Product Designer (UX)

📍 Job Overview

Job Title: Product Designer (UX)

Company: Genesys

Location: Budapest, Hungary (Flexible)

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-06-24

Experience Level: Mid-level (2-4 years)

Remote Status: Hybrid/Remote (Hungary-based)

🚀 Role Summary

• Design and refine user experiences for Genesys' AI-powered digital channels, including chat, messaging, email, and social platforms.

• Collaborate closely with product management, engineering, and senior UX designers to translate user needs, business goals, and technical constraints into intuitive and effective designs.

• Drive improvements in usability, consistency, and integration across digital customer engagement workflows.

• Contribute to the continuous growth and knowledge sharing within a global UX organization of over 100 professionals.

• Actively participate in UX discovery efforts, including competitor analysis and user story creation, to inform design strategy.

📝 Enhancement Note: While this role is titled "Product Designer (UX)," the responsibilities and context provided strongly align with a mid-level User Experience (UX) Designer focused on digital channels within an enterprise software environment. The emphasis on designing for agents managing customer interactions and the specific digital channels (chat, messaging, email, social) indicates a specialized UX role within the broader product design umbrella.

📈 Primary Responsibilities

• Design Execution: Independently conceptualize, design, and iterate on user interfaces and interaction flows for digital communication channels within the Genesys Workspace, ensuring alignment with overall product strategy and user needs.

• Collaboration & Communication: Effectively articulate design rationale, present design concepts, and gather feedback from cross-functional teams, including product managers, engineers, and senior UX designers, to ensure stakeholder buy-in and cohesive solutions.

• UX Strategy & Discovery: Actively participate in user research initiatives and contribute to defining UX strategies for new features and enhancements, including conducting thorough competitive analyses and developing detailed user stories.

• Process Improvement: Identify opportunities to enhance usability, consistency, and integration within digital agent workflows, aiming to simplify agent tasks and create a more coherent customer experience across touchpoints.

• Mentorship & Learning: Proactively seek out learning opportunities, solicit feedback from senior designers, and contribute to the collective knowledge base of the UX team through sharing insights and best practices.

📝 Enhancement Note: The core responsibilities highlight a blend of independent design execution and collaborative strategy. The emphasis on "digital channels within the Workspace" suggests a focus on the agent-facing interface for managing customer interactions, rather than direct customer-facing product design.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a closely related field, OR equivalent practical experience. Experience:

• 2 – 4 years of demonstrated experience in user experience (UX) design, with a proven ability to execute designs independently for moderately complex projects. Required Skills:

• UX Design Proficiency: Strong understanding of UX principles, interaction design, and user-centered design methodologies.

• Design Tools: Expert-level proficiency with Figma for creating wireframes, mockups, and interactive prototypes.

• Collaboration Tools: Experience with low-fidelity collaboration tools such as Miro or FigJam for brainstorming, user journey mapping, and workshop facilitation.

• UX Research: Demonstrated experience with various UX research methodologies (e.g., user interviews, usability testing, surveys) to gather insights and validate design decisions.

• Product Strategy Alignment: Ability to connect design solutions to overarching product strategy, business objectives, and user needs.

• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly present design ideas, articulate design rationale, and effectively gather feedback from diverse teams and stakeholders.

Preferred Skills:

• Experience designing for enterprise-level applications, services, or platforms, with a specific focus on support or contact center environments.

• Familiarity with designing for complex workflows and data-intensive applications.

📝 Enhancement Note: The requirement for an online portfolio is explicitly stated as a minimum requirement, underscoring its importance in evaluating candidates for this role. The preferred experience in enterprise/support/call center applications is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-4 detailed case studies demonstrating your UX design process from problem definition to final solution.

• Problem/Solution Framing: Clearly articulate the user problem or business challenge addressed in each case study, and how your design solution effectively solved it.

• Process Visualization: Visually represent your design process, including user research, ideation, wireframing, prototyping, and testing phases.

• Impact & Metrics: Quantify the impact of your designs where possible, using metrics such as user satisfaction improvements, task completion rates, or efficiency gains.

• Tool Proficiency: Highlight your use of Figma and collaboration tools like Miro/FigJam within your case studies.

Process Documentation:

• Workflow Design: Demonstrate experience in mapping complex workflows and designing intuitive user flows for agents and customers.

• System Integration: Illustrate understanding of how UX designs integrate with underlying technology systems, particularly within enterprise software.

• Cross-functional Collaboration: Provide examples of how you have collaborated with product managers and engineers to bring designs to fruition.

📝 Enhancement Note: Given the emphasis on "design execution" and "discovery and definition," a strong portfolio showcasing a well-defined and iterative design process, including research and collaboration, will be critical. The focus on enterprise applications suggests a need for portfolios that demonstrate handling complexity.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a mid-level UX Designer with 2-4 years of experience in Budapest, Hungary, the estimated salary range is typically between €35,000 - €50,000 per year (gross). This range can vary based on specific skills, interview performance, and the final determination of the candidate's experience level. Benefits:

• Company Stability & Agility: Benefit from the stability of a multinational corporation combined with the dynamism and speed of a startup environment.

• Comprehensive Well-being:

  • Extra days off in August and October.
  • Paid volunteer time to support causes important to you.
  • Focus on employee well-being with dedicated resources.

• Professional Growth:

  • Career development support and opportunities for professional growth.
  • Access to a learning center for skill enhancement.
  • Language courses to support professional development.

• Health & Insurance:

  • Health insurance.
  • Life insurance.

• Lifestyle & Perks:

  • Cafeteria services.
  • Gym access.
  • Vitamin bar.
  • Company cafe with an in-house barista.

• Work Environment:

  • Flexible working arrangements (remote, hybrid, or office-based in Budapest).

  • An open and inclusive community.

  • Opportunity to work with talented and experienced professionals. Working Hours:

• Standard full-time working hours are expected, approximately 40 hours per week. The role offers flexibility in terms of work arrangement (remote, hybrid, or office-based) for candidates based in Hungary.

📝 Enhancement Note: The salary estimate is based on typical mid-level UX designer compensation in Budapest, Hungary, factoring in the company's multinational status and the specific benefits package offered. The "flexible" work arrangement is a key benefit, catering to remote or hybrid work styles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Customer Experience, AI, Cloud Communications)

Company Size: Approximately 7,000 employees globally. This size offers the resources and stability of a large enterprise while aiming to maintain some of the agility of a smaller organization, as highlighted by the "startup speed" benefit.

Founded: Genesys was founded in 1990. This long history suggests a mature organization with established processes, but the company's focus on AI and modern cloud platforms indicates a strong commitment to innovation and forward-thinking.

Team Structure:

• Global UX Organization: Over 100+ professionals across design, research, education, and operations, fostering a broad community of expertise.

• Digital Team: A sub-group focused on designing and refining digital channels (chat, messaging, email, social) within the Genesys Workspace, working closely with product and engineering.

• Reporting: You will be part of a smaller, focused group of 5+ UX professionals, working closely with product and engineering partners. This implies a collaborative, team-oriented structure with direct access to key decision-makers and implementers.

Methodology:

• AI-Powered Experience Orchestration: The company's core mission revolves around leveraging AI to create seamless and personalized customer and employee experiences.

• Data-Driven Design: While not explicitly detailed, the emphasis on AI and enterprise-scale solutions implies a strong reliance on data to inform design decisions and measure impact.

• Agile Development: Likely practices agile methodologies given the technology focus and startup-like speed, requiring iterative design and close collaboration with engineering.

Company Website: https://www.genesys.com/

📝 Enhancement Note: Genesys positions itself as a leader in AI-powered customer experience, a significant differentiator. The company culture emphasizes collaboration, continuous growth, and a blend of stability with agility. The "Digital team" context is crucial for understanding the specific focus of this role.

📈 Career & Growth Analysis

Operations Career Level: Mid-level UX Designer. This role is positioned for individuals who can work independently on defined projects and contribute to strategic discussions, bridging the gap between entry-level tasks and senior-level leadership. The expectation is to grow into more complex projects and potentially mentor junior designers.

Reporting Structure: You will report within a team of approximately 5+ UX professionals, likely under a UX Design Manager or Lead, and will work closely with Product Managers and Engineering Leads within specific product areas. This structure offers direct mentorship and exposure to product development cycles.

Operations Impact: As a UX Designer, your impact will be measured by your ability to improve the usability, efficiency, and overall effectiveness of digital customer interaction channels. This directly influences agent productivity, customer satisfaction, and ultimately, customer loyalty and retention – key drivers of business success for Genesys' clients.

Growth Opportunities:

• Skill Specialization: Deepen expertise in designing for enterprise-grade communication platforms, AI-driven interfaces, and specific digital channels.

• Mentorship & Leadership: Progress towards Senior UX Designer roles, potentially leading design initiatives, mentoring junior designers, and contributing more significantly to UX strategy.

• Cross-Functional Exposure: Gain deeper insights into product management, engineering processes, and the broader AI and customer experience landscape within Genesys.

• Learning & Development: Leverage company-provided learning resources, language courses, and potential participation in industry events or conferences.

📝 Enhancement Note: The role offers a clear path for growth within UX design, with opportunities to specialize in a critical and evolving area of customer experience technology. The "flexible-first culture" and "growth in the AI era" messaging suggest a company that invests in its employees' development.

🌐 Work Environment

Office Type: Genesys operates with a "flexible-first" culture, meaning they support remote, hybrid, and office-based work arrangements. The role is based in Budapest, Hungary, and candidates can be office-based, long-term remote, or a hybrid of both, provided they are Hungary-based.

Office Location(s): The role is associated with Budapest, Hungary. The company mentions a "fabulous new HQ from near Nyugati Railway Station at Budapest," suggesting a modern and accessible office environment for those who choose to work from the office.

Workspace Context:

• Collaborative Environment: The UX team values collaboration, with close interaction expected among UX professionals, product managers, and engineers. Tools like Miro and FigJam facilitate remote and in-person collaborative sessions.

• Technology & Tools: Access to industry-standard design and collaboration tools, including Figma, Miro, and FigJam, is essential.

• Team Interaction: Expect regular team meetings, design critiques, and cross-functional sync-ups to ensure alignment and continuous feedback.

Work Schedule:

• A standard full-time schedule (approx. 40 hours/week) is expected. The "flexible-first" approach allows for flexibility in where and potentially when work is done, within team and project constraints, accommodating different working styles and needs.

📝 Enhancement Note: The emphasis on flexibility is a significant aspect of the work environment, catering to modern work preferences while ensuring the candidate is based in Hungary. The new HQ location suggests a modern and potentially dynamic office space for those who opt for it.

📄 Application & Portfolio Review Process

Interview Process:

• Application Review: Initial screening of applications and resumes by the Talent Acquisition team and hiring manager.

• Recruiter Screen: A Zoom interview with a Talent Acquisition Partner to assess initial fit, discuss the role, and answer candidate questions.

• Hiring Team Interviews: Meetings with the hiring manager and other team members (likely including senior UX designers, product managers, and engineers) to delve deeper into skills, experience, and cultural fit. This stage will likely include discussions around your portfolio.

• Final Steps: Following all interviews, the team will communicate the final decision and next steps.

• Efficiency: Genesys aims for a focused and respectful process, typically involving no more than five interviews.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant projects that showcase your end-to-end UX process.

• Tell a Story: For each project, clearly define the problem, your role, your process, the challenges faced, your design decisions, and the outcomes (with metrics if possible).

• Highlight Collaboration: Showcase how you worked with stakeholders (PMs, engineers, researchers) and incorporated their feedback.

• Demonstrate Tool Proficiency: Explicitly mention and show examples of your work using Figma, Miro, or FigJam.

• Focus on Enterprise/Agent Experience: If you have experience designing for enterprise software or agent-facing tools, emphasize these projects.

• Clear Navigation: Ensure your online portfolio is easy to navigate and provides a clear overview of your skills and experience.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design exercise or take-home challenge, which may involve evaluating an existing interface, proposing improvements, or designing a small feature. Focus on demonstrating your problem-solving approach and UX thinking.

• Behavioral Questions: Prepare to discuss your experiences related to collaboration, handling feedback, managing conflicting priorities, and continuous learning.

• Company & Product Knowledge: Research Genesys' products, their AI strategy, and their customer experience focus. Understand how your role contributes to their mission.

📝 Enhancement Note: The interview process is structured to be efficient. The portfolio is a critical component, and candidates should be ready to present specific case studies that highlight their problem-solving skills and collaborative approach, particularly within an enterprise context.

🛠 Tools & Technology Stack

Primary Design & Collaboration Tools:

• Figma: The primary tool for creating wireframes, mockups, interactive prototypes, and design systems. Expect to demonstrate advanced proficiency.

• Miro/FigJam: Essential for collaborative brainstorming, user journey mapping, wireframing, and workshop facilitation. Experience with these tools for remote collaboration is key.

UX Research Tools:

• A variety of UX research methodologies are mentioned, implying familiarity with tools for user interviews (e.g., Zoom, Google Meet), usability testing platforms (e.g., UserTesting.com, Lookback), and survey tools (e.g., SurveyMonkey, Typeform). Product Development & Communication:

• CRM: While not explicitly mentioned for the UX role, Genesys likely uses CRM systems extensively for customer data.

• Project Management Tools: Tools like Jira, Asana, or Trello are commonly used in conjunction with engineering teams for task management and tracking.

• Communication Platforms: Slack, Microsoft Teams, or similar platforms for day-to-day team communication and collaboration.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. Experience with collaborative whiteboarding tools like Miro/FigJam is also critical for team interaction. Familiarity with enterprise software development workflows and associated tools (like Jira) is beneficial.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on working together across disciplines (UX, Product, Engineering) to achieve shared goals.

• Curiosity: A drive to understand user needs, explore new technologies, and continuously learn.

• Continuous Growth: A commitment to individual and team development, fostering a learning environment.

• Customer Focus: Centered on creating exceptional customer and employee experiences through thoughtful design.

• Innovation: Embracing AI and cutting-edge technology to solve complex problems.

• Inclusivity: Fostering an open and inclusive community where diverse perspectives are valued.

Collaboration Style:

• Cross-functional Integration: Designers work very closely with Product Managers to define requirements and Engineers to ensure feasibility and implementation.

• Feedback-Oriented: Regular design critiques and feedback sessions are expected to refine designs collaboratively.

• Agile & Iterative: The team likely operates in an agile manner, requiring designers to be adaptable and responsive to evolving project needs and feedback.

• Knowledge Sharing: The global UX organization encourages sharing of best practices and collective learning.

📝 Enhancement Note: The company culture appears to be a blend of professional maturity and a forward-thinking, collaborative spirit. The emphasis on growth and continuous learning is a significant draw for professionals looking to develop their careers.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Enterprise applications, especially in customer service, can be highly complex with numerous features and workflows. Balancing user needs with technical constraints and business goals will be a constant challenge.

• AI Integration: Designing intuitive and trustworthy user experiences for AI-powered features requires a deep understanding of user perception and trust in AI.

• Cross-functional Alignment: Ensuring consistent design vision and execution across different product teams and with engineering can be challenging, requiring strong communication and negotiation skills.

• Remote/Hybrid Collaboration: Effectively collaborating and maintaining strong team cohesion in a flexible work environment requires proactive communication and use of digital tools.

Learning & Development Opportunities:

• Specialized UX Skills: Gain deep expertise in designing for AI-driven customer experience platforms and communication tools.

• Industry Trends: Stay at the forefront of UX design for AI, enterprise software, and customer engagement technologies.

• Mentorship: Receive guidance from senior UX designers within a large, experienced global team.

• Career Progression: Clear pathways to Senior UX Designer roles and potential leadership opportunities within the UX organization.

• Continuous Learning: Access to internal learning resources, potential for external training, and opportunities to attend industry events.

📝 Enhancement Note: The role offers significant opportunities to tackle complex design challenges within a rapidly evolving field (AI in CX), providing a strong foundation for career growth and specialization.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing feature X in your portfolio. What were the key challenges, and how did you overcome them?" (Be ready to articulate your steps, rationale, and problem-solving approach).

• Collaboration: "Describe a time you had to align stakeholders with differing opinions on a design decision. How did you approach it?" (Focus on communication, empathy, and data-driven arguments).

• Problem-Solving: "Imagine we're seeing low adoption of a new AI feature in our chat interface. How would you approach diagnosing and solving this problem from a UX perspective?" (Think about research, user flows, usability testing, and iterative design).

Company & Culture Questions:

• Genesys' Mission: "How do you see your UX design skills contributing to Genesys' mission of AI-powered experience orchestration?" (Connect your skills to their business goals).

• Team Dynamics: "How do you prefer to collaborate with Product Managers and Engineers?" (Highlight your ability to work effectively in a cross-functional, potentially remote/hybrid team).

• Impact Measurement: "How do you measure the success of your designs?" (Be ready to discuss metrics, user feedback, and ROI).

Portfolio Presentation Strategy:

• Storytelling: Structure each case study as a narrative: problem, your role, process, solution, and outcomes.

• Visual Clarity: Use clear visuals (wireframes, mockups, prototypes) to illustrate your design decisions.

• Conciseness: Be prepared to present your key projects within a designated timeframe, focusing on the most impactful aspects.

• Interactive Walkthrough: Be ready to navigate your portfolio and discuss specific design choices and rationale in detail.

• Tailor to Genesys: Highlight projects that demonstrate experience with enterprise applications, complex workflows, or user-centric problem-solving.

📝 Enhancement Note: Candidates should prepare to not only showcase their design work but also articulate their thought process, collaborative approach, and understanding of business impact, especially within the context of enterprise AI solutions.

📌 Application Steps

To apply for this Product Designer (UX) position:

• Submit your application through the Genesys careers portal via the provided link.

• Portfolio Customization: Ensure your online portfolio is up-to-date, highlights 2-4 strong UX case studies demonstrating your process, and clearly articulates your role and the impact of your work. Tailor your case study selection to emphasize enterprise applications or complex workflow design if possible.

• Resume Optimization: Update your resume to clearly showcase your 2-4 years of UX design experience, specific tool proficiencies (Figma, Miro/FigJam), and any relevant experience in enterprise software, AI, or customer support environments. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, collaborative experiences, and problem-solving approaches using the STAR method. Prepare to discuss your portfolio in detail and research Genesys's AI strategy and product offerings.

• Company Research: Gain a solid understanding of Genesys's mission, products, and the customer experience industry. Familiarize yourself with their "flexible-first" culture and values to assess cultural fit and prepare for relevant questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.