Product Designer (B2B / AI Products)

📍 Job Overview

Job Title: Product Designer (B2B / AI Products)

Company: CyberCare

Location: Vilnius, Vilnius County, Lithuania

Job Type: Full-Time

Category: Product Design / UX/UI Operations

Date Posted: September 30, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (3 days in office, 2 days remote)

🚀 Role Summary

• Lead end-to-end UX and UI design for complex B2B AI-powered customer care products, including bot management systems and customer help flows.

• Define and build a comprehensive design system, establishing foundational components and patterns for a cohesive product experience.

• Drive product strategy and user-centric design decisions through strong information architecture, workflow design, and data-backed insights.

• Collaborate closely with Product Owners, Engineers, and stakeholders to ensure seamless implementation and continuous product iteration.

• Act as the sole design authority, owning the product's visual and interactive direction from conception through to launch and beyond.

📝 Enhancement Note: This role is uniquely positioned as the first dedicated designer for a growing B2B AI product line. The emphasis on "owning it - UX and UI, end to end, with the weight on UX" signifies a high degree of autonomy and strategic influence, typical of a senior or lead product designer role, even if the stated experience level is mid-level. The expectation to "define the system, the patterns and the direction" implies a foundational build-out phase where strategic thinking and system design are paramount.

📈 Primary Responsibilities

• Design innovative features for AI chatbot management systems and customer support workflows, ensuring intuitive user journeys and efficient task completion.

• Take full ownership of the design process, from initial concept and user research to final UI implementation and post-launch iteration, setting and maintaining design standards.

• Conduct user interviews and usability testing with internal teams to identify pain points and validate design solutions for the bot management tools.

• Partner with Product Owners and Engineering teams to translate complex business requirements and technical constraints into user-friendly and effective design solutions.

• Elevate the product's overall user experience by providing user-centric insights, mapping intricate user flows, framing complex problems, and designing impactful interactions.

• Develop clear, intuitive, and interactive prototypes from broad and complex ideas, facilitating stakeholder understanding and buy-in.

• Establish the foundational design elements, including reusable components, consistent patterns, and a shared design language that currently does not exist.

• Iterate on design solutions based on user feedback, A/B testing results, business objectives, and technical feasibility.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the entire product lifecycle, from strategic problem framing to detailed interaction design and implementation oversight. The emphasis on building a design system from scratch and owning design decisions end-to-end suggests a need for strong strategic thinking and foundational design expertise, beyond typical feature-focused design.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience, is highly recommended for understanding complex technical systems.

Experience: 2-5 years of professional experience in product design, with a significant focus on B2B applications and AI-driven products.

Required Skills:

• Proven experience designing complex, data-dense B2B interfaces (e.g., admin panels, dashboards, configuration systems, internal tools).

• Strong ownership mindset, with the ability to proactively identify and solve design problems.

• Demonstrated proficiency in information architecture and workflow design for intricate systems.

• Ability to build, document, and maintain a design system from inception.

• Expert-level proficiency in Figma for creating lo-fi and hi-fi prototypes.

• Experience collaborating directly with engineers throughout the implementation phase, ensuring design fidelity.

• Strong analytical and problem-solving skills, with a track record of making data-backed design decisions.

• Familiarity with AI tools and their application in design workflows, understanding their benefits and limitations.

• Tangible evidence of successfully shipping product design solutions.

• Fluency in English, both written and verbal. Preferred Skills:

• Experience in the customer care technology sector or with AI-powered automation tools.

• Familiarity with user research methodologies beyond user interviews, such as surveys and analytics review.

• Experience working within an Agile development environment.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineers.

📝 Enhancement Note: The requirement for "AI tools in your daily workflow" and a "view on where they help and where they don't" suggests that candidates who can demonstrate practical application of AI in their design process or possess insights into AI's impact on UX will be highly valued. The "2-5 years" experience level, combined with the "own it" mandate, implies that candidates with initiative and a portfolio showcasing end-to-end product ownership will be prioritized.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least two complex B2B product design case studies, detailing the entire design process from problem definition to final solution.

• Highlight projects involving data-dense interfaces, such as dashboards, admin panels, or configuration systems, demonstrating your ability to manage complex information.

• Include examples of how you've built or significantly contributed to a design system, detailing component libraries, pattern documentation, and system evolution.

• Present prototypes (ideally interactive Figma links or videos) that illustrate your UX and UI design capabilities, emphasizing workflow efficiency and usability.

• Demonstrate your process for user research and validation, including user interview summaries, key findings, and how insights influenced design decisions. Process Documentation:

• Detail your approach to information architecture and workflow mapping for complex systems.

• Explain your methodology for collaborating with engineering teams during implementation, including how you hand off designs and provide ongoing support.

• Illustrate how you use data and user feedback to iterate on designs and measure the impact of your design solutions.

• Provide examples of how you've documented design decisions, system guidelines, or user flows.

📝 Enhancement Note: Given the emphasis on building a design system from scratch and owning the product's direction, portfolios should strongly emphasize foundational design work, system thinking, and strategic problem-solving rather than just isolated UI screens. Demonstrating the ability to create a unified product experience through a well-defined design system will be critical.

💵 Compensation & Benefits

Salary Range: 3100-6000 EUR/month (Gross)

Benefits:

• Comprehensive Health Insurance: Covers medical needs, providing peace of mind.

• Fitness Perks: Encourages a healthy lifestyle and well-being.

• Daily Snacks & Friday Pastries: On-site amenities to enhance the work experience and morale.

• Regular Team-Building Events: Fosters a strong sense of community and collaboration among colleagues.

• Extensive Learning & Development Resources: Access to internal online courses, Tesonet training programs, and a comprehensive book library for continuous professional growth.

• Hybrid Work Model: Offers flexibility with 2 days of remote work per week, balancing personal needs with team collaboration.

• Work from Abroad Option: Allows up to 30 days per year to work remotely from other locations, supporting work-life integration.

Working Hours: Standard 40-hour work week, with flexibility offered through the hybrid model and remote work options.

📝 Enhancement Note: The salary range of 3100-6000 EUR/month (gross) for Vilnius, Lithuania, positions this role competitively for a mid-level to senior product designer with specialized B2B and AI experience. Research on similar roles in the Baltic region suggests this range is appropriate, considering the company's growth phase and the unique ownership aspect of the role. The benefits package is robust, emphasizing well-being, continuous learning, and flexibility, which are key attractors for design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Customer Care Technology / AI Solutions. CyberCare operates within the rapidly evolving landscape of AI-driven customer support, providing solutions that blend automation with human interaction for global tech brands. This industry demands continuous innovation and adaptation to new AI capabilities and user expectations.

Company Size: 370+ professionals within CyberCare, and part of the larger Tesonet venture builder ecosystem. This size indicates a stable, growing organization with established processes but still retaining agility and a startup-like spirit within its product teams. For operations professionals, this means opportunities for impact without being lost in a massive corporate structure.

Founded: CyberCare is part of the Tesonet venture builder. While a specific founding date for CyberCare isn't provided, Tesonet has a history of launching successful tech companies, suggesting a culture of innovation, rapid execution, and data-driven decision-making.

Team Structure: The Product Designer will be the first dedicated designer within the AI product team. They will likely work closely with Product Owners, AI Engineers, and potentially other cross-functional teams within CyberCare or Tesonet. The reporting structure will be direct, likely to a Head of Product or Engineering Lead, emphasizing autonomy.

Methodology: CyberCare leverages AI-powered automation alongside a human touch. This suggests a methodology that values efficiency and scalability through technology, while maintaining a focus on user satisfaction and quality of service. Design processes will likely be iterative, data-informed, and collaborative, with a strong emphasis on user-centricity.

Company Website: https://cybercare.cc/

📝 Enhancement Note: The "first designer" status is a significant cultural indicator. It implies an early-stage product development environment where the designer has the opportunity to shape processes, establish best practices, and directly influence the product's trajectory. This requires a proactive, self-starter attitude and a comfort with ambiguity.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a foundational Product Designer with significant ownership, often associated with a mid-level to senior individual contributor track. The emphasis on "owning it end to end" and "defining the system, the patterns and the direction" suggests that success in this role could lead to a Lead Product Designer or Design Manager position as the team grows.

Reporting Structure: The designer will report to a product or engineering leadership figure. Given they are the first designer, they will likely have direct access to key decision-makers, fostering rapid feedback loops and strategic alignment.

Operations Impact: As the sole designer for a critical B2B AI product, the impact will be substantial. The designer will directly influence the usability, efficiency, and adoption of tools used by clients and internal teams, ultimately affecting customer satisfaction, operational efficiency, and revenue generation for CyberCare's B2B offerings.

Growth Opportunities:

• Design Leadership: Opportunity to build and lead a design team as the product and company scale.

• Strategic Influence: Shape the future direction of AI product development and establish design best practices within CyberCare.

• Skill Specialization: Deepen expertise in B2B UX, AI product design, and design systems through hands-on project work and continuous learning.

• Cross-functional Exposure: Gain broad experience working across product management, engineering, and potentially client-facing teams within the Tesonet ecosystem.

📝 Enhancement Note: The growth trajectory for this role is significant due to its foundational nature. The "first designer" aspect means there's a clear path to becoming a design leader, setting the vision and potentially building a team. Candidates should look to showcase their ability to not just execute but also strategize and influence.

🌐 Work Environment

Office Type: CyberCare offers a hybrid work model, allowing employees to work from the office 3 days a week and remotely for 2 days. This setup aims to balance the benefits of in-person collaboration and team cohesion with the flexibility and focus of remote work.

Office Location(s): Vilnius, Lithuania. The office is described as being in a "great location," implying accessibility and a pleasant working environment. Specific details about office amenities beyond snacks and pastries are not provided but are likely standard for a modern tech company.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-person collaboration on office days, fostering teamwork and idea exchange.

• Tools & Technology: While specific tools are detailed in a separate section, the environment likely supports modern design workflows with access to necessary software and hardware.

• Team Interaction: Opportunities for direct interaction with product owners, engineers, and fellow team members are inherent in the hybrid model and the company's collaborative approach.

Work Schedule: A standard 40-hour work week is expected, but the hybrid nature and option to work abroad suggest a degree of flexibility in managing work hours, provided deadlines and collaboration needs are met.

📝 Enhancement Note: The hybrid model with 3 days in-office is a key aspect of the work environment. This suggests that while remote work is supported, the company values face-to-face interaction for crucial design discussions, brainstorming, and team building. Candidates should be prepared for a structured hybrid schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess qualifications and fit.

• Portfolio Presentation & Discussion: A session where you present your case studies, focusing on your design process, problem-solving approach, and impact. Expect to discuss your experience with B2B, AI products, and design systems.

• Technical/Design Challenge: Potentially a take-home assignment or a live design exercise focusing on information architecture, workflow design, or solving a specific B2B/AI product problem.

• Team/Stakeholder Interviews: Meetings with Product Owners, Engineers, and potentially other team leads to evaluate collaboration style, communication skills, and cultural fit.

• Final Interview: A discussion with senior leadership to finalize the decision.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around 2-3 strong B2B/AI product case studies. For each, clearly outline the problem, your role, your process (research, ideation, design, testing, implementation), the solutions, and the measurable outcomes.

• Highlight Ownership & Strategy: Emphasize instances where you took initiative, defined strategy, or owned a product end-to-end. Showcase your ability to build design systems and establish patterns from scratch.

• Demonstrate UX Depth: Go beyond visual design. Detail your information architecture, workflow design, and user research methodologies. Explain why you made certain design decisions, backing them with data or user insights.

• Showcase Collaboration: Include examples of how you worked with engineers and product managers. Explain your process for handoffs and implementation support.

• Tailor to the Role: Explicitly address CyberCare's focus on B2B, AI, and customer care. If you have experience with chatbots or similar systems, highlight it.

Challenge Preparation:

• Anticipate B2B/AI Scenarios: Prepare for challenges that involve complex data visualization, intricate user flows for administrative tasks, or designing for AI-driven features.

• Focus on Process: Even if the challenge is time-bound, demonstrate a clear, structured design process. Focus on how you would approach the problem, not just the final output.

• Information Architecture Practice: Practice sketching out sitemaps, user flows, and wireframes for complex systems quickly and logically.

• Data-Driven Justification: Be ready to explain the rationale behind your design choices, referencing potential data points or user needs.

📝 Enhancement Note: The emphasis on "owning it" and "defining the system" means interviewers will be looking for strategic thinkers, not just executioners. Portfolios and interview responses should clearly articulate how the candidate can define and build a design practice from the ground up within a growing tech company.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all design activities, including wireframing, UI design, prototyping, and design system development. Proficiency is a core requirement.

• AI Tools: Candidates are expected to use AI tools in their daily workflow and have an informed perspective on their application in design. This could include AI assistants for research, content generation, or ideation.

Analytics & Reporting:

• While not explicitly listed as required tools for the designer, familiarity with how user analytics and performance metrics are tracked and reported will be beneficial for data-backed decision-making. This may involve tools like Google Analytics, Mixpanel, Amplitude, or internal dashboarding tools. CRM & Automation:

• Understanding of how CRM systems (e.g., Salesforce, HubSpot) and automation platforms integrate with B2B products could be advantageous, particularly in understanding the broader ecosystem of the AI solutions CyberCare offers.

📝 Enhancement Note: The explicit mention of Figma and AI tools in daily workflows is critical. Candidates should be prepared to discuss their proficiency in Figma and provide concrete examples of how they leverage AI tools to enhance their design process, efficiency, and decision-making.

👥 Team Culture & Values

Operations Values:

• Ownership & Accountability: A strong emphasis on taking responsibility for outcomes and driving initiatives to completion, a key trait for the "first designer" role.

• User-Centricity: Designing with a deep understanding of user needs, particularly for complex B2B applications and AI interactions.

• Data-Driven Decision-Making: Utilizing data and user insights to inform design choices and measure impact, ensuring solutions are effective and efficient.

• Collaboration & Teamwork: Working effectively with product owners, engineers, and other stakeholders to achieve shared goals.

• Innovation & Continuous Improvement: Embracing new technologies like AI and consistently seeking ways to enhance product experience and operational efficiency.

Collaboration Style:

• Cross-functional Integration: The designer will be a key part of cross-functional teams, working closely with Product Owners and Engineers throughout the product development lifecycle.

• Process-Oriented: A culture that values defining and refining processes, particularly in establishing a design system and workflow standards.

• Feedback Exchange: Openness to providing and receiving constructive feedback to drive design quality and team alignment.

📝 Enhancement Note: The values of "Ownership" and "Data-Driven Decision-Making" are particularly relevant given the role's responsibilities. Candidates should be prepared to demonstrate how they embody these values in their work, especially in the context of building a new product area.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing Design Foundation: As the first designer, building a comprehensive design system, defining processes, and setting a design direction from scratch will be a significant undertaking.

• Balancing B2B Complexity and Usability: Designing for data-dense B2B interfaces while ensuring they remain intuitive and efficient for users accustomed to AI-driven tools.

• Cross-functional Alignment: Effectively communicating design vision and rationale to technical and product stakeholders, ensuring buy-in and seamless implementation.

• Rapid Iteration in AI Space: Keeping pace with the fast-evolving AI landscape and integrating new capabilities into the product design effectively.

Learning & Development Opportunities:

• Design System Leadership: Opportunity to architect and evolve a critical design system, gaining expertise in scalable design solutions.

• AI Product Specialization: Deep dive into designing for AI-powered products, a high-demand and future-forward skill set.

• Strategic Product Input: Direct influence on product roadmap and strategy, contributing to the business direction of CyberCare's AI offerings.

• Mentorship & Team Building: Potential to mentor future designers and shape the design culture as the team expands.

📝 Enhancement Note: The primary challenge and growth opportunity lies in the foundational aspect of the role. Candidates who thrive on building structure and defining best practices will find this role highly rewarding, with significant potential for career advancement and skill development in cutting-edge AI product design.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for building a design system from scratch for a new B2B product. What are the key components, and how do you ensure adoption?"

• "How would you approach designing a complex dashboard for an AI-powered bot management system? What are the critical user needs and potential challenges?"

• "Walk us through a time you had to influence stakeholders (engineers, product managers) to adopt a design solution they were initially resistant to. What was your strategy?"

• "How do you balance user needs with business requirements and technical constraints in a B2B context, especially when dealing with complex data?" Company & Culture Questions:

• "What interests you most about designing for AI products specifically at CyberCare?"

• "How do you see your role as the first designer contributing to CyberCare's culture and product development process?"

• "Describe your ideal collaboration with product owners and engineers. How do you ensure alignment and efficient handoffs?"

• "How do you stay updated on AI trends and incorporate them into your design thinking?" Portfolio Presentation Strategy:

• Storytelling is Key: Frame each case study as a narrative: the problem, your journey through it, the solutions you devised, and the impact.

• Focus on "Why": For every design decision, be prepared to explain the rationale, referencing user needs, data, or strategic goals. This is crucial for demonstrating strategic thinking.

• Showcase System Thinking: Clearly articulate how your designs contribute to a larger system. If you built components or patterns, explain their purpose and reusability.

• Be Ready for Deep Dives: Expect questions about specific design choices, your Figma workflow, your approach to user research, and how you collaborate with engineers during implementation.

• Highlight AI Experience: Integrate your experience with AI tools and AI product design throughout your presentation, providing specific examples.

📝 Enhancement Note: Interviewers will be assessing not just design skills but also strategic thinking, problem-solving abilities, and the capacity to operate autonomously. Candidates should prepare to discuss their process, rationale, and impact with confidence, demonstrating how they can build and own the design function for this critical product.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Ashby.

• Curate Your Portfolio: Select 2-3 of your strongest B2B/AI product design case studies. Ensure they showcase end-to-end ownership, design system development, and data-driven decision-making. Tailor your case study narratives to highlight your experience with complex interfaces and AI tools.

• Optimize Your Resume: Clearly articulate your experience with B2B products, AI technologies, and design systems. Use keywords from the job description and quantify your achievements where possible (e.g., "Improved user task completion time by X%").

• Prepare Your Presentation: Practice walking through your portfolio case studies. Focus on explaining your thought process, design rationale, collaboration strategies, and the impact of your work, especially in relation to building foundational design elements.

• Research CyberCare: Understand CyberCare's mission, its role within Tesonet, and the types of AI solutions it offers. Familiarize yourself with their current product offerings and target market to better align your responses during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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