PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Camarillo, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: September 11, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing consultations and solutions.

• Drive sales and production targets by delivering high-quality, timely custom framing orders.

• Maintain visual merchandising standards for the ready-made frame department and other assigned store areas.

• Provide exceptional customer service, assisting shoppers in locating products and ensuring a positive shopping experience.

• Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

📝 Enhancement Note: This role is positioned within a retail operations environment, specifically focusing on the custom framing department. While the title is "PT Framer," the responsibilities extend beyond just production to encompass significant customer interaction, sales, and store upkeep, aligning with a customer-facing retail operations function.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert advice and solutions to create memorable custom framing experiences.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment tasks.

• Actively assist customers with locating products, answering inquiries, and providing solutions to enhance their shopping journey.

• Uphold company policies, safety programs, and shrink reduction initiatives through consistent adherence to Standard Operating Procedures (SOPs).

• Operate the cash register and execute all cash handling procedures with accuracy and integrity.

• Support and participate in Omni-channel processes, ensuring seamless customer experiences across all service platforms.

• Assist in truck unloading and stocking processes, ensuring efficient inventory management and compliance with store standards.

📝 Enhancement Note: The core responsibilities highlight a blend of direct customer sales, custom production, and general store operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, requiring the candidate to be proactive in building relationships and driving revenue through custom services.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required; formal training in art or design, while not mandatory, would be beneficial.

Experience: 0-2 years of experience in a retail or customer-facing role is required. Experience in custom framing or a related craft/artisan field is highly preferred.

Required Skills:

• Basic computer proficiency for order entry and system navigation.

• Fundamental measuring skills for accurate custom framing.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Basic math skills for cash handling and order processing.

• Ability to work effectively within a team environment and collaborate with colleagues. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or solution-selling capacity.

• Experience selling products and/or services to customers, demonstrating an ability to close sales.

• Familiarity with visual merchandising principles for retail environments.

• Knowledge of different framing materials, matting techniques, and preservation methods.

• Experience with inventory management and stock replenishment processes.

📝 Enhancement Note: The requirements emphasize practical skills directly related to the framing process and customer interaction. While formal education is not a strict requirement, the preference for retail sales experience and the ability to operate specific equipment indicates a need for both customer engagement proficiency and hands-on technical capability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of projects demonstrating attention to detail, creativity, and problem-solving in a hands-on context. This could include personal art projects, previous work samples (if applicable), or even detailed descriptions of how they would approach complex framing challenges.

• Showcase an understanding of workflow management, from initial customer consultation to final product delivery, highlighting efficiency and quality control.

• Demonstrate an awareness of system usage, particularly in relation to order processing, inventory tracking, and customer relationship management (CRM) principles, even if experience is limited. Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they would apply them to ensure consistent quality and compliance in framing and customer service.

• Ability to articulate how they would approach learning and executing new processes related to framing techniques, equipment operation, and retail store operations.

• Understanding of how to track and communicate the completion of framing orders and other assigned tasks, emphasizing timely delivery and customer satisfaction.

📝 Enhancement Note: For an entry-level position like this, a formal portfolio is less critical than demonstrating a willingness to learn and an aptitude for the core responsibilities. The focus should be on understanding and articulating processes, showcasing practical skills, and highlighting a customer-centric approach.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

This range reflects the competitive nature of retail positions in the Camarillo, California area, considering the specialized skills required for custom framing and the cost of living.

Benefits:

• For eligible part-time team members:

  • 401(k) with employer match: Opportunity to save for retirement with company contributions.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.
  • Medical, Dental, and Vision coverage: Comprehensive health insurance options.
  • Telemedicine services: Convenient access to healthcare professionals.
  • Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.
  • Commuter benefits: Assistance with transportation costs.
  • Tuition assistance: Support for continuing education and skill development.
  • Adoption assistance: Financial support for adopting a child.
  • Various voluntary insurance options: Additional coverage for life, disability, etc.

• All team members:

  • Employee discounts: Significant savings on Michaels products.

  • Access to partner discount programs. Working Hours: Part-time hours, typically up to 40 hours per week, with flexibility for nights, weekends, and early mornings, aligning with retail operational needs.

📝 Enhancement Note: The salary range provided is based on the stated figures and typical retail framing specialist wages in Southern California. The benefits listed are comprehensive for a retail organization and cover a wide range of employee needs, from health and financial well-being to professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading destination for creative individuals, offering a wide range of art supplies, craft materials, home decor, and custom framing services.

Company Size: Over 1,300 stores across North America. This large retail footprint suggests a structured operational environment with established processes and a significant customer base.

Founded: 1973, with headquarters in Irving, Texas. Michaels has a long-standing history and a well-established brand presence in the creative and crafting market.

Team Structure:

• The PT Framer will be part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or Department Specialist).

• Collaboration is expected with fellow sales associates, department specialists (like framing), and management.

• Cross-functional interaction will include assisting customers across different store departments and supporting various operational tasks as needed. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent service delivery and operational execution.

• Customer-centric approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Data-driven decision-making is likely present at a corporate level, with store-level execution focused on sales performance, inventory management, and customer satisfaction metrics.

• Continuous improvement through adherence to company programs and a focus on safety and shrink reduction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within the highly competitive arts and crafts retail sector, where customer experience, product variety, and specialized services like custom framing are key differentiators. The company culture likely values creativity, customer engagement, and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: This "PT Framer" role is an entry-level position within the retail operations framework. It focuses on executing specific departmental tasks (framing) while contributing to broader store operations. It's a hands-on role requiring both technical skill and customer interaction.

Reporting Structure: The role reports directly to store management, likely a Framing Department Lead, Assistant Store Manager, or Store Manager. This structure provides direct oversight and guidance for daily tasks and performance.

Operations Impact: The PT Framer's impact is primarily seen at the store level through:

• Customer Satisfaction: Directly contributing to positive customer experiences through excellent service and quality framing.

• Revenue Generation: Driving sales through custom framing consultations and upselling related products.

• Operational Efficiency: Maintaining department standards, accurate inventory, and efficient order processing.

• Brand Representation: Acting as a brand ambassador who embodies the company's commitment to creativity and customer care.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering various techniques, materials, and equipment.

• Retail Advancement: Potential to move into other specialized roles within the store (e.g., Visual Merchandiser, Key Holder) or progress into management positions (e.g., Department Lead, Assistant Store Manager, Store Manager).

• Cross-Training: Exposure to various aspects of retail operations, including sales, inventory management, and customer service, providing a well-rounded retail experience.

• Specialization: Deepen expertise in custom framing, potentially leading to roles in larger framing operations or even corporate support functions related to product development or visual merchandising.

📝 Enhancement Note: This role serves as a foundational stepping stone within Michaels' retail operations. Growth is typically linear within a store setting, with opportunities to gain responsibility and leadership skills. The emphasis on custom framing provides a unique specialization that can be a valuable asset for career progression.

🌐 Work Environment

Office Type: This is a role within a public retail store setting. The primary workspace will be the retail floor and the dedicated custom framing shop area within the store.

Office Location(s): Camarillo, CA - specifically at 351 W Ventura Blvd. This location is a customer-facing retail environment.

Workspace Context:

• The framing shop area will contain specialized equipment, including a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The retail floor requires constant interaction with customers and a focus on maintaining a clean, organized, and visually appealing environment.

• Work hours are dynamic, including nights, weekends, and early mornings, reflecting the demands of the retail industry.

• Climate control is standard for public areas, though some stock rooms might have different conditions. Outdoor work may occasionally be required for tasks like retrieving shopping carts or during truck unloading.

Work Schedule: Part-time, with a need for flexibility to cover various shifts, including evenings, weekends, and potentially early mornings. The total hours are expected to be up to 40 per week, but this can vary based on business needs and scheduling.

📝 Enhancement Note: The work environment is dynamic and customer-centric. Candidates should be comfortable with a physically demanding role that involves standing for extended periods, lifting, and working with specialized equipment in a public-facing setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store, focusing on customer service skills, retail experience, and ability to perform framing tasks. This may include a practical demonstration or discussion of framing techniques.

• Situational Questions: Expect questions about how you would handle specific customer scenarios, sales opportunities, or operational challenges (e.g., a customer unhappy with a framing order, how to upsell).

• Skills Assessment: Potential for a hands-on assessment involving basic measuring, operating equipment (if feasible and safe), or discussing framing concepts.

• Cultural Fit: Assessment of alignment with Michaels' values, such as creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio is not a primary requirement. However, be prepared to discuss any relevant hands-on projects or experiences that demonstrate your skill, attention to detail, and creativity.

• If you have examples of custom framing you've done (even for personal use), be ready to describe the process, materials used, and challenges overcome.

• Highlight any experience where you successfully advised customers on product selection or solutions. Challenge Preparation:

• Customer Service Scenarios: Prepare examples of how you've handled difficult customers, resolved complaints, or gone above and beyond to provide excellent service.

• Sales Approach: Be ready to discuss how you would approach selling custom framing services, including identifying customer needs, presenting options, and closing sales.

• Operational Awareness: Understand the importance of SOPs, safety, and inventory management in a retail setting. Be prepared to discuss how you would contribute to these areas.

📝 Enhancement Note: The application process will likely be geared towards assessing practical skills, customer interaction abilities, and a willingness to learn and follow established procedures. Demonstrating enthusiasm for art, creativity, and customer satisfaction will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized machinery for cutting mats, assembling frames, and potentially heat presses for specific applications. Proficiency is learned on the job, but a willingness to learn is essential.

• Glass Cutter: A specific tool for cutting glass to size for framed items.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Point of Sale (POS) System: For processing transactions, handling cash, and managing customer orders. Familiarity with retail POS systems is a plus.

Analytics & Reporting:

• While direct analytics roles are not part of this position, performance will be tracked via sales metrics, order completion rates, and customer feedback.

• Understanding of how individual performance contributes to store-level sales and operational goals. CRM & Automation:

• Use of a CRM (Customer Relationship Management) system or similar customer database for tracking custom framing orders, customer preferences, and contact information.

• While not a direct automation role, understanding efficient workflows for order processing and production is crucial.

📝 Enhancement Note: The technology stack is specific to a retail environment with a specialized department. The emphasis is on hands-on tools and systems directly related to the framing process and customer transactions.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value at Michaels, encouraging a passion for arts, crafts, and creative expression.

• Customer Focus: Prioritizing customer needs, building relationships, and delivering exceptional service and solutions.

• Quality & Craftsmanship: Commitment to high standards in custom framing and product presentation.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Compliance: Adhering to company policies, safety standards, and ethical business practices.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues across different departments as needed.

• Active participation in team meetings and sharing of best practices.

• A positive and respectful approach to interactions, even in busy or challenging situations.

📝 Enhancement Note: Michaels' culture is deeply rooted in fostering creativity and celebrating life's moments. The team culture likely reflects this by being supportive, customer-oriented, and passionate about the products and services offered.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Effectively managing time to complete custom framing orders to high standards while also providing excellent customer service on the sales floor.

• Technical Skill Acquisition: Mastering the operation of framing equipment and techniques can have a learning curve.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range widely in complexity and budget.

• Physical Demands: The role involves standing for long periods, lifting, and manual dexterity, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, material selection, and equipment operation.

• Sales & Customer Engagement: Development of consultative selling skills, relationship building, and effective communication strategies.

• Retail Operations Knowledge: Gaining a solid understanding of retail best practices, including merchandising, inventory management, and POS operations.

• Product Knowledge: Expanding knowledge of art supplies, craft materials, and home decor trends.

📝 Enhancement Note: The challenges are typical for a specialized retail role that combines technical skill with customer interaction. The growth opportunities are substantial for someone looking to build a career in retail operations or specialize in a creative service field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach it?" (Focus on consultative selling and problem-solving).

• "How would you handle a situation where a customer is unhappy with a custom framing order they received?" (Assess conflict resolution and customer service recovery skills).

• "What steps would you take to ensure the quality and timely completion of a complex custom framing order?" (Evaluate process understanding and attention to detail). Company & Culture Questions:

• "What interests you about working at Michaels, and specifically in the custom framing department?" (Gauge passion for creativity, art, and customer service).

• "How do you approach working as part of a team in a retail environment?" (Assess collaboration and teamwork skills).

• "How do you stay organized and manage your time effectively, especially when juggling multiple tasks?" (Evaluate organizational and time management abilities). Portfolio Presentation Strategy:

• While a formal portfolio isn't expected, prepare to discuss:

  • Any personal projects that showcase your creativity, precision, or problem-solving skills.

  • Your understanding of different framing styles, matting techniques, and material choices.

  • Examples of how you've used measuring or artistic skills in previous roles or personal endeavors.

  • Your approach to customer consultation for custom services.

📝 Enhancement Note: Interview preparation should focus on showcasing practical skills, customer-centricity, and a genuine interest in the creative aspects of the role and the company. Be ready to provide specific examples from past experiences.

📌 Application Steps

To apply for this PT Framer position at Michaels Stores:

• Submit Your Application: Complete the online application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Ensure your resume highlights any relevant customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% increase in custom framing sales").

• Prepare for Interview Questions: Review common retail interview questions, focusing on behavioral examples related to customer service, problem-solving, and teamwork. Practice articulating your understanding of custom framing processes.

• Research Michaels: Familiarize yourself with Michaels' brand, products, and commitment to creativity. Understand the company's values and how they align with your own.

• Showcase Enthusiasm: Be prepared to express your passion for art, creativity, and helping customers bring their visions to life through custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.