Senior Framer

📍 Job Overview

Job Title: Senior Framer

Company: Michaels Stores

Location: Roseville, California, United States

Job Type: Full-time

Category: Retail Operations / Custom Framing

Date Posted: August 07, 2026

Experience Level: Entry-level to Mid-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized custom framing solutions and exceptional service.

• Drives sales and production targets within the custom framing department, contributing to overall store performance.

• Acts as a key support to the Framing Manager, including leading in their absence and training other team members.

• Ensures adherence to Standard Operating Procedures (SOPs) and company programs to maintain compliance and operational excellence.

• Manages inventory and merchandising within the ready-made frame department and other assigned areas to ensure a well-stocked and visually appealing store.

📝 Enhancement Note: This role is situated within a retail environment, but the "Senior Framer" title and emphasis on custom solutions indicate a specialized operational function that requires a blend of sales acumen, technical skill, and customer engagement. The "Senior" designation suggests a level of responsibility beyond entry-level, including potential leadership and training duties.

📈 Primary Responsibilities

• Cultivate customer loyalty and drive sales by offering expert advice and creating memorable custom framing solutions.

• Achieve and exceed personal sales and production goals for custom framing orders.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring a positive shopping experience.

• Maintain operational standards by adhering to Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Support the Framing Manager by acting as a lead in their absence, assisting with KPI achievement, and training new and existing team members on framing processes and customer service standards.

• Execute framing orders with a high degree of quality and timeliness, ensuring customer satisfaction.

• Manage the ready-made frame department, including maintaining visual merchandising standards, directing replenishment, and ensuring product availability.

• Contribute to loss prevention and safety programs by following established procedures and promoting a secure and hazard-free environment.

• Assist with truck un-load and stocking processes, ensuring adherence to company standards and efficient inventory management.

• Operate the cash register and handle transactions accurately and efficiently, adhering to all cash handling policies.

• Engage customers in conversations about the Rewards program and complete enrollments to enhance customer value and loyalty.

• Educate customers on the Voice of Customer (VOC) survey to gather feedback and drive continuous improvement.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS).

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer sales and operational execution. The "Senior" aspect is reinforced by the expectation to act as a lead, train others, and support management in driving Key Performance Indicators (KPIs).

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, but not explicitly required. Emphasis is on practical skills and experience.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Proven ability to build customer relationships and drive sales.

• Experience with custom framing or a related craft/art field is highly advantageous. Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.

• Basic measuring skills essential for accurate framing measurements.

• Ability to operate framing equipment safely and efficiently.

• Proficiency with a glass cutter.

• Strong customer service and interpersonal communication skills.

• Ability to work effectively in a team environment.

• Basic understanding of sales principles and customer engagement. Preferred Skills:

• Previous retail sales experience, particularly in a consultative sales environment.

• Experience in selling products and/or services directly to customers.

• Familiarity with custom framing processes and materials.

• Knowledge of merchandising and visual display principles.

• Experience with inventory management systems.

📝 Enhancement Note: The requirements lean towards practical, hands-on skills and customer interaction abilities rather than formal education, typical for many retail roles. The "Senior" designation implies a need for a foundational understanding of sales and operational processes, with a preference for prior retail experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be explicitly required for this on-site retail role, candidates are encouraged to prepare examples of their work or approaches to common framing challenges.

• Showcase a strong understanding of the custom framing process from initial customer consultation to final product delivery.

• Demonstrate an ability to translate customer vision into tangible framing solutions, highlighting design considerations and material choices.

• Be prepared to discuss how you ensure quality control and efficiency in your framing work. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical.

• Ability to document and explain the custom framing workflow, from order taking and design to production and customer pick-up.

• Familiarity with how to troubleshoot common framing issues and ensure timely order completion.

📝 Enhancement Note: For a role like Senior Framer, a traditional "operations portfolio" is less common than for a pure operations analyst or manager. The emphasis shifts to demonstrating practical skills, customer engagement examples, and an understanding of established retail processes. Candidates should be ready to discuss their approach to framing and customer service.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour. This range is based on the provided data and reflects the compensation for a Senior Framer position in the Roseville, California area. The specific rate within this range will depend on factors such as experience, qualifications, and adherence to company standards.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: Typically 40 hours per week, full-time. This role requires flexibility to work nights, weekends, and early mornings as dictated by retail operational needs.

📝 Enhancement Note: The salary range is provided based on the direct input. The benefits listed are comprehensive and typical for a retail organization of Michaels' size, offering a good package for full-time employees. The working hours highlight the need for flexibility common in retail environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in this sector, focusing on providing supplies, services, and inspiration for creative pursuits and celebrations.

Company Size: Large (over 1,300 stores in North America). This indicates a structured corporate environment with established processes, but also potential for local store autonomy.

Founded: 1973. With decades of experience, Michaels has a well-established brand identity and operational framework.

Team Structure:

• The Senior Framer is part of the store's operational team, likely reporting to a Framing Manager or Store Manager.

• The team includes various retail roles such as sales associates, cashiers, and potentially other specialized positions.

• Collaboration is expected with all store team members to ensure a cohesive customer experience and efficient store operations.

• Cross-functional interaction is key, especially with sales associates who may refer customers to the framing department. Methodology:

• Emphasis on customer-centric sales and service, with a focus on building relationships.

• Adherence to Standard Operating Procedures (SOPs) for consistency and compliance.

• Data-driven approaches are implied through the focus on KPIs and VOC surveys.

• Continuous improvement is encouraged through feedback mechanisms and training initiatives.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context frames the Senior Framer role within a large, established retail organization that values creativity and customer engagement. The size of Michaels suggests a need for process adherence and a structured approach to operations, while the industry focus highlights the importance of customer relationships and specialized skills like custom framing.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior" individual contributor within the store's operations, with potential for leadership responsibilities in the absence of a manager. It represents a step beyond a basic associate role, requiring a higher level of skill, responsibility, and customer engagement.

Reporting Structure: Typically reports to the Framing Manager or Store Manager, indicating a clear line of command within the store hierarchy.

Operations Impact: Directly impacts revenue through custom framing sales and customer retention. Contributes to operational efficiency by maintaining store standards, assisting with inventory, and potentially training other team members.

Growth Opportunities:

• Advancement to Framing Manager: With demonstrated leadership, sales performance, and operational proficiency, there's a clear path to managing the framing department.

• Cross-training in other store departments: Gaining experience in other areas can lead to broader retail management roles.

• Specialization: Deepening expertise in custom framing techniques and design can lead to roles with higher specialization.

• District or Regional Roles: Long-term potential for roles in operations, visual merchandising, or training at a higher organizational level.

📝 Enhancement Note: The "Senior" title is crucial here, signaling a developmental role with clear pathways for advancement within the Michaels retail structure. The growth opportunities are well-defined within the retail operations context.

🌐 Work Environment

Office Type: This is a retail store environment. The Senior Framer will primarily work on the sales floor and within the dedicated custom framing area.

Office Location(s): Roseville, California (1192 Galleria Blvd). This is a mall-based location (Galleria Mall), suggesting a high-traffic, customer-focused environment.

Workspace Context:

• The framing shop is a specialized workspace that contains equipment like glass cutters and heat presses, requiring attention to safety protocols.

• The sales floor requires constant interaction with customers and maintaining visual merchandising standards.

• The environment is dynamic, with varying customer traffic throughout the day and week.

• Access to tools and technology includes POS systems, potentially inventory management tools, and framing equipment.

Work Schedule: Flexible schedule required, including nights, weekends, and early mornings, aligning with typical retail operating hours. The role is full-time (approximately 40 hours/week).

📝 Enhancement Note: The work environment is typical for a retail setting, with specific considerations for the framing shop's equipment and safety. The mall location implies a strong emphasis on customer traffic and engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and resume, focusing on relevant retail and customer service experience.

• In-Person Interview: This will likely include behavioral questions assessing customer service skills, problem-solving abilities, and teamwork. A practical demonstration or discussion of framing skills may be incorporated.

• Framing Skills Assessment: Candidates may be asked to demonstrate their ability to measure, cut glass, or discuss their approach to creating framing solutions.

• Manager Interview: Focus on leadership potential, understanding of sales targets, and ability to act as a lead.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly requested, be prepared to discuss past projects, design challenges you've overcome, and your approach to customer consultations.

• Bring photos of custom framing work if available, showcasing variety in style, materials, and complexity.

• Be ready to articulate your understanding of framing materials (mats, glass types, frames) and design principles.

• Prepare to discuss how you would handle a challenging customer request or a complex framing project. Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, from initial greeting to closing the sale on a custom framing order.

• Problem-Solving: Anticipate questions about how you would handle a production delay, a quality issue, or a customer complaint.

• Sales & KPI Discussion: Prepare to discuss how you would contribute to achieving sales targets and driving key performance indicators for the framing department.

📝 Enhancement Note: The application process will likely be standard for retail roles, with a strong emphasis on practical skills and customer interaction. Candidates should highlight any experience directly related to custom framing or consultative sales.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, sales, and potentially customer order management.

• Custom Framing Software/Design Tools: May be used for visualizing framing options for customers and generating quotes.

• Framing Equipment: Essential tools include mat cutters, glass cutters, mounting presses, and various assembly tools.

• Measuring Tools: Tape measures, rulers, and calipers for precise measurements.

Analytics & Reporting:

• Sales Reporting: Understanding how to access and interpret sales data for individual performance and department goals.

• Inventory Management Systems: Tools to track stock levels for ready-made frames and framing supplies.

• Voice of Customer (VOC) Surveys: Familiarity with how customer feedback is collected and utilized for service improvement.

CRM & Automation:

• Customer Relationship Management (CRM) System: Michaels likely uses a CRM to track customer preferences, loyalty program status, and past purchases.

• Rewards Program Management: Tools and processes for enrolling customers and managing loyalty benefits.

📝 Enhancement Note: The technology stack is geared towards retail operations, customer engagement, and specialized framing work. Proficiency with POS systems and an aptitude for learning new operational software are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Fostering a love for art, craft, and personal expression.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build lasting relationships.

• Quality & Craftsmanship: Commitment to high standards in custom framing and product presentation.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Efficiency & Accountability: Adhering to processes and taking ownership of responsibilities.

Collaboration Style:

• Open communication and mutual support among team members.

• Cross-functional collaboration with other store departments to ensure a seamless customer experience.

• A willingness to assist colleagues and share knowledge.

• Feedback is valued as a tool for continuous improvement in customer service and operational processes.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer engagement, and a team-oriented approach. The Senior Framer is expected to embody these values, particularly in their interactions with customers and colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing sales and production: Effectively managing customer consultations and sales while ensuring timely and high-quality production of framing orders.

• Meeting diverse customer needs: Accommodating a wide range of artistic styles, budgets, and framing requirements.

• Staying current with trends: Keeping up-to-date with framing techniques, materials, and design trends to offer the best solutions.

• Managing busy periods: Effectively handling high customer traffic and order volumes, especially during peak seasons.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to master specialized framing methods, material handling, and conservation framing.

• Sales and Customer Service Training: Continuous development in consultative selling, relationship building, and conflict resolution.

• Leadership Skills: Development in areas such as training, mentoring, and managing a department.

• Product Knowledge: Deepening understanding of art, preservation, and framing materials to become a subject matter expert.

📝 Enhancement Note: The challenges are inherent to a specialized retail role that combines sales, technical skill, and customer service. The growth opportunities are focused on enhancing both technical framing expertise and broader retail leadership capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer. What was the outcome?" (Assesses customer service and problem-solving)

• "How would you approach a customer who is unsure about their framing choices?" (Evaluates consultative sales and design thinking)

• "Imagine a customer brings in a valuable piece of art that requires special handling. How would you proceed?" (Tests knowledge of materials, preservation, and process)

• "How do you prioritize tasks when you have multiple custom framing orders and walk-in customers?" (Assesses time management and operational efficiency) Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Tests research and interest)

• "How do you embody Michaels' values of creativity and customer focus in your work?" (Assesses cultural fit)

• "Describe your experience working as part of a retail team. What is your preferred collaboration style?" (Evaluates teamwork and communication) Portfolio Presentation Strategy:

• Be prepared to discuss your experience with different framing styles, matting techniques, and glass options.

• If you have examples of your work (photos, actual framed pieces), be ready to explain the project, the customer's needs, and your design choices.

• Highlight any projects where you significantly increased sales or improved customer satisfaction through your framing expertise.

• Discuss your understanding of framing for preservation and archival quality.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of sales skills, technical framing knowledge, problem-solving abilities, and a customer-centric mindset, all within the context of a retail environment.

📌 Application Steps

To apply for this Senior Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, and any custom framing or artistic skills. Use keywords from the job description such as "custom framing," "customer relationships," "sales," and "merchandising."

• Prepare Framing Examples: Gather photos or be ready to verbally describe examples of custom framing projects you've completed, focusing on the challenge, your solution, and the customer's satisfaction.

• Practice Interview Scenarios: Rehearse answers to common retail interview questions, focusing on behavioral examples related to customer service, problem-solving, and teamwork. Be ready to discuss your approach to sales and the framing process.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and their custom framing services to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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