Product Designer

📍 Job Overview

Job Title: Product Designer

Company: WorkWave

Location: Brierley Hill, United Kingdom

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-09-15

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote OK

🚀 Role Summary

• Drive product design excellence by transforming customer and business objectives into intuitive, efficient, and high-quality digital experiences for non-technical users.

• Manage the end-to-end design process for product initiatives, from discovery and concept ideation through flows, wireframes, and high-fidelity prototypes.

• Foster collaboration with product managers, engineers, and leadership to ensure design concepts meet user needs and deliver desired business outcomes.

• Champion consistency, accessibility, and adherence to the organization's design system and user-centered design principles across the product suite.

• Contribute to the evolution of the design system and mentor peer designers through design decisions and shared learnings.

📝 Enhancement Note: This role is positioned as a mid-level Product Designer, requiring a demonstrated ability to manage design processes independently for defined problems, with an emphasis on creating user-friendly experiences for a non-technical B2B SaaS audience. The role also includes mentorship and contribution to the design system, indicating a growing responsibility beyond individual contribution.

📈 Primary Responsibilities

• Conceptualize and design multiple solutions for defined product challenges, ensuring alignment with business goals and maintaining a high standard of quality and user experience.

• Develop comprehensive user flows, wireframes, and high-fidelity prototypes that effectively communicate design intent and user journeys.

• Conduct user research, including customer interviews and usability testing, to gather insights and translate findings into actionable design iterations that prioritize simplicity, speed, and trust for non-technical users.

• Collaborate closely with product managers, engineers, and business stakeholders in a triad model, presenting design rationale and decisions clearly to build alignment and ensure feasibility.

• Apply and contribute to the organization's design system, ensuring consistency, accessibility, and cohesion across all product interfaces while connecting multiple screens into cohesive user flows.

📝 Enhancement Note: The responsibilities highlight a strong focus on the entire design lifecycle, from user research and ideation to prototyping and iteration. The emphasis on "non-technical users" and "simplicity, speed, and trust" is critical for this B2B SaaS context. The "triad model" collaboration implies a tight-knit partnership with Product Management and Engineering.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, HCI, or a related field, or equivalent professional experience in the design field.

Experience: 4 or more years of experience as a user experience/product designer, interaction designer, information architect, or similar role. Proven experience successfully delivering product design initiatives that improved user outcomes or business metrics.

Required Skills:

• Strong portfolio demonstrating high-quality digital products that delivered results and showcase the depth of your design skills.

• Proven experience clearly communicating design decisions and their impact on the customer through storytelling and presentations.

• Solid capacity to communicate and present complex problems clearly to diverse audiences, including stakeholders, product managers, and engineers.

• Deep understanding of user-centered design processes and human-computer interaction principles.

• Demonstrated ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods.

• Proficiency in modern design tools, with Figma being preferred, and a strong grasp of design thinking methodologies.

• Experience applying Jobs-to-be-Done methodology to understand user needs and inform design solutions. Preferred Skills:

• Experience designing complex workflows for enterprise or SaaS products, particularly in B2B environments.

• Background in designing for service industry workflows or field service management.

• Experience with enterprise product design or financial services product design.

• Previous work on AI-powered features or data-driven product experiences.

• Experience working on complex problems at a systems/service level.

• Knowledge of service design principles.

• Understanding of accessibility standards and inclusive design practices.

• Experience with design systems and component-based design approaches.

• Experience mentoring junior designers or leading design initiatives.

• Background working in cross-functional product teams using agile methodologies.

• Experience presenting to and influencing senior stakeholders and executives.

📝 Enhancement Note: The experience requirement of "4 or more years" combined with the emphasis on independent work and mentorship suggests a mid-level to senior-individual contributor role. The preferred skills heavily lean towards B2B SaaS, enterprise software, and specific industry knowledge (field service management), which are key differentiators for candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase 3-5 high-quality digital product case studies demonstrating the full design process from problem definition to final solution and its impact.

• Clearly articulate the user problem, business objectives, your role, the design process, key decisions, and the quantifiable outcomes or user benefits achieved.

• Include examples of user research, wireframes, user flows, interactive prototypes, and final UI designs.

• Demonstrate how you've applied user-centered design principles, Jobs-to-be-Done, and considered the impact on non-technical users.

• Highlight experience with SaaS or enterprise products, ideally in B2B contexts. Process Documentation:

• Be prepared to discuss your approach to user research, including methods for conducting customer interviews and usability tests.

• Explain your process for translating research findings into design iterations and product requirements.

• Detail your workflow for collaborating with product managers and engineers, including how you manage feedback and iterate on designs.

• Demonstrate your understanding of how to leverage and contribute to a design system to ensure consistency and efficiency.

📝 Enhancement Note: A strong portfolio is explicitly called out as a requirement. The emphasis should be on demonstrating impact and a structured design process, particularly how the candidate has solved complex problems for business users and contributed to tangible improvements. The ability to articulate the "why" behind design decisions is paramount.

💵 Compensation & Benefits

Salary Range: $125,000 - $130,000 USD per year.

Benefits:

• Generous Paid Time Off: 25 days of holiday plus an additional 5 days of flexible time off annually.

• Comprehensive Financial Protection: Includes critical illness cover, income protection, death in service cover, and pension contribution.

• Wellbeing Support: Access to a Global Wellbeing Program, a private GP service, discounted healthcare, and paid counseling sessions.

• Family Support: Enhanced maternity, paternity, and adoption leave and pay.

• Lifestyle Perks: Retail discounts and technology benefits.

• Community Engagement: Paid time off for volunteering.

Working Hours: Standard 40-hour work week, with flexibility offered through a remote-first approach.

📝 Enhancement Note: The salary range provided is in USD, which is crucial given the mention of WorkWave's global presence and potential for remote work across different regions. While the location is Brierley Hill, UK, the salary range suggests this might be a US-based compensation band or that the role is open to US-based remote candidates. The comprehensive benefits package indicates a strong commitment to employee welfare and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology (specifically Field Service Management Software).

Company Size: WorkWave is a significant player in its market, indicated by its multiple awards and recognition as a top employer. The description implies a large, established company with a growing global footprint.

Founded: The company's founding date is not explicitly stated, but its longevity and numerous awards suggest a well-established history in the industry.

Team Structure:

• The Product Design team operates within a collaborative, "triad" model, working closely with Product Managers and Engineers.

• There's an emphasis on cross-functional collaboration and communication across various departments, including Product Marketing and leadership.

• The culture promotes teamwork, innovation, and a passion for empowering service professionals.

• Mentorship and peer learning are encouraged, fostering a supportive environment for design practice. Methodology:

• User-centered design principles are foundational, with a strong emphasis on understanding customer needs and core workflows.

• Jobs-to-be-Done (JTBD) methodology is explicitly mentioned as a core approach to understanding user motivations and task completion.

• Agile methodologies are implied through the context of cross-functional product teams.

• Data-driven insights and iterative design are key to improving user outcomes and business metrics.

Company Website: https://www.workwave.com/

📝 Enhancement Note: WorkWave positions itself as a company that empowers service professionals. The culture is described as "laid back but buttoned up," emphasizing a casual yet professional environment with a focus on innovation, teamwork, and customer success. The "remote-first Global Work Community" highlights their adaptive approach to work arrangements.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a mid-level Product Designer, suitable for individuals with 2-5 years of dedicated experience. It requires a solid understanding of design principles and the ability to manage design projects with moderate guidance. The role also includes aspects of mentorship, suggesting potential for growth into senior or lead positions.

Reporting Structure: The Product Designer will likely report to a Design Lead or Head of Product Design. They will work in close collaboration with Product Managers and Engineering teams within an agile framework.

Operations Impact: The Product Designer's impact is directly tied to enhancing the efficiency, profitability, and user satisfaction of WorkWave's software solutions for service professionals. By creating intuitive and effective product experiences, they directly contribute to the success of their customers and, by extension, the company's revenue and market position.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in areas such as SaaS design, B2B workflows, AI-powered features, and service design principles.

• Leadership Development: Potential to mentor junior designers, lead design initiatives, and influence product strategy, paving the way for Senior Product Designer or Design Lead roles.

• Industry Exposure: Working with complex enterprise products and potentially AI-driven features offers exposure to cutting-edge technology and design challenges.

• Continuous Learning: Access to extensive video libraries for soft skill and role-specific training, plus live training sessions, supports ongoing professional development.

📝 Enhancement Note: The role offers a clear path for growth within product design, moving from independent contribution to potential leadership and specialization. The emphasis on continuous learning and internal mobility encourages career progression within WorkWave.

🌐 Work Environment

Office Type: WorkWave promotes a "remote-first Global Work Community" but also acknowledges the benefits of in-person collaboration. They maintain offices, including their HQ at Bell Works in Holmdel, New Jersey, for cross-training, team building, and brainstorming. The Brierley Hill location suggests a regional office or a hub for UK/European operations.

Office Location(s): The primary mentioned location is Brierley Hill, UK. However, the company has a global presence with employees in over 30 US states and 7 countries, including a significant HQ in Holmdel, New Jersey.

Workspace Context:

• Flexibility: Employees have the flexibility to work remotely or utilize office spaces as needed. Teams are adept at collaborating in a fully virtual environment.

• Tools & Technology: A modern tech stack is implied, with a preference for Figma and other contemporary design tools. Access to training resources and collaborative platforms is available.

• Collaboration: The environment fosters teamwork, innovation, and open communication, encouraging interaction with cross-functional teams and stakeholders regardless of location.

Work Schedule: A standard 40-hour work week is typical, but the remote-first culture and emphasis on work-life balance suggest flexibility in daily scheduling, provided core collaboration hours are met.

📝 Enhancement Note: The "remote-first" approach is a significant aspect of the work environment, offering flexibility. However, the mention of offices and their purpose indicates that occasional in-person collaboration or team events might be expected, especially for those in proximity to a regional hub like Brierley Hill.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess foundational skills and experience.

• Portfolio Presentation & Discussion: A session where you present 1-2 key case studies from your portfolio, detailing your process, decisions, and impact. Be prepared for in-depth questions about your design rationale, user research methods, and collaboration with cross-functional teams.

• Design Challenge: You may be given a small design problem or case study to solve, either as a take-home assignment or a live exercise, to evaluate your problem-solving skills and design approach.

• Team/Stakeholder Interviews: Meetings with Product Managers, Engineers, and potentially other designers or leadership to assess cultural fit, collaboration style, and alignment with WorkWave's values.

• Final Interview: Likely with a senior leader to discuss overall fit, career aspirations, and finalize the offer.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest case studies that best represent your skills and the requirements of this role (B2B SaaS, non-technical users).

• Focus on Impact: Clearly articulate the problem, your process, your specific contributions, and the tangible results (user metrics, business outcomes). Quantify whenever possible.

• Tell a Story: Structure your case studies as narratives, explaining the context, challenges, your thought process, and the lessons learned.

• Show, Don't Just Tell: Include visual artifacts like user flows, wireframes, high-fidelity mockups, and interactive prototypes.

• Highlight Collaboration: Mention how you worked with PMs, engineers, and stakeholders, and how you incorporated their feedback.

Challenge Preparation:

• Understand the User: For any given challenge, quickly identify the target user (likely non-technical service professionals) and their core needs/pain points.

• Define the Problem: Clearly articulate the problem statement and any assumptions you're making.

• Outline Your Process: Be ready to explain your design steps, from initial ideation and research to wireframing and prototyping.

• Prioritize and Justify: If faced with multiple constraints, explain how you would prioritize solutions and justify your decisions based on user value and business impact.

• Consider Edge Cases: Think about how your solution would handle different scenarios and potential user errors.

📝 Enhancement Note: The interview process emphasizes a strong portfolio presentation and the ability to articulate design decisions and their business impact. Candidates should be prepared to discuss their experience with B2B SaaS, user-centered design, and collaboration. The "triad" model suggests a focus on how designers integrate with Product and Engineering.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly preferred for UI design, prototyping, and collaboration. Candidates must be proficient.

• Prototyping Tools: Experience with Figma's prototyping features or similar tools for creating interactive user flows.

• Wireframing Tools: Proficiency in creating low-fidelity wireframes to map out user journeys and information architecture.

Analytics & Reporting:

• While not explicitly mentioned, experience with analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure design impact would be beneficial.

• Ability to interpret quantitative data to inform design decisions. CRM & Automation:

• Experience designing for CRM or related business process software is a plus, given WorkWave's focus on service professionals who manage their businesses.

• Understanding of workflow automation concepts within SaaS products.

📝 Enhancement Note: Figma is the primary tool requirement. While other tools aren't specified, a strong understanding of the broader design tool ecosystem and an ability to learn new tools quickly would be valuable. The emphasis on SaaS and business process implies familiarity with enterprise software design considerations.

👥 Team Culture & Values

Operations Values:

• Empowerment: A core value is empowering hardworking service professionals through effective software solutions. Designers are expected to embody this by creating products that simplify their work.

• Innovation & Creativity: A passion for developing creative, innovative, and best-in-class solutions. Designers should be encouraged to think outside the box.

• Teamwork & Collaboration: Winning as a team is crucial. Designers must work collaboratively with product, engineering, and other stakeholders, valuing open communication and mutual support.

• Customer Focus: Deep care for clients and delivering solutions that make a real difference in their businesses. Designs should always prioritize user needs and business impact.

• Inclusivity & Trust: Accepting others as they are and building strong partnerships based on trust. This extends to inclusive design practices and fostering a diverse team environment.

Collaboration Style:

• Triad Model: Tight collaboration with Product Managers and Engineers is central to the design process.

• Cross-functional: Active engagement with Product Marketing and leadership to align design with broader business strategies.

• Feedback-Driven: Participation in design critiques, offering and receiving constructive feedback to elevate the quality of work across the team.

• Remote-First: Adaptable collaboration methods that function effectively in a distributed, remote environment.

📝 Enhancement Note: The company culture strongly emphasizes customer success, teamwork, and innovation. The values translate directly into how designers should approach their work: focusing on user problems, collaborating effectively, and contributing to a positive and inclusive team dynamic.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Non-Technical Users: Creating intuitive interfaces for users who may not be tech-savvy, requiring a focus on simplicity, clear language, and guided workflows.

• Complex B2B Workflows: Designing solutions for intricate business processes within the service industry, demanding a deep understanding of user needs and operational efficiency.

• Balancing Design System with Innovation: Maintaining consistency through the design system while still allowing for innovative solutions and evolving user needs.

• Remote Collaboration: Effectively collaborating and building strong relationships within a remote-first environment, ensuring clear communication and alignment.

Learning & Development Opportunities:

• Specialization: Deepen expertise in B2B SaaS, field service management, AI-powered product features, or service design.

• Mentorship: Opportunities to mentor junior designers and develop leadership skills.

• Continuous Learning: Access to extensive online learning resources and live training sessions covering both soft skills and role-specific training.

• Industry Trends: Staying current with evolving design trends, particularly in areas like AI and data-driven product experiences.

📝 Enhancement Note: The primary challenges revolve around the complexity of B2B SaaS design for a specific user group and navigating a remote-first collaborative environment. The growth opportunities are robust, offering paths for specialization, leadership, and continuous skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex B2B workflow you designed and how you simplified it for non-technical users. What was the impact?"

• "How do you approach understanding user needs when designing for a niche industry like field service management?"

• "Walk us through a project where you had to balance design system constraints with innovative feature development. What was your process?"

• "How do you collaborate with product managers and engineers to ensure your designs are feasible and meet business objectives?" Company & Culture Questions:

• "What interests you about WorkWave's mission to empower service professionals?"

• "How do you embody our values of teamwork, innovation, and customer focus in your design work?"

• "Describe a time you had to present complex design decisions to stakeholders. How did you ensure buy-in?"

• "How do you contribute to a positive and inclusive team culture, especially in a remote setting?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, key decisions, and the measurable outcomes.

• Emphasize User Impact: Focus on how your designs solved user problems and improved their experience or efficiency.

• Showcase Your Process: Detail your research methods, ideation techniques, and iterative design approach.

• Highlight Collaboration: Explain how you worked with cross-functional teams and incorporated feedback.

• Quantify Results: Whenever possible, use data and metrics to demonstrate the success of your designs.

📝 Enhancement Note: Interview questions will likely probe the candidate's ability to handle complex B2B design challenges, their understanding of user-centered design for specific user groups, and their collaborative approach within a remote team. Portfolio presentations are critical for demonstrating impact and process.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on jobs.lever.co.

• Customize Your Resume: Highlight your 4+ years of experience in product/UX design, specifically mentioning experience with SaaS, B2B, and complex workflows. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio showcases 3-5 strong case studies demonstrating your design process, problem-solving skills, impact, and proficiency in Figma. Tailor your presentation to emphasize work relevant to WorkWave's mission and user base.

• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on storytelling, clear articulation of your process, and demonstrating the business/user impact of your designs. Be ready to discuss your approach to user research and collaboration.

• Research WorkWave: Familiarize yourself with WorkWave's products, their mission to empower service professionals, and their company culture. Understand how your design philosophy aligns with their values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions tailored for operations and design roles. All details should be verified directly with the hiring organization before making application decisions.