Product Designer (UX/UI) - 12 Month FTC

📍 Job Overview

Job Title: Product Designer (UX/UI) - 12 Month FTC

Company: Lloyds Banking Group

Location: Bristol Harbourside, United Kingdom

Job Type: Full-Time, Temporary

Category: Product Design / UX/UI Design

Date Posted: 2026-06-02

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and deliver high-quality, user-centered mobile app experiences within a multidisciplinary team of designers, researchers, content specialists, and data analysts.

• Craft end-to-end user journeys through wireframing, journey mapping, prototyping, and creating delivery-ready screens, with a focus on mobile-first design and supporting web journeys.

• Balance business requirements with user needs, utilizing user research and data insights to align stakeholders and advocate for customer-centric solutions.

• Work proficiently within an established design system, creatively leveraging components while ensuring adaptability to technical constraints across platforms.

• Collaborate closely with developers and engineers to ensure designs are implemented accurately and launched live in the app, continuously iterating based on performance data and customer feedback.

📝 Enhancement Note: While this role is for a Product Designer (UX/UI), the emphasis on data analysts, user research, and iterative improvement based on performance data strongly aligns with the principles of Revenue Operations (RevOps) and Sales Operations (Sales Ops) in terms of driving efficiency, optimizing user journeys, and leveraging data for strategic decision-making. The role's focus on delivering user-centered experiences in a complex industry like financial services also requires a strong understanding of operational workflows and how design impacts user adoption and engagement, which are key concerns for operations professionals.

📈 Primary Responsibilities

• Deliver high-quality visual and interaction design across the mobile app, ensuring a cohesive and intuitive user experience.

• Skillfully craft end-to-end user journeys through wireframing, journey mapping, prototyping, and creating delivery-ready screens.

• Balance business requirements with user needs, employing user research and data to align stakeholders and diplomatically advocate for customer-centric solutions.

• Bring designs to life at various fidelities using prototyping software, primarily Figma, for effective stakeholder communication and user testing.

• Work confidently within an established central design system, creatively using components and suggesting improvements to maintain consistency and efficiency.

• Adapt designs to technical constraints of different platforms while guiding the creation of optimal end-user experiences.

• Deliver finalized Figma designs, fully annotated and ready for development, working closely with developers and engineers for successful live implementation.

• Continually iterate and improve designs and experiences based on regular performance data and customer feedback derived from app usage.

• Advocate for customer inclusion and accessibility, ensuring designs cater to users of diverse ages, backgrounds, and technical abilities.

📝 Enhancement Note: The responsibilities highlight a strong focus on process and outcome, which are central to operations roles. "Balancing business requirements with user needs," "bringing designs to life... through prototyping," "working confidently within an established design system," and "continually iterate & improve designs... based on regular performance data and feedback" all demonstrate a process-oriented approach to problem-solving and continuous improvement, mirroring operational best practices.

🎓 Skills & Qualifications

Education: While no specific degree is mentioned, a Bachelor's degree in Design, Human-Computer Interaction, or a related field would be beneficial.

Experience: Proven digital design experience, preferably in mobile app design, with a strong portfolio showcasing UX and UI expertise. Experience in complex industries like financial services is preferred.

Required Skills:

• Demonstrable experience across User Experience (UX) and Visual Design.

• Proven digital design experience, preferably mobile app design experience.

• Strong Figma skills for design and prototyping.

• Excellent prototyping skills for digital experiences in both low and high fidelity, clearly communicable to internal customers and development teams.

• Comfort using existing design systems and proactively recommending improvements.

• Ability to interpret data and insights from quantitative and qualitative research to inform the design process.

• Strong advocacy of customer inclusivity and accessibility in design.

• Collaborative mindset for working closely and quickly with multi-disciplinary teams.

• Strong ability to see designs through to delivery, communicating effectively with developers. Preferred Skills:

• Experience within the financial services industry or a similar complex industry.

• Experience working within an agile development environment.

• Familiarity with user research methodologies and usability testing.

📝 Enhancement Note: The required skills emphasize a blend of technical proficiency (Figma, prototyping) and strategic thinking (interpreting data, balancing needs, advocating for users). The preference for financial services experience suggests a need for understanding complex regulatory environments and established processes, akin to operations roles in similar sectors. The ability to "see designs through to delivery" and "communicate with developers" highlights the importance of execution and cross-functional alignment, crucial for operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX and UI design projects, with a strong emphasis on mobile app design.

• Demonstrate end-to-end design process, including wireframing, journey mapping, prototyping, and final screen designs.

• Highlight how data and user research insights were integrated into the design process and decision-making.

• Include examples of work within or extending existing design systems, demonstrating creativity and adherence to standards.

• Present case studies that clearly articulate the problem, your design solution, and the impact achieved, ideally with quantifiable results. Process Documentation:

• Provide examples of how you've documented design processes, including user flows, interaction specifications, and annotations for developers.

• Showcase your approach to iterating on designs based on performance data, A/B testing results, or user feedback.

• Illustrate your collaboration process with development teams, ensuring successful implementation and alignment with design intent.

📝 Enhancement Note: The emphasis on a portfolio showcasing the entire design process, data integration, and iterative improvement directly mirrors the expectations for operations professionals who must demonstrate their ability to implement, optimize, and measure processes. The requirement to document the process and show iteration based on data is a core competency in operations roles.

💵 Compensation & Benefits

Salary Range: £61,344 - £68,160 per annum.

Benefits:

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Share schemes, including free shares.

• Benefits adaptable to lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top.

• A range of wellbeing initiatives.

• Generous parental leave policies.

Working Hours: Full-time, with a hybrid working pattern. This involves spending at least two days per week, or 40% of working time, at one of the office sites. The standard working hours are not explicitly stated but are assumed to be around 40 hours per week.

📝 Enhancement Note: The salary range provided is within the typical mid-to-senior level for specialized design roles in the UK financial sector. The extensive benefits package, including pension, bonus, and share schemes, indicates a commitment to employee well-being and long-term engagement, common in large financial institutions. The hybrid model with a clear expectation of office presence aligns with a structured, yet flexible, operational approach to work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is one of the UK's largest financial institutions, offering a wide range of banking and financial services. This context implies a regulated environment with a strong focus on security, compliance, and customer trust, which influences design and operational processes.

Company Size: Large enterprise. As a major banking group, Lloyds Banking Group operates with a significant employee base and complex organizational structure, offering stability and numerous career pathways.

Founded: 2009 (through the merger of Lloyds TSB and HBOS). The company has a long heritage and has undergone significant integration and digital transformation, indicating a culture that embraces change and innovation within a traditional framework.

Team Structure:

• The role is within a "team of designers, researchers, content specialists, and data analysts," indicating a multidisciplinary, agile product team structure focused on user-centered product development.

• This collaborative unit likely operates within a larger product or digital transformation division.

• Reporting structure is not specified but typical for such teams would be to a Design Lead, Product Manager, or Head of Digital Product. Methodology:

• The team works on "design and deliver high-quality, user-centred mobile experiences," suggesting an agile and iterative development methodology.

• Emphasis on "mobile-first project" with support for web journeys indicates a modern, omnichannel approach.

• Data interpretation from quantitative and qualitative research is a key part of the design process, aligning with data-driven operational strategies.

• Continuous iteration based on performance data and customer feedback reinforces a cycle of measurement, analysis, and improvement.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: The company culture is characterized by a "clear purpose: to help Britain prosper," fostering a sense of mission. The emphasis on diversity, equity, and inclusion, along with specific initiatives like the "menopause health package" and "Working with Cancer Initiative," suggests a progressive and supportive workplace. For operations professionals, this translates to an environment that values employee well-being and inclusivity, which can impact team dynamics and operational policies.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Product Designer. This role is suitable for individuals with 2-5 years of dedicated UX/UI design experience, ready to take ownership of design output within a team. It represents a step towards senior design roles, requiring a balance of creative execution and strategic input.

Reporting Structure: The Product Designer will work within a multidisciplinary team, likely reporting to a Design Lead or Product Manager. This structure facilitates close collaboration and direct feedback loops, crucial for efficient project execution.

Operations Impact: While not a traditional "operations" role, the Product Designer's work directly impacts the customer experience, which in turn drives customer adoption, retention, and satisfaction. In a financial services context, a seamless and intuitive digital experience is critical for operational efficiency (e.g., reducing customer service queries) and revenue generation (e.g., driving product uptake).

Growth Opportunities:

• Operations Skill Development: Opportunities to deepen expertise in mobile-first design, accessibility standards, and working within established design systems. Experience in a complex, regulated industry like financial services provides valuable context for future roles.

• Cross-functional Exposure: Close collaboration with researchers, content specialists, data analysts, and developers offers broad exposure to different facets of product development and operational deployment.

• Specialization: Potential to specialize further in UX research, interaction design, or mobile UX, or to transition into product management roles given the end-to-end ownership expectation.

• Leadership Potential: Demonstrating strong stakeholder management, advocacy for user needs, and successful delivery can pave the way for more senior or lead design positions.

📝 Enhancement Note: The role offers significant growth potential through exposure to diverse skill sets and a complex industry. The emphasis on data-driven design and continuous iteration aligns perfectly with the skill set required for optimizing operational workflows and enhancing business outcomes. Success in this role can lead to opportunities in product management or senior design positions, where strategic operational thinking is paramount.

🌐 Work Environment

Office Type: Hybrid working model, requiring at least two days per week (or 40% of time) in the Bristol Harbourside office. This suggests a modern office environment designed for collaboration and focused work.

Office Location(s): Bristol Harbourside. This is a well-known business district in Bristol, likely offering good transport links and amenities.

Workspace Context:

• Collaborative work environment with a multidisciplinary team (designers, researchers, content specialists, data analysts).

• Access to established design systems and prototyping tools (Figma) is standard.

• The role requires close interaction with developers and engineers to ensure design implementation.

• The hybrid model allows for flexibility, balancing in-office collaboration with remote work.

Work Schedule: Full-time, with a hybrid arrangement. While specific daily hours aren't detailed, the standard expectation for a full-time role in the UK is typically 37.5-40 hours per week. The hybrid model provides flexibility in managing personal time alongside work commitments, which is beneficial for sustained focus and productivity in design and operations work.

📝 Enhancement Note: The hybrid work environment with a requirement for office presence aligns with the operational need for face-to-face collaboration, especially in design where rapid iteration and feedback are crucial. The Bristol Harbourside location suggests a modern, professional setting. This blend of flexibility and structured collaboration is becoming a standard for many operational teams aiming for efficiency and employee satisfaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio to assess core UX/UI skills and experience.

• Portfolio Presentation: Candidates will likely be asked to present a selection of their work, detailing their design process, rationale, and impact. This is a critical stage for operations roles, where demonstrating process and results is key.

• Technical/Skills Assessment: Potential for a design challenge or a practical exercise in Figma to assess prototyping and problem-solving skills.

• Stakeholder/Team Interviews: Interviews with hiring managers, design leads, and potentially team members (developers, researchers) to assess cultural fit, collaboration style, and ability to articulate design decisions.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong projects that showcase your end-to-end process, with a focus on mobile app design if possible.

• Tell a Story: For each project, clearly articulate the problem statement, your role, the design process (research, ideation, prototyping, testing), your design decisions (and the rationale behind them), and the final outcome or impact. Quantify results where possible.

• Highlight Process: Emphasize your wireframing, journey mapping, prototyping, and Figma skills. Show how you used design systems and incorporated user research and data.

• Demonstrate Collaboration: Include examples of how you worked with stakeholders, developers, and other team members.

• Address Inclusivity: Clearly articulate your approach to inclusive and accessible design within your case studies.

Challenge Preparation:

• Understand the Brief: If given a design challenge, ensure you fully understand the objectives, constraints, and target audience.

• Focus on Process: Even if time is limited, outline your process and decision-making, rather than just presenting a final output.

• Communicate Effectively: Practice articulating your thought process clearly and concisely, as you would when explaining an operational process or solution.

📝 Enhancement Note: The interview process described heavily emphasizes demonstrating a well-defined process and clear communication of design decisions, akin to how operations roles require articulating process flows, problem resolutions, and strategic initiatives. The portfolio review is crucial for validating practical skills and strategic thinking, mirroring the need for operations candidates to present impactful case studies.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as the primary tool for design and prototyping. Proficiency is a must.

• Prototyping Software: Beyond Figma, other tools may be used for specific fidelity levels or interactive prototypes.

• Wireframing Tools: Tools for creating low-fidelity layouts and user flows.

• Journey Mapping Tools: Software or methods for visualizing customer journeys.

Analytics & Reporting:

• While not directly used by the designer, the role requires interpreting data from quantitative and qualitative research. This implies familiarity with the output of analytics platforms and user research tools. The designer needs to understand how to leverage this data to inform design decisions. CRM & Automation:

• Not directly applicable to this role, but understanding how user behavior in the app impacts business metrics (which are tracked via CRM and other systems) is beneficial.

📝 Enhancement Note: The explicit mention of Figma and the need to interpret data from quantitative and qualitative research are key. For operations professionals, understanding the tools used for design and how data is generated and interpreted is crucial for effective cross-functional collaboration and for ensuring that operational processes support the user experience delivered by design.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on user-centered design and advocating for customer needs ("Balance business requirements with user needs," "Advocate customer inclusion").

• Collaboration: Working closely and quickly with a multidisciplinary team.

• Excellence & Quality: Delivering "high quality, user-centred mobile experiences."

• Inclusivity & Accessibility: A core value, ensuring designs are usable by a wide range of customers.

• Data-Driven Decision Making: Using performance data and research insights to inform and iterate on designs.

Collaboration Style:

• Multidisciplinary Teamwork: Close collaboration with designers, researchers, content specialists, and data analysts.

• Developer Partnership: Working closely with developers and engineers to ensure successful implementation and adherence to design specifications.

• Stakeholder Engagement: Communicating and aligning with stakeholders on design rationale and user needs.

• Iterative Feedback: Openness to feedback from user research, usability testing, and performance data, and a willingness to iterate designs accordingly.

📝 Enhancement Note: The values of customer focus, collaboration, and data-driven decision-making are highly transferable to operations roles. The collaborative style, particularly the partnership with developers and data analysts, mirrors the cross-functional nature of operations teams aiming to optimize business processes and outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Effectively balancing business requirements, technical constraints, and varied user needs, especially within a complex financial services environment.

• Design System Evolution: Creatively utilizing and potentially extending an established design system while maintaining consistency and innovation.

• Mobile-First Complexity: Ensuring a seamless and intuitive user experience on mobile, which often has more constraints than web.

• Inclusivity Implementation: Translating the principle of inclusivity and accessibility into practical, effective design solutions for a broad audience.

• Fixed-Term Contract: Navigating a 12-month contract, which may require quick integration and a focus on delivering tangible results within the timeframe.

Learning & Development Opportunities:

• Industry Expertise: Gaining deeper experience in the financial services sector, understanding its unique challenges and operational complexities.

• Advanced Design Skills: Enhancing proficiency in Figma, advanced prototyping techniques, and user research interpretation.

• Cross-Functional Knowledge: Learning from data analysts, researchers, and developers to gain a holistic view of product development and deployment.

• Accessibility Standards: Deepening knowledge and practical application of accessibility guidelines (e.g., WCAG).

• Agile Methodologies: Further developing skills in agile product development workflows.

📝 Enhancement Note: The challenges presented (balancing needs, design system management, inclusivity) are akin to operational challenges where efficiency, standardization, and broad applicability are key. The growth opportunities focus on deepening specialized skills and gaining cross-functional exposure, which are ideal for building a robust operational skillset.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting business requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your process, communication, and negotiation skills.)

• "How do you ensure your designs are inclusive and accessible? Can you provide an example from your portfolio?" (Highlight your understanding of principles and practical application.)

• "Walk us through a mobile app project from your portfolio. Explain the problem, your process, your role, and the impact of your design." (Prepare a concise narrative focusing on your end-to-end contribution.)

• "How do you use user research and performance data to inform your design decisions and iterate on existing designs?" (Demonstrate your data-driven approach.) Company & Culture Questions:

• "What do you know about Lloyds Banking Group and our purpose?" (Research their mission, values, and recent digital initiatives.)

• "How do you approach working within an established design system?" (Showcase your ability to collaborate within existing frameworks while also contributing ideas.)

• "How would you collaborate with developers to ensure your designs are implemented effectively?" (Emphasize communication, clear documentation, and problem-solving.) Portfolio Presentation Strategy:

• Select Impactful Projects: Choose projects that best demonstrate your UX/UI skills, mobile design experience, and ability to solve complex problems.

• Structure Your Narrative: For each project, follow a clear story: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Highlight Figma & Prototyping: Be ready to discuss your Figma workflow and showcase interactive prototypes.

• Quantify Results: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased conversion, reduced errors, improved task completion).

• Showcase Collaboration: Briefly mention how you worked with other team members and stakeholders.

📝 Enhancement Note: The strategic questions are designed to assess problem-solving abilities and process orientation, directly relevant to operations roles. Preparing to discuss your process, data utilization, and collaborative approach will be key. The portfolio presentation should focus on demonstrating tangible results and a structured methodology, mirroring the expectations for operations case studies.

📌 Application Steps

To apply for this Product Designer (UX/UI) position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight your experience in UX/UI design, mobile app design, Figma proficiency, and any experience within complex industries like financial services. Quantify achievements where possible.

• Portfolio Preparation: Curate a portfolio that showcases 2-3 strong mobile design projects. Ensure each project clearly outlines the problem, your process (including wireframing, journey mapping, prototyping), your design rationale, and any measurable outcomes. Be prepared to discuss your approach to accessibility and inclusivity.

• Interview Practice: Prepare to discuss your design process, how you use data and research, and how you collaborate with development teams. Practice presenting your portfolio with a clear narrative and focus on impact.

• Company Research: Familiarize yourself with Lloyds Banking Group's purpose, values, and recent digital transformation efforts. Understand their commitment to customer experience and inclusive design.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.