PT Framer - Nights & Weekends

📍 Job Overview

Job Title: PT Framer - Nights & Weekends

Company: Michaels Stores

Location: East Hartford, Connecticut, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-14

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This part-time Framer role focuses on delivering exceptional customer service and building strong client relationships within a retail environment, specifically for custom framing solutions.

• Key responsibilities include end-to-end custom framing order completion, ensuring high-quality craftsmanship and timely delivery, while also maintaining store presentation and stock levels.

• The position requires proficiency in operating specialized framing equipment, including glass cutters and heat presses, alongside basic computer and measuring skills to meet customer design needs.

• Contributing to overall store operations, this role involves managing sales transactions, assisting with inventory management, and adhering to company policies and safety standards to ensure a positive shopping experience.

📝 Enhancement Note: This role is firmly within the retail operations and customer-facing service domain, with a specialized focus on custom framing. While not a traditional "Revenue Operations" or "Sales Operations" role in a B2B context, it shares core principles of customer interaction, sales support, process adherence, and inventory management that are foundational to operational efficiency. The "Nights & Weekends" designation implies a need for flexibility and availability during peak retail hours.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships through personalized interactions, acting as a "personal designer" using Elevated ABC Deliver methodologies.
  • Consult with customers to understand their framing needs and translate their vision into high-quality custom framing solutions, driving sales for framing products and services.
  • Acknowledge customers promptly, assist them in locating products, and provide tailored solutions to meet their creative and decorative goals.

• Custom Framing Operations:

  • Execute custom framing orders with a high degree of quality and precision, ensuring all work is completed on time to meet customer expectations.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes, to ensure product availability and visual appeal.

• Store Operations & Merchandising:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements, and execute company policies and standards.
  • Maintain a safe, clean, and clutter-free store environment, ensuring all public areas are well-presented and accessible.
  • Participate actively in the truck un-load and stocking processes, ensuring truck standards are met and completed within budget, and assist with Directed Replenishment.
  • Operate the cash register and execute cash handling procedures to established standards, ensuring accuracy and security.

• Teamwork & Compliance:

  • Interact positively and respectfully with colleagues, remaining calm and productive even in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for professional conduct and positive representation of the brand.

  • Support company shrink and safety programs, actively contributing to a secure and efficient work environment.

  • Assist with Omni channel processes as required, ensuring seamless customer experiences across different service platforms.

📝 Enhancement Note: The "Elevated ABC Deliver" methodology is a specific sales and customer engagement framework. While not a standard RevOps term, it implies a structured approach to customer interaction that can be analyzed for effectiveness and process improvement, akin to sales enablement strategies. The emphasis on SOPs and compliance is critical for retail operations, ensuring consistency and risk mitigation.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent required. Experience:

• 0-2 years of experience in a customer-facing or retail role.

• Experience in sales or selling products/services is preferred. Required Skills:

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and deliver exceptional service.

• Basic Computer Skills: Proficiency in using basic computer applications for order processing and communication.

• Measuring Skills: Accurate measurement capabilities for custom framing projects.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including glass cutters.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

• Merchandising Standards: Understanding of how to maintain visually appealing and well-stocked retail displays.

• Adherence to SOPs: Discipline to follow Standard Operating Procedures and company policies consistently.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Proven track record of selling products or services, with an understanding of consultative selling techniques.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and the custom framing process.

• Heat Press Operation: Experience or aptitude for operating a heat press for framing applications.

• Inventory Management Basics: Understanding of stock replenishment and inventory control principles.

📝 Enhancement Note: The requirements are entry-level, typical for a part-time retail associate. The "framing equipment" and "glass cutter" are specific technical skills, and the "heat press" is also noted. The "Elevated ABC Deliver" methodology, if further elaborated, could be a key differentiator for candidates who can demonstrate proficiency in structured customer engagement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" is not explicitly required for this entry-level role, candidates are expected to demonstrate their understanding of processes through their application and interview.

• Process Adherence Examples: Be prepared to discuss instances where you followed procedures (SOPs) precisely to ensure quality or safety in previous roles.

• Customer Solution Examples: Showcase instances where you helped a customer find the right product or solution, demonstrating problem-solving and customer focus.

• System Usage: Mention any experience with point-of-sale (POS) systems, basic computer software, or inventory tracking systems.

• Quality Focus: Highlight any past experiences where you were responsible for the quality of your work and met specific standards.

Process Documentation:

• Candidates should be able to articulate their understanding of following established workflows for:
  • Order Taking and Processing: Describing steps from customer consultation to order placement.
  • Framing Production: Understanding the sequence of tasks involved in creating a custom frame.
  • Customer Service Interactions: Detailing how they would handle customer inquiries or issues.
  • Store Maintenance: Explaining how they would contribute to a clean and organized retail space.

📝 Enhancement Note: For an entry-level part-time role, a formal portfolio is unlikely. However, the emphasis on SOPs, quality, and customer solutions means candidates should be ready to discuss their past experiences in a way that demonstrates process adherence and problem-solving skills. This can be framed as an "informal portfolio" of experiences.

💵 Compensation & Benefits

Salary Range:

• $17.00 - $20.00 per hour. Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Flexible spending accounts (FSAs)
  • Commuter benefits

• Development & Support:

  • Tuition assistance
  • Adoption assistance

• Additional Perks:

  • Various voluntary insurance options

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position.

• Work hours include nights, weekends, and early mornings, as required by business needs.

• Overtime compensation may be available in accordance with state and local laws.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in the current market, especially for roles involving specialized skills like custom framing. The benefits package is comprehensive for a part-time role, indicating Michaels' commitment to employee well-being, even for non-full-time positions. The inclusion of "Tuition assistance" and "Adoption assistance" is notable.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Arts and Crafts Retail. Michaels is the leading retailer in North America for arts and crafts supplies, custom framing, and seasonal decor. They operate a significant physical store footprint alongside a robust online presence. The industry requires a focus on customer creativity, inspiration, and hands-on project support. Company Size:

• Michaels operates over 1,300 stores across North America. This large scale means established operational processes, a defined corporate structure, and significant market presence. For operations professionals, this implies opportunities within a structured environment, with potential for standardized procedures and large-scale impact. Founded:

• Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, building a brand synonymous with creativity and celebration. This longevity suggests stability and a well-developed understanding of customer needs in the arts and crafts space. Team Structure:

• Store Level: This role is part of a store team, reporting to store management (Store Manager, Assistant Store Manager). The team typically includes other Sales Associates, Framers, and potentially specialized roles depending on store size.

• Cross-functional Collaboration: While primarily focused on store operations, there will be interaction with corporate functions indirectly through adherence to company-wide policies, marketing initiatives, and Omni channel fulfillment. Collaboration is key with fellow team members to ensure smooth store operations and excellent customer service.

• Operations Focus: The store operations team is responsible for maintaining store appearance, managing inventory, executing sales transactions, and ensuring customer satisfaction. The Framer role specifically adds a layer of specialized production and consultative sales within this operational framework.

Methodology:

• Customer-Centric Approach: Michaels emphasizes a strong focus on the customer experience, from initial browsing to project completion. This is reflected in the "Elevated ABC Deliver" methodology.

• Process Standardization: The reliance on Standard Operating Procedures (SOPs) indicates a commitment to consistent operational execution across all locations.

• Data-Driven Merchandising & Inventory: While not explicitly detailed for this role, a large retailer like Michaels likely uses data for inventory management, sales forecasting, and merchandising strategies.

• Efficiency in Operations: The mention of truck unloading, stocking, and Omni channel processes highlights a focus on operational efficiency within the store environment.

Company Website:

• https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity and customer engagement. The operations aspect is deeply embedded in the retail store environment, focusing on efficiency, customer satisfaction, and product presentation.

📈 Career & Growth Analysis

Operations Career Level:

• This is an entry-level, part-time retail associate position. It serves as a foundational role within Michaels' retail operations, focusing on direct customer interaction, sales support, and specialized in-store production (framing). The responsibilities are task-oriented but require a degree of autonomy and problem-solving in customer-facing situations. Reporting Structure:

• The PT Framer reports directly to store management, typically the Assistant Store Manager or Store Manager. This direct reporting line ensures clear communication of tasks, performance feedback, and adherence to operational directives. Operations Impact:

• Direct Revenue Generation: The Framer directly contributes to revenue through sales of custom framing services and related products. Effective customer engagement and quality framing directly impact sales figures.

• Customer Loyalty & Retention: By providing memorable framing solutions and excellent service, the Framer plays a crucial role in customer satisfaction, encouraging repeat business and fostering brand loyalty.

• Store Efficiency: Adhering to SOPs, managing inventory, and participating in stocking processes contribute to the overall operational efficiency of the store, ensuring a positive shopping environment for all customers.

• Brand Representation: As a front-line employee, the Framer represents the Michaels brand, embodying its values of creativity and customer focus.

Growth Opportunities:

• Within Framing Specialization: Potential to become a lead Framer or Custom Framing Specialist, taking on more complex projects or training new team members.

• Retail Operations Progression: Opportunities to move into roles like Key Holder, Assistant Store Manager, or Store Manager, progressing through the retail management hierarchy.

• Skill Development: Continuous learning in custom framing techniques, sales strategies, and retail operations management. Michaels also offers tuition assistance, supporting broader educational and career development goals.

• Cross-Departmental Experience: Gaining experience in various store departments (e.g., merchandising, seasonal, arts & crafts) can broaden skill sets for future opportunities.

📝 Enhancement Note: Growth in this role primarily leads up the retail store management ladder or deeper into framing specialization. The "operations impact" is directly tied to customer experience and sales within a retail context.

🌐 Work Environment

Office Type:

• Public retail store setting. This is a fast-paced, customer-facing environment where interaction with the public is constant. Office Location(s):

• East Hartford, CT - specific address: 5 Main St, Ste 5B. This is a physical retail store location.

• Michaels operates over 1,300 stores across the US and Canada, offering potential for relocation or transfer opportunities based on business needs and employee performance. Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct engagement with customers on the sales floor and within the custom framing consultation area.

• Production Area: A dedicated frame shop area equipped with framing tools, equipment (glass cutter, heat press), and materials. This area requires attention to detail and adherence to safety protocols due to the nature of the tools used.

• Stock Room/Back Room: Involvement in truck unloading and stocking processes may require working in stock rooms, which may not always be climate-controlled.

• Collaborative Environment: Work requires close collaboration with fellow store team members to ensure smooth operations, efficient task completion, and a positive customer experience.

Work Schedule:

• The role requires flexibility to work nights, weekends, and early mornings.

• This is a part-time position, with hours varying based on business demand and scheduling.

• The environment is dynamic, with daily tasks that can range from customer consultations to production work and general store upkeep.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction and physical tasks. The "frame shop" adds a specialized production element.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and potentially a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: Likely to include an interview with store management (e.g., Assistant Store Manager or Store Manager). This interview will focus on:

  • Customer Service Philosophy: How you approach customer interactions and problem-solving.
  • Motivation & Availability: Why you are interested in Michaels and your flexibility for nights/weekends.
  • Basic Skills Assessment: Discussion of your measuring, computer, and equipment operation abilities.
  • Behavioral Questions: Examples of how you've handled specific situations (e.g., difficult customers, teamwork).

• Potential Practical Assessment: For a Framer role, there might be a brief demonstration of basic measuring skills or a discussion about how you would approach a framing consultation.

• Onboarding: If successful, you will proceed with onboarding, including paperwork and initial training.

Portfolio Review Tips:

• Showcase Relevant Experiences: Since a formal portfolio isn't expected, prepare to discuss specific examples from past jobs or personal projects that demonstrate:

  • Customer Service Successes: Stories of going above and beyond for customers.
  • Problem-Solving Scenarios: How you resolved issues for customers or in a previous work environment.
  • Attention to Detail: Examples of tasks where precision and accuracy were critical.
  • Teamwork: Instances where you collaborated effectively with colleagues.
  • Initiative: Times you took proactive steps to improve a process or assist others.

• Framing Interest: Express genuine interest in custom framing and the creative aspect of the role. If you have any personal framing experience or artistic background, highlight it.

• Availability: Clearly state your availability for nights and weekends, as this is a critical requirement.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, such as a customer needing help finding a specific craft item or wanting advice on a framing project.

• Problem-Solving: Prepare for questions like, "What would you do if a customer was unhappy with a framing order?" or "How would you handle a situation where you didn't have a product a customer was looking for?"

• Process Adherence: Think about how you would ensure you are following all steps for a custom framing order, from consultation to completion.

📝 Enhancement Note: The interview process is standard for retail roles, focusing on customer service, reliability, and basic competencies. Candidates should prepare to articulate their experiences in a way that aligns with the job requirements, emphasizing customer focus and process adherence.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing sales transactions, managing customer accounts, and potentially tracking custom framing orders. Proficiency in POS systems is essential.

• Basic Computer Software: For internal communications, accessing training materials, and potentially using basic design or order management software.

• Custom Framing Equipment:

  • Framing Tools: Mat cutters, saws, joining equipment, fasteners, etc.
  • Glass Cutter: Essential for precise glass sizing.
  • Heat Press: Used for certain framing applications, such as mounting or sealing.

• Measuring Tools: Tape measures, rulers, and other precision measuring devices.

Analytics & Reporting:

• While this role is not directly involved in data analysis, store performance metrics (sales, customer satisfaction scores) are likely tracked and communicated by management. Understanding how individual performance contributes to these metrics is beneficial. CRM & Automation:

• The POS system may have CRM functionalities for customer data management.

• Omni channel fulfillment processes may involve basic automation for order routing and tracking.

📝 Enhancement Note: The technology stack is primarily focused on retail operations: POS systems, basic computer literacy, and specialized framing equipment. There's less emphasis on complex analytics or automation tools typical in B2B revenue operations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: The core value is to provide an exceptional customer experience, making Michaels a welcoming and inspiring place for creators. This means prioritizing customer needs, offering solutions, and ensuring satisfaction.

• Creativity & Inspiration: The company culture celebrates creativity and encourages both employees and customers to explore their artistic potential.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and maintain a positive work environment is paramount.

• Integrity & Accountability: Adhering to company policies, ethical business practices, and taking responsibility for one's actions and work quality.

• Efficiency & Process Adherence: Following established procedures (SOPs) to ensure consistent quality, safety, and operational effectiveness.

Collaboration Style:

• Service-Oriented Teamwork: Colleagues work together to serve customers, manage store operations, and support each other during busy periods.

• Communication: Open communication with store management and team members is encouraged for task coordination, problem-solving, and sharing information.

• Mutual Support: Team members are expected to assist each other in tasks, customer service, and maintaining store standards.

• Feedback Exchange: A culture that encourages constructive feedback to improve individual and team performance, especially concerning customer service and operational execution.

📝 Enhancement Note: The culture is strongly oriented towards customer service, creativity, and teamwork within a retail setting. Values are applied through daily interactions, sales processes, and operational tasks.

⚡ Challenges & Growth Opportunities

Challenges:

• Pacing and Multitasking: Balancing customer consultations, framing production, operating the cash register, and general store upkeep simultaneously, especially during peak hours.

• Handling Diverse Customer Needs: Meeting the varied expectations and design preferences of customers for custom framing projects.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive motions.

• Seasonal Fluctuations: Adapting to busy periods (holidays, craft seasons) and ensuring consistent service and production levels.

• Technical Skill Acquisition: Learning to operate framing equipment and execute precise framing techniques effectively.

Learning & Development Opportunities:

• Custom Framing Expertise: Developing advanced skills in mat cutting, frame assembly, and design consultation.

• Sales and Customer Engagement: Improving consultative selling techniques and customer relationship management.

• Retail Operations Management: Gaining exposure to store operations, inventory control, and merchandising strategies, which can lead to leadership roles.

• Product Knowledge: Deepening understanding of art supplies, craft techniques, and framing materials.

• Formal Education Support: Access to tuition assistance can support pursuing further education in related fields like design, business, or management.

📝 Enhancement Note: Challenges are typical of a retail environment with a specialized production component. Growth opportunities are structured within the retail hierarchy and specialization paths.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is upset about the quality of their framing order?"

• Problem-Solving: "What would you do if you were short-staffed during a busy weekend?" "How would you ensure accuracy when measuring for a custom frame?"

• Operations & Process: "How important are Standard Operating Procedures to you, and why?" "Walk me through the steps you would take to fulfill a custom framing order, from consultation to completion."

• Motivation & Fit: "Why are you interested in working for Michaels?" "What do you know about custom framing?" "Why are you available to work nights and weekends?"

Company & Culture Questions:

• Brand Understanding: "What does creativity mean to you?" "What do you like about Michaels as a brand?"

• Teamwork: "Describe a time you worked effectively as part of a team." "How do you handle disagreements with colleagues?"

• Values Alignment: Be prepared to discuss how you embody values like customer focus, integrity, and teamwork.

Portfolio Presentation Strategy:

• Narrative Approach: Instead of a formal portfolio, prepare concise stories using the STAR method (Situation, Task, Action, Result) to illustrate your skills and experiences related to customer service, problem-solving, attention to detail, and teamwork.

• Highlight Relevant Skills: Emphasize any experience with tools, measuring, sales, or customer interaction. If you have personal projects or artistic talents, mention them to show passion.

• Demonstrate Enthusiasm: Convey genuine interest in custom framing and the opportunity to help customers bring their creative visions to life.

• Availability Confirmation: Reiterate your availability for nights and weekends clearly.

📝 Enhancement Note: Interview preparation should focus on articulating past experiences through behavioral examples, demonstrating customer focus, and confirming availability and reliability.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any prior retail or sales roles, and any mention of precision, measurement, or equipment operation. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift").

• Prepare Your "Informal Portfolio": Think of 2-3 specific examples from previous roles or personal experiences that showcase your customer service skills, problem-solving abilities, attention to detail, and teamwork. Be ready to discuss these using the STAR method.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on behavioral examples and demonstrating enthusiasm for the role and Michaels. Practice articulating your availability for nights and weekends.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company mission. Understanding their brand values will help you articulate your fit during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.