PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Stoney Creek, Canada (1779 Stone Church Rd E, Unit 2)

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-05-02

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Responsibilities include building strong customer relationships through a consultative sales approach to design and propose framing options.

• Operational duties involve maintaining store presentation, managing inventory, and processing transactions accurately.

• The position requires adherence to Standard Operating Procedures (SOPs) and company policies to ensure compliance and operational efficiency.

📝 Enhancement Note: While the job title is "PT Framer," the core responsibilities extend beyond just framing to encompass broader retail operations, including sales, customer engagement, and store maintenance. The "Elevated ABC Deliver" methodology suggests a focus on proactive customer interaction and solution-selling.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them, understanding their needs, and proposing tailored custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and achieve production targets for custom framing orders.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions that meet their creative and practical requirements.

• Custom Framing Execution:

  • Complete custom framing orders with a high standard of quality, ensuring they are delivered on time and meet customer expectations.
  • Operate framing equipment and glass cutters safely and effectively.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Slightly In Stock, Slightly Out) and Directed Replenishment, to ensure optimal product availability and presentation.
  • Ensure assigned areas of the store are well-merchandised, clean, and clutter-free, enhancing the overall shopping experience.
  • Participate actively in truck un-loading and stocking processes, adhering to established standards and timelines.

• Transaction Processing & Omni-channel Support:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Support and execute omni-channel processes, which may include tasks related to online orders, in-store pickups, or ship-from-store initiatives.

• Compliance & Safety:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

  • Actively support and participate in company shrink and safety programs, contributing to a secure and loss-preventative environment.

  • Maintain a safe, clean, and clutter-free environment for both customers and team members.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operational tasks. The emphasis on "Elevated ABC Deliver" implies a structured approach to sales and customer interaction, requiring active listening and problem-solving skills.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and operate specialized equipment.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications for order entry and customer information.

• Basic Measuring Skills: Accuracy in taking measurements for framing projects is critical.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and helpful manner.

• Adherence to Procedures: Strong ability to follow Standard Operating Procedures (SOPs) and company policies.

• Team Collaboration: Ability to work cooperatively with other team members during stocking, merchandising, and daily operations.

Preferred Skills:

• Retail Sales Experience: Previous experience in a retail sales environment, particularly in art, craft, or custom products, is highly advantageous.

• Consultative Selling: Experience in engaging customers to understand their needs and recommending products or services that best fit those needs.

• Visual Merchandising: Familiarity with maintaining product displays and ensuring an appealing store presentation.

• Inventory Management: Basic understanding of stock replenishment and inventory upkeep.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate with a focus on practical skills and a willingness to learn. The "basic" nature of the required skills suggests that on-the-job training will be provided for specialized framing techniques and equipment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate:
  • Process Improvement: Examples of how you improved a process or workflow in a previous role.
  • Metrics & Efficiency: Instances where your actions led to measurable improvements in sales, customer satisfaction, or operational efficiency.
  • System Implementation: Experience with learning and adopting new systems or tools, such as POS or inventory management software.
  • ROI Demonstration: Any examples of how your contributions directly impacted business outcomes or profitability.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures:
  • Workflow Adherence: Demonstrating an ability to follow defined workflows for custom framing orders, from consultation to completion.
  • Implementation & Automation: Understanding how to use existing tools and systems to execute tasks efficiently.
  • Measurement & Analysis: While not expected to perform complex analysis, an awareness of how individual performance contributes to store-level metrics is beneficial.

📝 Enhancement Note: For an entry-level position like this, the "portfolio" aspect will likely be demonstrated through interview responses and discussions about past experiences rather than a formal document. The focus is on a candidate's ability to understand and execute defined processes.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Includes medical, dental, and vision coverage.

• Paid Time Off: Accrued time off for vacation, sick leave, or personal days.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products.

• Other Benefits: Additional benefits are available, as detailed on mikbenefits.com.

Working Hours:

• This is a Part-Time position. The total expected working hours per week are not explicitly stated but generally align with part-time retail schedules, which can include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in Canada. The benefits package is comprehensive for part-time employees, offering significant value. The working hours will likely vary based on store needs and individual scheduling.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 1,000 employees, with over 1,300 stores across North America)

Founded: 1973, headquartered in Irving, Texas. Michaels is a leading North American retailer for arts, crafts, and custom framing.

Team Structure:

• Operations Focus: The role is part of the store operations team, working closely with other sales associates and potentially a dedicated framing specialist or department manager.

• Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct oversight from a framing supervisor or lead if applicable.

• Cross-functional Collaboration: Will collaborate with various store personnel, including cashiers, sales floor associates, and potentially inventory specialists, to ensure smooth store operations and customer service delivery.

Methodology:

• Data-Driven Insights: While this role is customer-facing, decisions regarding merchandising and customer service are informed by store performance data and company directives.

• Workflow Planning & Optimization: Adherence to SOPs for framing, sales, and store operations is key. Opportunities for process improvement may arise through feedback and observation.

• Automation & Efficiency: Utilizes POS systems and potentially other store-level technology to streamline transactions and manage tasks efficiently.

Company Website: https://www.michaels.com/ and https://www.michaels.ca/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and operational excellence. The company's long history and large footprint suggest well-established processes and a strong brand presence in the arts and crafts market.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

This role is an entry point into retail operations, focusing on customer interaction, sales, and specific craft skills like framing. It provides foundational experience in customer service, sales, and store operations.

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in custom framing techniques, sales, and customer relationship management.

• Retail Leadership Path: Potential to advance into roles such as Lead Framer, Department Specialist, Assistant Manager, or Store Manager within Michaels' retail division.

• Cross-Departmental Experience: Ability to gain exposure to other areas of store operations, such as merchandising or inventory management, for broader retail skill development.

📝 Enhancement Note: This role serves as a solid foundation for a career in retail operations. The growth path is clearly defined within the Michaels retail structure, offering opportunities for advancement based on performance and demonstrated skills.

🌐 Work Environment

Office Type: Public Retail Store Setting

The primary work environment is a customer-facing retail store, with a dedicated custom framing shop area within the store.

Office Location(s):

• Stoney Creek, Canada (1779 Stone Church Rd E, Unit 2)

Workspace Context:

• Collaborative Environment: Work is conducted within a team of retail associates. Interaction with customers is constant throughout the workday.

• Tools & Technology: Access to POS systems, framing equipment, glass cutters, and potentially other store management software.

• Team Interaction: Opportunities for daily interaction with colleagues while managing store tasks, customer service, and operational duties.

Work Schedule:

• The schedule will include nights, weekends, and early mornings, typical for retail environments. As a part-time role, hours will vary based on business needs.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing shop itself will contain specialized tools, requiring attention to safety protocols. The schedule flexibility is standard for retail, requiring adaptability from the employee.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Typically includes an interview with the store management team (e.g., Store Manager, Assistant Manager) to discuss experience, skills, and cultural fit.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about how you would handle customer scenarios related to framing.

• Tour & Team Introduction: A tour of the store and framing area, with introductions to potential team members.

Portfolio Review Tips:

• Highlight Relevant Experience: Even without a formal portfolio, be ready to discuss specific examples of:

  • Customer service interactions where you went above and beyond.
  • Sales achievements or instances where you successfully upsold a product or service.
  • Any experience with custom work, crafts, or art that demonstrates attention to detail.
  • Your approach to learning new tools or equipment.

• Process Improvement Examples: Be prepared to describe how you approach tasks and if you've ever identified a way to make a process more efficient or effective in a previous role.

• Metrics Presentation: If you have sales data or achievements from previous roles, be ready to share them (e.g., "I consistently met or exceeded my sales targets by X%").

Challenge Preparation:

• Customer Scenarios: Prepare for questions like: "How would you handle a customer who is unhappy with their framing choice?" or "How would you approach a customer who seems unsure about what they need?"

• Operational Questions: Be ready to discuss your understanding of the importance of store cleanliness, accurate transactions, and following company procedures.

• Teamwork: Prepare examples of how you have worked effectively as part of a team.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer service aptitude, and cultural fit. Candidates should be ready to articulate their experiences in a clear and concise manner, demonstrating enthusiasm for the role and the Michaels brand.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially customer data.

• Custom Framing Equipment: Specialized machinery and tools for cutting mats, assembling frames, and finishing orders. This includes:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Framing Equipment: Various tools for cutting frames, joining corners, and securing artwork.
  • Heat Press: Potentially used for specific finishing or mounting techniques.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate project dimensions.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM functionalities for tracking customer purchases and preferences.

• Automation: Primarily through the use of efficient equipment and streamlined POS processes to automate transaction and order fulfillment steps.

📝 Enhancement Note: Proficiency with standard retail POS systems is expected. The company will provide training on specialized framing equipment. Candidates should demonstrate a willingness and ability to learn new tools and technologies quickly.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on building relationships and providing solutions that delight customers.

• Creativity: Encouraging and supporting the creative endeavors of customers and team members.

• Integrity: Upholding company policies, ethical standards, and accurate business practices.

• Teamwork: Collaborative spirit to ensure all store operations run smoothly and customer needs are met.

• Efficiency: Striving for operational excellence and timely completion of tasks, from customer service to stocking.

Collaboration Style:

• Cross-functional Integration: Associates work together across different store functions (sales, framing, stockroom) to achieve common goals.

• Process Review: Openness to feedback and adherence to established processes for consistent service and quality.

• Knowledge Sharing: Team members are encouraged to support each other, share best practices, and assist with training new associates.

📝 Enhancement Note: Michaels emphasizes a positive, creative, and customer-centric work environment. Team members are expected to be supportive of one another and committed to delivering a high-quality customer experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales consultations, framing tasks, and general store upkeep simultaneously.

• Meeting Sales Targets: Consistently achieving sales goals for custom framing in a competitive retail landscape.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Adapting to Retail Pace: Managing the demands of peak seasons, truck unloads, and daily operational flow.

Learning & Development Opportunities:

• Framing Expertise: In-depth training on custom framing techniques, materials, and design principles.

• Sales & Customer Service Skills: Development of consultative selling techniques and advanced customer engagement strategies.

• Retail Management: Potential pathways to leadership roles within Michaels stores.

• Continuous Learning: Access to company training resources and opportunities to learn about new products and trends in the arts and crafts industry.

📝 Enhancement Note: This role offers challenges that foster skill development in sales, customer service, and specialized craft execution. The growth opportunities are tangible for individuals looking to build a career within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer and how you resolved the situation." "How would you approach a customer who is unsure about their framing needs?"

• Sales Approach: "What steps would you take to sell a custom framing solution?" "How do you stay motivated to meet sales targets?"

• Problem-Solving: "If a framing order was delayed, how would you communicate this to the customer?" "How would you handle a situation where you didn't have the exact frame a customer wanted?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?" "What do you know about our custom framing services?" "How do you embody creativity in your work or personal life?"

Portfolio Presentation Strategy:

• Highlight Key Skills: Focus on your customer service aptitude, any sales successes, your comfort with basic technical skills (measuring, computer use), and your ability to follow instructions.

• Showcase Enthusiasm: Express genuine interest in art, crafts, and helping customers bring their creative visions to life.

• Demonstrate Learnability: Emphasize your eagerness to learn the specific framing techniques and company processes.

• Quantify Achievements: If possible, use numbers to illustrate your past successes (e.g., "I was recognized for exceeding sales goals by 10%").

📝 Enhancement Note: Interviews will likely assess your interpersonal skills, problem-solving abilities, and alignment with Michaels' customer-centric and creative culture. Be prepared to provide specific examples from your past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels careers portal/application link.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, basic technical skills (computer, measuring), and any experience with crafts or custom work. Use keywords from the job description like "customer service," "sales," "custom framing," and "retail."

• Portfolio Preparation: Be ready to discuss specific examples of your customer service, sales, and any relevant hands-on or technical abilities during the interview. Think about past situations where you demonstrated problem-solving or followed detailed instructions.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer satisfaction.

• Interview Practice: Practice answering common retail interview questions, focusing on your ability to engage customers, handle sales, and work effectively in a team environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---