seasonal Framer

📍 Job Overview

Job Title: Seasonal Framer

Company: Michaels Stores

Location: Bakersfield, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-09-14

Experience Level: 0-2 years

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, with a specific emphasis on custom framing operations and sales.

• Key responsibilities include customer engagement, point-of-sale transactions, merchandise management, and specialized framing duties.

• The position involves direct customer interaction, problem-solving, and contributing to the overall store's operational efficiency and sales targets.

• Opportunity to gain experience in both general retail operations and the specialized craft of custom framing.

📝 Enhancement Note: The "Seasonal Framer" title, combined with the description of custom framing duties and cross-training, indicates this role is a blend of general retail associate responsibilities and a specialized, hands-on framing function. This suggests a need for both customer service acumen and attention to detail for production tasks.

📈 Primary Responsibilities

• Deliver friendly and engaging customer service, assisting shoppers in locating products and providing tailored solutions.

• Execute fast and friendly checkout experiences, adhering to strict cash handling and transaction standards.

• Actively promote and enroll customers in the Michaels Rewards program and Private Label Credit Cards to drive loyalty and sales.

• Educate customers on the Voice of Customer (VOC) survey to gather valuable feedback for service improvement.

• Support omni-channel fulfillment processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) operations.

• Participate actively in truck unloading, merchandise stocking, and planogram (POG) execution to maintain store visual standards.

• Perform merchandise recovery, return processing, and general store recovery to ensure a well-organized and appealing shopping environment.

• Conduct Store In Stock Optimization (SISO) and assist with seasonal display set-ups (AD set) as assigned.

• Contribute to loss prevention and safety programs by adhering to established procedures and best practices.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

• Foster a positive and respectful work environment, acting as a role model and promoting company values.

• Receive cross-training to perform custom framing sales consultations and production tasks.

📝 Enhancement Note: The inclusion of "Custom Framing selling and production" as a cross-trained duty is a significant aspect. This implies that while the role is seasonal, there's a potential for developing specialized skills in a niche area of the retail business, which can be a valuable differentiator for candidates.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a high school diploma or equivalent is generally expected for retail positions of this nature.

Experience:

• A minimum of 0-2 years of experience is targeted, indicating that extensive prior experience is not a prerequisite.

• Previous retail or customer service experience is preferred, offering a foundational understanding of customer interaction and store operations. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide helpful solutions.

• Cash Handling Proficiency: Accurate and efficient processing of transactions, including cash, credit, and gift card payments.

• Merchandising & Recovery: Skills in maintaining store appearance, restocking shelves, and organizing merchandise according to planograms.

• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.

• Adaptability & Willingness to Learn: Openness to cross-training in custom framing and performing various store duties.

Preferred Skills:

• Retail Operations Experience: Familiarity with general store operations, including stocking, inventory, and point-of-sale systems.

• Custom Framing Knowledge: Basic understanding of framing techniques, materials, or design principles is a strong asset.

• Sales Acumen: Ability to promote loyalty programs, credit cards, and drive sales through customer engagement.

• Problem-Solving: Capacity to address customer issues and operational challenges effectively.

• Omni-channel Fulfillment: Experience with BOPIS or SFS processes.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level or designed for individuals looking to gain initial retail experience. The preference for retail/customer service experience implies that candidates with even limited exposure in these areas will be considered favorably. The cross-training in custom framing is a key differentiator and suggests candidates with a creative inclination or fine motor skills might be particularly well-suited.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this seasonal, entry-level role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their skills in areas such as:
  • Customer Service Initiatives: Examples of how they have positively impacted customer experiences.
  • Visual Merchandising: Photos or descriptions of store displays they have contributed to or organized.
  • Process Improvement Ideas: Any suggestions they might have had for improving store operations or customer flow.
  • Framing Projects (if applicable): If candidates have personal or academic experience in framing or a related craft, showcasing this can be beneficial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with common retail processes, including:
  • Point-of-Sale (POS) Operations: Familiarity with transaction processing, cash management, and returns.
  • Inventory Management: Understanding of stocking procedures, stock rotation, and maintaining accurate inventory levels.
  • Merchandising Standards: Knowledge of how to follow planograms and maintain visual presentation guidelines.
  • Customer Service Protocols: Ability to articulate how they would handle customer inquiries, complaints, and sales processes.

📝 Enhancement Note: For an entry-level, seasonal role like this, a formal "Process & Systems Portfolio" is unlikely to be a strict requirement. However, candidates can leverage their resume and interview responses to demonstrate their understanding of core retail processes. If they have any personal projects related to framing or craft, those could be mentioned to highlight specific aptitudes.

💵 Compensation & Benefits

Salary Range: $16.90 - $19.70 per hour.

• This range reflects an entry-level to early-career retail position, with the higher end likely for candidates with some relevant prior experience or demonstrating strong skills during the hiring process.

• The "seasonal" nature of the role may influence the specific placement within this range, potentially starting at the lower end. Benefits:

• 401(k) with Employer Match: Offers a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Provides confidential support for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for educational pursuits, potentially including certifications or degree programs.

• Adoption Assistance: Financial support for team members pursuing adoption.

• Voluntary Insurance Options: Additional insurance products for enhanced protection.

• Employee Discounts: Significant discounts on Michaels products, a key perk for craft and art enthusiasts.

• Overtime Compensation: Eligible for overtime pay in accordance with state and local laws, as this is a part-time role that may exceed standard weekly hours.

Working Hours: Part-time.

• While the exact number of hours per week is not specified, part-time roles typically range from 10-30 hours. The seasonal nature suggests potential for increased hours during peak retail periods.

• The work schedule includes nights, weekends, and early mornings, reflecting typical retail operational needs.

📝 Enhancement Note: The provided salary range is specific and competitive for a part-time, seasonal retail role in Bakersfield, California. The extensive list of benefits, even for a part-time position, is a significant draw, indicating Michaels' commitment to employee well-being. The mention of overtime compensation is important for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Over 1,300 stores across 49 states and Canada, plus online presence. This indicates a large, established retail organization with a significant operational footprint.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long history and established brand presence.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and various Associates.

• This role likely reports to a Framing Department Manager or a general Store Manager, depending on the store's structure.

• Cross-functional collaboration is essential, requiring close work with other sales associates, visual merchandisers, and inventory specialists. Methodology:

• Michaels emphasizes a customer-centric approach, focusing on providing solutions and inspiration for creative projects.

• Operational efficiency is driven by standardized processes for merchandising, stocking, and inventory management.

• A data-driven approach is utilized through customer feedback (VOC surveys) and sales performance metrics to inform improvements.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape, emphasizing creativity, customer inspiration, and operational efficiency. The company culture likely values teamwork, a passion for arts and crafts, and a commitment to customer service. The scale of operations means standardized processes are crucial.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, seasonal position suitable for individuals at the beginning of their retail careers. It offers foundational experience in customer service, retail operations, and potentially specialized framing skills.

Reporting Structure: The Seasonal Framer will likely report to a Department Lead (e.g., Framing Manager) or directly to the Store Manager, depending on the store's organizational hierarchy.

Operations Impact: This role directly impacts the customer experience by providing assistance, processing transactions, and maintaining store standards. In the framing department, it contributes to sales and customer satisfaction through quality custom framing services.

Growth Opportunities:

• Skill Development: Opportunity to gain proficiency in custom framing techniques, sales, and advanced customer service.

• Career Advancement: Potential to transition into a permanent Associate role, Team Lead, or even management positions within Michaels, particularly if demonstrating strong performance and a commitment to the company.

• Cross-Training: Exposure to various aspects of retail operations, providing a broad understanding of store functions.

• Industry Knowledge: Deepen understanding of arts, crafts, and framing materials, which can be personally enriching.

📝 Enhancement Note: For a seasonal role, the primary growth opportunity lies in demonstrating capabilities that could lead to a permanent position. The cross-training in framing is a significant differentiator that could open doors to specialized roles within Michaels or the broader custom framing industry.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor, stockroom, and a dedicated custom framing area.

Office Location(s): Bakersfield, California (specifically at 9350 Rosedale Hwy).

• The store is climate-controlled, providing a comfortable working environment for most of the time.

• Some stock rooms may not be climate-controlled.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

• The Frame shop environment involves specialized tools like glass cutters and heat presses, requiring adherence to safety protocols. Workspace Context:

• The workspace is dynamic, requiring constant movement and interaction with customers and merchandise.

• Access to necessary tools and equipment for customer service, POS, and framing production will be provided.

• Opportunities for team interaction are frequent, as collaboration is key to managing store operations and customer flow.

Work Schedule: Part-time, including nights, weekends, and early mornings. Flexibility is often required to meet seasonal demands.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction and physical activity. The framing area introduces specific safety considerations due to specialized tools. The schedule requires flexibility to accommodate peak retail periods.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• Phone/Video Interview: A brief discussion to gauge customer service skills, availability, and interest in the role, particularly custom framing.

• In-Person Interview: This will likely involve meeting with the Store Manager or Department Lead. Candidates may be asked to:

  • Demonstrate customer service approach through role-playing scenarios.
  • Discuss their understanding of retail operations and interest in custom framing.
  • Answer situational questions related to problem-solving and teamwork.
  • Potentially participate in a brief, informal assessment of manual dexterity or artistic eye if framing skills are a focus.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. However, candidates should be prepared to:
  • Showcase Customer Service Examples: Be ready to describe specific instances where they provided excellent customer service or resolved a customer issue.
  • Highlight Relevant Skills: Emphasize any experience with visual presentation, organization, or manual tasks. If they have personal craft or framing experience, bring examples or be prepared to discuss them.
  • Demonstrate Enthusiasm: Express genuine interest in Michaels, its products, and the opportunity to learn custom framing.

Challenge Preparation:

• Candidates might face scenario-based questions such as:

  • "How would you handle a customer who is unhappy with a custom framing order?"
  • "Describe a time you went above and beyond for a customer."
  • "How would you prioritize tasks if you had multiple customers waiting and a truck to unload?"

• Be prepared to discuss your understanding of Michaels' brand and commitment to creativity.

📝 Enhancement Note: Given the seasonal and entry-level nature of this role, the interview process will likely focus on assessing customer service aptitude, reliability, and enthusiasm for learning. While no formal portfolio is expected, candidates can prepare by thinking of concrete examples of their skills and experiences.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: Michaels uses a proprietary POS system for all transactions, including sales, returns, and loyalty program enrollments. Proficiency in similar systems is beneficial.

• Custom Framing Software: Specialized software is used for designing and quoting custom framing orders. Familiarity with design or quoting software is a plus.

• Inventory Management System: Used for tracking stock levels, receiving shipments, and managing merchandise.

• Handheld Scanners/Devices: For inventory tasks, price checks, and omni-channel fulfillment.

Analytics & Reporting:

• While direct use of advanced analytics tools is unlikely for this role, understanding the importance of data from:
  • Sales Reports: To track individual and store performance.
  • VOC Surveys: To understand customer feedback.
  • Inventory Reports: To manage stock levels effectively.

CRM & Automation:

• Michaels Rewards Program Database: Used to manage customer loyalty accounts and track purchase history.

• Omni-channel Fulfillment Systems: Platforms that manage BOPIS and SFS orders, integrating online and in-store inventory.

📝 Enhancement Note: This role requires familiarity with standard retail POS and inventory systems. The specific mention of custom framing software indicates a specialized technology component for those duties. An understanding of how these systems contribute to customer experience and operational efficiency is valuable.

👥 Team Culture & Values

Operations Values:

• Customer First: Prioritizing customer needs and providing exceptional service is paramount.

• Creativity & Inspiration: Fostering an environment that encourages artistic expression and project completion.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Efficiency & Productivity: Maintaining high standards in store operations, merchandising, and task completion.

• Integrity & Respect: Upholding ethical standards and treating everyone with respect.

Collaboration Style:

• The team likely operates with a collaborative, "all hands on deck" approach, especially during peak seasons.

• Open communication is encouraged for sharing information about customer needs, inventory levels, and operational challenges.

• A culture of mutual support and willingness to assist colleagues with various tasks is essential for smooth store operations.

📝 Enhancement Note: Michaels' culture is built around creativity and customer engagement. Team members are expected to be enthusiastic, helpful, and collaborative, contributing to a positive environment for both customers and colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales, stocking, and specialized framing tasks effectively.

• Seasonal Fluctuations: Managing high customer traffic and increased workload during peak retail periods.

• Customer Demands: Meeting the diverse needs and expectations of a wide range of customers.

• Learning Custom Framing: Acquiring proficiency in a specialized skill that requires precision and attention to detail.

Learning & Development Opportunities:

• Framing Skill Acquisition: Formal cross-training provided by Michaels to develop expertise in custom framing design and production.

• Customer Service Mastery: Opportunities to refine interpersonal skills and problem-solving abilities through daily customer interactions.

• Retail Operations Knowledge: Gaining hands-on experience in merchandising, inventory control, and POS operations.

• Potential for Advancement: Demonstrating strong performance can lead to opportunities for permanent roles or promotions within the company.

📝 Enhancement Note: The primary challenge is managing diverse responsibilities within a dynamic retail environment. The main growth opportunity lies in developing specialized framing skills and potentially leveraging this experience for a permanent role within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a dissatisfied customer, assist a customer who can't find an item, or upsell a product. Think about the STAR method (Situation, Task, Action, Result).

  • Example: "Describe a time you provided exceptional customer service. What was the situation, what did you do, and what was the outcome?"

• Teamwork & Collaboration: Be ready to share examples of how you've worked effectively in a team, resolved conflicts, or supported colleagues.

  • Example: "How do you contribute to a positive team environment?"

• Problem-Solving: Prepare to discuss how you approach challenges and find solutions, whether it's a customer issue or an operational problem.

  • Example: "What would you do if you noticed a safety hazard in the store?" Company & Culture Questions:

• Motivation: Why are you interested in Michaels and this specific role? Express your passion for creativity, crafts, or customer service.

  • Example: "What do you know about Michaels, and why do you want to work here?"

• Fit: How do your values align with Michaels' values (creativity, teamwork, customer focus)?

  • Example: "How do you think your skills would contribute to our team?"

• Availability: Be clear about your availability, especially regarding nights, weekends, and the seasonal period.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on your resume and your ability to articulate your experiences.

• Highlight Relevant Experiences: Emphasize any prior customer service, retail, or manual/craft-based work.

• Showcase Framing Interest: If you have personal crafting or framing experience, be ready to discuss it enthusiastically. Mention any relevant tools or techniques you're familiar with.

• Prepare Questions: Have thoughtful questions ready to ask the interviewer about the role, team, or company culture. This shows engagement and initiative.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a willingness to learn, reliability, and an enthusiasm for Michaels' mission. For this role, being able to articulate how you'd handle customer interactions and your interest in custom framing are key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any retail operations background, manual dexterity, and any creative or crafting skills. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift").

• Prepare for Interview Questions: Review common retail interview questions focusing on customer service, teamwork, and problem-solving. Be ready to discuss your interest in custom framing.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values. Understand their commitment to creativity and customer inspiration.

• Highlight Availability: Clearly state your availability, ensuring it aligns with the seasonal demands and the part-time nature of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.