PT Framer (Nights & Weekends)

📍 Job Overview

Job Title: PT Framer (Nights & Weekends)

Company: Michaels Stores

Location: Louisville, Kentucky, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-09

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in driving customer engagement and sales within the custom framing department, focusing on building strong customer relationships and delivering high-quality framing solutions.

• Responsibilities include executing Standard Operating Procedures (SOPs) and company programs to ensure operational compliance, safety, and efficient store management.

• The position requires active participation in sales and production, aiming to meet and exceed targeted results for custom framing orders.

• A key aspect involves maintaining the visual appeal and stock levels of the ready-made frame department and other assigned store areas, contributing to an optimal shopping experience.

📝 Enhancement Note: While the job title is "PT Framer," the responsibilities extend beyond just framing to encompass broader retail operations, including customer service, merchandising, and inventory management, typical of a Sales Associate with a framing specialization. The "Nights & Weekends" designation highlights the need for flexibility in scheduling.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations for custom framing solutions, leveraging Elevated ABC Deliver methodology to enhance the customer experience and drive sales.

• Execute all custom framing orders with a strong emphasis on quality craftsmanship, accuracy, and timely delivery, adhering to established production standards and timelines.

• Maintain and organize the ready-made frame department, including effective implementation of SISO (Single Item, Single Order) and Directed Replenishment strategies to ensure product availability and visual appeal.

• Deliver exceptional customer service by actively assisting shoppers, locating products, and offering solutions to meet their needs, ensuring a consistently well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs for all operational activities, including cash handling, shrink prevention, safety protocols, and inventory management.

• Participate actively in the truck unloading and stocking processes, ensuring compliance with truck standards and contributing to efficient inventory replenishment within budget.

• Operate the cash register proficiently and execute cash handling procedures according to company standards, ensuring accuracy and security.

• Acknowledge and engage with customers, assist them in finding products, and provide effective solutions to their needs.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across online and in-store interactions.

📝 Enhancement Note: The responsibilities indicate a blend of specialized framing duties and general retail associate tasks. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales. "SISO and Directed Replenishment" point to specific inventory management processes.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated, it's a common prerequisite for understanding instructions and basic math.

Experience: 0-2 years of experience, with a preference for retail experience and prior sales of products or services.

Required Skills:

• Basic computer skills for point-of-sale (POS) operations and potential system navigation.

• Basic measuring skills for accurate custom framing order specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service aptitude, with a focus on building rapport and providing solutions.

• Proficiency in cash handling and operating a cash register accurately.

• Understanding and adherence to Standard Operating Procedures (SOPs).

• Physical stamina to stand for long periods, lift heavy items, and perform bending and reaching tasks. Preferred Skills:

• Prior retail sales experience, demonstrating an ability to engage customers and drive sales.

• Experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with custom framing processes or art presentation.

• Basic visual merchandising skills to maintain department appearance.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The requirements are entry-level, focusing on practical skills and a willingness to learn. The "0-2 years" experience level, coupled with "basic skills," suggests that candidates with limited prior work history are encouraged to apply. The preference for retail and sales experience indicates a desire for individuals who can contribute to the store's revenue goals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate their ability to follow processes and deliver quality results. This could include examples of visual displays, customer service interactions, or inventory management tasks.

• Showcase instances where you successfully managed multiple tasks or orders simultaneously, demonstrating organizational skills relevant to managing framing orders and store duties.

• If applicable, provide examples of how you've used basic tools or equipment to achieve a specific outcome, relating to the operation of framing equipment or general DIY projects.

• Document any instances where your efforts directly contributed to positive customer feedback or improved store operations, even in a basic capacity. Process Documentation:

• Demonstrate an understanding of following documented procedures (SOPs) by referencing past experiences where adherence to guidelines was critical for success.

• Be prepared to discuss how you would approach learning and implementing new processes, such as custom framing order specifications or Omni-channel fulfillment steps.

• Articulate how you would contribute to maintaining accurate records, such as order details or inventory counts, to support operational efficiency.

📝 Enhancement Note: For an entry-level role, a formal portfolio is unlikely. However, the emphasis should be on demonstrating an understanding of process adherence and the ability to learn and execute procedures. Candidates can prepare by thinking about past experiences that showcase these capabilities, even if they were not in a formal "operations" context.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Louisville, Kentucky, with 0-2 years of experience, the estimated hourly wage typically ranges from $11.00 to $15.00 per hour. This estimate is based on current retail industry benchmarks for similar roles in the region, considering the "nights and weekends" availability which may command a slight premium.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services for personal use.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position. The "Nights & Weekends" designation indicates a need for availability during these specific times. Actual hours may vary but are typically between 15-25 hours per week, with the expectation of flexibility to cover operational needs, including evenings, weekends, and potentially early mornings during truck unload/stocking periods.

📝 Enhancement Note: The salary range is an estimate based on general retail pay scales for similar roles in Louisville, KY. Specific pay will depend on the candidate's experience and the company's internal pay structure. The benefits listed are comprehensive for a part-time role, with eligibility often tied to hours worked. The "working hours" are explicitly tied to operational needs, emphasizing the part-time nature and the specific schedule requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels is the largest specialty arts and crafts retailer in North America, serving a broad customer base interested in DIY projects, home décor, and personalized gifts.

Company Size: Over 1,300 stores across North America (US and Canada). This indicates a large, established retail organization with structured operational processes and a significant employee base.

Founded: 1973. A long history suggests stability, established brand recognition, and a mature operational framework.

Team Structure:

• The role is part of a store-level team, likely reporting to a Store Manager or an Assistant Manager, with direct oversight from a Framing Department Lead or Manager if one exists.

• Collaboration is expected with other Sales Associates, especially for customer service, stocking, and Omni-channel fulfillment.

• The framing team, even if small, functions as a specialized unit within the store, requiring close coordination to manage production schedules and customer consultations. Methodology:

• Customer-Centric Approach: Strong emphasis on building customer relationships ("Elevated ABC Deliver") and providing personalized solutions.

• Process Adherence: Reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to inventory management.

• Data-Driven Operations (Implied): While not explicit, the mention of "Directed Replenishment" and "Omni channel processes" suggests an underlying use of data to manage inventory and sales.

• Efficiency Focus: The need to participate in truck unloading, stocking, and maintaining store standards points to a focus on operational efficiency and keeping the store running smoothly.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is likely to be fast-paced, customer-focused, and team-oriented, typical of large retail environments. The emphasis on creativity and customer solutions is a unique aspect. The size and history of Michaels suggest robust training programs and established operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position (0-2 years experience). It serves as a foundational role within the retail operations of a Michaels store, focusing on direct customer interaction, sales, and basic operational tasks within the custom framing department.

Reporting Structure: Typically reports to the Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or the highest-ranking manager on duty for framing-specific tasks and sales.

Operations Impact: Directly impacts store revenue through custom framing sales and customer engagement. Contributes to operational efficiency by maintaining store standards, managing inventory, and supporting Omni-channel processes. A positive customer experience in framing can lead to repeat business and word-of-mouth referrals.

Growth Opportunities:

• Advancement within Framing: Potential to become a lead framer or custom framing specialist with more experience and demonstrated sales/production success.

• Cross-Training: Opportunity to gain experience in other store departments (e.g., visual merchandising, inventory management, cashiering), leading to a broader understanding of retail operations.

• Retail Management Path: Potential progression to roles like Key Holder, Assistant Manager, or Store Manager, requiring demonstrated leadership, operational oversight, and business acumen.

• Specialized Skills Development: Continuous learning in custom framing techniques, design principles, and sales strategies.

📝 Enhancement Note: For an entry-level part-time role, growth is primarily within the store's operational hierarchy. The company's structured approach to retail operations provides clear pathways for those who demonstrate aptitude and commitment. The framing specialization offers a unique skill set that can be leveraged for advancement within that department.

🌐 Work Environment

Office Type: Public retail store setting. The environment is customer-facing, with a dedicated custom framing area and the general retail floor.

Office Location(s): Louisville-4901 Outer Loop, Ste 122, Louisville, Kentucky. This is a specific retail store location.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct interaction with customers in the framing department and throughout the store, requiring a friendly and professional demeanor.

• Production Area: The frame shop itself is a workspace containing specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• Stock Room & Floor: Involves working in stock rooms (which may or may not be climate-controlled) and on the retail floor for stocking, merchandising, and customer assistance.

• Tools & Technology: Access to POS systems, basic computer terminals, and framing equipment.

Work Schedule: Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail store and the specific requirements of this part-time role. Flexibility is key.

📝 Enhancement Note: The work environment is dynamic and can be physically demanding. It requires adaptability to different tasks and areas within the store, from customer consultation to stock management and production. The mention of climate-controlled vs. non-climate-controlled areas is a practical detail for potential applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: A face-to-face interview at the store location. This will likely involve meeting with the Store Manager or Assistant Manager.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a brief discussion about handling customer scenarios.

• Situational Questions: Questions about how you would handle specific customer interactions, sales challenges, or operational tasks.

• Cultural Fit: Assessment of your alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss relevant experiences from your resume that highlight your customer service skills, any sales achievements, your ability to follow instructions, and your experience with basic tools or equipment.

• Be ready to talk about a time you successfully helped a customer find a solution or resolved a customer issue.

• If you have any personal projects related to art, crafts, or framing, be prepared to briefly mention them to showcase your interest and hands-on aptitude.

• Focus on demonstrating your understanding of the responsibilities listed, such as maintaining a clean environment or assisting customers. Challenge Preparation:

• Customer Service Scenario: Be ready to role-play or describe how you would handle a customer looking for framing advice or facing a decision.

• Problem-Solving: Think about a time you encountered a challenge in a previous role (even non-retail) and how you resolved it.

• Availability: Clearly communicate your availability, especially concerning the required nights and weekends.

📝 Enhancement Note: The interview process for this role will be typical for entry-level retail positions. The emphasis will be on assessing customer service skills, reliability, and a willingness to learn and perform the required duties. Candidates should be prepared to speak about their experiences in a clear and concise manner.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially looking up product information.

• Basic Computer Skills: For accessing internal systems, training modules, or POS operations.

• Framing Equipment: Including specialized machinery for cutting mats, assembling frames, and potentially heat presses for mounting.

• Glass Cutter: A precise tool for cutting glass to size for picture frames.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role will interact with systems that track sales performance, inventory levels, and customer transactions.

• Reporting: May involve basic end-of-shift cash reconciliation.

CRM & Automation:

• Customer Relationship Management (CRM): Potentially used through the POS system or dedicated software to track customer preferences, past orders, and loyalty program information ("Elevated ABC Deliver" may involve CRM aspects).

• Automation: Limited to POS system functions and potentially automated inventory replenishment alerts.

📝 Enhancement Note: The technology stack is focused on essential retail operations tools. Proficiency in basic computer use and an ability to quickly learn specialized framing equipment are key. The CRM aspect is likely integrated into the sales and customer service tools.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment that celebrates creativity and encourages customers to explore their artistic potential.

• Customer Focus: Prioritizing customer satisfaction through helpfulness, personalized service, and problem-solving.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and ensure a positive work environment.

• Integrity: Upholding company standards, ethical practices, and honest transactions.

• Efficiency & Accountability: Executing tasks accurately and on time, contributing to the smooth operation of the store.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with all store team members to support sales, customer service, and operational tasks, including Omni-channel fulfillment.

• Process-Oriented: Following established procedures and contributing to a culture of continuous improvement by providing feedback on operational workflows where appropriate.

• Shared Responsibility: A commitment to collective success, where all team members contribute to maintaining store standards and achieving sales targets.

📝 Enhancement Note: Michaels emphasizes a culture that balances creativity and customer service with operational discipline. Team members are expected to be collaborative, reliable, and dedicated to providing a positive experience for both customers and colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer consultations, custom framing production, general sales, and store upkeep simultaneously.

• Meeting Sales Targets: Consistently achieving custom framing sales goals in a competitive retail environment.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with tools, which can be physically demanding.

• Adapting to Diverse Customer Needs: Handling a wide range of customer requests, from simple framing needs to complex artistic visions.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing design, materials, and techniques.

• Sales & Customer Service Skills: Enhance abilities in consultative selling, relationship building, and problem-solving through hands-on experience and potential training.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, inventory management, and visual merchandising.

• Career Advancement: Potential pathways into leadership roles within Michaels stores or specialized roles within the framing division.

📝 Enhancement Note: The challenges are typical for a retail associate role with specialized responsibilities. The growth opportunities are geared towards skill development and advancement within the retail sector, particularly within Michaels' framework.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find the perfect solution to their needs." (Focus on listening, problem-solving, and customer satisfaction).

• Sales Approach: "How would you approach a customer who seems hesitant about custom framing options?" (Highlight consultative selling, understanding needs, and presenting value).

• Problem-Solving: "Imagine a situation where a framing order is delayed. How would you handle it?" (Emphasize communication, transparency, and offering solutions).

Company & Culture Questions:

• "Why are you interested in working at Michaels, and what appeals to you about custom framing?" (Showcase understanding of the brand, interest in creativity, and appreciation for the craft).

• "How do you handle working nights and weekends?" (Confirm availability and willingness to meet scheduling needs).

• "What does teamwork mean to you in a retail environment?" (Demonstrate collaborative spirit and understanding of shared goals). Portfolio Presentation Strategy:

• Verbalize Experience: Since a formal portfolio isn't required, be prepared to verbally "walk through" relevant experiences from your resume.

• Highlight Key Skills: Emphasize customer service, problem-solving, attention to detail, and any experience with tools or hands-on tasks.

• Showcase Interest: Express your enthusiasm for creativity, art, and helping customers bring their visions to life.

• Quantify Achievements (if possible): Even in non-retail roles, try to mention any instances where your efforts led to positive outcomes (e.g., "I organized the supply closet which made finding materials faster").

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive attitude, a willingness to learn, and reliability for the required schedule. Highlighting any connection to art, crafts, or detail-oriented tasks will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Tailor your resume: Highlight customer service experience, any sales achievements, and any experience with tools, measuring, or detail-oriented tasks. Emphasize your availability for nights and weekends.

• Prepare for interview questions: Practice answering questions about customer service, problem-solving, and teamwork using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest.

• Be ready to discuss your availability: Clearly state your willingness and ability to work the required nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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