Senior Digital Product Designer

📍 Job Overview

Job Title: Senior Digital Product Designer

Company: Banner Health

Location: Hybrid San Francisco, CA (Remote options available in specific states)

Job Type: Full-time

Category: Digital Product Design / User Experience

Date Posted: 2026-08-18

Experience Level: 5-10 Years

Remote Status: Hybrid / Remote Eligible

🚀 Role Summary

• Lead the end-to-end design of innovative consumer health solutions, encompassing digital workflows from Large Language Models to traditional interactions.

• Collaborate with cross-functional teams, including leadership, front-end, and back-end developers, to prototype future digital experiences and inform product strategy.

• Drive the design process from discovery and ideation through testing, delivery, and iteration, ensuring optimal user experiences for both employees and patients.

• Develop and maintain design systems, interactive style guides, and enterprise standards to ensure brand consistency and user experience continuity across all digital products.

📝 Enhancement Note: This role is situated within Banner Health's "Digital Transform-Experience" department, indicating a strategic focus on leveraging digital solutions to enhance both patient care and internal operational efficiency. The emphasis on Large Language Models (LLMs) suggests a forward-thinking approach to incorporating emerging technologies into healthcare experiences.

📈 Primary Responsibilities

• Lead critical projects in the design, development, documentation, and support of user interfaces to ensure the best possible user experience, translating rough sketches into high-fidelity digital products.

• Articulate, develop, and model the end-user experience of visual designs, aiming for simple, efficient, and consistent user interactions across various digital platforms (responsive web, native mobile, voice, emerging solutions).

• Collaborate with cross-functional teams to prioritize deliverables, manage project timelines in a fast-paced, Agile environment, and champion exceptional user experiences.

• Create comprehensive design deliverables including user studies, user flows, wireframes, UI designs, prototypes, and annotations, ensuring accessibility and modern design standards.

• Assess and optimize the performance of digital features by actively participating in usability testing, user research, and interpreting analytics data to inform design iterations.

• Craft compelling interactive experiences by translating brand identity and Banner services into intuitive digital solutions, effectively communicating conceptual ideas and design rationale to team members and leadership.

• Develop, maintain, and uphold interactive style guides, design systems, and enterprise standards to ensure continuity of experience across all digital products, staying current with UI/UX trends and best practices.

• Mentor UI/UX designers on the team, providing direction and guidance, and collaborate with department leadership to elevate the overall digital experience.

• Take ownership and self-direct UI/UX aspects of digital projects from inception to completion, embodying a strong, helpful creative point of view within the organization.

• Design prototypes, visual interfaces, and interactions for web-based applications, evaluating visual human interfaces using user-centered design principles and implementing findings from research and data.

📝 Enhancement Note: The core functions highlight a blend of strategic design leadership and hands-on execution. The requirement to mentor junior designers and provide direction in the absence of a department leader points to a senior individual contributor role with implicit leadership responsibilities, typical for a Senior Product Designer within a growing digital transformation team.

🎓 Skills & Qualifications

Education: Bachelor's degree in Graphic Design, User Interface/Experience, Human Computer Interaction (HCI), or a related field, or equivalent experience and education.

Experience: Seven-plus years in the interactive design field, with demonstrated experience in product design (e.g., responsive web, native app, interactive displays) and brand marketing (e.g., campaigns, social media).

Required Skills:

• Expertise in graphic design, web frameworks, and systems design.

• Proven experience in inventive and collaborative environments, successfully completing projects on time, within budget, and with exceptional outcomes.

• Strong working knowledge of various low- and high-fidelity prototyping techniques, with the ability to select appropriate methods for different scenarios.

• Proficiency with modern design tools such as Sketch, InVision, and the Adobe Creative Suite.

• Demonstrated experience in product design across multiple devices (responsive web, native mobile, etc.).

• Experience working with engineering teams and a solid understanding of Agile product development methodologies.

• Proven experience testing, measuring, and refining designs based on customer feedback and market data.

• Ability to articulate conceptual ideas and design rationale effectively to both technical and non-technical stakeholders.

• Strong understanding of user-centered design principles and best practices. Preferred Skills:

• Agency and interactive studio experience.

• Experience with Large Language Models (LLMs) in a design context.

• Familiarity with coding HTML, CSS, and JavaScript (though direct coding is not required for this role).

• Experience with data analytics interpretation to drive design decisions.

📝 Enhancement Note: The emphasis on a strong portfolio is critical. Applicants should curate their portfolio to clearly showcase a mix of UX and UI skills, with a focus on the entire product design lifecycle and experience designing for diverse platforms and user needs within a healthcare context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, clearly demonstrating a mix of UX and UI skills.

• Showcase experience designing across multiple devices, including responsive web, native mobile applications, and other interactive digital solutions.

• Include case studies that detail your process from problem identification and user research through ideation, design, testing, and iteration.

• Highlight examples of how you have translated business and user requirements into intuitive and effective digital experiences.

• Demonstrate proficiency in using modern design tools (Sketch, InVision, Adobe Suite) and prototyping techniques. Process Documentation:

• Provide examples of user flows, wireframes, and high-fidelity mockups that illustrate your design thinking and problem-solving approach.

• Include documentation of user research methodologies employed and how findings were integrated into the design process.

• Showcase how you have utilized analytics data and usability testing results to inform design decisions and optimize user experiences.

• Illustrate experience in developing and maintaining design systems, style guides, or component libraries to ensure design consistency.

📝 Enhancement Note: For this Senior Digital Product Designer role, the portfolio should not only display aesthetic proficiency but also a deep understanding of user-centered design principles, strategic thinking, and the ability to drive product direction. Case studies demonstrating impact on user engagement, efficiency, or business goals within a healthcare setting will be highly advantageous.

💵 Compensation & Benefits

Salary Range: $58.85 - $83.54 per hour USD.

Benefits:

• Eligibility for Banner Health's comprehensive "Total Rewards Package."

• Opportunity to work for an organization recognized as a Great Place To Work®, indicating a commitment to workplace excellence, employee satisfaction, well-being, and fulfillment.

• Access to resources and support for workplace excellence initiatives.

• Potential for professional development and career advancement within a leading healthcare organization.

Working Hours: Standard business hours, Monday - Friday, 8:00 AM - 4:00 PM. This role may offer remote work flexibility for candidates residing in specific eligible states.

📝 Enhancement Note: The provided salary range is an hourly estimate. The total compensation will be determined based on factors such as years of relevant work experience, education, certifications, skills, and geographic location, in addition to a review of current employees in similar roles to ensure pay equity. The "Total Rewards Package" typically includes health insurance, retirement plans, paid time off, and other benefits not explicitly listed here.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare. Banner Health is a large, integrated healthcare system operating in multiple states, focused on providing high-quality patient care through innovation and dedicated staff.

Company Size: A large, nationally recognized healthcare leader. This scale suggests a complex operational environment with opportunities for significant impact and exposure to diverse challenges.

Founded: Banner Health has a long-standing history, though the exact founding date is not specified here, it implies a stable and established organization.

Team Structure:

• The role sits within the "Digital Transform-Experience" department, indicating a dedicated team focused on modernizing digital touchpoints.

• This position will collaborate closely with leadership, front-end and back-end developers/engineering teams, and potentially other designers.

• The reporting structure likely involves a Design Director or similar leadership role, with direct interaction with product managers and engineering leads. Methodology:

• Emphasis on Agile product development methodologies, requiring collaboration and adaptability within scrum teams.

• User-centered design principles are foundational, driving the discovery, ideation, and iteration process.

• Data-driven decision-making through user research, usability testing, and analytics interpretation is expected.

• Prototyping and iterative design are key to visualizing and refining future digital experiences.

Company Website: https://www.bannerhealth.com/

📝 Enhancement Note: Banner Health's commitment to "workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members" suggests a culture that values employee development and a positive work environment, which is crucial for senior creative roles. The integration of digital transformation within a healthcare setting presents unique challenges and opportunities for impact.

📈 Career & Growth Analysis

Operations Career Level: Senior Digital Product Designer. This level implies significant autonomy, responsibility for leading key projects, mentoring junior staff, and influencing design strategy. It requires a strong portfolio and extensive experience.

Reporting Structure: This role will report to a Design Director or a similar leadership position within the Digital Transform-Experience department. Collaboration will be extensive with engineering teams, product managers, and other stakeholders across the organization.

Operations Impact: The Senior Digital Product Designer will have a direct and meaningful impact on the patient and consumer experience by creating innovative and intuitive digital solutions. Their work will influence how patients interact with Banner Health for care, how employees utilize digital tools for efficiency, and how the organization builds trust and lasting relationships through digital channels. This role is pivotal in shaping the digital future of healthcare delivery.

Growth Opportunities:

• Leadership Development: Opportunity to mentor junior designers, lead design initiatives, and potentially step into a design lead or manager role as the digital transformation efforts expand.

• Skill Specialization: Deepen expertise in areas like AI-driven design, complex healthcare workflows, accessible design, and advanced prototyping techniques.

• Strategic Influence: Contribute to the broader digital strategy of Banner Health, influencing product roadmaps and technology adoption.

• Cross-functional Exposure: Gain valuable experience working across different departments and with senior leadership, enhancing understanding of the healthcare business.

📝 Enhancement Note: The role's emphasis on "future experience prototyping" and working with LLMs suggests opportunities to pioneer new design approaches within the healthcare industry, offering significant growth potential for designers interested in cutting-edge digital solutions.

🌐 Work Environment

Office Type: The role is designated as "Hybrid San Francisco CA" with extensive remote eligibility, indicating a flexible work model. While some in-person collaboration may be expected in San Francisco, the company supports remote work for a broad list of states.

Office Location(s): While San Francisco is listed as a primary location, remote work is permitted for candidates residing in AL, AR, AZ, CA, CO, GA, FL, IA, ID, IN, KS, KY, LA, MI, MN, MS, MO, NY, NE, NC, ND, NV, OK, OH, OR, PA, SC, TN, TX, UT, VA, WI, WA, WV, & WY. This broad remote eligibility allows for access to a wider talent pool.

Workspace Context:

• Collaborative Environment: Expect a dynamic and collaborative setting, working closely with development teams, product managers, and fellow designers. The emphasis on "whiteboard sketches" and "collaborating with cross-functional teams" points to an interactive and communicative workspace.

• Tools and Technology: Access to modern design tools (Sketch, InVision, Adobe Suite) and a focus on leveraging digital workflows, including LLMs, will be standard.

• Operations Team Interaction: Regular interaction with operations teams will be key to understanding user needs and translating them into effective digital solutions, ensuring seamless integration of new features into existing workflows.

Work Schedule: The standard work schedule is Monday to Friday, 8:00 AM to 4:00 PM. The remote eligibility provides flexibility in the daily work location, but adherence to core working hours is expected for team collaboration and project delivery.

📝 Enhancement Note: The hybrid/remote nature of this role, combined with its location flexibility, suggests that Banner Health is adopting modern work practices to attract top talent. Candidates should be comfortable with a mix of remote collaboration and potentially occasional in-person meetings, depending on project needs and location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An HR or recruiter screen to assess basic qualifications, experience, and alignment with the role's core responsibilities.

• Portfolio Review: A dedicated session where candidates present their portfolio, discussing their process, design decisions, and impact on user experience and business outcomes. This is a critical stage.

• Hiring Manager Interview: Discussion with the Design Director or Hiring Manager to delve deeper into design philosophy, leadership potential, problem-solving skills, and cultural fit.

• Cross-functional Team Interview: Interviews with key collaborators, such as product managers or lead developers, to assess teamwork, communication, and technical understanding.

• Final Interview/Offer: A final discussion, potentially with higher leadership, to confirm suitability and extend an offer.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 of your strongest, most relevant projects that showcase a range of skills (UX research, UI design, prototyping, problem-solving).

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your solutions, and the measurable outcomes. Use visuals effectively.

• Highlight Impact: Quantify results whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y minutes," "improved user satisfaction scores").

• Demonstrate Process: Show your thinking – sketches, wireframes, user flows, research insights, iterations – not just final polished screens.

• Tailor to Healthcare: If possible, include projects with healthcare or complex B2B/B2C application experience. Highlight understanding of user needs in sensitive contexts.

• Be Prepared for Questions: Anticipate questions about your design rationale, how you handle feedback, and how you collaborate with stakeholders.

Challenge Preparation:

• Design Exercise: Be prepared for a potential take-home design challenge or a live design exercise during the interview process. This might involve solving a specific design problem related to healthcare or digital workflows.

• Problem-Solving: Practice articulating your approach to ambiguous problems, breaking them down, and proposing user-centered solutions.

• Communication: Hone your ability to clearly and concisely explain complex design concepts and rationale to diverse audiences.

📝 Enhancement Note: Given this is a Senior role, expect interviewers to probe deeply into your strategic thinking, leadership capabilities, and ability to navigate ambiguity. The portfolio presentation is your primary opportunity to demonstrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Sketch (required), InVision (required), Adobe Creative Suite (required). Proficiency in these is essential for creating wireframes, high-fidelity mockups, and interactive prototypes.

• Collaboration: Tools like Figma (potentially), Miro, or similar platforms for collaborative whiteboarding, brainstorming, and design reviews.

• Project Management: Familiarity with Agile tools such as Jira or Asana for tracking tasks and project progress.

Analytics & Reporting:

• Experience interpreting data from analytics platforms (e.g., Google Analytics, Adobe Analytics) to inform design decisions and measure impact.

• Familiarity with user research platforms and usability testing tools. CRM & Automation:

• While not a direct CRM role, understanding how digital experiences integrate with CRM systems or patient management platforms is beneficial for context.

• Awareness of workflow automation principles as they relate to user experience design.

📝 Enhancement Note: The explicit mention of Sketch, InVision, and Adobe Suite indicates these are core requirements. Candidates should be ready to discuss their experience and proficiency with these tools, and how they leverage them to create robust digital experiences. The mention of Large Language Models (LLMs) suggests an openness to incorporating AI tools in the design process, which could be a differentiator.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to explore new technologies (like LLMs) and methodologies to create cutting-edge digital experiences.

• User-Centricity: A commitment to deeply understanding user needs (patients and employees) and designing solutions that are intuitive, efficient, and empathetic.

• Collaboration: A strong emphasis on teamwork, working closely with development, product, and leadership to achieve shared goals.

• Excellence: A dedication to high-quality design, attention to detail, and delivering exceptional user experiences that align with Banner Health's brand and mission.

• Data-Driven: Utilizing research, testing, and analytics to inform design decisions and measure success, ensuring designs are effective and impactful.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with engineers, product managers, and business stakeholders. Open communication and shared ownership are key.

• Feedback Exchange: A culture that encourages constructive feedback, both giving and receiving, to continuously improve designs and processes.

• Knowledge Sharing: A willingness to share insights, best practices, and learnings within the design team and across departments to elevate the collective understanding and capability.

📝 Enhancement Note: Banner Health's "Great Place To Work® Certification" suggests a culture that values employee well-being and professional growth. This likely translates into a supportive and collaborative team environment where open communication and mutual respect are prioritized.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Working with emerging technologies like LLMs and defining future digital experiences can involve significant ambiguity. Candidates will need to be comfortable shaping vision and strategy from unclear starting points.

• Healthcare Complexity: Designing for the healthcare industry involves unique considerations around patient privacy (HIPAA), accessibility, trust, and the critical nature of user needs.

• Balancing Innovation and Execution: The role requires balancing forward-thinking design exploration with the practicalities of development timelines and integration within existing systems.

• Cross-functional Alignment: Ensuring all stakeholders are aligned on design vision, priorities, and outcomes requires strong communication and negotiation skills.

Learning & Development Opportunities:

• Emerging Technologies: Opportunity to gain hands-on experience and expertise in designing with Large Language Models (LLMs) and other advanced digital technologies.

• Industry Leadership: Contribute to shaping the digital future of a major healthcare provider, gaining valuable experience in a critical and impactful sector.

• Mentorship and Skill Development: Formal and informal opportunities to mentor junior designers and receive guidance from experienced leaders, fostering professional growth.

• Design System Expansion: Play a key role in developing and evolving Banner Health's enterprise design system, contributing to scalable and consistent digital products.

📝 Enhancement Note: This role offers a unique opportunity to blend cutting-edge digital design with the complex and rewarding field of healthcare. The challenges presented are significant but offer substantial potential for professional development and impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly ambiguous problem space. How did you define the problem and develop a solution?" (Focus on your process for discovery, research, and strategy formation).

• "How do you balance user needs with business objectives and technical constraints in your design process?" (Highlight your ability to find optimal solutions that satisfy all parties).

• "Walk me through your approach to creating and maintaining a design system. What are the key principles you follow?" (Demonstrate your understanding of scalability, consistency, and collaboration).

• "How would you approach designing an experience that leverages Large Language Models for patient engagement or employee efficiency at Banner Health?" (Showcase your understanding of LLMs and creative application in healthcare). Company & Culture Questions:

• "What interests you about designing for the healthcare industry and specifically for Banner Health?" (Research Banner Health's mission, values, and recent initiatives. Connect your passion for design to their goals).

• "How do you contribute to a collaborative team environment, especially when working remotely?" (Provide examples of your communication style, feedback mechanisms, and proactive engagement).

• "How do you stay current with UI/UX trends, and how do you incorporate new methodologies into your work?" (Show your commitment to continuous learning and innovation). Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your career and design philosophy. Then, dive into 3-5 selected case studies.

• Storytelling: For each case study, clearly articulate the problem, your specific role, the user research conducted, design iterations, key decisions made, challenges overcome, and the final outcomes (quantified if possible).

• Visuals: Use high-quality visuals – sketches, wireframes, user flows, high-fidelity mockups, prototypes – to illustrate your process and solutions.

• Engagement: Be prepared to pause for questions and engage in a discussion about your work. Explain your rationale clearly and confidently.

• Company Fit: Briefly touch upon how your skills and approach align with Banner Health's mission and values, particularly their focus on patient care and digital transformation.

📝 Enhancement Note: For a Senior role, expect interviewers to focus on your strategic thinking, leadership potential, and ability to drive complex projects. Be prepared to discuss your design philosophy, how you mentor others, and your approach to solving high-impact problems.

📌 Application Steps

To apply for this Senior Digital Product Designer position:

• Submit your application through the provided link on the Banner Health careers portal.

• Portfolio Customization: Carefully curate your digital portfolio to highlight 3-5 of your most impactful projects that demonstrate your UI/UX skills, end-to-end design process, and experience with responsive web, native mobile, or interactive solutions. Tailor your selection to showcase relevance to healthcare or complex digital workflows.

• Resume Optimization: Ensure your resume clearly outlines your 7+ years of experience, emphasizing achievements in product design, user research, prototyping, and collaboration with engineering teams. Integrate keywords such as "UI/UX," "Product Design," "Agile," "Design Systems," and "User-Centered Design."

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare specific examples for behavioral questions and be ready to present your portfolio confidently. Research Banner Health's mission, values, and recent digital initiatives.

• Company Research: Understand Banner Health's position in the healthcare industry, their commitment to digital transformation, and their "Great Place To Work®" status. Consider how your design expertise can contribute to their goals of improving patient care and operational efficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.