PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Store - 11655 Bandera Rd, San Antonio, Texas, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-24

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building strong customer relationships, understanding their needs, and delivering tailored framing solutions.

• The PT Framer will execute sales and production targets for custom framing orders, ensuring high-quality and timely completion.

• Maintaining visual merchandising standards in the ready-made frame department and other assigned areas is crucial for an optimal shopping experience.

• This position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

📝 Enhancement Note: While the title is "PT Framer," the responsibilities lean heavily into a consultative sales and customer service role within a specialized retail department. The "PT" signifies Part-Time, indicating a flexible schedule often suitable for individuals seeking supplementary income or entry-level retail experience. The core operations aspect lies in managing the custom framing process from customer interaction through to final product delivery, ensuring a seamless workflow and customer satisfaction.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging with shoppers and understanding their creative needs for custom framing projects.

• Utilize the "Elevated ABC Deliver" methodology to drive sales and achieve production targets for the custom framing department.

• Execute custom framing orders with a high degree of craftsmanship, ensuring quality standards and on-time delivery.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Outlet) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-merchandised and fully stocked store.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs for all operational tasks.

• Actively participate in and support shrink and safety programs to maintain a secure and accident-free environment.

• Interact positively and respectfully with colleagues, promoting a collaborative team environment and embodying company values.

• Participate in truck un-load and stocking processes, ensuring adherence to truck standards and budget compliance.

• Operate the cash register accurately, executing cash handling procedures to company standards and assisting with customer transactions.

• Acknowledge all customers promptly, assist with product location, and offer solutions to meet their needs.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, and operational execution within a specific retail niche. The emphasis on "Elevated ABC Deliver" and "Omni channel processes" suggests a modern retail approach that requires adaptability and a customer-centric mindset, crucial for operations in today's retail landscape.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required; formal training in art, design, or a related field is a plus but not mandatory.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Demonstrated ability to learn and operate specialized equipment and follow detailed procedures. Required Skills:

• Basic computer proficiency for order entry, system navigation, and communication.

• Fundamental measuring skills for accurate framing and material estimation.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to maintain a clean, organized, and well-merchandised workspace.

• Basic understanding of inventory management and stocking principles.

• Adherence to safety protocols and procedures. Preferred Skills:

• Prior retail sales experience, with a proven ability to engage customers and drive sales.

• Experience in selling products or services, demonstrating persuasive communication and needs-assessment skills.

• Familiarity with custom framing processes, materials, or design principles.

• Experience operating a cash register and handling financial transactions.

📝 Enhancement Note: The qualifications emphasize foundational skills necessary for retail operations and customer engagement, with specific technical requirements for the framing function. The "preferred" skills indicate areas where candidates can differentiate themselves, particularly in sales acumen and prior framing knowledge, which directly impacts operational efficiency and revenue generation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to highlight relevant project examples in their resume or during the interview.

• Showcase instances of successful customer relationship building and problem-solving in a retail or service context.

• Provide examples of how you've contributed to sales targets or improved customer satisfaction in previous roles.

• Document any experience with process adherence, workflow optimization, or efficient task completion. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) and company guidelines.

• Ability to articulate how they would learn and implement new processes related to custom framing, sales, and store operations.

• Demonstrate an understanding of the importance of accurate order processing and quality control in a production environment.

📝 Enhancement Note: For an entry-level retail operations role like this, the "portfolio" is more about demonstrated experience and understanding of operational principles rather than a formal collection of work. The emphasis is on a candidate's ability to learn, adapt, and execute established processes, with an understanding of their impact on customer experience and sales.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates with custom framing responsibilities in San Antonio, Texas, the estimated salary range is likely between $12.00 - $16.00 per hour.

Benefits:

• 401(k) with employer match (eligibility criteria apply)

• Employee Assistance Program (EAP) for confidential support

• Medical, Dental, and Vision coverage options (eligibility criteria apply)

• Telemedicine services for convenient healthcare access

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses

• Commuter benefits to assist with transportation costs

• Tuition assistance programs to support continuous learning

• Adoption assistance to support team members growing their families

• Employee discounts on Michaels products and services

• Access to partner discount programs

Working Hours: This is a part-time position. Actual hours will vary based on store needs and scheduling, but typically range from 15-30 hours per week. Work hours include nights, weekends, and early mornings, as required by store operations.

📝 Enhancement Note: The salary range is estimated based on typical part-time retail associate wages in the San Antonio, Texas area, factoring in the specialized skill of custom framing which may command a slightly higher rate than general sales associates. The benefits listed are comprehensive for a part-time role, indicating a commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America.

Company Size: Over 1,300 stores in the US and Canada. The company has a significant retail footprint and employs a large workforce.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing history in the retail sector, known for its focus on creativity and customer engagement.

Team Structure:

• The PT Framer will be part of the store's operational team, likely reporting to a Framing Department Manager or Store Manager.

• Collaboration will occur with fellow sales associates, department specialists, and potentially visual merchandisers.

• The role involves direct interaction with customers, making customer engagement a key aspect of the team's function. Methodology:

• Emphasis on customer-centric sales and service, utilizing established sales techniques and relationship-building strategies.

• Strict adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and maintenance of operational standards.

• Focus on visual merchandising and store presentation to enhance the shopping experience and drive sales.

• Commitment to safety and loss prevention programs to ensure a secure environment for employees and customers.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within the dynamic arts and crafts retail sector, emphasizing creativity and customer experience. The company's size and history suggest established operational frameworks and a culture that values both individual contribution and adherence to company-wide standards. The operational focus is on efficient store management, engaging customer service, and specialized product knowledge.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations structure. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and specialized retail functions like custom framing.

Reporting Structure: The PT Framer typically reports to a Framing Department Manager or a Store Manager, who oversees daily store operations and team performance.

Operations Impact: The PT Framer directly impacts store operations through:

• Driving sales within the custom framing department, contributing to overall store revenue.

• Enhancing customer satisfaction and loyalty through expert service and quality product delivery.

• Maintaining visual standards and operational efficiency within their designated area.

• Contributing to a positive and productive team environment. Growth Opportunities:

• Skill Development: Opportunities to become proficient in advanced custom framing techniques, sales strategies, and customer engagement.

• Cross-Training: Potential to gain experience in other store departments, broadening retail operational skills.

• Advancement: With demonstrated performance and commitment, potential for promotion to Lead Framer, Department Manager, or other leadership roles within Michaels stores.

• Specialization: Deepen expertise in custom framing, becoming a go-to resource for complex projects and customer consultations.

📝 Enhancement Note: This role offers a clear pathway for entry-level individuals to develop foundational retail operations skills, with potential for growth into more specialized or leadership positions within Michaels. The emphasis is on building practical experience in customer interaction, sales, and operational execution.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, involving interaction with a diverse customer base.

Office Location(s): The specific location is Store - 11655 Bandera Rd, San Antonio, Texas. This is a typical retail store environment with distinct departments.

Workspace Context:

• The primary workspace includes the retail sales floor, the custom framing counter/work area, and potentially stock rooms.

• The frame shop area contains specialized equipment such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The environment is generally climate-controlled, though some stock rooms may not be.

• Opportunities for collaboration exist with fellow team members on sales, stocking, and customer service tasks.

Work Schedule: The work schedule is part-time and will include nights, weekends, and early mornings as dictated by store operating hours and business needs. Flexibility is key for this role.

📝 Enhancement Note: The work environment is a standard retail setting with a specialized area for custom framing. The operational aspects involve managing customer flow, maintaining presentation standards, and safely operating equipment within a public-facing space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application followed by a brief phone or video screening by an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location, likely with the Store Manager or Framing Department Manager. This will focus on behavioral questions, customer service scenarios, and assessing fit with the team culture.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to customer consultations and problem-solving.

• Final Evaluation: May involve a brief walkthrough of the store and framing area, and discussion of availability and expectations.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss specific examples from past experiences that demonstrate:

  • Customer Service Excellence: How you've gone above and beyond for customers.
  • Sales Acumen: Instances where you successfully sold a product or service by understanding customer needs.
  • Problem-Solving: How you've handled challenging customer situations or operational issues.
  • Process Adherence: Your understanding of following instructions and SOPs.

• Be ready to articulate how your skills and experience align with the responsibilities of a PT Framer. Challenge Preparation:

• Prepare for scenarios related to customer interactions:

  • "A customer wants a frame for a very unique piece of art; how would you approach helping them?"
  • "How would you handle a situation where a customer is unhappy with the framing quote?"
  • "Describe a time you had to upsell a product or service."

• Understand the importance of safety and accuracy in a framing environment.

• Be ready to discuss your availability and commitment to part-time retail work, including nights and weekends.

📝 Enhancement Note: The interview process is designed to assess a candidate's customer service skills, sales aptitude, and ability to follow operational procedures in a retail setting. Preparation should focus on behavioral examples and understanding the specific demands of a custom framing role within a retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially order entry for custom framing. Proficiency in cash handling and operating a POS is essential.

• Custom Framing Software/Equipment: Specific framing machinery (e.g., mat cutters, jointers, presses) and potentially design software for visualizing framing options.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

• Basic Computer Skills: For accessing company portals, communication, and potentially basic order management.

Analytics & Reporting:

• While not directly managing analytics, understanding how sales figures and order completion rates contribute to store performance is beneficial.

• Awareness of inventory tracking systems for ready-made frames and framing supplies. CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a structured approach to customer interaction, which can be considered a form of customer relationship management.

• Omni-channel processes suggest integration between online and in-store systems for order fulfillment.

📝 Enhancement Note: The technology stack for this role is primarily focused on retail point-of-sale systems, specialized framing equipment, and basic computer literacy. The operational emphasis is on accurate data entry, efficient use of equipment, and understanding how these tools support sales and customer service objectives.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales.

• Creativity & Passion: Embracing the joy of creativity that Michaels promotes, both in personal work and in helping customers realize their artistic visions.

• Integrity & Respect: Upholding company values, treating colleagues and customers with respect, and acting with honesty in all dealings.

• Efficiency & Quality: Striving for efficient execution of tasks while maintaining high standards of quality in custom framing and store presentation.

• Teamwork: Collaborating effectively with team members to achieve store goals and provide a seamless customer experience.

Collaboration Style:

• A collaborative environment where team members support each other in serving customers and managing store operations.

• Open communication is encouraged for problem-solving and sharing best practices.

• Cross-functional interaction with other sales associates and management to ensure all aspects of store operations are covered.

📝 Enhancement Note: Michaels fosters a culture that blends customer-centric retail operations with a passion for arts and crafts. The values emphasize integrity, teamwork, and a commitment to quality and efficiency, all critical for successful retail operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales consultations, custom framing production, stocking, and cashier duties in a fast-paced retail environment.

• Customer Expectations: Managing diverse customer needs and expectations for custom framing projects, which can range from simple to highly complex.

• Technical Skill Acquisition: Learning to operate framing equipment safely and accurately, and mastering the nuances of different framing materials and techniques.

• Sales Pressure: Meeting individual and department sales targets while maintaining a focus on quality and customer satisfaction.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing processes, equipment operation, sales techniques, and POS system usage.

• Product Knowledge: Continuous learning about framing materials, styles, and design trends to better serve customers and drive sales.

• Customer Service Skills: Development of advanced communication, problem-solving, and relationship-building skills through hands-on experience.

• Potential for Advancement: Opportunities to grow into lead roles or management positions within Michaels stores.

📝 Enhancement Note: The role presents opportunities to develop practical skills in a specialized retail function, alongside core customer service and sales competencies. Overcoming challenges involves learning new technical skills and adapting to the demands of a customer-facing retail environment.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" Focus on empathy, problem-solving, and de-escalation.

• Sales Approach: "How would you approach a customer who seems unsure about custom framing options?" Highlight your ability to ask probing questions and offer solutions.

• Process & Accuracy: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment, especially for custom orders?" Emphasize consistency, quality, and customer satisfaction.

• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a goal." Showcase collaboration and support.

Company & Culture Questions:

• "What do you know about Michaels and our focus on creativity?" Research the company's mission, values, and product offerings.

• "Why are you interested in working in the custom framing department specifically?" Connect your interests to the role's responsibilities.

• "How do you handle working under pressure or meeting sales targets?" Discuss your strategies for staying organized and motivated. Portfolio Presentation Strategy:

• Instead of a formal portfolio, prepare concise "mini case studies" from your past experiences:

  • Customer Interaction Example: Briefly describe a challenging customer interaction and your resolution.
  • Sales Success Example: Share an instance where you successfully sold a product or service, detailing your approach.
  • Process Improvement/Adherence Example: Mention a time you followed a complex process accurately or suggested a minor improvement.

• Focus on articulating the situation, your action, and the positive result (STAR method).

📝 Enhancement Note: Interview preparation should focus on behavioral questions demonstrating customer service, sales aptitude, and an understanding of operational processes. Being able to articulate past experiences using the STAR method will be highly beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "cash handling." Quantify achievements where possible (e.g., "Increased sales by X%" or "Handled X transactions daily").

• Portfolio Preparation: Mentally prepare brief examples of your experience using the STAR method, focusing on customer interactions, sales successes, and adherence to procedures, as a formal portfolio is not required.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating your customer service skills, problem-solving abilities, and willingness to learn and adhere to operational processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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