Retail Part Time Design Consultant: Cherry Creek

📍 Job Overview

Job Title: Retail Part Time Design Consultant: Cherry Creek

Company: Framebridge

Location: Denver, CO, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Experience

Date Posted: April 14, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering an exceptional in-store customer experience, acting as the primary brand ambassador within Framebridge's retail locations.

• Responsibilities include providing expert design consultation, product knowledge, and personalized customer service to drive sales and customer satisfaction.

• Key to success will be the ability to build strong customer relationships through effective communication and clienteling techniques.

• The role requires meticulous attention to detail in handling customer artwork, from initial consultation through to final product delivery.

📝 Enhancement Note: This role is positioned within retail operations, specifically focusing on the customer-facing aspect of the business. While not a traditional "Revenue Operations" or "Sales Operations" role in a B2B context, the principles of driving revenue through excellent customer experience, process adherence, and relationship management are highly relevant. The "Design Consultant" title implies a consultative sales approach within a retail setting.

📈 Primary Responsibilities

• Customer Engagement & Service Excellence:

  • Greet and engage customers warmly, creating a welcoming atmosphere that embodies the Framebridge brand.
  • Provide exceptional, personalized customer service throughout the entire customer journey, from initial inquiry to order fulfillment.
  • Actively listen to customer needs, preferences, and project requirements, offering expert design advice and framing solutions.

• Design Consultation & Product Expertise:

  • Develop and maintain a deep understanding of Framebridge's product catalog, materials, styles, and pricing.
  • Guide customers through the design process, recommending appropriate frames, matting, and display options to enhance their artwork.
  • Utilize Framebridge's proprietary tools and technology to photograph, measure artwork, and visualize framing options for customers.

• Sales & Clienteling:

  • Drive sales by effectively presenting product benefits, addressing customer concerns, and closing sales.
  • Implement clienteling strategies to build and nurture long-term customer relationships, encouraging repeat business and referrals.
  • Actively participate in store-specific initiatives and contests to meet and exceed sales targets.

• Operational Execution:

  • Accurately inspect, photograph, and measure customer artwork, ensuring all details are captured for production.
  • Handle customer inquiries and troubleshoot issues with sound judgment, escalating complex problems to management when necessary.
  • Contribute to store operational efficiency by maintaining a clean, organized, and visually appealing retail environment.
  • Support any other tasks or initiatives required to ensure Framebridge's 100% happiness guarantee is consistently delivered.

• Continuous Improvement:

  • Proactively identify opportunities to enhance the retail customer experience and operational processes.

  • Provide feedback and suggestions to management regarding product, service, and store operations.

📝 Enhancement Note: The core responsibilities emphasize a blend of consultative sales, customer service, and operational execution within a retail environment. For operations professionals, understanding how these customer-facing roles contribute to overall business efficiency, customer lifetime value, and brand perception is crucial. The emphasis on "inspect, photograph, and measure artwork" highlights a critical data capture process that feeds directly into production.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of design principles or a background in art/design is beneficial.

Experience:

• Minimum 0-2 years of experience in customer-facing roles such as retail sales, hospitality, or customer service.

• Proven ability to build rapport and lasting relationships with customers.

Required Skills:

• Exceptional Customer Service: Demonstrated ability to provide outstanding service and create positive customer interactions.

• Interpersonal & Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate design concepts clearly.

• Product Knowledge Acquisition: Eagerness and ability to quickly learn and master Framebridge's product offerings, materials, and design principles.

• Problem-Solving Aptitude: Ability to analyze situations, troubleshoot issues, and implement effective solutions with sound judgment.

• Organizational & Time Management: Proficiency in managing multiple customer interactions, tasks, and prioritizing effectively in a busy retail setting.

• Adaptability & Proactivity: Willingness to embrace change, learn new processes, and take initiative in a dynamic environment.

• Clienteling Experience: Demonstrated ability to nurture customer relationships and drive repeat business.

Preferred Skills:

• Design Acumen: A natural interest in design, art, and aesthetics, with an eye for detail and color.

• Retail Sales Experience: Previous experience in a retail sales environment, with a track record of meeting sales goals.

• CRM/Clienteling Tools: Familiarity with customer relationship management (CRM) systems or clienteling software.

• Visual Merchandising: Understanding of visual presentation principles to maintain an appealing store environment.

📝 Enhancement Note: For operations professionals, the emphasis on "quick learner of new tools, products, and processes" and "sound judgment" points to the need for individuals who can adapt to evolving operational procedures and technology. The "clienteling" aspect is a direct driver of repeat revenue, a key metric for revenue operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates should be prepared to discuss past customer service successes and any design-related projects or experiences.

• Showcase examples of how you have effectively managed customer relationships and resolved issues in previous roles.

• Highlight any instances where you've learned and applied new processes or systems quickly and efficiently.

Process Documentation:

• Candidates should be able to articulate their understanding of a structured customer service or sales process.

• Discuss how they would document customer interactions and artwork details to ensure accuracy for production.

• Explain how they would follow established procedures for handling customer inquiries, complaints, and potential escalations.

📝 Enhancement Note: For this specific role, the "portfolio" is less about formal documentation and more about demonstrating past performance and potential through discussion and examples. Operations candidates often need to present documented processes and quantifiable results; here, the focus shifts to verbal articulation of experience and process adherence.

💵 Compensation & Benefits

Salary Range:

• Framebridge states a commitment to competitive pay. Based on the "Part Time" designation, entry-level experience (0-2 years), and location (Denver, CO), a typical hourly range would be between $17.00 - $22.00 per hour.

• Methodology: This estimate is derived from current market data for part-time retail sales and design consultant roles in Denver, CO, considering the cost of living and industry benchmarks for customer-facing positions in the custom framing and home decor sector. Framebridge's statement about potential bonuses indicates additional variable compensation.

Benefits:

• Competitive Pay: Hourly wage that reflects experience and performance.

• Performance-Based Incentives: Eligible for cash bonuses and contests, directly linking performance to additional earnings.

• Generous Employee Discount: Significant discounts on Framebridge products, allowing employees to enjoy custom framing at a reduced cost.

• Free Frames: Potential for complimentary framing services, further enhancing the employee value proposition.

• Paid Time Off (PTO): Accrued PTO to support work-life balance.

• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges.

• Commuter Benefits: Potential assistance or programs to help offset commuting costs.

• Team Building Events: Opportunities for social connection and team cohesion.

Working Hours:

• This is a part-time position.

• Flexible scheduling is required, including evenings, weekends, and potentially holidays, to meet the operational needs of the retail store.

• The company mentions "40" in the input, which typically refers to full-time hours, but given the "PART_TIME" employment type, this likely indicates the maximum potential hours or a reference point for full-time equivalents rather than a guarantee for this role. Expect a schedule that varies based on business demand.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar roles in the specified location. The inclusion of "cash bonus" and "contests and incentives" aligns with retail performance management strategies, which are often tracked and analyzed by sales operations teams.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce Retail (Custom Framing & Home Decor)

• Framebridge operates within the rapidly growing e-commerce and direct-to-consumer (DTC) market, specifically targeting the custom framing industry. This sector benefits from increased consumer interest in personalization, home improvement, and preserving memories. The company bridges the gap between online convenience and the need for expert, in-person design consultation.

Company Size: Growing consumer-based business operating online and in retail stores. (Specific employee count not provided, but implies a medium-sized, scaling organization).

• A growing company size often means opportunities for individuals to make a significant impact and potentially grow with the organization. For operations roles, this can translate to a need for adaptable processes and individuals who can contribute to scaling infrastructure.

Founded: (Founding date not provided)

Team Structure:

• Retail Store Teams: Composed of Design Consultants, Store Managers, and potentially Assistant Managers. This role reports to store leadership.

• Cross-Functional Collaboration: Design Consultants will interact with various departments, including manufacturing, logistics, marketing, and customer support, to ensure seamless service delivery and problem resolution.

• Emphasis on Collaboration: The company explicitly states, "We embrace challenges with creative solutions and we know that collaboration is the only way to succeed." This indicates a culture where teamwork and shared problem-solving are highly valued.

Methodology:

• Customer-Centric Approach: The core methodology revolves around delighting customers through a seamless, high-quality product and exceptional service experience.

• Data-Informed Decisions: While not explicitly stated for this role, a growing DTC brand like Framebridge likely uses data to inform decisions regarding customer acquisition, retention, product development, and operational efficiency.

• Process Optimization: The company's mission to replace a "cumbersome experience with a delightful one" implies a continuous effort to refine and improve internal processes, from online ordering to in-store consultation and production.

Company Website: https://www.framebridge.com/

📝 Enhancement Note: Understanding Framebridge's industry position and company values (Pride, Embrace Challenges, Adapt & Act, Make It Special, Build to Last) is crucial for operations professionals to align their work with the company's strategic objectives. The emphasis on "Build to Last" suggests a focus on sustainable growth and long-term relationships, which is a key objective for revenue operations.

📈 Career & Growth Analysis

Operations Career Level: Retail Design Consultant (Entry to Mid-Level Customer-Facing Role)

Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager.

• Will collaborate closely with other Design Consultants and store staff.

Operations Impact:

• Revenue Generation: Directly contributes to store revenue through consultative sales and upselling of framing services and products.

• Customer Lifetime Value (CLV): Builds customer loyalty and encourages repeat purchases through exceptional service and relationship management, increasing CLV.

• Brand Advocacy: Acts as a brand ambassador, shaping customer perception and driving positive word-of-mouth marketing.

• Operational Efficiency: Contributes to smooth store operations by accurately capturing customer order details, minimizing errors, and maintaining store presentation.

• Feedback Loop: Provides valuable frontline insights into customer preferences, pain points, and market trends, which can inform product development and marketing strategies.

Growth Opportunities:

• Senior Design Consultant: With proven success in sales, customer service, and design consultation, individuals can advance to senior roles with potentially more responsibility or mentorship opportunities.

• Store Management Track: Successful Design Consultants demonstrating leadership potential may be considered for Assistant Store Manager or Store Manager positions, involving team leadership, operational oversight, and strategic planning for the store.

• Cross-Departmental Opportunities: Framebridge's growth may open doors to roles in other departments such as E-commerce Operations, Customer Support, or even Marketing, leveraging their understanding of the customer journey.

• Specialization: Potential to develop expertise in specific areas, such as high-value art framing or advanced design techniques, becoming a go-to resource within the team.

📝 Enhancement Note: For operations professionals, understanding how entry-level retail roles contribute to the broader operational and financial health of the company is key. The "Operations Impact" section highlights the direct link between customer experience and revenue, a core focus for Revenue Operations. The growth paths illustrate potential career progression within a DTC retail model.

🌐 Work Environment

Office Type: Retail Storefront

Office Location(s):

• Cherry Creek, Denver, CO: Located in a prominent retail district, suggesting a potentially high-traffic environment with a discerning customer base. Accessibility and local amenities would be relevant considerations for employees.

Workspace Context:

• Customer-Facing Area: Primarily involves interacting with customers on the sales floor, at design stations, and potentially at a point-of-sale (POS) counter.

• Design Stations: Equipped with tools for measuring artwork, visualizing framing options (potentially digital displays), and showcasing frame samples and matting materials.

• Collaborative Atmosphere: Designed to encourage interaction among team members for support, problem-solving, and sharing best practices.

• Brand Aesthetic: The workspace will reflect Framebridge's modern, clean, and design-focused brand identity.

Work Schedule:

• Part-time position requiring flexibility.

• Must be available to work evenings, weekends, and potentially holidays as dictated by store operating hours and business needs.

• The schedule will likely vary weekly based on staffing and customer traffic patterns.

📝 Enhancement Note: The on-site retail environment requires a different operational focus than a typical office setting. Success hinges on managing customer flow, maintaining visual standards, and ensuring efficient transaction processing. For operations roles, understanding these physical constraints and customer interaction dynamics is vital for optimizing support functions.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening (Phone/Video): A brief conversation to assess basic qualifications, interest in the role and company, and cultural fit. Be prepared to discuss your customer service experience and enthusiasm for design.

2. In-Store Interview: This will likely involve meeting the Store Manager and potentially other team members. Expect a combination of behavioral questions and situational scenarios. You may be asked to:

• Simulate a Customer Interaction: Demonstrate how you would greet a customer, understand their needs, and offer design advice for a hypothetical piece of art.
• Discuss Problem-Solving Scenarios: How would you handle a dissatisfied customer or an issue with an order?
• Showcase Product Interest: Express your understanding of Framebridge's value proposition and your excitement for their products.

1. Practical Assessment (Optional): You might be asked to perform a task like measuring a sample item or discussing design choices for a provided image.

2. Final Interview/Offer: A final discussion to confirm details and extend an offer.

Portfolio Review Tips (for this role):

• Verbal Examples: Since a formal portfolio isn't required, prepare compelling stories about your past customer service achievements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

• Design Enthusiasm: Clearly articulate your interest in design and how you envision applying it in this role. Mention any personal projects or experiences that demonstrate your aesthetic sense.

• Process Adherence: Be ready to discuss how you follow instructions and adhere to established procedures to ensure quality and consistency, especially regarding artwork handling and order accuracy.

• Clienteling Anecdotes: Share instances where you successfully built relationships with customers that led to repeat business or positive feedback.

Challenge Preparation:

• Customer Service Scenarios: Think about common retail challenges (e.g., handling returns, dealing with demanding customers, managing busy periods) and how you would respond professionally and effectively.

• Design Consultation Approach: Practice explaining design choices – why one frame works better than another for a specific piece of art or style of home decor.

• Framebridge Product Knowledge: Do some research on Framebridge's website to understand their core offerings, unique selling propositions, and brand messaging. Be ready to articulate why you are drawn to their specific approach to custom framing.

📝 Enhancement Note: The interview process for retail roles often focuses on practical application and behavioral assessment. For operations candidates, it's about demonstrating how their organizational skills, attention to detail, and customer-centric mindset translate into effective execution in a retail setting.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially tracking sales data. Proficiency with modern POS systems is expected.

• Internal Ordering/Design Software: Framebridge likely uses proprietary software or a customized platform for customers to visualize framing options, measure artwork, and input order details. This requires a quick learning ability and comfort with digital interfaces.

• Communication Platforms: Internal tools for team communication (e.g., Slack, email) and potentially customer communication (e.g., email, CRM).

Analytics & Reporting:

• While the Design Consultant may not directly manage complex analytics, they will interact with systems that generate data for reporting.

• Sales Data: Information on individual sales performance, product mix, and transaction volumes will be tracked.

• Customer Data: Basic customer information captured during transactions will be stored, potentially contributing to CRM profiles.

CRM & Automation:

• Clienteling Tools: The role emphasizes clienteling, suggesting the use of CRM features or dedicated clienteling software to track customer preferences, purchase history, and communication logs.

• Order Management System (OMS): The system that processes and tracks customer orders from the point of sale through to production and delivery. Accuracy in data entry here is critical.

📝 Enhancement Note: For operations professionals, understanding the technology stack from a user perspective is crucial. This involves recognizing how data is captured at the frontend (POS, design tools) and how it flows into backend systems (OMS, CRM) for reporting and analysis. The ability to use these tools efficiently directly impacts operational accuracy and customer satisfaction.

👥 Team Culture & Values

Operations Values:

• Pride: A commitment to delivering high-quality framing and exceptional customer service, taking ownership of every interaction and product.

• Embrace Challenges Together: A collaborative spirit where team members support each other in solving problems and achieving collective goals, fostering a resilient and adaptable work environment.

• Adapt & Act: A proactive and flexible approach to work, embracing change, learning new skills quickly, and taking initiative to address needs and opportunities.

• Make It Special: A dedication to going above and beyond for customers and colleagues, creating memorable experiences and adding value through thoughtful service and attention to detail.

• Build to Last: A focus on creating sustainable customer relationships, building a strong team dynamic, and contributing to the long-term success and reputation of Framebridge.

Collaboration Style:

• Team-Oriented: The culture strongly emphasizes teamwork and mutual support, encouraging staff to help each other succeed.

• Open Communication: Valuing clear and honest communication to resolve issues and share ideas effectively.

• Feedback Culture: Encouraging constructive feedback to drive continuous improvement in both individual performance and team processes.

• Shared Goals: Working collectively towards store targets and the overarching company mission of customer delight.

📝 Enhancement Note: Framebridge's stated values are highly relevant to operations. "Adapt & Act" and "Embrace Challenges Together" speak directly to the agility and problem-solving required in operational roles. "Make It Special" and "Build to Last" highlight the customer-centric and long-term strategic thinking that revenue and sales operations aim to support.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Catering to a wide range of customer preferences, artistic tastes, and budget constraints, requiring adaptability and strong consultative skills.

• Balancing Sales and Service: Effectively driving sales while maintaining a high level of personalized customer service and design expertise.

• High-Volume Periods: Managing customer flow and operational tasks efficiently during peak retail seasons or promotional events.

• Learning Curve for Tools & Processes: Quickly mastering Framebridge's specific ordering, design visualization, and customer management systems.

• Maintaining Brand Consistency: Ensuring every customer interaction upholds the Framebridge brand standards for quality, design, and service.

Learning & Development Opportunities:

• In-depth Design Training: Opportunities to deepen knowledge in art history, framing techniques, and design trends.

• Sales & Clienteling Skill Development: Training on consultative selling, customer relationship management, and upselling strategies.

• Operational Process Mastery: Learning the intricacies of Framebridge's order fulfillment process, from consultation to production.

• Product Knowledge Expansion: Continuous learning about new materials, frame styles, and product enhancements.

• Potential for Advancement: Clear pathways for growth into senior roles or management positions within the retail team.

📝 Enhancement Note: For operations professionals, understanding the challenges faced by frontline staff provides critical context for designing supportive systems and processes. The growth opportunities highlight the potential for individuals to develop a broad skill set encompassing customer experience, sales, and operational execution.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. What was the situation, what did you do, and what was the outcome?" (Focus on demonstrating "Make It Special" and problem-solving.)

• Design Consultation: "Imagine a customer brings in a valuable, abstract painting they want to frame. What questions would you ask them, and what factors would you consider when recommending a frame?" (Assess design thinking, consultative approach, and product curiosity.)

• Handling Difficult Situations: "Tell me about a time you had to handle a difficult customer or resolve a complaint. How did you approach it, and what was the result?" (Evaluate problem-solving, communication, and resilience.)

• Teamwork: "Describe a situation where you collaborated with colleagues to achieve a common goal." (Highlight "Embrace Challenges Together" and communication.)

Company & Culture Questions:

• Brand Alignment: "What interests you about Framebridge, and why do you think you'd be a good fit for our brand?" (Show research on Framebridge's mission, values, and products.)

• Adaptability: "How do you approach learning new systems or processes?" (Demonstrate your "Adapt & Act" mentality.)

• Motivation: "What motivates you in a retail or customer service role?" (Connect your motivations to Framebridge's values and the role's responsibilities.)

Portfolio Presentation Strategy (Verbal):

• Highlight Key Wins: Focus on 2-3 significant customer service or sales achievements from previous roles.

• Quantify When Possible: Use numbers to illustrate the impact of your actions (e.g., "increased customer satisfaction scores by X%", "assisted Y customers per day").

• Showcase Problem-Solving: Detail how you identified and resolved issues, emphasizing your thought process and the positive resolution.

• Demonstrate Learning Agility: Briefly mention instances where you quickly learned and applied new skills or technologies.

• Articulate Passion for Design: Clearly express your enthusiasm for art, design, and helping customers bring their visions to life.

📝 Enhancement Note: Interview preparation for this role emphasizes demonstrating soft skills, a customer-centric mindset, and a genuine interest in the company's mission and products. For operations professionals, this means translating their analytical and process-oriented skills into a narrative that highlights their ability to execute effectively in a customer-facing role.

📌 Application Steps

To apply for this operations-adjacent retail position:

• Submit your application through the provided link on the Framebridge careers portal.

• Tailor your resume: Emphasize customer service experience, retail achievements, any design-related skills or interests, and examples of strong communication and problem-solving abilities. Use keywords from the job description.

• Prepare to discuss your experience: Be ready to provide specific examples of how you've excelled in customer-facing roles, handled challenging situations, and demonstrated a passion for design and service.

• Research Framebridge: Understand their mission, values, product offerings, and target customer. Be prepared to articulate why you are excited about contributing to their brand.

• Practice your interview responses: Rehearse answers to common retail and behavioral interview questions, focusing on demonstrating Framebridge's core values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.