PT Framer-2

📍 Job Overview

Job Title: PT Framer-2 Company: Michaels Stores Location: McKinney, Texas, United States Job Type: Part-Time Category: Retail Operations / Custom Framing Date Posted: May 20, 2026 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized custom framing solutions and exceptional service.
• Entails direct sales and production responsibilities within the custom framing department.
• Requires adherence to Standard Operating Procedures (SOPs) for compliance and operational excellence.
• Involves maintaining store presentation, including the ready-made frame department and stock areas.
• Supports broader retail operations such as truck unloading, stocking, and Omni-channel processes.

📝 Enhancement Note: This role, while titled "PT Framer-2", is positioned within a retail operations context, emphasizing customer interaction, sales, and the physical execution of framing services. The "2" in the title might indicate a specific level or specialization within the framing function, suggesting a focus beyond basic framing tasks.

📈 Primary Responsibilities

• Engage customers to understand their art and framing needs, utilizing Elevated ABC Deliver methodology to build rapport and drive sales.
• Execute custom framing orders with a high degree of quality and meet production deadlines.
• Maintain the visual presentation and stock levels of the ready-made frame department, as well as SISO (Sales In, Stock Out) and directed replenishment areas.
• Provide friendly and efficient customer service, assisting shoppers with product location and problem resolution.
• Ensure a safe, clean, and clutter-free environment throughout the store and framing area.
• Participate actively in the truck unloading and stocking processes, adhering to established standards and timelines.
• Operate the cash register accurately and execute all cash handling procedures according to company standards.
• Acknowledge all customers entering the store and proactively offer assistance in finding products and solutions.
• Support and contribute to company-wide shrink and safety programs.
• Assist with and execute Omni-channel fulfillment processes as required.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer engagement, technical framing execution, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer relationship management approach within the framing sales process.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated. Experience:

• 0-2 years of experience in a customer-facing role is preferred.
• Basic computer skills and basic measuring skills are required.
• Ability to operate framing equipment and a glass cutter is essential.

Required Skills:

• Custom Framing Execution: Proficiency in operating framing equipment and glass cutters to produce quality framing solutions.
• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions in a friendly and professional manner.
• Sales Acumen: Demonstrated ability to engage customers, present framing options, and drive sales, particularly within the custom framing context.
• Measuring & Calculation: Accurate basic measuring skills for design and production of framing orders.
• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.
• Store Operations: Understanding of retail floor maintenance, stock replenishment, and general store upkeep.

Preferred Skills:

• Retail Experience: Prior experience in a retail environment, preferably in a specialty or arts/crafts setting.
• Sales Experience: Proven track record of selling products and/or services to customers, with an understanding of consultative selling.
• Merchandising: Ability to maintain visually appealing displays and product presentation.
• Inventory Management: Familiarity with stock replenishment and inventory control processes.
• Omni-channel Processing: Experience with online order fulfillment, BOPIS (Buy Online, Pick Up In Store), or ship-from-store processes.

📝 Enhancement Note: The requirements indicate a role that requires both technical proficiency in framing and strong interpersonal and sales skills. The "basic" nature of the required skills suggests that comprehensive training will be provided for specialized framing tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level, part-time role, candidates with prior custom framing experience may benefit from showcasing example projects.
• For candidates with sales experience, demonstrating successful customer engagement strategies and sales outcomes would be valuable.
• If prior experience involves operational process improvements or efficiency gains in a retail setting, quantifiable results are always a plus.

Process Documentation:

• Candidates are expected to understand and adhere to Standard Operating Procedures (SOPs) and Company programs.
• Familiarity with workflow processes in a retail environment, including customer interaction, order fulfillment, and stock management, is beneficial.
• A willingness to learn and follow defined processes for framing production, sales, and customer service is crucial.

📝 Enhancement Note: For an entry-level, part-time role like this, the emphasis is less on a formal portfolio and more on demonstrating a capacity to learn and execute defined processes. Candidates with prior framing or retail sales experience should highlight their ability to follow established procedures and deliver customer satisfaction.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer role in McKinney, Texas, with 0-2 years of experience, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This range is based on industry benchmarks for similar entry-level retail positions that involve specialized skills like custom framing, considering the cost of living in the Dallas-Fort Worth metroplex. Specific compensation will depend on experience and qualifications.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, often with options for part-time employees depending on hours worked.
• Paid Time Off (PTO): Accrued PTO is typically provided, allowing for work-life balance.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for employees interested in crafts and home décor.
• Retirement Savings Plan: Potential for a 401(k) or similar savings plan.
• Employee Assistance Program (EAP): Support services for personal and professional challenges.

Working Hours: This is a part-time position. Exact hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role is described as having a standard 40-hour workweek in the input, but as a part-time role, actual hours will be less. Flexibility in scheduling is often a requirement for retail positions.

📝 Enhancement Note: Salary estimates are based on data from reputable job boards and salary aggregators for similar retail positions in Texas, adjusted for the specific skill set of framing. Benefits for part-time roles at Michaels are noted to be robust, as indicated in the company description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, specializing in arts, crafts, framing, and home décor products. Company Size: Michaels operates over 1,300 stores across the U.S. and Canada, employing tens of thousands of individuals. This indicates a large, established retail organization with structured corporate and store-level operations. Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and a significant presence in the retail landscape, suggesting a culture that values tradition, customer loyalty, and innovation within its niche.

Team Structure:

• Store Level: The Framer will be part of a store team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Framing Department Manager).
• Departmental Focus: While integrated into the broader store team, the role has a specific focus on the Custom Framing department, often involving collaboration with other sales associates.
• Cross-Functional Collaboration: The role requires interaction with customers directly, but also collaboration with colleagues for tasks like truck unloading, stocking, and potentially assisting in other store departments during peak times or for Omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: A strong emphasis on building customer relationships and providing tailored solutions, particularly in custom framing.
• Process Adherence: Reliance on Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all store operations.
• Sales-Driven Environment: Performance metrics likely include sales targets, customer satisfaction scores, and production efficiency within the framing department.
• Teamwork: Collaboration is essential for managing store operations, inventory, and customer flow.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's large scale and established nature suggest a structured environment with clear operational guidelines. The culture likely balances a creative, customer-focused ethos with the efficiency demands of a high-volume retail operation.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, part-time position focused on a specific operational function (custom framing) within a retail setting. It's an excellent starting point for individuals interested in retail operations, customer service, and sales. Reporting Structure: The PT Framer typically reports to a Framing Department Manager or directly to store management (e.g., Assistant Store Manager or Store Manager), depending on the store's hierarchy. Operations Impact: The role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and services. Efficient operations in the framing department, including accurate order fulfillment and timely production, are crucial for profitability and customer retention.

Growth Opportunities:

• Advancement within Framing: Potential to progress to a full-time Framer, Lead Framer, or Framing Department Manager role, taking on more responsibility for sales, production, and team supervision.
• Cross-Training: Opportunity to gain experience in other store departments (e.g., cashier, visual merchandising, stock) which can lead to broader retail operational skills.
• Management Track: With demonstrated performance and leadership potential, progression into Assistant Store Manager or Store Manager roles is possible, offering a comprehensive retail management career path.
• Specialization: Deepen expertise in custom framing techniques, design, and customer consultation.

📝 Enhancement Note: For an entry-level role, the growth potential is significant within the retail operational structure of Michaels, offering clear pathways from individual contributor to management.

🌐 Work Environment

Office Type: This role is based in a public retail store environment. Office Location(s): The specific store is located at 1751 N Central Expy Bldg B, McKinney, Texas. This is a retail store setting designed for customer traffic and sales.

Workspace Context:

• Customer Interaction: The primary workspace involves interacting with customers on the sales floor and within the custom framing department.
• Framing Shop: A dedicated area within the store for custom framing operations, equipped with specialized tools like framing equipment and a glass cutter. This area may involve close work and precise movements.
• Stock Room: Access to stock rooms for inventory management, truck unloading, and replenishment. Some stock rooms might not be climate-controlled.
• Retail Floor: Maintaining the presentation of the ready-made frame department and other assigned areas on the sales floor.

Work Schedule: Work hours include nights, weekends, and early mornings, typical for a retail environment. This role is part-time, so the number of hours per week will vary but will likely be less than a full-time schedule. Flexibility is key to accommodate store operating hours and customer demand.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer needs, operational tasks, and varying work hours. The framing shop itself presents a unique workspace with specific tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and complete the online application.
2. Initial Screening: HR or a hiring manager may conduct a brief phone screen to assess basic qualifications and interest.
3. In-Person Interview: Typically involves an interview with the Store Manager or Framing Department Manager. This will likely cover customer service experience, sales approach, understanding of the role, and behavioral questions.
4. Skills Assessment (if applicable): For framing roles, there might be a practical demonstration of basic measuring skills or an opportunity to discuss framing equipment.
5. Offer & Onboarding: If successful, an offer will be extended, followed by background checks and onboarding.

Portfolio Review Tips:

• For this role, a formal portfolio is not typically required. However, if you have prior custom framing experience, be prepared to discuss specific projects, materials used, design challenges, and customer satisfaction.
• Quantify achievements where possible: "Increased framing sales by X%," "Successfully managed Y custom orders per week," or "Received positive customer feedback for Z custom design."
• If discussing sales experience, highlight your ability to consult with customers, understand needs, and close sales.

Challenge Preparation:

• Be ready to answer situational questions related to customer service (e.g., "How would you handle a customer unhappy with their framing order?").
• Prepare examples demonstrating problem-solving skills, teamwork, and adaptability in a retail setting.
• Think about how you would approach a customer interested in custom framing – what questions would you ask? How would you present options?

📝 Enhancement Note: The interview process for this role will likely focus on assessing customer service aptitude, sales potential, and the ability to learn technical framing skills. Demonstrating a proactive and positive attitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Experience or aptitude to learn operation of specialized tools like mat cutters, frame saws, assembly tools, and potentially specialized binding equipment.
• Glass Cutting Tools: Proficiency in safely and accurately cutting glass or acrylic for framing.
• Point of Sale (POS) System: Experience with cash registers and POS systems for processing sales, returns, and managing transactions.
• Basic Computer Skills: Proficiency in using computers for accessing training, company portals, and potentially basic order entry or inventory lookups.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding how sales performance, production metrics, and customer feedback contribute to store goals is beneficial.
• Awareness of how sales data and inventory levels are tracked within the retail system.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the "Elevated ABC Deliver" methodology suggests a focus on building ongoing customer relationships. Understanding customer needs and preferences is key.
• Inventory Management Systems: Familiarity with systems for tracking stock levels, managing replenishment, and processing incoming inventory (truck unload).
• Omni-channel Platforms: If applicable, experience with systems supporting online order fulfillment (e.g., BOPIS, ship-from-store).

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific emphasis on the tools and equipment used in the custom framing process. A willingness to learn specialized machinery is essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer experience and satisfaction through personalized service and quality products.
• Creativity & Passion: Fostering an environment that celebrates creativity and supports customers in their artistic endeavors.
• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure smooth operations.
• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for one's actions and contributions.
• Efficiency & Quality: Balancing the need for timely production and sales with maintaining high standards of quality in all work.

Collaboration Style:

• Service-Oriented: A collaborative style that prioritizes assisting customers and supporting team members in delivering exceptional service.
• Process-Driven: Working within established SOPs and company programs to ensure consistency and efficiency across the team.
• Respectful Communication: Maintaining positive and respectful interactions with colleagues, even in challenging situations.
• Shared Responsibility: Participating in various store tasks, including stocking and customer assistance, demonstrating a willingness to contribute wherever needed.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity and customer passion with operational discipline and teamwork. The values are geared towards creating a positive and productive environment for both employees and customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service inquiries, custom framing consultations, production tasks, and general store duties simultaneously.
• Pace of Retail: Adapting to the fast-paced nature of retail, especially during peak seasons or promotional periods.
• Learning Specialized Skills: Mastering the operation of framing equipment, glass cutting, and design principles for custom framing requires dedicated learning.
• Customer Expectations: Meeting the diverse and sometimes complex expectations of customers seeking unique framing solutions for their valued items.

Learning & Development Opportunities:

• In-depth Framing Training: Comprehensive training on custom framing techniques, design principles, material selection, and equipment operation.
• Sales & Customer Service Skills: Development in consultative selling, relationship building, and effective customer issue resolution.
• Retail Operations Exposure: Gaining experience in various facets of retail management, including inventory, merchandising, and Omni-channel fulfillment.
• Product Knowledge: Expanding knowledge of art supplies, framing materials, and current design trends.

📝 Enhancement Note: This role presents opportunities to develop both technical craft skills and essential retail operational and sales competencies, which are valuable for a career in the retail sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Focus on customer service and problem-solving.)
• "How would you approach a customer who is unsure about what they want for their custom framing project?" (Demonstrate consultative selling and design thinking.)
• "Imagine a customer is unhappy with the framing you completed. How would you handle this situation?" (Assess conflict resolution and service recovery skills.)
• "What steps would you take to ensure a custom framing order is produced accurately and on time?" (Highlight process adherence and attention to detail.)

Company & Culture Questions:

• "Why are you interested in working for Michaels and specifically in the Custom Framing department?" (Showcase alignment with company mission and role.)
• "What does 'customer service' mean to you in a retail environment?" (Gauge understanding of customer-centric operations.)
• "How do you handle working under pressure or during busy periods?" (Assess adaptability and stress management.)

Portfolio Presentation Strategy:

• If you have prior framing examples, be ready to walk through the design process, material choices, and the outcome.
• For sales roles, prepare to discuss a successful sales interaction, how you identified customer needs, and how you closed the sale.
• Emphasize your ability to follow instructions and learn new processes, as this is key for a role with training involved.

📝 Enhancement Note: Prepare to demonstrate your customer service orientation, sales potential, and a willingness to learn and execute specific operational processes, especially within the custom framing context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal link provided.
• Tailor Your Resume: Highlight any customer service, sales, or hands-on/craft experience. Quantify achievements whenever possible (e.g., "Assisted an average of 30 customers per shift," "Completed X custom framing orders per week").
• Prepare for Behavioral Questions: Think of specific examples from past roles that demonstrate your customer service skills, problem-solving abilities, teamwork, and capacity to learn new tasks.
• Research Michaels: Familiarize yourself with Michaels' product offerings, brand mission ("fuel the joy of creativity and celebration"), and their commitment to customer experience. Understanding their values will help you tailor your responses.
• Practice Your Framing Pitch: If you have framing experience, practice describing a framing project, the materials you might suggest, and how you'd ensure customer satisfaction. If not, focus on how you would learn and approach customer consultations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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