PT Framer/ SVC Team Member

📍 Job Overview

Job Title: PT Framer/ SVC Team Member

Company: Michaels Stores

Location: Patchogue, New York, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: July 28, 2026

Experience Level: 0-2 Years

🚀 Role Summary

• Customer Engagement & Sales: Drive customer relationships through personalized framing solutions, leveraging elevated sales techniques to meet and exceed sales and production targets.

• Custom Framing Expertise: Execute custom framing orders with a high degree of quality and adherence to deadlines, utilizing specialized equipment and measuring skills.

• Store Operations & Merchandising: Maintain a safe, clean, and well-merchandised store environment, including the ready-made frame department, and support inventory management processes.

• Omni-channel Support: Assist with various omni-channel processes, ensuring a seamless customer experience across all touchpoints.

• Operational Compliance: Adhere to Standard Operating Procedures (SOPs), company programs, and safety protocols to ensure compliance with all applicable laws and standards.

📝 Enhancement Note: This role is a part-time position focused on customer interaction and specialized custom framing services within a retail environment. The "SVC" in the title likely stands for "Service," emphasizing the customer-facing nature of the role. The "Framer" aspect highlights a specific skill set involving custom design and production.

📈 Primary Responsibilities

• Customer Relationship Management: Build and nurture customer relationships by understanding their needs and providing tailored custom framing solutions, using Elevated ABC Deliver methodology.

• Sales & Production Execution: Achieve and deliver on personal sales and production goals through effective customer engagement and efficient order fulfillment.

• Quality Framing Production: Complete custom framing orders accurately, meeting high-quality standards and adhering to established timelines.

• Department Maintenance: Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, including SISO (Store-Initiated, Store-Ordered) and Directed Replenishment processes.

• Customer Service Excellence: Provide friendly and attentive customer service, assist customers in locating products, and offer solutions to meet their needs.

• Store Presentation & Stocking: Ensure a well-merchandised and in-stock store environment by participating in truck un-loading and stocking processes according to company standards.

• Cash Handling & Transactions: Operate the cash register accurately and execute all cash handling procedures to company standards.

• Omni-channel Assistance: Support and execute various omni-channel processes to enhance the overall customer shopping experience.

• Safety & Shrink Prevention: Actively participate in and support company shrink and safety programs to maintain a secure and accident-free environment.

• Team Collaboration: Interact respectfully with colleagues, maintain a positive attitude, and promote the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, technical framing skills, customer service, and general retail operations. Emphasis on "Elevated ABC Deliver" suggests a structured approach to sales and customer engagement, requiring active listening and problem-solving.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific educational requirements are not detailed, suggesting a focus on practical skills.

Experience:

• 0-2 years of experience in a customer-facing or operational role.

• Demonstrated ability to learn and operate specialized equipment and execute precise tasks. Required Skills:

• Basic Computer Skills: Proficiency in using computers for point-of-sale (POS) systems, order entry, and basic data management.

• Basic Measuring Skills: Ability to accurately measure materials for custom framing projects.

• Equipment Operation: Capability to operate framing equipment and glass cutters safely and effectively.

• Customer Service: Proven ability to provide friendly, helpful, and solution-oriented service to customers.

• Communication Skills: Ability to interact positively and respectfully with customers and team members.

• Adherence to Procedures: Willingness to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services, with an ability to influence customer purchasing decisions.

• Custom Framing Knowledge: Familiarity with custom framing techniques, materials, and design principles is a significant advantage.

• Merchandising Skills: Ability to create visually appealing displays and maintain department standards.

📝 Enhancement Note: The requirements emphasize practical skills over formal education, aligning with entry-level retail roles. The "0-2" years of experience suggests that candidates with some customer service or operational exposure, even if informal, will be considered. The preferred skills indicate a strong preference for candidates with direct sales or retail experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: Showcase instances of successfully building rapport with customers and understanding their needs, particularly in a service or sales context.

• Problem-Solving Scenarios: Provide examples of how you've resolved customer issues or met specific customer requests, demonstrating adaptability and solution-oriented thinking.

• Process Adherence: Briefly describe your approach to following established procedures and guidelines in previous roles, highlighting attention to detail.

• Sales/Service Metrics (if applicable): If you have previous sales experience, include any metrics that demonstrate your ability to meet targets or contribute to team success.

Process Documentation:

• While a formal portfolio is not explicitly required, candidates should be prepared to discuss their understanding of process adherence and workflow execution, particularly concerning custom framing orders and customer service interactions.

• Candidates should be ready to articulate how they would approach learning and executing the custom framing process, from design consultation to final production and quality assurance.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely to be a strict requirement. However, candidates should be prepared to discuss their experience with processes and systems through behavioral interview questions. Highlighting any experience with custom work, detailed tasks, or customer problem-solving will be beneficial.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour. This range is competitive for part-time retail positions in the specified region, reflecting the specialized framing skill requirement.

Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Access to confidential counseling and support services.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

• Overtime Compensation: Eligibility for overtime pay in accordance with state and local laws.

Working Hours: This is a part-time position. Specific weekly hours are not detailed but are expected to be variable, including nights, weekends, and early mornings, as per retail operational needs.

📝 Enhancement Note: The provided salary range is specific and falls within typical hourly rates for skilled retail associates in the New York area. The benefits package is comprehensive for a part-time role, indicating Michaels' investment in its team members, even for non-full-time positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer in North America for arts and crafts, offering a wide range of products for hobbies, home decor, and celebrations.

Company Size: Over 1,300 stores across North America, indicating a large, established retail footprint. This size suggests structured corporate support and standardized operational procedures.

Founded: 1973. With a long history, Michaels has established brand recognition and a deep understanding of the creative consumer market.

Team Structure:

• Store-Level Operations: The role operates within a local store team, likely comprising a Store Manager, Assistant Store Manager(s), and various Team Members specializing in different areas (e.g., Framing, Sales Floor, Cashier).

• Reporting Structure: The PT Framer/SVC Team Member will report to store management, with direct supervision from shift leaders or managers overseeing daily operations.

• Cross-functional Collaboration: Collaboration will occur primarily with other store team members to ensure smooth customer flow, efficient stocking, and comprehensive customer service across all departments.

Methodology:

• Customer-Centric Approach: Michaels emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to SOPs ensures consistency in operations, customer experience, and safety across all locations.

• Data-Informed Merchandising: While not a data analysis role, the role contributes to successful merchandising through stocking and presentation, supporting broader retail analytics.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture likely emphasizes creativity, customer engagement, and a supportive team environment. The retail setting means a fast-paced atmosphere where efficiency and customer satisfaction are paramount.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This position serves as a foundational role within the retail operations of Michaels, focusing on direct customer interaction and specialized craft services.

Reporting Structure: Reports to store management (e.g., Store Manager, Assistant Manager), with day-to-day guidance from supervisors or lead team members.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation, which indirectly affects sales and brand loyalty. Effective execution of framing services can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and proficiency with specialized equipment.

• Retail Leadership Path: Potential to advance to roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager through demonstrated performance, leadership potential, and further training.

• Cross-Departmental Experience: Gain experience in other store departments (e.g., Merchandising, Omni-channel) to broaden retail operational knowledge.

• Company-Wide Opportunities: Michaels' large footprint offers opportunities to transfer to different locations or explore corporate roles in areas like Merchandising, Operations, or Human Resources, potentially after gaining significant experience.

📝 Enhancement Note: While this is an entry-level position, Michaels offers clear pathways for growth within its extensive retail network. Success in this role can be a stepping stone to more senior retail positions, especially for those who demonstrate strong customer service, sales acumen, and operational diligence.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the sales floor, customer service areas, and a dedicated custom framing shop.

Office Location(s): Patchogue-499 Sunrise Hwy W Ste 65, Patchogue, NY. This location is a retail store accessible to the public.

Workspace Context:

• Customer Interaction Space: The sales floor and framing counter are designed for direct customer engagement, requiring a professional and friendly demeanor.

• Production Area: The framing shop is a specialized workspace equipped with tools like a glass cutter and heat press, requiring safety consciousness and attention to detail.

• Team Collaboration: Opportunities for interaction with fellow team members occur throughout the shift, especially during peak times, stocking, and operational transitions.

• Tools & Technology: Access to point-of-sale (POS) systems, basic computer terminals, and specialized framing equipment.

Work Schedule: The role is part-time, with work hours including nights, weekends, and early mornings. Flexibility is expected to meet the demands of a retail environment and ensure adequate staffing for all operational needs, including truck unloads and customer service coverage.

📝 Enhancement Note: The environment is dynamic and customer-focused. Team members must be comfortable working in a public-facing setting, handling diverse customer interactions, and performing both sales and production tasks within the store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Submit your application online. Focus on highlighting relevant customer service, retail, or any custom/craft-related experience.

• Phone Screen/Initial Interview: A brief interview, likely conducted by a hiring manager or HR representative, to assess basic qualifications, availability, and interest in the role. Be prepared to discuss your customer service philosophy and any framing experience.

• In-Person Interview: This interview will likely take place at the store. It may involve behavioral questions designed to assess your skills in customer service, problem-solving, teamwork, and adherence to procedures. You may be asked to demonstrate basic measuring skills or discuss your approach to custom framing.

• Practical Assessment (Potential): You might be asked to perform a simple task related to framing or customer interaction to gauge your aptitude.

• Offer & Onboarding: If successful, you will receive an offer and proceed with onboarding, including background checks and new hire paperwork.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly outlines any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Consistently met sales targets by Y%").

• Behavioral Examples: Prepare specific examples using the STAR method (Situation, Task, Action, Result) for common interview questions related to customer service, handling difficult situations, teamwork, and learning new skills.

• Framing Aptitude: If you have custom framing experience, be ready to discuss your process, tools used, and types of projects completed. If not, emphasize your ability to learn quickly and your attention to detail.

• Enthusiasm for Craft: Express genuine interest in Michaels' mission and the creative aspects of the custom framing service.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, such as a customer seeking advice on framing a valuable piece of art or a customer who is unhappy with a previous order. Focus on active listening, empathy, and offering solutions.

• Process Understanding: Discuss how you would approach learning the custom framing order process, from initial consultation to final product delivery, emphasizing accuracy and quality.

📝 Enhancement Note: For an entry-level retail role, the interview process will focus on assessing soft skills, cultural fit, and the ability to learn and follow procedures. The "portfolio" will largely consist of your resume and your ability to articulate relevant experiences during the interview.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially assisting with order entry.

• Basic Computer Systems: For accessing training materials, company communications, and potentially basic inventory lookups.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic to specific dimensions.
  • Heat Press: Used in certain framing processes, potentially for mounting or sealing.
  • Mat Cutters: Equipment for cutting mats to size and shape.
  • Assembly Tools: Various hand tools and machinery for assembling frames.

• Measuring Tools: Tape measures, rulers, and calipers for accurate project dimensions.

Analytics & Reporting:

• While the team member won't directly run reports, they will contribute to data through sales transactions and inventory updates. Understanding how their actions impact store performance metrics (sales, inventory accuracy) is beneficial. CRM & Automation:

• The POS system and any order management software will function as the primary tools for customer data and order tracking. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that could be supported by CRM principles, even if not a formal system.

📝 Enhancement Note: Proficiency with basic computer operations and an aptitude for learning specialized equipment are key. The role requires hands-on use of framing tools, emphasizing the need for dexterity and attention to detail in operating them safely and effectively.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters a culture that celebrates creativity and inspires customers to pursue their artistic passions.

• Customer Focus: A strong emphasis on building relationships and providing exceptional service to meet customer needs and enhance their shopping experience.

• Teamwork & Collaboration: Encouraging a supportive environment where team members work together to achieve store goals and assist one another.

• Integrity & Respect: Upholding ethical standards and treating all customers and colleagues with respect.

• Efficiency & Quality: Commitment to executing tasks accurately and efficiently, particularly in the custom framing process.

Collaboration Style:

• Supportive & Helpful: Team members are expected to assist each other, especially during busy periods or when customers require assistance across different departments.

• Process-Oriented: Collaboration often involves working together to ensure SOPs are followed, especially in areas like stocking, merchandising, and customer service.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team operations.

📝 Enhancement Note: The culture at Michaels likely balances a passion for creative arts with the operational demands of a large retail business. Team members are expected to be both customer-centric and team-oriented, contributing to a positive and productive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively engaging customers for custom framing sales while also managing general store duties and other customer needs.

• Learning Custom Framing Techniques: Acquiring and mastering the technical skills required for high-quality custom framing, including precise measurements and equipment operation.

• Handling Diverse Customer Needs: Meeting the expectations of a wide range of customers, from those needing quick solutions to those with complex framing projects.

• Fast-Paced Environment: Adapting to the demands of a busy retail setting, especially during peak seasons or promotional events.

Learning & Development Opportunities:

• Custom Framing Certification/Training: Potential to receive in-depth training on custom framing techniques, design, and materials, possibly leading to specialized expertise.

• Sales & Customer Service Training: Development programs focused on consultative selling, relationship building, and enhancing customer engagement skills.

• Operational Skill Development: Opportunities to learn and refine skills in merchandising, inventory management, and POS system operation.

• Cross-Training: Gaining exposure to different areas of store operations to broaden skill sets and increase versatility.

📝 Enhancement Note: This role presents an excellent opportunity for individuals interested in the arts and crafts industry to develop specialized skills in custom framing while building a foundation in retail operations and customer service.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. What was the situation, and what was the outcome?" (Focus on empathy, problem-solving, and customer satisfaction).

• Sales Acumen: "How would you approach a customer who is unsure about framing their artwork? What questions would you ask to understand their needs?" (Highlight consultative selling, active listening, and solution-offering).

• Handling Difficult Situations: "Tell me about a time you had to deal with a difficult customer. How did you handle it, and what did you learn?" (Emphasize de-escalation, problem-solving, and maintaining composure).

• Teamwork: "Describe a situation where you had to work closely with a team to achieve a goal. What was your role, and how did you contribute?" (Showcase collaboration and contribution to team success).

Company & Culture Questions:

• Interest in Michaels: "Why are you interested in working for Michaels?" (Connect your passion for creativity, customer service, or specific crafts to the company's mission).

• Understanding of the Role: "What do you understand the responsibilities of a Framer/SVC Team Member to be?" (Demonstrate you've read the job description and understand the blend of sales, service, and framing).

• Availability: "What is your availability, particularly regarding nights, weekends, and holidays?" (Be honest and clear about your flexibility).

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences and skills most relevant to customer service, sales, and any hands-on or detail-oriented tasks.

• Scenario-Based Answers: Use the STAR method to provide concrete examples for behavioral questions. Focus on demonstrating your ability to learn, adapt, and provide excellent customer service.

• Enthusiasm for Framing: Express excitement about the opportunity to learn and excel in custom framing, showcasing a proactive attitude towards skill development.

📝 Enhancement Note: Prepare to discuss your customer service philosophy, your ability to learn new skills quickly, and your comfort level with a fast-paced retail environment. For this role, demonstrating enthusiasm and a willingness to learn is as crucial as prior experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any demonstrable skills in detail-oriented tasks or hands-on work. Use keywords from the job description like "customer service," "sales," "custom framing," and "merchandising."

• Prepare Behavioral Examples: Craft specific examples using the STAR method for common interview questions related to customer interactions, problem-solving, teamwork, and learning new skills. Focus on situations that demonstrate your ability to provide excellent service and follow procedures.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience, and be ready to articulate why you want to be part of their team.

• Practice Interview Responses: Rehearse your answers to potential interview questions, especially those related to customer service scenarios and your interest in the custom framing aspect of the role. Be ready to discuss your availability clearly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.