Remodeling Design Consultant - W2, Base + Commission

📍 Job Overview

Job Title: Remodeling Design Consultant - W2, Base + Commission

Company: West Shore Home Recruiting

Location: Bellingham, Massachusetts, United States; Wrentham, Massachusetts, United States

Job Type: Full-time

Category: Sales Operations / GTM Enablement (with a focus on Sales Execution)

Date Posted: August 15, 2026

Experience Level: Entry-Level to Mid-Level (0-2 years, with potential for growth)

Remote Status: On-site

🚀 Role Summary

• This role is a direct sales position focused on in-home consultations for home remodeling services, emphasizing a consultative selling approach.

• It requires strong interpersonal skills to build rapport with clients and effectively guide them through a personalized, one-call close sales process.

• The position is compensated with a competitive base salary, uncapped commission, and a quarterly net sales bonus program.

• Successful candidates will contribute directly to revenue generation by securing customer agreements for high-quality home improvement projects.

📝 Enhancement Note: While this role is directly client-facing sales, it sits within the broader GTM (Go-To-Market) function. Understanding the sales process, customer journey, and how sales performance impacts revenue operations is crucial. The "one-call close" aspect suggests a need for efficient process adherence and strong closing techniques, which are key elements supported by Sales Operations.

📈 Primary Responsibilities

• Conduct in-home sales appointments to present and sell home remodeling solutions (bathrooms, flooring, windows, doors).

• Guide customers through a personalized, consultative, and one-call close sales process, ensuring a high-touch customer experience.

• Utilize a rotating monthly schedule, including weekday and weekend availability, to meet customer needs.

• Attend mandatory weekly team meetings and ongoing training workshops to enhance sales techniques and product knowledge.

• Achieve and exceed monthly sales targets and revenue goals through effective client engagement and closing strategies.

• Collaborate with internal teams to ensure smooth project handover and customer satisfaction post-sale.

• Maintain accurate and up-to-date customer records and sales activities within the company's CRM system.

• Adhere strictly to the company's sales methodology and ethical selling practices.

📝 Enhancement Note: The emphasis on a "one-call close" sales process indicates a need for highly structured sales enablement. This role's success relies on the quality of leads provided by marketing and the efficiency of the sales process managed by operations. The focus on closing deals directly ties into revenue targets and pipeline management.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Bachelor's degree in Business, Marketing, or a related field is a plus but not required.

Experience:

• Previous sales experience is preferred but not mandatory.

• Experience in customer-facing roles such as retail, hospitality, or customer service is highly valued.

• Demonstrated ability to connect with diverse individuals in various environments. Required Skills:

• Exceptional interpersonal and communication skills for building rapport and trust with clients.

• A strong competitive drive and inherent motivation to achieve and exceed sales targets.

• Ability to manage time effectively and adhere to a structured, rotating work schedule.

• Proficiency in using a valid smartphone or smart device for company systems, including two-factor authentication.

• Possession of a valid Driver's License with a clean driving record.

• Must obtain and maintain a CT Salesperson License. Preferred Skills:

• Proven track record in consultative selling or direct sales.

• Experience with CRM software for managing leads and customer interactions.

• Ability to articulate value propositions clearly and persuasively.

• Adaptability and willingness to learn new sales methodologies and product lines.

• Bilingual Spanish/English proficiency is a significant asset.

📝 Enhancement Note: The requirement for a CT Salesperson License and a valid smartphone for authentication are specific operational compliance and technical requirements. The preference for candidates from retail or hospitality backgrounds highlights the importance of customer service and relationship-building skills, which are foundational for sales success and align with GTM objectives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" isn't typical for direct sales roles, candidates are expected to demonstrate their sales process and success.

• Prepare to discuss past sales achievements, customer acquisition strategies, and closing techniques in detail.

• Showcase how you have managed customer interactions and relationships in previous roles.

• Be ready to explain how you would approach a sales consultation based on the company's methodology. Process Documentation:

• Candidates should be prepared to articulate their understanding of a structured sales process, from initial contact to closing the deal.

• Demonstrate an ability to follow prescribed sales scripts and processes consistently.

• Highlight any experience in documenting sales activities or customer feedback, if applicable.

📝 Enhancement Note: For this client-facing sales role, the "portfolio" is less about formal process documentation and more about demonstrating sales acumen and process adherence. Candidates should be prepared to walk through their personal sales process and highlight successful outcomes, which indirectly showcases their understanding of operational efficiency within a sales context.

💵 Compensation & Benefits

Salary Range:

• Base Salary: Competitive, not explicitly stated but implied to be substantial given the target income.

• Commission: Uncapped commission structure.

• Bonus: Quarterly Net Sales Bonus Program.

• Expected First-Year Income: Up to $200,000+

📝 Enhancement Note: The estimated first-year income of $200,000+ is a strong indicator of the commission-heavy nature of this role. Based on industry benchmarks for similar in-home sales consultant roles in the Massachusetts area with this earning potential, a competitive base salary would typically range from $50,000 to $70,000 annually. This is an estimation, and actual base compensation should be confirmed directly with the employer. The salary structure is designed to incentivize high sales performance, directly impacting revenue generation.

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision).

• Additional insurance options: Accident, Life, Critical Illness, Short-term Disability, Long-term Disability.

• 401(k) Retirement Plan with company match.

• Health Savings Account (HSA) plan with company match.

• Paid holidays and Paid Time Off (PTO).

• Employee Referral Program.

• Employee Discount Program.

• Paid training and unlimited professional growth potential. Working Hours:

• Rotating schedule:

  • Weeks 1-2: Monday-Friday, available 9:00 AM - 7:00 PM.
  • Weeks 3-4: Tuesday-Friday (9:00 AM - 7:00 PM) & Saturday (9:00 AM - 2:00 PM).

• Sales appointments are approximately 2 hours each.

• Attendance at weekly team meetings and training workshops is required.

📝 Enhancement Note: The rotating schedule and availability requirements (up to 7:00 PM on weekdays) are critical for managing customer appointments effectively, reflecting the operational need for coverage across extended hours. The "unlimited professional growth potential" is a key benefit that aligns with career progression within a sales-focused organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services (specifically Bathrooms, Flooring, Windows, Doors).

Company Size: Over 3,000 employees across 40+ locations nationwide.

Founded: West Shore Home is a rapidly growing, technology-driven company.

Team Structure:

• The Design Consultant will be part of a local sales team, likely reporting to a Sales Manager or Team Lead.

• This team collaborates closely with marketing (for lead generation) and operations/installation teams (for project fulfillment).

• The structure supports a high-volume sales environment with a focus on efficient customer engagement. Methodology:

• West Shore Home emphasizes a technology-driven approach to home improvement, streamlining the sales and installation process.

• The sales methodology is designed for a "one-call close" in a consultative, in-home setting.

• Data-driven insights likely inform sales strategies and performance tracking.

Company Website: https://www.westshorehome.com/

📝 Enhancement Note: The company's significant size and nationwide presence suggest robust operational support systems are in place. The focus on being "technology-driven" implies an integration of sales tools and processes that are crucial for revenue operations. The "Top Workplaces USA" awards indicate a strong emphasis on employee culture, which can positively impact team morale and performance.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to mid-level sales position, focused on direct customer engagement and revenue generation. It's a foundational role within the sales organization.

Reporting Structure: Sales Consultants typically report to a Sales Manager or Sales Team Lead, who oversees performance, training, and pipeline management.

Operations Impact: As a direct sales role, the Design Consultant's primary impact is on revenue generation, customer acquisition, and market penetration. Their performance directly influences sales pipeline health and overall company revenue growth, which are key metrics for Revenue Operations.

Growth Opportunities:

• Sales Advancement: Progress to Senior Design Consultant, Sales Team Lead, or Sales Manager roles.

• Skill Development: Opportunities for advanced sales training, product knowledge expansion, and consultative selling techniques.

• Cross-functional Opportunities: Potential to move into sales enablement, sales training, or customer success roles within the broader GTM team.

• Leadership Potential: With demonstrated success, opportunities for leadership roles within sales management.

📝 Enhancement Note: The emphasis on "unlimited professional growth potential" and "paid training" suggests a structured career path. For operations professionals, understanding how sales roles contribute to the overall GTM funnel and revenue targets is key. This role is a critical component of that funnel.

🌐 Work Environment

Office Type: This is an in-home sales role, meaning the primary "office" is the customer's residence. The company operates physical locations for training, team meetings, and administrative support.

Office Location(s): The role serves the Boston, MA area, with specific focus areas including Bellingham and Wrentham, MA. Consultants will travel to customer homes within their designated territory.

Workspace Context:

• The work requires extensive travel to customer homes, necessitating a reliable vehicle and clean driving record.

• Consultants will use company-provided sales materials and potentially a tablet or laptop for presentations and CRM access.

• Team meetings and training sessions will occur at a designated company office or training facility, fostering collaboration and skill-building.

• The environment demands professionalism, adaptability, and the ability to work independently while representing the company.

Work Schedule: A rotating schedule with weekday (including evenings) and weekend availability is required, reflecting the operational need to accommodate customer availability. This requires strong personal time management and scheduling discipline.

📝 Enhancement Note: The on-site, customer-facing nature of this role means that operational efficiency is heavily tied to travel logistics, scheduling accuracy, and the consultant's ability to manage their time effectively between appointments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call to assess basic qualifications, sales aptitude, and cultural fit.

• In-Depth Interview: Likely involves a role-play scenario or presentation to demonstrate sales skills, consultative approach, and product knowledge.

• Meet the Team/Manager: Discussion with a Sales Manager or Team Lead to evaluate sales strategy, motivation, and alignment with team dynamics.

• Final Interview: May involve senior management to discuss career aspirations and confirm suitability for the role and compensation structure.

Portfolio Review Tips:

• While there isn't a traditional "operations portfolio," be prepared to present a "sales portfolio" by:

  • Quantifying achievements: Use specific numbers (e.g., "increased sales by X%", "closed Y deals per month," "achieved Z% of target").

  • Storytelling: Describe challenging sales situations and how you overcame them, highlighting your problem-solving skills.

  • Process articulation: Clearly explain your approach to understanding customer needs, presenting solutions, and closing deals.

  • Demonstrate understanding of the "one-call close" concept and how to execute it effectively. Challenge Preparation:

• Practice role-playing sales scenarios, focusing on objection handling and closing techniques.

• Be ready to discuss how you would approach a customer who is hesitant or requires further persuasion.

• Prepare examples of how you have used your communication and interpersonal skills to build trust and rapport.

• Research West Shore Home's products and services to demonstrate genuine interest and understanding.

📝 Enhancement Note: The interview process for sales roles often emphasizes practical demonstration of skills. Candidates should prepare to showcase their ability to execute the company's specific sales methodology, especially the "one-call close" aspect, which is a key operational process.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Essential for lead management, customer tracking, scheduling appointments, and logging sales activities. Candidates should be familiar with CRM principles and ideally have experience with popular platforms.

• Sales Presentation Tools: Likely involves proprietary software or digital presentation tools for showcasing product options, designs, and pricing.

• Communication Tools: Standard office suite, email, and potentially video conferencing tools for internal meetings or remote client interactions (though primarily in-home).

• Smart Device: Required for logging into company systems via two-factor authentication.

Analytics & Reporting:

• While consultants are not typically analysts, they will need to understand how their performance contributes to sales reports and key performance indicators (KPIs) tracked by sales operations. CRM & Automation:

• Experience with CRM platforms is highly beneficial. Familiarity with sales automation tools that streamline follow-ups or provide customer insights could be an advantage.

📝 Enhancement Note: Proficiency with CRM systems is paramount for this role, as it directly impacts data integrity and sales pipeline visibility for revenue operations. The requirement for two-factor authentication on smart devices highlights the company's focus on data security.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing customer needs and ensuring a positive experience throughout the sales process.

• Integrity & Trust: Upholding ethical sales practices and building trust with clients.

• Results-Oriented: A strong focus on achieving sales targets and contributing to revenue growth.

• Collaboration: Working effectively within the sales team and with other departments.

• Continuous Improvement: Embracing training and feedback to enhance sales performance.

Collaboration Style:

• The role requires strong collaboration with lead generation teams (marketing) to ensure a steady flow of qualified leads.

• Close coordination with installation and project management teams is necessary to ensure a seamless customer journey post-sale.

• Team meetings and ongoing training foster a collaborative environment for sharing best practices and supporting peer development.

📝 Enhancement Note: The company's stated values, including "Bring Happiness to Every Home®," emphasize customer satisfaction and employee well-being. This suggests a culture that supports a positive sales experience, which is crucial for long-term customer relationships and brand reputation, aligning with GTM strategy.

⚡ Challenges & Growth Opportunities

Challenges:

• Sales Quotas: Meeting demanding monthly and quarterly sales targets in a competitive market.

• Customer Objections: Effectively handling customer hesitations, price concerns, and competitive offers.

• Time Management: Balancing travel, appointments, follow-ups, and administrative tasks within a structured schedule.

• Adapting to Sales Methodology: Mastering the "one-call close" process and consistently applying it.

• Obtaining CT Salesperson License: Completing the necessary requirements and training for licensure.

Learning & Development Opportunities:

• Sales Training: Comprehensive paid training on product knowledge, sales techniques, and the company's sales process.

• Mentorship: Potential for guidance from experienced Sales Managers and senior consultants.

• Career Advancement: Clear pathways for growth into senior sales roles, management, or related GTM functions.

• Industry Knowledge: Deepening expertise in home improvement products and market trends.

📝 Enhancement Note: The challenges presented are typical for high-performance sales roles. The growth opportunities are significant, particularly the explicit mention of "unlimited professional growth potential," which is a strong draw for ambitious individuals looking to advance their careers in sales and operations.

💡 Interview Preparation

Strategy Questions:

• "Describe your sales process from initial customer contact to closing a deal."

• "How do you handle objections related to price or product features?"

• "Walk me through a time you successfully persuaded a hesitant customer."

• "How would you prepare for an in-home sales consultation with West Shore Home?"

• "What are your strategies for building rapport and trust with clients quickly?" Company & Culture Questions:

• "Why are you interested in West Shore Home and the home improvement industry?"

• "How do you align with our company values, such as 'Bring Happiness to Every Home®'?"

• "Describe your ideal team environment and how you contribute to team success."

• "How do you stay motivated when facing sales challenges or rejection?" Portfolio Presentation Strategy:

• Be prepared to discuss specific sales achievements using the STAR method (Situation, Task, Action, Result).

• If you have examples of successful sales strategies or customer testimonials, have them ready to reference.

• Clearly articulate your understanding of the "one-call close" and how you would execute it.

• Demonstrate your ability to manage your schedule and travel efficiently.

📝 Enhancement Note: Interview preparation should focus on demonstrating an understanding of consultative selling, the ability to execute a structured sales process (the "one-call close"), and a strong alignment with the company's customer-centric values. Highlighting results with quantifiable data is crucial for sales roles.

📌 Application Steps

To apply for this operations-aligned sales position:

• Submit your application through the provided application link on the Dayforce portal.

• Resume Optimization: Tailor your resume to highlight relevant sales experience, customer service skills, and any achievements in meeting targets or exceeding expectations. Use keywords such as "sales," "consultative selling," "customer relations," "commission," and "revenue generation."

• Prepare Your Sales Narrative: Be ready to discuss your sales process, your approach to client engagement, and specific examples of successful sales outcomes. Quantify your achievements whenever possible.

• Research West Shore Home: Understand their products, services, company culture, and their "one-call close" methodology. Familiarize yourself with their community involvement and awards.

• Practice Interview Scenarios: Prepare for potential role-playing exercises and behavioral questions that assess your sales aptitude, communication skills, and problem-solving abilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.