Resident Engineer – Service Provider Routing and Switching Design Consultant (Mt Laurel, NJ)

📍 Job Overview

Job Title: Resident Engineer – Service Provider Routing and Switching Design Consultant

Company: Hewlett Packard Enterprise (HPE)

Location: Mt. Laurel, New Jersey, United States

Job Type: Full-time

Category: Network Engineering / Technical Consulting

Date Posted: May 5, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• This is a highly technical, post-sales consulting role focused on providing expert support for Juniper routing and switching products within a service provider customer's environment.

• The role demands deep expertise in network design, testing, implementation planning, and ongoing operational support for complex IP networks.

• Key responsibilities include developing and maintaining in-depth knowledge of deployed Juniper products, conducting rigorous lab testing, and facilitating knowledge transfer to customer personnel.

• The Resident Engineer will act as a primary technical liaison, troubleshooting issues, managing JTAC cases, and contributing to the development of network operating procedures and best practices.

📝 Enhancement Note: While the title is "Resident Engineer," the description clearly positions this as a "Resident Consultant" role, emphasizing post-sales support, customer interaction, and advisory services rather than pure product development or internal engineering. The focus is on applying existing product knowledge to solve customer-specific network challenges.

📈 Primary Responsibilities

• Provide expert technical support and design consultation for Juniper MX, PTX, and QFX routing products and associated solutions within the customer's infrastructure.

• Conduct comprehensive lab testing of new designs, features, and Junos software releases, developing detailed implementation and verification plans for production environments.

• Perform thorough testing of software patches and fixes, ensuring correct implementation and functionality in pre-production and live network stages.

• Lead design and information-gathering workshops with the customer to thoroughly understand existing network architecture and new design requirements.

• Train customer's design, implementation, and support personnel on configuring and operating HPE Juniper Networks products effectively.

• Regularly produce written summary reports for the customer detailing the status of design projects, equipment, and network issues.

• Develop and maintain network operating procedures, configuration standards, and implementation plans for HPE Juniper products.

• Proactively troubleshoot equipment and network problems, escalating and tracking JTAC (Juniper Technical Assistance Center) cases to successful resolution.

• Understand the customer's organizational structure and network support processes to ensure sustainable and available network operations.

• Conduct technology workshops with the customer to discuss network challenges, provide case status updates, and explain workarounds or solutions.

• Assist the customer in developing comprehensive Network Operating and Equipment Operating Procedures.

• Develop and maintain fault diagnosis procedures to enhance effective fault resolution.

• Support the production environment of HPE Juniper products within the customer's infrastructure, ensuring ongoing stability and performance.

• Support efforts to define best-practice policies for HPE Juniper product applications used by the customer.

• Act as a subject matter expert on HPE Juniper platforms, software, and features, coordinating directly with HPE Juniper for any challenges with new software or feature implementation.

• Peer with other Resident Consultant employees to share lessons learned and minimize risks associated with major network upgrades or changes.

• Develop secondary skills in other products within the HPE Juniper product portfolio.

📝 Enhancement Note: The responsibilities highlight a blend of deep technical expertise, consultative skills, and customer relationship management. The emphasis on "troubleshoot equipment and network problems, and open and track JTAC cases" indicates a hands-on technical support component that extends beyond pure design.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong technical background equivalent to a Bachelor's degree in Computer Science, Engineering, or a related field is implied by the experience and certification requirements.

Experience: Minimum of 5 years of hands-on design, implementation, and operational experience in large-scale IP networks.

Required Skills:

• Extensive experience with Juniper MX, PTX, and ACX routing devices.

• Deep understanding and practical application of service provider network protocols, including:

  • TCP/IP and MPLS fundamentals.
  • IP/Routing protocols: OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy.
  • Routing protocol operation, migration, and scaling mechanisms.
  • BGP peering point routing policies.
  • VPN technologies: MPLS, L3VPN, VPLS, MVPN.
  • Ethernet switching, 802.1Q, QoS, and Class of Service.

• Proficient with JUNOS CLI.

• Proven background in network automation using Ansible, YAML, and HPE Juniper PyEZ.

• Experience writing automation scripts in Python.

• Ability to communicate effectively and translate complex technical requirements for diverse audiences, from operations personnel to CIO/CISO levels, especially during critical situations.

• Demonstrated ability to refine and execute best-practice solutions based on complex requirements.

• Experience assisting with major network upgrades, maintenance windows, and customer network changes.

Preferred Skills:

• Expert-level technical certifications such as JNCIE, JNCIP, JNCIS, CCIE, or CCNP are highly desirable.

📝 Enhancement Note: The "Required Background and Qualifications" section clearly outlines the technical depth and breadth required, emphasizing Juniper-specific hardware and software, core routing/switching protocols, and a strong leaning towards automation. The mention of "JTAC cases" implies a need for strong problem-solving and case management skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase documented experience in designing, implementing, and troubleshooting large-scale IP networks using Juniper MX, PTX, and QFX platforms.

• Provide examples of complex routing configurations (e.g., BGP peering, MPLS-TE, L3VPN/VPLS deployments) and their successful operation.

• Demonstrate proficiency in Junos CLI through specific command sequences or configuration snippets used in past projects.

• Include evidence of automation projects using Python, Ansible, or PyEZ, highlighting efficiency gains or process improvements achieved.

Process Documentation:

• Examples of network operating procedures, configuration standards, or implementation plans developed for Juniper devices.

• Documentation of JTAC case management processes, including how issues were escalated and tracked to resolution.

• Demonstrations of how technical requirements were translated into actionable design and implementation plans.

• Records of training materials or sessions conducted for customer technical teams.

📝 Enhancement Note: While not explicitly stated as "portfolio requirements," the "Role Responsibilities" and "Required Background" strongly imply the need for candidates to demonstrate their capabilities through examples of past work. This section infers what such a portfolio would need to contain to be compelling for this role.

💵 Compensation & Benefits

Salary Range: Annual Salary USD 119,500 - 275,000 in New Jersey.

Benefits:

• Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.

• Personal & Professional Development: Investment in career growth, with specific programs for knowledge expertise and cross-divisional skill application.

• Unconditional Inclusion: A culture that celebrates uniqueness and supports work-life flexibility.

Working Hours: Standard full-time (40 hours per week) with an expectation of being primarily on-site at HPE partner/customer offices.

📝 Enhancement Note: The salary range provided is specific to New Jersey and is presented as an annual base salary. The "What We Can Offer You" section details the benefits, emphasizing holistic wellbeing and career development, which are common in large tech organizations like HPE.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, primarily focused on edge-to-cloud solutions, networking, and enterprise computing.

Company Size: Hewlett Packard Enterprise is a very large enterprise, operating globally with a significant employee base. This scale implies robust internal processes, extensive resources, and opportunities for cross-functional collaboration.

Founded: While the founding date isn't explicitly stated in the provided text, HPE has a long history in the technology sector, evolving from Hewlett-Packard. This heritage suggests a culture of innovation, reliability, and deep technical expertise.

Team Structure:

• The role operates within a post-sales technical consulting or resident engineering team, likely structured to support specific customer accounts or geographical regions.

• The Resident Engineer will report to a regional or account management lead within HPE's services division.

Methodology:

• Data-driven decision-making and analysis are core to HPE's operations, particularly in technical consulting roles.

• Workflow planning and optimization are critical for managing customer projects and ensuring efficient service delivery.

• Automation and efficiency practices are actively encouraged, as evidenced by the requirement for Python and Ansible skills.

Company Website: https://www.hpe.com/

📝 Enhancement Note: The company description positions HPE as a global leader in edge-to-cloud solutions, highlighting innovation and a diverse culture. The "Resident Engineer" title, combined with the "Resident Consultant" description, suggests a role embedded within a customer's operations to provide specialized, ongoing technical expertise.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a senior technical level (TCP_05), requiring substantial hands-on experience in IP networking design, implementation, and operations. It's a consultant-level position focused on specialized product expertise within a customer environment.

Reporting Structure: The Resident Engineer will likely report to a management structure within HPE's Global Services or Professional Services organization, with direct day-to-day interaction and reporting to the assigned customer.

Operations Impact: The role has a direct impact on the customer's network availability, performance, and efficiency. By ensuring optimal design, implementation, and troubleshooting of critical routing and switching infrastructure, the Resident Engineer directly contributes to the customer's business continuity and ability to leverage their network for business outcomes.

Growth Opportunities:

• Deepen expertise in Juniper routing and switching platforms and become a recognized subject matter expert within HPE and the customer organization.

• Develop advanced skills in network automation and scripting, leading to roles in network automation engineering or architecture.

• Gain exposure to various service provider network architectures and operational challenges, broadening technical perspective.

• Transition into broader network architecture, consulting management, or pre-sales engineering roles within HPE.

• Pursue and achieve expert-level Juniper certifications (JNCIE) or complementary certifications in cloud, security, or automation.

📝 Enhancement Note: The "Job Level: TCP_05" suggests a senior technical individual contributor role, aligning with the 5-10 years of experience expectation and the need for deep specialization. The growth opportunities are framed around expanding technical mastery and moving into more senior or specialized consulting and engineering roles.

🌐 Work Environment

Office Type: This is an "Onsite" role, meaning the Resident Engineer will primarily work from an HPE partner/customer office. This implies a dedicated workspace within the customer's facilities, fostering close collaboration and integration with their teams.

Office Location(s): Mt. Laurel, New Jersey. The role involves travel into the customer's office, suggesting it may not be the candidate's permanent residence, but rather a hub for customer interaction.

Workspace Context:

• The workspace will be within a live customer operational environment, requiring adherence to customer policies and security protocols.

• Access to customer's network infrastructure, laboratory environments, and internal IT resources will be provided as necessary.

• Opportunities for direct collaboration with customer's network engineers, architects, and support staff will be frequent.

Work Schedule: Standard full-time (40 hours per week) is expected. However, given the critical nature of network support and potential for urgent issues, flexibility may be required during major upgrades, maintenance windows, or network incidents.

📝 Enhancement Note: The "Onsite" designation and the mention of "travel into customer office" suggest a highly integrated role where the engineer is physically present within the client's operational hub to provide continuous support and build strong relationships.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application to assess alignment with the required experience, technical skills (Juniper, protocols, automation), and qualifications.

• Technical Interview(s): In-depth discussions focusing on your practical experience with Juniper routing and switching, Junos CLI, service provider protocols (BGP, MPLS, L3VPN, etc.), and network automation (Python, Ansible). Expect scenario-based questions and deep dives into troubleshooting methodologies.

• Design/Consulting Scenario: You may be presented with a network design challenge or a troubleshooting scenario relevant to a service provider environment. Your ability to articulate your thought process, propose solutions, and explain technical concepts clearly will be assessed.

• Cultural Fit & Behavioral Interview: Evaluation of your communication skills, ability to work independently and as part of a team, customer-facing presence, and alignment with HPE's culture of innovation and inclusion.

• Final Interview: Potentially with senior management or account leadership to finalize the decision.

Portfolio Review Tips:

• Highlight Juniper Expertise: Showcase specific projects involving MX, PTX, or QFX platforms. Detail configurations, challenges, and outcomes.

• Demonstrate Protocol Mastery: Provide examples of complex routing configurations (e.g., BGP policies, MPLS-TE, L3VPN deployments) and explain their design rationale.

• Showcase Automation Projects: Present code snippets or case studies of Python/Ansible scripts used for network configuration, validation, or troubleshooting. Quantify any efficiency gains or time savings.

• Document Troubleshooting Skills: Detail challenging network issues you've resolved, including your diagnostic approach, tools used, and lessons learned. Emphasize JTAC case management if applicable.

• Illustrate Customer Interaction: If possible, include examples of customer workshops, training sessions, or reports you've created. Focus on your ability to translate technical information for various audiences.

Challenge Preparation:

• Protocol Deep Dive: Be ready to discuss the intricacies of BGP path selection, MPLS label distribution, L3VPN route onRouteChange, and inter-AS routing scenarios.

• Automation Scenarios: Prepare to explain how you would automate common network tasks like configuration validation, software upgrades, or compliance checks using Python or Ansible.

• Troubleshooting Methodology: Practice articulating a structured approach to diagnosing complex network issues, from initial data gathering to root cause analysis and resolution.

• Customer Communication: Prepare examples of how you've communicated technical issues and solutions to non-technical stakeholders or senior management.

📝 Enhancement Note: The interview process is inferred to be rigorous, given the senior technical nature of the role. Emphasis is placed on practical, hands-on experience and the ability to articulate complex technical concepts and solutions.

🛠 Tools & Technology Stack

Primary Tools:

• Juniper Networks Platforms: MX Series, PTX Series, QFX Series routers and switches.

• Operating System: Junos OS.

• Automation & Scripting: Python, Ansible, HPE Juniper PyEZ, YAML.

• Troubleshooting Tools: Wireshark, tcpdump, ping, traceroute, various Juniper diagnostic utilities.

• Case Management: JTAC (Juniper Technical Assistance Center) portal.

Analytics & Reporting:

• Network monitoring tools (specifics may vary by customer, but general principles apply).

• Tools for analyzing routing table data, traffic statistics, and performance metrics.

CRM & Automation:

• While not a direct CRM role, understanding customer infrastructure and support contracts is key.

• Automation tools like Ansible are central to the role for configuration management and operational efficiency.

• Integration tools might be relevant if the customer uses broader orchestration platforms.

📝 Enhancement Note: The technology stack is heavily focused on Juniper hardware and software, complemented by essential network automation tools and standard diagnostic utilities. Proficiency in these areas is non-negotiable.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer success and satisfaction through expert technical support and consultative guidance.

• Technical Excellence: Maintaining and advancing deep expertise in Juniper networking technologies and service provider protocols.

• Innovation: Embracing automation and new technologies to drive efficiency and improve network performance.

• Collaboration: Working effectively with customer teams and HPE colleagues to achieve shared goals.

• Accountability: Taking ownership of issues and driving them to resolution, ensuring network reliability.

Collaboration Style:

• Embedded Partnership: Working closely and daily with customer's network operations and design teams, acting as an extension of their staff.

• Knowledge Sharing: Proactively sharing insights, best practices, and training with customer personnel and fellow HPE engineers.

• Cross-functional Integration: Liaising with HPE Juniper product specialists and JTAC to resolve complex technical challenges.

📝 Enhancement Note: The culture and values are inferred to align with HPE's general ethos of innovation, customer success, and inclusion, applied specifically within the context of a dedicated, on-site technical consulting role.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Customer Environments: Navigating diverse and potentially legacy customer network architectures, each with unique configurations and operational challenges.

• Rapid Technology Evolution: Keeping pace with the continuous advancements in Juniper products, Junos OS features, and networking protocols.

• Balancing Support and Development: Managing immediate customer support needs (troubleshooting, JTAC cases) while also dedicating time to design validation, automation development, and knowledge transfer.

• Integration with Diverse Teams: Effectively collaborating with customer personnel who may have varying levels of technical expertise and different operational procedures.

Learning & Development Opportunities:

• Specialized Training: Access to HPE's internal training resources and potentially direct training from Juniper Networks on new features and platforms.

• Certification Pursuit: Encouragement and support to achieve and maintain expert-level Juniper certifications (JNCIE).

• Mentorship: Opportunities to learn from senior engineers and consultants within HPE's network services organization.

• Exposure to Cutting-Edge Technology: Working with advanced Juniper hardware and software deployments in a live service provider environment.

📝 Enhancement Note: The challenges are framed around the inherent complexities of consulting in a dynamic customer environment, while growth opportunities focus on leveraging this experience for deep technical specialization and career advancement within HPE's technical services domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex routing issue you resolved on a Juniper MX/PTX platform. What was your methodology, and what was the outcome?" (Focus on structured troubleshooting, protocol knowledge, and JTAC interaction).

• "How would you approach designing a new MPLS-TE segment for a service provider network, considering traffic engineering requirements and potential failure scenarios?" (Assess design thinking, protocol application, and risk assessment).

• "Walk me through a network automation project you led using Python or Ansible. What problem did it solve, and what were the quantifiable benefits?" (Demonstrate practical automation skills and ROI articulation).

Company & Culture Questions:

• "What do you know about HPE's role in the edge-to-cloud market, and how do you see network consulting fitting into that strategy?" (Showcase company research and strategic thinking).

• "Describe a situation where you had to collaborate with a difficult customer or team member. How did you manage it?" (Evaluate interpersonal and conflict-resolution skills).

Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio by technology area (e.g., Routing Protocols, MPLS, Automation) or by project type (e.g., Design, Implementation, Troubleshooting).

• Quantify Achievements: Wherever possible, use metrics to demonstrate the impact of your work (e.g., % reduction in downtime, % improvement in configuration speed, number of issues resolved).

• Tell a Story: For each case study, clearly articulate the "Situation," "Task," "Action," and "Result" (STAR method). Explain the "Why" behind your technical decisions.

• Focus on Juniper & Automation: Highlight your most relevant Juniper experience and any automation successes. Be prepared to walk through configurations or scripts if requested.

• Be Ready for Deep Dives: Anticipate detailed technical questions about any project you present.

📝 Enhancement Note: Preparation should focus on demonstrating deep technical expertise in Juniper and service provider networking, coupled with strong problem-solving, communication, and automation skills. The ability to articulate past successes and technical decisions clearly is paramount.

📌 Application Steps

To apply for this operations position:

• Submit your application through the HPE careers portal link provided.

• Tailor Your Resume: Ensure your resume prominently features your experience with Juniper MX, PTX, QFX, Junos CLI, and key service provider protocols. Quantify your achievements and highlight your automation experience with Python and Ansible.

• Prepare Your Portfolio: Gather examples of network designs, configurations, automation scripts, troubleshooting case studies, and any documentation you've created (e.g., operating procedures). Be ready to present specific projects that align with the responsibilities outlined.

• Research HPE & the Role: Understand HPE's current offerings in the networking and service provider space. Familiarize yourself with the specific challenges and technologies mentioned in the job description.

• Practice Technical Explanations: Be prepared to articulate complex technical concepts, troubleshoot scenarios, and discuss your automation strategy in detail during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Hewlett Packard Enterprise before making application decisions.

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