Product Designer (B2B / AI Products)

📍 Job Overview

Job Title: Product Designer (B2B / AI Products)

Company: CyberCare

Location: Kaunas, Kaunas County, Lithuania

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: 2026-09-30

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (3 days in office, 2 days remote)

🚀 Role Summary

• Spearhead the end-to-end UX and UI design for cutting-edge B2B AI products, focusing on bot management systems and customer interaction flows.

• Define and establish a comprehensive design system, setting the standards for user experience and interface consistency across the product suite.

• Drive product strategy and direction by owning design decisions, conducting user research, and collaborating closely with product owners and engineers.

• Translate complex, data-dense requirements into intuitive and efficient user interfaces for administrative panels, dashboards, and internal tools.

• Leverage AI tools in your daily workflow to enhance design processes and contribute to the development of innovative AI-powered customer care solutions.

📝 Enhancement Note: This role is positioned as the first dedicated designer for the product, implying a significant opportunity for ownership and impact. The focus on B2B AI products and the need to build a design system from scratch suggest a strategic role requiring strong foundational design principles and a proactive approach to product development.

📈 Primary Responsibilities

• Lead the complete UX and UI design process for the bot management system and customer-facing help flows, ensuring a cohesive and intuitive user journey.

• Architect information architecture and design complex workflows for data-dense B2B interfaces, including admin panels, dashboards, and configuration systems.

• Develop and document a robust design system, encompassing components, patterns, and a shared design language to ensure consistency and scalability.

• Conduct user research, including user interviews and usability testing, to identify pain points and validate design solutions with internal teams and potentially external clients.

• Collaborate closely with Product Owners and Engineers throughout the product development lifecycle, from ideation and design to implementation and iteration.

• Translate broad and complex ideas into clear, intuitive, and interactive prototypes using Figma, advocating for design decisions with strong rationale.

• Iterate on design solutions based on user feedback, business objectives, technical constraints, and data-backed insights.

• Champion user-centric design principles across all product lifecycle stages, providing user-centric insights and framing problems effectively.

• Integrate AI tools into the design workflow to improve efficiency and explore innovative design solutions for AI-powered products.

📝 Enhancement Note: The primary responsibilities emphasize end-to-end ownership, design system creation, and direct collaboration with engineering and product teams. This indicates a hands-on role where the designer is expected to not only create interfaces but also shape the product's overall direction and user experience strategy.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design (e.g., Graphic Design, Interaction Design, HCI), Computer Science, or a related field is typically beneficial for understanding technical constraints and user psychology.

Experience: 2-5 years of professional experience in product design, with a focus on UX/UI for B2B software products.

Required Skills:

• Proven experience designing complex, data-dense B2B interfaces (e.g., admin panels, dashboards, configuration systems, internal tools).

• Strong ownership mindset with a proactive approach to identifying and solving design challenges.

• Demonstrated expertise in information architecture and workflow design.

• Ability to build and document a design system from scratch, including components and patterns.

• High proficiency in Figma for creating lo-fi wireframes, hi-fi mockups, and interactive prototypes.

• Experience working collaboratively with engineers through the implementation phase.

• Strong problem-solving skills, with a data-backed approach to decision-making.

• Familiarity with AI tools and their application in daily workflows.

• Proven track record of shipping successful product design solutions.

• Fluency in English (written and spoken). Preferred Skills:

• Experience with user research methodologies, including user interviews and usability testing.

• Familiarity with customer care or AI chatbot technologies.

• Understanding of SaaS product development lifecycles.

• Experience in a startup or fast-paced technology environment.

📝 Enhancement Note: The emphasis on B2B, data-dense interfaces, and building a design system from the ground up suggests a need for a designer who is not only skilled in visual design but also in strategic thinking, system design, and cross-functional collaboration. The "first designer" aspect implies a need for self-direction and the ability to define processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of at least 2-3 comprehensive case studies showcasing end-to-end product design projects, with a strong emphasis on B2B applications.

• Detailed walkthroughs of complex problem-solving processes, including user research, information architecture, workflow design, and UI implementation.

• Demonstrations of how design decisions were data-backed and aligned with business objectives.

• Examples of design systems, component libraries, or style guides that you have contributed to or built.

• Prototypes (ideally interactive Figma prototypes) that clearly illustrate user flows and interaction design.

• Evidence of collaboration with engineering teams and how you managed the implementation phase. Process Documentation:

• Showcase your approach to user research, including methods for identifying user needs and pain points specific to B2B software.

• Illustrate your workflow for translating complex requirements into structured information architecture and intuitive user flows.

• Provide examples of how you have documented design decisions, component specifications, and interaction patterns for a design system.

• Demonstrate your process for iterating on designs based on user feedback, testing, and technical constraints.

📝 Enhancement Note: Given this is the first designer role, the portfolio should clearly articulate the candidate's ability to establish design processes and standards, not just execute them within an existing framework. Highlighting experience in building a design system and working with complex B2B interfaces will be critical.

💵 Compensation & Benefits

Salary Range: 3100-6000 EUR/month (Gross)

Benefits:

• Health insurance and fitness perks.

• Daily snacks and fresh pastries on Fridays.

• Regular team-building events.

• Access to internal online courses, Tesonet training programs, and a comprehensive library of books.

• Option to work from home up to two days per week.

• Option to work from abroad for up to 30 days per year.

• Opportunity to develop AI solutions for customer experience.

Working Hours: Standard 40-hour work week, with hybrid flexibility.

📝 Enhancement Note: The salary range provided is gross. Candidates should consider local tax implications. The benefits package is comprehensive, emphasizing professional development and work-life balance, which are attractive for mid-level professionals in the tech industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Customer Care Solutions, AI-Powered Automation)

Company Size: 370+ professionals within CyberCare, part of the larger Tesonet venture builder ecosystem. This indicates a well-established but still agile environment.

Founded: CyberCare is part of Tesonet, a venture builder. While the founding date of CyberCare itself isn't specified, Tesonet has been building companies for some time, suggesting a culture of innovation and rapid growth.

Team Structure:

• The Product Design role will be the first dedicated designer for the AI products team.

• You will collaborate closely with Product Owners and Engineers, forming a core product development unit.

• The broader CyberCare team consists of 370+ professionals, suggesting a supportive ecosystem with specialists in various areas.

• As part of Tesonet, there's likely a culture of cross-company learning and shared resources. Methodology:

• Emphasis on AI-powered automation combined with a human touch for customer care.

• Focus on shipping features rapidly through engineering-led design, but now looking to establish a more coherent product vision through dedicated design.

• Data-backed decision-making is a key requirement.

• User-centric insights are valued throughout the product lifecycle.

• Agile development practices are implied by the need for rapid iteration and collaboration.

Company Website: https://cybercare.cc/

📝 Enhancement Note: The company culture appears to be innovative, fast-paced, and focused on leveraging technology (AI) to solve real-world problems in customer care. The "first designer" position offers a unique opportunity to shape the design culture and processes for a growing product line.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer. It requires a solid foundation of 2-5 years of experience and the ability to work independently, own significant parts of the product, and establish foundational design practices like a design system. It's a step towards becoming a Senior Product Designer or Design Lead.

Reporting Structure: While not explicitly stated, as the first designer, you would likely report to a Product Manager, Head of Product, or potentially a CTO, depending on the team's structure. You will work closely with Product Owners and Engineers.

Operations Impact: Your work will directly influence the usability and adoption of AI-powered customer care solutions for both internal teams and external clients. By creating intuitive interfaces and efficient workflows, you will contribute to improved customer satisfaction, operational efficiency, and the overall success of CyberCare's B2B product offerings. Your ability to define the design system will have a long-lasting impact on product consistency and scalability.

Growth Opportunities:

• Design Leadership: Opportunity to grow into a Senior Product Designer role, potentially leading design initiatives and mentoring future designers as the team expands.

• Specialization: Deepen expertise in UX/UI for AI products and B2B SaaS, becoming a subject matter expert in this niche.

• System Design: Gain extensive experience in building and evolving a design system from its inception, a highly valuable skill in the design community.

• Cross-functional Expertise: Develop strong collaboration skills with product management and engineering, understanding the full product development lifecycle.

• Strategic Influence: Contribute significantly to product strategy and roadmap by advocating for user needs and innovative design solutions.

📝 Enhancement Note: The growth trajectory for this role is significant due to its foundational nature within the product team. The candidate has the potential to define the design function for a key product area and grow with the company's expansion.

🌐 Work Environment

Office Type: The company offers a hybrid work model, combining in-office collaboration with remote flexibility. This suggests a modern approach to work-life balance.

Office Location(s): Kaunas, Lithuania. The office is described as being in a "great location," implying good accessibility and possibly proximity to amenities.

Workspace Context:

• Collaborative Environment: You'll be working closely with Product Owners and Engineers, fostering a collaborative product development atmosphere. The hybrid model allows for focused work at home and team synergy in the office.

• Tools & Technology: Expect access to standard design tools like Figma, with potential for other collaboration and project management software. The company's focus on AI suggests a technologically advanced environment.

• Team Interaction: Regular team-building events and daily interactions with colleagues will foster a strong team spirit.

Work Schedule: A standard 40-hour work week is expected, with the flexibility of working from home two days a week. This schedule allows for dedicated time for focused design work and efficient collaboration.

📝 Enhancement Note: The hybrid model and focus on work-life balance, including the option to work abroad, suggest a progressive and employee-centric work environment. The "great location" office in Kaunas is a positive draw for candidates looking for a good work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess qualifications and experience.

• Portfolio Presentation: You will likely be asked to present your portfolio, walking through 1-2 key case studies that highlight your B2B design experience, ownership mindset, and ability to build design systems. Be prepared to discuss your design process, decision-making, and collaboration with engineers.

• Skills Assessment/Challenge: A practical design exercise or case study, potentially focused on a problem related to AI products, data density, or workflow optimization. This might involve creating wireframes, user flows, or proposing design solutions.

• Team Interviews: Meetings with Product Owners, Engineers, and potentially other stakeholders to assess your collaboration style, communication skills, and cultural fit.

• Final Interview: A discussion with a hiring manager or senior leader to finalize the offer.

Portfolio Review Tips:

• Highlight Ownership: Clearly demonstrate instances where you took initiative, identified problems, and drove solutions.

• Showcase B2B Expertise: Focus on case studies relevant to complex B2B interfaces, admin panels, or data-intensive dashboards.

• Detail Design System Work: If you've built or contributed to a design system, dedicate time to explaining its structure, components, and impact.

• Explain Your 'Why': Articulate the rationale behind your design decisions, linking them to user needs, business goals, and technical feasibility.

• Show Collaboration: Provide examples of how you worked with engineers and product managers, and how you handled feedback and iteration.

• Prototype Clearly: Ensure your prototypes are functional and effectively communicate the intended user experience.

Challenge Preparation:

• Familiarize yourself with common challenges in B2B SaaS product design, particularly in areas like data visualization, user onboarding for complex systems, and configuration interfaces.

• Practice articulating your design process concisely and effectively, focusing on problem-solving and solution justification.

• Be prepared to discuss how AI tools can be integrated into design workflows or how they might impact user interfaces.

• Consider how you would approach building a design system from scratch for a new product.

📝 Enhancement Note: As the first designer, your portfolio presentation will be crucial for demonstrating your ability to establish design standards and lead initiatives. Be ready to discuss not just what you designed, but how you approached the problem and why you made specific choices, especially in relation to building foundational design elements.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all stages of design, from wireframing and prototyping to hi-fi mockups and design system component creation. Proficiency is a must.

• AI Tools: Familiarity with AI tools for design assistance (e.g., generating ideas, content, or layout suggestions) is expected and encouraged.

Analytics & Reporting:

• While not explicitly mentioned, experience with analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and validate design decisions would be beneficial.

• Understanding how to interpret data to inform design choices is key. CRM & Automation:

• While this role is primarily design-focused, an understanding of CRM systems (like Salesforce, HubSpot) and automation principles can provide context for B2B product design, especially in customer care.

• Familiarity with how data flows between systems will be helpful for designing integrated solutions.

📝 Enhancement Note: The primary tool requirement is Figma, but candidates should be aware that the company is deeply invested in AI. Demonstrating an understanding of how AI impacts product design and user experience, and how to leverage AI in their own workflow, will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Ownership: Taking full responsibility for design outcomes and proactively driving solutions.

• User-Centricity: Placing the user's needs and experience at the forefront of all design decisions.

• Data-Driven: Using data and research to inform and validate design choices.

• Collaboration: Working effectively with cross-functional teams to achieve shared goals.

• Innovation: Embracing new technologies, particularly AI, to create cutting-edge solutions.

• Efficiency: Designing intuitive and streamlined experiences that improve operational effectiveness.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with Product Owners and Engineers, participating actively in product development discussions and sprints.

• Constructive Feedback: A culture that values open communication and constructive feedback to refine designs and processes.

• Shared Language: The development of a design system will foster a shared understanding and language around design elements and patterns.

• Agile & Iterative: A working style that embraces iterative development, with continuous feedback loops and adjustments.

📝 Enhancement Note: The company's values emphasize proactivity, data, and collaboration, which are crucial for a designer establishing processes within a growing product team. Understanding how these values translate into daily work will be key to cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing Design Foundations: As the first designer, you'll face the challenge of building the design system, establishing best practices, and defining the design process from scratch.

• Balancing B2B Complexity with Usability: Designing for data-dense B2B interfaces requires balancing powerful functionality with intuitive user experience, which can be a significant challenge.

• Integrating AI into Design: Effectively incorporating AI tools into your workflow and designing user experiences for AI-powered products requires continuous learning and adaptation.

• Cross-functional Alignment: Ensuring consistent understanding and buy-in on design decisions across product and engineering teams, especially in a fast-paced environment.

Learning & Development Opportunities:

• Design System Mastery: Gain unparalleled experience in architecting and implementing a design system from its inception.

• AI Product Specialization: Become an expert in designing for AI-driven products and customer care solutions.

• Strategic Product Influence: Play a key role in shaping the product vision and roadmap through your design leadership.

• Mentorship & Team Building: Opportunity to mentor future designers and contribute to building the design function within CyberCare.

• Tesonet Resources: Access to a wide range of internal courses, training programs, and a book library for continuous professional development.

📝 Enhancement Note: The challenges presented are inherent to being the first designer on a product, offering significant opportunities for growth and impact. Candidates should view these challenges as stepping stones to developing advanced skills in system design and product strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to build a design system from scratch. What were your key considerations and challenges?" (Focus on process, components, adoption strategy)

• "How would you approach designing a complex dashboard for B2B users who need to monitor AI chatbot performance? What data points would you prioritize and how would you visualize them?" (Focus on data density, user needs, information hierarchy)

• "Walk us through a product you designed that involved AI. How did you ensure the AI's capabilities were clearly communicated and usable by the end-user?" (Focus on AI integration, user education, transparency)

• "How do you balance user needs with business requirements and technical constraints when designing a feature?" (Focus on trade-offs, stakeholder management, data-backed decisions) Company & Culture Questions:

• "What interests you about CyberCare and our focus on AI-powered customer care?" (Research company mission, Tesonet's portfolio, AI in customer service)

• "How do you see yourself contributing to a fast-paced, hybrid work environment as the first dedicated designer?" (Focus on collaboration, proactivity, adaptability)

• "What are your thoughts on the role of AI in product design, both as a tool and as a feature?" (Demonstrate forward-thinking and practical application) Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your approach, the solution, and the outcome.

• Emphasize Your Role: Clearly articulate your specific contributions, especially your ownership and decision-making processes.

• Show, Don't Just Tell: Use your prototypes and visuals effectively to demonstrate your design thinking and execution.

• Quantify Impact: If possible, include metrics or results that demonstrate the positive impact of your designs (e.g., improved conversion rates, reduced errors, increased user satisfaction).

• Be Prepared for Questions: Anticipate questions about your design process, technical choices, and how you handle feedback.

📝 Enhancement Note: Given this is a foundational role, interviewers will be looking for not only design skill but also strategic thinking, self-sufficiency, and the ability to establish processes. Be ready to discuss your philosophy on design systems, B2B UX, and the future of AI in product design.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Ashby.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 B2B case studies that best demonstrate your experience with complex interfaces, data density, and your ability to own projects end-to-end. Emphasize any experience building design systems or working with AI-related products.

• Resume Optimization: Ensure your resume clearly outlines your 2-5 years of relevant experience, proficiency in Figma, and specific achievements in UX/UI design for B2B products. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your selected portfolio case studies, focusing on your problem-solving process, design decisions, collaboration with engineers, and the impact of your work. Be ready to discuss how you'd approach building a design system.

• Company Research: Familiarize yourself with CyberCare, Tesonet, and the broader landscape of AI in customer care. Understand their mission and how your design skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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