Salesforce BA Configurator with UX/UI

📍 Job Overview

Job Title: Salesforce BA Configurator with UX/UI

Company: Capgemini

Location: Washington, DC

Job Type: FULL_TIME

Category: Sales Operations / Business Analysis / UX/UI Design

Date Posted: 2026-09-17

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the design and configuration of user-centered Salesforce solutions, focusing on intuitive and accessible user experiences for federal clients.

• Bridge the gap between business needs and technical implementation through robust business analysis and user experience design.

• Leverage Salesforce Experience Cloud, Flow Screens, and Lightning Components to build modern, efficient, and compliant digital platforms.

• Ensure all designed solutions adhere to stringent Section 508 and WCAG 2.1 AA accessibility standards, crucial for government engagements.

📝 Enhancement Note: This role is a specialized blend of Business Analysis and UX/UI Design, with a strong emphasis on Salesforce configuration for government sector clients. The "Configurator" aspect implies hands-on involvement in building and customizing within the Salesforce platform, rather than purely strategic design. The UX/UI focus is critical for ensuring user adoption and mission success in a federal context.

📈 Primary Responsibilities

• Lead the gathering and analysis of business, user, and design requirements through close collaboration with stakeholders and end-users to define functional and non-functional specifications.

• Conduct comprehensive user research, create detailed journey maps, and perform rigorous usability testing to inform and validate design decisions, ensuring alignment with user needs and operational workflows.

• Develop essential UX deliverables including user flows, wireframes, interaction specifications, and interactive prototypes to effectively communicate design concepts and functionalities.

• Design and implement user experiences across key Salesforce platforms such as Experience Cloud, Flow Screens, and custom Lightning Components, optimizing for usability and efficiency.

• Apply Salesforce Lightning Design System (SLDS) and U.S. Web Design System (USWDS) principles to ensure consistent, accessible, and visually cohesive user interfaces that meet federal design standards.

• Establish and maintain UX/UI standards, develop reusable design patterns, and curate component libraries to promote consistency and accelerate development cycles across projects.

• Proactively ensure all designed solutions meet Section 508 and WCAG 2.1 AA accessibility requirements, providing necessary documentation and justification.

• Foster collaborative partnerships with architects, developers, and product teams to strike a balance between user needs, critical business objectives, and technical feasibility.

• Provide crucial support to implementation teams, ensuring that the delivered Salesforce solutions accurately reflect approved designs and meet end-user expectations and functional requirements.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the full design lifecycle, from initial discovery to implementation support. The emphasis on SLDS and USWDS, along with Section 508 and WCAG compliance, is paramount for this role within a federal contracting environment. This suggests a need for meticulous documentation and a strong understanding of government IT standards.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Human-Computer Interaction, Design, or a related field, or equivalent practical experience. A professional certificate in a relevant field is also considered.

Experience: Minimum of 3 years of dedicated Salesforce UX/UI design experience, with a proven track record of designing enterprise-level applications using user-centered design (UCD) principles.

Required Skills:

• Salesforce Expertise: Hands-on experience with Salesforce Experience Cloud, Flow Screens, and Lightning Components, demonstrating proficiency in configuring and designing within these environments.

• UX/UI Design Tools: Proficiency in creating wireframes, prototypes, and high-fidelity designs using industry-standard tools such as Figma, Adobe XD, Sketch, or similar platforms.

• User Research & Testing: Demonstrated ability to conduct user research, journey mapping, and usability testing, translating findings into actionable design improvements and user experience enhancements.

• Design Principles: Strong understanding of interaction design, information architecture, responsive design principles, and best practices for accessibility.

• Salesforce Design Systems: Practical experience implementing and leveraging the Salesforce Lightning Design System (SLDS) for consistent and branded user interfaces.

• Federal Design Standards: Working knowledge of the U.S. Web Design System (USWDS), ensuring designs align with federal government aesthetic and functional guidelines.

• Accessibility Compliance: Experience supporting and ensuring compliance with Section 508 of the Rehabilitation Act and WCAG 2.1 AA accessibility standards.

• Business Analysis: Skill in gathering and analyzing business, user, and technical requirements from diverse stakeholders.

Preferred Skills:

• Federal Sector Experience: Prior experience supporting Federal Government programs or agencies, understanding their unique procurement and operational landscapes.

• Additional Certifications: Human-Centered Design (HCD), UX, accessibility, or other relevant industry certifications beyond the Salesforce UX Designer certification.

• Design System Governance: Experience in establishing and maintaining design systems, UX governance standards, and component libraries for enterprise-wide consistency.

• Digital Transformation: Involvement in Salesforce modernization projects or broader digital transformation initiatives, particularly within the public sector.

• Salesforce Architecture: Familiarity with Salesforce platform architecture and its implications for UX/UI design and configuration.

📝 Enhancement Note: The requirement for a Salesforce Certified User Experience Designer certification is a strong indicator of the expected level of expertise and specialization. The emphasis on federal standards (USWDS, Section 508, WCAG) is critical for success in this role and should be a key focus for candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating end-to-end UX/UI design and configuration within Salesforce or similar enterprise platforms.

• Include case studies detailing the problem statement, user research methodologies, design process, key design decisions, and final implemented solutions.

• Present wireframes, user flows, interactive prototypes, and high-fidelity mockups, clearly articulating the rationale behind design choices.

• Highlight specific contributions to achieving Section 508 and WCAG 2.1 AA compliance in at least one project.

• Demonstrate experience with Salesforce Experience Cloud, Flow Screens, or Lightning Components, with tangible examples of configurations or designed interfaces.

• Quantify the impact of designs where possible, using metrics related to user adoption, task completion rates, efficiency gains, or stakeholder satisfaction. Process Documentation:

• Provide examples of user research documentation, including interview guides, survey results, and usability testing reports.

• Showcase wireframing and prototyping documentation, illustrating the progression from concept to detailed design.

• Include documentation related to design system components, style guides, or pattern libraries developed.

• Present artifacts that illustrate collaboration with developers and stakeholders, such as design handoff documentation or feedback summaries.

📝 Enhancement Note: Given the UX/UI and configuration focus, a strong visual portfolio is essential. Candidates should be prepared to walk through their portfolio, explaining not just the "what" but the "why" behind their design and configuration decisions, especially concerning user needs and accessibility.

💵 Compensation & Benefits

Salary Range: $85,000 - $110,000 USD per year.

Benefits:

• Flexible Work Options: Enjoy flexibility in your work arrangements.

• Comprehensive Healthcare: Includes medical, dental, vision, and robust mental health and well-being programs.

• Financial Well-being: Access to 401(k) retirement plan and Employee Share Ownership Plan.

• Paid Time Off: Generous paid time off and paid holidays.

• Family Support: Paid parental leave, family building benefits (adoption assistance, surrogacy, cryopreservation), and subsidized back-up child/elder care and tutoring services.

• Professional Development: Access to mentoring, coaching, and extensive learning programs.

• Community & Inclusion: Employee Resource Groups and disaster relief support.

Working Hours: Standard full-time hours, likely around 40 hours per week, with potential for flexibility given the hybrid work arrangement.

📝 Enhancement Note: The salary range provided ($85K-$110K) is typical for a Salesforce BA/Configurator with UX/UI specialization in the Washington D.C. metropolitan area, considering the 2-5 years of experience and the need for government clearance. Benefits are extensive, reflecting Capgemini's commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Digital Transformation Services. Capgemini operates extensively in the public sector, providing technology solutions and consulting services to government agencies.

Company Size: Large enterprise (over 340,000 employees globally). This indicates a structured environment with established processes, extensive resources, and opportunities for diverse career paths.

Founded: Capgemini has a heritage of over 55 years, signifying stability, deep industry knowledge, and a long-standing reputation in the market.

Team Structure:

• The role likely sits within the Capgemini Government Solutions (CGS) division, specifically supporting federal clients.

• The operations team is expected to be composed of skilled professionals in Salesforce development, configuration, business analysis, and UX/UI design.

• Collaboration will be cross-functional, involving project managers, developers, architects, quality assurance testers, and client stakeholders. Methodology:

• Capgemini emphasizes a dual transition to digital and sustainable worlds, suggesting a focus on modern technology solutions and efficiency.

• The company leverages strengths in AI, generative AI, cloud, and data, indicating a forward-thinking approach to technology implementation.

• Agile methodologies are likely employed for project delivery, requiring adaptability and strong collaboration.

Company Website: www.capgemini.com

📝 Enhancement Note: Capgemini's focus on government solutions means candidates should be prepared for a highly regulated environment with specific compliance and security requirements. The large company size offers stability and broad opportunities, but also implies navigating established corporate structures.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely mid-level (2-5 years of experience). It requires specialized skills in Salesforce configuration, business analysis, and UX/UI design, with a strong emphasis on federal government standards. The role is crucial for translating complex government requirements into user-friendly and compliant Salesforce solutions.

Reporting Structure: The individual will likely report to a Project Manager, Program Manager, or a Lead Business Analyst/UX Lead within the Capgemini Government Solutions team. They will work closely with functional leads and technical architects.

Operations Impact: This role directly impacts the success of federal client projects by ensuring that Salesforce solutions are not only functional but also highly usable, accessible, and aligned with mission objectives. Effective UX/UI design and configuration can lead to increased user adoption, improved operational efficiency, and better mission outcomes for government agencies.

Growth Opportunities:

• Specialization: Deepen expertise in Salesforce UX/UI design, federal accessibility standards (Section 508, WCAG), or specific Salesforce clouds (e.g., Experience Cloud).

• Leadership: Progress to a Senior BA/Configurator role, leading design efforts on larger projects, or moving into a UX Lead or Design Architect position.

• Broader Skills: Develop skills in other consulting areas, project management, or Salesforce administration/development.

• Certification: Pursue advanced Salesforce certifications or certifications in Human-Centered Design (HCD) and accessibility.

• Client Engagement: Gain experience managing client relationships and directly influencing project strategy and delivery.

📝 Enhancement Note: The "BA Configurator with UX/UI" title indicates a blended role. Growth opportunities will likely involve deepening expertise in one of these areas or expanding into leadership and strategic roles within federal IT consulting.

🌐 Work Environment

Office Type: Hybrid work arrangement. This suggests a mix of remote work and in-office presence, likely at Capgemini's Washington D.C. office or client sites. The specific balance will depend on project needs and company policy.

Office Location(s): Washington, DC (20001). This location provides proximity to federal agencies and government contracting hubs.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace designed for teamwork, with opportunities for brainstorming sessions, design reviews, and cross-functional meetings.

• Tools & Technology: Access to standard office technology, high-speed internet, and potentially specialized software for UX/UI design and Salesforce configuration. Collaboration tools like Slack, Microsoft Teams, or similar platforms will be used.

• Operations Team Interaction: Regular interaction with a diverse team of operations professionals, developers, and project management staff, fostering knowledge sharing and problem-solving.

Work Schedule: Standard professional work schedule, typically Monday through Friday. Given the federal client focus, adherence to deadlines and project timelines will be critical. Some flexibility may be offered, but core working hours will likely be expected for collaboration.

📝 Enhancement Note: The hybrid nature of the role implies a need for strong self-discipline and communication skills to effectively manage remote and in-office responsibilities. The Washington D.C. location is strategically important for federal contracting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and interest.

• Technical Interview: Likely involves a deep dive into Salesforce configuration experience, UX/UI design principles, and problem-solving scenarios. Expect questions on UCD, accessibility, and specific Salesforce features.

• Portfolio Review: A dedicated session to present and discuss your portfolio. Be prepared to walk through 2-3 key projects, explaining your role, design process, challenges, solutions, and the impact of your work, particularly concerning user experience and accessibility.

• Behavioral/Situational Interview: Questions focused on teamwork, communication, stakeholder management, and handling complex project scenarios.

• Client-Facing Interview (Potentially): Depending on the project, you might meet with client representatives.

• Final Interview: With hiring manager or senior leadership to confirm fit and discuss role expectations.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your Salesforce configuration skills, UX/UI design process, and experience with federal standards (Section 508, WCAG, USWDS).

• Tell a Story: For each project, clearly articulate the problem, your approach, the design decisions made (and why), the technical constraints, and the measurable outcomes or impact.

• Highlight UX/UI & Configuration: Ensure you can clearly differentiate between your UX/UI design contributions and your Salesforce configuration work.

• Emphasize Accessibility: Be ready to discuss how you incorporated accessibility requirements into your designs and configurations. Use specific examples and demonstrate your understanding of Section 508 and WCAG.

• Prepare for Questions: Anticipate questions about your design rationale, how you handle feedback, your experience with specific Salesforce features, and how you balance user needs with technical limitations.

Challenge Preparation:

• Design Exercise: You may be given a hypothetical scenario or problem and asked to outline a design approach, create a wireframe, or propose a configuration strategy within a limited timeframe.

• Salesforce Configuration Scenario: You might be asked to describe how you would configure a specific Salesforce feature to meet a given business requirement.

• Accessibility Audit: Be prepared to discuss how you would audit an existing Salesforce interface for accessibility issues.

📝 Enhancement Note: The portfolio review is a critical component. Candidates should prepare a concise, visually appealing presentation that clearly demonstrates their expertise in both design and configuration, with a strong emphasis on government compliance.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Platform: Extensive experience with Salesforce core functionalities, Experience Cloud, Flow Screens, and Lightning Components.

• UX/UI Design & Prototyping Tools: Proficiency in tools such as Figma, Adobe XD, Sketch, InVision, or similar for wireframing, prototyping, and high-fidelity design.

• Collaboration Tools: Familiarity with platforms like Slack, Microsoft Teams, Jira, Confluence for team communication, project management, and documentation.

Analytics & Reporting:

• Salesforce Reports & Dashboards: Ability to leverage Salesforce's native reporting tools to track user adoption, task completion, and system performance.

• Usability Testing Tools: Experience with tools for remote usability testing and session recording (e.g., UserTesting.com, Lookback).

CRM & Automation:

• Salesforce CRM: Deep understanding of Salesforce as a CRM platform, its data structures, and how UX/UI impacts its effective use.

• Salesforce Flow: Strong capability in designing and configuring automated processes using Salesforce Flow.

📝 Enhancement Note: Proficiency with specific design tools (Figma, Adobe XD) and a deep understanding of the Salesforce platform, particularly Experience Cloud and Flow, are essential. The ability to integrate UX/UI design principles with Salesforce configuration capabilities is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and serving the end-user, ensuring solutions are intuitive, efficient, and meet their needs.

• Excellence in Design: Striving for high-quality, accessible, and aesthetically pleasing user interfaces that adhere to established design standards (SLDS, USWDS).

• Compliance & Integrity: Dedication to meeting stringent government requirements, including Section 508 and WCAG accessibility, and upholding ethical standards in all work.

• Collaboration & Teamwork: Fostering a supportive environment where team members share knowledge, provide constructive feedback, and work together towards common goals.

• Continuous Improvement: An ongoing effort to learn, adapt, and refine processes, tools, and designs to enhance efficiency and effectiveness.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with developers, architects, business analysts, and project managers to ensure seamless integration of UX/UI designs into the development lifecycle.

• Stakeholder Engagement: Proactively communicating with clients and internal stakeholders to gather feedback, manage expectations, and ensure alignment on design and configuration decisions.

• Design Review Culture: Participating in and leading design review sessions to solicit feedback and iterate on solutions, fostering a culture of constructive critique.

📝 Enhancement Note: The emphasis on federal clients means that compliance, security, and meticulous attention to detail are likely core values. The culture will likely value both technical expertise and strong interpersonal skills for client and team interaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Requirements: Navigating the intricate and often rigid requirements of federal government clients while still delivering user-friendly and modern interfaces.

• Ensuring Accessibility Compliance: Consistently meeting and documenting Section 508 and WCAG 2.1 AA standards across all design and configuration efforts can be demanding.

• Technical Constraints: Working within the technical limitations of the Salesforce platform and specific project budgets/timelines.

• Stakeholder Alignment: Managing diverse stakeholder expectations and gaining consensus on design and configuration choices.

• Rapidly Evolving Technology: Staying current with new Salesforce features, UX/UI best practices, and evolving federal design guidelines.

Learning & Development Opportunities:

• Advanced Salesforce Certifications: Pursuing certifications in areas like Salesforce Administrator, Platform Developer, or specific Cloud specializations.

• UX/UI & Accessibility Training: Opportunities to deepen expertise through courses and certifications in Human-Centered Design, UX research, and advanced accessibility standards.

• Federal IT Landscape: Gaining deeper insight into the federal procurement process, security protocols (e.g., FedRAMP), and specific agency needs.

• Mentorship Programs: Access to experienced professionals within Capgemini for guidance and career development.

• Project Diversity: Working on a variety of federal projects to gain exposure to different challenges and solutions.

📝 Enhancement Note: This role presents a significant opportunity to become an expert in Salesforce for the federal sector, a niche with high demand. The challenges are substantial but offer a rich learning environment for career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex Salesforce project where you significantly influenced the user experience. What was your process, and what was the outcome?" (Focus on your UCD process, design decisions, and impact).

• "How do you approach designing for Section 508 and WCAG 2.1 AA compliance within Salesforce Experience Cloud? Can you provide specific examples?" (Highlight your knowledge of standards and practical application).

• "Walk me through your process for gathering requirements from federal stakeholders. How do you ensure you capture both business needs and user experience expectations?" (Demonstrate your BA and UX research skills).

• "Imagine a scenario where a client requests a feature that conflicts with accessibility standards. How would you address this?" (Showcase your problem-solving and communication skills, prioritizing compliance). Company & Culture Questions:

• "What interests you about working for Capgemini Government Solutions specifically?" (Research Capgemini's federal work and tailor your answer).

• "How do you contribute to a collaborative team environment, especially in a hybrid work setting?" (Emphasize communication, proactivity, and teamwork).

• "How do you stay updated on the latest Salesforce features, UX/UI trends, and government IT regulations?" (Show your commitment to continuous learning). Portfolio Presentation Strategy:

• Structure: Begin with an overview of your role and contributions, then dive into 2-3 detailed case studies. For each case study, clearly outline the problem, your process (research, design, configuration), key decisions, challenges overcome, and measurable results.

• Visuals are Key: Use high-quality mockups, wireframes, and prototype links. If possible, show a live demo or screenshots of the implemented Salesforce solution.

• Focus on Impact: Quantify results whenever possible (e.g., "Improved task completion time by 15%," "Achieved 100% WCAG 2.1 AA compliance score").

• Be Ready to Discuss: Prepare to answer in-depth questions about your design rationale, technical choices, and how you handled feedback or constraints.

📝 Enhancement Note: Interviewers will be assessing not only technical skills but also your ability to apply them within the specific context of federal government projects, with a strong emphasis on user experience and compliance.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Capgemini recruiting portal.

• Tailor Your Resume: Ensure your resume clearly highlights your Salesforce experience (specifically Experience Cloud, Flow, Lightning Components), UX/UI design skills, business analysis capabilities, and any experience with federal projects, Section 508, or WCAG compliance. Use keywords from the job description.

• Prepare Your Portfolio: Curate a digital portfolio showcasing your best work. Focus on projects that demonstrate your ability to design and configure user-friendly, accessible Salesforce solutions. Be ready to present and discuss your portfolio in detail during an interview.

• Research Capgemini & Federal IT: Understand Capgemini's offerings in the government sector and research common challenges and trends in federal IT modernization and Salesforce implementations.

• Practice Interview Questions: Prepare responses to common behavioral and technical questions, especially those related to UX/UI design, Salesforce configuration, and government compliance. Practice articulating your thought process and problem-solving approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.