Senior Content Designer (6 Month FTC)

📍 Job Overview

Job Title: Senior Content Designer (6 Month FTC)

Company: Trustpilot

Location: Copenhagen, Denmark

Job Type: Temporary Contract

Category: UX & Product Content Operations

Date Posted: May 11, 2026

Experience Level: Mid-Senior Level (5-10 years implied)

Remote Status: Hybrid

🚀 Role Summary

• Design, write, and edit in-product content for Trustpilot Business (B2B) to enhance user experience and achieve data-driven business outcomes, including revenue growth and adoption rates.

• Shape product narratives and squad strategy through strong partnerships with product management and design peers, and by developing robust documentation.

• Lead and evolve B2B product content strategy, including regular testing and experimentation to validate and expand upon strategic direction.

• Apply strategic thinking to user experience (UX) by defining UX guidance, conducting content experience audits, and establishing new information architecture.

• Drive innovation in Content Design by exploring and integrating AI, including optimizing AI processes for existing workflows and designing prompts/prompt libraries for new features.

📝 Enhancement Note: This role is a fixed-term contract (FTC) for 6 months, emphasizing the need for immediate impact and a candidate who can quickly integrate and contribute to ongoing projects. The focus on B2B product content and AI integration suggests a strategic role requiring a blend of creative writing and analytical thinking. The implied experience level of 5-10 years aligns with the "Senior" title and the expectation of strategic leadership.

📈 Primary Responsibilities

• Develop and refine compelling in-product content, including product flows, interface language, navigational content, and terminology, to support business customer success and generate measurable results for Trustpilot.

• Collaborate closely with Product Managers, UX Designers, Engineers, Product Marketing, and Data Analytics teams to ensure cohesive product experiences and align content with overarching business objectives.

• Build and maintain strong cross-functional relationships to influence product direction and ensure content design considerations are integrated early in the product development lifecycle.

• Conduct content audits to identify areas for improvement and ensure consistency in tone, voice, and terminology across the Trustpilot Business platform.

• Design and execute A/B tests and other experiments to measure the impact of content changes on key business metrics such as user engagement, conversion rates, and feature adoption.

• Contribute to the creation of design sessions, wireframes, and high-fidelity mockups in Figma, ensuring content is considered alongside visual design elements.

• Lead discussions and initiatives related to the application of AI in content design, including prompt engineering, algorithmic governance, and answer engine optimization for B2B products.

• Actively participate in and lead content critique sessions with UX design peers to foster continuous improvement and maintain high standards for content quality.

• Prioritize and manage multiple projects simultaneously, ensuring timely delivery of high-impact content initiatives within the B2B product space.

📝 Enhancement Note: The responsibilities highlight a proactive, strategic approach to content design, emphasizing measurable business outcomes and cross-functional collaboration. The emphasis on AI integration suggests the company is forward-thinking and seeks a candidate who can innovate in this emerging area.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in English, Communications, Journalism, HCI, UX Design, or a related field is often preferred for senior content roles. Equivalent practical experience will be considered.

Experience: Substantial experience (implied 5-10 years) in content design and/or UX writing, specifically within a product development or UX-led team environment. Experience working on projects with significant ambiguity and diverse stakeholder input is crucial.

Required Skills:

• Proven expertise in content design principles and UX writing techniques for digital products.

• Demonstrated ability to produce content that has led to tangible business results (e.g., increased revenue, adoption, engagement) and influenced squad decisions.

• Excellent English communication, presentation, and interpersonal skills, with the ability to articulate complex ideas clearly to diverse audiences.

• High proficiency with UX design tools, particularly Figma, for wireframing, prototyping, and design collaboration.

• Strong analytical skills to interpret data, conduct A/B testing, and drive data-informed content decisions.

Preferred Skills:

• Experience in designing and writing for business (B2B) customers and audiences, particularly within the UK and US markets.

• Curiosity and demonstrated ability to adopt AI into content design workflows, including prompt engineering, AI process integration, or answer engine optimization.

• Experience in shaping product narratives and influencing product strategy.

• Familiarity with Agile development methodologies and cross-functional team collaboration within a tech environment.

📝 Enhancement Note: The requirements emphasize practical experience and demonstrated results over formal education. The preference for B2B experience and AI integration skills indicates a desire for a candidate who can hit the ground running and contribute to specialized areas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of content design projects, with a strong emphasis on B2B applications and measurable business impact.

• Clear case studies demonstrating how your content design strategies have driven key business metrics such as revenue growth, user adoption, conversion rates, or task completion rates.

• Examples of in-product content, including interface copy, product flows, navigational elements, and terminology, with context on the user problem and solution.

• Evidence of collaboration with UX designers, product managers, and engineers, illustrating your role within cross-functional product teams.

Process Documentation:

• Examples of how you've applied strategic thinking to product content, including UX guidance development or content experience audits.

• Documentation of your approach to iterative design and testing, showcasing how you use data and user feedback to refine content.

• Evidence of experience designing and optimizing prompts or AI-driven content workflows, if applicable.

• Demonstrations of your ability to assimilate and articulate complex technical details into clear, user-friendly language.

📝 Enhancement Note: A strong portfolio is critical for this role, serving as tangible proof of the candidate's ability to deliver results. The emphasis should be on demonstrating impact through data and showcasing a strategic, B2B-focused approach, including any experience with AI in content creation.

💵 Compensation & Benefits

Salary Range: Given the Senior Content Designer title, 6-month FTC, and location in Copenhagen, Denmark, a competitive hourly or monthly rate is expected. Based on industry benchmarks for similar roles in Copenhagen, a gross hourly rate could range from DKK 350 to DKK 550 (approximately €47 to €74), translating to a monthly equivalent of DKK 56,000 to DKK 88,000 (approximately €7,500 to €11,800) for a full-time, 40-hour week contract. This estimate accounts for the seniority of the role and the specific market.

Benefits:

• Flexible working options to support work-life balance.

• Competitive compensation package, including a bonus structure.

• 25 days of paid holiday per year, with an additional 5 days after one year of service (prorated).

• Two paid volunteering days per year to contribute to community causes.

• Access to comprehensive learning and development opportunities through Trustpilot Academy and Blinkist.

• Comprehensive health package and pension contributions.

• Full access to Headspace for mental well-being support.

• Paid parental leave.

• Access to subsidized breakfast and lunch at the central office canteen.

• Opportunity to join the Trustpilot Social Club for various leisure activities.

• Employee discounts for local restaurants and shops.

Working Hours: Approximately 40 hours per week, with flexible working options available.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for similar senior UX/Content Design roles in Copenhagen, Denmark. Actual compensation will be determined by the candidate's experience, specific skills, and negotiation. The benefits package is extensive, reflecting Trustpilot's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Software as a Service (SaaS) within the Customer Review and Trust Platform sector. Trustpilot operates in a high-growth, competitive market, leveraging reviews to build transparency and consumer confidence.

Company Size: Trustpilot is a publicly traded, FTSE-250 company with over 1,000 employees, indicating a well-established, scaled organization with structured processes but also retaining a dynamic, growth-oriented culture.

Founded: Founded in 2007, Trustpilot has a history of innovation and scalability in the online review space, providing a solid foundation for its current market position and future growth ambitions.

Team Structure:

• The Content Design team likely operates within the Product or Design department, working closely with Product Management, UX Research, and Engineering squads.

• This role involves daily collaboration with a diverse range of stakeholders, including engineering, product design, research, product marketing, and data analytics.

Methodology:

• Data-driven decision-making is a core tenet, with an emphasis on designing and executing experiments to validate content strategies and measure impact.

• Agile methodologies are likely employed, fostering iterative development, continuous feedback, and rapid adaptation.

• A strong focus on user experience and customer-centricity guides product development and content creation.

Company Website: https://business.trustpilot.com/

📝 Enhancement Note: Trustpilot's culture is described as connection-driven, collaborative, and inclusive. As a FTSE-250 company, it offers stability while maintaining a growth mindset. The operations context here relates to how content design functions within a structured product development lifecycle, focusing on measurable outcomes and cross-functional synergy.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within the Content Design discipline. It requires a high degree of autonomy, strategic thinking, and the ability to lead initiatives, mentor junior colleagues (implicitly), and influence product direction. The responsibilities extend beyond tactical execution to strategic planning and experimentation.

Reporting Structure: The Senior Content Designer will likely report to a Head of Content Design, Design Lead, or Product Lead. They will collaborate extensively with Product Managers, UX Designers, and engineers within specific product squads.

Operations Impact: The role directly impacts business goals by improving user experience, driving adoption of B2B products, increasing conversion rates, and potentially contributing to revenue growth. By optimizing in-product content and flows, the Senior Content Designer helps simplify complex user journeys and communicate value effectively to business customers.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in AI-driven content design, B2B product content strategy, and information architecture.

• Leadership Development: Potential to lead content strategy for key product areas, mentor junior designers, and contribute to design system evolution.

• Career Advancement: Possibility of moving into Lead Content Designer roles, managing a team, or transitioning into Product Management or UX Strategy roles, depending on individual career aspirations and company needs post-contract.

📝 Enhancement Note: The FTC nature means growth is primarily focused on skill development and project impact during the contract period. However, strong performance could lead to internal opportunities or enhanced marketability for future senior roles. The emphasis on AI and B2B strategy offers valuable experience for career progression.

🌐 Work Environment

Office Type: Hybrid work model. While the role is based in Copenhagen, employees have the flexibility to work remotely for a portion of the week, balancing in-office collaboration with personal work preferences.

Office Location(s): The primary office is located in Copenhagen, Denmark. This central location offers a vibrant work environment conducive to collaboration and idea exchange.

Workspace Context:

• The Copenhagen office is described as having a "laid-back vibe" with a "constant buzz of different languages," fostering a diverse and dynamic atmosphere.

• It is well-equipped with amenities such as a coffee bar, canteen, table tennis, and refreshments, promoting a comfortable and engaging workspace.

• The environment encourages daily collaboration with cross-disciplinary teams, facilitating spontaneous idea sharing and problem-solving.

Work Schedule: The standard work schedule is approximately 40 hours per week, with flexibility offered to support work-life balance. This allows for structured work on product initiatives while accommodating individual needs.

📝 Enhancement Note: The hybrid model in a well-equipped Copenhagen office suggests a balance between structured collaboration and personal autonomy. The diverse, international atmosphere is a key characteristic, ideal for roles requiring broad communication skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios.

• Skills Assessment: Expect a practical exercise or case study focused on content design challenges, potentially involving wireframing in Figma and demonstrating strategic thinking, AI integration, or B2B content solutions.

• Team Interviews: Interviews with UX design peers, product managers, and potentially engineering leads to assess collaboration style, problem-solving approach, and cultural fit.

• Final Interview: Potentially with a senior leader to discuss strategic vision, leadership potential, and overall alignment with Trustpilot's goals.

Portfolio Review Tips:

• Highlight Impact: Clearly articulate the business results achieved through your content design work. Use metrics and data to quantify success.

• Showcase B2B Experience: Prioritize examples that demonstrate your understanding of business customer needs and how your content addressed them.

• Demonstrate Process: Explain your thought process, including research, strategy development, wireframing in Figma, testing, and iteration.

• Address AI Integration: If you have experience with AI in content design, dedicate a section or case study to it, explaining your approach and outcomes.

• Conciseness and Clarity: Ensure your portfolio is well-organized, easy to navigate, and highlights your most relevant and impactful work.

Challenge Preparation:

• Anticipate AI Questions: Be ready to discuss your thoughts on AI's role in content design and how you would approach its integration.

• B2B Scenarios: Prepare for case studies or questions related to common B2B user journeys, onboarding, or feature adoption challenges.

• Figma Proficiency: Be prepared to demonstrate your skills in Figma, whether through a live exercise or by discussing your workflow.

• Stakeholder Management: Think about how you manage feedback from diverse stakeholders and align conflicting priorities.

📝 Enhancement Note: The interview process will likely evaluate not just technical skills but also strategic thinking, collaborative ability, and adaptability, especially concerning AI. A strong, results-oriented portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and collaborative design. Proficiency is a must.

• Content Management Systems (CMS): While not explicitly mentioned, familiarity with CMS platforms for managing website or in-product content may be beneficial.

• Project Management Tools: Such as Jira, Asana, or Trello, for managing workflows, tasks, and timelines within cross-functional teams.

Analytics & Reporting:

• Data Analytics Platforms: Tools like Google Analytics, Mixpanel, or Amplitude for tracking user behavior, content performance, and A/B test results.

• Data Visualization Tools: Potentially Tableau or similar for creating reports and dashboards to communicate insights to stakeholders.

CRM & Automation:

• CRM Systems: Familiarity with CRM platforms (e.g., Salesforce, HubSpot) from a B2B context, understanding how content impacts sales enablement and customer success.

• AI/ML Tools: Tools or platforms related to AI content generation, prompt engineering, or natural language processing (NLP) will be highly valued given the role's focus.

📝 Enhancement Note: Proficiency in Figma is a hard requirement. Experience with data analytics tools is crucial for demonstrating the impact of content. Knowledge of AI tools and B2B CRM systems will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Connection: Fostering strong relationships internally and externally, building trust through clear and authentic communication.

• Data-Driven: Making decisions based on evidence, user feedback, and measurable outcomes to ensure effectiveness.

• Collaboration: Working effectively across disciplines, valuing diverse perspectives to build better products.

• Efficiency & Impact: Focusing on delivering high-impact work that drives business goals, optimizing processes for maximum effectiveness.

• Innovation: Embracing new technologies and approaches, such as AI, to enhance user experiences and business outcomes.

Collaboration Style:

• Highly collaborative, with daily interaction across product, design, engineering, and marketing teams.

• Open to feedback and constructive critique, fostering a culture of continuous improvement in content design.

• Emphasis on clear communication and proactive stakeholder management to ensure alignment and buy-in.

📝 Enhancement Note: Trustpilot values a connected, data-informed, and collaborative environment. The Senior Content Designer is expected to embody these values, driving impact through teamwork and evidence-based strategies.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity & Stakeholder Management: Navigating projects with unclear requirements and managing expectations from diverse stakeholders is a primary challenge.

• AI Integration: Effectively integrating AI into content workflows while maintaining quality, brand voice, and ethical standards requires careful consideration and experimentation.

• Measuring Impact: Quantifying the direct business impact of content design on complex B2B products can be challenging but is essential for demonstrating value.

• Fixed-Term Contract: The 6-month duration requires rapid integration, immediate contribution, and the ability to deliver significant results within a defined timeframe.

Learning & Development Opportunities:

• AI Content Design: Gaining hands-on experience and developing expertise in prompt engineering and AI-assisted content creation.

• B2B Product Strategy: Deepening understanding of B2B customer journeys, SaaS product lifecycles, and strategic content planning.

• Cross-functional Acumen: Enhancing skills in collaborating with and influencing engineering, product management, and marketing teams.

• Agile Methodologies: Further honing skills in iterative design and rapid prototyping within an Agile framework.

📝 Enhancement Note: The challenges are directly linked to the core responsibilities and the nature of the role. The growth opportunities are significant, particularly in the high-demand areas of AI and B2B product content strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used content design to significantly impact a B2B business metric. What was your process, and what were the results?" (Focus on ROI, data, and strategic thinking.)

• "How would you approach designing content for a new AI-powered feature for our business customers? What are the key considerations and potential pitfalls?" (Assess AI understanding and strategic approach.)

Company & Culture Questions:

• "What excites you about Trustpilot's mission and our role in building trust?" (Demonstrate research and alignment with company values.)

• "How do you see Content Design evolving with the rise of AI, and how would you integrate these changes into your work here at Trustpilot?" (Show forward-thinking and adaptability.)

Portfolio Presentation Strategy:

• Tell a Story: For each project, clearly articulate the problem, your approach, your specific contributions, the tools used (especially Figma), and the measurable results.

• Quantify Impact: Use numbers and data wherever possible to demonstrate the success of your content solutions.

• Showcase B2B Relevance: Emphasize how your work addressed the needs of business customers and contributed to business objectives.

• Explain AI Integration: If applicable, walk through your process for using AI in content creation or optimization, highlighting any unique insights or techniques.

• Be Prepared for Figma: Have a few key Figma examples ready to screen-share and discuss your design process and rationale.

📝 Enhancement Note: Interview preparation should focus on tangible results, strategic thinking, and demonstrating adaptability, especially regarding AI. The portfolio is the primary tool to showcase these capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Trustpilot careers page.

• Tailor your Resume: Highlight experience in content design, UX writing, B2B products, Figma proficiency, and any experience with AI or experimentation. Quantify achievements with metrics.

• Curate Your Portfolio: Select 2-3 of your most impactful projects, focusing on those demonstrating B2B results, strategic thinking, and ideally, AI integration. Ensure clear case studies with problem, solution, process, and quantifiable outcomes.

• Prepare Your Cover Letter: Briefly explain why you are a strong candidate for this specific 6-month FTC role, emphasizing your ability to deliver immediate impact and your relevant skills.

• Practice Your Pitch: Be ready to walk through your portfolio and answer strategic questions confidently, focusing on your process, impact, and collaborative approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.