SATIC - Learning Design Consultant

📍 Job Overview

Job Title: SATIC - Learning Design Consultant

Company: PwC

Location: Johannesburg, Gauteng, South Africa

Job Type: Full-Time

Category: Talent Development & Learning Operations

Date Posted: May 19, 2026

Experience Level: Senior Associate / 3-5 Years Experience

Remote Status: On-site

🚀 Role Summary

• This role is centered on the strategic design and development of innovative learning interventions to enhance employee skills and foster a culture of continuous learning within PwC's Talent, Development & Coaching Centre of Excellence (TD&C CoE).

• Key responsibilities include translating business objectives into measurable learning outcomes, authoring and curating high-impact content, and collaborating with subject matter experts and delivery teams to ensure effective program execution.

• The position requires a strong understanding of adult learning principles, instructional design methodologies (ADDIE, SAM), and the ability to leverage technology to optimize learning effectiveness and drive business outcomes.

• Success in this role involves managing relationships with stakeholders, contributing to the firm's strategic priorities through talent development initiatives, and demonstrating resilience and adaptability in a dynamic professional services environment.

📝 Enhancement Note: While the title is "Learning Design Consultant," the description and responsibilities align with a Senior Associate level Learning Designer or Instructional Designer role within a corporate L&D function, specifically within a professional services firm. The "Consultant" aspect refers to internal consulting with business units on their learning needs. The emphasis on "programmatic content" and "LoS specific and/or Firmwide knowledge" indicates a focus on firm-wide learning initiatives and specialized service line training.

📈 Primary Responsibilities

• Design and develop programmatic learning content and interventions in partnership with Design Consultants, utilizing curation, in-house authoring, and external supplier engagement, as appropriate to LoS or Firmwide needs.

• Translate complex business objectives and learner needs into clear, measurable learning objectives and innovative learning design solutions.

• Conduct thorough reviews of own and peer-created content to ensure quality control, validate learning objective achievement, challenge learning efficacy, and drive consistency across programs.

• Actively engage in discussions with relevant business stakeholders, including subject matter experts (SMEs), to gather insights and ensure programmatic designs are aligned with business priorities.

• Collaborate closely with the Learning Implementation and Reporting team (LI&R) and Integrated Services - Event Delivery team to facilitate seamless program delivery and execution.

• Support the briefing and training of facilitators and hosts, equipping them with the necessary knowledge and skills to effectively deliver learning content.

• Drive collaboration and education on market insights and the latest innovations in learning design and delivery to ensure PwC remains at the forefront of talent development.

• Consider and integrate appropriate diversity, inclusion, wellbeing, accessibility, environmental, and social impact considerations into all learning content designs.

• Foster cross-team collaboration with other Design Senior Associates across the Design team to ensure alignment of T&D activities within the CoE and promote the sharing of best practices.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on content creation and strategic collaboration. The emphasis on "programmatic content" and "LoS specific and/or Firmwide knowledge" suggests a need for the candidate to quickly grasp the firm's service lines and strategic goals. The inclusion of "external suppliers" indicates potential vendor management responsibilities.

🎓 Skills & Qualifications

Education:

• Minimum: Bachelor's Degree in Human Resources, Industrial Psychology, Education, Business, or a related field.

Experience:

• Minimum 3-5 years of direct experience in Learning Design or Instructional Design.

• Demonstrated understanding of PwC's service propositions, with a broad comprehension of the firm's strategy and priorities.

• Proven ability to communicate confidently, clearly, and effectively in both verbal and written formats.

• Capacity to lead and develop oneself in the pursuit of delivering a distinctive and sustainable L&D service to the firm.

Required Skills:

• Instructional Design Methodologies: Proficiency in established frameworks such as ADDIE, SAM, or similar design thinking for learning approaches.

• Content Authoring & Curation: Ability to create engaging and effective learning materials (e.g., e-learning modules, facilitator guides, participant workbooks) and to identify and adapt relevant existing content.

• Adult Learning Principles: Deep understanding and practical application of theories and principles that guide effective adult education and development.

• Stakeholder Management: Skill in building relationships, understanding needs, and effectively communicating with various internal stakeholders, including business leaders and subject matter experts.

• Project Management Fundamentals: Ability to support project timelines, manage tasks, and coordinate with different teams involved in learning program development and delivery.

• Critical Thinking & Problem Solving: Aptitude to analyze complex challenges, break them down, and develop innovative learning solutions.

Preferred Skills:

• Learning Journey Design: Experience in mapping out comprehensive learning pathways that support employee development over time.

• Assessment and Evaluation Design: Ability to develop methods for measuring learning effectiveness and impact, including Kirkpatrick's levels of evaluation.

• Digital Learning Technologies: Experience with Learning Management Systems (LMS) or Learning Experience Platforms (LXP) and familiarity with Learning Analytics.

• Professional Services/Consulting Environment Experience: Prior experience working within a similar organizational context, understanding its unique demands and culture.

• Business Acumen: A strong grasp of business objectives and how learning initiatives contribute to overall firm strategy.

📝 Enhancement Note: The experience requirement of 3-5 years is explicitly stated. The "Advantageous" qualifications like Instructional Design Certification and LMS/LXP experience are crucial for candidates to highlight. The "Role related attributes" such as operating with a global mindset and demonstrating resilience are important cultural indicators.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase a minimum of 2-3 detailed case studies demonstrating the full lifecycle of learning design projects, from needs analysis to evaluation.

• Content Samples: Include examples of diverse learning materials authored, such as e-learning modules (SCORM compliant preferred), facilitator guides, participant workbooks, job aids, or interactive simulations.

• Methodology Application: Clearly articulate the instructional design methodologies (ADDIE, SAM, Design Thinking) used in each case study and explain the rationale for their selection.

• Business Impact Demonstration: Quantify the impact of learning interventions where possible, using metrics related to knowledge retention, skill application, behavioral change, or business outcomes (e.g., improved efficiency, reduced errors, enhanced sales performance).

Process Documentation:

• Needs Analysis Documentation: Provide examples of how you have conducted learning needs analyses, including tools and techniques used to identify performance gaps and desired learning outcomes.

• Design Documentation: Showcase documentation that supports the design phase, such as learning objectives, storyboards, design documents, or curriculum outlines.

• Evaluation Frameworks: Present examples of evaluation strategies and tools used to measure learning effectiveness, including pre/post-assessments, surveys, and performance tracking mechanisms.

📝 Enhancement Note: While not explicitly stated as "portfolio requirements," the responsibilities and desirable skill sets strongly imply the need for a portfolio that demonstrates practical application of instructional design principles, content creation capabilities, and stakeholder engagement. Candidates should prepare to showcase their work in these areas.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive medical aid with leading providers.

• Generous retirement fund contributions (pension/provident fund).

• Paid time off including annual leave, sick leave, and public holidays.

• Opportunities for professional development, including subsidized training, certifications, and conference attendance.

• Access to PwC's global network and resources.

• Potential for performance-based bonuses.

• Employee Assistance Programs (EAP) offering confidential counseling and support services.

Working Hours:

• Standard working hours are typically 40 hours per week, from Monday to Friday.

• While the role is primarily on-site, there may be flexibility for occasional remote work or adjustments to accommodate project needs and accommodate UK hours where required for specific global initiatives.

• Up to 20% travel may be required for business needs, which could include client sites or internal PwC offices.

📝 Enhancement Note: Salary ranges are estimates based on market data for similar roles in Johannesburg and the specified experience level. Specific benefits packages can vary and should be confirmed during the interview process. The mention of "work within UK hours" is an unusual but specified requirement that needs clarification regarding its frequency and impact on the typical work schedule.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Consulting (specifically within the Talent & Development sector of a Big Four firm).

Company Size: PwC is a global leader in professional services, employing over 325,000 people worldwide. The Johannesburg office is a significant hub within the South African region, contributing to the firm's extensive client network and service offerings.

Founded: PwC's origins trace back to the mid-19th century, with the modern firm formed through mergers. This long history signifies a stable, established, and experienced organization with deep-rooted professional standards and a commitment to long-term client relationships.

Team Structure:

• The role sits within the Talent, Development & Coaching Centre of Excellence (TD&C CoE), a specialized function within PwC dedicated to enhancing employee skills and fostering professional growth.

• The TD&C CoE is composed of various teams, including Design Teams (LoS and Firmwide Design Teams) and potentially others like Strategy & Insights (S&I) and Learning Implementation & Reporting (LI&R).

• This Senior Associate will likely report to a Senior Design Consultant (SDC) or a Portfolio Strategy Leader (PSL), working within a team of learning designers and collaborating with other L&D professionals.

Methodology:

• Data-Driven Design: Learning interventions are expected to be informed by business objectives, learner needs, and performance data, aligning with the firm's analytical approach.

• Agile Learning Development: The use of methodologies like ADDIE and SAM suggests a structured yet iterative approach to content creation, allowing for feedback and refinement.

• Innovation Integration: A commitment to leveraging the latest technological innovations and market insights to enhance learning effectiveness and deliver business outcomes.

• Quality Assurance: Robust review processes for content ensure high standards, consistency, and alignment with learning objectives.

Company Website: https://www.pwc.co.za/

📝 Enhancement Note: The company description emphasizes PwC's global presence and commitment to professional standards. The "Talent, Development & Coaching Centre of Excellence" highlights a strategic investment in internal talent development, indicating that this role is integral to the firm's operational success and employee growth strategy.

📈 Career & Growth Analysis

Operations Career Level: Senior Associate. This level signifies a professional with a solid foundation of experience (3-5 years) who can work independently on defined tasks, contribute to project strategies, and begin to mentor more junior colleagues. In the context of L&D operations, it's a pivotal role for executing learning design initiatives.

Reporting Structure: The role reports into a Senior Design Consultant (SDC) or a Portfolio Strategy Leader (PSL), indicating a structured reporting line within the TD&C CoE. This structure provides clear guidance and oversight, essential for maintaining quality and alignment with firm-wide L&D strategies.

Operations Impact: This role directly impacts the firm's ability to meet strategic priorities by ensuring its people are equipped with the necessary skills and knowledge. Effective learning design contributes to improved employee performance, client service delivery, innovation, and retention, all of which are critical to PwC's success in the competitive professional services market. The impact is measured through the efficacy of learning programs in driving desired business outcomes.

Growth Opportunities:

• Specialization: Develop deep expertise in specific areas of instructional design, digital learning technologies, or learning analytics.

• Leadership Development: Progress to roles such as Senior Design Consultant, Portfolio Strategy Leader, or management positions within the L&D function, leading teams and strategic initiatives.

• Cross-Functional Mobility: Gain experience across different service lines (LoS) or firm-wide initiatives, broadening understanding of PwC's diverse business operations.

• Global Exposure: Participate in global learning projects, leveraging PwC's international network and contributing to firm-wide learning standards.

• Mentorship: Opportunity to mentor junior learning designers or interns, developing leadership and coaching skills.

📝 Enhancement Note: The "Senior Associate" title implies a need for candidates to demonstrate initiative, problem-solving skills, and the ability to manage their workload effectively. The growth opportunities suggest a clear career path within PwC's L&D function for high-performing individuals.

🌐 Work Environment

Office Type: The role is primarily on-site in Johannesburg, indicating a traditional office-based work environment within PwC's corporate offices. This setting facilitates in-person collaboration, team meetings, and access to office resources.

Office Location(s): Johannesburg, Gauteng, South Africa. PwC typically has modern, well-equipped office facilities in major business districts, offering a professional and conducive workspace.

Workspace Context:

• Collaborative Environment: The office setup likely encourages collaboration through open-plan areas, meeting rooms, and informal gathering spaces, fostering interaction between team members and with other PwC professionals.

• Technology & Tools: Access to PwC's standard IT infrastructure, including high-speed internet, corporate laptops, and relevant software for learning design and communication.

• Team Interaction: Regular opportunities to engage with the TD&C CoE team, participate in team meetings, workshops, and knowledge-sharing sessions, promoting a cohesive and supportive work environment.

Work Schedule:

• Standard 40-hour work week, Monday to Friday.

• While primarily on-site, there may be some flexibility depending on project demands and PwC policies.

• A requirement to "work within UK hours" for certain initiatives suggests a need for availability during specific periods that may extend beyond standard local business hours, requiring careful time management.

📝 Enhancement Note: The on-site requirement is key. Candidates should be comfortable working from the Johannesburg office regularly. The "UK hours" requirement is an unusual but important detail that may necessitate specific scheduling or availability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will conduct an initial review of applications and resumes, assessing basic qualifications and alignment with the role.

• Hiring Manager Interview: A discussion with the hiring manager (likely a Senior Design Consultant or PSL) to delve into experience, skills, and understanding of learning design principles. Expect behavioral and situational questions.

• Technical/Portfolio Review: Candidates may be asked to present their portfolio, showcasing specific learning design projects, methodologies used, and outcomes achieved. This is a critical stage to assess practical capabilities.

• Team/Panel Interview: Meeting with other members of the TD&C CoE team to assess cultural fit, collaboration style, and ability to integrate into the team.

• Final Interview: Potentially with a more senior leader within the L&D function or HR, focusing on strategic alignment and long-term potential.

Portfolio Review Tips:

• Structure & Clarity: Organize your portfolio logically, perhaps by project type or methodology. Clearly label each piece with the project's objective, your role, the methodology used, and the outcomes.

• Storytelling: For each case study, articulate the "problem," the "solution" (your design process), and the "result" (impact and metrics). Quantify achievements wherever possible.

• Methodology Focus: Explicitly demonstrate your understanding and application of instructional design models (ADDIE, SAM, Design Thinking) and adult learning principles.

• Diversity of Work: Showcase a range of learning solutions if possible (e.g., e-learning, facilitated sessions, blended learning) and highlight your ability to adapt your approach.

• Tailoring: If possible, subtly tailor your portfolio presentation to highlight examples relevant to professional services or corporate training needs.

Challenge Preparation:

• Design Scenario: Be prepared for a hypothetical learning design challenge or a request to critique an existing learning piece. Practice applying your design process under time constraints.

• Stakeholder Management Scenarios: Think about how you would handle common challenges like difficult SMEs, conflicting stakeholder needs, or resistance to new learning initiatives.

• Metric Interpretation: Be ready to discuss how you measure learning effectiveness and how you would interpret data from evaluations to inform future designs.

📝 Enhancement Note: The interview process is likely multi-stage, typical for a Senior Associate role in a large firm. The portfolio presentation is a crucial element, so candidates should prioritize preparing a strong, well-articulated collection of their best work.

🛠 Tools & Technology Stack

Primary Tools:

• Instructional Design Software: Proficiency in e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms for creating interactive digital learning content.

• Learning Management System (LMS) / Learning Experience Platform (LXP): Familiarity with the administration, reporting, or user experience of LMS/LXP platforms (e.g., Workday Learning, Cornerstone OnDemand, SAP SuccessFactors) is advantageous.

• Content Curation Tools: Experience with platforms or methods for curating and organizing external or internal learning resources.

• Collaboration Tools: Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), and collaboration platforms like Microsoft Teams, Slack, or internal PwC equivalents.

Analytics & Reporting:

• Learning Analytics Tools: Awareness of how learning data is collected, analyzed, and reported to measure effectiveness, identify trends, and inform design improvements.

• Reporting Software: Ability to generate reports from LMS/LXP systems or use tools like Excel for data analysis and visualization.

• Presentation Software: Advanced skills in PowerPoint for creating compelling presentations of design proposals, project updates, and results.

CRM & Automation:

• While not a direct CRM role, understanding how learning connects to CRM (e.g., sales enablement training) or HRIS (Human Resources Information System) like Workday, is beneficial for context.

• Automation Tools: Familiarity with any tools used for automating aspects of learning deployment or reporting would be a plus.

📝 Enhancement Note: The "Advantageous" skills list explicitly mentions "LMS/LXP and Learning Analytics," making these highly desirable competencies. Candidates should be prepared to discuss their experience with these systems and how they leverage data.

👥 Team Culture & Values

Operations Values:

• Professional Excellence: Upholding high standards in all aspects of work, from design quality to stakeholder interaction, aligning with PwC's core values.

• Collaboration & Teamwork: Valuing diverse perspectives, working effectively with colleagues across different teams and functions to achieve shared goals.

• Client Centricity: Maintaining a business-centered approach, understanding and prioritizing the needs of internal clients (business units) and their learners.

• Continuous Learning & Adaptability: Embracing a mindset of ongoing development, staying abreast of industry trends, and adapting to new challenges and technologies.

• Innovation & Creativity: Encouraging the generation of new ideas and the application of innovative solutions to learning challenges.

Collaboration Style:

• Partnership-Oriented: Working closely with Design Consultants, PSLs, SMEs, and delivery teams as a partner to co-create and deliver effective learning solutions.

• Feedback-Driven: Actively seeking and providing constructive feedback on content and processes to ensure continuous improvement and quality control.

• Knowledge Sharing: Contributing to a culture of shared learning by sharing best practices, insights, and learnings with peers within the TD&C CoE.

• Proactive Communication: Maintaining open and transparent communication with all stakeholders regarding project progress, challenges, and requirements.

📝 Enhancement Note: PwC's culture emphasizes professional standards, collaboration, and a client-first (even if internal) approach. The TD&C CoE likely fosters a supportive and development-focused environment, encouraging innovation and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Business Needs with Learning Best Practices: Effectively translating diverse business objectives into engaging and pedagogically sound learning experiences, ensuring both relevance and efficacy.

• Managing Stakeholder Expectations: Navigating potentially competing demands and priorities from various business units and subject matter experts.

• Adapting to Evolving Technologies & Methodologies: Staying current with the rapid advancements in learning technologies, design tools, and instructional design theories.

• Working Across Diverse Audiences: Designing learning solutions that cater to a wide range of learner profiles, experience levels, and learning preferences within a large, global organization.

• Measuring Impact in a Consulting Environment: Demonstrating tangible ROI and business impact for learning initiatives, which can be complex in a professional services context.

Learning & Development Opportunities:

• Advanced Instructional Design Certifications: Pursuing specialized certifications in areas like digital learning, learning analytics, or UX for learning.

• Technology Training: Deepening skills in leading authoring tools, LMS/LXP platforms, and emerging learning technologies.

• Business Acumen Development: Gaining a more profound understanding of PwC's service lines, client challenges, and strategic priorities to better align learning solutions.

• Project and Program Management Skills: Enhancing capabilities in managing complex learning projects from inception to completion.

• Leadership and Mentorship: Opportunities to lead smaller projects, mentor junior team members, and develop leadership potential within the TD&C CoE.

📝 Enhancement Note: The challenges are typical for a corporate L&D role in a large, complex organization. The growth opportunities are well-defined and align with career progression within the learning and development field.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing an e-learning module from initial request to final delivery." (Focus on methodology, stakeholder engagement, and quality control.)

• "How do you ensure your learning designs align with specific business objectives and drive measurable outcomes?" (Prepare to discuss metrics, evaluation frameworks, and ROI.)

Company & Culture Questions:

• "What do you know about PwC's commitment to talent development and continuous learning?" (Research PwC's L&D initiatives, values, and recent reports.)

• "How do you see this role contributing to PwC's overall business strategy?" (Connect learning design to firm priorities like client service, innovation, or talent retention.)

Portfolio Presentation Strategy:

• Select 2-3 Strongest Projects: Choose projects that best showcase your skills, methodologies, and impact.

• Focus on the "Why" and "How": Clearly articulate the business problem, the learning objectives, your design choices (methodology, tools), and the results achieved.

• Quantify Impact: Use data and metrics to demonstrate the success of your projects. If direct metrics are unavailable, discuss how you would measure success.

• Be Prepared for Deep Dives: Anticipate questions about your specific contributions, challenges faced, and lessons learned for each project.

• Highlight Relevant Skills: Ensure your presentation emphasizes instructional design, adult learning, stakeholder management, and any experience with professional services environments.

📝 Enhancement Note: Candidates should be prepared to discuss their experience with specific instructional design models and technologies. Highlighting experience in a professional services context will be a significant advantage.

📌 Application Steps

To apply for this Learning Design Consultant position:

• Submit your application through the provided Workday portal link.

• Tailor Your Resume: Customize your resume to highlight keywords and responsibilities mentioned in the job description, especially focusing on "Instructional Design," "Learning Design," "Content Authoring," "Adult Learning Principles," "Stakeholder Management," and any experience with "LMS/LXP" or "Learning Analytics."

• Prepare Your Portfolio: Curate a digital portfolio showcasing 2-3 of your most impactful learning design projects. Ensure it includes clear case studies detailing objectives, your process, methodologies used, and demonstrable results.

• Research PwC: Familiarize yourself with PwC's values, service lines, and their approach to talent development. Understand their "PwC Professional" framework if applicable.

• Practice Your Presentation: Rehearse presenting your portfolio and answering common interview questions related to instructional design, adult learning, and stakeholder management, focusing on clear communication and quantifiable achievements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.