Retail Framer Part Time

📍 Job Overview

Job Title: Retail Framer Part Time

Company: Michaels Stores

Location: Bee Caves, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-08T00:00:00

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions and building strong customer relationships within a retail environment.

• Key responsibilities include sales, production of custom framing orders, and maintaining visual merchandising standards.

• Requires proficiency in basic computer skills, measuring, and operating specialized framing equipment.

• Essential to deliver exceptional customer service and contribute to overall store operations, including inventory management and point-of-sale transactions.

📝 Enhancement Note: While the title is "Retail Framer," the core responsibilities and required skills indicate a specialized role within retail operations, focusing on a high-value, custom service offering. This is not a general retail associate position but one requiring specific technical and customer-facing skills in the framing department.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing tailored custom framing solutions and design consultations, directly contributing to sales targets.

• Execute custom framing orders with a high degree of quality and efficiency, ensuring on-time completion and adherence to design specifications.

• Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, ensuring safety and operational readiness.

• Manage the ready-made frame department, including merchandising, stock replenishment, and ensuring a visually appealing and organized display.

• Deliver outstanding customer service by assisting shoppers, locating products, providing solutions, and ensuring a positive and welcoming store environment.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance, safety, and operational excellence.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to store standards and timely replenishment of inventory.

• Operate the cash register, execute cash handling procedures accurately, and assist with Omni-channel fulfillment processes as needed.

• Maintain a safe, clean, and clutter-free store environment, supporting overall operational efficiency and customer experience.

• Engage positively with team members, promoting a collaborative and respectful work environment aligned with company values.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized custom service (framing) and general retail operations. Emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of relevant experience.

Required Skills:

• Basic computer skills for order processing, inventory lookup, and potential system navigation.

• Proficiency in basic measuring skills to ensure accurate framing dimensions.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with the ability to build rapport and provide solutions.

• Basic cash handling and point-of-sale (POS) operation skills.

• Physical stamina to stand for extended periods, lift heavy items (boxes, frames), and perform tasks requiring bending, reaching, and stretching. Preferred Skills:

• Previous retail experience, particularly in a customer-facing role.

• Proven experience in selling products or services, with an aptitude for consultative selling.

• Familiarity with merchandising principles and maintaining visual standards.

• Experience with Omni-channel retail processes (e.g., buy online, pick up in-store).

📝 Enhancement Note: The "Minimum Type of experience" and "Physical Requirements" sections strongly imply the core competencies needed. The preference for retail and sales experience indicates a desire for candidates who can quickly adapt to customer engagement and sales targets within the framing context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates should be prepared to discuss examples of projects where they've applied their framing skills, customer service abilities, and problem-solving capabilities.

• Highlighting instances where you've successfully met customer needs with custom solutions or improved store processes is beneficial.

• Demonstrate an understanding of quality control in production and order fulfillment.

• Be ready to articulate how you've contributed to sales goals or improved customer satisfaction in previous roles. Process Documentation:

• Candidates should be able to describe their understanding of Standard Operating Procedures (SOPs) and how they apply them to ensure consistent quality and compliance.

• Discussing experience with workflow management, particularly in a production or service-oriented environment, will be valuable.

• Ability to articulate how to measure success in customer service and sales, even if informal.

📝 Enhancement Note: Given this is an entry-level to intermediate retail role, a formal portfolio is unlikely. However, the emphasis on SOPs, quality, and sales suggests candidates should prepare to discuss their understanding of operational processes and how they contribute to business objectives through examples.

💵 Compensation & Benefits

Salary Range: As a part-time retail position with specialized framing duties, the salary is expected to be competitive within the Bee Caves, Texas area for retail associates with framing skills. Based on industry benchmarks for similar roles in Texas, a range of $12.00 - $17.00 per hour is a reasonable estimate, potentially higher with demonstrated experience.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Eligibility may vary based on hours worked.

• Paid Time Off (PTO) - Accrual typically based on hours worked.

• Tuition Assistance - Support for continuing education and skill development.

• Generous Employee Discounts - On Michaels products and services.

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The job description mentions "40" in ai_working_hours but this is likely a placeholder or maximum potential, as the role is explicitly PART_TIME. Expect a flexible schedule accommodating peak retail periods.

📝 Enhancement Note: The salary estimate is based on general retail associate wages in the Austin metropolitan area (where Bee Caves is located) and factoring in the specialized framing skill. Benefits are listed as provided in the company description, with the caveat that part-time eligibility can differ.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer focused on providing supplies, services, and inspiration for creative activities and celebrations.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in North America and employs a significant number of individuals, indicating a large, established retail organization.

Founded: 1973. Headquartered in Irving, Texas.

Team Structure:

• The role is part of a local store team, reporting to store management (likely a Store Manager, Assistant Store Manager, or Framing Department Manager).

• Collaboration is expected with other retail associates across various departments (e.g., general merchandise, crafts, decor).

• The framing department may operate with a dedicated lead or manager, with this role supporting their efforts. Methodology:

• Emphasis on customer relationship building through "Elevated ABC Deliver" suggests a structured, consultative sales approach.

• Adherence to Standard Operating Procedures (SOPs) indicates a focus on consistency, quality, and compliance in all operations.

• Data-driven decision-making is implied through sales and production targets.

• Emphasis on creating a "safe, clean and clutter-free environment" points to operational efficiency and customer experience standards.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and operational efficiency within a large retail framework. The "purpose" of fueling the joy of creativity is a key driver for team interactions and customer service.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to intermediate position within the retail operations spectrum, specifically focused on the custom framing department. It offers hands-on experience in a specialized service area.

Reporting Structure: The Retail Framer typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager, depending on the store's organizational structure.

Operations Impact: The role directly impacts customer satisfaction through high-quality custom framing solutions and contributes to store revenue through sales of framing services and related products. Efficient operations in the framing department, including timely order fulfillment and accurate production, are critical for maintaining customer loyalty and store profitability.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, design principles, and customer consultations.

• Retail Advancement: Potential to move into roles like Framing Department Lead, Assistant Store Manager, or Store Manager by demonstrating leadership, sales acumen, and operational proficiency.

• Cross-Training: Opportunity to gain experience in other retail departments, broadening knowledge of store operations.

• Leadership Development: For those showing strong performance, opportunities for training and development in leadership roles within the store or potentially corporate functions related to merchandising or operations.

📝 Enhancement Note: Growth in this role is primarily within the retail store environment, focusing on mastering the custom framing craft and excelling in customer service and sales. Advancement typically involves taking on more responsibility within the store's management structure.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing areas and a dedicated framing shop.

Office Location(s): Bee Caves, Texas - specifically at 12770 Shops Pkwy Ste 100. This location is within a retail shopping area.

Workspace Context:

• Customer-Facing Areas: Climate-controlled retail floor requiring interaction with diverse customers.

• Framing Shop: Contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols. May have varying climate control compared to the main retail floor.

• Stock Rooms: May not always be climate-controlled, indicating potential for exposure to different temperatures.

• Collaboration: Opportunities to work closely with other store associates on sales, customer assistance, and operational tasks like truck unloading and stocking.

Work Schedule: Part-time with flexible hours, including nights, weekends, and early mornings, dictated by retail operational needs and customer traffic.

📝 Enhancement Note: The work environment is dynamic, combining direct customer interaction with hands-on production work. Candidates should be comfortable with a fast-paced retail setting and the specific demands of a framing workshop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online assessment to evaluate basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one interview with a store manager or department lead. This will assess customer service skills, understanding of framing, and fit with company culture.

• Skills Demonstration/Scenario-Based Questions: May include questions about how you would handle specific customer scenarios, measure for frames, or troubleshoot a framing issue.

• On-the-Job Trial (Potential): For specialized roles like framing, a brief trial or demonstration of basic skills might be requested.

• Final Interview/Offer: If successful, an offer will be extended.

Portfolio Review Tips:

• Since a formal portfolio isn't expected, prepare to discuss your experience with framing projects.

• Be ready to describe a challenging framing project you completed and how you ensured customer satisfaction.

• If you have examples of your own artwork or framing work (even personal projects), be prepared to show photos if requested, or describe your aesthetic and technical approach.

• Highlight any experience you have with design software or visual presentation tools if applicable. Challenge Preparation:

• Be prepared for questions on how to upsell or cross-sell framing services and related products.

• Practice describing your approach to customer service, especially when dealing with difficult requests or managing expectations for custom orders.

• Think about how you would ensure accuracy and quality in a production environment like a framing shop.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer service aptitude, and the ability to learn and apply specific framing techniques and retail procedures. Emphasize examples that showcase problem-solving, attention to detail, and a proactive approach to customer engagement.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard industry tools including mat cutters, fillet cutters, saws, manual and pneumatic staple guns, and potentially specialized cutting tools.

• Glass Cutting Tools: Essential for preparing glass or acrylic for frames.

• Heat Press: Used for specific mounting or finishing processes.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially looking up inventory.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and receiving inventory.

• Computer Systems: Basic computer skills for accessing store systems, online training, and potentially design software.

CRM & Automation:

• Customer Relationship Management (CRM) elements: While not a dedicated CRM system, the "Elevated ABC Deliver" methodology implies a focus on customer interaction tracking and relationship building through sales and service.

• Order Management Systems: Internal systems for tracking custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with a variety of hand tools and specialized framing equipment is paramount. Basic computer literacy and familiarity with retail POS and inventory systems are also expected.

👥 Team Culture & Values

Operations Values:

• Creativity & Innovation: Encouraging creative solutions for customers and fostering a passion for arts and crafts.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Quality & Craftsmanship: Commitment to high standards in custom framing production and store presentation.

• Teamwork & Respect: Fostering a supportive and collaborative environment where all team members are valued.

• Integrity & Compliance: Adhering to company policies, safety standards, and ethical business practices.

Collaboration Style:

• Emphasis on working together to achieve store goals, including sales targets and operational efficiency.

• Cross-functional collaboration is expected across different departments within the store.

• Open communication and a willingness to assist team members are key.

• Participating in team efforts like truck unloading and stocking demonstrates a hands-on, collaborative approach.

📝 Enhancement Note: The culture at Michaels is designed to be inspiring and supportive, encouraging both individual creativity and collective effort to serve customers and achieve business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customization with Efficiency: Meeting diverse customer design requests while maintaining production speed and quality standards.

• Managing Customer Expectations: Effectively communicating timelines, costs, and design possibilities for custom framing.

• Physical Demands: The role requires standing for long periods and lifting heavy items, which can be physically taxing.

• Learning Curve: Mastering framing techniques, operating specialized equipment, and understanding product offerings can take time.

• Adapting to Retail Fluctuations: Handling busy periods, seasonal demands, and varying customer traffic.

Learning & Development Opportunities:

• Framing Expertise: Extensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service Skills: Development through practical application and company training programs like "Elevated ABC Deliver."

• Retail Operations Knowledge: Gaining experience in inventory management, merchandising, and POS operations.

• Potential for Advancement: Opportunities to take on more responsibility within the store as mentioned in the Career & Growth section.

• Employee Discount: A significant perk that allows team members to engage with the company's product offerings.

📝 Enhancement Note: The role offers a chance to develop a tangible craft while working in a customer-centric retail environment. Challenges are typical of specialized retail roles, with ample opportunities for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on customer service, problem-solving, and consultative selling).

• "How would you approach measuring artwork for custom framing to ensure accuracy?" (Demonstrate attention to detail and understanding of the process).

• "Describe your experience with operating machinery or specialized tools. How do you ensure safety?" (Highlight technical aptitude and safety consciousness).

• "What does excellent customer service mean to you in a retail environment?" (Showcase your understanding of customer satisfaction drivers).

• "How do you stay organized and manage multiple tasks, especially when dealing with custom orders?" (Illustrate time management and organizational skills). Company & Culture Questions:

• "What interests you about working at Michaels, and specifically in the framing department?" (Connect your passion for creativity or craftsmanship to the company's mission).

• "How do you handle feedback or constructive criticism on your work?" (Showcase coachability and a growth mindset).

• "Describe your ideal work environment and team collaboration style." (Align with the company's values of teamwork and respect). Portfolio Presentation Strategy:

• Prepare 1-2 brief examples of projects where you've applied your skills (framing, customer service, sales).

• For each example, clearly state the situation, the action you took, and the positive result (e.g., satisfied customer, successful sale, efficient process).

• If you have personal framing projects or creative work, be ready to discuss your process and the skills involved.

• Focus on demonstrating your understanding of quality, customer needs, and operational efficiency.

📝 Enhancement Note: Interview preparation should focus on showcasing practical skills, a strong customer-centric mindset, and an understanding of operational processes. Be ready to provide specific examples that highlight your abilities and fit with the company's culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link.

• Resume Optimization: Tailor your resume to highlight any experience with custom work, sales, customer service, or operating equipment. Use keywords from the job description such as "custom framing," "customer service," "sales," "measuring skills," and "cash handling." Quantify achievements where possible (e.g., "Increased framing sales by X%").

• Portfolio Preparation (Verbal): Prepare to discuss specific examples of your work, customer interactions, or problem-solving experiences that align with the responsibilities of a Retail Framer. Think about situations where you've demonstrated attention to detail, craftsmanship, and excellent customer service.

• Company Research: Familiarize yourself with Michaels' products, services, and company culture. Understand their mission to "fuel the joy of creativity." Review their website and any recent news to show genuine interest.

• Practice Interview Questions: Rehearse answers to common interview questions, focusing on behavioral examples and demonstrating your skills in customer service, sales, and operational tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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