhering to company standards and procedures.

• Joy & Celebration: Contributing to Michaels' mission of fueling the joy of creativity and celebration.

Collaboration Style:

• Direct & Hands-On: Expect a collaborative style involving direct communication and shared tasks within the store environment.

• Cross-Functional: Working alongside sales associates, cashiers, and management to ensure smooth store operations.

• Feedback-Oriented: Willingness to give and receive constructive feedback to improve processes and customer service.

📝 Enhancement Note: Michaels' stated purpose ("fuel the joy of creativity and celebration") likely permeates its culture. Expect a dynamic retail environment that values both individual creative contribution and collective operational success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time between customer consultations, sales, and the actual framing production process.

• Handling Diverse Customer Needs: Meeting a wide range of customer expectations regarding design, budget, and timelines for custom framing.

• Maintaining Quality Standards: Consistently producing high-quality framed items while working efficiently.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions.

• Adapting to Seasonal Peaks: Managing workload during busy retail periods.

Learning & Development Opportunities:

• Advanced Framing Techniques: Deepen knowledge of different framing styles, materials, conservation framing, and complex design solutions.

• Sales & Customer Engagement Skills: Enhance consultation, upselling, and persuasive selling techniques.

• Team Leadership: Develop skills in training, motivating, and potentially supervising other team members.

• Retail Management: Gain exposure to broader store operations, visual merchandising, and inventory control, paving the way for management roles.

• Product Knowledge: Continuous learning about new art supplies, framing materials, and design trends.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with specialized duties. The growth opportunities are clear, offering a defined path for advancement within Michaels.

💡 Interview Preparation

Strategy Questions:

• Framing Design Philosophy: "Describe your approach to consulting with a customer who has no idea what they want for their frame. How do you guide them?"

• Sales & Customer Service: "Tell me about a time you successfully sold a high-value item or upsold a customer. What was your strategy?" or "How do you handle a customer who is unhappy with a product or service?"

• Operational Efficiency: "Imagine you have multiple framing orders to complete and a customer waiting for a consultation. How do you prioritize your tasks?"

• Problem-Solving: "What would you do if a framing order was damaged during production?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically as a Senior Framer?"

• "How do you contribute to a positive team environment?"

• "How do you align with Michaels' mission of fueling creativity and celebration?"

• "What are your thoughts on our Rewards program and customer engagement?" Portfolio Presentation Strategy:

• Bring Examples: Have high-quality photos or even a few physical examples of your best framing work.

• Tell the Story: For each example, explain the customer's request, your design process, the materials used, and the final outcome. Highlight any challenges overcome.

• Quantify Success: If possible, mention how your work contributed to sales or customer satisfaction.

• Focus on Value: Emphasize how your skills can directly benefit Michaels and its customers.

📝 Enhancement Note: Be prepared to discuss specific framing techniques and materials. Demonstrate enthusiasm for art, creativity, and customer service. Your ability to articulate your process and showcase your work will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Tailoring: Ensure your resume highlights relevant experience in customer service, sales, retail operations, and any framing or artistic skills. Use keywords from the job description.

• Portfolio Preparation: Gather visual examples of your custom framing work and be ready to discuss them. Prepare to share specific instances of successful customer interactions and sales achievements.

• Interview Practice: Rehearse answers to common interview questions, focusing on behavioral examples related to customer service, problem-solving, teamwork, and sales. Practice explaining your framing process and design approach.

• Company Research: Familiarize yourself with Michaels' products, services, company values, and their approach to customer loyalty programs (Rewards). Understand their position in the arts and crafts market.

⚠️ Important Notice: This enhanced job description provides a comprehensive overview based on the provided data and industry standards. Specific details, interview processes, and expectations may vary. It is recommended to directly engage with the hiring manager or recruiter for the most accurate and up-to-date information.