Senior Framer

📍 Job Overview

Job Title: Senior Framer

Company: Michaels Stores

Location: Saskatoon, Saskatchewan, Canada

Job Type: FULL_TIME

Category: Retail Operations, Custom Framing, Sales

Date Posted: April 29, 2026

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build strong relationships through personalized custom framing solutions.

• Achieve and exceed sales and production targets through effective client consultation and service delivery.

• Provide leadership and training to team members, particularly in the absence of the Framing Manager, ensuring operational consistency.

• Maintain high standards of store presentation, including ready-made frame displays, inventory management, and overall store cleanliness.

• Execute operational procedures efficiently, including cash handling, stock management, and omni-channel processes.

📝 Enhancement Note: This role is positioned as a "Senior Framer" but the provided experience level suggests an entry to mid-level position. The responsibilities indicate a blend of hands-on framing, customer interaction, sales, and some leadership/training duties, making it ideal for individuals looking to advance within a retail operational environment with a focus on specialized product sales.

📈 Primary Responsibilities

• Actively engage customers to understand their framing needs, offering expert advice and creating memorable custom framing solutions.

• Execute Elevated ABC Deliver methodology to build rapport and drive sales of custom framing services.

• Consistently meet or exceed individual sales and production Key Performance Indicators (KPIs).

• Provide leadership and guidance to other team members, stepping into a lead role when the Framing Manager is unavailable.

• Train and mentor new and existing team members on framing techniques, customer service standards, and operational procedures.

• Support the Framing Manager in strategic initiatives aimed at achieving departmental KPIs.

• Complete all custom framing orders with a high degree of quality, precision, and within established timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Deliver exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and in-stock store environment.

• Process customer transactions accurately and efficiently at the cash register, adhering to all cash handling standards and procedures.

• Follow all Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational excellence.

• Actively participate in and support shrink and safety programs to maintain a secure and hazard-free work environment.

• Interact positively and respectfully with colleagues, promoting a collaborative and supportive team atmosphere aligned with organizational values.

• Participate in truck un-loading and stocking processes, ensuring adherence to established truck standards and budget.

• Acknowledge and assist customers with product location, problem-solving, and solution identification.

• Engage customers about the benefits of the Rewards program and facilitate enrollment.

• Educate customers on the Voice of Customer (VOC) survey to gather feedback for service improvement.

• Assist with and execute omni-channel fulfillment processes, ensuring a seamless customer experience.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on customer-facing sales and service within a specialized retail environment. The "Senior" title implies a need for individuals who can not only perform the core framing tasks but also contribute to team development and operational efficiency.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing, art handling, or a related craft is beneficial.

Required Skills:

• Basic computer skills for system operation and data entry.

• Proficient measuring skills for accurate custom framing.

• Ability to safely and effectively operate framing equipment, including specialized tools like glass cutters and heat presses.

• Strong customer service and interpersonal skills to build rapport and provide solutions.

• Sales acumen to drive custom framing orders and promote store services.

• Cash handling proficiency and adherence to financial transaction standards.

• Basic understanding of inventory management principles for display and stock maintenance.

• Adaptability to follow Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Prior retail experience, particularly in a specialty or art-related sector.

• Proven experience in selling products and/or services directly to customers, with a consultative approach.

• Familiarity with visual merchandising techniques for retail displays.

• Experience in training or mentoring junior team members.

• Knowledge of various art mediums and framing techniques.

📝 Enhancement Note: While the "Senior" title might suggest more experience, the stated requirements for basic computer and measuring skills, along with the preference for retail and sales experience, indicate that candidates with a foundational understanding of these areas can be successful. The emphasis is on a blend of technical framing ability and strong customer engagement skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented examples of custom framing projects, showcasing a range of styles, materials, and complexities.

• Case studies detailing the process from customer consultation to final product delivery, highlighting problem-solving and client satisfaction.

• Visual documentation (photos or digital renderings) of completed framing work, demonstrating quality, precision, and aesthetic appeal.

• Evidence of adherence to quality control measures and production timelines in previous roles.

Process Documentation:

• Ability to document and follow Standard Operating Procedures (SOPs) for framing order fulfillment, customer service, and operational tasks.

• Understanding of workflow design for custom framing orders, from initial consultation through production and completion.

• Familiarity with system processes for order entry, inventory management, and cash handling within a retail POS environment.

• Experience in maintaining specific retail areas, such as the ready-made frame department, following visual merchandising and stocking standards.

• Capacity to contribute to team training and knowledge sharing regarding framing processes and customer engagement strategies.

📝 Enhancement Note: For a "Senior" role, a portfolio demonstrating not just technical framing skill but also customer interaction, sales success, and process adherence is crucial. Candidates should be prepared to discuss how they have applied these skills to achieve business objectives and enhance customer experience.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision plans.

• Paid time off (PTO) for vacation, sick leave, and personal days.

• Tuition assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services.

Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week.

• Work hours may include nights, weekends, and early mornings, depending on store operational needs and scheduling.

• Flexibility in work schedule is often expected to accommodate customer traffic and operational demands.

📝 Enhancement Note: The salary range is an estimate based on available market data for similar roles in the specified location and experience level. Actual compensation may vary based on the candidate's qualifications, specific experience, and the company's internal compensation structure. The benefits listed are directly from the provided ai_benefits field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail, Specialty Retail, Creative Goods. Michaels operates as a leading destination for all things creative, serving a broad customer base with diverse crafting and decorating needs.

Company Size: Large (over 1,000 employees, as Michaels operates over 1,300 stores in North America). This indicates a structured corporate environment with established processes and opportunities for advancement.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational expertise in the retail sector.

Team Structure:

• The Senior Framer will likely be part of a store's operational team, reporting to a Framing Manager or Store Manager.

• The team structure typically includes various roles such as Framing Manager, Assistant Store Manager, Team Leads, Framers, and Sales Associates.

Methodology:

• Adherence to Standard Operating Procedures (SOPs) is paramount, ensuring consistent execution of tasks and customer service.

• A customer-centric approach is fundamental, focusing on building relationships and providing tailored solutions.

• Sales and production targets are key performance drivers, with emphasis on achieving KPIs.

• A data-driven approach to performance tracking, including sales metrics, production efficiency, and customer feedback (VOC).

• Focus on visual merchandising and maintaining a well-stocked and appealing store environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels emphasizes creativity, customer engagement, and operational efficiency. The large company size suggests robust training programs and clear career paths, while the long history indicates a stable and experienced organization.

📈 Career & Growth Analysis

Operations Career Level: This Senior Framer role represents an advanced position within the in-store framing operations. It requires a combination of technical framing skills, direct sales experience, and the ability to take on leadership responsibilities in the absence of management. It serves as a stepping stone for individuals aiming for supervisory or management roles within retail operations.

Reporting Structure: The Senior Framer typically reports directly to the Framing Manager. In situations where the Framing Manager is unavailable, the Senior Framer may assume lead responsibilities, reporting to the Store Manager or another designated leader. This structure provides clear lines of accountability and support.

Operations Impact: The Senior Framer directly impacts store revenue through custom framing sales and the promotion of other store products and services. Their ability to create quality framing solutions and provide exceptional customer service contributes to customer loyalty, repeat business, and positive word-of-mouth, all of which are critical for overall store performance and brand reputation.

Growth Opportunities:

• Framing Manager: Progression to a Framing Manager role, involving greater responsibility for team leadership, sales strategy, inventory management, and operational oversight of the framing department.

• Specialized Sales Roles: Opportunities to move into other specialized sales or design roles within Michaels or related creative industries, leveraging custom framing expertise.

• Store Management: Potential advancement into Assistant Store Manager or Store Manager positions, requiring broader retail management skills, including staff supervision, operational efficiency, and P&L responsibility.

• Training & Development: Opportunity to become a subject matter expert and trainer for new framing team members, enhancing leadership and communication skills.

📝 Enhancement Note: The "Senior" designation signifies a role with increased responsibility and potential for growth. Candidates should view this as an opportunity to develop leadership skills and deepen their expertise in custom framing and retail operations, paving the way for further career advancement within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, requiring constant interaction with shoppers.

Office Location(s): The specific location is Saskatoon, Saskatchewan, Canada (1723 Preston Ave N Ste 201). This is a physical retail store within a commercial area.

Workspace Context:

• The primary workspace is the retail floor and the dedicated framing shop area.

• The framing shop environment involves specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols.

• Public areas of the store are climate-controlled, but some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

Work Schedule:

• The role requires flexibility, with working hours potentially including nights, weekends, and early mornings to align with retail operational needs and customer traffic patterns.

• This is a full-time position, typically around 40 hours per week.

📝 Enhancement Note: The work environment is typical of a retail setting, with an emphasis on customer interaction and the operation of specialized equipment. Candidates should be prepared for a physically active role with varied hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and experience.

• Phone/Video Interview: An initial conversation with an HR representative or hiring manager to discuss your background, interest in the role, and key skills.

• In-Store Interview: This will likely involve meeting with the Framing Manager and potentially other team members. You will be asked behavioral and situational questions related to customer service, sales, and problem-solving.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss your approach to a framing scenario.

• Portfolio Review (if applicable): If you have a portfolio of custom framing work, be prepared to present and discuss specific projects, highlighting your process, problem-solving, and results.

Portfolio Review Tips:

• Showcase Variety: Include examples of different framing styles, materials, and project types to demonstrate versatility.

• Detail Your Process: For each project, briefly explain the customer's request, your consultation process, the materials chosen, and the final outcome.

• Highlight Problem-Solving: If a project presented unique challenges, explain how you overcame them.

• Quantify Results: If possible, mention any impact on sales, customer satisfaction, or efficiency.

• Professional Presentation: Ensure your portfolio is well-organized, visually appealing, and easy to navigate, whether digital or physical.

Challenge Preparation:

• Customer Service Scenarios: Be ready to discuss how you would handle challenging customer interactions, upsell opportunities, or unique requests.

• Sales Approach: Prepare to articulate your sales process for custom framing, focusing on consultative selling and understanding customer needs.

• Operational Questions: Familiarize yourself with retail SOPs, cash handling, and inventory management concepts.

• Teamwork: Be prepared to discuss your experience working in a team and how you would contribute to a positive store environment.

📝 Enhancement Note: The interview process will likely assess both technical framing competence and soft skills like customer service, sales, and teamwork. A portfolio, even if informal (e.g., photos of past personal projects), can significantly enhance your application if you have relevant experience.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: This includes specialized tools such as glass cutters, mat cutters, saws, presses (e.g., heat press), and various assembly tools. Proficiency in operating these safely and effectively is critical.

• Measuring Tools: Rulers, tape measures, calipers, and other precision instruments for accurate material measurement.

• Point of Sale (POS) System: For processing customer transactions, managing sales orders, and potentially inventory.

• Basic Computer Software: For system navigation, email communication, and potentially design or order entry software.

Analytics & Reporting:

• Sales Reporting Tools: Within the POS system or company-specific software to track individual and departmental sales performance.

• Inventory Management Systems: To monitor stock levels of frames, mats, glass, and other supplies.

• Customer Feedback Systems: Such as Voice of Customer (VOC) surveys, to gauge customer satisfaction and identify areas for improvement.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Through the POS or loyalty program (Rewards) to track customer preferences and facilitate personalized service and enrollment.

• Order Management Systems: To track custom framing orders from placement through production to completion.

• Potential for basic automation: In areas like inventory reordering or task management, though likely managed through established SOPs rather than advanced automation tools.

📝 Enhancement Note: The technology stack for this role is heavily focused on specialized physical tools for framing and standard retail operational systems (POS, inventory). While advanced automation is unlikely, a strong understanding of how these systems contribute to operational efficiency and customer experience is valuable.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value at Michaels, encouraging innovation and a love for crafting and art.

• Customer Focus: Prioritizing customer needs and satisfaction through exceptional service and tailored solutions.

• Integrity & Respect: Upholding ethical standards in all dealings and fostering a positive, inclusive work environment for team members and customers.

• Teamwork & Collaboration: Working together to achieve common goals, sharing knowledge, and supporting one another.

• Efficiency & Quality: Striving for operational excellence, producing high-quality work, and optimizing processes.

Collaboration Style:

• Cross-functional Integration: Working closely with other store team members and potentially corporate support to ensure seamless customer experiences and operational alignment.

• Process Review Culture: Openness to feedback and suggestions for improving framing processes and customer service delivery.

• Knowledge Sharing: A willingness to share expertise and best practices in custom framing and customer engagement with colleagues.

• Performance-Oriented: A shared drive to meet and exceed sales and production targets, contributing to the overall success of the store.

📝 Enhancement Note: The culture at Michaels is built around fostering creativity and a strong customer-centric approach. For a Senior Framer, demonstrating an ability to embody these values, collaborate effectively, and contribute to a positive team dynamic will be crucial for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete high-quality framing orders while also engaging customers and driving sales.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects.

• Technical Skill Maintenance: Staying proficient with framing equipment and techniques, especially with new materials or processes introduced.

• Team Support: Providing effective leadership and training to junior team members, particularly when stepping into a lead role.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn new framing methods, materials, and preservation techniques.

• Sales and Customer Service Training: Ongoing development in consultative selling, relationship building, and handling customer inquiries.

• Leadership Skills: Gaining experience in team supervision, training, and operational guidance through lead responsibilities.

• Product Knowledge: Expanding knowledge of art, design principles, and the wide array of framing products offered by Michaels.

📝 Enhancement Note: This role presents opportunities to deepen expertise in custom framing while developing crucial retail sales and leadership skills. Candidates who embrace challenges and actively seek learning opportunities will find significant growth potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to handle a difficult customer or a complex framing request. What was your approach, and what was the outcome?" (Assesses problem-solving, customer service, and technical application.)

• "How do you approach selling custom framing services to a customer? What steps do you take to understand their needs and recommend solutions?" (Evaluates sales technique, consultative selling, and product knowledge.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Assesses research and cultural fit.)

• "How do you contribute to a positive and collaborative team environment?" (Evaluates teamwork and interpersonal skills.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, perhaps by project type or complexity.

• Storytelling: For each piece, briefly tell the story: the customer's need, your solution, and the successful outcome.

• Highlight Impact: Emphasize how your framing enhanced the artwork or met specific customer requirements.

• Showcase Skills: Clearly demonstrate your technical skills, creativity, and ability to work with different materials.

• Conciseness: Be prepared to present your key projects efficiently and answer questions clearly.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of technical framing skills, strong customer engagement, sales ability, and leadership potential. Be ready to provide specific examples from your experience.

📌 Application Steps

To apply for this Senior Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Highlight your experience in custom framing, customer service, sales, and any leadership or training roles. Use keywords from the job description, such as "custom framing," "sales," "customer engagement," and "operational procedures."

• Prepare Your Portfolio: Gather examples of your best custom framing work. If you don't have a formal portfolio, compile photos of projects you've completed, noting the materials used and the customer's requirements. Be ready to discuss your process.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly their custom framing services. This will help you tailor your answers and demonstrate your interest.

• Practice Interview Questions: Rehearse answers to common interview questions related to customer service, sales, problem-solving, and teamwork, using the STAR method (Situation, Task, Action, Result) for behavioral questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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