Product Strategy Manager

📍 Job Overview

Job Title: Product Strategy Manager

Company: Airwallex

Location: Singapore, Singapore

Job Type: Full-Time

Category: Product Strategy & Operations

Date Posted: February 04, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping Airwallex's product vision and strategy by bridging customer insights, commercial objectives, and product development roadmaps.

• The Product Strategy Manager will conduct in-depth customer needs analysis, competitor research, and data-driven market assessments to inform strategic product decisions.

• This position requires a collaborative approach, working closely with cross-functional teams including Product, Sales, Marketing, Operations, and Legal to ensure successful product launches and market adoption.

• The role involves leveraging first-principles problem-solving to identify and champion strategic "big product bets" that will drive business growth and unlock new use cases within the global payments and financial technology landscape.

📝 Enhancement Note: The job title "Product Strategy Manager" with responsibilities focused on customer needs, market strategy, and cross-functional collaboration strongly indicates a role within the broader GTM (Go-To-Market) operations, specifically bridging Product and Commercial Strategy. This role requires a blend of strategic thinking, analytical rigor, and operational execution, aligning closely with the principles of Revenue Operations and Product Operations.

📈 Primary Responsibilities

• Develop a deep understanding of customer needs across various segments, regions, and product propositions through direct customer interviews, competitor analysis, and detailed data analysis.

• Collaborate closely with Product Management and Strategic Partnership teams to translate identified customer needs into a compelling, market-leading product and commercial strategy.

• Drive successful product and experience delivery to market by working in tight alignment with Sales, Marketing, Operations, Legal, and Pricing teams, establishing robust feedback loops for continuous learning and iteration.

• Apply first-principles problem-solving methodologies to identify and articulate Airwallex's strategic "big product bets" essential for business growth and the unlocking of additional use cases.

• Implement and embed robust ways of working, best practices, and necessary capabilities across Product, Commercial, and Strategy teams to ensure effective initiative delivery and operational excellence.

• Communicate key strategic recommendations and insights to senior stakeholders, including the CEO, VP Global Head of Product, and other key product leadership.

• Champion and drive new initiatives and innovative ideas from conception (zero-to-one) through to execution, working collaboratively with cross-functional stakeholders to achieve high-quality product outcomes.

📝 Enhancement Note: The responsibilities highlight a significant focus on strategic initiative development and cross-functional execution, which are core functions within GTM Operations. The emphasis on "zero-to-one" initiatives and embedding "robust ways of working" suggests a need for strong process design and operationalization skills, common in Product Operations and Revenue Operations roles.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5+ years of experience in either a top-tier strategy consulting firm or a product strategy function at a fast-growing technology company.

Required Skills:

• Product Strategy Development: Ability to define and refine product roadmaps based on market dynamics, customer needs, and business objectives.

• Customer Needs Analysis: Expertise in conducting customer interviews, surveys, and market research to uncover unmet needs and opportunities.

• Cross-Functional Collaboration: Demonstrated success in partnering with Sales, Marketing, Operations, and Product teams to achieve shared goals.

• Communication Skills: Exceptional written and verbal communication abilities, capable of articulating complex concepts clearly and concisely to various audiences, including senior leadership.

• Analytical & Problem-Solving Skills: Strong analytical capabilities and proficiency in applying first-principles problem-solving to complex business challenges.

• Data Analysis: Ability to interpret data to derive actionable insights and inform strategic decisions.

• Market Strategy: Experience in developing and executing go-to-market strategies for new products or features.

Preferred Skills:

• Technology Sector Experience: Familiarity with the technology industry, its trends, and product development lifecycles.

• Financial Services/FinTech Experience: Understanding of the financial services landscape, regulatory environment, and specific challenges within FinTech.

• High-Growth Environment Acumen: Experience thriving in and contributing to the rapid growth of a tech company.

• Strategic Partnerships: Experience working with or developing strategic partnership initiatives.

• Project Management: Ability to manage complex initiatives from inception to completion.

📝 Enhancement Note: The combination of strategy consulting or tech product strategy experience, coupled with cross-functional collaboration (including Sales, Marketing, and Operations), points towards a role that requires strong GTM operational understanding. The emphasis on analytical and problem-solving skills is critical for roles focused on revenue generation and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic Frameworks: Showcase examples of strategic frameworks developed and implemented to guide product decisions or market entry.

• Customer Insight Projects: Present case studies demonstrating how customer needs analysis translated into tangible product improvements or new product development.

• Cross-Functional Initiative Leadership: Highlight projects where you led or significantly contributed to initiatives involving multiple departments (e.g., Product, Sales, Marketing, Operations), illustrating your ability to drive alignment and execution.

• Market Analysis & Strategy Deliverables: Include examples of market analysis reports, competitive assessments, or product strategy documents you authored, demonstrating strategic thinking and data synthesis.

Process Documentation:

• Workflow Design & Optimization: Provide examples of processes you designed or optimized to improve cross-functional collaboration or accelerate product-to-market timelines.

• Implementation & Automation: Illustrate instances where you were involved in the implementation of new strategies or operational processes, ideally with a focus on efficiency gains.

• Measurement & Performance Analysis: Demonstrate your ability to define key performance indicators (KPIs) for strategic initiatives and analyze their impact on business outcomes.

📝 Enhancement Note: While a formal "portfolio" might not be explicitly required for this strategy role, the emphasis on "delivering great product and experiences to market in close collaboration with sales, marketing, operations" and "embedding robust ways of working" implies a need for candidates to showcase their ability to operationalize strategy. This means demonstrating experience in process design, cross-functional execution, and impact measurement, which can be presented through case studies or project examples in lieu of a traditional portfolio.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance coverage (medical, dental, optical).

• Competitive paid time off and public holidays.

• Opportunities for professional development, training, and conference attendance.

• Stock options or equity participation (common in high-growth tech companies like Airwallex).

• Retirement savings plan contributions.

• Potential for performance-based bonuses.

• Employee assistance programs and wellness initiatives.

Working Hours:

• Standard full-time hours are typically 40 hours per week, with flexibility often provided to accommodate project needs and personal work-life balance, aligning with Airwallex's emphasis on results and autonomy.

📝 Enhancement Note: Salary figures are estimates based on typical compensation for Product Strategy Managers in Singapore with the specified experience level in the FinTech/Tech industry. Actual compensation will depend on individual experience, qualifications, and negotiation. The benefits listed are standard for a company of Airwallex's profile and location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech), Global Payments, Business Banking Platform. Airwallex operates in a dynamic and rapidly evolving sector, characterized by innovation, regulatory compliance, and intense competition. The company's focus on a unified payments and financial platform positions it as a key player in modernizing global commerce for businesses.

Company Size: Over 2,000 employees globally. This indicates a mature, well-established organization with significant resources and a global reach, yet still retaining agility and a growth-oriented mindset.

Founded: Founded in Melbourne. This origin story often imbues a company with a certain pioneering spirit and an understanding of the challenges faced by businesses operating internationally from diverse economic bases.

Team Structure:

• The Product team is described as passionate builders and problem-solvers focused on customer-centric solutions.

• The specific role sits within the "Global Product Strategy and Operations team," suggesting a central function that interfaces with various product teams and commercial departments.

Methodology:

• Customer-Centricity: A core tenet, emphasizing understanding and solving customer problems.

• Data-Driven Decision Making: Implied through "deep data analysis" and "first principles problem solving."

• Agile & Iterative Development: Suggested by the "fast-paced environment" and "constantly iterating" culture.

• Collaboration & Ownership: A strong emphasis on working together while taking individual responsibility for outcomes.

• AI Integration: Explicitly mentioned as a tool to "work smarter and solve problems faster."

Company Website: https://www.airwallex.com

📝 Enhancement Note: Airwallex's positioning as a "unified payments and financial platform" and its backing by major investors highlight its ambition and potential. The company culture, emphasizing "founder-like energy," "impact," and "ownership," suggests a dynamic environment where proactive individuals can thrive and influence direction, which is crucial for a strategy role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level position, typically requiring 5+ years of experience. It's a strategic individual contributor role that bridges high-level strategy with tactical execution and cross-functional alignment. It represents a significant step for professionals moving from consulting or foundational product roles into a fast-paced, high-impact tech environment.

Reporting Structure: While not explicitly stated, a Product Strategy Manager often reports to a Head of Product Strategy, VP of Product, or potentially a Chief Product Officer, depending on the company's structure. They would collaborate closely with Product Managers, Engineering Leads, and business unit leaders.

Operations Impact: The role directly influences the strategic direction of Airwallex's product offerings, impacting revenue growth, market share, customer acquisition, and retention. By translating customer needs into market-leading products, this role is critical for driving the company's overall business objectives and competitive positioning.

Growth Opportunities:

• Leadership in Product Strategy: Progression to senior management roles within Product Strategy, potentially leading a team or owning a larger product portfolio.

• Transition to Product Management: Deep product knowledge gained can lead to roles as a Product Manager or Senior Product Manager, with direct ownership of product roadmaps and execution.

• Specialization: Opportunity to specialize in specific product areas (e.g., treasury, payments, spend management) or strategic functions (e.g., M&A strategy, new market entry).

• Cross-Functional Leadership: Potential to move into broader GTM leadership roles, leveraging strategic and operational expertise across different departments.

• Executive Exposure: Regular interaction with senior leadership offers significant learning opportunities and visibility for career advancement.

📝 Enhancement Note: The emphasis on "zero-to-one" initiatives and "big product bets" suggests that this role is designed for individuals who want to make a tangible impact and potentially move into more senior strategic or leadership positions within Airwallex's rapidly expanding product organization.

🌐 Work Environment

Office Type: Airwallex operates with a hybrid work model, with the expectation for this role to be primarily on-site in their Singapore office. This suggests a collaborative office environment designed to foster teamwork, innovation, and direct interaction.

Office Location(s): Singapore, a major global hub for finance and technology, offering a vibrant ecosystem for professionals. The specific office location within Singapore would need to be confirmed, but it is likely situated in a prime business district.

Workspace Context:

• Collaborative Hub: The office environment likely supports team-based work through open spaces, meeting rooms, and project areas, facilitating close collaboration with product, engineering, sales, and operations teams.

• Technology-Enabled: Access to modern tools and technology, including AI-powered platforms, is a given, supporting efficient analysis and communication.

• International Exposure: Working in a global company means opportunities to interact with colleagues from diverse backgrounds and cultures, enriching the professional experience.

Work Schedule:

• A standard 40-hour work week is expected, but the dynamic nature of a high-growth FinTech company may require flexibility to meet project deadlines and strategic objectives. The company culture emphasizes results and ownership, suggesting that while structure is present, adaptability is key.

📝 Enhancement Note: The on-site requirement in Singapore indicates that this role is deeply embedded within the local team structure, facilitating immediate collaboration and integration with regional and global stakeholders. This environment is ideal for roles requiring frequent face-to-face interaction and strategic alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on alignment with the minimum qualifications and key skills.

• Hiring Manager Interview: A discussion focused on your experience, strategic thinking, problem-solving approach, and understanding of product strategy within the FinTech/Tech space. Expect questions about your approach to customer needs analysis and cross-functional collaboration.

• Case Study/Technical Interview: You may be asked to complete a take-home case study or participate in a live problem-solving session. This will likely involve analyzing a business problem, developing a product strategy, or outlining a go-to-market approach, assessing your analytical, strategic, and communication skills.

• Cross-Functional Interviews: Meetings with key stakeholders from Product, Sales, Engineering, or Operations to assess your collaboration style, ability to influence, and understanding of different functional perspectives.

• Senior Leadership Interview: A final interview with a senior leader (e.g., VP Product, CPO) to discuss your strategic vision, leadership potential, and cultural fit within Airwallex.

Portfolio Review Tips:

• Focus on Impact: For any strategic initiatives or projects you present, clearly articulate the business problem, your approach, the actions taken, and the quantifiable results (e.g., revenue growth, market share increase, cost savings, improved customer satisfaction).

• Showcase Strategic Frameworks: If you have developed or utilized strategic frameworks (e.g., Porter's Five Forces, SWOT, PESTLE) for market analysis or strategy formulation, be prepared to discuss them.

• Highlight Collaboration: Emphasize instances where you successfully navigated complex stakeholder landscapes, managed differing opinions, and drove consensus towards a strategic outcome.

• Demonstrate Problem-Solving: Be ready to walk through a complex problem you faced, your first-principles approach to dissecting it, and the innovative solutions you proposed or implemented.

• Tailor to FinTech: If possible, draw on examples from the technology or financial services sector, demonstrating your understanding of the industry's nuances.

Challenge Preparation:

• Market Sizing & Opportunity Assessment: Be prepared to estimate market sizes, identify key growth opportunities, and justify strategic bets based on data and logical reasoning.

• Product Strategy Formulation: Practice outlining a product strategy for a hypothetical new product or feature, considering target audience, value proposition, competitive landscape, and go-to-market approach.

• Cross-Functional Alignment Scenarios: Think about how you would align conflicting priorities between Product, Sales, and Operations teams to achieve a common strategic goal.

📝 Enhancement Note: Given the emphasis on "first principles problem solving" and "zero-to-one" initiatives, interviewers will likely probe deeply into your thought process and how you approach ambiguity. Be prepared to articulate your methodology and how you would validate assumptions in a fast-paced environment.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management Platforms: Tools like Jira, Confluence, Asana, or Monday.com for task management, roadmap planning, and documentation.

• Collaboration Suites: Google Workspace (Docs, Sheets, Slides, Meet) or Microsoft 365 for day-to-day operations and communication.

• Presentation Software: Advanced proficiency in PowerPoint or Google Slides for creating compelling stakeholder presentations.

Analytics & Reporting:

• Data Visualization Tools: Tableau, Power BI, Looker, or similar for creating dashboards and visualizing data insights.

• Analytics Platforms: Google Analytics, Amplitude, Mixpanel, or internal data warehousing solutions for user behavior and product performance analysis.

• Spreadsheet Software: Advanced Excel or Google Sheets for data manipulation, analysis, and financial modeling.

CRM & Automation:

• CRM Systems: Experience with Salesforce or similar CRM platforms to understand sales processes and customer data.

• Business Intelligence Tools: Familiarity with BI tools to extract and analyze data relevant to product strategy and market performance.

• Market Research Tools: Proficiency with tools for competitive analysis, market intelligence, and customer feedback aggregation.

📝 Enhancement Note: While specific tools aren't listed, the role's nature suggests a strong reliance on data analytics, visualization, and collaboration tools. A candidate's ability to work with data to derive insights and communicate them effectively, regardless of the specific tool, will be key.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on delivering tangible business results and contributing to Airwallex's growth and mission.

• Customer Obsession: A commitment to understanding and solving customer problems through innovative product solutions.

• Data-Centricity: Decisions are rooted in data and rigorous analysis, employing first-principles thinking.

• Collaboration & Ownership: A culture where individuals take initiative, work effectively across teams, and hold themselves accountable for outcomes.

• Speed & Agility: The ability to move quickly with good judgment, adapting to market changes and iterating on strategies.

• Humility & Curiosity: An open-minded approach to learning, seeking to understand deeply, and working collaboratively without ego.

Collaboration Style:

• Cross-Functional Integration: Expectation to work seamlessly with Product, Engineering, Sales, Marketing, Operations, and Legal teams, fostering strong working relationships and alignment.

• Open Communication: Encouragement of direct, honest feedback and transparent communication to drive continuous improvement and effective problem-solving.

• Process-Oriented: A focus on establishing and refining processes that enable efficient execution and scalable growth.

• Knowledge Sharing: Culture likely promotes sharing insights, best practices, and learnings across teams to elevate collective expertise.

📝 Enhancement Note: Airwallex's stated "operating principles" are crucial. Candidates should familiarize themselves with these principles to demonstrate alignment with the company's core values and working methods, especially regarding "founder-like energy," "impact," "ownership," and "AI integration."

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: The "zero-to-one" nature of many initiatives means working with incomplete information and defining new pathways. This requires comfort with ambiguity and a proactive approach to seeking clarity.

• Balancing Strategy and Execution: Translating high-level strategy into actionable plans that can be effectively executed by cross-functional teams requires careful planning and communication.

• Cross-Functional Alignment: Gaining buy-in and aligning priorities across diverse departments (e.g., Sales vs. Product needs) can be challenging, requiring strong influencing and negotiation skills.

• Rapid Market Evolution: The FinTech landscape is constantly changing; staying ahead of trends, competitor moves, and regulatory shifts will be an ongoing challenge.

• Scaling Operations: As Airwallex grows, maintaining efficiency and effectiveness across its product strategy and operational processes will require continuous adaptation and optimization.

Learning & Development Opportunities:

• Deep FinTech Immersion: Gain extensive, hands-on experience in the global payments and FinTech industry, understanding complex financial products and market dynamics.

• Strategic Impact: Directly influence the strategic direction of a rapidly growing, well-funded global company.

• Cross-Functional Expertise: Develop a broad understanding of various business functions (Product, Sales, Marketing, Operations, Legal) and how they contribute to GTM success.

• Executive Mentorship: Opportunities to learn from and interact with senior leaders, including the CEO and VP Product.

• AI Application: Practical experience in leveraging AI tools to enhance strategic analysis and problem-solving.

📝 Enhancement Note: The challenges presented are typical for high-growth tech companies and strategy roles. Highlighting how one's skills and experience can address these challenges will be key for candidates. The growth opportunities emphasize the potential for significant career acceleration within Airwallex.

💡 Interview Preparation

Strategy Questions:

• "Describe how you would approach understanding the unmet needs of global businesses using Airwallex's payment platform. What data sources and methodologies would you employ?" (Focus on customer needs analysis, data gathering)

• "Imagine Airwallex wants to launch a new treasury management product for SMEs. Outline your strategic approach from initial concept to market entry, including key considerations and potential challenges." (Focus on product strategy, GTM planning, first principles)

Company & Culture Questions:

• "Based on your research, what do you see as Airwallex's biggest strategic opportunity in the next 3-5 years, and how would product strategy support it?" (Focus on company research, strategic thinking)

• "How do you align with Airwallex's operating principles, particularly 'founder-like energy' and 'moving fast with good judgment'?" (Focus on cultural fit, values alignment)

Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly define: Problem (customer or business need), Your Role/Approach (methodology, analysis, strategy), Actions (specific steps taken, collaborations), and Results (quantifiable outcomes, learnings).

• Quantify Whenever Possible: Use metrics (e.g., % increase in customer adoption, $ revenue impact, % efficiency gain) to demonstrate the tangible impact of your strategic contributions.

• Show, Don't Just Tell: Use visuals (charts, diagrams, mock-ups if relevant) to illustrate complex strategies or data insights.

• Articulate Your Thought Process: Be ready to explain why you made certain strategic choices, demonstrating your analytical rigor and first-principles thinking.

• Tailor to Airwallex: Frame your experience in the context of Airwallex's business – global payments, FinTech, serving businesses.

📝 Enhancement Note: Be ready to discuss how you leverage AI in your strategic work. Airwallex explicitly mentions using AI to "work smarter and solve problems faster," so demonstrating practical application or understanding of AI in strategy development will be a significant advantage.

📌 Application Steps

To apply for this Product Strategy Manager position:

• Submit your application through Airwallex's official careers portal via the provided link.

• Portfolio Customization: Prepare 2-3 concise case studies that best highlight your experience in product strategy development, customer needs analysis, cross-functional leadership, and driving strategic initiatives from concept to execution. Tailor these examples to showcase your impact in a high-growth tech or FinTech environment.

• Resume Optimization: Ensure your resume clearly articulates your experience using keywords from the job description (e.g., Product Strategy, Customer Needs Analysis, Collaboration, First Principles, Market Strategy, FinTech). Quantify achievements wherever possible to demonstrate impact.

• Company Research: Deeply research Airwallex, its products, target markets, competitors, and recent news. Understand their mission, vision, and operating principles to articulate your alignment during interviews.

• Interview Practice: Rehearse answers to common strategy and behavioral questions, focusing on the STAR method (Situation, Task, Action, Result) and practicing your portfolio presentation for clarity and impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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