Product Designer (UI/UX)

📍 Job Overview

Job Title: Product Designer (UI/UX)

Company: Public Service Division

Location: JTC Summit, Singapore

Job Type: Full time

Category: Product Design / UX/UI Operations

Date Posted: 2026-10-02

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive user-centered design initiatives across the entire product lifecycle, from discovery to continuous improvement, ensuring alignment with business and customer outcomes.

• Craft intuitive, accessible, and visually engaging digital experiences by leveraging user research, prototyping, and iterative design methodologies.

• Collaborate closely with Product Leads and Engineers to shape product strategy, translate business objectives into user-centric solutions, and prioritize design efforts.

• Establish and maintain robust design systems and standards to ensure consistency and scalability across digital products within the Public Service Division.

📝 Enhancement Note: While the title is "Product Designer (UI/UX)", the responsibilities and required skills suggest a strong emphasis on the operational aspects of design: driving processes, maintaining systems, and ensuring measurable outcomes. This role requires a designer who can operate within a structured environment, contributing to the efficiency and effectiveness of product development through design operations.

📈 Primary Responsibilities

• Conduct comprehensive user discovery and research, including user interviews, usability studies, and stakeholder workshops to deeply understand user needs and pain points.

• Develop key user-centric artifacts such as personas, journey maps, and service blueprints to inform design decisions and product strategy.

• Create detailed user flows, wireframes, interactive prototypes, and high-fidelity visual designs that articulate user experiences clearly.

• Establish, maintain, and champion design systems and design standards to ensure consistency, scalability, and efficiency in product development.

• Collaborate effectively with Product Leads, Engineers, Business Analysts, and other stakeholders in an agile squad environment to translate business objectives into user-centered solutions.

• Plan and execute usability testing, analyze user feedback and behavioral insights, and iterate designs based on evidence and measurable outcomes.

• Ensure designs adhere to accessibility standards, responsive design principles, usability best practices, and content clarity guidelines.

• Contribute to product strategy by translating business goals into user-centered solutions and prioritizing design efforts based on user impact and product objectives.

📝 Enhancement Note: The responsibilities highlight a need for a designer who not only creates but also manages and operationalizes design processes. This includes maintaining design systems, conducting structured research, and iterating based on data, all of which are core to effective design operations within a product development framework.

🎓 Skills & Qualifications

Education: Bachelor's degree in Product Design, UX Design, Interaction Design, Human-Computer Interaction (HCI), Digital Media, Visual Communication, Information Systems, Computer Science, Psychology, or a related discipline.

Experience: Minimum 3 years of relevant UI/UX, Product Design, or Service Design experience; candidates with 5–8 years of experience may be considered for a more senior role depending on portfolio strength and product delivery exposure.

Required Skills:

• Strong portfolio demonstrating end-to-end product design work, including problem framing, user research, journey mapping, wireframing, prototyping, usability testing, visual design, and design iteration based on evidence.

• Proven ability to translate user needs, business goals, and technical constraints into simple, intuitive, accessible, and scalable digital experiences.

• Proficiency in Figma and modern design workflows, including component libraries, design systems, interactive prototyping, handoff to developers, and collaboration with product and engineering teams.

• Good understanding of accessibility, responsive design, usability principles, information architecture, interaction design, and content clarity.

• Experience facilitating or supporting user interviews, usability testing, stakeholder workshops, co-creation sessions, and design critiques.

• Ability to work closely with Product Leads, Engineers, Business Analysts, and stakeholders in an agile or product squad environment.

• Strong communication and storytelling skills, with the ability to explain design rationale clearly to both technical and non-technical audiences. Preferred Skills:

• Experience designing enterprise platforms, citizen-facing digital services, SaaS products, government digital services, or internal productivity tools.

• Familiarity with tools such as Jira, Confluence, analytics dashboards, or user feedback platforms.

📝 Enhancement Note: The emphasis on a strong portfolio and proven ability to translate complex requirements into user-friendly designs indicates that candidates will be assessed on their practical application of design principles and their ability to manage the design process effectively, akin to operationalizing design output. The mention of specific tools like Figma, Jira, and Confluence points to a need for proficiency in established design and project management workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design projects, clearly detailing the problem framing, user research methodologies employed, and insights gained.

• Include examples of user journey maps, personas, and service blueprints that illustrate your understanding of user needs and system interactions.

• Present wireframes, interactive prototypes, and high-fidelity designs, demonstrating your ability to create intuitive and visually appealing interfaces.

• Provide evidence of usability testing, user feedback analysis, and how these insights led to design iterations and measurable outcomes.

• Highlight your experience in establishing and maintaining design systems, component libraries, and design standards.

• Demonstrate your ability to translate business objectives and technical constraints into scalable digital experiences. Process Documentation:

• Articulate your approach to user discovery and research, detailing how you identify user needs and pain points.

• Explain your workflow for creating user flows, wireframes, prototypes, and high-fidelity designs.

• Describe your process for conducting usability testing and iterating on designs based on feedback and data.

• Outline your methodology for collaborating with product and engineering teams, including design handoff and feedback loops.

• Detail your experience with establishing and managing design systems and ensuring adherence to design standards.

📝 Enhancement Note: For a role in a public service division, a portfolio that clearly demonstrates a structured, repeatable design process is crucial. The emphasis on "end-to-end" and "evidence-based" design implies a need to show not just the final output but also the operational rigor behind it, including how designs are validated and integrated into development workflows.

💵 Compensation & Benefits

Salary Range: Based on the experience level (2-5 years, with potential for senior roles at 5-8 years) and location (Singapore), a competitive salary range for a Product Designer (UI/UX) is estimated to be between SGD 70,000 to SGD 120,000 annually. This range can vary based on the specific responsibilities of the senior role, the candidate's proven track record, and the Public Service Division's compensation structure.

Benefits:

• Comprehensive health insurance coverage.

• Generous annual leave and public holiday provisions.

• Opportunities for professional development and training, including courses and conferences related to design and technology.

• Access to a robust design system and modern design tools.

• Participation in impactful projects that serve the public.

• Retirement savings plan (e.g., Central Provident Fund - CPF in Singapore).

• Potential for performance-based bonuses.

Working Hours: The role is full-time, typically involving 40 hours per week. While the environment is on-site, there may be some flexibility in working hours depending on team needs and project deadlines, common in agile development environments.

📝 Enhancement Note: Salary estimates for Singapore are based on industry benchmarks for Product Designers with 2-8 years of experience in technology and government sectors, considering the cost of living and typical compensation structures for public service roles which may differ from private sector equivalents. Benefits are inferred based on standard offerings for full-time employees in Singapore's public sector and tech-related roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government & Public Sector, Technology Services. The Public Service Division plays a critical role in developing and delivering digital services that impact citizens and businesses. This context means a strong focus on user needs, accessibility, security, and long-term impact rather than short-term commercial gains.

Company Size: As part of a public service division, the organization is likely large, with numerous departments and extensive reach across Singapore. This size offers opportunities for broad impact and exposure to diverse projects.

Founded: While specific founding dates for divisions may vary, the Singapore Public Service has a long-standing history of serving the nation. This legacy implies a culture of stability, responsibility, and a commitment to public good.

Team Structure:

• The Product Design team likely operates within agile product squads, working closely with Product Leads, Engineers, Business Analysts, and Project Managers.

• Designers may specialize in specific product areas or user segments, contributing to a larger design community of practice within the division.

• There's a strong emphasis on cross-functional collaboration to ensure user needs are integrated throughout the product development lifecycle. Methodology:

• A user-centered design methodology is paramount, focusing on understanding and solving real user problems.

• Agile development practices are likely employed, enabling iterative design and development cycles.

• Data-driven decision-making, leveraging user research, usability testing, and analytics, is expected to guide design choices.

• Emphasis on building and maintaining design systems to ensure consistency and efficiency across multiple digital services.

Company Website: https://www.psd.gov.sg/ (Note: This is a general public service portal, the specific division may have internal portals)

📝 Enhancement Note: The context of a public service division suggests a culture that prioritizes impact, efficiency, and user welfare. Operations professionals in this environment are expected to be meticulous, process-oriented, and capable of working within established frameworks to deliver high-quality, accessible services.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer (UI/UX), with potential for advancement to a senior level. It involves taking ownership of design processes within product squads, contributing significantly to product strategy, and mentoring junior designers. The scope includes end-to-end design ownership and driving user-centered outcomes.

Reporting Structure: The Product Designer will likely report to a Design Lead, Head of Product Design, or a Product Manager within their assigned product squad. They will work collaboratively with engineers and other cross-functional team members.

Operations Impact: The Product Designer's impact is measured by the success of the digital products they design, specifically in terms of user adoption, satisfaction, efficiency gains for users, and achievement of defined business and citizen outcomes. This role directly influences the usability and effectiveness of public services.

Growth Opportunities:

• Skill Advancement: Deepen expertise in specialized areas like accessibility design, design systems management, UX research methodologies, or interaction design.

• Leadership Development: Opportunities to lead design initiatives within product squads, mentor junior designers, and contribute to the overall design strategy and operations of the division.

• Cross-functional Exposure: Gain experience working on a variety of digital services and platforms, expanding understanding of different user groups and technical challenges within the public sector.

• Formal Training: Access to internal and external training programs, workshops, and conferences to stay abreast of the latest design trends and technologies.

📝 Enhancement Note: The growth path suggests a focus on both deepening design craft and developing leadership and operational management skills within the design discipline. This is typical for roles that are expected to not only execute but also contribute to the strategic and operational effectiveness of the design function.

🌐 Work Environment

Office Type: The role is based at JTC Summit, Singapore, indicating an on-site work environment within a modern office setting. This environment is conducive to collaboration and structured work processes.

Office Location(s): JTC Summit, Singapore. This location is a significant business hub, providing accessibility and a professional workspace.

Workspace Context:

• The workspace is expected to be collaborative, with teams working in close proximity, facilitating easy communication and brainstorming sessions.

• Access to modern design tools and technology, including Figma, and potentially other project management and collaboration software.

• Opportunities for regular interaction with product managers, engineers, researchers, and other stakeholders, fostering a dynamic and integrated team environment.

Work Schedule: A standard 40-hour work week is expected, with the potential for some flexibility to accommodate project needs and agile sprint cycles. The on-site nature encourages consistent team presence and collaboration.

📝 Enhancement Note: An on-site environment in a professional office setting like JTC Summit suggests a structured and collaborative atmosphere. For a designer, this means opportunities for in-person workshops, design critiques, and direct team interaction, which are crucial for effective design operations and process refinement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess qualifications and design experience.

• Portfolio Presentation & Discussion: Candidates will likely present a selection of their work, discussing their design process, problem-solving approach, and impact. Be prepared to elaborate on specific projects, focusing on user research, design decisions, and outcomes.

• Technical/Skills Assessment: Potentially a design challenge or practical exercise to evaluate proficiency in tools like Figma, understanding of design principles, and problem-solving skills in a simulated scenario.

• Team/Stakeholder Interviews: Discussions with Product Leads, Engineers, and other team members to assess collaboration style, communication skills, and cultural fit within an agile product squad.

• Final Interview: May involve senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your end-to-end design process, problem-solving abilities, and impact. Prioritize projects that align with the responsibilities of this role (e.g., citizen-facing services, enterprise platforms).

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing, iteration), the solutions you developed, and the measurable outcomes or impact achieved. Use visuals effectively.

• Highlight Process & Rationale: Emphasize why you made certain design decisions. Explain your research findings, the constraints you worked with, and how you iterated based on feedback. This demonstrates your operational thinking.

• Showcase System Thinking: If applicable, include examples of your work with design systems, component libraries, or how you ensured consistency across multiple touchpoints.

• Be Concise and Clear: Ensure your portfolio is easy to navigate and your explanations are clear and to the point, demonstrating strong communication skills.

Challenge Preparation:

• Understand the Context: If a design challenge is given, quickly grasp the problem statement and any constraints provided. Think about how you would approach it operationally.

• Focus on Process: Demonstrate a structured approach. Outline your steps, even if you can't complete everything within the time limit. This shows your ability to manage a design process.

• Prioritize and Justify: Identify key user needs or business goals and prioritize your design efforts accordingly. Be ready to justify your choices.

• Communicate Effectively: Practice articulating your thought process clearly, as if presenting to stakeholders.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge highlights the need for candidates to demonstrate not just creative talent but also a systematic and evidence-based approach to design—key components of design operations. Practical demonstration of process and rationale is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Proficiency in creating and utilizing component libraries and design systems within Figma is expected.

• Prototyping Tools: Figma's built-in prototyping capabilities, or potentially others like InVision or Adobe XD, for creating interactive user flows.

• User Research Tools: Experience with tools for conducting remote interviews, usability testing, and surveys (e.g., UserTesting.com, Maze, Lookback).

Analytics & Reporting:

• Analytics Dashboards: Familiarity with tools used to track user behavior and product performance (e.g., Google Analytics, Adobe Analytics, or internal dashboards). Understanding how to interpret data to inform design decisions is key.

• User Feedback Platforms: Experience with tools that aggregate and analyze user feedback (e.g., Hotjar, SurveyMonkey, or integrated feedback widgets).

CRM & Automation:

• Project Management Tools: Proficiency with Agile project management tools like Jira and Confluence for task tracking, sprint planning, documentation, and collaboration with engineering teams.

• Collaboration Tools: Familiarity with communication platforms like Slack or Microsoft Teams for day-to-day team interaction.

📝 Enhancement Note: The explicit mention of Figma, Jira, and Confluence points to a need for candidates to be well-versed in industry-standard tools for collaborative design and agile project management. Understanding how these tools integrate and support the design process is crucial for operational effectiveness.

👥 Team Culture & Values

Operations Values:

• User Centricity: A deep commitment to understanding and serving the needs of citizens and public service users.

• Impact-Driven: Focus on delivering tangible outcomes that improve public services and enhance citizen experiences.

• Collaboration: Strong emphasis on teamwork, open communication, and cross-functional partnerships to achieve shared goals.

• Excellence & Rigor: A dedication to high-quality design, thorough research, and data-driven decision-making.

• Continuous Improvement: A proactive approach to learning, iterating, and refining processes and products.

Collaboration Style:

• Agile & Iterative: Working within cross-functional product squads, engaging in regular stand-ups, sprint planning, and retrospectives.

• Open Communication: Encouraging direct feedback, design critiques, and transparent sharing of insights and challenges.

• Data-Informed: Utilizing research findings, user feedback, and analytics to guide design discussions and decisions.

• Process-Oriented: Adhering to established design processes and contributing to their ongoing optimization.

📝 Enhancement Note: The values and collaboration style emphasize a professional, structured, and user-focused approach. Operations professionals in this setting are expected to be team players who can contribute to a culture of continuous improvement and data-informed decision-making.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Public Service Constraints: Designing effective solutions within potentially complex regulatory frameworks, budget limitations, and diverse user demographics.

• Driving Adoption of New Digital Services: Encouraging citizens and internal users to adopt new digital tools and platforms.

• Maintaining Design Consistency Across a Large Organization: Ensuring a cohesive user experience across numerous digital services and platforms managed by different teams.

• Integrating Evolving Technologies: Staying current with and effectively integrating new design technologies and methodologies into existing workflows.

Learning & Development Opportunities:

• Specialized Training: Access to workshops and courses on advanced UX research, accessibility standards (e.g., WCAG), design systems management, and emerging design tools.

• Conferences & Networking: Opportunities to attend relevant industry conferences (e.g., design, government technology) to gain insights and network with peers.

• Mentorship Programs: Participation in formal or informal mentorship programs to learn from experienced designers and leaders within the public sector.

• Cross-Project Exposure: Gaining experience across a variety of public service digital products, broadening skill sets and understanding of different user groups and operational challenges.

📝 Enhancement Note: The challenges presented are typical for large-scale public sector organizations and highlight the need for adaptable and resilient operations professionals. The growth opportunities are geared towards continuous skill enhancement and leadership development within a structured environment.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for translating complex business requirements into intuitive user interfaces for a diverse audience." (Focus on your structured approach, research methods, and iterative design strategy.)

• "How do you ensure accessibility and inclusivity in your designs, especially for government services?" (Highlight your understanding of standards like WCAG and your practical application.)

• "Walk us through a time you had to balance conflicting stakeholder needs with user needs. How did you reach a resolution?" (Demonstrate your negotiation, communication, and problem-solving skills.)

• "How do you approach the creation and maintenance of a design system? What are the operational benefits?" (Showcase your understanding of scalability, consistency, and efficiency through design systems.) Company & Culture Questions:

• "What interests you about designing for the public sector and specifically for the Public Service Division?" (Research the division's mission and recent projects to align your interests.)

• "How do you collaborate with engineers and product managers in an agile environment?" (Provide specific examples of your collaborative workflows and communication strategies.)

• "How do you measure the success of your designs? What key metrics do you focus on?" (Discuss your experience with user feedback, usability testing, and relevant analytics.) Portfolio Presentation Strategy:

• Select Impactful Projects: Choose projects that demonstrate your full design process and highlight tangible outcomes.

• Structure Your Narrative: For each project, clearly articulate the problem, your role, the methodology used, key decisions made, and the results achieved.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved task completion rates, reduced error rates, increased user satisfaction scores).

• Showcase Collaboration: Be prepared to discuss how you worked with cross-functional teams and incorporated their feedback.

• Highlight Process Rigor: Emphasize your systematic approach to research, design, and testing, showcasing your operational discipline.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also an understanding of operational processes, strategic thinking, and the ability to work effectively within a structured, public-sector environment. Emphasize how your design work drives measurable outcomes.

📌 Application Steps

To apply for this Product Designer (UI/UX) position:

• Submit your application through the provided Workday link: https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/JTC-Summit/Product-Designer--UI-UX-_JR-10000053881

• Customize Your Resume: Tailor your resume to highlight experience in UI/UX, Product Design, user research, Figma proficiency, and any experience with government or enterprise platforms. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 strong projects that showcase your end-to-end design process, problem-solving skills, and measurable impact. Ensure it's easily accessible (e.g., a link to your website or a well-organized PDF).

• Prepare Your Narrative: Practice articulating your design process, rationale, and project outcomes clearly and concisely for potential interview discussions and portfolio presentations.

• Research the Division: Familiarize yourself with the Public Service Division's mission, values, and any public-facing digital services they provide to understand their context and user base.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.