Product Designer II, Wholesale Core

📍 Job Overview

Job Title: Product Designer II, Wholesale Core

Company: Lightspeed Commerce, Inc.

Location: Montreal, Quebec, Canada

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-05-14

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote (within Ontario or Quebec)

🚀 Role Summary

• Contribute to the evolution of Lightspeed's Wholesale Core product, specifically the NuORDER platform, by designing end-to-end user experiences for brands and buyers in the B2B e-commerce space.

• Drive the design process from concept to delivery, ensuring seamless integration of discovery, ordering, and brand relationship management into unified customer journeys.

• Leverage data insights from the Lightspeed Retail offering to inform design decisions and empower brands and buyers with confident decision-making tools.

• Proactively explore and integrate AI and emerging technologies to enhance user experiences and optimize the design process.

📝 Enhancement Note: While the job title is "Product Designer II," the responsibilities and experience requirements suggest a role that bridges mid-level execution with increasing ownership and strategic contribution, particularly in a complex B2B marketplace environment. The emphasis on "raising the bar for quality," "driving collaboration," and "mentoring others" indicates a growth trajectory within the role.

📈 Primary Responsibilities

• Lead full design cycles for features or product areas within the Wholesale Core experience, encompassing user research, wireframing, prototyping, and high-fidelity UI design.

• Collaborate closely with Product Managers and Engineers to translate complex business requirements and user needs into intuitive and elegant user interfaces and workflows.

• Design holistic systems, flows, and interfaces that are simple, elegant, and user-friendly, ensuring consistency across platforms through the effective use and contribution to design systems.

• Conduct user research and analyze data insights to inform design decisions, ensuring a deep understanding of both buyer and brand user needs and pain points.

• Actively participate in design reviews, providing constructive feedback and receiving insights to refine solutions and elevate the overall quality of design output.

• Proactively identify opportunities to improve the user experience, streamline complex workflows, and enhance the overall value proposition of the NuORDER platform.

• Integrate AI and emerging technologies into the design process and product features to create innovative and future-forward customer experiences.

• Contribute positively to team culture by fostering collaboration, sharing knowledge, and being open to feedback and continuous learning.

📝 Enhancement Note: The responsibilities emphasize a full-stack design approach within a B2B e-commerce context. The role requires not only UI/UX execution but also a strategic understanding of product vision and the ability to influence design direction, especially concerning AI integration and holistic system design.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent knowledge and practical experience in Product Design, UX/UI, or a related field is essential.

Experience: A minimum of 4 years of practical, in-house product design experience is required. This should include applied experience with an e-commerce or B2B-facing brand, ideally within multi-sided marketplaces.

Required Skills:

• Proven experience in UX/UI design, with a strong portfolio showcasing end-to-end design projects.

• Expertise in transforming complex workflows into simple, clear customer journeys and user-friendly interfaces.

• Solid visual design skills with a keen attention to detail and a drive for continuous craft refinement.

• Applied experience working across responsive web and potentially native applications.

• Deep understanding of design systems, UI design principles, and the impact of micro-interactions.

• Ability to consider product strategy and vision, understanding the "why" behind design decisions.

• Proficiency with design tools such as Figma, Google Suite, and JIRA.

• Strong communication skills, enabling effective explanation of design decisions and collaboration with cross-functional teams and stakeholders.

• An acute level of self-awareness and deep empathy for both customer needs and team goals.

Preferred Skills:

• Experience with multi-sided marketplaces.

• Familiarity with AI integration in user experience and design processes.

• Experience in contributing to or improving design systems.

• Prototyping skills using various tools beyond Figma.

• Understanding of Lightspeed Retail and B2B wholesale operations.

📝 Enhancement Note: The "at least 4 years" experience benchmark for a "Product Designer II" is typical, suggesting a need for demonstrated independence and project ownership. The emphasis on B2B, e-commerce, and marketplaces is crucial for candidates to highlight in their applications. The explicit mention of AI integration points to a forward-thinking team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating full-cycle product design projects, ideally within e-commerce or B2B contexts.

• Clearly articulate your role, the problem you solved, your design process, and the measurable impact of your solutions.

• Include examples of how you translated complex requirements into intuitive user interfaces and workflows.

• Demonstrate your proficiency with design tools, particularly Figma, and your approach to creating and utilizing design systems.

Process Documentation:

• For each case study, detail the user research methodologies employed and the insights gained.

• Document the iterative design process, including wireframing, prototyping, and user testing phases.

• Explain how you collaborated with product managers and engineers throughout the development lifecycle.

• Illustrate the final UI designs and explain the rationale behind key design choices, focusing on user-friendliness and business goals.

• If applicable, showcase contributions to or utilization of design systems and how they ensured consistency.

📝 Enhancement Note: A strong portfolio is paramount for design roles. The emphasis on B2B, e-commerce, and the NuORDER platform means candidates should tailor their case studies to showcase relevant experience. Demonstrating an understanding of holistic systems and AI integration within their process will be a significant advantage.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Designer II with 4+ years of experience in Montreal, Quebec, Canada, the estimated annual salary range is CAD $75,000 - $105,000. This estimate considers the mid-level nature of the role, the specific skill set, and the cost of living in Montreal.

Benefits:

• Flexible paid time off and remote work policies, offering work-life balance.

• Equity options, providing employees with ownership and a stake in the company's success.

• Contributions to a pension plan, supporting long-term financial security.

• Training opportunities for continuous skill development and career advancement.

• Health and wellness credit to support employee well-being.

• Volunteer time off to encourage community involvement.

• Access to interest groups, employee-led networks, and social committees for community building.

• Computer purchase program for personal equipment upgrades.

• Enhanced parental leave to support employees during family growth.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility offered through remote work policies. Candidates must be available to work Eastern Standard Time (EST) hours.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for a Product Designer II in a major Canadian tech hub like Montreal. The comprehensive benefits package highlights Lightspeed's commitment to employee well-being and professional growth, which is attractive to operations and design professionals alike.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software, E-commerce Technology, Retail Technology, Hospitality Technology. Lightspeed operates in a dynamic sector, providing cloud-based commerce solutions that empower businesses worldwide to innovate and enhance customer experiences. The company's focus on both retail and hospitality sectors, with specific emphasis on wholesale operations via NuORDER, positions it as a key player in modernizing business-to-business commerce.

Company Size: Lightspeed is a globally recognized company with a significant employee base, operating across North America, Europe, and Asia Pacific. This size offers opportunities for career growth and exposure to diverse projects while maintaining a lean enough team structure within specific departments to ensure individual voices are heard and impactful.

Founded: Lightspeed was founded in 2005 in Montreal, Canada. Its origins in the LGBTQ+ community have instilled a foundational ethos of inclusion and diversity, which the company actively strives to maintain and promote. This history informs its ongoing commitment to creating a welcoming and barrier-free workplace.

Team Structure: The Wholesale team, specifically the "Wholesale Core" group, focuses on the NuORDER experience for brands and buyers. Within this team, designers like the Product Designer II will likely work within agile squads, collaborating closely with Product Managers, Engineers, and potentially other designers. The reporting structure would typically involve a Design Lead or Manager, with opportunities for cross-functional collaboration across product, engineering, and marketing.

Methodology: The team embraces a user-centric design methodology, emphasizing iterative design and delivery. They leverage data and unique insights from the broader Lightspeed ecosystem to inform product decisions. There's a clear focus on problem-solving, turning complex requirements into simple user journeys, and integrating emerging technologies like AI to enhance the user experience and design process. Collaboration and continuous learning are core tenets.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: The company's commitment to inclusion, dating back to its founding, is a significant cultural differentiator. The emphasis on "real business impact" and "raising the bar for quality" suggests a performance-driven yet collaborative environment. The integration of Lightspeed Retail insights into the Wholesale product design is a unique aspect to consider.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Product Designer II," indicating a mid-level position. It requires a solid foundation of design skills and at least 4 years of experience, with the expectation of taking ownership of features and product areas. It's a step beyond entry-level design, demanding a blend of execution, problem-solving, and collaborative strategic thinking.

Reporting Structure: The Product Designer II will likely report to a Design Lead or Manager within the Wholesale Core team. They will work closely with Product Managers and Engineers, forming a cross-functional squad. This structure allows for direct mentorship and guidance from senior design leadership while fostering independent contributions.

Operations Impact: The Product Designer II plays a critical role in shaping the user experience of the NuORDER platform, directly impacting how brands and buyers conduct wholesale transactions. By simplifying complex workflows and enhancing usability, the designer contributes to increased efficiency, customer satisfaction, and ultimately, revenue growth for Lightspeed's clients and the company itself. Their work on discovery, ordering, and relationship management directly influences the core commerce operations of their users.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in B2B e-commerce design, multi-sided marketplaces, and advanced UX/UI techniques. Exposure to and practical application of AI in design.

• Leadership Potential: As a Designer II, there's a path towards Senior Product Designer roles, involving greater ownership, mentorship of junior designers, and more significant influence on product strategy.

• Cross-functional Exposure: The role provides ample opportunity to collaborate with diverse teams, expanding understanding of product development, engineering challenges, and business objectives within a global SaaS company.

• Domain Expertise: Develop specialized knowledge in wholesale commerce, retail technology, and the broader Lightspeed ecosystem.

📝 Enhancement Note: The "II" in the title, combined with the 4+ years of experience requirement, signifies a role with significant responsibility and potential for growth into senior design positions. The emphasis on AI and complex B2B workflows offers unique learning opportunities for ambitious designers.

🌐 Work Environment

Office Type: While the role is advertised as "TELECOMMUTE" and "Fully Remote" within Ontario or Quebec, it's important to note that Lightspeed has physical office locations. The "TELECOMMUTE" designation suggests a primary remote work arrangement, but the company culture may still involve periodic in-person collaboration or team events if near an office hub like Montreal. The company states they have teams across North America, Europe, and Asia Pacific, implying a distributed workforce.

Office Location(s): The specific role is open to candidates based in Ontario or Quebec, Canada, with Montreal being a key location mentioned. Lightspeed has offices in Montreal and Toronto, which are hubs for their Canadian operations.

Workspace Context:

• Remote Collaboration: Expect a highly collaborative remote environment, utilizing digital tools for communication, design reviews, and project management. Strong emphasis on asynchronous communication and clear documentation.

• Design Tools & Technology: Access to industry-standard design tools such as Figma, Google Suite, and JIRA will be provided or expected. The team is open to exploring and integrating new technologies, including AI tools.

• Team Interaction: Regular virtual team meetings, design critiques, and cross-functional syncs will be part of the daily routine, fostering a connected yet distributed team dynamic.

Work Schedule: The role requires availability during Eastern Standard Time (EST) hours. While remote, adherence to a standard work schedule (approximately 40 hours per week) is expected, with flexibility afforded by the remote policy. This allows for focused work periods and adherence to project deadlines.

📝 Enhancement Note: The "TELECOMMUTE" status combined with the location requirement (Ontario/Quebec) strongly indicates a remote-first or remote-hybrid model. Candidates should be comfortable with digital collaboration tools and asynchronous communication. The EST hours requirement is crucial for team synchronization.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements and experience.

• Hiring Manager Interview: A discussion with the hiring manager to delve into your background, design philosophy, and experience with B2B/e-commerce design. This will likely include behavioral questions.

• Design Challenge/Portfolio Review: A session where you present your portfolio, walking through 1-2 key case studies. Expect to discuss your process, design decisions, problem-solving approach, and the impact of your work. You may be given a small design exercise or asked to critique an existing design.

• Cross-functional Interview: An interview with Product Managers and Engineers to assess your collaboration style, communication skills, and ability to work effectively within a cross-functional team.

• Final Round: Potentially a final interview with a senior leader to discuss company fit and strategic alignment.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 of your strongest case studies that best represent your experience with complex B2B/e-commerce workflows, system design, and user-centric problem-solving.

• Tell a Story: Clearly articulate the problem, your role, your process (research, ideation, iteration, testing), the solutions you designed, and the measurable outcomes or impact. Use visuals effectively.

• Highlight Business Impact: Emphasize how your designs contributed to business goals, such as improved conversion rates, increased user efficiency, or enhanced customer satisfaction. Quantify results where possible.

• Showcase Your Process: Demonstrate your understanding of the full design lifecycle, including user research, wireframing, prototyping, UI design, and collaboration with stakeholders.

• Address AI Integration: If you have experience or ideas about integrating AI into design, be prepared to discuss them.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Lightspeed, NuORDER, and the B2B wholesale e-commerce landscape.

• Practice Design Critiques: Be ready to analyze existing interfaces and provide constructive feedback, identifying areas for improvement.

• Prepare for "Why": Be ready to articulate the strategic reasoning behind your design choices. Understand the business objectives and user needs driving the product.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's portfolio and their ability to articulate design decisions within a business context. Demonstrating an understanding of B2B e-commerce complexities and an appreciation for systemic design will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required tool and will likely be the primary tool for UI design, wireframing, and prototyping. Proficiency is essential.

• Google Suite: Used for general productivity, documentation, and potentially collaborative brainstorming (e.g., Google Docs, Sheets, Slides).

• JIRA: Commonly used for project management, task tracking, and bug reporting within agile development environments. Familiarity with its workflow is beneficial.

• Prototyping Tools: While Figma is primary, experience with other prototyping tools could be a plus, indicating versatility.

Analytics & Reporting:

CRM & Automation:

• Not directly listed as designer tools, but awareness of how design impacts CRM systems and automation workflows within a B2B context would be advantageous. Understanding the user journey that leads to CRM entries or automated processes is relevant.

📝 Enhancement Note: Figma is the cornerstone tool for this role. Candidates should be highly proficient. While not primary design tools, familiarity with JIRA and an understanding of how data informs design are critical. The role implies a strong connection to the data and insights generated by the Lightspeed ecosystem.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on projects with "real business impact" and "career-defining opportunities." Decisions are geared towards tangible results for users and the business.

• Quality & Craftsmanship: A commitment to "raising the bar for quality" and a "drive to continuously refine craft." There's an emphasis on delivering well-considered, elegant, and user-friendly solutions.

• Collaboration & Mentorship: Thriving in environments where "you can help raise the bar for quality, drive collaboration, and mentor others." This points to a team that values knowledge sharing, feedback, and collective growth.

• User-Centricity: Deep empathy for the customer and a focus on understanding user needs to inform design decisions.

• Innovation & Adaptability: An openness to "adopt new tools, including how AI can enhance the user experience and improve your design process." Willingness to explore and integrate emerging technologies.

• Inclusivity: Lightspeed has a foundational ethos of inclusion, striving to create a workplace where "everyone belongs," which is reflected in their equal opportunity employer stance and commitment to barrier-free workplaces.

Collaboration Style:

• Cross-functional Partnership: Close collaboration with Product Managers and Engineers is essential, fostering alignment on user needs, business goals, and technical feasibility.

• Design Reviews: An active and constructive approach to design critiques, where feedback is both given and received to improve solutions.

• Knowledge Sharing: Encouragement to learn from peers and senior designers, suggesting a culture where best practices and insights are openly shared.

• Agile Methodologies: Likely operating within agile frameworks, requiring iterative communication and adaptation throughout the development cycle.

📝 Enhancement Note: The culture emphasizes a blend of high performance, continuous improvement, and strong interpersonal collaboration. The company's historical and ongoing commitment to inclusion is a significant cultural pillar.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: The NuORDER platform serves a multi-sided B2B marketplace, involving intricate workflows for both brands and buyers. Translating this complexity into simple, intuitive user experiences is a primary challenge.

• Integrating AI Effectively: Proactively exploring and integrating AI into the product requires understanding its capabilities, limitations, and how to apply it ethically and effectively to enhance user journeys without creating unnecessary complexity.

• Balancing Multiple User Needs: Designing for both brands (merchandising, assortment management) and buyers (discovery, ordering) requires understanding and addressing potentially competing needs and priorities.

• Data Interpretation: Leveraging unique insights from the Lightspeed Retail offering to inform design decisions requires strong analytical skills and the ability to translate raw data into actionable design strategies.

• Remote Collaboration: Maintaining strong team cohesion, effective communication, and a shared sense of purpose within a fully remote or hybrid environment.

Learning & Development Opportunities:

• Specialized Domain Knowledge: Deepen expertise in B2B wholesale commerce, e-commerce platforms, and multi-sided marketplace dynamics.

• AI in Design: Gain practical experience in applying AI technologies to product design challenges, staying at the forefront of industry trends.

• Design Systems: Contribute to and refine existing design systems, developing a strong understanding of scalable design principles and component-based design.

• Career Progression: Clear pathways exist for advancement to Senior Product Designer or Lead Designer roles, with opportunities for increased strategic influence and mentorship.

• Global Exposure: Work within a global company, potentially interacting with teams and users from different regions, broadening perspectives on international commerce.

📝 Enhancement Note: The role offers significant opportunities for professional growth by tackling complex design challenges in a rapidly evolving B2B e-commerce landscape, with a particular focus on emerging technologies like AI.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, multi-sided marketplace. What were the key challenges, and how did you approach them?" (Focus on process, user segmentation, and trade-offs).

• "How do you approach integrating new technologies, such as AI, into a product design? Can you provide an example of how you've done this or would approach it for a feature like product discovery?" (Highlight curiosity, user-centricity, and ethical considerations).

Company & Culture Questions:

• "What interests you about Lightspeed and the Wholesale Core team specifically?" (Research the company's mission, values, and the NuORDER product).

• "How do you contribute to a positive and collaborative team culture, especially in a remote environment?" (Emphasize communication, feedback, and proactivity).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process (research, ideation, iteration, testing), the solution, and the impact (quantified if possible).

• Focus on "Why": Be prepared to explain the rationale behind every significant design decision. Connect your choices back to user needs and business goals.

• Show, Don't Just Tell: Use visuals (mockups, prototypes, wireframes) to illustrate your points effectively.

• Demonstrate Collaboration: Highlight how you worked with Product Managers and Engineers, and how you incorporated their feedback.

• Be Ready for Questions: Anticipate questions about your process, tools, alternative solutions, and the measurable success of your projects.

📝 Enhancement Note: Candidates should prepare to discuss their experience with B2B e-commerce, complex workflows, and emerging technologies like AI. The interview will test not only design skills but also strategic thinking, collaboration abilities, and cultural fit.

📌 Application Steps

To apply for this Product Designer II position:

• Submit your application through the provided link on Ashby.

• Customize Your Resume: Tailor your resume to highlight your 4+ years of product design experience, with a strong emphasis on B2B, e-commerce, or marketplace design. Use keywords from the job description such as "UX/UI," "Figma," "Design Systems," "Product Strategy," and "AI Integration."

• Prepare Your Portfolio: Curate 2-3 of your most relevant case studies. Ensure they clearly demonstrate your process for tackling complex design challenges, your collaboration with cross-functional teams, and the impact of your work. Be ready to present these virtually.

• Research Lightspeed & NuORDER: Understand the company's mission, values, and the specific product (NuORDER) you'll be working on. Familiarize yourself with their existing user experience and business model.

• Practice Your Pitch: Rehearse presenting your portfolio and answering common interview questions, focusing on articulating your design decisions and their strategic rationale. Be ready to discuss your experience with remote collaboration and working within EST hours.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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