PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Beaverton, Oregon, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: October 04, 2026

Experience Level: 0-2 years

🚀 Role Summary

• Customer-Centric Framing Solutions: Focus on building strong customer relationships by understanding their needs and providing expert custom framing solutions that create memorable experiences.

• Sales and Production Excellence: Drive sales and achieve production targets by effectively utilizing sales techniques and adhering to operational standards for custom framing orders.

• Operational Efficiency and Standards: Maintain high standards in store presentation, inventory management, and operational procedures to ensure a safe, clean, and well-merchandised environment.

• Cross-Functional Support: Contribute to broader store operations, including stocking, merchandising, and assisting with omni-channel processes, while upholding company values and safety protocols.

📝 Enhancement Note: This role is positioned as a "PT Framer," indicating a part-time capacity. The emphasis on "building customer relationships while creating a memorable framing solution" and "deliver sales and production results" suggests a blend of direct customer interaction, sales-driven responsibilities, and hands-on production work within the custom framing department. The inclusion of "Elevated ABC Deliver" points to a specific sales methodology or customer engagement program the company utilizes, which would be beneficial to research.

📈 Primary Responsibilities

• Customer Engagement and Sales:

  • Proactively engage with customers, building rapport and identifying their custom framing needs through consultative selling techniques.
  • Utilize the "Elevated ABC Deliver" methodology to guide customers through design choices, material selection, and final framing solutions.
  • Achieve and exceed personal sales and production targets for custom framing orders.

• Custom Framing Production:

  • Accurately measure, cut, assemble, and finish custom framing orders according to design specifications and quality standards.
  • Operate and maintain framing equipment, including but not limited to, mat cutters, saws, and heat presses, ensuring safety and precision.
  • Ensure all framing orders are completed on time and to the highest quality benchmarks.

• Store Operations and Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas.
  • Execute directed replenishment and planogram adherence to ensure products are attractively displayed and readily available.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to company standards and efficient inventory management.

• Customer Service and Support:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register accurately, handling cash, credit, and other payment methods in accordance with company cash handling procedures.
  • Support omni-channel processes, including order fulfillment and customer pick-ups, as required.

• Adherence to Policies and Values:

  • Strictly adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational integrity.

  • Uphold company values by interacting respectfully, maintaining a positive attitude, and serving as a role model for colleagues and customers.

  • Actively participate in and support company shrink and safety programs.

📝 Enhancement Note: The responsibilities highlight a hands-on role with a significant customer-facing component. The emphasis on "Standard Operating Procedures (SOP's)" and "Company programs" suggests a structured work environment where process adherence is critical. The mention of "Omni channel processes" indicates the need for familiarity with integrated retail operations, including online order fulfillment and in-store pickup.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required; additional vocational training in design or fabrication is a plus. Experience:

• 0-2 years of experience in a retail or customer-facing role, with a focus on sales or service delivery.

• Demonstrated ability to learn and apply new skills in a production or fabrication environment. Required Skills:

• Customer Service Excellence: Proven ability to build customer relationships, understand needs, and provide solutions in a retail setting.

• Basic Computer Skills: Proficiency in using computers for point-of-sale (POS) transactions, inventory lookups, and basic communication.

• Measuring and Fabrication Aptitude: Accurate basic measuring skills and the ability to learn to operate framing equipment and tools safely and effectively.

• Cash Handling Proficiency: Experience operating a cash register and handling financial transactions accurately and securely.

• Merchandising Awareness: Understanding of how to maintain visually appealing and well-stocked retail displays.

Preferred Skills:

• Retail Sales Experience: Previous experience in a sales-driven retail environment, particularly in areas like art, home decor, or custom services.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles is highly advantageous.

• Equipment Operation Experience: Prior experience with tools and equipment similar to those used in framing (e.g., saws, cutters, presses).

• Visual Merchandising Skills: Ability to create and maintain attractive product displays that drive sales.

📝 Enhancement Note: The "0-2" experience level suggests this role is entry-level and focused on training and development. The distinction between required and preferred skills clearly outlines the foundational capabilities expected versus those that would make a candidate stand out. The mention of "basic measuring skills" and "ability to operate the framing equipment and glass cutter" are core technical proficiencies for this specific role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples of how you have successfully built customer relationships, understood needs, and provided tailored solutions (even if from non-framing roles).

• Sales Achievement Documentation: Any quantifiable evidence of sales success, such as exceeding targets or contributing to team sales goals.

• Process Adherence Examples: Demonstrations of how you have followed established procedures or SOPs to ensure quality and consistency in previous roles.

• Problem-Solving Scenarios: Brief descriptions of how you have resolved customer issues or operational challenges in a retail or service context.

Process Documentation:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are expected to articulate their understanding of following processes.

• Be prepared to discuss how you would learn and implement framing processes and SOPs.

• Highlight any experience you have with learning new technical skills or operating new equipment.

📝 Enhancement Note: For an entry-level "PT Framer" role, a formal portfolio is less likely to be a strict requirement. However, candidates should be prepared to discuss their past experiences in a way that demonstrates their aptitude for the core responsibilities. Framing these experiences as mini "case studies" of customer interaction, sales, and process adherence will be beneficial.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in the Beaverton, Oregon area with 0-2 years of experience, the estimated hourly wage is between $14.00 - $17.00 per hour. This range accounts for the cost of living in the region and the specific skills required for custom framing. Benefits:

• Core Benefits:

  • 401(k) with employer match: Opportunity to save for retirement with company contributions.
  • Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with costs related to commuting to work.

• Additional Perks:

  • Tuition Assistance: Support for continuing education and skill development.

  • Adoption Assistance: Financial aid for team members growing their families through adoption.

  • Voluntary Insurance Options: Supplemental insurance policies for additional coverage.

  • Employee Discounts: Significant discounts on Michaels products.

  • Partner Discount Programs: Access to discounts with affiliated companies. Working Hours:

• This is a part-time position, with an expected workweek of approximately 20-30 hours.

• Work hours will include nights, weekends, and early mornings, reflecting the demands of a retail environment. Flexibility in scheduling is expected to meet business needs.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail positions in a major metropolitan area like Portland/Beaverton, OR, considering the specialized nature of framing. The benefits listed are comprehensive and standard for a company of Michaels' size, with specific mention of programs beneficial for personal and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Home Decor

Company Size: Large (Over 10,000 employees)

Founded: 1973

Company History: Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to become the leading destination for creating and celebrating in North America, operating over 1,300 stores across the US and Canada. Their purpose is to "fuel the joy of creativity and celebration," which permeates their brand and customer interactions.

Team Structure:

• Store-Level Operations: This role is part of a local store team, typically led by a Store Manager, with departmental leads or supervisors (e.g., Framing Manager, Sales Floor Lead).

• Cross-Functional Collaboration: Team members are expected to collaborate across various store functions, including sales floor, custom framing, and inventory management.

• Reporting: The PT Framer will report to a designated supervisor or manager within the store, likely overseeing the custom framing department or general sales floor operations.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as seen in the "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is a key aspect, ensuring consistency in customer service, sales, and production.

• Data-Informed Merchandising: While not a data analyst role, the emphasis on merchandising and inventory management suggests an awareness of product presentation and stock optimization.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates in a highly competitive retail environment. Their focus on "creativity and celebration" suggests a culture that values passion, innovation, and customer engagement. The "Elevated ABC Deliver" methodology is a critical piece of their customer engagement strategy and understanding it will be key.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role serves as an entry point into retail operations, specifically within the specialized area of custom framing. It requires foundational customer service and operational skills, with significant on-the-job training provided for framing techniques and equipment. Reporting Structure:

• The PT Framer will report to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager, depending on the store's hierarchy. This structure allows for direct guidance and supervision in executing daily tasks and learning new skills. Operations Impact:

• The PT Framer directly impacts store revenue through custom framing sales and general retail sales.

• Their role in providing excellent customer service contributes to customer loyalty and positive brand perception.

• Efficient execution of framing production ensures customer satisfaction and repeat business.

• Maintaining store standards and assisting with inventory management contributes to overall store profitability and operational efficiency. Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing, becoming a go-to resource for complex projects and customer consultations.

• Sales Advancement: Progress to higher sales roles, potentially becoming a lead sales associate or department specialist with greater responsibility.

• Leadership Potential: With demonstrated performance and leadership qualities, opportunities may arise for roles such as Framing Supervisor, Key Holder, or Assistant Manager positions within the store.

• Cross-Departmental Experience: Gain exposure to various store operations, potentially leading to roles in visual merchandising, inventory management, or other specialized areas.

• Company-Wide Mobility: Michaels operates numerous stores, offering potential for relocation or advancement to corporate roles in areas like merchandising, operations, or training for high-performing individuals.

📝 Enhancement Note: The growth trajectory for a part-time, entry-level role is typically within the store itself. The key is to demonstrate proficiency, reliability, and a willingness to learn and take on more responsibility. Specializing in custom framing can be a strong differentiator for career advancement within Michaels.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Beaverton, Oregon (specific store address: 18069 NW Evergreen Pkwy)

Workspace Context:

• Customer-Facing Areas: The primary workspace includes the sales floor, the custom framing counter, and customer engagement areas, which are typically climate-controlled.

• Production Area: The framing shop itself involves specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols.

• Stock Rooms & Receiving: Some stock rooms may not be climate-controlled, and outdoor work may be required during truck unloads.

• Collaborative Team Space: The environment necessitates close interaction with other store team members, fostering a collaborative atmosphere for customer service and operational tasks.

Work Schedule:

• This is a part-time position, with hours varying based on business needs.

• The schedule includes nights, weekends, and early mornings. Flexibility is crucial for this role to ensure adequate coverage during peak shopping times and operational needs.

📝 Enhancement Note: The description highlights the dynamic nature of a retail store environment, which can involve varying temperatures and physical demands. The "interactive process" mentioned for reasonable accommodations is a standard HR practice for addressing employee needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications to assess basic qualifications, relevant experience, and alignment with the company's values.

• Phone Screen/Initial Interview: A brief conversation with a hiring manager or HR representative to discuss experience, role expectations, and cultural fit.

• In-Person Interview: This typically involves meeting with the Store Manager or Framing Supervisor.

  • Situational Questions: Be prepared to answer questions about how you would handle specific customer service scenarios, sales challenges, or operational tasks.
  • Skills Assessment: Discussion of your measuring skills, ability to learn equipment, and customer engagement approach.
  • Cultural Fit: Assessment of your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Final Offer: Following successful interviews and background checks, an offer of employment will be extended.

Portfolio Review Tips:

• While a formal portfolio isn't expected for this role, be prepared to discuss specific examples from your past experiences that demonstrate:

  • Customer Interaction: How you've successfully helped customers, resolved issues, or provided tailored solutions.
  • Sales Aptitude: Instances where you've driven sales, met targets, or persuaded customers.
  • Process Following: Examples of how you've adhered to instructions, SOPs, or safety guidelines.
  • Learning Agility: How you've quickly learned new skills or adapted to new equipment/processes.

• If you have any visual examples of work (e.g., projects you've completed, displays you've arranged), be ready to briefly describe them. Challenge Preparation:

• Customer Service Scenarios: Practice responding to common retail challenges like difficult customers, product inquiries, or handling complaints.

• Sales Approach: Think about how you would guide a customer through a custom framing consultation, from initial inquiry to design and purchase.

• Process Understanding: Be ready to discuss your approach to learning and implementing new operational procedures and safety protocols.

📝 Enhancement Note: The interview process is likely to be standard for a retail position, focusing on practical skills, customer service aptitude, and cultural alignment. Preparing specific examples from past experiences will be crucial for demonstrating capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and inventory lookups. Proficiency in using retail POS systems is essential.

• Custom Framing Equipment:

  • Mat Cutters: Manual and potentially automated systems for cutting mats to precise dimensions.
  • Saws: For cutting frame mouldings accurately.
  • Assembly Tools: Staplers, joining vises, and other tools for assembling frames.
  • Heat Press: For applying backing and finishing frames.
  • Glass Cutter: For precisely cutting glass or acrylic to size.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• Inventory Management Systems: To track stock levels, manage replenishment, and monitor product movement.

• Sales Reporting Tools: Within the POS system to track individual and store sales performance.

CRM & Automation:

• Customer Relationship Management (CRM) Features: Within the POS or a separate system to track customer preferences, order history, and build relationships.

• Basic Computer Skills: For accessing company portals, email, and internal communication platforms.

📝 Enhancement Note: The technology stack for this role is heavily focused on retail operations and specific framing equipment. Familiarity with POS systems and a general comfort level with operating machinery and using measuring tools are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: A core value that encourages innovation and a positive atmosphere, impacting how custom framing solutions are approached and how customers are engaged.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service, personalized solutions, and a welcoming environment.

• Integrity & Respect: Upholding ethical standards in all interactions, treating colleagues and customers with acceptance and respect, and maintaining a positive demeanor.

• Efficiency & Execution: Adhering to SOPs and company programs to ensure consistent quality, timely production, and operational excellence.

• Teamwork: Collaborating effectively with fellow team members to achieve store goals, support each other, and create a positive work environment.

Collaboration Style:

• Cross-Functional Integration: Team members are expected to work together seamlessly across different store functions (sales, framing, stocking) to ensure smooth operations and optimal customer experience.

• Process-Oriented Feedback: Openness to discussing and improving processes, with a focus on adhering to established procedures while also identifying opportunities for greater efficiency.

• Knowledge Sharing: Encouraging team members to share best practices, especially in areas like custom framing techniques, sales strategies, and customer service approaches.

📝 Enhancement Note: Michaels emphasizes a culture that balances creativity with operational discipline. The values suggest a supportive yet performance-oriented environment where collaboration is key to achieving business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales efforts while also meeting production deadlines for custom framing orders.

• Learning Technical Skills: Acquiring proficiency in operating specialized framing equipment and mastering precise fabrication techniques.

• Customer Expectation Management: Accurately setting customer expectations regarding design, timelines, and pricing for custom framing.

• High-Volume Retail Environment: Adapting to busy periods, managing multiple customer requests simultaneously, and maintaining composure under pressure.

• Inventory Accuracy: Ensuring precise tracking of materials and finished goods to prevent discrepancies and support efficient operations.

Learning & Development Opportunities:

• Custom Framing Expertise: Comprehensive on-the-job training to become skilled in all aspects of custom framing design, fabrication, and sales.

• Sales and Customer Engagement Training: Development of consultative selling techniques and customer relationship-building skills through company programs like "Elevated ABC Deliver."

• Retail Operations Fundamentals: Gaining experience in merchandising, inventory management, cash handling, and store maintenance.

• Career Progression: Opportunities to advance within the store structure, potentially into supervisory or management roles, or to explore roles in other departments.

• Product Knowledge: Deepening understanding of art supplies, crafting materials, and home decor trends.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with specialized production elements. The growth opportunities are clearly aligned with skill development within the framing department and broader retail operations.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How would you handle a situation where a customer is unhappy with a framing design?"

• Sales Approach: "How would you approach a customer who is unsure about their framing needs? What steps would you take to sell a custom framing solution?"

• Process & Learning: "How do you approach learning new technical skills or operating new equipment? Describe a time you had to follow a strict procedure."

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the custom framing department?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• Verbal Examples: Prepare 2-3 specific examples from past roles that showcase your customer service, sales ability, or process adherence. Frame these as mini case studies: Situation, Action, Result.

• Skills Discussion: Be ready to talk about your comfort level with measuring, operating tools (even if basic examples), and your eagerness to learn the framing equipment.

• Enthusiasm for Craft: Express genuine interest in art, crafts, or the creative process, demonstrating alignment with the company's brand.

📝 Enhancement Note: The interview preparation should focus on demonstrating practical skills, a customer-centric mindset, and a willingness to learn and follow procedures, all within the context of Michaels' brand and values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize transferable skills such as attention to detail, problem-solving, and ability to learn quickly.

• Prepare Specific Examples: Think of concrete situations from past jobs or personal experiences that demonstrate your customer engagement, sales ability, ability to follow instructions, and willingness to learn technical skills.

• Research the Company: Familiarize yourself with Michaels' brand, their commitment to creativity, and the "Elevated ABC Deliver" sales methodology. Understand the importance of custom framing to their business.

• Practice Your "Elevator Pitch": Be ready to briefly and enthusiastically explain why you are a good fit for this role, highlighting your relevant skills and eagerness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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