PT Custom Framer - WE WILL TRAIN

📍 Job Overview

Job Title: PT Custom Framer - WE WILL TRAIN

Company: Michaels Stores

Location: Midlothian, Virginia, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-11

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, creating custom framing solutions, and driving sales through personalized service.

• The position requires maintaining store standards, including merchandising, stock management, and ensuring a safe and clean shopping experience.

• Operational duties involve cash handling, assisting with inventory processes like truck unloading, and supporting omni-channel services.

📝 Enhancement Note: While the job title includes "PT Custom Framer," the description also emphasizes broader retail operations, customer engagement, and sales. The "WE WILL TRAIN" aspect indicates a strong focus on entry-level candidates and internal development of framing skills. This role is not a traditional Revenue Operations or Sales Operations role but shares foundational customer-facing and operational elements common in retail environments.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their needs for custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology (or similar customer engagement framework) to drive sales and production targets for custom framing.
  • Greet customers, assist them in locating products, and offer tailored solutions to enhance their shopping experience.

• Custom Framing Execution:

  • Accurately complete custom framing orders, ensuring high quality and adherence to delivery timelines.
  • Operate framing equipment and glass cutters safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, including in-store and online order fulfillment (SISO) and directed replenishment.
  • Ensure the store environment is safe, clean, and clutter-free, adhering to Standard Operating Procedures (SOPs) and company programs.
  • Support inventory management through participation in truck unloads and stocking processes.

• Transaction & Compliance:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Adhere to all company policies, programs, shrink reduction, and safety initiatives.

• Team Collaboration:

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive work environment.

  • Assist with omni-channel processes to ensure seamless customer experiences across online and in-store channels.

📝 Enhancement Note: The responsibilities blend direct customer interaction, sales, and hands-on operational tasks. The emphasis on SOPs and company programs highlights the need for process adherence in a structured retail environment.

🎓 Skills & Qualifications

Education:

• No specific educational degree is explicitly required, aligning with an entry-level focus. Experience:

• Required:

  • Basic computer skills for operational tasks and system navigation.
  • Basic measuring skills for accurate framing and product selection.
  • Ability to operate framing equipment and a glass cutter (training provided).

• Preferred:

  • Previous retail experience, demonstrating an understanding of store operations and customer interaction.

  • Experience selling products and/or services, indicating a comfort level with customer engagement and sales. Required Skills:

• Customer Service Excellence

• Basic Computer Proficiency

• Measuring & Spatial Reasoning

• Product Knowledge Acquisition (with training)

• Cash Handling & POS Operation

• Adherence to Safety Protocols

• Teamwork & Collaboration

• Positive Attitude & Professionalism Preferred Skills:

• Retail Sales Experience

• Visual Merchandising Acumen

• Inventory Management Basics

• Familiarity with Framing Techniques (beneficial but not required)

📝 Enhancement Note: The "WE WILL TRAIN" aspect is crucial, suggesting the company prioritizes attitude, willingness to learn, and basic aptitude over extensive prior experience, particularly in custom framing. The required skills are foundational for most retail roles, with framing-specific skills to be developed.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically expected for this entry-level retail role, candidates should be prepared to discuss past experiences demonstrating key skills.

• Process Documentation: Candidates may be asked to describe processes they followed in previous roles, such as:

  • How they approached customer service scenarios.
  • How they managed tasks like stocking or merchandising.
  • How they handled transactions or resolved customer issues.

• System Implementation Standards: Familiarity with Point-of-Sale (POS) systems is beneficial, and an ability to learn new software quickly is key.

• ROI Demonstration Needs: While not directly responsible for ROI, understanding how customer service and sales contribute to store performance is valuable.

Process Documentation:

• Candidates should be ready to articulate their understanding of process adherence and efficiency in their work.

• Examples of how they have followed workflows (e.g., for customer orders, stocking, or cash handling).

• Ability to describe how they would learn and implement new processes effectively.

📝 Enhancement Note: For an entry-level role like this, a traditional operations portfolio is unlikely. The focus will be on behavioral examples and a demonstrated understanding of process and customer service.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $13.00 - $15.30 per hour.

• Explanation: This range is based on the provided pay scale and national averages for entry-level retail positions, particularly those involving specialized skills like custom framing, in similar geographic areas. Factors such as local cost of living, minimum wage laws, and typical retail compensation structures in Virginia were considered.

Benefits:

• Comprehensive Package:

  • Retirement Savings: 401(k) with employer match.
  • Health & Wellness: Medical, dental, and vision coverage; Telemedicine services; Employee Assistance Program (EAP); Flexible Spending Accounts (FSAs).
  • Professional Development: Tuition assistance, Adoption assistance.
  • Commuter Benefits: Assistance with transportation costs.
  • Employee Perks: Significant employee discounts on Michaels products, access to partner discount programs.

Working Hours:

• This is a part-time position.

• Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings.

• Overtime compensation may be available in accordance with state and local laws.

📝 Enhancement Note: The salary range is explicitly provided. The benefits package is robust for a part-time retail role, indicating Michaels' commitment to employee well-being and retention.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Gifting). Michaels operates as a leading arts and crafts specialty retailer in North America.

Company Size: Large (Over 1,300 stores across North America). This implies established operational processes and a structured corporate environment.

Founded: 1973. With a long history, Michaels has developed significant brand recognition and operational expertise.

Team Structure:

• Store Level: Typically comprises a Store Manager, Assistant Store Manager(s), Team Leads, and Retail Associates (including Custom Framers).

• Reporting Structure: Custom Framers report to store management, likely a Team Lead or Assistant Store Manager responsible for the framing department and sales floor operations.

• Cross-functional Collaboration: Works closely with other sales floor associates, cashiers, and potentially inventory/stockroom staff. Collaboration with customers is paramount.

Methodology:

• Data Analysis and Insights: While not a data analyst role, understanding sales trends and customer preferences informs merchandising and sales approaches.

• Workflow Planning and Optimization: Adherence to SOPs for framing, customer service, and store operations is key. Efficiency in completing tasks contributes to overall store performance.

• Automation and Efficiency Practices: Utilizing POS systems, potentially order management software, and efficient workflows to manage customer orders and store tasks.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is centered around creativity, customer engagement, and operational efficiency within a large retail framework. The emphasis on "We will train" suggests a culture that supports learning and development.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, hands-on operational role within the retail sector. It focuses on direct customer interaction, sales, and specialized craft execution (framing).

Reporting Structure: Reports to store management (e.g., Team Lead, Assistant Store Manager, or Store Manager).

Operations Impact: Directly impacts store revenue through custom framing sales and overall customer satisfaction. Efficient operations in the framing department and on the sales floor contribute to a positive shopping experience, encouraging repeat business and customer loyalty.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, design consultation, and sales.

• Retail Management Path: Potential to move into roles like Team Lead, Assistant Store Manager, or Store Manager, with increased responsibility for operations, staff management, and sales performance.

• Cross-Departmental Experience: Gain exposure to other areas of store operations, such as visual merchandising, inventory management, or customer service.

• Specialization: Become a highly skilled custom framer, potentially training new team members.

📝 Enhancement Note: For an entry-level role, growth is typically within the retail store structure. The "WE WILL TRAIN" aspect is a strong indicator of internal development potential.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Midlothian, Virginia (specifically at 4700 Commonwealth Centre Pkwy).

Workspace Context:

• Customer-Facing: Primarily operates on the sales floor and within the dedicated custom framing area.

• Tools & Technology: Access to framing equipment (glass cutter, heat press), cash register/POS system, and potentially computers for order entry and basic tasks.

• Team Interaction: Frequent interaction with customers and other store associates.

Work Schedule:

• Part-time.

• Requires flexibility to work nights, weekends, and potentially early mornings as dictated by store hours and customer traffic.

• The work environment is climate-controlled in public areas, but stock rooms may not be. Some outdoor work may be required for tasks like retrieving carts or unloading trucks.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring adaptability and a strong customer service orientation. The framing shop itself involves specialized tools and a focus on quality craftsmanship.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and application online.

• Screening: Potential phone screen or brief in-person interview to assess basic qualifications and interest.

• In-Person Interview: Likely involves meeting with the Store Manager or Assistant Manager.

  • Focus: Assessing customer service skills, attitude, ability to learn, and fit with the company culture.
  • Discussion Points: Questions about past retail experiences, how you handle customer interactions, problem-solving scenarios, and your interest in custom framing.
  • Practical Assessment: May involve a brief demonstration of measuring skills or a discussion about how you would approach a framing consultation.

• Onboarding: If selected, includes training on framing equipment, company procedures, and customer service standards.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, prepare to discuss:
  • Past Experiences: Highlight any instances where you demonstrated excellent customer service, sales ability, problem-solving, or attention to detail in previous jobs or even volunteer roles.
  • Work Ethic: Be ready to talk about your reliability, willingness to learn, and ability to follow instructions.
  • Creative Aptitude: If you have personal projects or hobbies related to art, crafts, or design, be prepared to briefly mention them to showcase your interest in the creative aspect of the role.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like:

  • "A customer wants a picture framed but isn't sure what style to choose. How would you help them?"
  • "What would you do if a customer was unhappy with a framing order?"
  • "How do you prioritize tasks when multiple customers need assistance?"

• Process Understanding: Demonstrate an understanding of why following SOPs and safety guidelines is important in a retail environment.

📝 Enhancement Note: The interview process for this role will be heavily focused on behavioral questions and assessing a candidate's potential to learn and provide excellent customer service, rather than technical operations expertise.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass cutter
  • Heat press
  • Mat cutters
  • Framing tools (e.g., staple guns, jointers)

• Point-of-Sale (POS) System: For processing transactions, managing orders, and potentially inventory lookups.

• Basic Computer Skills: For system navigation, order entry, and potentially internal communication.

Analytics & Reporting:

• While direct analytics responsibilities are minimal, understanding how sales data (e.g., custom framing sales, average transaction value) impacts store performance is beneficial. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer orders and preferences.

• Omni-channel processes require integration between online and in-store systems.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific focus on specialized tools for the custom framing function. The emphasis is on user proficiency rather than advanced technical knowledge.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering a passion for arts, crafts, and personal expression.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to fuel their creative journeys.

• Quality & Craftsmanship: Commitment to high standards in custom framing and product presentation.

• Teamwork & Respect: Collaborating effectively and treating all individuals with respect.

• Efficiency & Accountability: Adhering to operational standards and taking ownership of tasks.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, aim to support the creation and celebration of projects.

• Process-Oriented: Working within established SOPs to ensure consistency and quality.

• Supportive: Team members are encouraged to help each other, share knowledge, and contribute to a positive store atmosphere.

📝 Enhancement Note: Michaels' values emphasize creativity, customer experience, and a supportive team environment, which are integral to the success of a retail operations role like this.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve for Framing: Mastering custom framing techniques, design principles, and operating specialized equipment requires dedicated training and practice.

• Balancing Multiple Demands: Juggling customer consultations, order production, sales transactions, and general store upkeep simultaneously.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and project complexities.

• Seasonal Fluctuations: Adapting to busy periods (e.g., holidays) and ensuring consistent service levels.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training provided by Michaels to develop proficiency in custom framing.

• Sales & Customer Service Skills: Opportunities to hone consultative selling techniques and customer relationship management.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory, and POS systems.

• Career Progression: Clear pathways for advancement within the retail store hierarchy.

📝 Enhancement Note: The primary challenge and growth opportunity lie in mastering the craft of custom framing and excelling in customer-facing retail operations.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios:

  • "Describe a time you went above and beyond for a customer."
  • "How would you handle a situation where a customer is upset about a product or service?"
  • "What steps would you take to help a customer who is unsure about their framing needs?"
  • Preparation: Think of specific examples from past work or personal experiences. Use the STAR method (Situation, Task, Action, Result).

• Operational/Process Questions:

  • "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment?"
  • "How do you ensure accuracy when taking measurements or handling cash?"
  • "Describe your approach to keeping a workspace clean and organized."
  • Preparation: Emphasize attention to detail, adherence to guidelines, and efficiency.

• Company & Culture Questions:

  • "What interests you about working at Michaels?"
  • "What do you know about custom framing or our products?"
  • "How do you contribute to a positive team environment?"
  • Preparation: Research Michaels' mission, values, and products. Connect your personal interests (e.g., creativity, art) to the company.

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't required, be prepared to verbally "walk through" examples of your skills.
  • Customer Service: "In my previous role at X, a customer was looking for Y. I asked them about Z and recommended A, which they loved."
  • Problem-Solving: "When faced with [situation], I took [action] which resulted in [positive outcome]."
  • Learning Aptitude: "I'm a quick learner and enjoy mastering new skills. For example, when I started at X, I quickly learned how to operate the POS system and handle returns."

Challenge Preparation:

• Be ready for role-playing scenarios where you might interact with a "customer" needing framing advice.

• Demonstrate enthusiasm, active listening, and a proactive approach to finding solutions.

📝 Enhancement Note: Interview preparation should focus on demonstrating soft skills, a willingness to learn, and a customer-centric attitude, as these are paramount for this training-focused role.

📌 Application Steps

To apply for this operations position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize your ability to learn new skills and follow instructions. Use keywords like "customer service," "sales," "retail," "detail-oriented," and "team player."

• Prepare for Interview Scenarios: Practice answering behavioral and situational questions related to customer service, problem-solving, and teamwork. Be ready to discuss your interest in custom framing and your eagerness to learn.

• Company Research: Familiarize yourself with Michaels' brand, values, and the types of products offered. Understand the importance of custom framing to their business model and customer experience.

• Highlight Willingness to Train: Explicitly mention in your application or during the interview that you are excited about the "WE WILL TRAIN" aspect of the role and are eager to develop new skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.