Seasonal PT Framer

📍 Job Overview

Job Title: Seasonal PT Framer

Company: Michaels Stores

Location: Keller, Texas, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing

Date Posted: October 04, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute daily retail operations within a high-volume custom framing department, focusing on customer engagement and sales.

• Deliver exceptional customer service by building relationships and providing tailored framing solutions.

• Maintain store standards through effective merchandising, inventory management, and a clean, safe environment.

• Operate framing equipment and point-of-sale systems with accuracy and efficiency.

📝 Enhancement Note: This role is critical for driving revenue and customer satisfaction within the custom framing segment of Michaels Stores. The "Seasonal PT Framer" title, combined with the responsibilities, indicates a focus on peak retail periods and a part-time, on-site commitment.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements, executing company policies and standards.

• Drive sales and production results by leveraging the "Elevated ABC Deliver" methodology to build customer relationships and create custom framing solutions.

• Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department, SISO (Specialty Item, Special Order), and Directed Replenishment areas to ensure optimal product availability and presentation.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store.

• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of risks.

• Foster a positive and respectful work environment by interacting constructively with colleagues and promoting organizational values and vision.

• Participate actively in truck unloading and stocking processes, adhering to truck standards and operational budgets.

• Operate the cash register and execute cash handling procedures to company standards.

• Acknowledge customers promptly, assist with product location, and offer appropriate solutions.

• Support and execute Omni-channel processes as required, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction, sales-driven activities, operational execution, and adherence to established procedures. The "Elevated ABC Deliver" methodology is a key framework for customer engagement and sales within Michaels, particularly in custom framing.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a strict requirement.

Experience:

• 0-2 years of experience in a customer-facing retail or service role is ideal.

• Demonstrated ability to follow procedures and execute tasks efficiently. Required Skills:

• Basic computer skills for system navigation and potential order entry.

• Basic measuring skills essential for custom framing accuracy.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a point-of-sale (POS) system.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to merchandise and maintain visual standards in assigned departments.

• Understanding and application of safety protocols in a retail environment.

• Ability to work effectively in a team-oriented setting. Preferred Skills:

• Prior retail experience, particularly within a custom framing or art supply environment.

• Experience in selling products and/or services, with a proven ability to influence customer purchasing decisions.

• Familiarity with inventory management principles and practices.

• Experience with Omni-channel retail processes.

📝 Enhancement Note: The qualifications highlight a need for practical, hands-on skills related to framing and customer service, alongside basic operational competencies. While formal education isn't a primary focus, the ability to learn and operate specialized equipment is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of successful customer interactions that led to custom framing sales, highlighting problem-solving and solution-oriented approaches.

• Showcase any experience with visual merchandising or store layout optimization, if applicable.

• If available, include documentation or descriptions of processes followed for order fulfillment or inventory management.

• Quantify any achievements related to sales targets, customer satisfaction scores, or efficiency improvements in previous roles. Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them to ensure consistency and quality in their work.

• Ability to articulate how they would learn and implement new framing techniques or operational processes.

• Willingness to document and report on operational tasks, such as sales figures, order completion times, or inventory levels, as required.

📝 Enhancement Note: While a formal portfolio might not be required for this entry-level position, candidates are expected to articulate their understanding of processes and demonstrate their ability to learn and apply them. Emphasis will be on practical examples of customer service and operational execution.

💵 Compensation & Benefits

Salary Range: As this is a part-time, seasonal position, the hourly wage is likely to be in the range of $12.00 - $16.00 per hour, depending on location, experience, and the specific needs during the seasonal peak.

Benefits:

• 401(k) with employer match: Available for eligible team members, supporting long-term financial planning.

• Employee Assistance Program (EAP): Provides confidential support for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Offered to eligible team members, contributing to overall health and well-being.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with commuting costs for eligible employees.

• Tuition Assistance: Support for continued education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products, fostering creativity and savings.

• Partner Discount Programs: Access to discounts with various external partners.

Working Hours: This is a part-time position. Actual hours will vary based on seasonal demand and store needs, but typically range from 15-30 hours per week. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary estimate is based on typical part-time retail roles in the Dallas-Fort Worth (DFW) area, considering the entry-level nature and seasonal aspect. The comprehensive benefits package is a significant draw for Michaels, even for part-time roles, reflecting a commitment to team member well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail operation.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established operational processes and a deep understanding of its market.

Team Structure:

• The framing department operates as a specialized unit within a larger retail store. Team members will likely collaborate with sales floor associates, stock associates, and store management.

• Reporting structure is typically hierarchical, with the Framer reporting to a Framing Manager or Store Manager, who in turn reports to district or regional management.

• Cross-functional collaboration is essential, particularly with sales associates who may refer customers to the framing department and with inventory teams for stock management. Methodology:

• Data Analysis: While not a data analyst role, understanding sales trends, inventory levels, and customer feedback is implicit for driving performance.

• Workflow Planning: Efficiently managing custom order queues, production schedules, and customer appointments is key to meeting deadlines and customer expectations.

• Automation: Limited automation expected at this level, but efficiency is gained through proper use of framing equipment, POS systems, and streamlined processes.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture centered around creativity, community, and customer service. The "fuel the joy of creativity and celebration" purpose translates into a work environment that values passion for arts and crafts, helpfulness, and a positive customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the entry-level within the retail operations and custom framing specialization. It provides foundational experience in customer service, sales, and operational tasks.

Reporting Structure: The Seasonal PT Framer will report to the Store Manager or a designated Framing Department Lead, who oversees daily operations and team performance.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing a valuable service. Efficient operations in the framing department can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in various custom framing techniques, material selection, and customer consultation.

• Career Advancement: Potential to move into a full-time Framer role, Lead Framer, Assistant Store Manager, or other retail management positions within Michaels.

• Specialization: Deepen expertise in custom framing, potentially leading to roles in design or production management if the company expands its custom services.

📝 Enhancement Note: For individuals starting in retail or operations, this role offers a clear path for skill acquisition and potential advancement within a large, well-established company. The focus on custom services provides a niche skill set that can be valuable.

🌐 Work Environment

Office Type: Public retail store setting, with a dedicated custom framing counter and workspace within the main store.

Office Location(s): 2005 S Main St, Keller, TX. This is a physical retail location accessible to customers.

Workspace Context:

• The framing workspace involves direct customer interaction at the counter and production work in the back of the store. Collaboration with other store associates is regular.

• Tools and technology include framing equipment (e.g., mat cutters, frame saws, joining equipment), glass cutters, heat presses, POS systems, and basic computer access.

• Opportunities for team interaction occur during daily operations, stocking, and team meetings.

Work Schedule: This is a part-time, seasonal role. Working hours will vary based on business needs, including nights, weekends, and potentially early mornings. Flexibility is expected to cover peak retail periods.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring adaptability and the ability to manage multiple tasks simultaneously. The framing area is a specialized zone within a broader retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the store location is probable. This will involve meeting with the store manager or framing lead.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer service and problem-solving in a retail context.

• Situational Questions: Expect questions about handling customer inquiries, managing busy periods, and working as part of a team.

• Offer and Onboarding: Successful candidates will receive an offer and undergo onboarding, including background checks and new hire paperwork.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical than the ability to articulate relevant experiences.

• Be prepared to discuss specific examples from past roles (even non-framing) where you demonstrated strong customer service, problem-solving, attention to detail, or ability to learn new skills.

• If you have any personal projects related to art, crafts, or framing, be ready to briefly describe them to showcase passion and aptitude.

• Focus on highlighting your understanding of customer needs and your commitment to quality and accuracy. Challenge Preparation:

• Be ready to answer questions about how you would handle a challenging customer or a complex framing request.

• Consider how you would prioritize tasks during a busy period to ensure both customer service and production deadlines are met.

• Think about how you would ensure accuracy when taking measurements and fulfilling custom orders.

📝 Enhancement Note: The interview process for this seasonal, entry-level role will likely focus on practical skills, customer service aptitude, and cultural fit. Demonstrating a willingness to learn and a positive attitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For transactions, order entry, and customer management.

• Framing Equipment: Mat cutters, frame saws, joining/crimping machines, potentially heat presses for specific applications. Proficiency in operating these safely and effectively is essential.

• Glass Cutters: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Basic reporting functionalities within the POS system for sales data.

• Inventory management systems for tracking stock levels of frames, mats, and supplies. CRM & Automation:

• Customer relationship management features may be integrated into the POS or a separate system for tracking customer preferences and order history.

• Automation is primarily through efficient use of equipment and streamlined workflows rather than software automation.

📝 Enhancement Note: The technology stack is focused on core retail operations and specialized framing tools. Proficiency with these tools is a direct requirement for successful job performance.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality products.

• Creativity: Encouraging and supporting creative expression for both customers and team members.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a positive shopping experience.

• Integrity: Upholding company policies, ethical standards, and a commitment to accuracy in all tasks.

• Passion: Demonstrating enthusiasm for arts, crafts, and helping customers bring their creative visions to life.

Collaboration Style:

• Open communication and mutual support among store associates are encouraged.

• A proactive approach to assisting customers and colleagues is valued.

• Regular team huddles or brief meetings may occur to align on daily priorities and share information.

📝 Enhancement Note: Michaels emphasizes a culture of creativity, customer care, and teamwork. The values are designed to foster a positive environment that supports both employees and the company's mission.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Volume Periods: Managing increased customer traffic and order volume during peak seasons (e.g., holidays) while maintaining quality and service standards.

• Complex Custom Orders: Accurately interpreting and executing intricate custom framing requests from diverse customers.

• Product Knowledge: Continuously learning about new framing materials, techniques, and design trends to better assist customers.

• Physical Demands: Performing physically demanding tasks such as lifting heavy frames, standing for extended periods, and working with specialized equipment.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and customer service protocols.

• Product Knowledge Expansion: Opportunities to learn about a wide range of art materials, framing styles, and preservation techniques.

• Potential for Advancement: As mentioned, paths exist to move into more senior roles within the store or company.

📝 Enhancement Note: This role offers valuable hands-on experience in a specialized retail area. The challenges are typical of a busy retail environment, offering opportunities to develop resilience, problem-solving skills, and efficiency.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer. What was the situation, and what was the outcome?" (Focus on customer service, problem-solving, and initiative.)

• "How would you handle a customer who is unhappy with a custom framing quote or design?" (Assess communication, de-escalation, and solution-finding skills.)

• "Imagine you have multiple custom framing orders to complete and several customers waiting for service. How would you prioritize your tasks?" (Evaluate time management, organizational skills, and ability to work under pressure.) Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Demonstrate research and genuine interest.)

• "Why are you interested in working for Michaels, specifically in a framing role?" (Connect your skills and interests to the company's mission and the role's requirements.)

• "How do you contribute to a positive team environment?" (Highlight teamwork, respect, and helpfulness.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, be ready to verbally "walk through" examples of your past work or experiences.

• For customer service scenarios, use the STAR method (Situation, Task, Action, Result) to structure your answers.

• If discussing any personal projects, focus on the process, challenges, and outcome, similar to a case study.

• Emphasize attention to detail, accuracy, and a customer-centric approach in all your examples.

📝 Enhancement Note: Preparation should focus on showcasing strong customer service skills, a willingness to learn, attention to detail, and an understanding of retail operations. Practical examples are more valuable than theoretical knowledge for this role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight any relevant customer service, retail, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per day," "Maintained department visual standards").

• Prepare for Interview Questions: Practice answering common retail interview questions, focusing on customer service, problem-solving, teamwork, and your ability to learn new skills. Be ready to discuss your understanding of custom framing and why you're a good fit for Michaels.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, especially their custom framing services. Understand their commitment to creativity and customer experience.

• Highlight Practical Skills: Be prepared to discuss your comfort level with tools, measuring, and operating equipment, even if you have limited direct experience. Emphasize your aptitude for learning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.