PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Monrovia, California, United States (Monrovia-729 E Huntington Dr)

Job Type: Part-Time

Category: Retail Operations / GTM Support (Customer-Facing)

Date Posted: May 01, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in the custom framing department.

• It involves direct customer engagement, consultative selling of framing solutions, and ensuring product availability and store presentation standards.

• Key operational aspects include managing custom order fulfillment, operating specialized equipment, and adhering to company policies and safety protocols.

• The position requires a blend of customer service, sales acumen, and basic operational execution within a retail store setting.

📝 Enhancement Note: While not a traditional Revenue Operations or Sales Operations role, this position requires operational execution in a customer-facing sales environment. The "Framer" title implies a specialized operational function within the retail context, focusing on the process of custom framing from order intake to production and customer delivery. The "PT" designation indicates a part-time commitment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and providing expert advice on custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to drive sales and production results, acting as a personal designer for customers.
  • Acknowledge customers promptly, assist them in locating products, and provide effective solutions to their needs.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality and within established timelines, adhering to Standard Operating Procedures (SOPs).
  • Operate framing equipment, including glass cutters, and potentially heat presses, safely and efficiently.
  • Ensure accurate measurement and production for all custom framing projects.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised, in-stock, and clutter-free.
  • Participate actively in truck un-loading and stocking processes, adhering to company standards and timelines.
  • Support inventory management through accurate stocking and replenishment.

• Customer Service & Store Maintenance:

  • Deliver friendly and helpful customer service, assisting customers with their shopping needs.
  • Ensure a safe, clean, and organized store environment for both customers and team members.
  • Support shrink and safety programs through diligent adherence to policies and procedures.

• Point of Sale & Omni-Channel Support:

  • Operate the cash register and execute cash handling procedures according to company standards.

  • Assist with Omni-channel processes, such as order fulfillment or customer pick-ups, as required.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational execution. The emphasis on "Elevated ABC Deliver" suggests a structured approach to sales and customer interaction that candidates should be prepared to discuss in terms of process and outcome.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience is targeted, indicating an entry-level role where training will be provided for specialized skills.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, inventory management software, and basic computer applications.

• Basic Measuring Skills: Precision in taking measurements for custom framing orders.

• Framing Equipment Operation: Proficiency or willingness to learn to operate framing equipment and glass cutters safely and effectively.

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for consultative selling and promoting custom framing solutions to drive sales.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.

• Adherence to SOPs: Ability to follow Standard Operating Procedures and company programs consistently.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment.

• Sales Experience: Proven track record of selling products or services, ideally in a custom or consultative setting.

• Merchandising Skills: Ability to maintain visually appealing and well-organized product displays.

• Inventory Management: Familiarity with stock management, replenishment, and loss prevention practices.

📝 Enhancement Note: The "basic" qualifier for computer and measuring skills suggests that while foundational knowledge is required, significant on-the-job training will be provided. The emphasis on sales and customer service indicates that soft skills are as critical as technical aptitudes for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates can demonstrate relevant skills through examples:
  • Customer Interaction Examples: Anecdotes detailing how you've successfully resolved customer issues or exceeded expectations in previous roles.
  • Sales Success Stories: Specific instances where you've met or surpassed sales targets, ideally by understanding customer needs and offering tailored solutions.
  • Process Adherence Examples: How you've followed established procedures to ensure quality and consistency in your work.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Design: How they approach tasks to ensure efficiency and accuracy, particularly in custom order processes.
  • Implementation & Automation: While this role is hands-on, understanding how systems (like POS) support workflows is beneficial.
  • Measurement & Analysis: How they track personal performance (e.g., sales targets, order accuracy) and contribute to overall store metrics.

📝 Enhancement Note: For an entry-level retail position, a traditional operations portfolio is not expected. However, candidates can prepare "mini-case studies" or specific examples from previous experiences (retail, customer service, or even academic projects) that illustrate their ability to follow processes, solve problems, and deliver results.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $17.00 - $20.00 per hour.

• Explanation: This range is directly provided in the job description. It reflects an entry-level to slightly experienced part-time position in the Monrovia, California area, considering the cost of living and typical retail compensation for specialized roles like framing.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage.

• Paid Time Off (PTO): Accrued paid leave.

• Tuition Assistance: Support for continuing education.

• Employee Discounts: Generous discounts on Michaels products.

• Other Benefits: Additional benefits are available, as detailed on mikbenefits.com.

Working Hours:

• This is a Part-Time position.

• Working hours include nights, weekends, and early mornings. The job description mentions up to 40 hours per week, but as a part-time role, actual hours may vary and are subject to scheduling needs.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in high-cost areas like Monrovia, CA. The benefits package, especially for part-time employees, is robust and a significant draw.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, home décor, and custom framing.

Company Size: Large (over 1,300 stores across North America). This indicates a structured corporate environment with established processes and a significant employee base.

Founded: 1973. With decades of history, Michaels has a well-established brand presence and operational framework.

Team Structure:

• Operations within a Store: This role is part of a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Cross-functional Collaboration: While primarily focused on the framing department, the role requires interaction with other store associates for stocking, customer assistance across departments, and Omni-channel fulfillment.

• Reporting Structure: Typically, store associates report to supervisors or managers, with a clear hierarchy within the store unit.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and delivering personalized solutions ("Elevated ABC Deliver").

• Process Adherence: Strong focus on Standard Operating Procedures (SOPs) for consistency, quality, and compliance.

• Data-Driven (Store Level): While not analytics-heavy, the role contributes to store performance metrics like sales, customer satisfaction, and inventory accuracy.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational efficiency within a structured retail framework. Understanding the balance between creative solutions and operational adherence is key.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role is designed for individuals starting their careers or transitioning into retail operations with a focus on a specific specialized department.

Reporting Structure: Direct reporting to store management. Opportunities exist to learn from experienced team members and supervisors regarding sales techniques, operational processes, and customer service best practices.

Operations Impact:

• Direct Revenue Generation: Through consultative sales of custom framing, this role directly contributes to the store's sales targets.

• Customer Loyalty: Positive framing experiences can drive repeat business and enhance overall customer loyalty to Michaels.

• Brand Representation: As a front-line employee, the Framer is a key representative of the Michaels brand, influencing customer perception through service quality.

Growth Opportunities:

• Within Framing: Potential to become a lead framer or department supervisor, taking on more responsibility for team training, inventory management, and sales targets.

• Across Store Operations: Progression to other store leadership roles (e.g., Key Holder, Assistant Manager) by demonstrating strong operational skills, sales performance, and customer service.

• Skill Development: Opportunities to deepen expertise in custom framing techniques, consultative sales, and retail operations management.

• Cross-functional Exposure: Learning about other areas of store operations, merchandising, and inventory management.

📝 Enhancement Note: For an entry-level, part-time role, the growth path is primarily within the retail store structure. Demonstrating proficiency in sales, operations, and customer service can open doors to supervisory or management positions within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and often fast-paced.

Office Location(s): Monrovia, California (729 E Huntington Dr). Specific details about the store's accessibility or amenities would be location-dependent.

Workspace Context:

• Collaborative Environment: Work involves interacting with customers and fellow team members.

• Specialized Tools: The framing shop includes specialized equipment like glass cutters and heat presses, requiring careful handling and adherence to safety protocols.

• Customer Interaction: Significant time is spent on the sales floor and within the framing department, directly engaging with customers.

• Stock Room: Some stock room areas may not be climate-controlled, contrasting with the climate-controlled public retail areas.

Work Schedule:

• Part-time hours.

• Must be available to work nights, weekends, and early mornings, aligning with retail operating hours. Flexible scheduling is often a feature of part-time roles, but availability during peak times is crucial.

📝 Enhancement Note: The work environment requires adaptability, strong interpersonal skills, and the ability to manage multiple tasks in a busy retail setting. Safety protocols are paramount due to the specialized equipment used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Screening: Review of resume and application details against basic requirements.

• Phone Screen/Initial Interview: May involve a brief conversation with an HR representative or store manager to assess basic qualifications, availability, and cultural fit.

• In-Person Interview: Typically conducted at the store location. This will likely involve:

  • Behavioral Questions: Assessing past experiences related to customer service, problem-solving, teamwork, and handling difficult situations.
  • Situational Questions: Presenting scenarios relevant to the Framer role (e.g., "How would you handle a customer unhappy with their framing order?" or "How would you approach selling a high-value framing package?").
  • Skills Assessment: Discussion of basic computer and measuring skills, and potentially a demonstration or discussion about operating framing equipment.
  • Tour of the Framing Area: Familiarization with the workspace.

• Final Assessment: Evaluation of overall fit, enthusiasm, and readiness for the role.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio isn't expected. Instead, focus on preparing:
  • STAR Method Examples: For behavioral questions, prepare concise stories using the STAR (Situation, Task, Action, Result) method that highlight your customer service, sales, problem-solving, and process-following abilities.
  • Sales Approach: Be ready to articulate how you would approach a customer looking for framing services, focusing on consultative selling and understanding their needs.
  • Process Understanding: Discuss how you ensure accuracy and quality in your work, referencing any past experiences where you followed procedures diligently.

Challenge Preparation:

• Scenario-Based Challenges: Be prepared for hypothetical situations related to customer interactions, sales objections, or operational issues within the framing department.

• Product Knowledge (Basic): While training will be provided, showing initiative by browsing Michaels' framing options online beforehand can be beneficial.

• Enthusiasm for Creativity: Express genuine interest in art, crafts, and helping customers bring their creative visions to life through framing.

📝 Enhancement Note: The interview process is designed to assess customer service skills, sales potential, and basic operational aptitude. Candidates should highlight their ability to learn quickly and follow established procedures.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially tracking custom orders.

• Basic Computer Applications: For internal communications, scheduling, and potentially accessing training materials.

• Framing Equipment:

  • Measuring Tools: Tape measures, rulers.
  • Cutting Tools: Glass cutters, mat cutters, potentially specialized framing saws.
  • Assembly Tools: Staplers, jointers, hardware applicators.
  • Finishing Tools: Heat presses (potentially for specific finishes or applications).

• Inventory Management System: Likely integrated with the POS, for tracking stock levels of frames, mats, glass, and supplies.

Analytics & Reporting:

• While the Framer role doesn't directly generate complex reports, they contribute to store-level metrics tracked by management, such as:
  • Sales Performance: Individual sales figures, average transaction value (ATV).
  • Production Metrics: Order completion rates, turnaround times.
  • Inventory Accuracy: Contribution to stock counts and reduction of shrink.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM features to track customer purchase history, which can inform personalized sales approaches.

• Automation: POS systems automate transaction processing. Advanced automation is unlikely at this level, but understanding the role of technology in streamlining operations is beneficial.

📝 Enhancement Note: Proficiency in basic computer use and a willingness to learn specialized framing equipment are key. The role is supported by established retail technology for sales, inventory, and potentially basic customer tracking.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and quality framing solutions.

• Creativity & Passion: Embracing the joy of creativity and helping customers express themselves through their framing projects.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive work environment.

• Integrity & Accountability: Adhering to company policies, SOPs, and safety guidelines; taking responsibility for tasks and sales.

• Efficiency & Quality: Balancing speed of service with the meticulous standards required for custom framing.

Collaboration Style:

• Customer-Centric Collaboration: Working with customers to design and create their ideal framing solutions.

• Interdepartmental Support: Assisting colleagues in other departments when needed and receiving support in return.

• Feedback Exchange: Openness to receiving and giving constructive feedback to improve individual and team performance.

• Process-Oriented: Following established workflows and best practices to ensure consistency and efficiency across the team.

📝 Enhancement Note: Michaels promotes a culture that blends a passion for creativity with disciplined operational execution. Team members are expected to be customer-focused, collaborative, and committed to upholding company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time between customer consultations/sales and the actual framing production process.

• Handling Customer Expectations: Meeting diverse customer needs and preferences, sometimes requiring creative problem-solving within framing constraints.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing materials and techniques.

• Maintaining High Standards: Consistently delivering quality work in a potentially fast-paced environment.

• Omni-Channel Complexity: Integrating online orders with in-store fulfillment processes.

Learning & Development Opportunities:

• Framing Expertise: Deepening knowledge of matting, framing styles, glass types, and preservation techniques.

• Sales & Customer Service Skills: Enhancing consultative selling abilities and customer relationship management.

• Retail Operations: Gaining experience in inventory management, visual merchandising, and point-of-sale operations.

• Product Knowledge: Expanding understanding of Michaels' full product range beyond custom framing.

• Potential for Advancement: As mentioned, opportunities exist for progression into supervisory or management roles within the store.

📝 Enhancement Note: This role offers a solid foundation in retail operations and specialized craft skills. Challenges are balanced by opportunities for skill development and career progression within the Michaels organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you successfully helped a customer find the perfect solution for their needs."
  • "How would you approach a customer who seems unsure about what framing options are best for their artwork?"
  • "Imagine a customer is unhappy with their custom framing order. How would you handle this situation?"

• Operational Aptitude:

  • "How do you ensure accuracy when performing detailed tasks, such as measuring?"
  • "What steps would you take to maintain a safe and organized workspace in the framing department?"
  • "Describe your experience with operating machinery or specialized equipment."

• Teamwork & Adaptability:

  • "Tell me about a time you had to work collaboratively with a team to achieve a goal."

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?"

• "What do you know about Michaels' commitment to creativity and customer service?"

Portfolio Presentation Strategy:

• Prepare STAR Method Examples: For behavioral questions, have 2-3 stories ready that showcase your customer service, sales, problem-solving, and process-following skills.

• Articulate Your Sales Approach: Be ready to explain how you would guide a customer through the custom framing process, from initial consultation to finalizing the order.

• Demonstrate Enthusiasm: Show genuine interest in the creative aspect of framing and helping customers preserve their memories or artwork.

📝 Enhancement Note: Focus on demonstrating strong customer service skills, a proactive sales mindset, an ability to follow instructions, and a genuine interest in the craft and creativity aspects of the role.

📌 Application Steps

To apply for this operations position:

• Submit Your Application: Complete and submit your application through the provided Workday link.

• Tailor Your Resume: Highlight any relevant customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Exceeded sales targets by X%," "Handled Y customer inquiries daily").

• Prepare for Interview Questions: Review common retail interview questions, focusing on customer service, sales scenarios, and operational responsibilities. Prepare specific examples using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest and cultural fit.

• Showcase Your "Framer" Mindset: Be ready to discuss your attention to detail, appreciation for craftsmanship, and desire to help customers bring their creative visions to life.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.