Screens UI Tech

📍 Job Overview

Job Title: UI Screens Tech

Company: WPP Production

Location: Sunnyvale, California USA

Job Type: Contract

Category: Operations/Production Support

Date Posted: May 06, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for capturing high-quality screenshots and on-device video content for marketing materials and animation reference.

• Manages and maintains a secure lab environment housing essential production devices.

• Ensures all devices are updated with the latest software builds, ready for creative and production team utilization.

• Provides crucial technical support and operational assistance to both internal Marcom creative teams and broader Geo CPM teams.

• Plays a vital role in the end-to-end content production lifecycle, ensuring seamless device availability and functionality.

📝 Enhancement Note: While the title "UI Screens Tech" might suggest a purely software-focused role, the description clearly indicates a blend of technical support, device management, and hands-on production assistance within a creative and marketing context. The emphasis on "on-device video captures" and "secure lab" points towards a highly practical, operations-oriented function within WPP Production's content creation engine. The role requires a strong understanding of how technology supports creative output.

📈 Primary Responsibilities

• Capture precise screenshots and high-fidelity on-device video recordings for various marketing collateral and animation reference needs.

• Set up, organize, and maintain a secure, functional lab environment dedicated to housing and facilitating the use of a diverse device ecosystem.

• Proactively manage software updates and system configurations across all managed devices, ensuring optimal performance and compatibility with creative workflows.

• Deliver responsive and effective technical troubleshooting for creative and production teams, resolving hardware, software, and connectivity issues promptly.

• Track, manage, and maintain the lifecycle of all company-owned devices, ensuring accurate inventory and availability for project requirements.

• Provide essential day-to-day device support for the WW Screen Production team and broader Marcom creative teams.

• Offer direct technical support to Geo CPM teams, both within their local geography and during cross-geo workshop sessions.

• Facilitate the pickup and distribution of equipment across multiple office locations within the Bay Area, ensuring timely delivery for production needs.

• Collaborate closely with cross-functional teams, including creative, production, and IT, to ensure smooth operational workflows and project success.

• Implement and uphold security protocols within the device lab to protect confidential project assets and proprietary information.

📝 Enhancement Note: The responsibilities highlight a critical operational function: enabling creative teams by ensuring their technology and devices are always ready and functional. This extends beyond simple IT support to encompass proactive management, specialized capture tasks, and logistical coordination, all crucial for a high-volume production environment. The need to "pickup and distribute equipment across offices" emphasizes the hands-on, logistical aspect of this operations role.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of direct technical support experience, specifically supporting production or creative teams within a marketing, media, or technology environment.

• Proven track record in managing and maintaining an ecosystem of diverse devices (smartphones, tablets, etc.).

Required Skills:

• Technical Troubleshooting: Advanced ability to diagnose and resolve complex technical issues on-site and remotely across a variety of hardware and software platforms.

• Device Management: Proficient in tracking, managing, and maintaining a large ecosystem of mobile and other production-related devices, including inventory control and lifecycle management.

• Video Capturing: Expertise in capturing high-quality screenshots and on-device video footage using industry-standard tools and techniques.

• Software Updates & Configuration: Skilled in deploying, managing, and verifying software builds and updates across multiple devices.

• Lab Maintenance: Experience in setting up, organizing, and maintaining a secure, functional technical lab environment.

• Operational Support: Proven ability to deliver consistent and reliable operational support to creative and production teams, understanding their unique demands.

• Cross-functional Collaboration: Excellent interpersonal and communication skills, with a demonstrated ability to work effectively within highly cross-functional teams.

• Organization & Attention to Detail: Exceptional organizational skills and a meticulous approach to detail, critical for managing assets and ensuring accuracy.

Preferred Skills:

• Basic Understanding of Video Production & Animation: Familiarity with the workflows and technical requirements of video production and animation processes.

• Localization Experience: Prior experience with localization processes, understanding the technical considerations for multi-language content.

• CRM/Asset Management Tools: Familiarity with tools used for asset tracking or project management within a creative production context.

📝 Enhancement Note: The requirement for "at least 5 years of supporting production teams in some sort of technical capacity" and the emphasis on "troubleshooting," "device management," and "video capturing practices" clearly position this as an operations-focused role. The preference for localization experience further suggests an understanding of global content production workflows, a common area for operations specialists. The "strong problem solver" and "strong collaborator" attributes are key operational competencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in Device Management: Showcase examples of how you’ve managed and optimized device fleets, including inventory, maintenance schedules, and refresh cycles, detailing the impact on team efficiency.

• Troubleshooting Scenarios: Present detailed accounts of complex technical issues you’ve resolved for creative or production teams, emphasizing your diagnostic process, solutions implemented, and the positive outcomes.

• Workflow Optimization Examples: Illustrate instances where you improved operational workflows related to device setup, content capture, or lab organization, quantifying improvements in speed, accuracy, or resource utilization.

• Asset Capture Demonstrations: Include examples of high-quality screenshots or on-device video captures you’ve produced, highlighting technical proficiency and aesthetic quality relevant to marketing materials.

Process Documentation:

• Device Lifecycle Management: Documentation outlining processes for device procurement, onboarding, maintenance, troubleshooting, and decommissioning.

• Content Capture Protocols: Standard operating procedures (SOPs) for capturing screenshots and on-device videos, including best practices for quality, consistency, and file management.

• Lab Operations Manual: Guidelines for the secure and efficient operation of the device lab, covering access, equipment handling, software updates, and maintenance schedules.

• Technical Support Ticketing & Resolution: Examples of how you track, prioritize, and resolve technical support requests, demonstrating responsiveness and problem-solving effectiveness.

📝 Enhancement Note: For a role like this, a traditional "operations portfolio" might not be standard. However, candidates should be prepared to demonstrate their capabilities through detailed project descriptions, case studies, and process outlines. The emphasis on "device management," "troubleshooting," and "capture practices" suggests that a portfolio should highlight practical experience and process-oriented thinking, rather than purely strategic or analytical outputs. Demonstrating an understanding of workflow efficiency and asset integrity will be key.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Competitive Benefits Package (Details to be provided by WPP)

• Access to WPP's global network and diverse projects.

Working Hours:

• 40 hours per week.

• Requirement to be on-site Monday through Friday.

• Potential for weekend work during critical launch periods.

📝 Enhancement Note: The hourly pay rate of $47-$53/hr for a contract role in Sunnyvale, California, is within the expected range for a mid-senior technical support and operations specialist with 5+ years of experience in a high-cost-of-living area. The benefits package is described as "competitive," which is standard for contract roles, often managed through a staffing agency or directly by the client depending on the contract structure. The on-site requirement, especially with potential weekend work, is a crucial consideration for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Advertising, Media Production, Marketing Services

Company Size: WPP is a very large global entity, with WPP Production operating as a specialized, unified global production company within it. This suggests a structure that offers both the resources of a major corporation and the focused environment of a dedicated production unit.

Founded: WPP was founded in 1971. WPP Production is a more recent consolidation, aiming to leverage WPP's extensive history and market position.

Team Structure:

• Global Production Unit: WPP Production operates as a unified global entity, implying a distributed team structure with local hubs.

• Cross-functional Collaboration: The role emphasizes working closely with Marcom creatives, Geo CPM teams, and potentially IT and other production specialists. This indicates a highly collaborative environment where operations professionals bridge technical needs with creative requirements.

• Reporting: The specific reporting structure for this role would likely be to a Operations Manager, Lab Manager, or Production Lead within WPP Production.

Methodology:

• Craft Excellence & Technology Integration: WPP Production emphasizes combining "world-class human craft with next generation technology," including AI. This suggests a culture that values both traditional skills and innovation.

• Borderless Collaboration: The company promotes a collaborative environment designed for global teamwork, leveraging technology to connect teams across different regions.

• Data-Driven & AI-Powered: The "AI-driven marketing world" and "agentic marketing platform, WPP Open" point to a data-informed approach to production and marketing.

Company Website: https://www.wppproduction.com/

📝 Enhancement Note: WPP Production is positioned as the "unified global production company" for WPP, a massive advertising and marketing conglomerate. This means the "UI Screens Tech" role operates within a structure that has significant global reach, resources, and a focus on modernizing production through technology and AI. The culture likely balances the scale of a large corporation with the agility and specialized focus needed for cutting-edge content creation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior Level Operations/Technical Support position. It requires significant hands-on experience (5+ years) and the ability to operate with a degree of autonomy in managing devices and supporting creative workflows. The role is tactical and execution-focused, directly enabling production processes.

Reporting Structure: The UI Screens Tech will likely report to a Manager of Technical Operations, Production Support Lead, or a similar role within the WPP Production team based in Sunnyvale. Collaboration will be extensive with creative teams, Marcom, and Geo CPM departments.

Operations Impact: The UI Screens Tech directly impacts the efficiency and quality of marketing content production. By ensuring devices are functional and content is captured accurately, they enable creative teams to meet deadlines and produce high-quality assets. Their work is foundational to the output of campaigns, ensuring that visual assets are ready for use in marketing materials and animation.

Growth Opportunities:

• Specialization in Production Technology: Opportunity to deepen expertise in device management, mobile technology, and capture techniques within a leading production company.

• Transition to Production Management: With experience, potential to move into roles managing production workflows, creative operations, or technical project management.

• Broader IT/Operations Roles: Growth into more comprehensive IT support, systems administration, or operations management roles within WPP or WPP Production.

• Exposure to AI & Next-Gen Tools: Gain practical experience with AI-driven tools and next-generation technologies used in content creation, aligning with industry trends.

📝 Enhancement Note: This role offers a solid foundation in technical operations within a creative production context. Growth opportunities are likely to stem from demonstrating exceptional reliability, efficiency, and problem-solving skills, leading to increased responsibility in device fleet management, lab operations, and potentially supporting more complex production technologies. The "hybrid working model" and on-site requirement suggest a focus on team cohesion and immediate support needs.

🌐 Work Environment

Office Type: The role is on-site in Sunnyvale, California, within a WPP Production office. The description implies a hybrid working model for the broader company, but this specific role requires full-time on-site presence. This suggests a dynamic, collaborative workspace designed for creative and technical teams.

Office Location(s): Sunnyvale, California, USA. The role also involves travel between offices in the Bay Area for equipment pickup and distribution.

Workspace Context:

• Dedicated Lab Environment: A secure lab will be maintained for housing and utilizing devices, likely equipped with necessary charging, connectivity, and testing infrastructure.

• Collaborative Spaces: Access to shared workspaces designed for team collaboration, meetings, and project discussions with creative and Marcom teams.

• Technology-Centric: The environment will be equipped with the latest production and IT tools necessary for device management and content capture.

Work Schedule:

• Full-time, 40 hours per week.

• Primarily Monday through Friday on-site presence is mandatory.

• Flexibility may be required, including weekend work, especially during critical product launch periods.

📝 Enhancement Note: The on-site requirement is a significant factor, emphasizing the hands-on nature of the role and the need for immediate technical support and device logistics. The Bay Area location suggests a competitive market for technical talent. The mention of a "secure lab" and "pickup and distribute equipment across offices" paints a picture of a practical, logistical, and technically focused work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and any submitted portfolio materials to assess technical skills, experience in device management, and troubleshooting capabilities.

• Technical Interview: Likely to involve in-depth questions about your experience with device ecosystems, operating systems, software deployment, and video capture techniques. You may be asked to walk through troubleshooting scenarios.

• Practical/Lab Assessment: Potential for a hands-on assessment where you might be asked to perform specific device setup, troubleshooting, or capture tasks in a simulated lab environment.

• Cross-functional/Hiring Manager Interview: Discussion about your ability to collaborate with creative teams, understand production needs, and fit within the WPP Production culture. Questions might focus on your problem-solving approach and organizational skills.

• Final Interview: May involve a broader discussion about your career aspirations, understanding of WPP Production’s mission, and final assessment of cultural fit.

Portfolio Review Tips:

• Showcase Device Management: Include details on how you’ve managed device fleets, including inventory, updates, and security protocols. Quantify any improvements made to device availability or efficiency.

• Demonstrate Capture Proficiency: Provide clear examples of screenshots and on-device video captures, highlighting the quality and technical execution. Explain the context and purpose of these captures.

• Detail Troubleshooting Case Studies: Present specific examples of technical challenges you've overcome, outlining your diagnostic process, the tools used, and the resolution. Focus on the impact of your solution.

• Highlight Process Improvements: If possible, share examples of process enhancements you've implemented related to lab organization, equipment distribution, or technical support workflows.

• Tailor to the Role: Emphasize experience relevant to creative/production support and content creation needs.

Challenge Preparation:

• Technical Scenarios: Be prepared for questions about troubleshooting common issues with iOS and Android devices, network connectivity, and software deployments.

• Logistics & Organization: Anticipate questions about managing equipment logistics, maintaining accurate inventory, and prioritizing tasks in a fast-paced environment.

• Creative Support Understanding: Think about how you would effectively communicate technical information to non-technical creative professionals and understand their project-specific needs.

• Security Awareness: Be ready to discuss your approach to maintaining a secure lab environment and handling confidential assets.

📝 Enhancement Note: Given the hands-on nature of this role, the interview process will likely involve practical demonstrations of technical capability and problem-solving. A portfolio that clearly illustrates hands-on experience with device management, technical troubleshooting, and content capture will be crucial. The emphasis on collaboration with creative teams means communication skills and an understanding of creative workflows will also be assessed.

🛠 Tools & Technology Stack

Primary Tools:

• Mobile Device Operating Systems: Deep familiarity with iOS and Android (latest versions and previous stable builds).

• Device Management Platforms: Experience with Mobile Device Management (MDM) solutions (e.g., Jamf, Microsoft Intune, VMWare Workspace ONE, or similar) for deployment, configuration, and policy enforcement.

• Screen Capture Software: Proficiency with native OS screenshot tools and potentially third-party applications for advanced capture needs.

• On-Device Video Recording Tools: Familiarity with built-in device recording features and potentially specialized software for capturing specific device interactions or performance metrics.

• Lab Equipment: Understanding of networking equipment (routers, switches), charging stations, display calibration tools, and potentially specialized testing hardware.

Analytics & Reporting:

• Inventory Management Software: Tools for tracking device assets, assignment, and status.

• Ticketing Systems: Experience with IT support ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) for tracking and managing support requests.

• Basic Reporting Tools: Ability to generate simple reports on device status, issues, or usage as needed.

CRM & Automation:

• Asset Tracking Systems: Potentially integrated within MDM or separate asset management databases.

• Collaboration Tools: Proficiency with communication and collaboration platforms like Slack, Microsoft Teams, or similar for team interaction and support.

📝 Enhancement Note: The technology stack for this role is heavily focused on mobile device management and the practical tools used for capturing digital assets. Expertise in specific MDM solutions will be a significant advantage, as will a strong understanding of iOS and Android operating systems. The role requires practical, hands-on tool proficiency rather than complex data analytics or CRM administration.

👥 Team Culture & Values

Operations Values:

• Reliability & Dependability: A core value for this role, ensuring that creative teams can always count on functional devices and accurate captures.

• Efficiency & Resourcefulness: Finding the most effective ways to manage devices, troubleshoot issues, and support production needs within available resources.

• Precision & Quality: A commitment to high-quality screenshots and video captures that meet marketing and animation standards.

• Proactiveness & Foresight: Anticipating device needs, potential issues, and ensuring readiness before they impact production timelines.

• Collaboration & Support: A strong team-oriented mindset, willing to assist colleagues and work effectively across departments.

Collaboration Style:

• Service-Oriented: A strong focus on understanding and meeting the needs of the creative and production teams who rely on their support.

• Solution-Focused: Emphasizing finding practical, effective solutions to technical challenges rather than dwelling on problems.

• Clear Communication: Maintaining open and clear lines of communication with stakeholders, providing timely updates on device status, issues, and resolutions.

• Cross-functional Integration: Working seamlessly with Marcom, Geo CPM, and potentially IT to ensure alignment on device requirements and production schedules.

📝 Enhancement Note: The values emphasized for this role are practical and execution-oriented, reflecting the operational nature of supporting creative production. Reliability, efficiency, and a service-oriented approach are paramount, as this role directly enables the work of others. The collaborative style needs to be adaptable to working with diverse teams, from highly technical to creative.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Technology Evolution: Keeping pace with constant updates and new device releases in the mobile technology landscape.

• Balancing Demands: Managing the diverse and often urgent needs of multiple creative and production teams simultaneously.

• Confidentiality & Security: Maintaining strict confidentiality and security protocols for sensitive marketing assets and device data.

• Logistical Complexity: Coordinating equipment distribution and support across multiple Bay Area office locations.

• On-Site Requirement: Adapting to a mandatory on-site work schedule, including potential weekend demands, while maintaining work-life balance.

Learning & Development Opportunities:

• Mobile Device Expertise: Deepen knowledge of iOS and Android ecosystems, hardware, and software diagnostics.

• Production Workflow Integration: Gain in-depth understanding of how technical operations support creative content production at a global scale.

• MDM & Device Management Tools: Become an expert in specific enterprise-grade device management platforms.

• Exposure to Advanced Production Technologies: Work closely with teams leveraging AI and other next-generation tools, providing a foundation for future roles.

• Project-Based Learning: Contribute to various projects, offering opportunities to apply and expand technical skills in different contexts.

📝 Enhancement Note: The primary challenges revolve around the dynamic nature of technology, the logistical demands of supporting a multi-office environment, and the strict on-site requirement. Growth opportunities are strongly tied to becoming a subject matter expert in mobile device operations and production support within the WPP ecosystem.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based Troubleshooting: "Describe a time you encountered a complex technical issue with a mobile device that was impacting a critical production deadline. How did you diagnose and resolve it?" (Focus on your process, tools, and communication).

• Device Management Philosophy: "How do you approach managing a large fleet of diverse mobile devices to ensure maximum uptime and readiness for creative teams?" (Highlight your organizational methods, update strategies, and inventory management).

• Collaboration with Creatives: "How do you ensure effective communication and support for creative professionals who may have less technical expertise?" (Emphasize empathy, clear explanation, and understanding their project goals).

Company & Culture Questions:

• WPP Production Understanding: "What interests you about WPP Production and our approach to global content creation?" (Show you've researched their mission, technology focus, and craft-centric approach).

• Teamwork & Collaboration: "Describe your experience working in a highly cross-functional environment. How do you build strong working relationships with different departments?" (Highlight your collaboration style and problem-solving approach).

• Adaptability: "This role requires you to be on-site daily, sometimes with weekend work. How do you manage your schedule and ensure you meet these demands while maintaining productivity?" (Address your flexibility and commitment).

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project or scenario, clearly define the problem, your solution (actions taken), and the results/impact. Quantify achievements where possible (e.g., "reduced device downtime by X%").

• Visual Aids: If possible, include screenshots of your work (e.g., well-organized device inventory lists, examples of captured content) or diagrams illustrating your processes.

• Focus on Practicality: Emphasize your hands-on skills, problem-solving abilities, and understanding of operational workflows relevant to production support.

• Be Prepared for Technical Deep Dives: Be ready to discuss the specific tools, software, and operating systems you’ve worked with in detail.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical, hands-on technical skills, strong problem-solving abilities, and excellent communication for supporting creative teams. The portfolio should be a tangible representation of these capabilities, with a clear emphasis on device management, technical troubleshooting, and content capture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the WPP Production careers page.

• Tailor Your Resume: Highlight your 5+ years of technical support experience, specifically mentioning device management, troubleshooting, video/screen capture, and collaboration with creative/production teams. Use keywords from the job description.

• Prepare Your Portfolio: Curate examples or descriptions of your device management processes, troubleshooting case studies, and any relevant content capture work. Be ready to discuss these in detail.

• Research WPP Production: Understand their mission, their role within WPP, and their focus on combining craft with technology. Familiarize yourself with their website and any recent news.

• Anticipate Technical Questions: Review common iOS and Android troubleshooting scenarios, and be prepared to discuss your experience with MDM solutions or similar device management tools.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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