Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Tenpo

Location: Las Condes, Chile

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: September 16, 2026

Experience Level: Mid-Senior Level (3-6 years)

Remote Status: Hybrid (Remote work flexibility with potential for some in-office collaboration)

🚀 Role Summary

• Lead end-to-end digital product design, from problem discovery through to implementation and visual QA, ensuring user-centric solutions.

• Drive product innovation and user experience improvements for Tenpo's digital platforms, impacting over 2.5 million users.

• Collaborate closely within agile multidisciplinary squads, partnering with Product Owners, developers, and QA teams to deliver high-quality digital products.

• Contribute to and maintain Tenpo's Design System, enhancing consistency, efficiency, and scalability across all product touchpoints.

• Ensure all designs adhere to Tenpo's Experience Performance Standard (XPS), focusing on performance, usability, accessibility, and visual coherence.

📝 Enhancement Note: This role is positioned within a fast-paced, innovative fintech environment (first neobank in Chile), requiring a blend of strategic product thinking and hands-on design execution. The emphasis on "ownership" and end-to-end responsibility suggests a need for a self-starter with strong problem-solving skills and the ability to navigate complex design challenges autonomously. The hybrid nature, with "Work from anywhere" benefits, indicates a modern, flexible work culture.

📈 Primary Responsibilities

• Act as the primary owner for the design discovery process, translating user needs and business objectives into intuitive and effective digital experiences.

• Conduct and synthesize user research, including interviews and usability testing, to inform design decisions and validate solutions prior to development.

• Develop wireframes, user flows, prototypes, and high-fidelity UI designs using advanced Figma capabilities.

• Actively participate in agile ceremonies such as sprint planning, refinement, retrospectives, and daily stand-ups to ensure design alignment and efficient workflow.

• Contribute to the evolution of Tenpo's Design System by creating new components, patterns, and variants, and identifying opportunities for standardization.

• Perform visual QA and ensure the fidelity of implemented designs, working closely with developers and QA engineers to guarantee a high-quality user experience.

• Document design hypotheses, decisions, learnings, and criteria to ensure knowledge transfer and continuity within the product teams.

• Ensure designs meet accessibility standards (WCAG 2.1/2.2 AA) and performance benchmarks, contributing to a robust and inclusive user experience.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the full product lifecycle, from initial research and ideation to final implementation and quality assurance. The explicit mention of "Ownership" and "XPS" (Experience Performance Standard) indicates a structured approach to design quality and accountability, common in mature product organizations.

🎓 Skills & Qualifications

Education: Professional degree in Graphic Design, Interaction Design, UX/UI Design, Engineering in Design, or related fields.

Experience: 3 to 6 years of experience in UX/UI Design, Product Design, or equivalent roles within agile, multidisciplinary teams delivering continuous product updates.

Required Skills:

• Proven experience in end-to-end design, from user flows and wireframes to high-fidelity interfaces.

• Strong foundation in usability, information architecture, and user-centered design principles.

• Advanced proficiency in Figma, including components, auto-layout, variables, and interactive prototyping.

• Experience contributing to or maintaining a Design System for a scaling product.

• Knowledge of WCAG 2.1/2.2 accessibility standards (Level AA).

• Ability to execute user research methodologies (interviews, usability testing, synthesis of findings).

• Intermediate English proficiency for technical documentation and international design resources. Preferred Skills:

• Experience in fintech, mass-market apps, or startups with millions of active users.

• Familiarity with accessibility audit tools (e.g., Axe, Lighthouse) or research/testing platforms (e.g., Maze, UserTesting).

• Understanding of development handoff processes, including technical specifications, design tokens, and Storybook.

• Basic knowledge of HTML/CSS for improved communication with frontend developers.

• Experience with motion design or microinteractions for mobile applications.

• Certifications in UX/UI Design, Product Design, web accessibility, Design Systems, or Design Thinking.

📝 Enhancement Note: The requirement for a portfolio is explicitly stated as "excluyente" (exclusive/mandatory), underscoring its critical importance. The distinction between required and "suma puntos" (adds points) skills helps candidates prioritize their preparation and highlight relevant experience. The emphasis on Figma and Design Systems points to the company's investment in scalable and efficient design practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/UI projects for mobile apps or web platforms is mandatory.

• Projects should demonstrate a clear understanding of the design process, from problem definition and user research to final UI design and implementation considerations.

• Showcase experience in designing for scalability and user engagement within a product context.

• Highlight contributions to or use of Design Systems, illustrating an understanding of component-based design and design consistency. Process Documentation:

• Demonstrate ability to document design hypotheses, user research findings, and key design decisions for traceability.

• Showcase experience in creating and maintaining design artifacts such as user flows, wireframes, prototypes, and specification documents.

• Illustrate how you've iterated on designs based on user feedback and data, highlighting the process of continuous improvement.

• Provide examples of how you've collaborated with developers and QA to ensure the successful implementation of designs, including visual QA processes.

📝 Enhancement Note: Given the "Product Designer" title and the emphasis on end-to-end ownership, the portfolio is paramount. It should not just display finished UIs but also the process behind them, demonstrating strategic thinking, research integration, and collaboration. A strong portfolio will clearly articulate the problem, the user, the proposed solution, the design rationale, and the impact.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Product Designers with 3-6 years of experience in Chile, and considering the fintech sector and cost of living in Santiago (Las Condes), a competitive annual salary range is estimated between CLP $24,000,000 and CLP $40,000,000 gross. This range can vary based on specific experience, skills, and negotiation.

Benefits:

• Annual budget for self-managed training and professional development.

• Remote work flexibility ("Work from anywhere" policy).

• Paid day off for your birthday.

• Half-day off for the birthdays of your children or parents.

• "Short Fridays" with all Fridays concluding at 2 PM.

• Comprehensive benefits package typical for full-time employees in Chile, likely including health insurance, social security contributions, and other perks.

Working Hours: Standard full-time hours are expected, but the "Short Fridays" and "Work from anywhere" policy offer significant flexibility. The core expectation is likely around 40 hours per week, with an emphasis on results and deliverables rather than strict hour-by-hour tracking, especially for remote work.

📝 Enhancement Note: The salary estimate is based on research of similar Product Designer roles in Chile's tech and fintech sectors, factoring in the specified experience level (3-6 years) and the location (Santiago metropolitan area). The provided benefits are explicitly listed and are highly attractive, indicating a strong focus on employee well-being and work-life balance, which can be a significant factor in compensation negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech / Neobanking. Tenpo is the first licensed neobank in Chile, disrupting traditional banking with a fully digital, inclusive financial ecosystem.

Company Size: Over 450 professionals. This indicates a growing, established startup/scale-up environment where processes are likely evolving but a solid foundation exists.

Founded: Tenpo operates as a licensed bank, suggesting a strong regulatory framework and a significant level of maturity and investment. The company has evolved beyond a simple app to a comprehensive banking solution.

Team Structure:

• The Product Designer will be part of agile, multidisciplinary "squads," which typically include Product Owners, developers (frontend/backend), QA engineers, and potentially other specialists.

• The design function likely operates with a central Design System team or leads contributing to a shared system, promoting consistency across squads.

• Collaboration is expected across product, engineering, marketing, and potentially legal/compliance teams due to the regulated nature of fintech. Methodology:

• Agile methodologies (Scrum/Kanban) are implied through participation in squad ceremonies.

• A strong emphasis on user-centered design, data-driven decision-making, and continuous iteration.

• Focus on delivering value quickly while maintaining high standards for performance, usability, and accessibility (XPS).

• Design System approach to ensure efficiency, consistency, and scalability.

Company Website: https://tenpo.cl/

📝 Enhancement Note: Tenpo positions itself as a leader, bold, and human-centric. The "first Neobanco" status implies a pioneering spirit and a fast-paced, innovative environment. The culture appears to value passion, excellence, and transforming the industry with technology. The emphasis on being "human" suggests a focus on empathy in both product design and internal relationships.

📈 Career & Growth Analysis

Operations Career Level: This role is for a mid-to-senior Product Designer. It involves significant ownership and responsibility for the end-to-end design process, requiring autonomy and strategic input beyond just execution. The designer is expected to be a key contributor within their squad and to the broader design practice.

Reporting Structure: The Product Designer will likely report to a Design Lead, Head of Product Design, or a Product Manager within their assigned squad, with cross-functional reporting lines within the agile team.

Operations Impact: The designer's work directly influences the user experience of over 2.5 million users, impacting key business metrics such as user acquisition, engagement, retention, and conversion rates within the neobank's digital products. Their designs are critical to the company's mission of financial inclusion and innovation.

Growth Opportunities:

• Skill Advancement: Deepen expertise in specific areas like Design Systems, accessibility, user research, or motion design through provided training budgets and project exposure.

• Leadership Potential: Opportunity to become a lead designer on complex features or products, mentor junior designers, or take on more strategic product definition roles.

• Cross-functional Expertise: Gain in-depth knowledge of fintech operations, agile development, and product management within a regulated environment.

• Career Progression: Potential to move into Senior Product Designer, Lead Product Designer, or even Product Management roles within Tenpo.

📝 Enhancement Note: The role offers substantial growth potential due to Tenpo's position as a leading neobank and its commitment to employee development. The "Work from anywhere" and training budgets signify investment in individual growth, while the nature of the role provides exposure to complex product challenges that build valuable experience for future career steps.

🌐 Work Environment

Office Type: Hybrid. While remote work is strongly encouraged and facilitated ("Work from anywhere"), the company likely maintains a physical office space in Las Condes, Santiago, for collaboration, team building, and specific meetings.

Office Location(s): The primary location is Las Condes, Santiago, Chile. This area is a major business and financial hub, offering good accessibility.

Workspace Context:

• A modern, tech-forward workspace that fosters collaboration and innovation.

• Access to essential design tools and technologies, with a strong emphasis on Figma and a well-maintained Design System.

• Opportunities for informal and formal collaboration with product managers, developers, QA testers, and other designers.

• An inclusive and diverse environment, as explicitly stated in the company's values.

Work Schedule: Flexible, with core hours likely expected for team synchronization, particularly during agile ceremonies. The "Short Fridays" and "Work from anywhere" policy indicate a results-oriented culture that prioritizes work-life balance and employee autonomy.

📝 Enhancement Note: The hybrid model combined with "Work from anywhere" creates a highly flexible environment. While the physical office in Las Condes provides a hub, the remote-first or remote-friendly approach means candidates can be based anywhere with good internet, provided they can manage time zone differences for critical meetings.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and a mandatory portfolio link.

2. Portfolio Review & Initial Screening: Hiring team reviews the portfolio for relevant experience, design thinking, and quality of work. This is a critical gate.

3. Hiring Manager/Team Interview: Discussion about your experience, approach to product design, problem-solving skills, and cultural fit. Expect questions about your portfolio projects.

4. Design Challenge / Case Study Presentation: You may be asked to complete a take-home design challenge or present a detailed case study from your portfolio, focusing on your process, rationale, and outcomes. This assesses your end-to-end design capabilities.

5. Squad/Cross-functional Interview: Meeting with potential collaborators (e.g., PO, lead developer) to assess teamwork and communication skills.

6. Final Interview: Likely with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Structure: Organize your portfolio clearly, with each case study detailing the problem, your role, the process, the challenges, your solutions, and the impact (metrics if available).

• Process Focus: Emphasize your thought process, research methodologies, iteration strategies, and decision-making rationale over just the final UI.

• Figma & Design Systems: Showcase your proficiency in Figma and any experience with Design Systems, highlighting component creation or contribution.

• Accessibility & Performance: If possible, demonstrate how you've considered accessibility and performance in your designs.

• Conciseness: Be prepared to walk through your projects concisely and answer in-depth questions about them.

Challenge Preparation:

• Understand the Goal: If given a challenge, ensure you fully grasp the problem statement and desired outcomes.

• Embrace the Process: Focus on demonstrating your end-to-end design process, even if you can't complete everything within the timeframe.

• Communicate Assumptions: Clearly state any assumptions you make and how they influence your design decisions.

• Presentation: Practice presenting your work clearly, concisely, and persuasively, highlighting key takeaways and impact.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio. Candidates must be prepared to deeply discuss their past projects, showcasing not just the final product but the strategic thinking, user research, and iterative process that led to it. The "ownership" aspect means they'll be looking for someone who can drive design initiatives independently.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency required for UI design, prototyping, component management, auto-layout, variables, and Design System contributions.

• Prototyping Tools: Figma's built-in prototyping features, potentially supplemented by other tools if needed for complex interactions.

• User Research & Testing Platforms: Preferred experience with tools like Maze, Useberry, UserTesting, or similar for validating designs.

• Accessibility Audit Tools: Familiarity with Axe, Lighthouse, or other tools to ensure WCAG compliance.

Analytics & Reporting:

• While not explicitly listed as a primary design tool, understanding how to interpret analytics and user behavior data (e.g., from tools like Google Analytics, Mixpanel, Amplitude) to inform design decisions is beneficial. CRM & Automation:

• Not directly applicable to the Product Designer role, but understanding how the product integrates with CRM or backend systems is helpful for context. Design System Management:

• Experience contributing to or maintaining a Design System, potentially using tools like Storybook for documentation and component libraries.

📝 Enhancement Note: Figma is the cornerstone tool for this role. Proficiency here is non-negotiable. The mention of "Design System" implies a mature design operation where consistency and efficiency are prioritized, so candidates should be ready to discuss their experience with scalable design systems.

👥 Team Culture & Values

Operations Values:

• Leadership & Boldness: Taking initiative, driving projects forward, and being courageous in tackling challenges.

• Human-Centricity: Deeply understanding and empathizing with user needs and country-specific contexts.

• Excellence & Passion: Striving for high quality in all aspects of work and demonstrating genuine enthusiasm for the mission.

• Innovation & Future Vision: Embracing technology to transform the financial industry and build the future of banking.

• Inclusivity: Creating a safe, diverse, and equitable environment for all employees and users.

Collaboration Style:

• Agile & Cross-Functional: Working seamlessly within multidisciplinary squads, fostering open communication and mutual respect with POs, developers, and QA.

• Data-Driven & Iterative: Valuing evidence from user research and analytics to inform decisions and continuously improving designs.

• Design System Advocacy: Promoting the use and evolution of the Design System to ensure consistency and efficiency across the product.

• Constructive Feedback: Open to giving and receiving feedback to improve designs and processes collaboratively.

📝 Enhancement Note: Tenpo's stated values – leadership, boldness, human-centricity, excellence, passion, innovation, and inclusivity – should be reflected in how a candidate discusses their work and approaches problems. Demonstrating how you embody these values in your design process will be key to cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing within the constraints of a regulated financial industry while pushing for innovative user experiences.

• Scaling User Base: Ensuring designs remain intuitive and performant as the user base and product complexity grow.

• Cross-functional Alignment: Effectively communicating design rationale and advocating for user needs across diverse stakeholder groups with potentially differing priorities.

• Maintaining Design System Health: Keeping the Design System up-to-date and ensuring adoption across multiple squads and feature developments.

Learning & Development Opportunities:

• Fintech Specialization: Gaining deep expertise in the unique design challenges and opportunities within the fintech and neobanking sector.

• Advanced Design Skills: Opportunities to hone skills in areas like complex interaction design, advanced user research, or accessibility best practices.

• Design Leadership: Potential to grow into roles with more strategic influence, team leadership, or mentorship responsibilities.

• Industry Exposure: Staying abreast of evolving design trends, tools, and methodologies through provided training and potentially industry events.

📝 Enhancement Note: The challenges inherent in a fast-growing fintech like Tenpo (regulatory compliance, rapid scaling, complex stakeholder management) present significant opportunities for a designer to develop robust problem-solving skills and strategic thinking. The company's investment in training directly supports growth in these areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you took ownership of a product design challenge from start to finish. What was the problem, your process, and the outcome?" (Focus on end-to-end ownership, research, iteration, and impact.)

• "How do you balance user needs with business objectives and technical constraints in your design process?" (Showcase strategic thinking and collaborative problem-solving.)

• "Tell me about your experience contributing to or managing a Design System. What are the key benefits and challenges?" (Demonstrate understanding of scalability, consistency, and collaboration.)

• "How do you ensure your designs are accessible and performant? Can you provide an example?" (Highlight technical awareness and user empathy.) Company & Culture Questions:

• "What interests you about Tenpo and its mission to be the first neobank in Chile?" (Research Tenpo's mission, values, and recent news.)

• "How do you contribute to an inclusive and collaborative team environment?" (Align your answer with Tenpo's stated values.)

• "Describe your ideal work environment and how you thrive in a hybrid or remote setting." (Emphasize autonomy, communication, and results-orientation.) Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the challenge, your journey, the solutions, and the impact.

• Process Over Polish: Clearly articulate your design process, including research, ideation, iteration, and validation. Show why you made certain decisions.

• Metrics & Impact: Quantify the success of your designs whenever possible (e.g., increased conversion, reduced error rates, improved satisfaction scores).

• Figma & Design System Examples: Be ready to deep-dive into specific Figma files or discuss your Design System contributions.

• Conciseness: Prepare a brief overview for each project, and be ready to elaborate based on interviewer questions.

📝 Enhancement Note: Interviewers will be looking for a designer who is not only skilled in Figma and UX/UI but also understands the strategic role of design in a fintech product. They want to see evidence of ownership, collaboration, and a user-centric approach grounded in research and data.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Tenpo's Teamtailor portal.

• Portfolio Customization: Ensure your portfolio is tailored to showcase end-to-end product design projects, highlighting your process, Figma proficiency, and any Design System experience. Prioritize mobile app or web platform case studies.

• Resume Optimization: Update your resume to clearly articulate your 3-6 years of relevant experience, focusing on agile methodologies, user-centered design, and key achievements in UX/UI or Product Design roles. Use keywords from the job description.

• Interview Preparation: Practice discussing your portfolio projects in detail, focusing on your problem-solving approach, design rationale, and the impact of your work. Prepare to answer strategy and behavioral questions aligned with Tenpo's values.

• Company Research: Thoroughly research Tenpo's mission, values, product offerings, and recent news. Understand the fintech landscape in Chile and Tenpo's position as the first neobank.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.