Senior Closet Design Consultant

📍 Job Overview

Job Title: Senior Closet Design Consultant

Company: Up Closets of Memphis

Location: Memphis, TN

Job Type: Full-Time

Category: Sales Operations / GTM - Field Sales & Design

Date Posted: 2026-06-10

Experience Level: Mid-Senior Level (Implied 3+ years)

Remote Status: Hybrid (with Remote Work Opportunities)

🚀 Role Summary

• Drive revenue growth by expertly designing and selling custom closet solutions through in-home consultations.

• Leverage advanced design software and deep knowledge of home organization principles to create functional and aesthetically pleasing spaces for clients.

• Manage the full sales cycle from initial client engagement to proposal delivery and follow-up, ensuring a seamless customer experience.

• Collaborate closely with installation teams to guarantee precise execution and uphold the company's commitment to high-quality workmanship.

• Provide exceptional customer service, acting as a trusted advisor throughout the entire design and installation process.

📝 Enhancement Note: This role is positioned as a "Senior Closet Design Consultant," indicating a need for experienced professionals who can not only design but also manage client relationships and drive sales independently. The "Senior" title suggests a level of autonomy and potentially mentorship capabilities, though not explicitly stated. The "Hybrid" work arrangement with "Remote Work Opportunities" implies a balance between in-home client consultations and potential for remote administrative or design tasks.

📈 Primary Responsibilities

• Conduct in-depth in-home consultations with clients to thoroughly understand their storage needs, preferences, and lifestyle requirements.

• Utilize proprietary design software to create detailed, customized closet system designs that maximize functionality and aesthetic appeal.

• Develop and present comprehensive proposals, including accurate estimates, to clients, clearly articulating the value proposition of Up Closets' solutions.

• Proactively manage sales pipeline and client follow-up activities to ensure timely proposal conversion and project initiation.

• Liaise effectively with the installation department, providing clear design specifications and project details to ensure seamless execution and client satisfaction.

• Uphold rigorous quality standards, ensuring all designs and proposed solutions meet client expectations and company benchmarks for craftsmanship.

• Deliver outstanding customer service at every touchpoint, fostering strong client relationships and encouraging repeat business and referrals.

• Maintain meticulous organization of client records, design files, and project timelines within the company's CRM and design software.

• Adhere strictly to company policies and procedures, particularly concerning design best practices, customer service protocols, and safety guidelines.

📝 Enhancement Note: The responsibilities highlight a blend of sales acumen, design expertise, and project management. The emphasis on "in-home sales" and "customer service" suggests a client-facing role that requires strong interpersonal skills and the ability to build rapport quickly. The mention of "proprietary design software" indicates a need for adaptability and a willingness to learn new systems.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a background in design, interior decorating, architecture, or a related field is highly beneficial. Strong emphasis on practical knowledge of home organization and construction materials.

Experience:

• Minimum of 3 years of direct experience in in-home closet design or a closely related field (e.g., custom cabinetry sales, interior design with a focus on storage solutions).

• Proven track record in in-home sales, demonstrating the ability to close deals and meet sales targets. Required Skills:

• Closet Design Expertise: In-depth knowledge of home organization principles, materials (e.g., wood, laminates, hardware), and construction techniques specific to closet systems.

• In-Home Sales Proficiency: Demonstrated ability to conduct effective in-home consultations, assess client needs, present solutions, and close sales.

• Customer Service Excellence: Exceptional interpersonal skills, active listening, and a client-centric approach to build trust and rapport.

• Time Management & Urgency: Strong organizational skills with the ability to manage multiple client projects, deadlines, and follow-ups efficiently.

• Communication Skills: Clear, concise, and persuasive verbal and written communication for client proposals and internal team collaboration.

• Software Proficiency: Aptitude for learning and effectively using design software, CRM systems, and other relevant technology tools.

• Detail-Oriented: Meticulous attention to detail in design specifications, measurements, and proposal accuracy to ensure client satisfaction and prevent installation errors.

• Problem-Solving: Ability to identify client challenges and propose creative, practical solutions through design.

• Independent Work Ethic: Capacity to work autonomously, manage a schedule, and drive sales performance without constant supervision.

Preferred Skills:

• Experience with specific closet design software (e.g., ClosetPro, SketchUp, AutoCAD for design visualization).

• Familiarity with CRM platforms for lead management and sales tracking.

• Background in interior design or a related creative field.

• Experience with 1099 or W2 employment models for sales roles.

📝 Enhancement Note: The "Senior" designation implies that candidates should not only possess these skills but also demonstrate a level of mastery and autonomy in their application. The "Proficiency in technology and ability to understand software" is a critical requirement, suggesting that the company uses specialized design tools that candidates will need to adapt to quickly.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Case Studies: Showcase 3-5 distinct closet design projects, detailing the client's initial problem, your proposed solution, the design process, and the final outcome. Emphasize how your design addressed specific functional or aesthetic needs.

• Sales Performance Metrics: Include data demonstrating your sales success, such as average deal size, conversion rates, client retention, or revenue generated over a specific period. Quantify your achievements whenever possible.

• Client Testimonials/References: Provide examples of positive client feedback or testimonials that highlight your customer service, design skills, and professionalism.

• Software Proficiency Examples: If possible, include visual examples of designs created using CAD or similar software, or a brief description of your experience with specific design tools.

Process Documentation:

• Client Consultation Workflow: Outline your typical process for conducting an in-home client consultation, from initial greeting to needs assessment and proposal presentation.

• Design Creation Process: Describe the steps you take from understanding client requirements to finalizing a design, including the use of software and material selection.

• Sales Cycle Management: Explain your approach to managing leads, following up on proposals, and closing sales, including any CRM strategies you employ.

• Collaboration with Installation: Detail how you communicate design specifics and project requirements to installation teams to ensure accuracy and efficiency.

📝 Enhancement Note: For a Senior role, the portfolio should not just show what was designed, but how and why, with a clear emphasis on the sales and client management aspects. Quantifiable results are key to demonstrating senior-level impact.

💵 Compensation & Benefits

Salary Range: $75,000 - $125,000 per year. This range is typical for senior design consultants in the home improvement/customization sector, particularly those with significant sales responsibilities and the ability to earn performance-based bonuses.

Benefits:

• Performance Bonus Opportunities: Direct incentives tied to sales performance and project completion, aligning with the role's revenue-generating nature.

• Flexible Schedule: Offers autonomy in managing work hours, balancing client appointments, design work, and personal time.

• Training & Development: Includes paid training, indicating investment in skill enhancement, product knowledge, and potentially sales techniques.

• 1099 | W2 Employee: Flexibility in employment classification, which can appeal to different professional preferences regarding contractor versus employee status.

• Remote Work Opportunities: Allows for a hybrid work model, potentially reducing commute time for administrative tasks or offering flexibility in managing work location.

Working Hours: 40 hours per week (standard full-time). The "Flexible Schedule" benefit suggests that while the total hours might be standard, the daily or weekly timing can be adjusted by the employee, within reason, to accommodate client needs and personal life.

📝 Enhancement Note: The salary range is competitive for a senior, commission-eligible sales and design role. The inclusion of both 1099 and W2 options is noteworthy and offers flexibility. The "Flexible Schedule" combined with "Remote Work Opportunities" indicates a modern approach to work-life balance for this client-facing role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Services / Home Improvement / Interior Design & Renovation. Up Closets operates within a growing market driven by homeowner desire for organized and functional living spaces. The industry demands a blend of sales expertise, design creativity, and reliable service delivery.

Company Size: Implied to be a growing or established local/regional business with a dedicated team for sales, design, and installation. The need for a "Senior" consultant suggests a level of maturity in the company's operations.

Founded: Not specified, but the company's existence and structure imply a stable business model focused on custom solutions.

Team Structure:

• Sales & Design Team: Senior Closet Design Consultants likely form the core of the client-facing sales and design function. They may report to a Sales Manager or General Manager.

• Installation Team: A separate team responsible for the physical execution of designs, requiring close collaboration with designers to ensure accuracy and quality.

• Support Staff: Potentially administrative staff to manage scheduling, client communication, and order processing.

Methodology:

• Client-Centric Design: Focus on understanding individual client needs and translating them into personalized closet solutions.

• Data-Driven Sales: Utilizing CRM and sales performance metrics to track progress, identify opportunities, and refine sales strategies.

• Quality Assurance: Emphasis on high-quality materials, craftsmanship, and customer satisfaction throughout the entire process.

• Technology Integration: Employing design software and potentially other digital tools to streamline the design and sales process.

Company Website: http://www.upclosets.com

📝 Enhancement Note: The company appears to prioritize personalized client solutions and quality craftsmanship. The demand for a "Senior" role suggests they are looking for experienced individuals who can hit the ground running and contribute to sales growth immediately, potentially mentoring less experienced team members.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-to-senior level position within the sales and design function of a home improvement company. It requires a blend of client-facing sales skills, technical design ability, and project management.

Reporting Structure: Likely reports to a Sales Manager, General Manager, or owner, depending on the company's size and structure. The "Senior" title may imply some level of autonomy or leadership within the design team, though direct reports are not specified.

Operations Impact: The Senior Closet Design Consultant is directly responsible for revenue generation through sales. Their ability to design effective solutions and provide excellent customer service directly impacts client satisfaction, repeat business, and the company's reputation. They are a critical link in the GTM (Go-To-Market) strategy, translating leads into closed deals and satisfied customers.

Growth Opportunities:

• Sales Leadership: Potential to move into a Sales Manager or Team Lead role, overseeing a team of designers and consultants.

• Specialization: Deepen expertise in specific design niches (e.g., luxury closets, home office organization) or advanced design software.

• Business Development: Contribute to expanding the company's client base or service offerings.

• Entrepreneurship: Leverage experience to start their own design consulting business.

• Operations Management: Transition into a broader operations role if interested in managing installation, inventory, or process improvements.

📝 Enhancement Note: The "Senior" title suggests that candidates are expected to be proficient and self-sufficient. Growth opportunities are likely tied to exceeding sales targets, demonstrating leadership potential, and contributing to the overall business strategy.

🌐 Work Environment

Office Type: Hybrid role. This involves significant time spent at clients' homes ("in-home consultations") and potentially some remote work for administrative tasks, design adjustments, or team meetings. There may be a central office for administrative support or design software access, but the core client interaction is field-based.

Office Location(s): Primarily serving clients within the Memphis, TN metropolitan area and surrounding regions. The "remote work opportunities" suggest flexibility for non-client-facing tasks.

Workspace Context:

• Field-Based: The primary workspace is the client's home, requiring professionalism, adaptability, and excellent presentation skills.

• Remote Work: Potential for working from a home office for administrative tasks, design revisions, or virtual client meetings.

• Collaborative Environment: Interaction with installation teams, sales support, and potentially management, requiring strong communication and teamwork.

• Tools & Technology: Access to design software, potentially a company CRM, and mobile device for communication and scheduling.

Work Schedule: While officially 40 hours per week, the flexible schedule likely means consultants manage their own appointments, which may include evenings and weekends to accommodate client availability. The "Remote Work Opportunities" can offer flexibility in how and where non-client-facing work is completed.

📝 Enhancement Note: The hybrid nature of this role requires strong self-discipline and time management. Consultants must be comfortable working independently in client homes and managing their schedule effectively to meet both client needs and business objectives.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call or video interview to assess basic qualifications, experience, and cultural fit.

• In-Depth Interview & Design Assessment: A more comprehensive interview focusing on sales experience, design philosophy, and problem-solving skills. This may involve a portfolio review and potentially a scenario-based question where you describe how you would approach a specific client's needs.

• Skills Demonstration/Case Study: You might be asked to walk through a past design project from your portfolio, explaining your process, design choices, and sales approach. This could also involve a simulated client consultation or design task.

• Final Interview: Meeting with management or key stakeholders to discuss the role further, answer final questions, and confirm fit.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest closet design projects that best showcase your skills and impact. Prioritize projects with clear "before and after" scenarios and quantifiable results.

• Tell a Story: For each project, clearly articulate the client's problem, your solution, the design process, and the positive outcome (e.g., increased functionality, improved aesthetics, client satisfaction).

• Highlight Sales Acumen: For sales-focused roles, demonstrate how your designs translated into closed deals. Include metrics like conversion rates or average sale value if possible.

• Showcase Software Proficiency: If you used advanced design software, highlight your skills and provide visual examples or a brief description of your capabilities.

• Prepare for Q&A: Be ready to discuss your design choices, sales strategies, and how you handle challenging clients or design constraints.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like, "How would you handle a client who wants a very elaborate design but has a limited budget?" or "Describe a time you had to upsell a client on a feature they initially resisted."

• Design Presentation: Practice presenting your portfolio projects concisely and persuasively, focusing on client benefits and your problem-solving approach.

• Company Research: Understand Up Closets' offerings, target market, and any unique selling propositions. Tailor your responses to align with their brand and values.

📝 Enhancement Note: The interview process will likely assess not only design skill but also sales capability and client management. A strong, well-presented portfolio that demonstrates both is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Proprietary Design Software: The company utilizes undisclosed design software for creating custom closet systems. Candidates must be proficient in learning and utilizing such tools effectively.

• CRM System: Likely used for managing leads, client interactions, proposals, and sales pipeline tracking. Proficiency with CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM, or a custom solution) is expected.

• Microsoft Office Suite / Google Workspace: For general productivity, email, scheduling, and document creation.

Analytics & Reporting:

• Sales Performance Dashboards: May be used to track individual and team sales metrics, conversion rates, and revenue.

• CRM Reporting Features: For generating reports on pipeline status, lead sources, and customer demographics.

CRM & Automation:

• Lead Management Tools: Within the CRM, for tracking and nurturing potential clients.

• Proposal Generation Software: Potentially integrated with design software or CRM for creating professional client proposals.

📝 Enhancement Note: While specific tools aren't named, the emphasis on "proficiency in technology and ability to understand software" is key. Candidates should highlight their experience with CAD, 3D modeling, CRM, and any other relevant design or sales management software.

👥 Team Culture & Values

Operations Values:

• Client Focus: Prioritizing client needs, satisfaction, and delivering exceptional service throughout the design and installation process.

• Quality & Craftsmanship: Commitment to high-quality materials, precise design execution, and professional installation.

• Innovation & Design Excellence: Striving to create functional, beautiful, and space-efficient solutions tailored to individual client lifestyles.

• Teamwork & Collaboration: Working effectively with sales, design, and installation teams to achieve shared goals and ensure seamless project delivery.

• Integrity & Professionalism: Maintaining honesty, transparency, and a high standard of professional conduct in all client and internal interactions.

Collaboration Style:

• Cross-Functional Integration: Close collaboration between design consultants and installation teams is essential for accurate project execution. Clear communication and mutual respect are key.

• Client-Centric Approach: All team members should align on prioritizing client satisfaction and delivering on promises.

• Process Adherence: Following established company processes for design, sales, and installation to ensure efficiency and quality.

• Feedback Loop: Openness to feedback from clients and colleagues to continuously improve processes and designs.

📝 Enhancement Note: The company likely values a collaborative environment where the focus is on delivering a superior client experience through integrated efforts across sales, design, and installation.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design Creativity with Client Budgets: Finding solutions that are both aesthetically pleasing and financially feasible for the client.

• Managing Client Expectations: Effectively communicating design possibilities, timelines, and costs to ensure client satisfaction.

• Navigating Diverse Client Needs: Adapting design approaches to suit a wide range of storage challenges and personal styles.

• Time Management in a Hybrid Role: Effectively scheduling in-home appointments, design work, and administrative tasks while maintaining work-life balance.

• Staying Updated on Trends & Materials: Keeping abreast of the latest home organization trends, materials, and technologies.

Learning & Development Opportunities:

• Advanced Design Software Training: Opportunities to master new or advanced features of the company's design tools.

• Sales Technique Workshops: Development in consultative selling, objection handling, and closing strategies.

• Product Knowledge Expansion: Deepening understanding of various closet materials, hardware, and accessories.

• Mentorship: Potential to learn from experienced senior consultants or management regarding sales strategy and business operations.

• Industry Trends: Access to resources and training on emerging trends in home organization and interior design.

📝 Enhancement Note: This role offers significant opportunities for professional growth in both design and sales, particularly for those who excel at client relationship management and problem-solving in a home environment.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting an in-home closet design consultation, from initial meeting to proposal delivery." (Focus on needs assessment, rapport building, and solution presentation.)

• "Walk me through a challenging closet design project you completed. What was the client's need, how did you approach it, and what was the outcome?" (Highlight problem-solving, creativity, and client satisfaction.)

• "How do you handle a situation where a client has a specific design vision that is not feasible due to budget or structural limitations?" (Demonstrate tact, negotiation skills, and ability to offer alternatives.)

• "What is your approach to managing your sales pipeline and ensuring timely follow-ups on proposals?" (Showcase organizational skills and sales process management.) Company & Culture Questions:

• "What interests you about Up Closets of Memphis, and why do you think you'd be a good fit for our team?" (Research the company's mission, values, and local presence.)

• "How do you ensure exceptional customer service throughout the entire design and installation process?" (Provide examples of your client-centric approach.)

• "How do you collaborate with installation teams to ensure a smooth project handover and successful installation?" (Emphasize communication and teamwork.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, use the STAR method (Situation, Task, Action, Result) to clearly explain the context, your role, the steps you took, and the positive outcome.

• Quantify Impact: Whenever possible, use numbers to illustrate your success (e.g., "Increased client storage by 30%", "Achieved a 90% client satisfaction rate on this project", "Converted 70% of proposals").

• Focus on Client Benefits: Frame your designs around how they solved client problems and improved their lives, not just technical specifications.

• Be Prepared for Design Software Questions: If you mention specific software, be ready to discuss your proficiency and how you leverage it for client benefit.

• Practice Your Pitch: Rehearse your presentation to ensure it's concise, engaging, and within the allotted time.

📝 Enhancement Note: Interviewers will be looking for a candidate who is not only a skilled designer but also a strong salesperson, a proactive problem-solver, and a reliable team player who can represent the company professionally in clients' homes.

📌 Application Steps

To apply for this Senior Closet Design Consultant position:

• Submit your application through the provided link on the Up Closets careers page.

• Tailor Your Resume: Highlight your 3+ years of in-home sales and closet design experience, emphasizing achievements in revenue generation, client satisfaction, and design problem-solving. Use keywords from the job description like "in-home sales," "custom closet design," "client consultations," and "CRM."

• Prepare Your Portfolio: Curate 3-5 of your most compelling closet design projects. For each, clearly outline the client's challenge, your design solution, the sales process, and the positive results. Include quantifiable metrics and client testimonials if available.

• Practice Your Presentation: Rehearse walking through your portfolio projects, focusing on your design process, sales strategy, and client management skills. Be ready to articulate your approach to in-home consultations and collaboration with installation teams.

• Research Up Closets: Familiarize yourself with their website, design style, and any customer reviews to understand their brand and tailor your responses to demonstrate cultural fit and genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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