PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Avon, Ohio, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: August 05, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized custom framing solutions, directly impacting customer satisfaction and retention.

• Responsible for end-to-end order fulfillment for custom framing, ensuring high quality and timely delivery, critical for operational efficiency and reputation.

• Plays a key role in maintaining store presentation, including merchandising, stocking, and ensuring a safe, clean, and clutter-free environment for shoppers and team members.

• Operates the cash register and handles transactions accurately, contributing to the financial integrity and smooth operation of the retail store.

📝 Enhancement Note: While this role is not a traditional Revenue Operations or Sales Operations role, it involves core operational responsibilities within a retail environment. The focus on customer solutions, order fulfillment, inventory management, and cash handling aligns with operational excellence principles. Understanding the "Elevated ABC Deliver" methodology mentioned in the description will be key for candidates to demonstrate their customer-centric approach.

📈 Primary Responsibilities

• Engage customers using the "Elevated ABC Deliver" methodology to build rapport and understand their needs for custom framing solutions, directly contributing to sales targets.

• Execute the complete custom framing process, from design consultation to production, ensuring adherence to quality standards and on-time completion of orders.

• Maintain and enhance the presentation of the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes to optimize product availability.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a welcoming, well-merchandised, and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure legal compliance, operational consistency, and adherence to safety and shrink prevention initiatives.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Operate the cash register accurately, executing cash handling procedures to maintain financial integrity and customer transaction efficiency.

• Assist with Omni channel processes, supporting the integration of online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, operational execution, and adherence to company procedures. Candidates should emphasize their ability to manage multiple tasks, maintain quality under pressure, and contribute to a positive store environment. The mention of "Elevated ABC Deliver" suggests a specific customer engagement framework that applicants should research and be prepared to discuss.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of basic math and measurement is essential for framing accuracy.

Experience: 0-2 years of experience in a customer-facing role or retail environment is required, with a demonstrated ability to learn and apply new skills.

Required Skills:

• Basic computer skills for system navigation and transaction processing.

• Proficient basic measuring skills for accurate framing specifications.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a focus on building relationships and providing solutions.

• Cash handling proficiency and accuracy in processing transactions.

• Merchandising and display skills to maintain an attractive retail environment.

• Understanding and adherence to safety compliance and loss prevention programs.

• Effective time management and ability to prioritize tasks in a fast-paced retail setting.

• Clear and effective communication skills for customer interactions and team collaboration.

• Basic problem-solving abilities to address customer needs and operational issues. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services, with a track record of meeting sales goals.

• Familiarity with inventory management principles and stock replenishment processes.

📝 Enhancement Note: The requirements emphasize hands-on skills and customer interaction over formal education. Candidates with a background in art, design, or any craft that involves precision and attention to detail will find these requirements familiar. The "0-2 years" experience level suggests that comprehensive training will be provided for specific equipment and operational procedures.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume or during interviews that demonstrate:
  • Process Improvement Examples: Instances where they contributed to streamlining a workflow, improving efficiency, or enhancing customer experience in previous roles.
  • Metrics and Efficiency: Any quantifiable achievements related to sales, customer satisfaction, or operational tasks they have successfully managed.
  • System Use: Familiarity with POS systems, basic computer software, or any specialized equipment they have operated.
  • ROI Demonstration: While not directly applicable to this role, understanding how their efforts contributed to positive business outcomes (e.g., increased sales, reduced errors) is valuable.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes, including:
  • Workflow Adherence: Commitment to following Standard Operating Procedures (SOPs) for framing, customer service, and store operations.
  • Implementation & Automation: While not a primary focus, an understanding of how efficient processes contribute to automation (e.g., accurate order entry leading to smoother production) is a plus.
  • Measurement & Analysis: An ability to understand and potentially contribute to simple performance metrics related to sales, order completion times, and customer feedback.

📝 Enhancement Note: For an entry-level PT Custom Framer role, the emphasis on a "portfolio" shifts from formal documents to demonstrating practical skills and a process-oriented mindset through examples. Candidates should be ready to articulate how they followed instructions, learned new procedures, and contributed to operational success in their past experiences.

💵 Compensation & Benefits

Salary Range: For a Part-Time Custom Framer position in Avon, Ohio, with entry-level experience (0-2 years), the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This estimate is based on industry benchmarks for similar retail positions in the Ohio region, considering the specific skills required (custom framing, customer service, equipment operation) and the part-time nature of the role. Actual compensation will depend on the candidate's specific experience and qualifications.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical coverage: Health insurance options for eligible team members.

• Dental coverage: Dental insurance options for eligible team members.

• Vision coverage: Vision insurance options for eligible team members.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs to and from work.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for employees growing their families through adoption.

• Employee discounts: Significant discounts on Michaels products and services.

• Partner discount programs: Access to discounts with other affiliated businesses.

Working Hours: This is a part-time position. The specific number of hours per week will vary based on business needs and scheduling. Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment. The role may require up to 40 hours per week during peak periods, though typically less for part-time roles.

📝 Enhancement Note: The salary range is an estimation for the Avon, Ohio area for a part-time retail role requiring specialized skills. Benefits are comprehensive for a part-time position, indicating Michaels' commitment to team member well-being. The work hours are typical for retail, emphasizing the need for flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Framing)

Company Size: Michaels operates over 1,300 stores in North America, employing a significant number of individuals. This large scale means opportunities for varied experiences and cross-functional interaction within the retail landscape.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the arts and crafts industry, building a brand synonymous with creativity and celebration.

Team Structure:

• Store Level: The PT Custom Framer will work within a store team structure, reporting to a Store Manager or Assistant Store Manager. They will collaborate closely with fellow sales associates, cashiers, and potentially other specialized roles within the store.

• Cross-functional Collaboration: While primarily store-focused, the role indirectly supports broader company objectives related to customer satisfaction, sales performance, and brand consistency across all locations and online platforms. Operations within the store are guided by corporate directives and SOPs.

• Specialization: The role offers specialization in custom framing, requiring specific skills and knowledge in that area, while also demanding general retail operational duties.

Methodology:

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology emphasizes building relationships, understanding customer needs, and providing solutions, forming the core of the customer engagement strategy.

• Process Adherence: A strong emphasis is placed on following Standard Operating Procedures (SOPs) for all aspects of the job, from customer service and sales to operational tasks like stocking and cash handling, ensuring consistency and compliance.

• Efficiency and Quality: The role requires balancing speed and efficiency in tasks like stocking and order fulfillment with a commitment to high-quality craftsmanship in custom framing.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is rooted in creativity, community, and customer engagement. The large store footprint suggests a structured operational environment with clear guidelines, while the emphasis on custom framing and customer solutions points to a personalized service aspect within retail.

📈 Career & Growth Analysis

Operations Career Level: This role is considered an entry-level position within the retail operations framework. It provides foundational experience in customer service, sales, operational procedures, and specialized craft skills (custom framing). It's an excellent stepping stone for individuals looking to build a career in the retail sector.

Reporting Structure: The PT Custom Framer typically reports to the Store Manager or an Assistant Store Manager. This structure provides direct oversight, training, and performance feedback, essential for development in an entry-level role.

Operations Impact: While not directly managing revenue streams like a traditional RevOps role, the PT Custom Framer significantly impacts store-level revenue through direct sales of custom framing services and by contributing to a positive shopping experience that encourages overall store sales. Their efficiency in production and customer service directly affects customer loyalty and repeat business.

Growth Opportunities:

• Skill Development: Opportunity to become a proficient custom framer, mastering advanced techniques, material knowledge, and design consultation.

• Retail Leadership: Potential to advance into roles such as Lead Framer, Visual Merchandiser, Key Holder, Assistant Store Manager, or Store Manager, with further training and demonstrated performance.

• Specialization: Further specialization within Michaels, potentially moving into corporate roles related to merchandising, product development, or operations management, though this would likely require additional education or experience.

📝 Enhancement Note: This role offers a clear pathway for growth within the retail environment, focusing on developing both customer-facing and operational skills. The emphasis is on mastering the craft and store operations before potentially moving into leadership or broader operational roles.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the retail floor, including the custom framing department and sales areas.

Office Location(s): The position is located at the Michaels store in Avon, Ohio, specifically at 10352 E US Hwy 36.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant interaction and engagement with shoppers.

• Tools & Technology: Access to framing equipment (e.g., mat cutters, assembly tools, potentially heat presses), glass cutters, a cash register system (POS), and basic computer terminals for order entry and system navigation.

• Team Collaboration: Opportunities for regular interaction with store team members, fostering a collaborative spirit to meet store goals and provide excellent customer service. The frame shop area is a specialized workspace within the larger store.

Work Schedule: The work schedule involves nights, weekends, and early mornings, reflecting the operational hours of a retail store. Flexibility is key for this part-time role to accommodate varied customer traffic and operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-centric, demanding adaptability and strong interpersonal skills. The frame shop itself is a specialized area requiring careful attention to detail and safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and application through the Michaels careers portal.

• Screening Call: A brief phone or video call with HR or a hiring manager to assess basic qualifications, interest, and availability.

• In-Person Interview: Typically conducted at the store location, involving the Store Manager or Assistant Manager. This interview will likely focus on:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and how candidates handle challenging situations (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting scenarios related to framing, customer requests, or store operations to gauge decision-making and approach.
  • Skills Assessment: Discussion of technical skills like measuring, operating equipment, and basic computer proficiency.

• Skills Demonstration (Informal): Potentially a brief demonstration of basic measuring skills or discussion of how they would approach a framing consultation.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss:
  • Past Projects: Any personal or professional projects involving crafting, art, design, or precise assembly that showcase attention to detail and quality.
  • Customer Service Examples: Specific instances where you went above and beyond to assist a customer or resolve an issue.
  • Process Improvement Ideas: If you have experience in retail or service, think about how you improved a process or made something more efficient.
  • Technical Skills: Be ready to describe your experience with tools, equipment, or software relevant to the job.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, from initial greeting to problem resolution or sales closing.

• Operational Task: Understand the importance of SOPs and be prepared to discuss how you would ensure accuracy and efficiency in tasks like order taking or stocking.

• Teamwork: Think about examples of how you have collaborated effectively with colleagues to achieve a common goal.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and cultural fit for a retail environment. Candidates should focus on providing concrete examples from their experience to support their answers.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes tools for cutting mats, assembling frames, glass cutting, and potentially heat presses for specialized applications. Proficiency will be trained.

• Cash Register (POS System): Michaels uses a point-of-sale system for processing transactions, managing inventory, and customer accounts. Basic familiarity with POS systems is helpful.

• Measuring Tools: Various rulers, tape measures, and precision measuring devices for accurate framing.

• Basic Computer Systems: For accessing training modules, company information, and potentially order management software.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role contributes to store-level performance metrics. Understanding how accurate order entry and sales data impact reporting is beneficial. CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a customer relationship management approach. Understanding how interactions build customer loyalty and contribute to repeat business is key. Automation is primarily in the form of efficient processes and POS systems rather than complex software.

📝 Enhancement Note: The technology stack is practical and focused on direct operational needs within a retail store. Training will be provided for specialized equipment, but a foundational comfort with basic tools and computer systems is expected.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment where creativity is celebrated, encouraging team members to engage with the arts and crafts that the company offers.

• Customer Focus: A strong emphasis on providing excellent customer service, building relationships, and delivering solutions that meet customer needs.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive atmosphere for both team members and customers.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all aspects of work, including cash handling and operational procedures.

• Efficiency & Quality: Striving for efficient task completion while maintaining high standards of quality in custom framing and store presentation.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, are aimed at providing support and achieving positive outcomes.

• Process-Oriented: Collaboration often involves following established procedures and working in sync with team members to ensure smooth store operations.

• Supportive: Team members are encouraged to help each other, share knowledge, and contribute to a positive and productive work environment.

📝 Enhancement Note: Michaels' culture is built around creativity and customer satisfaction, supported by a collaborative and process-driven operational framework. Team members are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Tasks: Juggling customer consultations, framing production, stocking, and cashier duties in a fast-paced environment.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex design requests.

• Learning New Skills: Mastering the operation of specialized framing equipment and understanding design principles for custom framing.

• Maintaining Quality & Speed: Ensuring both high-quality craftsmanship in framing and efficient turnaround times for orders.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen skills in design, materials, and advanced framing techniques.

• Retail Operations: Gain comprehensive experience in various store operations, including sales, merchandising, inventory, and customer service.

• Customer Engagement: Develop advanced customer relationship-building and sales techniques through the "Elevated ABC Deliver" program.

• Potential Advancement: Opportunities to move into leadership roles within the store, such as Key Holder, Assistant Manager, or even Store Manager, with demonstrated performance and commitment.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and foundational retail operational experience. The challenges are typical of a hands-on retail position, with clear pathways for skill enhancement and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "How would you approach a customer who is unsure about their framing design?" or "Describe a time you successfully resolved a customer complaint." (Focus on active listening, empathy, and solution-oriented responses).

• Operational Efficiency: "How would you prioritize tasks if you had a framing order due, a customer waiting for assistance, and a truck delivery arriving?" (Emphasize time management, delegation if possible, and adherence to SOPs).

• Problem-Solving: "What would you do if you discovered a mistake in a framing order you had just completed?" (Focus on accountability, immediate corrective action, and communication with supervisors/customers).

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission, values, and recent initiatives).

• "How do you embody teamwork in a retail setting?" (Provide examples of collaboration and supporting colleagues).

• "How do you ensure quality in your work, especially when working under pressure?" (Connect to attention to detail and pride in craftsmanship). Portfolio Presentation Strategy:

• Showcase Relevant Experience: Even without a formal portfolio, be ready to talk about any past projects (personal or professional) that demonstrate:

  • Precision and Detail: Craft projects, model building, or any task requiring meticulous work.
  • Customer Interaction: Examples of providing excellent service, handling inquiries, or making sales.
  • Process Following: How you've successfully learned and applied new procedures or instructions.

• Enthusiasm for Framing: Express genuine interest in the art of custom framing and helping customers realize their creative visions.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service skills, operational awareness, and a proactive attitude. Be ready to provide specific examples from past experiences that align with the job requirements and company values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels careers portal via the provided URL.

• Resume Customization: Tailor your resume to highlight any relevant experience in customer service, retail, crafting, art, or roles involving precision and attention to detail. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Portfolio Preparation (Verbal): Be ready to discuss specific examples from your past experiences that demonstrate your skills in customer interaction, problem-solving, attention to detail, and ability to follow processes. Think about projects that showcase precision and quality.

• Interview Practice: Practice answering common retail and customer service interview questions, focusing on behavioral and situational examples. Prepare to discuss your understanding of the "Elevated ABC Deliver" methodology and your interest in custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, and products. Understand their commitment to creativity and customer experience to align your responses with their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.